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Service Representative Jobs in Mesquite, TX
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Canon U.S.A., Inc.
Service Representative Job 43 miles from Mesquite
US-TX-Denton Type: Full-Time # of Openings: 1 TX - Denton-UNorthTexas-MS About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. -Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). -Researches and routes unidentified and generic mail. -Receives, logs, delivers and tracks messenger items. -Responds to customer requests. -Performs routine upkeep of equipment. -Records and tracks customer inquiries and fulfillment of requests. Shipping/Receiving: -Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. -Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. -Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - Ability to lift up to 50lbs. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. We are providing the anticipated hourly rate for this role: $17.20 - $23.37 Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #LI-EF1 #PM19 PIebe95ed0ff9d-26***********6$17.2-23.4 hourly Easy Apply 15d agoCustomer Relationship Specialist
Pitchfield
Service Representative Job 12 miles from Mesquite
Enhance Connections: Customer Relationship Specialist Wanted! Are you skilled at building strong relationships and ensuring customer satisfaction? We are seeking a Customer Relationship Specialist to join our team. You'll be responsible for nurturing client relationships and contributing to our company's success. Responsibilities Develop and maintain strong relationships with key clients and customers Serve as the main point of contact for customer inquiries Identify opportunities to upsell and cross-sell products or services Coordinate with internal teams to fulfill customer needs Participate in team workshops and career development initiatives Monitor customer satisfaction and implement improvement strategies Qualifications Excellent communication and interpersonal skills Proven ability to build and maintain professional relationships Strong problem-solving and negotiation abilities Proficiency in CRM software and MS Office Suite Bachelor's degree in Business, Marketing, or related field Previous experience in customer relations or account management Benefits Career advancement and professional development programs Collaborative team environment focused on customer success Access to workshops and continuous learning opportunities Ready to make an impact as a Customer Relationship Specialist? Apply today!$45k-87k yearly est. 5d agoSBA Servicing Officer
CBB Bank-Commonwealth Business Bank
Service Representative Job 12 miles from Mesquite
Responsibilities include performing servicing request and monitoring of existing loans including tickler follow up. RESPONSIBILITIES Responsible for conducting post-closing audits to comply with loan authorizations Ensures financial statements, tax returns, recorded documents, and UCC ticklers are current and properly maintained Responsible for follow up on delinquent loan accounts Handles all servicing requests (including, but not limited to: deferments, collateral substitutions, restructures and assumptions) requested by a borrower Collects and analyzes annual financial information from clients Monitors loans for possible risk rating changes. Monitors classified loans on a quarterly basis using Special Attention Credit reports Follow up for renewal insurance policies Performs various other duties assigned by the department supervisor Complies fully with all Bank policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Anti-Money Laundering, Code of Conduct, and etc.). Must complete all required training SKILLS / QUALIFICATIONS Familiarity with SBA and/or USDA lending Well-developed written and oral communication skills Detail oriented, good problem solving and negotiating skills are required to overcome obstacles and drive the closing process to meet deadlines Ability to read and interpret complex commercial loan documents Ability to deal effectively and tactfully with all types of customers EDUCATION / EXPERIENCE Bachelor's Degree from an accredited 4-year University 3-5 years of commercial/SBA loan related experience BENEFITS PACKAGE Medical Insurance Dental Insurance Vision Insurance 401(k) Retirement Savings Plan We offer a competitive total rewards package, including but not limited to Medical, Dental, Vision, and Life Insurance, 401k retirement savings plan, and paid federal holidays, for this full-time position within the annual range of $60,000 - $80,000. Annual ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Must be authorized to work in the US. We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.$60k-80k yearly 17d agoCustomer Support Specialist
Cellgate Access Control Systems
Service Representative Job 23 miles from Mesquite
Bilingual (Spanish/English) Customer Support Specialist CellGate - Gold Key Support Team Join our elite customer support team at CellGate, where you'll provide top-tier support for our access control solutions to homeowners, property managers, and dealers. Essential Requirements: Fluent in Spanish and English (written and verbal) Strong customer service background Technical aptitude and willingness to learn Salesforce experience preferred Key Responsibilities: Guide customers through product activation and implementation Manage customer data and cases in Salesforce Provide support and troubleshooting Maintain detailed customer accounts and documentation Skills & Qualifications: Professional phone and email communication skills Strong problem-solving abilities Detail-oriented with excellent time management Basic software proficiency Ability to handle both customer support and on boarding of new client set-ups CellGate offers innovative access control solutions, and we're looking for someone who can deliver exceptional customer experiences in both Spanish and English. Join our team and help shape the future of property access control. Apply now!$31k-44k yearly est. 16d agoClient Service Specialist
Moss, Luse & Womble
Service Representative Job 18 miles from Mesquite
We are seeking a motivated candidate to fill the role of Client Service Specialist in our rapidly growing firm. This is an outstanding opportunity for someone with an outgoing, friendly personality who enjoys interacting with other people. This individual should be comfortable communicating directly with clients, especially by phone. We offer competitive benefits, including medical/dental/vision insurance and 401(k) matching. This position requires a high school diploma or equivalent. Prior experience working in an office‐setting is a plus, but not required. Proficiency with Microsoft Outlook is necessary. Experience with other Microsoft Office applications, specifically Word and Excel, is also a plus. This individual will work in conjunction with an experienced Client Service Specialist. Job responsibilities will include, but are not limited to: Managing advisors' schedules Producing and completing payroll, investment account and engagement paperwork Troubleshooting client payroll issues Managing client trackers Answering and directing phone traffic Providing hospitality services to clients Cleaning and maintaining the office conference rooms and kitchen area Managing supply inventory Performing data entry, filing and scanning, and other administrative duties ABOUT OUR FIRM: We are a fee‐only financial planning and accounting firm committed to serving the comprehensive financial needs of our clients. This includes providing personal and business financial consulting, investment, tax preparation, bookkeeping and payroll services. Our firm is growing quickly and building a strong reputation within our niche. Our company fosters a team‐oriented atmosphere and has built a culture that truly makes it a fun and enjoyable place to build a career. We are very excited to welcome our next team member.$32k-52k yearly est. 17d agoClient Service Associate
International Search Consultants
Service Representative Job 12 miles from Mesquite
ISC's team of Financial Services Recruiters has been retained by a prominent and growing global investment firm. The firm specializes in providing customized investment management and investment advisory services to their clients - Ultra-High Net Worth individuals, families, trusts, foundations, and endowments. They're seeking a talented Client Service Associate to join their Dallas office. The Client Service Associate will work closely with UHNW clients with 200MM plus in investible assets, as well as key Client Advisors. The role offers tremendous long-term career development and continued growth opportunities as they continue to expand. The Client Service Associate will work on a major project of transferring clients to a new platform. Client Service Associate Responsibilities, continually expanding and changing: As a Client Service Associate, you will be responsible for supporting the firm's Advisors and Clients directly. You will also partner with the Operations team members to manage the needs of the Advisor's client base and have an opportunity to be actively involved in projects as the firm continues to grow. Partner with Wealth Advisors to service the firm's UHNW Clients. Interact with the Firm's centralized Operations teams. Partner with the Firm's custodians and internal Operations teams to ensure requests are processed and handled correctly. Assist with Portfolio rebalancing (document preparation, money movements). Prepare new account paperwork, contracts, and subscription agreements. Manage the opening and closing of accounts - this includes SMA's and brokerage. Handle KYC profile and searches. Manage cash and security movements, this includes, deposits, withdraws, gifting, wires, journals. Assist with presentations and proposals using PowerPoint and Excel. Analyze and review billing for accuracy. Prepare performance reports. Continually monitor and update Client database and portfolio/account management applications, this includes Salesforce, Addepar, Black Diamond. Key Qualifications: Client Service Associate Requirements - To qualify, you must possess the following: Bachelor's Degree is required - Finance or Business preferred. Minimum of 3 years of UHNW client servicing. Advanced Microsoft Office skills with a heavy emphasis on Excel, Adobe Acrobat, and PowerPoint. Self-motivated and highly detail-oriented individual with a desire to learn and grow professionally. Ideally, this person has a vested interest in technology, investment management and in providing client solutions within a fast-paced/deadline-oriented team. Client Service Associate Rewards - If you qualify for this opportunity, the Firm offers the below: Collaborative, passionate, and dedicated team. Excellent corporate culture and a friendly, fun and exciting place to work. Excellent Growth Potential: The Firm is rapidly growing and with that comes incredible opportunities for long-term career growth. Competitive base salary. Benefits are at an extremely low cost to the employee and their family! Annual Bonus.$33k-56k yearly est. 17d agoCustomer Success & Support Specialist
Ripple Logics
Service Representative Job 12 miles from Mesquite
This position requires customer support for agents using software for their clients. Communicating with agents regarding any support required to use the software. The Customer Success and Support responsibilities include innovating and expanding the support, experience, and communications process for agents as part of the overall enablement project(s). This includes resolving user queries, recommending solutions and guiding users through features and functionalities of proprietary and third-party technical solutions, supporting the Product and Program Leads and more. To be successful in this role, you should be an excellent communicator who's able to earn users' trust. Essential job functions Act as a voice of the user' focused on agents, sales support, and internal staff Assist in the creation of amazing agent experiences as part of the enablement project Work directly with management to help map out and decide on features and user stories, based on agent feedback, internal team, and external channels' processes Assist with the innovation and development of carrier inbound data for ready to sell reports, agent information, new digitally supported products, and more Support the analytics team to build effective sales reports, dashboards and insights for agent and team use Join product mapping and vision discussions as part of the enablement team to help create the solution roadmap for multiple initiatives including, sales enablement, digital transformation, additional sales channels, and more Respond to agent queries in a timely and accurate way, via phone, email or chat and open and manage critical items to provide solutions Identify agent needs and guide agents to use and test specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Implement and manage effective UAT for all processes Update internal databases with information about technical issues and useful discussions with agents Monitor agent complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform agents about new features and functionalities Assist in interviews, feedback gathering, and discussions with agents with regards to technologies and solutions Gather agent feedback and share with management Work directly with Product and Platform Leads, specifically the Agent Success Teams Other duties as assigned$33k-43k yearly est. 13d agoFraud Call Center Representative
Conduent State & Local Solutions, Inc.
Service Representative Job 26 miles from Mesquite
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Fraud Call Center Representative Onsite San Antonio, TX $16.75 HR Great Benefitsand Paid Training! Summary: As an onsite Fraud Call Center Representative, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions. What you will be doing: Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. Respond and identifies client needs and recommends solutions when fraud has been identified by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. Analyze and identify potential fraudulent situations and suspicious activity through the monitoring of card alerts and fraud prevention reporting. Process disputes and fraud claims in accordance with client policies and guidelines. Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis. Explain complicated topics in a clear and concise manner. Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations. Log cases in database detailing actions taken on accounts and conversations with customers. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Other duties and tasks as assigned. What you get: Full Time Employment Hourly Rateof $16.75 starting on day one This position is full-time (40 hours/week). Employees must be flexible to work any of our 8-hour shift schedules during our business hours. Business/Operations Hours: Monday Sunday, 24/7 Paid Training Differential -Shift Differential of $1.50 an hourif working hours between (6:00PM to 6:00AM) Monday - SundayorWeekend shift differential of $1.00 an hour (Saturday - Sunday) between 6am-6pm Incentive Plan -Provides the opportunity to earn up toan additional $350 a monthcontingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training Career Growth Opportunities Great Work Environment Benefits: Vacation, Sick Time, and Holiday Pay Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one) 401K People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients financial lives. Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule. Effective and accurate written and verbal communication skills. Can navigate multiple computer systems and screens. You can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers. Required Qualifications: Must be at least 18 years of age or older. Must have a High School Diploma, orequivalent. Six-month minimum in customer/client service experience. Must be able to successfully pass a criminal background, credit check, and security fingerprint. Preferred Qualifications: 1+ years of experience in the banking/financial industry. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment to ********************.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent. RequiredPreferredJob Industries Other$16.8 hourly 15d agoP&C Insurance Service Specialist
Hirefinderrpo
Service Representative Job 12 miles from Mesquite
Our client is a high-volume, fast-paced insurance office that needs a Customer Success Representative who values attention to detail, analysis, follow-through and keeping a well-oiled machine running. This Customer Success Representative position requires an analytical, straightforward person who enjoys technical work and can communicate with different types of people. This is a long-term career position with opportunities for growth within the company. Customer Success Representative Job Responsibilities: • Answers a high volume of phone calls daily. • Processes changes to active policies. • Provides efficient and effective 5-star customer service. • Enters client data into insurance quoting systems, keeping data accurate. • Obtains underwriting approval by completing insurance applications for coverage and gathering required documentation. Ideal candidates will possess the following: • 3+ years of Customer Service Experience in the Insurance Industry, preferably in an independent agency. • Property and Casualty license • Meticulous and able to carefully review insurance policies and contracts to ensure accuracy and compliance with established processes. • Capable of analyzing insurance data, identifying potential risks, and providing appropriate solutions • Customer-focused and able to address client concerns, answer questions, and provide insight and solutions effectively. • Processed-oriented and able to follow established workflows while also contributing to process improvements when necessary. • Excellent communication skills • Well-organized with good follow-through to completion • Proficient in Microsoft Outlook, Excel, and Word. Proficient in Adobe Reader/Acrobat. Able to adapt and learn new, web-based, computer software programs.$32k-52k yearly est. 15d agoOperations & Customer Support Specialist
Gate Sentry
Service Representative Job 34 miles from Mesquite
The Operations and Customer Support Specialist will be responsible for ensuring smooth operational processes while delivering exceptional customer service. This role combines operational tasks such as client onboarding with direct customer engagement and ongoing support to enhance overall efficiency and client satisfaction. The ideal candidate will be detail-oriented, possess strong communication skills, and be committed to providing high-quality support. KEY RESPONSIBILITIES Operations Support: Create customer implementation materials (timelines, communications, process documents, etc.) and track progress of implementation to the project timelines. Coordinate with various departments to streamline workflows and enhance productivity. Assist in the day-to-day operations of the organization, ensuring all company and customer processes run efficiently. · Assist in the daily operations of the office, including managing hardware purchases, supplies, and inventory. Scheduling and coordination of meetings, appointments, and travel arrangements. Maintain accurate records and documentation of operational activities and customer interactions. Customer Support: Educate customers on product features, usage, and troubleshooting techniques. Serve as the first point of contact for customer inquiries via phone, email, and chat, providing timely and accurate responses. Resolve customer issues, complaints, and inquiries with professionalism and empathy, ensuring customer satisfaction. Collaborate with internal teams to escalate and resolve complex customer issues. Maintain up-to-date knowledge of products and services to provide accurate information. Process Improvement & Reporting: Identify opportunities to improve operational efficiency and enhance customer experience. Contribute to the development of standard operating procedures (SOPs) and training materials. Assist in implementing new tools or software that improve operations and customer support. Compile and analyze customer feedback and operational data to provide insights for management. Prepare reports on customer support metrics and operational performance for review. QUALIFICATIONS Bachelor's degree in business management, or a related field preferred; 5 years of relevant experience in operations and customer support or a similar role. Strong organizational and multitasking skills, with the ability to prioritize effectively. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and familiarity with Hubspot a plus$31k-44k yearly est. 17d agoClient Service Associate
J. Patterson Group, Inc.
Service Representative Job 34 miles from Mesquite
Job Summary: J. Patterson Group Inc., is a corporation offering investment guidance to high net worth families, retired financial advisors, and trusts through Momentum Independent Network. Help conduct the fluid operation of a wealth management company. As an employee of J. Patterson Group Inc., you will assist with daily business activities and provide exceptional service to clients. Job Description: Client Services Associate's responsibilities will change over time as instructed by Investment Adviser Representative to meet the ongoing needs of the company. · Draft and send correspondence to clients and home office. · Document contact with clients. · Be proactive in supporting investment adviser representative with high priority projects. · Provide clients with timely attentive service. · Respond to client requests and provide information as needed. · Update and maintain client management system. · Track and confirm client and investment adviser representative requests have been completed. · Maintain company website. · Update and submit marketing materials to compliance for approval. · Schedule appointments and prepare agenda for client meetings. · Communicate with home office on business matters. · Capture meeting notes and prepare meeting summary. · Coordinate information received when onboarding new client. · Develop and suggest process improvements to increase firm efficiency. Skills and Education: Highly motivated individual that displays professionalism, excellent attention to detail, and will take ownership of their operational responsibilities. · Genuine interest in serving and caring for other people. · Excellent attention to detail and ability to work in fast paced environment. · Strong interpersonal communication skills with clients and staff. · Strong problem-solving, decision making, and analytical skills. · Excellent organizational, grammatical, and time-management skills. · Proficient computer skills (Word, Excel, PowerPoint, and email) · Ability to handle multiple tasks in a day, prioritize, and meet tight deadlines. · Excellent positive attitude and polite phone etiquette. · Finance background is preferred. · High school degree or higher. Environment: Executive office in Mansfield Texas.$37k-50k yearly est. 13d agoCustomer Service Representative
Mojo
Service Representative Job 12 miles from Mesquite
In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. Tasks and Responsibilities: ● Support the Customer Service Center by performing tasks assigned by the Customer Success Manager ● Provide first level support to customers ● Resolve issues effectively, escalating as needed ● Greet customers with a professional and welcoming manner ● Speak to as many customers as possible daily ● Monitor and track recurring customer issues ● Update customer accounts ● Offer upgrade paths or new services to new and existing customers ● Support the Customer Success Manager as needed Requirements: ● Demonstrate experience utilising computers ● Ability to troubleshoot and effectively ● Clear communication with peers ● Must think independently with an attention to detail ● Track and monitor tasks to completion ● Must be team oriented and maintain a professional demeanour at all times ● Enjoy helping and speaking with customers ● Excellent customer service and communication skills ● Must have a collaborative approach and positive attitude Please submit your to apply!$29k-36k yearly est. 15d agoFood Manufacturing Customer Service Coordinator, Bilingual
Cacique Foods, LLC
Service Representative Job 12 miles from Mesquite
FOOD MANUFACTURING CUSTOMER SERVICE COORDINATOR, BI-LINGUAL Cacique is the #1 brand of authentic Mexican-style cheeses, cremas, chorizos and salsas in the United States. With a leadership position among the Hispanic population nationwide and over 13 years of consecutive revenue growth, Cacique is poised for continued growth and expansion. Cacique was founded in 1973 upon the four core values of Family, Quality, Integrity, and Authenticity, and these values continue to provide the foundation for our success and how we work. We look to hire future teammates who embody these values, and who are innovative, resourceful, determined, and catalysts of change. As a dedicated, family-owned company, Cacique offers a rewarding environment in which to thrive and grow your career. SUMMARY: The Customer Service Coordinator role is part of the logistics team and will be responsible for working with customers and carriers on ensuring proper delivery of product and answering and questions or concerns from customers, vendors, and consumers. The role requires attention to detail and being able to problem solve with different Departments to ensure customer satisfaction. DUTIES AND RESPONSIBILITIES: Processing Orders/ Order Revisions: Managing and processing customer orders accurately and timely. Coordinating with the cross-functional teams to ensure customer requirements are met. Daily Customer Interactions- Resolving Inquiries around orders and product availability: Addressing customer inquiries and concerns via phone, email, or chat, and providing information about products, services, and company policies. Handling Complaints: Managing and resolving customer complaints efficiently, including product issues, delivery problems, and service discrepancies. Sales Support: Assisting the sales team by providing customer feedback, managing accounts, and supporting promotional activities. Logistics Coordination: Working with the logistics team to ensure the timely and accurate delivery of products and communicating any delays or issues to customers. Documentation and Reporting: Maintaining detailed records of customer interactions, orders, and complaints, and generating reports to help improve customer service processes. Quality Assurance: Coordinating with the quality assurance team to address any product quality issues reported by customers. Cross Function Collaboration: Working with various departments such as production, logistics, and quality control to ensure customer satisfaction and address any issues that may arise. QUALIFICATIONS: Bi-Lingual (Spanish) Required Food Manufacturing Required Bachelor's Degree Preferred 5 + years of Customer Service experience Experience as a customer Account Manager Experiencer supporting and communicating cross-functionally. Experienced in documentation of all customer interactions but especially complaints. Experience with PO's & invoicing PO's. Proficient in excel, ERP's, and complaints platform, D365 preferred Experience with B2B or B2B & B2C clients preferred The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.$27k-37k yearly est. 15d agoSales Service Representative
National Fire & Safety
Service Representative Job 12 miles from Mesquite
As a sales representative, you will source and close attractive opportunities in large, growing end markets, including (but not limited to) Healthcare, Education, Government, Infrastructure, Technology, and Real Estate. You will leverage your expertise and skillsets to cultivate valuable business partnerships across a variety of customer personas, including facility managers, property managers, regional and local executives, procurement managers, and other customers that procure fire and life safety services. Further, you will actively identify and capitalize on opportunities that align with National Fire & Safety's business objectives to yield impactful results. Supervisory Responsibilities · None Major Tasks and Responsibilities · Responsible for achieving sales objectives (clearly defined in an annual “quota”) within assigned geographies for NFS' fire sprinkler business Required Skills and Abilities · Ability to effectively prospect new customers, cultivate relationships, and close business through strong communication skills, a professional attitude, and rigorous focus and prioritization of daily and weekly sales activities (e.g., calls, emails, appointments) · Meet with new and existing clients to build and enhance relationships, negotiate proposals, and close deals · Partner with Sales Managers and Regional Vice Presidents to develop sales strategies, negotiate contracts, and execute pricing strategies to develop and maintain new and existing business · Contribute to the development of marketing and advertising materials as well as pricing and distribution strategies for the region · Ability to network and collaborate with professionals across various industries to drive customer acquisition · Collaborate with other sales team members in your region and nationally, leveraging best practices and working together to achieve company objectives · Ensure sales activities align with our business objectives, including developing long-term, profitable partnerships with our customers · Responsible for administering, communicating, and complying with all company policies and procedures, whether formally or informally communicated Required Qualifications - Education and Experience: · Excellent work ethic and discipline · Ability to overcome customer rejection and possession of a high degree of resilience · Proven time management skills, communication skills, ability to follow up and close, prioritization, and delivery against deadlines · Able to create and develop solutions and service offerings to meet customer needs while meeting corporate objectives and goals · Comfortable working in teams, experienced at priority management and success selling at various customer levels · Driver license with clean MVR · Strong knowledge of MS Office software Preferred Qualifications - Education and Experience · Experience selling, designing, or project managing Fire sprinkler, Fire Alarm, or Security work in the United States · NICET certification or other FLS license Job Environment Requirements: · Prolonged periods of sitting at a desk and working on a computer · This role will require you to report to the office and there will not be the opportunity to work remotely This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EOE M/F/Vet/Disability /Sexual Orientation/Gender Identity$26k-42k yearly est. 14d agoCustomer Service Representative
Blueprint
Service Representative Job 12 miles from Mesquite
We are hiring a Customer Service Specialist in Dallas, TX. The Customer Service Specialist is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism. Customer Service Specialist Qualifications: · Superior verbal & written communication skill-sets · Work with a sense of urgency; demonstrate timely and thoroughly execution · Upbeat & outgoing mindset with positive energy · Interacts successfully with individuals and also teams · Maintains fruitful customer connections · Prior customer service or sales experience · Interacts successfully along with all amounts of management as well as staff members · Ability to work effectively independently and within a team to perform all tasks as assigned · High school diploma or equivalent · 1 year prior sales coordination or customer support experience · Prior SAP experience is a plus · Flexible with an ability to handle multiple tasks when priorities shift · Must be available to work on-site in Dallas, TX Customer Service Specialist Tasks & Duties · Processes new orders based on customer requests. · Tracks open orders to ensure completeness in a prompt manner. Checks pricing and verifies availability. · Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies. · Provide sales support · Demonstrate solid troubleshooting skills when issues arise · Respond to customer questions · Maintain a reliable working knowledge of customer information · Effectively handle a number of competing priorities. · Handle customer inquiries, complaints, and escalations in a professional manner · Maintain accurate and detailed records of customer interactions · Other duties as assigned to meet operational needs Benefits: · Standard starting compensation is commensurate with experience · Regular performance reviews · Training, networking and development opportunities · Flexible scheduling To begin the application process, please submit your resumé.$26k-33k yearly est. 2d agoCustomer Service Representative
Whitmore Manufacturing, LLC
Service Representative Job 14 miles from Mesquite
Whitmore Manufacturing, an CSW Industrials affiliated business, is a global provider of innovative products and services that increase the reliability, performance, and lifespan of industrial assets. We manufacture high performance lubricants, friction modifiers, application equipment, lubrication management systems, desiccant breathers and cleaners designed to meet the specific needs of each industry and application. Industrial customers worldwide rely on Whitmore to deliver the performance engineered solutions industry counts on even in the most adverse conditions and demanding environments. Whitmore is currently seeking a customer service representative to join our team at the Terrell, Texas facility. A great opportunity for a recent graduate! Position Purpose: Ensure fulfillment of orders through effective information exchange and daily interface (as appropriate and required) with customers, distributors, commercial team, operations planners, world-wide site shipping and supply chain contacts. Job Responsibilities: Maintain ownership of all details and communication throughout the order to cash process. Improve customer satisfaction and loyalty by building strong relationships with customer accounts. Negotiate commitment dates and enforcement of business rules with customers for all sales orders. Manage the entry, routing, and fulfillment of customer requests for information relating to order fulfillment such as requests for pricing, product availability, MSDS, COA, product specification sheets, shipment tracking, etc. Manage customer emergency requirements that may require “after-hours” support. Adhere to all order fulfillment and ISO procedures and any applicable cross functional process to ensure orders are processed first time right. Carry out P.O. review throughout the entire order processing cycle ensuring pricing accuracy per documented price deviations and communications. Perform any required credit/debit memo adjustments / return of material as per global guidelines, obtaining and documenting all necessary approvals and doing any necessary follow up with internal/external customers as needed. Follow all environmental and safety regulations, related to the business sector, and act in compliance with all US laws. Manage or participate in special projects as required. Ensure appropriate monthly reconciliation activities are completed on a timely basis to positively impact monthly sales reporting for all consignment accounts; Build and maintain good relationships with internal customers. Other duties as assigned by your supervisor. Essential Skills, Education & Experience: Associate's or Bachelor's degree in a relevant field. Experience with JDE or SAP preferred, but not required Proficiency in MS Office - Word, Excel, PowerPoint. General understanding of Supply Chain Management and the impact that different order activities and changes have upon the different points of the chain; Ability to acquire detailed knowledge of specific customers, products, product lines, and packing & shipping standards; Understands freight terms, payment terms, and pricing terms; Ability to liaison with other cross functional employees within Supply Chain and work with multiple processes and procedures; Highly self-motivated and capable of working independently Ability to recognize, analyze, and offer solutions to customer problems or involve the necessary people to ensure the problem is properly resolved; Ability to analyze customer order patterns to enable continuous improvement of order fulfillment process; Quick learner and have the ability to keep an open mind to changes that may impact daily activities. Whitmore offers excellent competitive wages, Performance and Attendance Bonus programs, world-class benefits, and unparalleled opportunities for development - all to create an invigorating and satisfying environment. Benefits: Medical, Dental, Vision insurance Disability insurance Life insurance Flexible Spending Account & Health Savings Account Paid time off (PTO) Maternity & Paternity leave Employee Assistance Program Tuition reimbursement 401(k) $1-$1 match, up to 6% - vest immediately 401(k) additional profit sharing - up to 3% Employee Stock Ownership Plan (ESOP) Whitmore is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, veteran status, disability, source of income, status as a victim of an intra-family offense, and place of residence or business We support and care for our employees by providing them with development opportunities that enhance their career fulfillment; meaningful compensation & benefits that help them care for their family; and opportunities to contribute to the community and enhance the lives of others through Whitmore Cares.$25k-32k yearly est. 8d agoCustomer Service Representative
Mauser Packaging Solutions
Service Representative Job 10 miles from Mesquite
The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise. Responsibilities: Establish relationships with customers by communicating and resolving issues. Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer. Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members. Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary. Reviews orders after shipment for billing accuracy and any quantity item errors. Manages the issuing of credits, return authorizations and pallet returns. Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan. Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary. Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed. Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items. Files any customer paperwork such as shipping documentation or customer orders in a timely fashion. Performs other duties as assigned. Requirements: Associate or bachelor's degree preferred but not required Manufacturing experience strongly preferred 2+ years customer service experience required Microsoft Office Suite - basic to above-average computer skills including Excel CRM experience preferred Ability to perform basic quantitative skills required, Ability to work with all areas of the business including plant and sales personnel. Professional verbal and written communication Strong customer service advocacy and problem-solving skills$26k-34k yearly est. 16d agoCustomer Support Agent
Hear.com
Service Representative Job 43 miles from Mesquite
*Local United States Applicants Only* Ready to hear about your next big opportunity? Join hear.com and help people turn up the volume on life all from the comfort of your home! #HearYourFuture Do you think 9-5 jobs areboring? Do you hate stuffy corporate work culture? Cool, us too. We're seeking enthusiastic Customer Support Agent to join our team and help us transform the lives of our customers! What you'll do on the daily Change lives! You know, superhero stuff You'll receive in-depth training from day one, giving you the knowledge needed to be successful (and earn commission!) from the start. Provide excellent customer service during each call with customers Contribute towards successful achievement of customer service KPIs (i.e. call time, first call resolution, customer retention and customer satisfaction) Handle high call volume - Inbound, Outbound, Email/Chat support Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service Develop individual based solutions on the requirements of the customer Be able to act as the liaison between customers, Partner's, and Sales Consultants Communicate with team to ensure a smooth experience for our customers Provide knowledge and in-depth advice for hearing loss What you'll need So, you're an ambitious go-getter with a winner's mentality mediocrity isn't in your DNA. But what else sets you apart from the rest? Great Empathy & Customer-Centric Mindset: A natural ability to understand and connect with customers. You genuinely care about customers and focus on providing the best solutions, knowing that success follows. Growth Mindset: Strong work ethic and desire to learn, adapt, and improve. You're not intimidated by learning new systems/technology we work with Salesforce, Twilio, along with Zoom, Outlook and Chrome. Reliable Network Connectivity: You must be able to hardwire to your home network and your download speed must be above 100Mbps and upload speed above 20Mbps. We'll provide the necessary equipment (laptop, monitor, keyboard, mouse, ethernet cable, etc.). What we offer So, you're getting a cool company culture and changing lives, but we also know you need other important things, because #adulting Here's the deal: Remote, Full-Time Schedule: Your schedule will be an 8-hour shift with 1 hour lunch between the hours of 8AM 8PM in your local time zone including rotating Saturdays. Schedules are subject to change. Competitive Compensation: Guaranteed base rate of $23 per hour plus commissions Performance-based, $300$600 per month Benefits Package: Full medical, dental, vision, 401K, paid parental leave, open paid time off (PTO) policy , and paid sick time and paid company holidays. Unique Culture:We are a close-knit team that values ownership, collaboration, and solution-oriented thinking. Our goal and performance driven environment, strengthens our bonds and drives our innovation and successful growth together. More Fun Stuff: Company sponsored clubs, events, and so much more Who is hear.com? We are the fastest-growing hearing care company globally Since 2012, we've redefined hearing care with our unique digital business model. We're proud to be a profitable global health-technology leader with a mission to help everyone hear well to live well. With over 1,100 team members in 7 international locations, we've transformed the lives of hundreds of thousands of customers. We're shaping the future of hearing care , and every day our team helps customers improve their quality of life through better hearing. Join us in creating a world where everyone can "Hear Well to Live Well. "We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Employment with hear.com is at-will, meaning that either you or the company may terminate employment at any time, for any reason, with or without notice or cause, as permitted by law. This is a year-round hiring position, and applications are continuously accepted. Required qualifications: Legally authorized to work in the United States Preferred qualifications: 18 years or older$29k-37k yearly est. 5d agoMember Service Representative
Frontline Source Group
Service Representative Job 12 miles from Mesquite
Our Banking client in Dallas, TX is looking to hire a Member Services Representative on a direct hire basis. Company Profile: Well established credit union Friendly staff and happy work environment Member Services Representative: Open, Close and Maintain member accounts Refer loan products Assist members with bookkeeping and checking account issues Educate members on applicable products to enhance their banking experience Reset mobile application and website logins Help with bill payer questions and troubleshoot basic website issues Responsible for handling customer inquiries via email and chat Responsible for maintaining a high level of professionalism, dependability, availability and flexibility Member Services Representative Profile: Bachelors degree highly preferred 2+ years of customer service/ call center experience Financial institution experience preferred MUST have an acceptable Credit Report Professional phone presence Strong MS Office Skills (Word, Excel, Outlook) Features and Benefits of Client: Medical/Dental/ Vision- 100% covered by employer Casual Fridays 401K with match 12 paid holidays PTO Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.$27k-33k yearly est. 10d agoMedical Billing/AR Representative
Blue Signal Search
Service Representative Job 40 miles from Mesquite
Our client is a large-scale healthcare provider. They have over 4 decades of experience providing pharmacy, clinical, and nonclinical care to patients both at home and throughout their community. They focus on quality, innovation, and improving their community as a whole. They are hiring a Medical Billing/AR Representative to support the full accounts receivable cycle. The Medical Billing/AR Representative will be responsible for the overall day to day functions of the AR process including cash management, collections, insurance claims, and disputes. Their focus will support overall company initiatives including cost savings and collaboration. This Role Offers: 3-month contract to hire role with competitive hourly wage. Company with strong financial standing - parent company over many services and brands. Over 40+ years of experience and proven industry success. Company on the cutting edge of healthcare technology innovation. Massive customer base and a nationwide reputation and presence. High employee tenure with low red tape culture. They hire professionals and trust their expertise, giving them room to make tangible impacts. Focus: Manage the full AR cycle, managing a high volume of collections and invoicing. Negotiate payment arrangements, send past-due statements, and generate process activities. Work with insurance companies to file appeals to guarantee max reimbursement. Be point of contact and subject matter expert for financial reporting and compliance. Document all AR processes. Research and resolve explanation of benefits. Assist team in performing month-end close, general ledger reconciliation, and general bookkeeping duties. Resolve invoice disputes and other billing inquiries from customers. Assist with administrative and clerical tasks that support internal accounting, reporting, and reconciliations. Ensure adherence to HIPAA best practices, government regulations, and proper tax procedure nationally. Skill Sets: 2+ years of experience in full cycle accounts receivable and insurance collections. High school diploma required. Higher education strongly preferred. Experience resolving remits and collaborating with insurance companies to file appeals for claims. Strong documenting and reporting experience with incredible attention to detail. Strong understanding of HIPAA policies and regulations. Quick learner and ability to work in a fast-paced environment. Strong communication skills and ability to develop creative solutions to business challenges. About Blue Signal: Blue Signal is a leading executive search firm specializing in healthcare recruiting. Our healthcare recruiters have expertise in placing high-performing talent in healthcare IT, medical devices, biotechnology, pharmaceuticals, etc. Learn more at bit.ly/3G5DbWr$29k-43k yearly est. 17d ago
Learn More About Service Representative Jobs
How much does a Service Representative earn in Mesquite, TX?
The average service representative in Mesquite, TX earns between $21,000 and $41,000 annually. This compares to the national average service representative range of $24,000 to $45,000.
Average Service Representative Salary In Mesquite, TX
$29,000
What are the biggest employers of Service Representatives in Mesquite, TX?
The biggest employers of Service Representatives in Mesquite, TX are:
- Global Elite Group
- Cintas
- Rug Doctor
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