Service Representative Jobs in Laguna Woods, CA

PADI, the global leader in Ocean Exploration, is searching for a full-time, experienced TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE II in our Rancho Santa Margarita CA offices. PADI offers its employees a unique culture centered around an active lifestyle, fun and hardworking colleagues, interesting work, competitive salary and outstanding benefits. We are an amazing company searching for amazing people to join our team! Hybrid work schedule in Rancho Santa Margarita CA. The Technical Customer Support Representative provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints and comments, and actions taken. Additionally, Technical Customer Support Representative possesses a strong understanding of the organization's products and services and escalates more complex inquiries to a higher-level support team. The Technical Customer Support Rep works under moderate supervision and is gaining or has attained full proficiency in a specific area of discipline. What You Get To Do Technical Expertise: Discover the root cause of the problem and the action required to solve it, whenever possible, using company databases, customer information and collaboration with other departments Engage in real-time troubleshooting while customer is on the telephone and submit a service request to Product & Technology. Follow up call appointment with the customer if the problem cannot be resolved. Negotiate follow up time with the customer and educate the customer if there are other options that can be utilized while we work with our Product & Technology team to address the request. Provide total customer service by answering basic questions about programming over the phone and partnering with Production Excellence point person(s) to resolve the issue as quickly as possible. Partner with Product Teams to complete User SQA testing feedback for product and project development. Promote Quality Customer Experience Provide customer support by asking questions and listening to customers in order to understand needs, requests or problems. Build customer loyalty by placing follow-up calls to internal and external customers after receiving acknowledgment of action taken by other departments to resolve request or issue Keep customers informed about progress through checking status of service requests in customer record system (Zendesk/Salesforce) Provide seamless customer experience through documenting call/email details into the computer system and completing any forms required to request action by other departments Respond to members'/consumers' inquiries concerning eLearning, eCard, online accounts and application status/service Promptly review and coordinate processing of all service requests for all membership levels. Participate in reviewing assigned tasks and apply training in needed areas as it relates to resolution to issues. Implement and maintain appropriate customer service levels by managing assigned workflow, membership/student accounts and handling general consumer issues. Provide prompt follow-up on customer service issues received by phone, email, written and other communication methods. Advise senior personnel or other departments and team members as an advocate for the membership on issues that pertain to Customer Relations when applicable. Assist with work overflow within the Customer Relations Department including processing, filing, image verification, and emails/tickets, etc. Provide daily reports on processes and pledge goals to department management as directed. Must maintain complete confidentiality with regard to information received or heard about former or present employees. What You Will Need To Be Successful: High school diploma or general education degree (GED). Fluency (write, read, speak) French, Spanish or Portuguese a plus. Minimum two to five years customer service and tech support experience Analytical mindset- will need to diagnose problems and consult with Product Team point person to ascertain where problems lie Ability to document issues clearly- reporting bugs, defining resolutions, etc. Ability to use internal and/or external tools to assist with troubleshooting devices compatible with our digital product line PC literacy; working knowledge of word processing and spreadsheet software including MS Word and Excel and PowerPoint (preferred) Knowledge of and sensitivity to multi-cultural issues relating to customer service. Type 75 words per minute. Excellent writing and verbal skills. Excellent organization skills; ability to prioritize work. Detail orientation. Professional attitude and telephone manner. Politically astute. Dedication to customer service and satisfaction. Multitask Listening Skills Phone Skills People Oriented Adaptability Ability to Work Under Pressure Computer Skills Patience Negotiation Positive Attitude Product Knowledge Customer Service Resolving Conflict Founded in 1966, PADI has grown consistently through our 59 years in business, continually raising the bar for the industry we are all so passionate about. We know who we are as a company but never let that hold us back from reinventing ourselves and keeping our mission modern and relevant. One thing that stays consistent is our mission to be “The Way the World Learns to Dive”. PADI has certified over 30 million divers during our history, an achievement no other scuba diving agency can claim. We are committed to our purpose to Seek Adventure-Save The Ocean. PADI strives to create a work environment that respects individual contribution while maintaining a strong team approach for successful execution of business objectives. The executive team believes in a work-life balance that enables employees to meet their personal and family needs with flexible hours and a robust benefits plan. If this job sounds interesting to you and you meet these requirements described above, we'd like to get to know you! To learn more about our company visit us at ************ Applicants must possess the permanent right to work in the United States. PADI/Seek Adventure Save the Ocean California Applicants please note that PADI collects personal information relating to its candidates for employment to manage the recruitment process. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. To view PADI's CCPA Notice please go to https://************/ccpa-notice

Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the world as they strive to better communicate. Each Extron product is carefully engineered to provide best-in-class performance, intuitive operation and exceptional reliability. At Extron, the passion for our products is evidenced by our company culture which encourages innovation and provides opportunities for individual career growth. Our teams develop and release over 100 new products a year and continue to grow our vast patent portfolio. Position Overview: Serving as the initial point of contact for Extron partners and end users needing audio visual sales/technical support via phone, email, and web requests. Performs problem solving support through diagnostic techniques and/or pertinent questions to determine an appropriate solution based on the customer's needs to include Extron product recommendations. Qualified Candidates will have: 2+ years of experience in a helpdesk support environment. Professional, high energy, excellent communication skills (written and verbal). Proven track record of answering high volume calls, providing customer support or inside sales for technology products or electronics. Ability to respond to customer inquiries through troubleshooting techniques in processes and technical product applications. Desire to build customer relationships. Technical, organizational, and logical aptitudes are preferred. Strong attention to detail, highly organized, and computer literate. Ability to work well in a fast-paced professional office environment. Salary Range: $22-23 per hour. Pay may vary depending on experience, qualifications, and other job-related factors.

Peak Facility Partners is a full-service, education-focused commercial real estate firm. We specialize in providing services to new and existing educational institutions and occupiers throughout California. In addition, we offer related services such as asset sales and leasing, business acquisitions/dispositions, assistance in financing, entitlement services, and much more. Visit our website at **************************** for more information. Location Encinitas, CA Compensation TBD How to Apply Please submit: (i) a cover letter and (ii) resume to *******************************. Job Description We are looking for a Data Entry & CRM Specialist to join our close-knit team in San Diego. This is a part-time position (15-20 hrs./wk.) with some flexibility in scheduling. This is not a remote opportunity. You must be available to work in our Encinitas office. This is not a sales position. Employer does not provide healthcare coverage. Responsibilities Maintain the accuracy of records within Peak's Salesforce-based Customer Relationship Management (CRM) database. Perform manual data enrichment in Salesforce by verifying, updating, and enhancing CRM data to ensure completeness and accuracy. Search public records to verify information in the CRM database. Conduct title searches for properties. Provide administrative support as needed, such as preparing and sending mailings. Work independently while managing tasks efficiently and meeting deadlines. Other duties may be assigned. Desired Skills & Experience Comfortable working with a CRM database as a primary responsibility. Strong attention to detail and ability to manage large volumes of administrative tasks in a timely manner. Excellent written and verbal communication skills. A positive attitude, team-minded spirit, and enthusiasm for working in a small, privately owned company with a great mission. Must be self-motivated and able to work independently with minimal supervision. Qualifications High school diploma required; Associate's or Bachelor's degree preferred. Local candidates only. You must be a San Diego County resident or live within a reasonable commuting distance from Encinitas, CA (zip code 92024). Administrative experience in a professional business setting is required. Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. Salesforce Certified Associate encouraged or demonstrated working experience with Salesforce strongly preferred. Real estate knowledge is not required.

Join Our Team as a Customer Support Specialist and Help Us Excel! Are you a tech-savvy professional who enjoys solving problems and helping others? We are currently seeking a Customer Support Specialist to provide top-tier support to our customers. This is an exciting opportunity to utilize your technical skills and contribute to customer satisfaction. Responsibilities Respond to customer inquiries and technical issues promptly Guide customers through troubleshooting steps and solutions Maintain and update customer support documentation Collaborate with cross-functional teams to improve products and services Participate in career development workshops and training Travel opportunities to assist clients across the US Identify patterns in customer feedback to suggest improvements Qualifications Strong understanding of technical concepts and troubleshooting Excellent verbal and written communication skills Proficiency with support software and CRM tools Ability to work independently and as part of a team High school diploma; degree in IT or related field is a plus Experience in customer support or technical assistance roles preferred Benefits Professional growth and advancement within the company Engaging team environment focused on success Participation in workshops and professional development programs Become an essential part of our customer support team. Apply now!

RSG Security is a manufacturing company specializing in security and life safety products. The company designs, engineers, and produces high-quality security components, ensuring compliance with industry standards. Role Description This is a full-time on-site role for a Senior Customer Service Representative located in Signal Hill, CA. The Senior Customer Service Representative will be responsible for maintaining customer satisfaction, providing customer support, and ensuring a positive customer experience on a day-to-day basis. Qualifications Start-up experience is a plus Customer Service Representatives and Customer Support skills Customer Satisfaction and Customer Experience skills Excellent communication and interpersonal skills Ability to problem solve and handle challenging situations Experience in a customer service role Attention to detail and organizational skills Patience and empathy when dealing with customers Knowledge of CRM systems is a plus

- Join a Team That's Making an Impact At RealDefense, we believe in protecting people's digital lives. Our award-winning security, privacy, and productivity software is trusted by millions worldwide. We deliver cutting-edge solutions direct to consumers and through top-tier partnerships with some of the biggest names in technology. We're not just another software company-we're a fast-growing, high-impact team that's revolutionizing digital security and privacy. If you're passionate about creating game-changing marketing strategies and working in a collaborative, results-driven environment, this is the place for you. About the Role We are seeking a Junior CRM Specialist to support our customer engagement and retention efforts through data-driven CRM campaigns. This role will assist with reporting, executing email and desktop notification campaigns, and working toward revenue and retention goals. As a key member of the CRM team, you will work closely with marketing, creative, and data teams to optimize campaigns, improve lifecycle communications, and drive business impact. Key Responsibilities Campaign Execution: Assist in the creation, setup, testing, and deployment of email and desktop notification campaigns to drive revenue and engagement. Reporting & Analysis: Track CRM campaign performance, create reports and analyze key metrics (e.g., open rates, click-through rates, conversions, retention rates) to optimize future campaigns. Segmentation & Targeting: Work with customer data to improve audience segmentation and personalization strategies for CRM campaigns. Retention Strategies: Support initiatives aimed at improving customer retention through lifecycle and re-engagement campaigns. A/B Testing & Optimization: Help develop and analyze A/B tests to improve campaign effectiveness. Collaboration: Work with creative, BI, and web teams to align messaging, ensure campaign accuracy, and improve overall customer experience. Process Improvement: Identify opportunities to streamline CRM workflows and improve campaign execution efficiency. Requirements 1+ years of experience in email marketing, CRM, or a related role (internships or entry-level experience welcome). Basic understanding of email marketing principles, customer segmentation, and campaign performance metrics. Experience with CRM or marketing automation platforms (e.g., Salesforce Marketing Cloud, HubSpot, Iterable, or similar). Strong analytical skills and familiarity with reporting tools (e.g., Google Analytics, Excel, Looker, or Tableau). Detail-oriented with excellent organizational and project management skills. Ability to work in a fast-paced environment and manage multiple projects simultaneously. Basic knowledge of HTML/CSS for email formatting is a plus. Strong communication and collaboration skills. Why Join RealDefense? Competitive salary and benefits package. Work with top-tier partners and help shape the future of digital security. Opportunities for professional growth in a fast-growing, high-impact company. Collaborative and supportive work environment that values creativity, execution, and results.

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of the largest health delivery systems in California, seeks an accomplished Senior Customer Service Representative. *** Candidate must be authorized to work in USA without requiring sponsorship *** ************************************************************* *** Location: Los Angeles, CA (10920 Wilshire Blvd, Suite 1600, Los Angeles, CA. 90024) ***Duration: 12+ weeks Schedule: M-F Mon - Fri, 7:30AM - 4:00PM Education: High School/Bachelor's degree in related areas and/or equivalent experience/training. Job Requirement: Experience handling a high volume of incoming customer service calls in a call center environment. Skilled in the usage of all Microsoft programs. Experience with Epic systems. ************************************************************* I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Sam Banga Lead Recruiter ************ Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Job Title: Employee Benefit Services Representative The Benefit Services Representative assists client employees with benefit plan inquiries, phone enrollments, and data entry into the appropriate system. They will assist with questions regarding benefit plans, process enrollments over the phone, and accurately enter the information into the appropriate system Key Responsibilities: Handle inbound and outbound calls, ensuring a courteous and professional demeanor. Explain benefits, enroll employees, and accurately input data into the system. Assist with issues like ID card replacement, provider searches, address changes, qualifying events, and claim disputes. Confirm employee benefits, coverage levels, and deductions during enrollment. Track and document client interactions using appropriate software. Process non-phone work quickly and accurately to reduce after-call time. Performance Standards: Maintain confidentiality and demonstrate professional behavior aligned with company values. Provide excellent customer service, fostering a positive and collaborative work environment. Stay updated on industry trends and actively participate in professional development opportunities. Qualifications: High school diploma required; Bachelor's degree preferred. Bilingual in English and Spanish Required At least 2 years of experience in the employee benefits or insurance industry preferred. Hold a current California Life and Disability License or be able to obtain one within 6 months. Strong communication, customer service, and multitasking skills. Proficiency in Microsoft Office and virtual meeting platforms (Teams, Zoom).

About Us: Vasco Assets is a firm specializing in luxury assets, based in Newport Beach, CA. We seek a motivated Customer Engagement & Luxury Asset Acquisition Specialist with a strong focus on evaluating and acquiring high-value items such as jewelry, watches, and other luxury assets from the public. This role involves working closely with the Senior Buyer, engaging directly with customers looking to sell their assets, and ensuring a seamless and trustworthy acquisition process. While digital outreach and brand engagement support lead generation, the primary focus is on building relationships, assessing value, and negotiating purchases. We are open to training on aspects of industry knowledge relating to luxury asset valuation to support your growth and success in this role. Key Responsibilities: Luxury Asset Acquisition: Evaluate, authenticate, and negotiate the purchase of jewelry, watches, Diamonds, Precious Metals and other high-value assets from customers. Customer Engagement: Build relationships with clients looking to sell their luxury assets and guide them through the acquisition process. Jewelry & Watch Evaluation: Assess quality, authenticity, and market value while staying updated on industry trends. Negotiation & Pricing: Educate customers on resale values, present competitive offers, and facilitate transactions. Account Management: Track client interactions, manage follow-ups, and maintain customer trust. Email & Digital Outreach: Engage with leads via email and online platforms to generate acquisition opportunities. Social Media & Content Support: Contribute to brand presence by coordinating product visuals and customer-oriented content. Qualifications: Must-Haves: Proven ability to engage customers through personalized communication and follow-up strategies. Strong interpersonal skills with a talent for building rapport and maintaining relationships with clients and partners. Experience in managing customer accounts and providing exceptional customer service. Familiarity with CRM systems to track customer interactions and manage leads. Excellent verbal and written communication skills. Proficiency in Microsoft Office and Google Suite. Bachelor's degree. Valid driver's license. Ability to commute to Newport Beach, CA. Nice-to-Haves: Familiarity with Watches, Coins, Diamonds, Precious Metals. GIA Gemologist Graduate certification. Strong organizational skills and ability to manage multiple tasks. Analytical skills to assess customer needs, preferences, and feedback to enhance acquisition strategies. Passion or Experience in the luxury industry Experience with online marketing, SEO, and content creation is a plus. Additional Skills: Leadership and initiative. Attention to detail and ability to meet deadlines. Compensation & Benefits: Hourly Pay: $22-$28 Medical, vacation, sick time, and holidays. Employee discounts and yearly bonuses. Schedule: Full-time: Monday to Friday On-site in Newport Beach, CA Join our team and play a pivotal role in driving the success of Vasco Assets!

Why Levin & Nalbandyan, LLP Levin & Nalbandyan, LLP is a prominent Los Angeles law firm that is raising the bar on what it means to be trial lawyers. As trendsetters in the legal space, we pride ourselves on delivering exceptional legal services while fostering a collaborative and inclusive work environment. As a modern-day law firm, we prioritize data-driven strategies and are committed to delivering client-centric solutions. Our mission is clear: to provide unparalleled legal services for our clients and ensure that justice is obtained for those who need our help. Along with our focus on continuous improvement, we offer career advancement opportunities and comprehensive training to support our team members' success. Our law firm is seeking Client Success Representatives to join our growing team. The ideal candidates will take on the responsibility of qualifying leads, creating sales opportunities, conducting discovery with prospective clients, and ensuring that prospective clients become actual clients by presenting our law firm's unrivaled successes and value proposition. Our Client Success Representatives play a crucial role in retaining clients through empathetic communication and efficient coordination. Strong organizational skills, attention to detail, and a customer-centric mindset are essential for success in this role. Your Role and Impact: Develop, maintain, and convert a pipeline of qualified leads Build trust and relationships with prospective clients through empathy and professionalism Present Levin & Nalbandyan, LLP's multi-faceted abilities to obtain the best possible results for prospective clients across our practice areas Develop unique sales and closing strategies to ensure prospective clients receive the best service possible at Levin & Nalbandyan, LLP Cultivate a sales-oriented approach to retain clients Achieve key performance indicators (KPIs) and meet established goals Your Skills and Expertise: A genuine interest in improving your sales and business development skills A passion for helping individuals that have suffered injuries or an injustice by their employer A growth mindset to tackle daily challenges and to support the growth of the Client Success Team and Levin & Nalbandyan, LLP Bilingual proficiency in English and Spanish Outstanding verbal and written communication to conduct high volumes of lead qualification Professionalism and discretion in handling confidential information Coachability, with a willingness to learn and adapt to new systems and processes Adaptability and the ability to improve or develop new systems and processes to propel our growth Why You'll Love Working Here: By joining our team, you are launching your career in client relations and in the legal industry. We want to support you in your new role with: Ample opportunities to grow your career and skills, and mold the client success team with your knowledge and skills Recognition of your great work through bonuses and incentives, and peer-nominated awards Pipeline for growth into case management, operations, and analytics Paid time off to rest and recharge Robust health and benefits packages including an employee mentoring program and on-the-job training Life at Levin & Nalbandyan, LLP: Modern office space Food provided Opportunities for professional growth and development Casual work attire Relaxed atmosphere Supportive and inclusive workplace culture Goal-oriented environment with performance incentives Flexible working hours Safe work environment Lively atmosphere Fun monthly events and activities Language: Spanish (Required) Work Location: In-person Benefits: 401(k) 401(k) 4% Match Dental insurance Health insurance Internet reimbursement Life insurance Paid time off Vision insurance

At DSLRPros, you work with emerging tech products that allow organizations to work safer, smarter, and faster. From disrupting how we inspect power grids to finding missing persons in a fraction of the time, the use cases for drones in industry and public safety are growing every day. DSLRPros is at the forefront of it all! We are looking for hungry individuals to help us determine the best e-commerce, digital marketing, lead generation, product distribution, and after-sales support practices to ensure the success of our customers, whether they are rural fire departments or multinational Fortune 100 enterprises. Join us in helping the world save money, time, and lives. About the Role: We are looking for an outgoing, organized, efficient Customer Support Specialist with extensive knowledge of DJI (and other) drones. What You'll Do: Answer calls, chats and emails from customers quickly and completely. Close out support tickets fast with excellent customer satisfaction. Provide technical support over the phone to customers with issues in the field. Efficiently facilitate warranty issues and returns (RMA's) between customers and suppliers. Help to close e-commerce sales with online customers who call or chat before or during checkout. Fully cross-train in sales operations and support sales reps with order booking, invoicing, documentation and collections. Create and deliver reports to leadership highlighting key metrics, success stories, pain-points and failures. Stay up-to-date with drone industry trends, known product issues and best practices. When needed, participate in customer demos at HQ or at customer locations. When needed, help Product team evaluate new products. What You'll Bring: 3+ years of experience in customer service/success, account management, or working on a drone operations team in a customer-facing role. Experience in E-Commerce and/or online sales is a plus. Highly motivated and proactive, with a proven ability to manage multiple projects. An “entrepreneurial mindset”, willing to push through and find creative solutions to difficult problems. Always looking for productive ways to fill downtime and to improve processes. Excellent communication and interpersonal skills. Proficiency with sales support systems (ie, Zendesk) and/or CRM's (ie, Salesforce). Compensation Range: $23-$26/hr, depending on experience. This position is on-site in Los Angeles, California.

Job Responsibilities: 1. Answer calls from customers and answer their questions and solve problems; 2. Provide detailed explanations of products, services and policies so that customers can make informed decisions; 3. Handle customer complaints and find appropriate solutions; 4. Record customer complaints, questions and suggestions for follow-up and service improvement; 5. Provide after-sales service, such as product repair, return and exchange, and product warranty; 6. Assist customers in solving problems in product use and provide technical support; 7. Report and coordinate with relevant departments or superiors as needed. Job Requirements: 1. Experience in call center and telephone customer service, and experience in technical troubleshooting is preferred; 2. Have strong project promotion ability, service awareness, teamwork spirit, responsibility and execution; 3. Able to withstand pressure and passionate about customer service; 4. English is the working language and fluent in English. Location:3610 Placentia Ct. Chino, CA 91710,USA Pay: $3,000.00 - $3,500.00 per month

Induce Biologics is commercializing a family of bioimplants that includes Natural Matrix Protein (NMP™), which replicates the body's native healing capabilities in order to create natural bone regeneration. The NMP™ proprietary process unlocks the growth factors naturally found in bone, making them bioavailable. As a Customer Service Representative, you will be responsible for receiving, processing and recording customer orders. The Customer Service Representative also handles customer inquiries and resolves issues. The individual will work closely with various teams to ensure prompt and effective resolution of customer issues and provide excellent support to enhance the overall customer experience. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Provide outstanding customer support by processing and responding to customer and sales team needs. Process orders & inquiries received via phone, fax, email and eCommerce platform. Maintain customer account information, ensuring maintenance of all related paperwork. Assist with customer onboarding, including navigating the website, placing orders, and resolving issues related to ordering. Gather customer feedback and share insights with the team to improve processes and enhance the overall customer experience. Handle customer complaints and inquiries in a timely manner. Collaborate with customers and QA to provide information requested by QA to facilitate investigation and closure of product complaints. Advise customer on product availability and inventory status; assist with ordering problems involving delivery, pricing and billing. Promote our products through effective support and ongoing relationships with all customers, internal and external. EDUCATION/EXPERIENCE High School Diploma or equivalent Minimum of two (2) years' experience in customer service, preferably in a similar industry. Preferred experience with a small company and/or start-up environment in the medical device, biologics, or pharma/biotech industry. SKILLS, KNOWLEDGE AND/OR ABILITIES Strong customer service focus and customer relations skills. Must be able to work in a collaborative team environment as well as independently Proficient in MS Office (Outlook, Word, Excel, PowerPoint, Teams) Flexibility and strong organizational skills with ability to prioritize multiple tasks and meet daily order deadlines Must have excellent communication and interpersonal relationship skills. Available to work Monday - Friday Must be local and able to work on-site in Irvine, CA. For California, the base pay range for this position is $23.00 to $27.00 / hour. The pay for the successful candidate will depend on various factors (e.g., qualifications, skills, education, prior experience). Equal Employment Opportunity Statement Induce Biologics is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Third-Party Recruiters Please note that Induce Biologics does not accept unsolicited resumes or inquiries from third-party recruiters or staffing agencies. Any resumes submitted to our team without a prior agreement will be considered the property of Induce Biologics, and we will not be obligated to pay any fees related to unsolicited submissions.

Job Summary: The Sales & Customer Service Support Specialist will assist our commercial team in ensuring customers and prospects have a positive buying experience with Quick Books Purchase Order System. The position will be responsible for various customer acquisition and retention initiatives, including digital marketing and related follow-up, social media channel management, print advertising coordination, trade-show and conference coordination, sales metric generation in SAP and all related reports, sales team Customer Relationship Management (CRM) administration, market research and sales lead qualification along with various other customer facing engagements. The position will also function as the primary Customer Service Representative for the processing and management of orders for our sales territory. This position may also provide backup Customer Service responsibilities for other sales regions. Responsibilities [Managing strategic online initiatives: collaboratively designing and executing marketing campaigns from the idea stage through their execution and implementation Work collaboratively with our commercial team and various global stakeholders to monitor and evaluate online media and print campaigns to keep them fresh and effective Manage our Knowledge Digital Marketing platform; proactively engage storefront visitors in facilitating product data and related samples to ensure an expedited and successful journey through the ICOF Musim Storefront, resulting in new opportunities, downstream sales, and complete customer satisfaction. Coordinate administrative duties for the sales team, including assisting in the scheduling of client conferences and meetings, trade-shows, and related travel Generate and / or follow-up on sales leads, sample requests, and related opportunities as directed by the Commercial Team Support the Sales Team with customer pricing and related internal support requiring prompt attention from Business Management. Generate SAP reports for the sales team daily and as needed Help facilitate and administer sales team utilization of the company Customer Relationship Management (CRM) tool Order Management - Process initial PO, including order acknowledgment communication with the customer Liaise with Business Management to ensure submitted purchase order pricing matches the customer quotation and issue corresponding sales contract. Send allocation and order to appropriate ICOF America outbound logistics contact (Bulk group, warehouse coordinator, etc) Provide timely updates to customers on all submitted purchase orders Periodic contract review with Business Management, combine and update as requested Respond to customer questions and issues in a timely and efficient manner Maintain and update BP Master Data for all ICOF America customers, including, but not limited to, purchasing, receiving, and quality contacts Periodic reviews with the Customer Service Manager, CSR Team, and Business Management regarding weekly orders, any outstanding contract or order issues, etc. Liaise with the Sales team to ensure we deliver excellent customer service with the ability to provide dedicated attention when needed. Assist the General Sales Manager in the administrative management of the California office, including acting as a liaison with various vendors and office facility management Additional responsibilities as directed by the General Sales Manager. Qualifications An associate or bachelor's degree in business administration, Business Management, Advertising, Marketing or a related discipline is preferred Demonstrable experience in customer-facing positions and related responsibilities Experience with ERP and CRM facilitation software; SAP experience strongly preferred Working knowledge of Search Engine Optimization (SEO) tools and Google AdWords Working knowledge of LinkedIn, Twitter, and Instagram Time management and organization skills, including calendar management and the ability to multitask to complete projects and tasks efficiently and quickly Strong professional conversation etiquette, especially in person, written, and verbally when interacting with customers, vendors and company representatives Clear communication and the ability to explain concepts in simple terms when assisting customers through their buying experience with the company, especially when utilizing our digital platforms (website, LinkedIn, Twitter,) and referencing related product support collateral Must be able to use critical and creative thinking to identify customer acquisition and retention opportunities Quantitative skills: Must be able to quantify movement/progress through our Traditional and Digital Sales Pipelines and related promotional activities (advertisements and trade show activity) in the generation of new opportunities, which ultimately convert to new sales Must be proficient in Quick Books, Microsoft Office tools: Outlook, Word, Excel, and PowerPoint. Prior working knowledge of pivot tables is a plus Ability to work in an empowered team environment, including the ability to effectively communicate, share information, resolve issues, and give and receive both positive and negative feedback in a respectful and professional manner Insurance provided: Medical, Dental and Vision

Our client, a large medical network, is looking to hire multiple candidates for their Patient Service Representative openings across their various locations throughout Los Angeles. Available locations stem from Marina Del Rey down to Manhattan Beach. These roles will be fully onsite with various shifts available. 13-week duration, possibility of extension or conversion Pay: $23/hr COVID-19 Vaccine + Booser is require No exemptions as per Facility Guidelines Responsibilities: Act as point of contact for patients Assist in resolving patient concerns Greet and check patients in/out Collect co-payments, give receipts, and reconcile payments Schedule appointments Process referrals and authorizations Handle patient/provider correspondence Qualifications: Experience with medical insurance, referral processes, and benefit plans 2+ years of recent medical office / outpatient clinical experience Experience with CS-Link/Epic Knowledge of medical terminology Candidates with a clinical background (MA, CNA, etc.) interested in administrative work are highly preferred If you meet the required qualifications and are interested in this role, please apply today. The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve. About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, Twitter, and LinkedIn. Opportunity Awaits.

An consumer goods company in Mission Viejo, CA is looking for a Customer Service Representative to join their team due to amazing growth on a temporary to hire basis. As a Customer Service Representative, you will be responsible for helping ecommerce customers by providing product and service information and resolving technical issues in a fast paced, team oriented setting. Pay: $21- $25 Schedule: ONSITE M-F 8:00 AM- 5:00 PM RESPONSIBILITIES Manage a high volume of customer service calls, emails, texts, & voicemails Take incoming calls from new and existing customers in a professional manner Provide information to customers including verifying requests, answering questions, and offering assistance Serve as a liaison between incoming vendors/clients and the in-house showroom Identify and implement customer experience process improvements Enter and process amazon orders and return authorizations Additional projects as needed. Requirements Looking for a candidate with 2-5 years of related customer or client service experience. Retail/Consumer products experience is ideal Degree preferred, but not required Comfortable interacting with people at all levels on the phone and in-person All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week. REQUIRED SKILLS AND EXPERIENCE - 1-2 years of experience working in a call center with inbound calls (80+ calls a day) experience with going from call to call -Bilingual in Spanish

$21/hr + benefits on W2 12+ month contract with likely extension/conversion Onsite in Brea, CA. The Brea, CA team is seeking a Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment. The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency. Key Responsibilities: Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction. Answer phones in a timely and efficient manner in a high call volume support setting. Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI). Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed. Maintain a level of accuracy and efficiency both as a department and individually. Knowledgeable on our products and special projects as deemed vital by the manager. Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT. Position Requirements: Must have basic computers skills including MS office 2000 or later including Word, Excel and Outlook. Basic math skills and statistical knowledge. Proficient at keyboard entry; prior experience entering orders while on the phone a plus; multitasking and problem solving. Enjoys working with people. One to three years customer service experience required. High school graduate required. Associates degree preferred. Primary language English. Little to no travel required. Personal Trait Profile: Must be self-motivated with a positive outlook and focus on quality work. Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development. Exhibits a need to succeed by setting personal goals to outperform company metrics. Able to maintain a positive attitude and work constructively in a team environment. Able to handle multiple tasks and key deliverables while performing under time constraints. Excellent time management and organizational skill Interested? Apply today!

We are seeking a passionate and bilingual Customer Service Representative to join our thriving team in Corona, CA. In this role, you will be the first point of contact for our valued clients, ensuring they receive exceptional service and support. Your primary focus will be to foster strong client relationships, resolve inquiries swiftly, and deliver solutions that maintain customer satisfaction and loyalty. Key Responsibilities: Client Relationship Management: Develop lasting relationships with clients by actively listening to their needs and offering tailored solutions to ensure their satisfaction. Inquiry Resolution: Handle customer inquiries and concerns promptly, ensuring a smooth and positive experience throughout every interaction. Clear Communication: Keep clients updated on project timelines, progress, and changes, ensuring transparency and trust. Billing and Financial Oversight: Manage billing processes, invoicing, and payment collections, maintaining accuracy in financial records and ensuring timely payments. Project Coordination: Work closely with internal teams to guarantee that client projects are completed efficiently, on time, and within the agreed budget. Fast and Effective Service: Address client issues quickly and efficiently, maintaining a focus on delivering swift resolutions to enhance the customer experience. Continuous Process Improvement: Continuously assess existing systems and processes to identify opportunities for improvement, ensuring a higher standard of service delivery. Client Feedback: Collect and analyze client feedback to inform service enhancements and ensure ongoing client satisfaction. Qualifications: Bilingual Skills: Fluency in both English and another language (e.g., Spanish) is a must. Experience: Prior experience in customer service is preferred, ideally within the construction industry. Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information clearly and effectively. Problem-Solving: Proven ability to resolve issues efficiently, handling challenging situations with professionalism and patience. Attention to Detail: Excellent organizational skills with the ability to juggle multiple tasks and manage client accounts effectively. Team Collaboration: A strong team player who thrives in a collaborative environment and enjoys working with others to achieve shared goals. Technical Proficiency: Familiarity with computer systems and software tools for managing customer interactions and financial records.