Sr. Field Service Supervisor
Service Manager Job In Urban Honolulu, HI
Sr. Field Service Supervisor
Shift/Remote Flex: Hybrid Schedule, M-F standard business hours. Will be onsite in main offsite and travel to client sides on an as-needed basis, will be able to expense travel requirements and use a company car.
Target Salary: $85K-128K; compensation varies depending on years/type of experience/education/certifications/etc.
Candidates relocating from the Continental US eligible for Relocation Package.
Start: ASAP
Interview Process: 2 round PTC
Qualifications:
High School Diploma or GED
5+ years of complex commercial building controls experience (such as Siemens, Johnson Controls, Schneider Electric, Emerson Electric, Bosch, KMC Controls, Trane, Estes Services)
Ideally experience with 1+ of the following types of systems: Fire, security, DDC, mechanical in 1+ of the following types of buildings: government, military, hospital, hospitality
2+ years in a Field Leadership Role
Responsible for leading 8-10 well-seasoned field service technicians
Exclusively handling supervisory tasks; ideally no hands-on troubleshooting required
Valid Driver's License
Experience working directly with customers (often director level and above)
Experience with MS Office (Excel, Word & PowerPoint)
Passionate about leading and growing team members
Strong business acumen and ability to drive revenue/sales
Pluses:
Experience working with hospitals
College degree
Experience in controls, mechanical, fire and security industry
Experience with a P&L
Experience dealing with customer satisfaction (growth and problem resolution)
Leadership skills/building a team
Excellent communication skills
Demonstrated ability to influence at varying levels across the organization
Day to Day: A leading supplier of building automation products and services is partnering with Insight Global to hire a Sr. Field Service Engineer to supervise a Field Service Engineering team for their organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.
Key Responsibilities:
Supervise team activities and performance
Collect and report performance metrics
Develop team and team members
Identify opportunities for process improvement
Assign and supervise project work
Direct Placement Roles:
Compensation:
$85K to $128K per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
HVAC Service Director
Service Manager Job In Urban Honolulu, HI
Job Title: HVAC Service Director
We seek an experienced HVAC Service Director with a proven history of driving sales, managing operations, and leading high-performing teams within the HVAC industry. Based in Honolulu, HI, this role is critical for overseeing the growth of HVAC service operations, enhancing customer satisfaction, ensuring compliance with local regulations, and optimizing resource allocation.
Responsibilities
Develop and execute strategic sales plans to expand the customer base, meet sales targets, and increase market share in the Honolulu area.
Mentor and manage a team of service professionals, driving operational efficiency, excellence, and customer service.
Ensure the highest quality in HVAC system design, installation, maintenance, and troubleshooting while fully complying with local codes and industry standards.
Build and maintain long-term relationships with key clients, ensuring customer satisfaction and retention.
Monitor market trends and adjust business strategies accordingly, managing budgets and forecasting sales to optimize resources and profitability.
Requirements
At least 15 years of experience in the HVAC industry, with a focus on sales and service leadership.
Proven ability to drive sales and operational success, particularly in the commercial HVAC sector.
Strong knowledge of commercial HVAC systems, including design, installation, maintenance, and regulatory requirements.
Demonstrated success in leading and developing high-performing teams.
Local, stable work history with expertise in the Honolulu market or similar environments.
Advanced leadership certifications or relevant field certifications are highly preferred.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Store Manager
Service Manager Job In Urban Honolulu, HI
Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success.
What You'll Do As A Store Manager: You are in charge of the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success.Don't worry! In order to prepare you for success, we will provide an 8 or more weeks of store leadership training program. What You'll Do As An Assistant Manager: You are in charge of assisting the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success. Don't worry! In order to prepare you for success, we will provide a 3 or more weeks of store leadership training program.
How we reward you:
Free meals at work while working at Panda
Generous compensation package with bonus opportunities
Discounts at theme parks, gym memberships, and much more
Full medical, dental, and vision insurance**
401K with company match
Paid time off and paid holidays**
On-going career and leadership development, including comprehensive training
Continuous education assistance and scholarships**
Lucrative associate referral bonus
Income protection including Disability, Life, and AD&D insurance**
Pre-Tax Dependent Care Flexible Spending Account**
Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
,
Desired Skills & Experience:
High school diploma required
Flexibility to work in a store within a 50-mile radius
Able to work a flexible schedule, including weekends
Food Safety: Serve Safe certified
Assistant Manager Pay Range: $23.00- $26.00/ Hour + benefits + potential bonus*
Store Manager Pay Range: $25.00- $28.00/ Hour + benefits + potential bonus*
Within the range, individual pay is determined using various factors, including work location and experience. Panda makes no guarantee that any associate will earn any bonus and reserves the right to change or terminate any or all of its bonus programs at any time, with or without advance notice.
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. If there is a reason you believe you require an accommodation, please reach out to Human Resources.
Seniority Level
Mid-Senior level
Industry
Restaurants
Food and Beverage Retail
Hospitality
Employment Type
Full-time
Job Functions
Management
Customer Service
Training
Skills
Easily Adaptable
Accounting
Skilled Multi-tasker
Budgeting
Financial Management
Hospitality Industry
Operations
Restaurant Management
Lea
Retail Operations Manager
Service Manager Job In Urban Honolulu, HI
About Us:
Reyn Spooner has been spreading the Aloha Spirit around the globe for almost 70 years. We pride ourselves for making The World's most collected Aloha shirts.
In addition to our legendary printed aloha shirts, you will also find women's and kid's collection. And when you are ready to sport your favorite fan gear, we also have all MLB and NFL teams represented along with 50 colleges and universities. Whether you shop in one of our retail stores throughout Hawaii, in a partner specialty or department store on the mainland, or shop on reynspooner.com, we pride ourselves in quality and design and in spreading Aloha one shirt or dress at a time.
We are a team of skilled professionals, and we are currently expanding our presence across the Hawaiian Islands. We are looking for experienced and passionate people to join us along this journey. With some good fortune, we hope to include you as part of our 'Ohana as well!
Job Description
The Retail Operations Manager is responsible for the daily operations of all Reyn Spooner retail stores. This position reports to the Vice President of Retail & Wholesale and works closely with our HR, Allocation, Logistics and Marketing teams to ensure our stores look their best and that we have the products and the people we need in each store to meet our monthly sales and profit targets.
The Retail Operations Manager functions include:
Supervise our Operations Team and our Inventory Control Specialist.
Monitor retail store key performance indicators (KPIs) such as sales performance, ADS, UPT, SPH, return rate, online conversions, e-mail capture percentage, inventory turnover, and customer satisfaction to identify operational opportunities for process improvement.
Collaborate with store managers to assess monthly staffing schedules to balance revenue and conversion goals with labor cost targets and SPH (sales per hour).
Coordinate with Logistics and our Inventory Control Specialist to ensure the timely and efficient delivery of goods into our stores . The Retail Operations Manager will work with store managers to optimize processes around inventory shrinkage, RTV's and Inventory Counts.
Continuously drive operational efficiency, develop new SOP's, update existing standard operating procedures (SOPs) and create and a standardized Retail Operations Manual to be used in all retail stores.
Provide operational support with new store openings.
Other duties as assigned.
Qualifications
A bachelor's degree in business administration, Retail Management, or a related field (preferred).
At least 8+ years of experience in multi-store retail operations with the proven ability to monitor inventory levels and drive operational excellence.
A minimum of 3 years of experience in the apparel and fashion industry.
Proficiency in analyzing performance metrics, such as sales data, KPIs, and other operational reports, to drive decision-making.
Advanced knowledge of Excel, including the ability to create and manage complex spreadsheets, use advanced formulas (e.g., VLOOKUP, pivot tables, macros), and analyze data to generate reports and insights.
A continuous improvement mindset.
Flexibility and resilience to thrive in a constantly changing environment, adapting to evolving retail trends, customer preferences, and business needs.
The ability to operationally train and inspire a diverse team.
Willingness to travel between retail locations as needed (including outer islands and California).
Physical Requirements
Lift and/or move up to approximately 50 pounds.
Bending/stooping/kneeling required - occasionally
Routine sitting for duration of up to 8 hours.
Assistant Store Manager
Service Manager Job In Urban Honolulu, HI
Your role at Sephora: As an Assistant Store Manager, you will be responsible for supporting the Store Manager in overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will assist in leading a team of dedicated associates, fostering a positive work environment that encourages growth and development.
Key Responsibilities:
Supporting Store Operations and Sales:
Assist the Store Manager in overseeing daily store operations, ensuring a smooth and efficient client experience.
Help develop and implement strategies to drive store sales and increase profitability.
Assist in coordinating and overseeing sales and profitability, performance, service, and operations.
Team Leadership and Development:
Assist in leading, coaching, and motivating a team of associates to meet or exceed sales targets.
Conduct performance appraisals, manage employee development and provide ongoing feedback.
Support the leadership team, ensuring effective collaboration and achievement of store goals.
Client Satisfaction and Service:
Ensure high levels of client satisfaction through excellent service.
Handle client complaints and provide appropriate solutions.
Support client loyalty programs and services to ensure client loyalty and engagement.
Store Standards and Compliance:
Maintain outstanding store condition and visual merchandising standards.
Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.
Resource Management:
Assist in managing inventory levels to ensure product availability.
Support the Store Manager in allocating resources and handling staffing, ensuring optimal productivity and performance.
Qualifications/Experience:
Proven successful experience as a retail assistant manager.
3-5 years of experience managing a high volume, complex retail, or hospitality setting.
Strong leadership skills and business acumen.
Client management skills.
Strong organizational skills.
Excellent communication and interpersonal skills.
A knack for attracting, identifying, and inspiring employees.
Flexible availability to work a retail schedule.
Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.
Adherence to Sephora's dress code and policies in the Sephora Employee Handbook
Sr Field Service Supervisor, 5K Sign on Bonus
Service Manager Job In Urban Honolulu, HI
Supervise a Field Service Engineering team for the Honeywell organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.
$5K Sign-On Bonus
Key Responsibilities
+ Supervise team activities and performance
+ Collect and report performance metrics
+ Develop team and team members
+ Identify opportunities for process improvement
+ Assign and supervise project work
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
The annual base salary range for this position is $85,600 - $128,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
YOU MUST HAVE
+ High School Diploma or GED
+ 5+ years of commercial building controls experience
+ 2+ years in a Field Leadership Role
+ Valid Driver's License
+ Experience working directly with customers
+ Experience with MS Office (Excel, Word & PowerPoint)
+ Passionate about leading and growing team members
WE VALUE
+ Experience working with hospitals
+ College degree
+ Experience in controls, mechanical, fire and security industry
+ Experience with a P&L
+ Experience dealing with customer satisfaction (growth and problem resolution)
+ Leadership skills/building a team
+ Excellent communication skills
+ Demonstrated ability to influence at varying levels across the organization
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Customer Service Manager
Service Manager Job In Urban Honolulu, HI
Duties and Responsibilities:
Manage and mentor a team of customer service representatives, fostering a positive and productive work environment.
Develop and maintain strong relationships with clients, addressing inquiries, concerns, and service issues promptly and professionally.
Monitor team performance metrics and implement strategies to improve service levels, efficiency, and overall customer experience.
Identify areas for improvement in service delivery and develop initiatives to enhance operational processes.
Work closely with other departments (operations, sales, and logistics) to ensure seamless communication and service delivery.
Conduct training sessions for staff to ensure they are knowledgeable about services, systems, and best practices.
Prepare regular reports on customer service metrics, trends, and feedback to inform management decisions.
Act as the point of escalation for complex customer issues, ensuring timely and effective resolution.
Area Service Manager
Service Manager Job In Urban Honolulu, HI
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Management of field personnel and contract partners, to include but not limited to service technicians and independent contractors
Support and troubleshooting with field personnel inquiries
Continuous education into 12V technology and advancements
Fulfill daily operational duties of assigned area
Operate a clean, organized and hazard free work environment
Conducts quality assurance inspections of all facilities, at least once quarterly
Maintain a positive and caring atmosphere for customers and employees
Ability to think independently and work through service challenges consistently
Sells and trains new contractor facilities, maintaining and growing the service network
Support of internal departments and personnel, assisting at any opportunity presented
Timely submission of required reports and expenses
Directs, coordinates and participates in corporate initiatives to improve efficiency
Correspondence with management when challenges are presented
Maintain the integrity, confidentiality and security of pertinent information and records
Adherence to all state and federal rule, regulation and statute
Availability to take after-hours and weekend calls
Any other duty, as assigned
Qualifications
High School Diploma or equivalent.
5 years' experience in a similar position
3 years' experience as a Service Technician
Strong written and verbal communication skills
Possess excellent telephone skills
Detail orientated
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, knell and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
Private Banking Service Manager
Service Manager Job In Urban Honolulu, HI
This position is responsible for the leadership, customer experience, and growth of the Private Banking Offices. Primary responsibilities include staff oversight and development, oversight/compliance of administration of private banking accounts, client service/relationship management, marketing and business development of private banking services, and referrals to the Wealth Team and Bank.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrate key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
Job Specific Duties:
Client Experience & Relationship Management - Oversee customer service operations, ensuring high-quality interactions, resolving client issues, and enhancing overall customer satisfaction.
Operational Oversight & Compliance - Ensure private banking operations comply with bank policies, industry regulations, and risk management protocols, while streamlining processes for efficiency.
Team Leadership & Staff Development - Supervise and mentor employees, providing training, setting performance goals, and fostering a customer-centric culture.
Sales Support & Business Development - Assist the private banking division in sales initiatives, collaborate with relationship managers, and support cross-selling efforts to enhance revenue and client engagement.
Cash Management & Security - Oversee daily overdrafts, transaction processing, and security protocols to minimize risk and maintain operational integrity by preventing fraud and minimizing financial losses.
Customer Experience/Process Improvement:
Builds and maintains strong relationships with high-net-worth clients, understanding their financial needs and goals.
Serves as a primary point of contact for escalating client issues, ensuring prompt and effective resolution.
Develops and oversees programs to improve technical, sales, and service skills of administrators and support personnel.
Develops and oversees programs and activities (i.e., anticipatory and proactive calls) that enhance customer experience of internal and external customers; continually improve customer service ratings.
Plans, coordinates, and implements events and activities that educate, surprise, and delight internal and external customers.
Identifies and implements efficiency and profitability improvement opportunities.
Client Servicing: Opening Accounts, Renewing CD's, Assist Wire Transaction Services, Cross-selling bank products.
Business Unit Compliance Officer (BUCO)- the following duties will apply:
Responsible for business unit compliance oversight as the “Business Unit Compliance Officer” (BUCO) with dotted line reporting to the Compliance Division Manager. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program. The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks. This role exercises judgment and influence, and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls.
The BUCO is accountable for implementing the Compliance Management System Policy and Bank Secrecy Act Policy, including but not limited to the following activities:
Facilitating the Compliance Risk Assessment process by identifying, assessing, and managing regulatory compliance risks within the business unit.
Knowing and understanding all state and federal compliance laws, rules, and regulations (“laws and regulations”) applicable to the business unit, and how such laws and regulations impact or affect the business unit.
Keeping abreast of changes to the laws and regulations, as tracked and disseminated on the Regulatory Tracking Log, and implanting regulatory change within the business unit.
Attending all management meetings to keep appraised of developments within the business unit that may impact the compliance function.
Actively participating in and advising on key business decisions within the business unit, including new or changes to existing products, services, processes, projects, and vendors.
Ensuring that the business unit has sufficient resources to adequately manage compliance risks.
Reviewing, drafting, and/or updating business unit policies, procedures, processes, guidelines, and controls to ensure that regulatory requirements are sufficiently addressed and that day-to-day activities operate in a compliant manner.
Identifying compliance training needs, providing subject matter expertise to support the development of training curriculum, and conducting or coordinating compliance training for the business unit, in addition to and in support of the Compliance Training Program.
Conducting and/or facilitating transactional and non-transactional monitoring and testing to assess the business unit's compliance with all applicable laws and regulations, in support of the Compliance Monitoring Program.
Escalating compliance concerns to the Corporate Compliance Department for inclusion on the Issues Tracking Log, and ensuring that any corrective action is taken as necessary and appropriate to address compliance concerns.
Supporting the Customer Complaint Program by ensuring that the business unit employees understand and fulfill their responsibilities for reporting and addressing customer complaints.
Facilitating regulatory audits and examinations.
Completing other compliance related projects and tasks as requested to support the Bank's Compliance Management System Policy and Bank Secrecy Act Policy.
Risk Management & Compliance:
Ensures compliance with all regulatory requirements and internal policies related to private banking operations.
Implements controls and procedures to mitigate operational risks and maintain a secure environment for client transactions.
Keeps abreast of regulatory and industry developments.
Ensures team's compliance with bank, internal audit, and FRB/DFI exam requirements; achieve satisfactory ratings.
Develops, implements, and ensures adherence to policies, procedures, and business practices and standards.
Maintains a personal client base.
Independently calls on clients and prospects to establish, maintain, and expand profitable client relationships, including the sale of credit, deposit, trust, investment, insurance, and related services to fulfill identified client needs.
People Management:
Attracts, develops, and retains the right staff to achieve short- and long-term goals and objectives.
Creates an environment where the Bank's performance management process is administered fairly; holds others accountable, addresses performance issues appropriately, provides frequent development opportunities, and makes investments to allow for the advancement of existing staff.
Demonstrates an understanding of and actively supports the Bank's EEO and AAP practices and policies.
Embraces diversity and demonstrates the Bank's core values in everyday behavior.
Provides leadership and direction, managing a team serving the affluent market.
Establishes goals and monitors progress towards those goals including coaching, training, and staff development.
Provides active guidance and support to officers and staff.
Ownership and Management of Key Processes:
Owns and manages the key processes required to achieve customer satisfaction and makes key business decisions to achieve desired results.
Improves personal/professional status through education and keeping abreast of updated bank policies, procedures, and products and services. Achieves a satisfactory rating on audits.
Keeps informed of current bank policies, products, investment performance and procedures, federal laws, and regulations. Attends ongoing licensing and continuing education courses relevant to the position. Actively participates in professional and community organizations consistent with position.
Organizational Health
Leadership & Culture
Community/Industry Involvement
Personal and Professional Development
Minimum Qualifications:
Education:
Bachelor's degree from a 4-year university in a business-related discipline required.
Experience:
4+ years of experience in banking operation experience, including documentation, branch sales/service, etc. (A bachelor's degree can substitute for 2 years of work experience.)
2+ years of experience in leading a team OR 1+ years supervisory experience.
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Valuation Services Director
Service Manager Job In Urban Honolulu, HI
Make your next move an expert one.
At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.
Why Colliers?
Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
Who you are
You have experience in commercial real estate, providing high quality property valuations, market research and business development. You enjoy providing expertise and service excellence to clients, and leverage technology to make yourself more efficient. Company culture is important to you and you work to grow your relationships and share your ideas to create better processes and procedures.
As a Valuation Services Director, you will be focused on producing thorough reports as well as fostering client relationships and consulting with them to find the best solutions. You'll work closely with management to develop and drive a strategic growth plan for your market that leverages your expertise. Each day you will promote and advocate Colliers' brand in the local market, articulating its value through superior customer service to its clients.
What you bring
• 5+ years of related work experience.
• MAI designation
• Team player mentality with excellent communication skills.
• Active Certified General Real Estate Appraiser license.
• Proficient in Microsoft Office applications.
Bonus skills and experience
• ASA, CRE, or RICS designations
• Working knowledge of Argus Enterprise.
What success looks like
• You've developed your brand and expertise to be a recognized market leader.
• You have happy clients who are engaged and inspired to work with you.
• You've developed strong relationships with management, your peers and external partners in the business community.
• Your personal and/or team production level is growing.
• You successfully meet and/or exceed financial performance expectations and professional development goals as planned.
#LI-AA2
Make your next move an expert one and
join us
as we lead the industry into the future.
Direct applicants only please, no agencies.
Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.
Electronic Services Manager
Service Manager Job In Urban Honolulu, HI
DO YOU WANT TO MAKE A DIFFERENCE?
Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members.
Position Title: Electronic Services Manager
Department: Electronic Services
FLSA Classification: Exempt
Reports to: Vice President, Member Support
Employee Benefits
One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.
In addition to competitive pay, we are proud to offer a comprehensive benefits package.
Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
Medical and Dental Plan Premium Waiver Option
401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
Vacation Cash-Out Program
Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
Company Pays for Employee Group Basic Life With AD&D Insurance
Company Pays for Employee Long Term Disability Insurance
Company Pays for Employee Long Term Care Insurance
Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
Employee Assistance Program (EAP)
Employee Loan Discount
Company Subsidizes 50% for Adult Monthly Bus Pass
Cash Reward Employee Referral Program
Workiversary Cash Reward and Gifts
Internal and External Professional Development Opportunities
And Many More!
Position Purpose:
This position manages the Electronic Services Department to ensure accurate and timely daily operations which include processing all member account related electronic transactions and addressing any operational issues. Primary responsibilties include, but are not limited to, overseeing the debit/credit card program, electronic payments and member support for those services.
Essential Functions:
Manages, coaches, trains and counsels' staff to enable them to perform at a high level. This includes performance management, setting and meeting department goals, establishing specific measurements, and addressing personnel issues.
Provides training to new and existing department staff, as needed.
Plans and assigns duties for the department. Ensures cross-training of staff.
Responsible for performance evaluations of staff and for recommendations of salary adjustments, position changes, and disciplinary actions.
Manages delivery of products and services under the responsibility of the department. Implement and develop procedures for new products and services. Recommend changes to products and services, as needed.
Develops, administers and enforces credit union procedures and practices regarding electronic services and operation support. Ensures proper internal controls are in place.
Constantly reviews and revises policies, procedures and practices to improve service and comply with any changes in regulations and the industry. Maintain current procedures manual.
Responsible for privacy and confidentiality of member information. Ensure compliance with all security procedures of the credit union.
Provides reports to VP Member Support on performance measurements and status of the department.
Performs timely analysis of results. Recommend solutions to areas that require improvement.
Assists Senior Management in developing short- and long-range plans, strategic plans, and credit union measurements.
Supports and carries out the strategic objectives of the credit union.
Performs other duties as necessary.
Performance Standards:
Department is run in an efficient manner with minimum disruption in member service.
Employees are trained effectively.
No errors in processing job responsibilities.
Stay up to date with respect to industry trends and developments for electronic payments and related topics
Products and services assigned to the department are managed to ensure service to members.
General ledger accounts are reconciled, and suspense items are cleared in a timely manner.
Specific goals and objectives for the department are met in a consistent and timely manner.
Timely reporting to management.
Timely completion of performance evaluations for all staff
Qualifications:
Education/Certification:
Four-year degree or equivalent work experience.
Required Knowledge:
Must be proficient in MS Office Suite.
Proficient knowledge of financial institution applications.
Experience Required:
Six plus years financial industry or credit union management experience.
Five years supervisory or management experience.
Skills/Abilities:
Requires the development, preparation, and monitoring of budgets.
Able to multi-task, work under pressure and meet deadlines.
Excellent customer service & interpersonal skills.
Able to work in a fast-paced environment.
Effective and clear verbal and written communication skills.
Foster team work.
Excellent coaching and mentoring skills.
Excellent analytical, creative, and problem-solving skills.
Activities and Requirements of this Position:
Repetitive Motion:
Movements frequently and regularly required using wrists, hands, and/or fingers.
Communication Skills:
Must frequently convey detailed or important instructions or ideas accurately and quickly.
Visual Abilities:
Average visual acuity necessary to read, prepare and inspect documents or products.
Hearing:
Able to hear average or normal conversations and receive information.
Physical Strength:
Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
Reasoning Ability:
Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Mathematics Ability:
Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.
Language Ability:
Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.
Working Conditions:
Air-conditioned, smoke-free office setting.
Attendance Requirements:
Please note that scheduled attendance requirements may change due to business needs.
Business Hours:
Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.
District Manager- Honolulu, HI, USA
Service Manager Job In Urban Honolulu, HI
Are you passionate about teamwork and developing top talent? Do you like to lead and drive innovation with your team in order to achieve great results? We have a client that offers a great company culture without the retail hours!
Our client has been featured on multiple "Best Places to Work" awards, including Forbes and Glassdoor. They are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with us and find out why so many of our employees recommend us as a great place to work.
Job Location: Honolulu, HI, United States
Salary Range: USD$95,000 - $ 111,000 Annually.
Benefits: Dental, Vision, Medical, Life Insurance, Retirement, Paid Time Off and Work from Home.
Essential Duties
Management of rental rates, discounts, Customer Protection Plan, and other income sources.
Watch controllable expenses to provide the highest R.O.I. for each store.
Performs semi-annual audits and facility checklists, submits findings to division office, and ensures follow-up on any necessary action.
Utilizes management information tools and analyzes financial reports / Profit & Loss reports to address trends and issues in district performance.
Access external resources to support district-wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance, and marketing.
Qualifications
Bachelor's degree preferred.
6+ years of multi-unit operations experience in one or more of the following: retail, restaurant, hotel, leasing, rental, or other customer service operation with responsibility for operating 10+ stores.
An integrity-focused individual with excellent leadership, interpersonal, communication, and problem-solving skills.
Leadership
Passion for hiring, developing, and retaining top talent to deliver legendary customer experiences.
Solicits customer feedback and follows up on customer service issues.
Partner effectively with team members and other leaders to achieve goals and successfully implement business initiatives. Serve as a resource to provide expertise on various operational and customer-related items.
Grow a portfolio of successful stores by learning the market and developing and executing district-level strategies to achieve goals specific to each store's unique strengths and opportunities.
Private Banking Service Manager
Service Manager Job In Urban Honolulu, HI
This position is responsible for the leadership, customer experience, and growth of the Private Banking Offices. Primary responsibilities include staff oversight and development, oversight/compliance of administration of private banking accounts, client service/relationship management, marketing and business development of private banking services, and referrals to the Wealth Team and Bank.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrate key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
Job Specific Duties:
Client Experience & Relationship Management - Oversee customer service operations, ensuring high-quality interactions, resolving client issues, and enhancing overall customer satisfaction.
Operational Oversight & Compliance - Ensure private banking operations comply with bank policies, industry regulations, and risk management protocols, while streamlining processes for efficiency.
Team Leadership & Staff Development - Supervise and mentor employees, providing training, setting performance goals, and fostering a customer-centric culture.
Sales Support & Business Development - Assist the private banking division in sales initiatives, collaborate with relationship managers, and support cross-selling efforts to enhance revenue and client engagement.
Cash Management & Security - Oversee daily overdrafts, transaction processing, and security protocols to minimize risk and maintain operational integrity by preventing fraud and minimizing financial losses.
Customer Experience/Process Improvement:
Builds and maintains strong relationships with high-net-worth clients, understanding their financial needs and goals.
Serves as a primary point of contact for escalating client issues, ensuring prompt and effective resolution.
Develops and oversees programs to improve technical, sales, and service skills of administrators and support personnel.
Develops and oversees programs and activities (i.e., anticipatory and proactive calls) that enhance customer experience of internal and external customers; continually improve customer service ratings.
Plans, coordinates, and implements events and activities that educate, surprise, and delight internal and external customers.
Identifies and implements efficiency and profitability improvement opportunities.
Client Servicing: Opening Accounts, Renewing CD's, Assist Wire Transaction Services, Cross-selling bank products.
Business Unit Compliance Officer (BUCO)- the following duties will apply:
Responsible for business unit compliance oversight as the “Business Unit Compliance Officer” (BUCO) with dotted line reporting to the Compliance Division Manager. The BUCO is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the business unit and any related third-party vendor relationships in alignment with the Compliance Management System Policy, Bank Secrecy Act Policy, and BUCO Program. The BUCO demonstrates and applies business acumen to promote a culture of compliance and the identification, escalation, and timely mitigation of compliance risks. This role exercises judgment and influence, and may constructively challenge business unit management to support compliance objectives, balancing business strategy with appropriate controls.
The BUCO is accountable for implementing the Compliance Management System Policy and Bank Secrecy Act Policy, including but not limited to the following activities:
Facilitating the Compliance Risk Assessment process by identifying, assessing, and managing regulatory compliance risks within the business unit.
Knowing and understanding all state and federal compliance laws, rules, and regulations (“laws and regulations”) applicable to the business unit, and how such laws and regulations impact or affect the business unit.
Keeping abreast of changes to the laws and regulations, as tracked and disseminated on the Regulatory Tracking Log, and implanting regulatory change within the business unit.
Attending all management meetings to keep appraised of developments within the business unit that may impact the compliance function.
Actively participating in and advising on key business decisions within the business unit, including new or changes to existing products, services, processes, projects, and vendors.
Ensuring that the business unit has sufficient resources to adequately manage compliance risks.
Reviewing, drafting, and/or updating business unit policies, procedures, processes, guidelines, and controls to ensure that regulatory requirements are sufficiently addressed and that day-to-day activities operate in a compliant manner.
Identifying compliance training needs, providing subject matter expertise to support the development of training curriculum, and conducting or coordinating compliance training for the business unit, in addition to and in support of the Compliance Training Program.
Conducting and/or facilitating transactional and non-transactional monitoring and testing to assess the business unit's compliance with all applicable laws and regulations, in support of the Compliance Monitoring Program.
Escalating compliance concerns to the Corporate Compliance Department for inclusion on the Issues Tracking Log, and ensuring that any corrective action is taken as necessary and appropriate to address compliance concerns.
Supporting the Customer Complaint Program by ensuring that the business unit employees understand and fulfill their responsibilities for reporting and addressing customer complaints.
Facilitating regulatory audits and examinations.
Completing other compliance related projects and tasks as requested to support the Bank's Compliance Management System Policy and Bank Secrecy Act Policy.
Risk Management & Compliance:
Ensures compliance with all regulatory requirements and internal policies related to private banking operations.
Implements controls and procedures to mitigate operational risks and maintain a secure environment for client transactions.
Keeps abreast of regulatory and industry developments.
Ensures team's compliance with bank, internal audit, and FRB/DFI exam requirements; achieve satisfactory ratings.
Develops, implements, and ensures adherence to policies, procedures, and business practices and standards.
Maintains a personal client base.
Independently calls on clients and prospects to establish, maintain, and expand profitable client relationships, including the sale of credit, deposit, trust, investment, insurance, and related services to fulfill identified client needs.
People Management:
Attracts, develops, and retains the right staff to achieve short- and long-term goals and objectives.
Creates an environment where the Bank's performance management process is administered fairly; holds others accountable, addresses performance issues appropriately, provides frequent development opportunities, and makes investments to allow for the advancement of existing staff.
Demonstrates an understanding of and actively supports the Bank's EEO and AAP practices and policies.
Embraces diversity and demonstrates the Bank's core values in everyday behavior.
Provides leadership and direction, managing a team serving the affluent market.
Establishes goals and monitors progress towards those goals including coaching, training, and staff development.
Provides active guidance and support to officers and staff.
Ownership and Management of Key Processes:
Owns and manages the key processes required to achieve customer satisfaction and makes key business decisions to achieve desired results.
Improves personal/professional status through education and keeping abreast of updated bank policies, procedures, and products and services. Achieves a satisfactory rating on audits.
Keeps informed of current bank policies, products, investment performance and procedures, federal laws, and regulations. Attends ongoing licensing and continuing education courses relevant to the position. Actively participates in professional and community organizations consistent with position.
Organizational Health
Leadership & Culture
Community/Industry Involvement
Personal and Professional Development
Minimum Qualifications:
Education:
Bachelor's degree from a 4-year university in a business-related discipline required.
Experience:
4+ years of experience in banking operation experience, including documentation, branch sales/service, etc. (A bachelor's degree can substitute for 2 years of work experience.)
2+ years of experience in leading a team OR 1+ years supervisory experience.
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Service Manager, Hawaii
Service Manager Job In Urban Honolulu, HI
Country: United States of America We are made to MOVE you. Moving 2.3 billion people a day, Otis is the World's leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world.
Otis Elevator Company is searching for a highly motivated Service Manager - Sales and Operations to lead a high performing team within the Hawaii operating territory (OT).
The Service Manager - Sales and Operations, is managing all sales and operations processes, providing direction for continuous improvement initiatives, and meeting or exceeding the operating territory's (OT) business objectives. You will lead the service sales and operations colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. You will be responsible for day-to-day management of field staff, employee selection, field training, and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction in Hawaii's operating territory in direct reporting partnership with the General Manager.
Your Leadership Impact
* Partner with and support the General Manager in all areas of service sales and operations to develop and implement the operating territory service sales and operations business plan for both financial and non-financial objectives
* Lead the performance of field operations for all service/maintenance projects and service sales while maintaining project schedules and ensure deadlines are met
* Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews
* Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
* Develop action plans to address deficiencies regarding safety, callback rates, and technical support
* Generate field leads and assist service sales representatives in selling upgrades and repairs
* Develop a keen sense for key prospective customers within the OT and manage all accounts regarding any at risk or cancellations while increasing customer loyalty
* Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery
* Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets
* Conduct field education training ensuring that we create and maintain a safe working environment
* Perform field safety audits, jobsite inspections, and develop site safety/logistics plans Ensure coordination of personnel and product safety responsibilities including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing
* Coordinate all material deliveries and issuing purchase orders
* Engage in pro-active labor relations with local business agents with the support of Otis' Labor Relations team
* Responsible for the hire and onboarding of new team members
* Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment
* Lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes
* Coach, mentor, and develop your team of Sales and Operations through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs
Your Experience:
Education
* Bachelor's degree highly desired, with 5 years of experience
* High school, or equivalent, plus 10 years of relevant experience
* Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
Work Experience
* Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
* 5+ years business to business sales experience
* 5+ years people leadership experience in the elevator industry, or related industry
* Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application
* Strong desire for candidates who have a proven track record of meeting financial goals and objectives
Basic Qualifications
* 5+ years elevator industry management experience strongly preferred
* Ability to work in a highly team-oriented and dynamic environment
* Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
* Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
* Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
* Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
* Knowledge and strict enforcement of company EH&S policy and processes
Work Authorization:
Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.
Benefits:
Otis currently provides our colleagues with the following benefits:
* 401(k) plan that includes generous company match and a separate automatic retirement contribution
* Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
* Three weeks paid vacation and paid company holidays
* Paid sick leave - Employee assistance and wellness incentive programs
* Life insurance and disability coverage
* Voluntary benefits, such as legal, pet, home, and auto insurance
* Birth/adoption and parental leave benefits
* Adoption assistance
* Tuition reimbursement program
* Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at ****************.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Fleet Services Damage Manager
Service Manager Job In Urban Honolulu, HI
Pay Range of $55,000-$58,000/year
Major Responsibility: Responsible for the overall performance of the fleet services function with respect to the servicing, vehicle damage repair and in-fleeting/de-fleeting of rental vehicles to maximize fleet utilization and profitability for the City/District.
Duties include, but are not limited to:
Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the maintenance, repair and/or reconditioning of fleet vehicles, all activities relating to in-fleeting new and/or used vehicles into the rental fleet and de-fleeting vehicles to sale, auction and/or other alternative channels.
Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for service, damage, in-fleet and deletion, including, but not limited to, technician productivity, percent out of service, overdue idle cars, vendor cycle time, days to deletion and venue quality average grade
Forecasts, budgets and manages key financial drivers including, but not limited to, S&W per day, warranty recovery, cost per estimate and cost per deletion.
Coordinates automotive damage appraisals/repairs and all activities related to repairs and maintenance including documentation and the ordering of parts, tools, and supplies
Oversees, manages and maintains vendor relationships and workload assignment, ensuring established service levels and standards are met and that all vendor management policies and procedures are followed
At bussing locations, oversees the repair and/or maintenance of all busses for the operation.
Partners with the respective Fleet owner, District/City Managers and/or External Partners to prioritize the workload according to business objectives
Manages all areas of the employee lifecycle including hiring, on-onboarding, training, recognition and performance management of both managers and employees to enable a high performance culture supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture.
Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate.
Provides a safe work environment by ensuring all safety policies and practices are followed and maintained
Key Experiences
Knowledge/Skills:
Organizational and prioritization skills
Financial acumen and forecasting skills
Talent management and delegation
Proven written and verbal communication skills
Excellent investigation and problem solving skills
Negotiation and vendor management skills
Experience/Qualifications:
High School diploma required; 2-4 year college degree preferred (or equivalent in education, training or experience)
Minimum of 5 years management experience of employees in related field (rental car, automotive shop or service oriented field)
Valid driver's license and successful background check
Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs
Ability to lift 50 pounds and oversee multiple work areas
HonoluluHawaiiUnited States of America
Mid-Market District Manager
Service Manager Job In Urban Honolulu, HI
ADP is hiring a Sales Representative, Small Business Services.
Are you ready to build a rewarding future? Uncapped commissions, lavish incentive trips, and career advancement are some of the ways.
Do you want to join a Fortune 250 company with industry-leading sales training and the latest sales technology to help you achieve success
?
Are you looking to join a fast-paced, inclusive environment with a culture of collaboration and belonging?
If so, this may be the opportunity you've been searching for. Read on and decide for yourself.
In this role, you will work within a defined geographic territory that targets clients and prospects with 1-49 employees. You will identify and sign new clients for payroll, tax, human resources, benefits, and more and sell additional solutions to existing clients. Daily, you will cultivate relationships, set appointments, gather leads from established business partners, assess client or prospect needs to present the best ADP solutions, and spend your time in the field (when "normal" life resumes) closing business. Don't worry if you have no prior sales experience; we are known for our high-quality sales training and will teach you how to use the latest sales technology to set you up for success.
Integrity, resilience, positivity, and a "refuse to lose" attitude are must-haves in this job. As with any role in sales, you will experience ebbs and flows. However, challenges should ignite your determination and invigorate you to thrive, not weigh you down. In return, you'll be rewarded with uncapped commissions, incentive trips, and opportunities to advance your career in a fun and friendly environment -- all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected tech company.
Ready to #MakeYourMark? Apply now!
To learn more about Sales at ADP, watch here:http://adp.careers/Sales_Videos
WHAT YOU'LL DO:
Responsibilities
Grow Our Business While Growing Yours. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals.
Turn Prospects into Loyal Clients and Raving Fans. You will implement a sales strategy targeted to decision-makers and business owners to build a network and capture new business.
Deepen Relationships Across the ADP Family. In addition to selling cloud-based human resources solutions, you will strategically cultivate additional business within existing accounts. But it's not all business; you will make life-long friendships here.
Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards.
TO SUCCEED IN THIS ROLE:
Required Qualifications
Positive Self-Starter.You have an upbeat, persistent style and the ability to cold call without fear of rejection, manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone.
Agile Solution Seeker.You're a problem solver who can find an answer, or a solution, even in times of fast-paced change.
Continuous Learner.You're always learning, growing, and questioning how things were done in the past to make them even better.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:
One to two years of prior work experience or internships in Retail, Marketing, Business Development, Food Service, Insurance Sales, or another relevant industry.
OR
Military experience -- skills including teamwork, resilience, negotiation, trust-building, and a "never lose" mentality will help you build team and client relationships, identify solutions, and achieve success.
AAC - Cargo Services Supervisor HNL
Service Manager Job In Urban Honolulu, HI
Twitter Linkedin Facebook Google+Pinterestemail ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned): Key Responsibilities: 1. Monitor the performance of the freight service function as provided by Aloha Air Cargo employees. This responsibility may include the following:
* supervision of flight handling (loading/unloading aircraft, weight and balance, dangerous goods and special cargo)
* accurate documentation
* knowledge of governmental agency regulatory requirements
* coordination with other Aloha Air Cargo stations, and departments on all cargo matters
2. Facilitate daily activities by identifying problems and recommending solutions to maintain proper compliance with company standards and goals.
3. Attend job specific training as required.
4. Conduct and monitor on-the job training and development.
5. Other administrative tasks may include some required budget assistance; payment processing, personnel activities, and staff scheduling.
Education and/or Experience
* The ideal candidate has a minimum 5 years job-related experience, proven leadership skills, organized, with great attention to detail.
* Must possess a complete understanding of the freight operations with the ability to act as a lead person.
* High level of own initiative, motivation to participate in further training and knowledge transfer, interest in knowledge management and experience of innovative problem solutions.
* High level of excellent computer skills.
* Must be able to pass a pre-employment drug test, 5-year background check, 10-year criminal history check and security threat assessment.
Compensation
This position has a salary range of $56,000 to $64,000 per year.
Benefits
* Comprehensive insurance programs including medical, dental, and vision
* Company-provided benefits such as life insurance, short and long-term disability, and an employee assistance program
* Competitive 401k match program with zero vesting period
* Annual bonus and salary review programs
* Competitive paid time off, personal days, and federal holidays
* Reimbursement benefits for fitness, transportation, and tuition up to $5,250 annually
* Plus, other employee benefits and appreciation events throughout the year.
Explore transportation and logistics industry job opportunities from Hawaii to Alaska,
and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today!
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Assistant Service Supervisor III (Main Branch)
Service Manager Job In Urban Honolulu, HI
Join the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.
Step into a career that offers stability, excitement, and growth.
Experience the thrill of a dynamic environment paired with a comprehensive training program.
Plus, enjoy the perks of our competitive compensation and benefits package.
If you are ready for a career that empowers you to thrive, your journey starts here.
First Hawaiian Bank is currently seeking an Assistant Service Supervisor III to join our team at the Main branch in Downtown Honolulu.
In this role, the Assistant Service Supervisor will assist with operations by supervising the employees in all phases of the bank operations.
They will assist with handling and resolving any customer issues or complex inquiries and will assist with maintaining the branch workflow and assigning coverage as needed.
The Assistant Service Supervisor will partner with the branch leadership team to ensure that all bank policies and procedures are followed.
Compensation The annual salary range for this role is $43,493-60,320/yr; commensurate with experience; plus sales incentives.
Work Schedule Monday - Friday 7:30AM - 4:30PM; Rotating Saturday - 8:30AM - 1:30PM (hours may vary) Required Qualifications High School Diploma or equivalent is required Bachelor's Degree in Business or equivalent work experience is preferred 2 years' experience in bank operations required 1 year of supervisory experience (e.
g.
, Head Teller or Service Manager Associate) required Ability to use 10-key adding machine and type 40 wpm Must be pleasant and tactful when interacting with customers Good oral and interpersonal communication skills Attention to detail and ability to use judgement and discretion regarding customer transactions and confidential information Must be proficient in Microsoft Windows applications Benefits We proudly offer a comprehensive benefits program for all employees.
For more information, Click Here We Value Diversity At First Hawaiian Bank, we are confident that our success is a product of our team's diverse backgrounds, skills, and interests.
We are an EEO Employer and welcome applications from all eligible candidates.
For our full EEO statement, please visit www.
fhb.
com/careers .
Mahalo for choosing First Hawaiian Bank! Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn , Instagram , Facebook pages.
Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members If this position sounds like an ideal match, we invite you to apply so we can learn more about you.
At First Hawaiian Bank, it all starts with YES!
Sr. Field Service Supervisor
Service Manager Job In Urban Honolulu, HI
Compensation: $85-128K annual salary. Relo package available for non-local candidates. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits: Benefits provided may differ by role and location, including:
Unlimited Vacation Plan with No Preset Maximums
Medical/Rx Health Savings Account (HSA)
Dental/Vision
Short/Long-Term Disability
Employee Assistance Program (EAP)
401(k) Plan
Education Assistance
Day to Day: A leading supplier of building automation products and services is partnering with Insight Global to hire a Sr. Field Service Engineer to supervise a Field Service Engineering team for their organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.
Key Responsibilities:
Supervise team activities and performance
Collect and report performance metrics
Develop team and team members
Identify opportunities for process improvement
Assign and supervise project work
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ******************** .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** .
Skills and Requirements
High School Diploma or GED
5+ years of complex commercial building controls experience (such as Siemens, Johnson Controls, Schneider Electric, Emerson Electric, Bosch, KMC Controls, Trane, Estes Services)
o Ideally experience with 1+ of the following types of systems: Fire, security, DDC, mechanical in 1+ of the following types of buildings: government, military, hospital, hospitality
2+ years in a Field Leadership Role
o Responsible for leading 8-10 well-seasoned field service technicians
o Exclusively handling supervisory tasks; ideally no hands-on troubleshooting required
Valid Drivers License
Experience working directly with customers (often director level and above)
Experience with MS Office (Excel, Word & PowerPoint)
Passionate about leading and growing team members
Strong business acumen and ability to drive revenue/sales Pluses:
Experience working with hospitals
College degree
Experience in controls, mechanical, fire and security industry
Experience with a P&L
Experience dealing with customer satisfaction (growth and problem resolution)
Leadership skills/building a team
Excellent communication skills
Demonstrated ability to influence at varying levels across the organization null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ********************.
Sr Field Service Supervisor, 5K Sign on Bonus
Service Manager Job In Urban Honolulu, HI
Supervise a Field Service Engineering team for the Honeywell organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.
$5K Sign-On Bonus
Key Responsibilities
* Supervise team activities and performance
* Collect and report performance metrics
* Develop team and team members
* Identify opportunities for process improvement
* Assign and supervise project work
The annual base salary range for this position is $85,600 - $128,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
YOU MUST HAVE
* High School Diploma or GED
* 5+ years of commercial building controls experience
* 2+ years in a Field Leadership Role
* Valid Driver's License
* Experience working directly with customers
* Experience with MS Office (Excel, Word & PowerPoint)
* Passionate about leading and growing team members
WE VALUE
* Experience working with hospitals
* College degree
* Experience in controls, mechanical, fire and security industry
* Experience with a P&L
* Experience dealing with customer satisfaction (growth and problem resolution)
* Leadership skills/building a team
* Excellent communication skills
* Demonstrated ability to influence at varying levels across the organization
Additional Information
* JOB ID: HRD253830
* Category: Customer Experience
* Location: 80 Sand Island Access Road,Honolulu,Hawaii,96814,United States
* Exempt
*
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.