Senior Operations Manager
Service Manager Job 28 miles from Leominster
Job Title: Senior Manager, Biomarker Operations
Our Waltham-based client is seeking a Senior Manager, Biomarker Operations to oversee all aspects of biosample logistics for clinical trials. This is an operations-focused role, ensuring the efficient handling, ordering, and management of biomarker materials.
This role is onsite (hybrid) in Massachusetts and requires prior experience in biotech clinical operations. Local candidates only will be considered. If you're looking to play a key role in a dynamic clinical environment, we'd love to hear from you!
Key Responsibilities:
Manage the full lifecycle of clinical trial biosamples, including collection, processing, storage, and inventory.
Oversee relationships with external vendors, ensuring compliance with regulatory and quality standards.
Collaborate with cross-functional teams to standardize biosample operations across studies.
Track and report sample logistics, addressing any issues to ensure smooth trial execution.
Review study protocols, lab documents, and consent forms to ensure proper sample handling procedures.
Qualifications:
Bachelor's degree in a scientific or healthcare field (or equivalent experience).
5+ years of experience in biosample operations or clinical trial logistics.
Strong knowledge of clinical trial regulations, sample management, and vendor oversight.
Experience in biotech or pharma, with a proven ability to manage complex operations.
Excellent organizational, communication, and problem-solving skills.
Assistant Manager, Store/Kiosk Northshore Mall Store
Service Manager Job 40 miles from Leominster
Take the lead at the center of where it all happens - our retail stores. With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology. With access to the latest tech and a company that believes in you, there's so much in store for your career.
In this role, you'll partner with a store manager to oversee all aspects involved in the daily operation of a retail store. From assisting with merchandising and product launches to helping to meet and exceed sales objectives, you'll ensure that customers are provided with an extraordinary experience with our products and services. And you won't be in this alone. We offer best in class paid training that will set you up for leadership success. You'll gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.
Our most successful Assistant Store Managers have:
Excellent communication and leadership skills
Three or more years of sales and/or customer experience in telecommunications or a related industry
Prior management experience
Well-developed planning, analytical and problem-solving skills
Familiarity with wireless terminology, industry trends and AT&T mobility systems
The ability to collaborate with key stakeholders on initiatives beyond store walls.
Additional requirements include:
Strategic perspective and the ability to champion change.
Inspiring your team through high performance, collaboration, and teamwork
Utilizing professional expertise to solve problems and analyze issues.
Taking initiative and striving and creating results
Our Assistant Store Managers earn between $53,200 - $79,800 in annual salary plus $18,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time off and holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Join our team and you will be on a path to leadership, coupled with a strong salary and benefits that fit your life. Apply today. #ConnectingOurCommunities
Weekly Hours:
40
Time Type:
Regular
Location:
USA:MA:Peabody:210 Andover St:RET/RET
Salary Range:
$53,200.00 - $79,800.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Sr. Manager of Creative Operations
Service Manager Job 31 miles from Leominster
What you will be doing:
Bluebird Kids Health is seeking a Sr Manager of Creative Services to proactively partner with Marketing and other teams on intake and delivery of all creative work, lead creative talent to achieve Marketing and project goals, and oversee and enhance the creative team workflow strategy and creative development process.
Sr. Manager of Creative Services is a critical role, overseeing the way we deliver creative output to the entire organization. You will serve as the hub of the creative team, valued by both internal and external partners as the go-to resource for driving end-to-end creative projects from concept to execution. You will possess a varied tool kit to get creative work done in a fast-paced, high-growth, start-up environment. You will scale with the company's growing needs while maximizing reuse and existing resources.
Key activities you'll perform:
Proactively partner with Marketing team and executives on intake and delivery of all creative work, including project kickoffs and creative brief reviews, implementing revisions, and finalizing assets
Manage creative projects, including doling out assignments to internal and external resources, setting priorities, owning creative team status meetings and updates, handing job tracking procedures, timelines and deadlines, and troubleshooting when problems arise
Maintain and improve asset management
Own company brand standards and guidelines, driving consistency in both B2B and B2C activities
Negotiate and engage with vendors, including adding internal and freelance resources as needed
Provide feedback on drafts, edit copy, and generally ensure that creative teams deliver world-class output in any medium (video, print, web, digital advertising, physical, event, etc).
Effectively manage the creative budget
Ultimately, you will help to grow the creative production function - improving processes and infrastructure that will lend to the overall efficiency and effectiveness of Bluebird Kids's creative development process. As your function grows, you'll also have an opportunity to grow your role.
What success looks like:
Keep pace with our existing speed-to-market and overall throughput of marketing creative% without reducing quality
Streamline and continually improve our processes for delivering marketing creative and marketing programs
Manage creative projects to completion on time and on budget, by estimating time requirements, allocating resources, and anticipating potential pitfalls.
Manage freelance and a full time designer successfully, hiring and onboarding as team needs increase
What you will bring:
5+ years of creative operations/production and marketing experience
Experience working in a variety of media, especially digital assets
Fluency in Adobe Creative Suite, Figma, and Canva, particularly of file format manipulation and exporting for pre-press.
2+ years experience with online project management and communications tools such as Asana and/or Monday
Digital savvy, with comfort in a Microsoft environment (Teams, MS Office 365, etc.), and delivering on projects that end up in CMS/CRM systems such as Webflow, Unbounce, Braze, Iterable, Hubspot, etc.
Highly organized and detailed-oriented, with the ability to keep track of many projects at once
Proven ability to set priorities, unblock resources, and meet deadlines
Ability to manage projects of high complexity and meet challenges with proactive solutions
Understand and advocate for creative excellence
Excellent communication, storytelling, and interpersonal skills
Experience managing vendor relationships
A positive attitude toward cross-functional teamwork and ability to guide and influence work and teams without direct responsibility
Quickly and easily adapt to changing priorities
B2B and/or healthcare marketing experience a plus
Copywriting, content development, and/or proof-reading experience a plus
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Paid time off
Work Location: Remote, but must reside near Needham, MA, New York City, NY, Jacksonville, FL, or West Palm Beach, FL.
Personal Lines Manager
Service Manager Job 22 miles from Leominster
Director of Personal Lines
About the Opportunity:
We are seeking a strategic and experienced Director of Personal Lines to lead and grow the Personal Lines department. This role requires a driven professional with a passion for leadership, operational excellence, and delivering an outstanding client experience. You'll oversee departmental operations, mentor team members, and help foster innovation and growth within a dynamic insurance environment.
Key Responsibilities:
Department Leadership: Oversee the Personal Lines department across multiple locations, ensuring smooth operations and team cohesion.
Workflow Optimization: Develop, implement, and refine departmental procedures to improve efficiency and service delivery.
Growth Strategy: Identify cross-sell and coverage expansion opportunities, contributing to departmental and organizational growth.
Team Development: Mentor supervisors and account managers, fostering professional growth and a culture of collaboration.
Performance Monitoring: Track department performance against goals, generating reports and actionable insights for continuous improvement.
Client Experience: Ensure clients receive top-tier service through proactive support and tailored solutions.
Relationship Management: Maintain strong relationships with insurance carriers and key stakeholders.
Training & Development: Conduct regular training sessions on system tools and carrier resources to enhance team productivity.
Recruitment & Onboarding: Participate in hiring, onboarding, and training new team members to ensure cultural alignment and role readiness.
Account Management: Step in to support key accounts as needed, demonstrating hands-on leadership.
Qualifications:
Bachelor's Degree
At least 5 years of leadership experience in Personal Lines insurance
Property & Casualty License
Strong leadership, organizational, and interpersonal skills
Effective communicator at all levels of an organization
Self-motivated with a proactive approach to problem-solving
Commitment to delivering exceptional customer experiences
Compensation:
$125K+ plus commission
Why apply?
Collaborative and inclusive workplace culture
Focus on work-life balance and employee well-being
Comprehensive benefits package including health, dental, vision, and 401(k)
Generous paid time off including vacation, sick leave, and holidays
Professional development
Field Operations Manager
Service Manager Job 45 miles from Leominster
Navisun, LLC is seeking a Field Operations Manager to support the operations and maintenance of Navisun's growing portfolio of PV and BESS assets. This role requires licensure as an electrician, a minimum of OSHA 30 certification and previous experience working with various PV inverter manufacturers. The ideal candidate will be a self-motivated individual with significant industry experience looking to support process improvements throughout the Asset Management team as well as performance optimization throughout the assets.
Job Responsibilities:
Responsible for working safely, including complying with all safety policies and procedures
Seek ways to enhance safe operations
Oversee the preventative and corrective maintenance of Photovoltaic (PV) inverters, combiner boxes, solar panels and other components
Perform electrical testing using appropriate PPE and procedures
Assist with troubleshooting solar site systems and electrical issues
Prepare reports if needed to comply with deliverables in O&M contracts
Help in all areas of preventative and corrective maintenance as directed by manager with minimal supervision
Support the Asset Management team with building robust procedures for tracking operations of the assets
Attend training sessions on equipment as provided by the manufacturer and approved by manager
In the performance of your duties, use equipment and resources in accordance with instructions provided by the company
Maintains adherence to Company policies, quality, environmental health and safety policies, and good housekeeping practices
Carry out any other tasks delegated by the company
Qualifications:
Must have a strong safety mindset, excellent work ethic, good communication, and documenting skills
Must be flexible, be able to adapt to new situations, have self-control and have high integrity
Strong safety orientation and the willingness and ability to work safely in accordance with company safety policies
State issued electrical license (Required)
OSHA 30 hr. minimum (Required)
PV/Solar Maintenance: 7 years (Required)
NFPA 70E training for safe electrical work
Ability to travel to project sites
Ability to lift a minimum of 70 lbs.
Ability to read and comprehend electrical/mechanical schematics, technical manuals, procedures and regulations
Working knowledge of Medium Voltage equipment associated with Distributed Generation Assets.
Competent skills using the Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
Ability to learn and use internal software's such as GPM Horizon, Procore, and/or Acumatica.
Working knowledge of DAS systems (Also Energy, Aderis, Fractal, etc.)
Plant Manager
Service Manager Job In Leominster, MA
Who we are:
IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainability is essential to the long-term success of our business. As a packaging company that develops plastic-based solutions for our customers, it is imperative that we meet the customer needs while being mindful of our operational impacts and the need to preserve our planet. We are committed to running our business responsibly and in ways that drive environmental, social and economic value for our stakeholders, including shareholders, customers, employees and local communities. We employ over 2,500 people in 17 manufacturing facilities, 2 corporate & sales offices and 3 R&D facilities across Canada, Europe, and the United States.
Read more about our story at: *****************
The role:
We are currently recruiting for a Plant Manager to join the IPL team in Leominster, MA. The Plant Manager is responsible for the management of all operational activities at the Forsyth Plant, including compliance with Health & Safety, Environmental, and Quality Values from order reception to on-time delivery of products to customers. Responsible for the financial performance and P&L of the site while respecting the division's EBITDA objectives.
As a Plant Manager at IPL you will:
Accountable for the operational strategy, safe operations, operating performance, financial performance, capital deployment, growth initiatives, and day-to-day leadership of the plant
Implement the operations strategy, the organization structure and processes in the plant.
Plan, direct, coordinate, and oversee operations activities, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the plant.
Responsible for the financial performance and P&L of the site, in line with operational, financial, legal and regulatory requirements. Responsible for financial budgeting and forecasting at the plant.
Responsible for the leadership and management of employees and cultivate an inclusive environment where people are fully valued, supported and challenged to grow in a safe working environment
Guiding, directing, coaching and evaluating the work of the plant management team across operations, production, quality, health and safety, finance, S&OP and HR. Identifying leaders within the team and setting them on a path for management.
Drive a sustainable health and safety culture across the plant and implement division and group wide programs and initiatives in the plant.
Design and deliver the operational efficiency plan for the maintenance and replacement of tools in the plant.
Drive operational excellence and efficiencies throughout the plant, ensuring KPIs benchmarks and targets are established and managed.
Lead all continuous improvement initiatives (5S, Kaizen, Productivity.)
Lead on all plant capital development projects, ensuring thorough proposals, cost effective procurement and project success operationally and commercially.
Work closely to the Supply chain function to support the implementation of the sales and operations planning processes (S&OP) for the plant.
Ensure price costings systems are developed for the sales team to ensure accuracy of pricing in the market.
Responsible for warehouse management.
Provide regular, consistent, and transparent communication to all colleagues in the plant. the regional leadership team and as required ELT members about business activities, potential threats, opportunities, and recommended actions.
Contribute to the development of short to mid-term plans for optimizing the organization, function, or sub-function and the talent required to execute strategies in job area.
Complete regular performance reviews, manage attendance, disciplinary issues and procedures as appropriate
Be a member of the labor relations committee
Role model our Values
What you will bring to the role:
Extensive operational and people management experience in running a plastics manufacturing business.
Bachelor's degree in engineering or equivalent training/experience
Extensive operational experience - able to understand operational processes, customer requirements and technical attributes of the product range.
Strong experience in plant P&L management with clear ability to forecast, manage budgets and costs.
Able to successfully lead and implement change, structure, and process and take a common-sense approach to encouraging continual cultural, technological, and operational transformation.
Knowledge/experience of how business is conducted on a global scale. Able to work effectively with senior leadership.
An inspiring leader who can attract and retain the key talent for the plant. Experience leading, coaching, building teams and mentoring highly skilled and experienced direct reports.
Comfortable working both at a tactical level (in the first instance) and at a strategic level, with a demonstrated ability to be hands on and remain close to sales and operations.
ERP experience (IFS advantageous but not essential).
Knowledge of lean techniques, SIX SIGMA may be advantageous.
Ability to travel as needed
If you have the above experience and are looking for a role where you can make a real difference, apply today to find out more!
Senior Manager, FP&A - R&D
Service Manager Job 35 miles from Leominster
Job Title: Senior Manager FP&A, R&D
Hybrid schedule - 3 days/week in the office
Required:
Clinical trial stage biotech/pharma experience as a finance business partner to R&D
Description
The Senior Manager FP&A serves as a key finance partner to pre-clinical and clinical operations and other R&D teams, providing strategic financial support, analysis, and insights to drive decision-making and optimize clinical program efficiency. This role combines the financial expertise with a deep understanding of clinical trial dynamics to ensure alignment between financial goals and business strategies.
Experience
Bachelor's degree in finance, Accounting, or related field; MBA is preferred.
5+ years of relevant work experience showing progressive advancement.
Experience supporting clinical operations or R&D is a must.
Responsibilities
Financial Planning and Budgeting
Collaborate with pre-clinical and clinical operations, R&D and other stakeholders to develop and manage clinical trial budgets.
Partner with cross-functional teams to ensure accurate forecasting of clinical program expenses, including CROs, investigator sites, and other third-party vendors.
Contribute to the annual budgeting process and long-range planning by providing clinical program costs projections.
Variance Analysis and Reporting
Monitor clinical trial spending against budget and provide variance analysis with clear explanations of deviations.
Deliver actionable insights through financial dashboards, presentations, KPI tracking and ad-hoc reports.
Support monthly, quarterly, and year-end financial close processes by generating monthly accrual schedules and adjusting forecasts.
Business Partnering and Decision Support
Serve as a trusted financial advisor to clinical operations leadership, providing financial insights to guide operational decision-making.
Assist in scenario planning for clinical trial design changes, program delays or unplanned expenses.
Evaluate clinical trial cost drivers and recommend strategies to improve financial efficiency.
Vendor and Contract Oversight
Collaborate with clinical teams to assess the financial implications of vendor contracts and change orders. Coordinate monthly finance calls with CRO's and key vendors.
Approve, track, and manage vendor commitments, purchase orders, and invoices to ensure proper financial control.
Process Improvement
Identify opportunities to enhance forecasting accuracy, budgeting tools, and reporting processes.
Drive implementation of best practices in clinical program financial management.
Key Skills
Strong knowledge of clinical trial processes, CRO contracts, and R&D operations.
Ability to analyze complex data sets, distill insights, and make recommendations.
Advanced proficiency in financial modeling, forecasting and variance analysis.
Excellent written and verbal communication skills, with the ability to present financial concepts to non-financial stakeholders.
Proven track record to partner effectively with cross-functional teams in a dynamic environment.
Expertise in financial planning tools (Adaptive Insights) and ERP systems and accounting principles particularly clinical trial accruals.
Advanced excel skills, modeling capabilities and scenario planning.
Self-starter with ability to operate independently, drive processes, identify and implement process improvements, establish and adjust priorities to achieve objectives and operate with speed and agility.
Personal Lines Manager (High Net Worth)
Service Manager Job 31 miles from Leominster
Personal Lines Manager
Our client is a well-established agency, and they are seeking a VIP (High-Net-Worth) Personal Lines Manager to join their established Needham, MA office.
You will be responsible for servicing the needs of high net worth clients throughout New England. You will have previous experience with the accompanying markets and handle client visits.
In addition, you will be managing a small team while providing mentorship and technical expertise.
RESPONSIBILITIES:
- Respond promptly to client service requests while also handling incoming mail from insurers
- Deliver superior customer service while also adhering to high professional standards
- Comprehensive review of renewals in support of high net worth book of business
- Assist in producing proposals for new business and renewal opportunities
- Develop and maintain industry relationships.
You should have at least 5 years experience in personal lines insurance experience (general markets exposure is a plus!) and have the ability to handle operational duties as they come in as well.
This is a hybrid position and you will be required to be in-office 2-3 days as week.
General Merchandise Manager
Service Manager Job 25 miles from Leominster
Potpourri Group Inc., referred to as "PGI", was founded in 1963, publishing a single consumer catalog title. New brands were added through internal development and acquisitions so that today PGI has grown to be one of the most successful multi-brand direct-to-consumer merchants in America, serving millions of customers a year.
At PGI, we look for unique talent and skills, and above all else, passion. Our employees are enthusiastic team members who love what they do, and come to work every day ready to jump in and roll up their sleeves. Employees here take initiative, take pride in their work and accomplishments, and are trusted to work independently while being team players known for sharing ideas, support, and resources.
PGI is a collaborative team-oriented environment with an entrepreneurial spirit. Team members are encouraged to think outside of the box, be creative, and push the envelope. Ideas are welcomed and generated through brainstorming, informal meetings, and even hallway and coffee room conversations. The workload is significant, deadlines run tight, critical projects are always on the table, but everyone pulls together to “get it done” because they care. People are more than just co-workers at PGI and it's more than just another job here. It's a calling, it's a community, and it's a career.
Position Overview:
Potpourri Group is seeking a General Merchandise Manager, a key position at our corporate office in North Billerica, Massachusetts. In this position the GMM will be responsible for developing the strategic direction for all apparel sold by PGI, including and focusing on the five apparel catalog brands in our current portfolio. Responsible for leading, developing and mentoring a high performing team of Buyers in product sourcing, development, analysis of product performance, merchandising, and negotiation skills in order to meet corporate goals and initiatives as well as responsibility for the Apparel Product Development and Technical Fit group supporting them.
Essential Responsibilities:
Full responsibility for sales, profitability and continued growth of all managed catalog brands.
Leads and mentors a team of professional Buyers and establishes succession plans with the Buying Teams. Ensures that the Buying Teams successfully manages, develops and mentors their staff in order to meet the goals of the succession plans.
Develop strategy effectively with senior management identifying needs and resources for each catalog brand in order to successfully meet established goals.
Collaborate with the SVP of Merchandising to ensure successful execution of business goals and objectives.
Provides domestic and foreign product sourcing information to Buyers. Utilizes industry connections to create unique, cost-effective, and exclusive product assortment.
Lends expertise in product development and knowledge of sources to create PGI exclusives, and applies the technical knowledge gained in the industry to develop products with the Buying team.
Directs Buyers to assure successful completion of all merchandise processes in preparation for catalog mailings.
Applies analytical expertise to review results and gives input to Buying Team to adjust plans as needed.
Manage Apparel Product Development and Technical Fit function to ensure timely and effective support of Buying Teams.
Participates in all creative functions, planning, merchandise turnover and final review meetings with senior management, Buying and Product Development Team.
Partner with Marketing, eCommerce and Web team to establish Best in class presentations.
Required to attend all major and applicable trade shows, domestic and foreign, with or without accompanying Buyers.
Required to make periodic trips to foreign markets, with or without Buyers and or Director of Product Development, to visit with PGI sources, for product development and research new sources.
Qualification Requirements:
Prior senior level experience leading in a multi-channel, direct-marketing consumer merchandise retailer. Minimum of 8-10 year's related experience in Merchandising.
Progressive experience in Merchandising including prior experience as a Senior Buyer/Merchant.
Demonstrated prior experience effectively and successfully leading and developing senior level merchandising teams in direct marketing or related retail environment.
Strong and effective negotiation skills are required from product development to product fulfillment.
In depth knowledge of major domestic and foreign sources.
Computer literacy including strong technical skills in spreadsheet software (MS Excel). Prior catalog software experience a plus.
Bachelor's degree in Merchandising, Business or related field, or equivalent combination of education and work experience.
Benefits/Perks!
Full benefits package including Medical, Dental, Vision and 401k with Company Match
Paid Vacation Time, Sick Time, and Holiday Pay
Company-paid Life Insurance and Disability Insurance
Employee Discounts, Hays Perks Program, Employee Assistance Program and Good RX
Please contact Susan Horrigan, Senior HR Corporate Recruiter at **************, or you may apply directly through our corporate website: ***********************
Potpourri Group Inc. is an Equal Opportunity Employer
Investment Operations Manager
Service Manager Job 40 miles from Leominster
Overview: The Investment Operations team manages trade processing and position maintenance for direct public market activities. This includes supervising the fund administrator's trade and payment processing and ensuring daily trade activities are confirmed, settled, reconciled, and analyzed. The team also handles cash flow funding and reconciliation for external funds and private investments.
**You must have a background in Investment Operations to be considered for this role**
Key Responsibilities:
Oversee investment operations for public market instruments (equities, bonds, derivatives, etc.).
Lead and mentor a small team.
Supervise back and middle office functions, including daily pricing and reconciliations.
Manage public stock distribution reviews from private equity/venture capital funds.
Evaluate and improve operational processes and controls.
Maintain relationships with fund administrators, custodians, and brokers.
Liaise with trading and investment teams regarding public market activities.
Develop functionality for new markets or asset classes.
Qualifications:
Bachelor's degree in Finance, Accounting, or related field preferred.
5-10 years of investment operations experience.
Knowledge of various asset classes and investment operations.
Familiarity with cash payments and investment accounting software.
Strong analytical, critical thinking, and leadership skills.
High attention to detail and integrity.
Proficient in technology, including advanced Excel skills; experience with Power BI is a plus.
Experience with investment management systems is advantageous.
Additional Details:
Hybrid work model: in-office Tuesday to Thursday, remote on other days.
Operations Manager
Service Manager Job 45 miles from Leominster
The Operations Manager effectively administers the day-to-day operations of The Resolution Center. The Operations Manager works to ensure that the organization is running smoothly with space, technology, financial management, processes, and procedures in place to enable effective service delivery.
The Operations Manager is a full-time staff member with a starting salary of $53,000-$58,000 per year, who is responsible for leadership of organizational development, administrative, and finance workstreams. The person in this role reports to the Executive Director and works closely with peers, potentially future direct reports, and mentors from a variety of professional backgrounds, including the Board of Directors, Manager of Mediation Services, Mediation Case Manager, Program Coordinator, AmeriCorps Member, volunteers, partner organizations, and clients.
To apply, please submit a resume along with a brief cover letter that describes your interest in and qualifications for the role by email to *************************************, with the subject line “Operations Manager - [last name]”. We expect to invite a small number of applicants for initial interviews by phone/Zoom on a rolling basis in March/April 2025.
Responsibilities
Responsibilities of the Operations Manager include, but are not limited to:
Program Support (approx. 10-20% of role or 4+ hours a week, varies based on program calendar)
Field inquiries from community members to refer to relevant team members
Oversee compliance with Massachusetts SJC Uniform Rules on Dispute Resolution with particular focus on ethical attention to the mediation principals
Contribute to effective mediation program management, including Family Mediation, Court and Community Mediation, Parent Mediation Program, Housing Mediation Program, Re-Entry Mediation Program, primarily through process management, scheduling, and data management
Contribute to effective training programs, including Basic Mediation Training, workshops, and events, with a focus on program logistics, invoicing
Volunteer and Public Communications (approx. 20-30% of role or 4+ hours a week)
Oversee administrative components of recruitment, support, and engagement of volunteer panel; maintain accurate volunteer database (Customer Relationship Management software) and communications tools.
Develop, implement, and oversee communications and marketing strategies, including event logistics for outreach events, newsletters, and contribute to social media content
Finance & Operations (approx. 30-40% of role or 10-12 hours a week, varies based on grant proposal & reporting and budget planning calendars)
Partner with the Treasurer and Executive Director to manage all finances including annual budget development, internal and external reporting, accounting systems, and payroll
Manage contracts with vendors, consultants, and professional services (book-keeping, insurance, audit/financial review)
Manage contracts and invoicing of clients for fee-for-service mediation and training
Spearhead grant writing by determining opportunities for major impact; monitor grant-funded work to ensure compliance; develop and implement individual donor fundraising (donor cultivation, fundraising events, peer-to-peer fundraising) and donor Customer Relationship Management system
Office & Technology Management (10-25% of role)
Oversee operations including record-keeping, project management tools and procedures, case management tools and procedures, templates and file management (hard copy / digital)
Manage technology needs of the organization (software, hardware, maintenance, use policies), including state-mandated case management database administration
Manage office space (supplies, equipment, hybrid work capacity) and tools and policies to ensure accessible and inclusive service delivery
Desired Skills and Experience
We welcome applicants with diverse identities and experiences. Research has shown differences in how people interpret job postings - for example, a study found that men applied for jobs if they meet 60% of the qualifications, while women only applied if they met 100% of the qualifications listed. If you have or are working on some of these skills, and have experience that would add value to our work and community, please apply to start the conversation:
Highly organized, able to independently keep track of multiple workstreams, meet strict deadlines, and coordinate processes within a team
Excellent verbal and written communication skills
Sensitivity to cultural and socioeconomic diversity and the needs of individuals with low incomes; Ability to engage in cross-cultural communication effectively
Commitment to and 2 + years of experience in fundraising and grant writing/grant management
Deep understanding of and 2 + years of experience in budget development and management
Strong competency with standard office technology (including Word, Excel, PowerPoint, Zoom, Teams, SharePoint), and ability to support others in utilizing technology tools to achieve program goals, troubleshoot problems, and develop new systems as needed.
Past experience with or comfort using a CRM (such as Salesforce, Bloomerang, Constant Contact, NationBuilder, HubSpot, Salsa, etc.); understanding of the value of critical data collection
Interest in and willingness to participate in continuous professional development to expand skills while in the role, and interest/capacity to lead a variety of training/workshop options
Hours and Compensation
This is a full-time, salaried position starting at $53,000-$58,000 per year depending on experience and increasing by cost of living, merit increases, and/or bonuses with tenure and success in the role. We offer a Qualified Small Employer Health Reimbursement Arrangement (QSEHRA) to support employees' healthcare costs up to $300 per month. We provide a 401(k) retirement plan with an employer match (typically 2-3% per year). We offer three paid vacation weeks per year (increases to 4 weeks after 2 years of employment) along with paid sick leave and a flexible work environment.
The Resolution Center operates on a flexible 40-hour work week with business hours between 9am and 5pm, Monday-Friday. Staff are expected to establish a work schedule with their supervisor that provides consistent coverage of those core business hours among the staff team, with flexibility for staff to provide services outside of core business hours to meet community needs (for example, trainings that occur on weekends, mediations that occur in the evening), and flexibility for staff to work on a schedule that is healthiest and most productive for them as they manage their personal responsibilities and priorities outside of work as well.
Location and Working Conditions
This is a hybrid position, primarily consisting of computer and phone-based program administration/office work (which can be performed fully in The Resolution Center office or a combination of in-office and remotely), as well as in-person and online trainings, events, and meetings that may include speaking in front of a group, sitting or standing for periods of time, and transporting or arranging for transport/set up of basic event supplies and materials. The Resolution Center office is located in the Cummings Center in Beverly, MA. We can accommodate the hybrid arrangement that best suits the person hired into this role, though we expect the person in this role will work at least 2-3 days per week in the office on average to facilitate teamwork and to be the lead staff member on physical office management.
To Apply
Please submit a resume along with a brief cover letter that describes your interest in and qualifications for the role by email to *************************************, with the subject line “Operations Manager - [last name]”. We expect to invite a small number of applicants for initial interviews by phone/Zoom on a rolling basis in March/April 2025.
About The Resolution Center
Formerly called the North Shore Community Mediation Center, we were established in 1994 as a non-profit organization providing conflict resolution skills and services to people across Essex County, MA. Our mission is to educate and empower people to transform conflicts into opportunities for mutual understanding, social change, communication, and personal growth.
We are a staff of 6 people with a large network of volunteers and partners. Together, we provide direct service in community, family, and court-referred conflicts; mediation training to residents, schools, organizations, professional associations, businesses and municipalities; and customized conflict resolution and restorative practice workshops and facilitations.
As mediators we encourage respectful engagement for diverse perspectives to be heard and offer a place where people can have constructive conversations. The ideas of access, empowerment, equity, quality, creativity, and service are what define us as community peace-makers. We strive to create an inclusive workplace that brings together a diverse group of staff and volunteers who represent the range of experiences and identities that make up our community.
To learn more about our work, please visit ************************************ and explore our mediation and training services, history, leadership, and recent activities.
General Manager Manufacturing
Service Manager Job 30 miles from Leominster
Whether they are research professors developing new and exciting engineered materials for tomorrow's applications or Fortune 500 companies developing the latest devices, our customers have something in common: they need to do something exciting and new. When their requirements are unique and typical run-of-the-mill deposition equipment won't cut it, they turn to PVD Products for unique and creative solutions. We can take on these tough challenges because equipment design and manufacturing are at the core of our DNA.
If the opportunity to work in this small, fast-paced environment surrounded by passionate, talented people appeals to you, and you have the drive to contribute to our future success, then come join us!
Duties:
· Responsible for all operations at the facility to ship tools on schedule and within budget.
· Oversee day-to-day operations of the engineers, assembly, as well as purchasing and finance departments.
· Keep track of the costs of each job with the Controller and alert CEO of any serious cost overruns and/or shipment delays.
· Interact with CTO and customers to help define and cost tools and review quotes and spreadsheets prior quote submission.
· Run weekly production meetings.
· Run Kick-off meetings for new orders with CTO and appropriate engineers.
· Attend design reviews of tools as they become developed.
· Attend weekly finance meetings with the Controller, CTO, and CEO and discuss cash flow strategies.
· Provide technical assistance to customers and to the parent company.
· Work with parent company to help write proposals.
Requirements:
· Desire and ability to lead and engage productively with a collaborative team of about 15 people.
· 10 years' experience as project manager or general manager.
· 5+ years' experience in thin film capital equipment manufacturing environment a plus
· 5+ years' experience with standard physical vapor deposition processes a plus
· Experience with standard accounting practices
· Proven management skills in a high stress environment.
· Strong computer and presentation skills (MS Project, EXCEL, PPT, MRP Software, etc.)
· MBA, MS, and/or Ph.D., in related fields (Engineering, Physics, Materials Science)
Travel: 5-10% within the US and International
Senior Manager Clinical Outsourcing
Service Manager Job 31 miles from Leominster
A pharmaceutical company in Massachusetts is looking to add a new Senior Manager, Clinical Outsourcing to join their growing team on a Remote and contract basis.
Responsibilities:
Vendor negotiations and contract management
Budget and financial oversight
Cross-functional collaboration
Vendor relationship and performance management
Risk mitigation and compliance
Reporting and metrics
Qualifications:
6+ years of Clinical Research experience in the Biotech / Pharma industry
Bachelor's Degree
Experience with Clinical Outsourcing and Business Operations
Strong knowledge of the clinical vendor landscape
Experience in Budget Evaluation, SOW Negotiation, and Strategic Relationship building
Comprehensive understanding of the Drug Development process, Budgeting, Accruals, and Forecasting
Excellent communication, interpersonal, and presentation skills for engaging with internal and external stakeholders
Problem-solving mindset with a forward-thinking, ethical approach
Desired Skills:
Master's Degree and/or Juris Doctorate
Store Manager
Service Manager Job 40 miles from Leominster
Store Manager-Boston
Position Overview: We are looking for an experienced and dynamic Store Manager to lead the operations of our innovative Heytea store. As the store's leader, you will be responsible for overseeing daily operations, developing team members, and driving excellent customer experiences. Your role will include setting high standards for operational performance, aligning with company goals, and supporting growth initiatives. This is an exciting opportunity to contribute to the success and expansion of the Heytea brand in the U.S. market.
Key Responsibilities:
Store Operations Management: Oversee daily operations to ensure smooth functioning, adherence to company policies, and consistent high-quality service.
Team Leadership and Development: Recruit, train, and mentor a team of employees, fostering a positive work culture and motivating team members to achieve performance goals.
Customer Experience: Ensure exceptional customer service by resolving customer issues efficiently and maintaining a customer-first atmosphere.
Inventory and Stock Management: Manage inventory levels, coordinate orders with suppliers, and monitor stock to maintain availability while minimizing waste.
Financial Performance and Analysis: Monitor store performance, analyze sales data, and identify trends to drive growth and improve profitability.
Strategic Marketing and Promotions: Collaborate with the marketing team to execute store-specific promotions and events that drive traffic and engagement.
Health and Safety Compliance: Ensure compliance with health, safety, and food handling regulations, maintaining a safe and clean environment for employees and customers.
Qualifications:
Bilingual proficiency in English and Chinese is preferred.
Minimum of 3+ years of experience in food service, retail or hospitality management.
Strong leadership and team management skills, particularly in high-traffic, fast-paced environments.
Excellent problem-solving abilities and a strong attention to detail.
Outstanding communication and interpersonal skills.
Proficiency in inventory control, sales analytics, and financial reporting.
Benefits:
Comprehensive health insurance package.
401(k) retirement plan with company match.
Opportunities for career growth through advanced training programs.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
401(k)
401(k) matching
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Experience:
Customer service: 3 years at least (Required)
Language:
English (Required)
Chinese (Required)
Work Location: In person
Store Manager
Service Manager Job 40 miles from Leominster
Store Manager - Boston, MA
About Us
Marine Layer was founded in San Francisco, CA and now has over 50 stores across the USA. We want our stores to feel like an extension of our laidback, Ca lifestyle- comfortable, welcoming and cool. We want our store teams to feel like old friends- chill, funny, and always ready for a good time.
Company Mission
We believe that every day should be easy, so we make stuff you love to wear as much as your old favorite shirt. By building a successful and responsible business, we aim to take care of our employees, our community, and our planet.
Job Description
We're looking for a passionate leader to take on our local Marine Layer store. As the leader on the ground, you will be responsible for managing the business within your four walls. With the support of your Area + District Mangers, you will execute sales strategy, ensure the team is fully staffed and scheduled with top notch talent, check all the boxes on operations and visuals, and be the representative of the ML brand in your local market.
As a growing Company, we are often implementing new process and launching new initiatives- we are looking for someone excited to partner with HQ + leadership on these changes, as well as being the liaison to your team for these important updates.
Scope
In addition to finding someone who relates to our 7-day weekend vibes, we are looking for an Store Manager who has experience in the following areas:
Customer + Brand Experience: We want people to walk out of our stores excited about our brand. You want to inspire the team to deliver a customer experience that is genuine and exceeds expectations. Win win.
People Development: Engage with your employees individually and the team as a whole. Offer consistent and timely feedback to encourage professional growth and maintain a positive working environment.
Leadership: We want someone who is passionate about keeping a team happy, engaged and challenged. You're excited to recruit, hire and promote people who are talented and want to make our brand a success.
Visual Merchandising: From monthly floorsets to daily product replenishment, our product needs to look good and sell well in our stores. It just doesn't sell itself by sitting on a shelf...which would be cool but let's be real. It's important for you to have a keen eye for merchandising and visual standards.
Operations: As a Fleet, we strive for operational excellence. This means executing key tasks such as scheduling, payroll, and delegating day to day projects like fulfillment + zoning. Keeping your store operating smoothly helps your team have a top notch experience.
Qualifications
An Authentic Brand Advocate.
We're hoping you've heard of us and already love us- at the very least, we want to know you can relate to our CA-based laidback lifestyle. This is key- there's no substitute for a genuine connection.
Success in a Retail Leadership Role.
The size of your previous company and store are not the important thing. If you have great leadership skills and a positive attitude, you can succeed here.
Commitment to the Mission + Values
We all work hard, but manage to have a lot of fun along the way. As a leader on the team, we need you to spread the positive vibes around and set a solid example of not taking yourself too seriously.
Perks
Competitive pay and bonus
Clothing allowance and generous discount
Paid time off
Health, Vision and Dental Insurance available
401k with Employer Matching
Flexible Spending Accounts
Disability + Life Insurance
Parental Leave
TO APPLY
Please have a look at our website and shoot ******************** your resume and a thoughtful email about why you'd be a great match for Marine Layer. Cover letters are for the birds…
Marine Layer is proud to be an equal opportunity employer that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities.
Store Manager
Service Manager Job 40 miles from Leominster
Direct Hire - Full Time
Salary Range: $65,000-$75,000 plus 3-5% annual bonus target
Must Have:
5+ years of experience in retail or food service.
Responsible for managing a diverse team.
Familiarity with POS systems.
Available to work some weekends and evenings.
Job Description:
We are looking for a manager to run the store in Cambridge, MA this fall. We are looking for an experienced Manager to lead this location. Your responsibilities would include: Manage daily operations for both front and back of the store.
Recruit, train, and lead new team members.
Create a positive work environment that encourages growth and high performance.
Ensure excellent customer service.
Achieve financial and operational goals.
Maintain standards in product ordering, inventory, store cleanliness, and team management.
Understand and represent the brand.
Communicate effectively within the organization.
Store Manager
Service Manager Job 35 miles from Leominster
THE TEAM
The mission of the Store Management Department is to lead our specialized teams to sell clothes and deliver world-class experiences
THE OPPORTUNITY
Aritzia is growing and our Store Management Department is growing with it. This is a unique opportunity to be part of the team responsible for flawlessly delivering on Sales, Floor, Business, and People Management to exceed daily business goals, while leading, educating, and developing a high performing and engaged store roster. And, with people at the heart of everything you do, you will support our high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself.
THE ROLE
As the Boutique Manager, you will lead the team to:
To lead the team to sell clothes, deliver world-class experiences, and build loyal client relationships.
To create an optimal balance of sales and service by having the right people, in the right place at the right time.
To seamlessly own or escalate the invisible details across People, Clients, Product, Space, Risk and Operations that enable an exceptional shopping experience
To manage the day-to-day performance of the retail team in support of the business objectives, enabling progressive career development and an incredible employee experience
Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience.
THE QUALIFICATIONS
The Boutique Manager has:
A commitment to learn, apply, champion, and enrich Aritzia's Business and People Leadership principles
The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
The skills and/or education that are an asset to perform in the role and the commitment to continuously learn and develop oneself and inspire growth in others
A dedication to quality and investing in results that add value to the business at all times
A deep understanding and commitment for the industry in which we operate
A great sense of style, representing Aritzia's brand, aesthetic and style fundamentals while setting trends and influencing culture
THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
Aspirational Workspace - Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It's all part of the Everyday Luxury experience you - and our clients - deserve.
Product Discount - Maybe you've heard of our famous product discount? You have now.
Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.
Store Manager
Service Manager Job 40 miles from Leominster
We are seeking a dynamic, results-driven Store Manager who is passionate about delivering exceptional service while upholding the mission, vision, and values of Dunkin'. As the Store Manager, you will be responsible for overseeing the day-to-day operations of your Dunkin' store, ensuring that all processes run smoothly, from customer service to staff performance. Your role will be integral in cultivating a positive, energetic environment that fosters customer loyalty and enhances the Dunkin' brand experience.
We are looking for a leader who can think strategically, creatively address business challenges, and execute marketing initiatives to achieve growth. This is an exciting opportunity to make an impact by driving business performance and building lasting relationships with customers and employees alike.
Key Responsibilities:
Excellence in Retail Operations: Ensure smooth day-to-day operations, maintaining high standards of service, product quality, and store cleanliness.
Customer Loyalty & Engagement: Foster a positive and welcoming atmosphere, inspiring customer loyalty while promoting the Dunkin' brand.
Team Leadership & Development: Lead, motivate, and engage a high-performing team, ensuring alignment with Dunkin's values and business objectives.
Achieve Short-Term Business Goals: Oversee the implementation of daily goals and initiatives to ensure efficiency and excellence in service delivery.
Drive Store Traffic & Growth: Create strategies to attract new customers, increase foot traffic, and boost sales.
Financial Management & ROI: Monitor store performance, optimize resources, and implement strategies to maintain profitability and ensure financial compliance.
Qualifications:
Leadership & Engagement: Strong leadership skills with the ability to inspire and engage a team.
Experience: Minimum 2 years of store management experience in a fast-paced, customer-focused environment.
Education: Associate's degree or equivalent experience.
Customer-Centric & Team-Oriented: A passion for providing exceptional customer service and developing high-performing teams.
Revenue-Driven: Strong business acumen with a focus on achieving financial targets and driving growth.
Store Manager, Wrentham MA
Service Manager Job 39 miles from Leominster
STORE MANAGER
WHO YOU ARE:
Our leaders at Jimmy Choo are stylish, sophisticated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive your business by being a solution-oriented leader! As a Store Manager, you will develop an elevated team that is focused on maintaining exceptional levels of customer service.
WHAT YOU'LL DO:
Develop, maintain and expand customer base by capitalizing on high-profile clientele and sales
Implement and manage the boutique's client outreach program in order to drive financial performance and exceed KPI targets
Maintain awareness of market trends by monitoring local competitors and developments within the industry
Motivate team to drive results through goal setting, accountability and celebrating successes
Effectively manage all HR functions to support the boutique's staff
Deliver operational excellence in all store processes
Develop and execute strategic business plan while driving incremental sales by utilizing cross functional partners, CRM and marketing opportunities
YOU'LL NEED TO HAVE:
2+ years of Store Manager experience at a high-end retailer
WE'D LOVE TO SEE:
An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic
Well connected with a strong ability to engage; a true brand ambassador
Elevated customer service skills; Passion for sales, footwear and accessories
Strong in performance management and team development
Exceptional verbal and written communication skills
THE BENEFITS
Product allowance
Cross brand discount
Competitive paid time off
Internal mobility across Versace, Jimmy Choo and Michael Kors
Exclusive Employee Sales
Paid Parental Leave
401k Match
Bonus Potential
At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
Retail Manager
Service Manager Job 40 miles from Leominster
State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men's suiting and shirting.
Who You Are:
You possess an entrepreneurial spirit and business-ownership mentality. You view the store as your own business and continuously innovate to achieve great results.
You thrive in a high-energy, fast-paced, customer-focused environment
You have excellent interpersonal and communication skills with the desire to motivate, mentor, and influence others in your store and across the company.
You are ambitious, competitive, and passionate about selling, growing your team, and providing exceptional guest experiences.
You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader.
You have a ‘no task is too small' attitude and you will be responsible for everything from handling VIP customers to cleaning the bathrooms.
You enjoy having fun and laughing often all while maintaining a competitive, hard-working environment.
What You Will Do:
Utilize critical thinking skills to strategically plan day-to-day operations, prioritize and adapt to the needs of the business, and deliver timely feedback.
Create an outstanding guest experience and oversee all aspects of the store including products, operations, and people.
Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture.
Speak authentically about our product, community, and culture and communicate honestly and with kindness to create the space for others to do the same.
Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request.
We bring new full time hires on with a standard title of "Sales Lead". Even though the initial title might seem a bit generic, we fully appreciate experience and expertise and are glad to compensate appropriately.
If a new hire proves to be a great fit, we are diligent about starting an open conversation with them early on about their trajectory and mapping out a professional development path.
Job Benefits:
Compensation: $18.00-$25.00(based on experience)
Comprehensive health insurance package with an employer contribution
401K available after 1 year of employment
Employee Discount
Opportunity to be a critical member at a people-centric, fast-growing company
IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.