Service Manager Jobs in Duluth, MN

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  • Customer Service Manager

    Marvin 4.4company rating

    Service Manager Job In Duluth, MN

    Are you a skilled leader with a passion for customer service and team development? Marvin is seeking a Pre-Sales Service Manager to lead our customer support team, ensuring we deliver outstanding service and solutions to our customers. In this role, you'll provide coaching, set performance goals, and drive continuous improvement to enhance the customer experience. This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Highlights of your role: L ead and manage a team of customer support representatives, providing coaching and professional development. Establish performance goals and metrics to track team success and improve service quality. Monitor customer complaints and inquiries, recommending product or service enhancements to improve satisfaction. Handle complex or high-priority customer inquiries directly. Ensure the team follows established processes while identifying opportunities for efficiency improvements. Oversee departmental budgeting, strategic planning, and policy administration. Make personnel decisions and lead the team with a focus on growth and operational excellence. Compensation: $81,000 - $95,000 You're a good fit if you have (or if you can): Excellent problem-solving and decision-making abilities. Effective oral and written communication skills. The ability to influence and collaborate across teams. A customer-focused mindset with strong interpersonal skills. Also want to make sure you have: Bachelor's Degree preferred 6+ years of experience in the industry or related field. Strong team leadership and coaching skills. Ability to work on-site in Warroad, MN Join Marvin and play a key role in delivering exceptional customer service while leading a high-performing team! We invite you to See Yourself at Marvin: From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands. Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include: $300 annual wellbeing account to spend on whatever makes you happy + healthy Better Living Day! (a paid day off to go have some fun) Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success Giving at Marvin - join coordinated volunteer opportunities Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship When you belong to the Marvin team, it's all part of the package. Apply today! Marvin is an Equal Opportunity Employer: This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.
    $81k-95k yearly 2d ago
  • Area Manager

    Marsden Services 3.9company rating

    Service Manager Job In Duluth, MN

    Marsden provides janitorial, security, building maintenance and specialty property services solutions throughout the United States. Marsden's combined national support and local operations provides our clients and employees with the strength and stability of a large corporation with the individualized care of a small business. Our hiring philosophy is rooted in the idea that hiring local builds business an economy and brings in the best employees. We believe in our employees. We invest in our employees. A career at Marsden means a career with a company that will support your growth. Job Summary Under the direction of the Operations Manager, the Area Manager is responsible for the daily maintenance of multiple sites in a defined geographical area. Supervises and coordinates activities of associates including cleaning, safety, and maintenance of the contracted scope of work in accounts under their book of business. Key Responsibilities • Train and develop all associates in all job positions within the assigned area to ensure all associates are following consistent cleaning procedures • Conduct safety training and completes safety audits • Responsible for all aspects of customer engagement and satisfaction • Identifies and mentors associates to develop the next generation of leaders • Assign tasks to associates and inspects completed work to ensure Marsden standards are met and exceeded • Handles associates concerns and partners with their Operations Manager and HR when necessary • Investigates customer complaints, conducts customer complaint follow-up calls, documents findings, and communicates recommended action plan to Operations Manager and team • Assists in the start-up of new accounts and provides information to management • Responsible for checking timekeeping system to verify employees are / have been at job sites • Conducts building inspections to maintain a quality level that meets the customer's and the company's standards • Follows and enforces all company policies • Orders supplies and equipment • Responsible for budget of defined accounts • Manages hourly labor within budget, reviews and manages all overtime • Assures expenses are ramped up or down as appropriate with expected revenue Schedule • Hours vary and typically occur inside of normal business hours (7am-5pm) with daytime and some evening hours, occasional weekends due to certain customer accounts. Travel between accounts is required daily as well as travel to other markets as requested. Skills and Qualifications • Leadership skills- Exhibits confidence in self and others, Inspires and motivates others to perform well, Effectively influences actions and opinions of others, Accepts feedback from others, Gives appropriate recognition to others • Problem solving skills- Identifies and resolves problems in a timely manner, Gathers and analyzes information skillfully, Develops alternative solutions • Good written and verbal communication • Technical knowledge of the building maintenance industry is helpful, but not required • Ability to complete company training programs as required: Train the Trainer, SOPs, Coaching, Documentation of Progressive Discipline, Supply Ordering, Inspections, Safety Audits, EHub and Concur • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Education and Experience Required • High school diploma or GED is preferred • 2 to 4 years of experience in commercial cleaning, facilities maintenance, or any other related service-based industry • 2 to 4 years of experience in a supervisory role overseeing frontline employees Business Conduct • Commitment to behave in compliance with the company's values and Code of Conduct • Builds a culture of work safety and leads by example with one's own safe behavior • Treats co-workers with respect and approaches conflict with positive intent and professionalism • Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made • Ensures one's own compliance with the company's published Operations Standards EEO Statement Marsden is an Equal Opportunity Employer. Marsden does not discriminate against any employee or applicant for employment due to race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and peripheral vision. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals and outside. Note: The scope of the job requires possible exposure to nuisance dust and use of chemicals for every aspect of general cleaning including restrooms. General Cleaning Chemicals may be hazardous if specific instructions regarding their mixture, application, and use are not followed. Wearing protective equipment such as clothing, goggles, masks, and /or rubber gloves are required as part of site-specific General Cleaning policies. Specific training titled Hazard Communication and Employee Right to Know will occur upon hire, annually and when new hazards appear.
    $58k-84k yearly est. 15d ago
  • Assistant Managers

    Jersey Mike's 3.9company rating

    Service Manager Job In Duluth, MN

    Jersey Mike's Subs is looking for Assistant Managers Become part of Jersey Mike's vibrant organization! Grab hold of our powerful positive energy with a Jersey Mikes ready-to-take-off career that is fun, fulfilling and rewarding! If you like to have fun, banter with people and enjoy sharing your life than working at Jersey Mikes may be for you. Besides learning our business and pleasing people with our great authentic sub sandwiches, you'll learn a whole new level of social decorum to take through life. So become part of our tradition! Jersey Mike's was built on a strong sense of community and an outstanding commitment to the personal growth of our people. If you enjoy being part of something special in a strong cultural and spirited environment than bring your energy and come grow with us! Additional Job Requirements Assistant Managers take an active role in the total management of a Jersey Mikes store / operation. In conjunction with the GM, the Assistant Manager shares responsibility for: Store sales Quality of service Customer satisfaction Team Building Jersey Mikes has the following dress code requirements. No colored hair, no facial piercings or excessive tattoos. Facial hair limited to 1/4 inch in length.
    $26k-31k yearly est. 60d+ ago
  • Operations Manager / Service Center Manager

    Dayton Freight 4.6company rating

    Service Manager Job 27 miles from Duluth

    Operations Manager/Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate's objectives. Responsibilities * Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions * Maintains excellent communication with external and internal customers * Analyzes revenue statistics * Identifies sales opportunities and develops customer solutions * Keeps fully informed of competitor developments * Recruits, qualifies, interviews, hires, trains and develops Service Center personnel * Develops sales/marketing action plans to maximize territory revenue * Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies * Understands and complies with Dayton Freight's safety practices including DOT, EPA, ICC and OSHA rules and regulations * Evaluates all freight claims * Ensures that Service Center premises are protected and maintained * Facilitates informational meetings with Service Center team members * Effectively handles special assignments as directed Qualifications * Knowledge of the LTL/ Transportation Industry * Managed Drivers and Dock Workers * Managed a Sales staff * Has been responsible for developing and following a budget Benefits * Stable and growing organization * Competitive weekly pay * Quick advancement * Professional, positive and people-centered work environment * Modern facilities * Clean, late model equipment * Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. * Paid holidays (8); paid vacation and personal days Starting Pay: $75,000 - $90,000 per year. This amount reflects total compensation (base + bonus). Pay does vary depending on relevant industry experience.
    $75k-90k yearly 10d ago
  • Continuous Improvement Engineering Manager

    Cirrus Aircraft 4.3company rating

    Service Manager Job In Duluth, MN

    The Manager of Continuous Improvement is responsible for ensuring and improving the quality, productivity, efficiency, and profitability of operations and support functions. Initiates and facilitates lean improvement activities and projects. Responsible for the leadership, development, and deployment of the strategy that educates teams about lean concepts that to the identification, development, and implementation of improvements at all Cirrus operations. Typical improvement activity results in improve safety, productivity, quality and cost reductions. Supervisory Responsibility: Position will lead a team of manufacturing engineers, continuous improvement practitioners and project managers. Job Duties and Responsibilities (Essential Functions): * Work with operational leadership to develop and deploy a long term strategy for Continuous Improvement methodology and roll out. * Directs and facilitates the ongoing lean improvement process through the use of techniques such as Kaizen, 6's, demand flow technology, and Kanban. * Provides lean improvement on the job training for production and support functions . * Establishes and monitors metrics to ensure financial savings and efficiency improvements. * Develop and maintain value stream mapping efforts and continuous improvement activities. * Follow all safety standards and policies and ensure a safe operating environment, including use of appropriate protective equipment and identification of potential safety concerns. * Develop capable and efficient manufacturing processes by studying product requirements and researching, designing, modifying, and validating manufacturing, assembly, and inspection methods. * Specify, cost justify, design, develop and test various tools, machinery and equipment for recommended manufacturing methods; and/or oversee the sourcing thereof. * Evaluate manufacturing processes and identify continuous improvement opportunities for safety, quality, delivery and cost. Apply knowledge of product design, fabrication, assembly, tooling, and materials. Confer with equipment vendors. Solicit observations from operators. Collect, analyze, and summarize manufacturing information and trends. * Confer with clients, suppliers, staff, and management personnel regarding purchases, product and production specifications, manufacturing capabilities, or project status. * Provide a manufacturing engineering presence on the production floor to assure interaction with team members from all shifts and appropriate manufacturing engineering support and feedback for the teams. * Provide training to production and support personnel. Develop and implement standard operating procedures. Support and implement standard manufacturing practices. * Mentor other engineers and technicians in best practices. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: * Four-year degree from an accredited college in an Engineering field. Manufacturing Engineering and Industrial Engineering preferred * Lean education and proven application of methodologies in an operations environment (manufacturing, supply chain, quality, etc..) * 10 years' experience applying lean and/or six sigma methodologies * 5 years' experience in a leadership position * Project management experience using a proven methodology * Six sigma experience is a plus * Experience in demand flow technology is a plus * Experience with supply chain strategies and material flow is a plus Demonstrated Proficiencies/Skills/Abilities: * Engineering and Technology: Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. * Production and Processing: Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. * Problem Solving: Ability to analyze complex problems and lead a systematic approach to determine root cause and corrective actions. * Project Management: Ability to drive projects to completion using tools and tactics to specify scope, schedule, and resource requirements. * Communication: Ability to communicate complex concepts effectively with all levels of the organization in both verbal and written forms. * Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. * Financial modeling and business acumen: ability to create a financially driven business case for project selection and results validation. * Business systems and integration: knowledge of how business systems in an operational setting tie together and integrate the business. * Organizational savvy: ability to coach, train and mentor all levels across and up and down through the organization * Computer Skills: Proficient in Microsoft office and computer usage/application. CAD software skills desired - skills in Creo preferred. Knowledge of ERP and MES systems desired. * Language: Ability to read, write and speak the English language. * Quality: High attention to detail and accuracy; Ability to identify, troubleshoot, and determine root cause of problems. * Teamwork: Ability to balance team and individual responsibilities; objectivity and openness to others' views; positive attitude and team spirit. * Organizational Support: Support of organizational goals, objectives, and values; adherence to company policies and procedures; observation of safety and security procedures; participation in 6S program (sort, straighten, shine, standardize, sustain, safety). * Professionalism: Tactfulness and respect in working with others regardless of their status or position or the urgency of situations; Acceptance of responsibility for own actions; Integrity in following through on commitments. * Attendance/Punctuality: Punctuality in arrival times and observance of appropriate break and meal periods; acceptable attendance record and proper utilization time clocks and time off request forms. * Dependability: Responsiveness to management direction; Diligence in completing tasks on time or proposing an alternate plan; openness to additional hours when necessary. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Overtime hours may be required. Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law. Our Benefits: Cirrus provides a range of exciting benefits, including: * 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting. * Employer-Paid Coverages: Group term life, short- and long-term disability insurance. * Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options. * Free Health Tracking: With rewards for meeting health goals. * Generous PTO: 160 hours accrued within the first year. * Employee Referral Bonus: For referring talented candidates. * Career Development: Tuition reimbursement and professional growth opportunities. * Exclusive Discounts: Access to partner and marketplace discounts. * Community & Engagement: Company and employee clubs at various locations. These benefits are designed to support your well-being, growth, and enjoyment at Cirrus! Pay Range: $119,500.00 - $179,500.00/year USD
    $119.5k-179.5k yearly 60d+ ago
  • Sales Performance Manager

    Spieldenner Financial Group

    Service Manager Job In Duluth, MN

    Spieldenner Financial Group is a part of the fastest-growing insurance organization in the country. Our most important focus areas include getting agents paid quickly, keeping costs minimal, and giving agents the training and support needed to achieve success. Job Duties: Setting Appointments: 6-8 hours per week: reaching out to potential clients that have previously requested coverage with our company and scheduling a time to meet with them to discuss their mortgage protection coverage. Research: 4-5 hours per week: digging into the information the client provided in order to customize options to meet their financial need in the case of a death or disability. Meeting with Families: 2 days per week: meeting with clients either virtually or in-person (the choice is yours) to present their options, discuss the details of the coverage, and help them apply for coverage. Administrative: 2 hours per week: following up with insurance carriers to facilitate client applications through underwriting Qualifications: We are looking for coachable, challenge-seeking, self-disciplined individuals with a growth mindset: Skill set isn't everything for this position. What We Do: We serve people: Every week, we sit with our clients (in person or virtually) and take a deep dive into their financial situation. We protect our clients: We partner with top-rated insurance companies to customize a plan that provides a personalized solution that will protect their largest asset: the ability to make an income. We grow : We are a personal development company that just happens to sell insurance. We strive to make a generational impact in the lives of our clients, our agents, and our community! What Sets us Apart: We maintain a people-first mentality that starts and ends with our agents. Our unparalleled benefits and connections within the insurance industry ensure that our agents have the resources they need to excel inside and outside of work If you feel this might be the home you have been looking for. Click APPLY! Commissions as a New Agent: This position is a commission-only based sales position. The average commission on a mortgage protection product is approximately $600 per family you protect. Our expectation is that a full-time agent will sell 5 to 10 mortgage protection plans per week. In addition to mortgage protection, we also have a selection of premium financial products to help people save for retirement or protect their current retirement accounts (e.g. 401k's and IRA's) from losing money in the stock market. We have extensive training on how these products work and how to sell them. In addition to uncapped commission, we have a competitive bonus structure program along with incentive trips agents/managers can qualify for based on their individual and team results. ***No agent's success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.
    $83k-111k yearly est. 19d ago
  • Customer Service Test Center Manager

    Prometric 4.3company rating

    Service Manager Job In Duluth, MN

    JOB TITLE: Customer Service Test Center Manager REPORTS TO: Channel Engagement Manager or Sr. Manager DEPARTMENT: Test Center TEST CENTER ADDRESS: 2200 London Road Suite 202 What To Expect On Test Day (VIDEO) The Test Center Manager (TCM) serves as the face of Prometric in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. Prometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. The job requires TCMs to manage all aspects of the testing facilities, financial practices, personnel and maintain set policies and guidelines to uphold the highest standard for exam integrity in the world. PERKS * 12 Paid Holidays Off annually based on work schedule and start date * No selling or quotas * Office setting environment * Paid training * Sick time prorated based on start date * 401K * Employee Assistance Program * Vision * FSA * Legal RESPONSIBILITIES * Ensure that the facilities, operations, and performance at the assigned test center consistently meets the standards of Prometric and its testing clients. * Plan regular staff schedules and supervise both regular as well as temporary Test Center Administrators * Have an understanding of how test center operating costs impact Prometric's key financial and business drivers and performance against corporate metrics * Educate staff on the rationale behind the key performance levers for the business and coach staff how to efficiently achieve the targets * Supervise security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly. * Responsible for hiring and training of new Test Center Administrators * Review and approve timesheets and expenses for all staff * Provide security at the testing facilities by ensuring all locks and security systems are properly used. The TCM is responsible for holding keys to the testing facility * Represents the organization with professionalism * Has sufficient knowledge of basic technology to resolve common issues * File detailed reports on any irregular test center situations or complaints * Operate a DVR, digital camera, telephone system (IVR), and alarm system as and when required. * Resolve, report or escalate candidate and/or building problems to the appropriate department or manager * Engage with property management to maintain a safe and comfortable testing environment * Acts as a TCA to administer tests * Actively participates in Prometric quality assurance, audit programs and other company initiatives as a team player. * Maintain a deep knowledge of policies, practices, and procedures. QUALIFICATION REQUIREMENTS EDUCATION * High school diploma or equivalent * College experience a plus EXPERIENCE * Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required Must be 18 years of age to qualify SKILLS * Ability to communicate with candidates effectively and with professionalism and authority * Ability to learn and apply verbal and written operational instructions * Ability to make decisions using appropriate situational judgement * Ability to write detailed, accurate and professional reports and correspondence * Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation * Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing) * Availability - Should be flexible to work various days and times including evening and weekends, subject to change according to testing demands. * Ability to effectively manage situations that require conflict resolution PHYSICAL JOB REQUIREMENTS * Must be able to bend, stoop, and lift up to 40 pounds * Ability to remain in a stationary position for extended periods of time while administering exams * Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room * Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam * Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols
    $28k-33k yearly est. 24d ago
  • Multi Unit Manager

    Baskin-Robbins 4.0company rating

    Service Manager Job In Duluth, MN

    If you're ready to take your career to the next level with a company that is rapidly growing, then we have the opportunity that you've been looking for. A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive results through continuous employee coaching, training, and sales and profit growth. They are also responsible for providing strong, positive leadership to his/her team to deliver Friendly guest experiences, serve the Freshest products, run the Cleanest restaurants, and provide the Fastest service. They are responsible for working with Restaurant Managers to oversee all aspects of the daily operations of the restaurant. A Multi-Unit Manager is generally responsible for leading the overall operations of multiple Dunkin' locations including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants. Multi-Unit Managers Responsibilities' include but are not limited to: Team Environment * Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development * Ensure appropriate training tools are utilized Operational Excellence * Create and maintain a people first culture in the restaurant * Monitor, follow up and report training progress * Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws * Ensure Brand standards, recipes and systems are executed * Lead team meetings to communicate relevant operations information, e.g.seasonal products Profitability * Identify and support systems to control costs and maintain budgets * Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs * Support sales goals by developing action plans for seasonal forecasting * Ensure tools and systems are in place to roll out new products, systems and processes Skills/Qualifications * Associate's degree in related field or equivalent in education and experience * Fluent in English * Microsoft Office proficiency * Facilitation and presentation skills * Written and verbal communication skills Competencies / Guest Focus * Understands and exceeds guest expectations, needs and requirements * Develops and maintains guest relationships * Displays a sense of urgency with guests * Seeks ways to improve guest satisfaction; asks questions, commits to follow-through * Resolves guest concerns by following Brand recommended guest recovery process Passion for Results * Sets and maintains high standards for self and others, acts as a role model * Consistently meets or exceeds goals * Contributes to the overall team performance; understands how his/her role relates to others * Sets, prioritizes and maintains focus on important activities * Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results Problem Solving and Decision Making * Identifies and resolves issues and problems * Uses information at hand to make decisions and solve problems; includes others when necessary * Identifies root cause of a problem and implements a solution to prevent from recurring * Empowers others to make decisions and resolve issues Interpersonal Relationships & Influence * Develops and maintains relationships with team * Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments * Encourages collaboration and teamwork * Leads others; negotiates and takes effective action Building Effective Teams * Identifies and communicates team goals * Monitors progress, measures results and holds others accountable * Creates strong morale and engagement within the team * Accepts responsibilities for personal and team commitments * Recognizes and rewards employee's strengths, accomplishments and development * Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources Conflict Management * Seeks to understand conflict through active listening * Recognizes conflicts as an opportunity to learn and improve * Resolves situations using facts involved, ensuring consistency with policies and procedures * Escalates issues as appropriate * Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills * Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly * Provides challenging assignments for the purpose of developing others * Uses coaching and feedback opportunities to improve performance * Identifies training needs and supports resources for development opportunities Leading with Vision * Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization * Drives a clear vision or sense of purpose and clearly communicates to the team * Links mission, vision, values, goals and strategies to everyday work Strategic Thinking * Sees where current trends will lead, and how they may influence the organization's direction * Translates the vision for a program into clear strategies * Thinks in strategic terms and is able to make the connection across functional teams Proven success in QSR management and Multi Unit experience is required. Drive-thru experience service experience is essential. ?Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
    $57k-70k yearly est. 60d+ ago
  • Service Manager

    BWW USA BWW Resources

    Service Manager Job In Duluth, MN

    In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that's just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime. GAME TIME ENERGY, LIFETIME EXPERIENCE As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ensure tasks are performed effectively. In other words, you will be key in creating legendary experiences for guests. HOME OF THE GREATEST OF ALL TIMES Buffalo Wild Wings fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits - well, that's just another day at the office. Weekly Pay Bonus Program* Free Shift Meals & Meal Discounts* Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental and Vision* Champions of Hope* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests YOU GOT THIS Preferably, you have 2 years of restaurant or bar management experience. You have a general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, and computer operations. You have a passion for training and developing your team. Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here. Buffalo Wild Wings, Inc. is an equal opportunity employer. *Subject to availability and certain eligibility requirements. Pay: $17.60 - $26.40 per hour The base hourly pay range above represents the low and high end of the pay range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. Hourly rates may vary based on state/local minimum wage requirements. Hourly team members will be eligible for overtime in accordance with applicable law and Inspire Brands policy.
    $17.6-26.4 hourly 35d ago
  • Restaurant and Bakery Service Manager

    Flaherty 4.1company rating

    Service Manager Job In Duluth, MN

    Currently seeking a full time and a part time manager for the closing dinner shifts. Our restaurant closes at 10pm each night. Prefer some management and serving experience for these positions but willing to train the right person. The part time position could get full time hours working in another department as well. At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too! SUMMARY OF POSITIONAssists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. REPORTING RELATIONSHIPS Reports: Directly to General Manager Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools LEADERSHIP ABILITIES Demonstrates principles actions, uses sound judgment and follow through on commitments. Anticipates problems and issues and makes timely and sound decisions. Demonstrates a passion and working knowledge of food, liquor, beer and wine. Leads by example and maintains a guest first focus. Sets and shares goals with team, monitors and tracks progress of goals. Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement. Clarifies roles, responsibilities, priorities and expectations. POSITION ACTIVITIES AND TASKS Assists the General Manager in planning and analyzing administration and operations manpower. Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees. Ensures proper management of the facility and equipment through preventive Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements. Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application. Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories. Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies. Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourly's supervision. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Ensures the thorough training and development of non-exempt personnel directly supervised. PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS Extensive standing and walking for up to 8 hours Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards. Must be able to communicate clearly Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet. Must have high level of mobility/flexibility in space provided Must have time management skills Must be able to read, write and perform addition/subtraction calculations Must be able to control and utilize fingers to write, slice chop and operate equipment. Must be able to fit through openings 30” wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Carrying trays of food products weighing about 50 pounds for distances up to 30 feet Lifting up to 50 pounds Exposure to dish and cleaning chemicals SUPERVISION RECEIVED:Receives direction and training from Regional Manager as to the specific procedures and assignments.EDUCATION LEVEL REQUIRED:High school diploma; some college or degree preferred.EXPERIENCE REQUIRED:1 - 2 years' managerial experience preferred, preferably in the food service industry DisclaimerThis position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. The Perkins Restaurant and Bakeries in the Twin Ports Area are franchised and have been locally owned and operated in this area since 1962. The locations of the restaurants we operate are: London Road Duluth, MN West Michigan Street Duluth, MN East 2nd Street Superior, WI Big Lake Road Cloquet, MN Miller Hill Mall Duluth, MN Below is some additional information regarding the entire brand of Perkins Restaurant and Bakeries. Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
    $43k-54k yearly est. 60d+ ago
  • Operations Manager / Service Center Manager

    Part-Time Dock Worker/Forklift Operator

    Service Manager Job 27 miles from Duluth

    Operations Manager/Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate's objectives. Responsibilities Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions Maintains excellent communication with external and internal customers Analyzes revenue statistics Identifies sales opportunities and develops customer solutions Keeps fully informed of competitor developments Recruits, qualifies, interviews, hires, trains and develops Service Center personnel Develops sales/marketing action plans to maximize territory revenue Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies Understands and complies with Dayton Freight's safety practices including DOT, EPA, ICC and OSHA rules and regulations Evaluates all freight claims Ensures that Service Center premises are protected and maintained Facilitates informational meetings with Service Center team members Effectively handles special assignments as directed Qualifications Knowledge of the LTL/ Transportation Industry Managed Drivers and Dock Workers Managed a Sales staff Has been responsible for developing and following a budget Benefits Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc. Paid holidays (8); paid vacation and personal days Starting Pay: $75,000 - $90,000 per year. This amount reflects total compensation (base + bonus). Pay does vary depending on relevant industry experience.
    $29k-38k yearly est. 8d ago
  • Area Manager- IRON RANGE

    Roufs Property Maintenance

    Service Manager Job In Duluth, MN

    Title: AREA MANAGER- IRON RANGE AREA Reports To: DIRECTOR OF OPERATIONS Objectives: Achieve company's financial, operational and client goals. 1. Financial Management • Labor Management • Site Inspections • Productivity • Materials/Supplies Controls 2. Site Management • Oversee 10-15 sites • Manage staffing and scheduling daily • Manage cleanliness and routines • Manage Quality of cleanliness 3. Manage and Develop the Team • Employee Development and Training • Employee Safety • Site Staffing 4. Client Management • Property/Security • Client Satisfaction • Client Interaction Responsibilities: • Troubleshoot potential problems and occurrences. • Lead and Manage a team of up to 10-20 people. • Ensues the follow-through of the corrective action plans to guarantee satisfactory resolution of customer complaints and needs. • Implement and manage the company's quality control monitoring and safety programs. • Review labor variances, budgets, costs, and inventory control; records to ensure labor and supply are within budget while delivering exceptional customer service. • Develop operational improvement plans. • Ensure compliance of company policies and procedures. • Routinely submit required reports. • Familiar with the source and type of employee responsibility at each location. • Familiar with and understanding of the operation of all equipment and able to make small repairs as needed. Skills Required: Communication Leadership Decision Making People Management/People Development Time Management Routines: Monitor hours and routines at sites daily. Develop staff and crew members for career opportunities. Scheduled/Routine Inspections at all sites. Weekly call with all direct reports. Quarterly review of all direct reports. Salary/Benefits: Starting at $21.00/hour 401K Program Paid Time Off Flexible Hours
    $21 hourly 60d+ ago
  • Nutrition Services Supervisor

    St. Marys Medical Center 4.7company rating

    Service Manager Job In Duluth, MN

    Building Location:Building B - St Marys Medical CenterDepartment:49824 Nutrition ServicesJob Description:Assumes full responsibility for orientation, supervising and scheduling Nutrition Services staff. Supervises kitchen and cafeteria functions. Effectively coordinates nutrition needs and services for patients, visitors, and staff. Problem solves issues with staff related to menu issues, equipment failures, staffing adjustments, as well as ensures compliance with all department policies and safe food handling practices. Compliance with HACCP program. Works effectively with Nursing and other departments to coordinate patient meals. Informs the Dietitian of pertinent information regarding patient diets or patient concerns. Assumes responsibilities for daily operations of the department.Education Qualifications: No Educational Requirement Licensure/Certification Qualifications: Minnesota Certified Food Manager (CFM) certification obtained within 90 days of hire Certification as a Dietary Manager preferred FTE:1 Possible Remote/Hybrid Option: Shift Rotation:Evening Rotation (United States of America) Shift Start Time:VariesShift End Time:VariesWeekends:rotation Holidays:YesCall Obligation:NoUnion:Union Posting Deadline: Compensation Range: $19.66 - $29.49 Employee Benefits at Essentia Health*: Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being. Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security. Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs. Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives. Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities. *Eligibility for Essentia Health's benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at ************** for more information.
    $19.7-29.5 hourly 16d ago
  • Nutrition Services Supervisor

    Essentia Health 4.0company rating

    Service Manager Job In Duluth, MN

    Building Location:Building B - St Marys Medical CenterDepartment:49824 Nutrition ServicesJob Description:Assumes full responsibility for orientation, supervising and scheduling Nutrition Services staff. Supervises kitchen and cafeteria functions. Effectively coordinates nutrition needs and services for patients, visitors, and staff. Problem solves issues with staff related to menu issues, equipment failures, staffing adjustments, as well as ensures compliance with all department policies and safe food handling practices. Compliance with HACCP program. Works effectively with Nursing and other departments to coordinate patient meals. Informs the Dietitian of pertinent information regarding patient diets or patient concerns. Assumes responsibilities for daily operations of the department.Education Qualifications: No Educational Requirement Licensure/Certification Qualifications: Minnesota Certified Food Manager (CFM) certification obtained within 90 days of hire Certification as a Dietary Manager preferred FTE:1 Possible Remote/Hybrid Option: Shift Rotation:Evening Rotation (United States of America) Shift Start Time:VariesShift End Time:VariesWeekends:rotation Holidays:YesCall Obligation:NoUnion:Union Posting Deadline: Compensation Range: $19.66 - $29.49 Employee Benefits at Essentia Health*: Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being. Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security. Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs. Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives. Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities. *Eligibility for Essentia Health's benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at ************** for more information.
    $19.7-29.5 hourly 1d ago
  • DSW Assistant Store Manager

    DSW (Designer Brands Inc. 4.3company rating

    Service Manager Job In Duluth, MN

    The Assistant Store Manager assists and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory related actions to drive sales and results. As ambassadors to the brand, we are dedicated to providing a shopping experience that satisfies the functional and emotional shopping experience of the customer. Demonstrates behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. The Assistant Store Manager partners with the management team to understand daily/weekly/monthly store priorities. They participate in and support merchandise placement, fulfillment and store recovery. Assistant Store Managers participate in monitoring associate compliance to all company policies and procedures, adheres to Asset Protection standards and assists in assigned projects and tasks to support service levels which include opening and closing the store. Reports to: Store Manager and/or Co-Manager Essential Duties and Responsibilities: * Elevate In-Store Experience by modeling CEL behaviors, coaching associate behaviors to achieve store goals and responding to customer requests and/or feedback with a high sense of urgency * Ensures customers have a positive experience by maintaining DSW store standards. Ensures all tasks are completed related to daily open/close, including store cleaning, recovery and maintenance standards * Achieves and exceeds metric based goals by reviewing, understanding and clearly communicating daily/weekly/monthly goals. Able to clearly communicate business trends to SM/ML * Reviews daily communication; plans and assigns tasks throughout the day/week/month and follows through with required actions * Performs other duties as assigned by the Store Manager or other leader * Increase sales and success by maintaining sales floor and stockroom, enable the flow of merchandise to ensure an appealing experience to consumers * Supervises Leads (and may participate) in the planning and execution of all inventory management related activities including but not limited to; freight receipt, placement, markdown and MOOS * Responsible for all omni activities in store including but not limited to Charge/Send, BOPIS/BOSTS, Delivery * Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor * Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly * Maintaining supply inventory to ensure a successful floor moves, markdowns and fulfillment in areas of stockroom, cashwrap, clearance and non-sales areas * Performs, maintains and completes all information related to audits, donations, transfers, mismates, damages, etc. * Supports the Store Manager in bringing DSW's Mission, Vision & Strategy to life in the store * Work closely with the Store Manager to understand and follow policy and procedure * Assists the Store Manager and other leaders in recruiting, interviewing and onboarding of candidates * Supports team by training, coaching, directing associates and communicates development feedback of others to the management team in an efficient manner * Assists the Store Manager in resolving associate relations matters * Participates in the Performance Review process by writing and conducting Associate and Leads performance reviews * Supports team in managing payroll and associate timekeeping activities * Recognize associates through our company recognition tools Required Skills and Competencies: * Excellent customer service by exhibiting a positive mindset and enthusiasm * Ability to manage in ambiguous situations to resolve internal and external conflict * Ability to develop collaborative working relationships * Ability to recognize what is critical and take action * Good verbal and written communication skills * Proven ability to train, coach, develop and motivate others * Ability to hold team accountable to time bound expectations * Time management * Professionalism * Must have availability to meet the needs of the business (i.e. shifts outside traditional business hours) * Proficiency in base computer use, including Microsoft Office Experience: * Minimum 2 years retail experience Preferred Qualifications: * Some college preferred * Minimum high school graduate or equivalent The estimated pay range for this position is $19.20 to $24.00. The successful candidate's actual pay rate offer will take into account a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate's location, and other organizational needs. The estimated pay range has been adjusted for the applicable geographic differential. This range does not include benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position. Click the link to learn more! ************************************ This position is eligible for our Monthly Sales Bonus.
    $19.2-24 hourly 30d ago
  • General Manager

    Coffee and Bagel Brands

    Service Manager Job In Duluth, MN

    At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important around here - TEAM, GUEST, BUSINESS! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the 'Bou Crew! Position Overview: The General Manager is responsible for the culture and overall leadership and direction of the store. This role is responsible for ensuring team engagement, execution of goals, setting expectations and applying accountability, and the overall experience of the Caribou Brand. This role creates success through a commitment to Team, Guest and Quality and bringing the Core Values to life daily. The General Manager is expected to maximize opportunities for sales and traffic growth. A General Manager is a leader in their community, an inspiration to the team and the embodiment of the Caribou purpose: To create day making experience that spark a chain reaction of GOOD. DOING - What you deliver: * Demonstrates the DOING of an Assistant General Manager with ease, enthusiasm and excellence TEAM * Models, upholds and implements Caribou policies, practices, and standards * Ensures the store is fully staffed for upcoming shifts including ensuring that all TM schedules are up to date and writing timely and effective schedules; is planful for the future in staffing including bench planning and development * Owns the entire recruiting process (job posts, sourcing, timely follow-up, interviewing, hiring and onboarding) * Keeps the team engaged and energized * Responsible for execution of Role Based Training and LTO/Promotional Window training * Demonstrates clear and effective communication to team about expectations and "the why behind the what" * Keeps accurate records in Workday * Ensures overall safety of Team Members and Guests * Coaches, trains, and develops the team to generate their best DOING and BEING during every shift and with every interaction and to foster a culture of growth and career progression * Delivers proactive, timely, and thoughtful coaching conversations and feedback to support the team GUEST * Exemplifies/embodies incredible guest experience at all times * Trains and develops team to provide a best in class guest experience * Demonstrates and teaches guest recovery * Takes ownership of Guest Satisfaction metrics and results * Represents Caribou in handling guest complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution * Is a brand ambassador in the community including involvement, leadership and "being Caribou" in every interaction QUALITY/SALES/PROFIT * Consistently acts as the business owner - taking full ownership of the success of the store and team * Owns the importance and execution of food safety and sanitization, the health and safety of the store, and uses the company supported tools available to accomplish success metrics * Outspoken and relentless champion of executing standard operation procedure * Keen aptitude of store systems including CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc. * Has deep understanding of P&L to build financial plans and fiscal responsibility * Creates energy, enthusiasm and focus on meeting and exceeding sales goals * Demonstrates efficient inventory control and waste management * Assists with delivery of quality store operations and in-store sales building activities * Ensures a quality guest experience by driving fast and friendly service, verifies that each product delivered to our guests meets Caribou quality standards and maintains a clean and safe environment according to company and ServSafe guidelines * Minimizes loss through strict observance of cash handling policies, proper training of team members, and complying with all accounting/banking requirements BEING - How you show up: * Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love. * Enthusiastically takes ownership of ALL OF IT * Takes Being Yourself and Making Fun happen to the next level * Is authentically their BEST self every day * Creates trust in team (they trust you and you extend trust to them) * Is the calm amidst the storm, ability to bring calm, focus and perspective to situations - is resilient, durable, unflappable * Embrace diversity in all aspects of leadership and learning * Is a change leader and champion, recognizes that all growth is change and all growth is powerful * Supports GM peers through partnership and collaboration * Gives and receives feedback with positive intent with a desire to always get better and grow * Unwavering example of grace and professionalism in challenging situations, handles confidential information with empathy and consistency * Takes ownership of difficult conversations; does not avoid conflict, but rather seeks to dismantle it Qualifications: Required: * A minimum of 2-3 years of restaurant, retail, or guest service management experience and or combined experience and education * Experience with sales building, P&L statements, recruiting, and training * Must be 18 years of age or older * Has a valid driver's license and reliable transportation Preferred: * ServSafe Certified preferred or certification within 90-days of employment * High school diploma or GED equivalent Address: | 2 East Central Entrance , Duluth, Minnesota 55811 | Compensation Range: $20.82 - $39.77 per hour * Starting pay is subject to Local and State Minimum Wage regulations. Ranges reflect what employer reasonably and in good faith expects to pay for such position. The physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Brand: Caribou Coffee
    $20.8-39.8 hourly 60d+ ago
  • Retail Manager

    Savers/Value Village

    Service Manager Job In Duluth, MN

    at Savers / Value Village Job Title: Retail Manager Pay Rate: $17.10 to $28.04 Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Retirement Plan A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Performance Merit Increases Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are “Thrift Proud.” It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. Summary & Positions: Savers, an international thrift retailer, is looking to fill Retail Manager position(s). This multi-faceted role supports either the service side of our stores or the backroom product flow function (production). What you can expect: The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer 1740 Mall Drive, Duluth, MN 55811
    $17.1-28 hourly 60d+ ago
  • Retail Manager

    Savers | Value Village

    Service Manager Job In Duluth, MN

    **Job Title:** **Retail Manager** **Pay Rate:** **$17.10 to $28.04** **Savers Benefits** Geographic & job eligibility rules may apply **Healthcare Plans** Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) **Paid Time Off** Sick Pay Vacation Pay - Approximately 1-2 weeks 6 paid holidays plus 1 to 2 additional floating holidays **Team member discounts** Up to 50% off store merchandise **Flexible spending accounts** Use pre-tax dollars for eligible health and day care expenses **Employee Assistance Program (EAP)** A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance **Retirement Plan** A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. **Life insurance** Company provided peace of mind and the option to purchase a supplemental plan **Additional Benefits** Performance Merit Increases **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. _Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des_ _Valeurs_ _(in Quebec) and Savers Australia._ **Summary & Positions:** Savers, an international thrift retailer, is looking to fill Retail Manager position(s). This multi-faceted role supports either the service side of our stores or the backroom product flow function (production). **What you can expect:** + The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. **What you get:** Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Savers is an E-Verify employer 1740 Mall Drive, Duluth, MN 55811
    $17.1-28 hourly 60d+ ago
  • Store Manager

    One Outsourcing

    Service Manager Job In Duluth, MN

    Job Details 352 - Duluth - Duluth, MN $11.00 - $16.00 HourlyDescription We are looking for an experienced Retail Manager to oversee the daily operations of our store. You will be the one to ensure smooth running of operations to maximize sales and minimize costs. The ideal candidate will have experience as a store manager and knowledge of diverse business subjects such as sales, marketing etc. An effective retail manager will also be able to motivate personnel to perform according to their maximum capacity. The goal is to manage our store in ways that boost revenues and develop the business. Responsibilities Organize all store operations and allocate responsibilities to personnel Supervise and guide staff towards maximum performance Prepare and control the store's budget aiming for minimum expenditure and efficiency Monitor stock levels and purchases and ensure they stay within budget Deal with complaints from customers to maintain the store's reputation Inspect the areas in the store and resolve any issues that might arise Plan and oversee in-store promotional events or displays Keep abreast of market trends to determine the need for improvements in the store Analyze sales and revenue reports and make forecasts Ensure the store fulfils all legal health and safety guidelines Requirements Proven experience as retail manager or in other managerial position Knowledge of retail management best practices Outstanding communication and interpersonal abilities Excellent organizing and leadership skills Commercial awareness Analytical mind and familiarity with data analysis principles Excellent knowledge of retail management software
    $29k-57k yearly est. 60d+ ago
  • Location Manager - Duluth

    Your Boat Club

    Service Manager Job In Duluth, MN

    Come and join the best boating club in the business - Your Boat Club! Your Boat Club is hiring a Location Manager to oversee rental and dock facilities and operations at the Pier B Report in Duluth, MN, on Lake Superior. This manager will also oversee day-to-day operations regarding members, rentals, docks, and transient slips, as well as staffing, training, and scheduling dockhands. The ideal candidate will provide excellent customer service to enable our customers to enjoy the best boating experience in the area. *This is a full-time, seasonal position, which typically runs through late October. Duties and Responsibilities: Lead a team of employees in providing excellent customer service. Adhering to and enforcing safety regulations, rules, and boating/water regulations. Keeping boats clean and maintained according to company standards. Assisting members and renters throughout the boating experience, including helping in/out of the boat and loading and unloading the vessel. Rental and Member check-in/out processing, including gassing and checking for damages. Working with the corporate office to drive and grow rentals and memberships at your location. Scheduling the dock staff for your location. Required Skills and Abilities: 3-5 years of boating and/or marina management. 3-5 years of staff management, including hiring and training. Knowledge of the area/body of water is a plus, though not required. Excellent customer service skills. Ability to work in a fast-paced environment and manage downtime duties. Compensation: This position starts at $17.00 an hour, but will vary based on experience. About Your Boat Club: At Your Boat Club, we are committed to providing the finest boating experiences that are both safe and enjoyable without any hassle. Our journey started in 2009 with only five boats by owners Luke Kujawa and Michael Jellish. Today, we boast over 40 locations across four states. Our services include memberships, daily rentals, full marina services, and, at some locations, bike, UTV, and snowmobile rentals. Our main objective is to keep our existing members happy by providing them with exceptional service, superb boats, and great availability. Annually, we hire seasonal help at various locations and seek to hire individuals who we believe will be “A” type employees: always friendly, professional, adaptable, and possess great customer service skills. Special Instructions to Applicants: Please note that if we decide to extend an offer to you, Your Boat Club will conduct a thorough background check on applicants.
    $17 hourly 19d ago

Learn More About Service Manager Jobs

How much does a Service Manager earn in Duluth, MN?

The average service manager in Duluth, MN earns between $41,000 and $107,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average Service Manager Salary In Duluth, MN

$66,000

What are the biggest employers of Service Managers in Duluth, MN?

The biggest employers of Service Managers in Duluth, MN are:
  1. Flaherty & Collins Properties
  2. BWW USA BWW Resources
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