Service Desk Team Lead Jobs Near Me

We're looking for candidates with great customer service skills to fill our Remote Customer Service role! This role is entirely remote and offers full-time/Part time hours with flexibility . We are ready to schedule interviews for this week. We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, ready to learn, and loves a fast-paced atmosphere. Language Requirement: Proficient level English Preferred experience/skills: Previous experience in customer service or sales is a plus. Great communication skills Ability to listen to and understand customer needs. Good problem-solving skills Comfortable working remotely and independently Willingness to learn and develop new skills. Ability to adapt to change in a dynamic environment. If this sounds like you, we'd love to chat! What You Can Expect: Flexible schedule 100% Remote position (Work from home) Hands on training Life insurance Health insurance reimbursement Industry-leading resources and technology We hope to see your application soon! Additional information:Employment type: Full-time

Job Details Headquarters - Fairfax, VA Hybrid Full Time 2 Year Degree $60,000.00 - $70,000.00 Salary/year Up to 25% Information TechnologyDescription What do we offer YOU? Very competitive compensation package Annual fully paid training for continuing education Collaborative team environment Entrepreneurial work environment Career Growth with an active mentorship program to help guide your advancement as an IT Professional Health, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more 401k with a generous employer match Who are YOU? You are an experienced Helpdesk Support Professional with 2 - 4 years of helpdesk technician experience. You enjoy interacting with clients to solve their IT problems and issues AND working with a team of energetic people who enjoy "gaming" in their spare time. This client remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required. Our clients will depend on your cool and calm demeanor, mixed with a wide range of knowledge in all aspects of technology, and is a critical requirement. What does your day/week look like? Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments. Remote and onsite troubleshooting workstations, networks, and servers Manage and support disaster recovery and business continuity solutions Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Terminal Services, and Citrix Maintain and documentation for hardware, applications, and SOPs Communication with Clients to keep them informed of incident progress or notification of impending changes or agreed outages Qualifications What do you need for this amazing opportunity? Enjoy working in a team environment and communicating effectively Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care Technical Awareness: able to match resources to technical issues and consult clients on solutions for their business Diagnosis skills of technical issues IT Certifications: Microsoft MCP or CompTIA A+ Assoc/Bachelor's Degree in IT or related field Knowledge of the full stack of Microsoft desktop and server applications as well as Office 365 Experience working with Office 365, Active Directory, and DNS Experience with Mac devices Knowledge of applications like AEC field such as AutoCAD and Revit Who are We? M3 Technology Consultants is headquartered in Fairfax, VA and was founded in 2003. We are a rapidly growing, young, and dynamic company that has successfully built an industry reputation based on providing our clients with unparalleled IT services to businesses across the Washington, DC, and Denver, Colorado, area. Our team of highly skilled IT professionals supports small and large businesses spanning numerous industries that require support for line of business applications to disaster recovery, physical server/network management, and network maintenance and management. We promote an entrepreneurial work environment with an emphasis on customer service. And through empowering great employees, we have created a culture of dedicated, creative, dynamic, hardworking, and fun-loving individuals. Sound good? Then send us your resume NOW! We want to talk to YOU!

Job Description: Short Description: Service Desk Technician - Senior Hybrid position - will require on-site reporting to OCIO office Complete Description: The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.Duties & Responsibilities:· Respond to service requests and service incidents reported by client staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.· Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.· Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.· Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.· Interact with network team and application development teams to restore services and/or identify and correct issues.· Simulate or re-create user problems to resolve incidents.· Recommend system modifications to reduce user problems and service incidents. Required Experience: At least five (5) years of experience in the following:· Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;· Providing help desk support for iOS devices, iOS-based applications, and iCloud account management;· Configuring, imaging, and deploying Windowsbased laptops, printers, and desktop assets;· Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.· ITIL v4 Foundation · CompTIA A+ certification Preferred Experience: At least five (5) years of experience in the following:· Endpoint protection and management tools such as CiscoAMP, Absolute, or HP SureClick;· IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Skills Matrix:· Experience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management. Required 5 Years · Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management. Required 5 Years · Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets. Required 5 Years · Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required 5 Years · ITIL v4 Foundation. Required · CompTIA A+. Required · Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; Desired · Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Desired Flexible work from home options available. Compensation: $40.00 - $44.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team As leader of the Prime Trading desk, you will help grow our business by interfacing with clients and working cross functionally with Engineers, Quants, Trading Ops, Sales, Account Management, and Legal/Compliance. You will also guide the team in pricing and risk-managing trades, and cover operational aspects of settlement. The opportunity Lead and Grow the Prime Trading Desk: Oversee all aspects of the Prime trading operations, including strategy development, business development, execution, and risk management, all while ensuring the desk is positioned for long-term success. Develop and Manage High-Performance Teams: Build and mentor a high-performing team of traders, driving both individual and team growth through effective leadership and training. Client Relationship Management and Business Development: Cultivate and maintain relationships with institutional clients, and other stakeholders. Drive business expansion within the institutional segment. Innovate and Lead on Trading Infrastructure: Collaborate with tech teams to optimize and innovate the electronic trading infrastructure, from pricing engines to execution and back-office systems. Cross-Desk Collaboration: Work closely with other trading desks (spot, OTC, etc.) to align strategies, enhance liquidity, and drive synergies within the broader trading ecosystem. Work alongside other Kraken traders and cryptocurrency researchers to enhance market knowledge and expertise. Market Insights and Product Innovation: Stay ahead of market trends and leverage new opportunities in the fast-evolving cryptocurrency landscape to ensure the desk remains competitive. Skills you should HODL 5+ Years of Trading Experience: With proven experience across Prime within financial services. Master's or PhD: In a quantitative discipline such as Mathematics, Statistics, Computer Science, Finance, or a related field. Expert in Flow Trading, Execution, and Risk: Deep understanding of multivenue pricing, trade execution, and risk management strategies. Expertise with crypto-specific products is not essential. Strategic Thinking and Execution: Ability to drive the long-term growth of the Prime desk through strategic planning, business development, and the optimization of trading operations. Quantitative and Analytical Expertise: Strong quantitative and analytical skills; familiarity with financial modeling and the ability to develop and implement complex trading strategies. Institutional Relationship Experience: Demonstrated ability to cultivate and expand relationships with institutional clients, drive sales, and grow business within the institutional segments. Operational Excellence: In-depth experience with operational processes and safeguards, ensuring trade compliance, smooth execution, and effective risk management throughout the trade lifecycle. Passion for Crypto and Innovation: A deep passion for the crypto industry, including staying at the forefront of new trends, technologies, and developments. A learning attitude and willingness to innovate are crucial. Proficiency in Programming Languages: Python, R, or C++. Strong understanding of financial instruments, risk metrics, and trading workflows. Excellent problem-solving skills and the ability to translate data into actionable insights. Effective communication and collaboration skills, with the ability to work closely with cross-functional teams. Nice to haves Expertise on Total Return Swap #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn

The ideal candidate will have extensive experience in providing technical support, troubleshooting complex issues, and mentoring junior technicians. This role involves ensuring the smooth operation of our IT systems and providing top-notch support to our users. Essential Duties: The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor's requests for additional or altered duties. Provide advanced technical support to end-users for hardware, software, and network issues. Support and maintain operational systems at our corporate headquarters. Troubleshoot and resolve complex technical problems, escalating issues as necessary. Mentor and train junior helpdesk technicians, providing guidance and support. Manage and prioritize helpdesk tickets, ensuring timely resolution and excellent customer service. Maintain and update documentation for IT processes, procedures, and troubleshooting guides. Collaborate with other IT team members to implement and maintain IT infrastructure and systems. Conduct regular system maintenance and updates to ensure optimal performance and security. Assist in the deployment and configuration of new hardware and software. Monitor system performance and proactively identify and address potential issues. Ensure compliance with company policies, procedures, and security standards. Other duties as assigned. Education/Training/Experience: Bachelor's degree in Information Technology, Computer Science, or a related field required. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator) are a plus. Minimum of 5-7 years of experience in IT support or helpdesk roles, with at least 2 years in a senior or lead position required. Strong knowledge of Windows and Mac operating systems, as well as common software applications required. Experience with network troubleshooting and support, including knowledge of TCP/IP, DNS, DHCP, and VPN required. Excellent problem-solving and analytical skills required. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users required. Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment required. Customer-focused attitude with a commitment to providing exceptional service required. Physical Requirements: Ability to sit and/or stand for extended periods. Ability to perform work on a computer for extended periods. Ability to work in the office regularly, or pivot to working at home should emergency situations arise. Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality. Ability to bend and lift 25 lbs.

We're thrilled that you are interested in joining us here at the Amynta Group! The Desktop Support Technician (Field and Services Support Technician) reports to IT leadership and is part of a multi-person team responsible for providing technical support to all local and remote users. This position will take ownership of incoming requests via email and telephone and will be responding to complex desktop, application, network, and telephone issues, escalating when appropriate. This position is also responsible for supporting and managing the builds and life cycle of all desktop PCs and mobile devices. The position will be cross trained in some network, virtualization, and server operations to assist senior staff where appropriate. Responsibilities: Provide technical expertise and end-user support in the areas of Microsoft Windows 10, Microsoft Office Suite 365, Intune, Common off-the-shelf applications, SCCM Remote Connectivity Platform, network/local printers. Assist with moves, installs, acquisitions and divestitures. Escalate critical incidents to Management as needed. Persistent logging of tickets and timely resolution of first-line issues, or escalation to other support teams. Adhere to all SLA's and KPI's. Review incident tickets and respond to end-users appropriately and within established SLA standards; resolve open tickets in a timely and professional manner, ensuring a positive client experience and high First Call Resolution. Ability to follow, create and improve ongoing Service Desk procedure documents in the Amynta Knowledge Base. Technical contributor in the deployment, monitoring, maintenance, upgrade of IT systems, including AV, meeting services, PC's, operating systems, software, hardware, and peripherals. Install, configure, and support all desktop and laptop hardware and software in the environment. Provide support to growing mobility platform (iOS, Android and Windows based platform) Troubleshoot, research, and resolve escalated technical problems and incidents Act as local point-of-contact to Amynta offices for administration and maintenance of laptops/desktops, backup routine and network OS software, as needed Ability to work on projects and meet timelines as necessary Ability to work remotely after hours on a rotating on call basis Other duties Assigned Phone queue support On-site 5 days a week Required Skills: 2+ years' experience supporting Windows 10 systems. 2+ years' experience supporting Microsoft Office suite. 2+ years' experience supporting Active Directory and Exchange environments. Working knowledge and experience with desktop imaging solutions. Familiarity of basic networking principals and protocols. Understanding of generally accepted enterprise IT practices. Understanding of virtualization and remote access methodologies. Familiarity with VOIP based phone systems. Passion for helping people and solving problems. Ability to manage tickets, work, and time with minimal supervision over the phone Ability to manage tickets, work, and time with minimal supervision over the phone Exceptional trouble-shooting skills. Minor after-hours and weekend work will be required The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

Are you looking to join a global technology department for an industry-leading financial advisory firm? Fisher Investments Japan is looking for motivated technologists to support our business applications. If you want to make a difference as we develop scalable solutions to support our global growth, we want to hear from you! The Opportunity: The Service Desk Specialist provides in-depth desktop support to Fisher Investments Japan and its employees. You will manage troubleshooting, diagnosing, and resolving complex PC and network problems. You will report to the Team Lead. The Day-to-Day: Provide tier 1 and tier 2 support to end-users Perform installation, repair, and preventative maintenance of end-user software and hardware Establish network connectivity ,hardware and software configuration Support third-party software applications Responsible for tracking, resolving, or escalating all incidents and requests in ServiceNow Implement physical end-user inter- and intra- office relocation services Responsible for software pushes and desktop imaging Provide Tier 1 Telecom Support Help develop and improve the Service Desk's efficiency and customer service rating Orders equipment and services for employee business usage Provide a prompt response to user requests for information and assists in application system problem resolution May assist with translation services All other responsibilities assigned by Service Desk Management Additional responsibilities may include: As requested by management, helps with general office maintenance by working with vendors who provide services such as cleaning, basic repairs, moving furniture and other maintenance or facilities requirements; may also be asked to facilitate building deliveries, monitor inventory, and any other responsibilities Your Qualifications: University degree, technical certifications, or combination of education and hands-on experience required Fluent in business English and Japanese 2 or more years of experience in IT and Infrastructure and Operations preferred A+ Certification preferred Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework preferred Experience in decision-making/troubleshooting Excellent customer service skills required Ability to work independently and prioritize work Exemplary written and verbal communication skills Why Fisher Investments Japan: At Fisher Investments, we work for a bigger purpose: bettering the investment universe. From unmatched service to unique perspectives on investing, it's the people that make the Fisher purpose possible. And we invest in them by offering exceptional benefits like: 100% coverage of your monthly medical, dental and vision premiums for you and your eligible dependents through Allianz Care Full refunds on physician fees, prescriptions, testing and more to cover costs outside of national insurance 24/7 access to emotional wellness resources for you and your dependents (Ginger emotional coaches and Allianz Employee Assistance Programme) Travel support benefits through Allianz and Bupa This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. FISHER INVESTMENTS JAPAN IS AN EQUAL OPPORTUNITY EMPLOYER

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website ************************ We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well. Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset. Job Description Job Details: • Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests. • Provides immediate assistance and problem resolution, whenever possible for service inquiries concerning utilization and information regarding all computer systems applications, • telephony and paging systems, personal computers and mobile devices. Qualifications • Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. • Experience with Windows 7 and Office 2010 required; Apple/Mac experience a plus; strong customer service background is preferred; prior phone based IT Support experience is good but not required. Additional Information Kushal kumar IT Recruiter US Tech Solutions Phone No. # ************

Wilmington, DE Hybrid-three days in-office per week and two days work from home Monday-Friday, 8am-5pm or 9am-6pm CSC's Corporate Transactions team is seeking a Team Leader to lead a team of Client Service Representatives who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of corporate transaction filings. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-today work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals. Some of the things you'll be doing: • Create an inspiring team environment with an open communication culture • Develop key performance indicators and set clear team goals • Delegate tasks effectively and set deadlines • Oversee day-to-day operations • Monitor team performance and conduct performance reviews • Handle customer complaints and address escalations with clients • Design and implement process and operational policies • Full spectrum of employee management, development, and training • Motivate team members to achieve objectives • Discover training needs and providing coaching • Listen to team members' feedback and resolve any issues or conflicts • Recognize high performance and rewarding accomplishments • Ensure the highest levels of productivity, service, and client satisfaction levels • Organize team-building activities These are the technical skills, experience, and qualifications that would make someone successful: • 3 years of leadership experience, preferably in a customer service industry • A proven history of successfully mentoring and developing employees • In-depth knowledge of developing and utilizing performance metrics • Proficiency with MS Office, especially Excel • Tremendous written and verbal communication skills • Organizational and time management skills • Decision-making skills • Excellent change management skills • Strong analytical and problem-solving skills • Attention to detail Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.

Position is responsible for screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation. Note: May be internal and external client-focused for company-hosted web-enabled solutions. Entry level position. Works on assignments that are routine in nature. Works with either close supervision of clearly defined procedures. Attendance and schedule adherence are requirements of this position. Job Responsibilities: Provide professional end-user support via telephone, email or web submits. Provide restorative or maintenance actions to resolve end-user problems. Responds tend-user problems based on standard procedures. Track incidents and calls, including but not limited to, entering data into the database timely and accurately. May be responsible for ensuring systems are configured properly. Qualifications & Job Skills: High school diploma or equivalent required. Typically requires less than 1 year of related experience. This is an entry level position. Provide professional end-user support via telephone, email or web submits. Provide restorative or maintenance actions to resolve end-user problems. Responds tend-user problems based on standard procedures. Track incidents and calls, including but not limited to, entering data into the database timely and accurately. May be responsible for ensuring systems are configured properly. Job Requirements: Excellent in oral and written English communication. Excellent customer service skills. Must consistently meet or exceed required performance criteria. Able and willing to take several calls a day when necessary. Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus. Prior BPO experience in Technical Support is a plus. Familiarity with ticketing system, a strong advantage. Must be willing to work in different shifts. Fresh graduates are encouraged to apply. Fluent in English, Spanish, and Portuguese

The Service Desk Specialist provides a focal point for all employees when contacting the I.T. department for hardware or software support, serving as a first point of contact and a primary source of resolutions and expertise for all the organization's internal technology needs. In addition to managing internal support requests, a Service Desk Specialist is a key contributor to a steady stream of enterprise level project work. SPECIFIC DUTIES: Serve as a first point of contact for all internal technology needs and issues, resolving a large percentage without escalation while providing excellent customer service. Consistently, accurately, and in a timely fashion record all service requests and issues in the Service Desk ticketing system, triaging tickets to other members of the IT team when necessary or appropriate. Provide hardware and software support for both onsite and offsite employees, including PC's/Macs, smartphones, printers, A/V equipment, and associated accessories. Format and distribute new PCs as directed by management. Create job aids for users and system documentation for other support personnel. Creation and maintenance of user accounts and password resets for the network and various enterprise applications. Documents, tracks and monitors the problem to ensure a timely resolution. Diligently ensure that all equipment is properly recorded and tagged, and that software licensing is strictly enforced. Assist other IT Staff as needed. EMPLOYEES SUPERVISED: None JOB REPORTS TO: Service Desk Manager QUALIFICATIONS, EXPERIENCE REQUIRED: Bachelor's degree in Computer Science, or equivalent. Excellent customer service skills with experience in technology support. Excellent written and verbal communication skills. Excellent analytical and organizational skills, with the ability to identify priorities correctly in a high volume workload environment. Excellent research abilities to supplement experience in resolving issues and providing advice/recommendations on technical subjects. Demonstrated experience and strong proficiency supporting Microsoft technologies. Demonstrated experience and proficiency supporting Apple technologies. Must be proficient with the Microsoft Office suite (2010/2013/2016) including Word, Excel, PowerPoint, Outlook. 2 years' experience providing user support in a Windows environment (Windows XP & Windows 2007/2010). Demonstrated experience in virus detection and removal. Demonstrated experience in operating system deployment. Strong aptitude for learning and diagnosing software and hardware problems. Ability to quickly learn new and rapidly changing technology Proactive involvement with educational and training activities to enhance technical knowledge. Location: Atlanta Office

Benefits: Opportunity for advancement Competitive salary Flexible schedule Training & development Must be licensed in Maryland. As an Outpatient Therapist at Ellie Mental Health Lutherville Timonium, Baltimore or Owings Mills, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination. Responsibilities and Duties 15 billable hours per week Evaluate mental health diagnosis, create and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy. Provide compassionate care for clients. Utilize creativity in interventions to help clients achieve and exceed goals. Required Qualifications and Skills Candidates are required to have a master's degree in one of the behavioral sciences or related fields from an accredited college or university and on track to obtain licensure in their designated field. Candidates should be licensed in Maryland (LMSW, LCSW-C, LGPC, LCPC, LCMFT) Required experience with completing intake assessments, treatment plans, and clinical case notes. Ability to demonstrate and model stable, appropriate boundaries with clients. Ability to complete and submit documentation of services and other documents in a timely manner. Comfort and familiarity working with a diverse client base. What we have to offer: Flexible scheduling Supervision Opportunity to be creative and develop your passion into new programs and services What else you should know: This position is located in Lutherville/Timonium, Maryland, Baltimore Cross Keys or Owings Mills, Maryland. This position will be under the general direction of the Clinical Director/Supervisor. Learn more about our amazing company at ************************* Flexible work from home options available. Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways. Don't meet EVERY requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you're excited about the chance to be a change-maker with us, but your past experience doesn't perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role! Employee Experience We take care of our people. It's that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too! Y'all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers. We have created a culture that reminds us that our employees are our leaders! Company Structure Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community's needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.” Feeling blah doesn't help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health. In short, we're just people helping people. Wanna join the herd?

The Service Desk Specialist I is accountable for logging incidents, providing Level I support with system problems, questions and requests (including problem recognition and resolution) and for elevating issues beyond Level I support to appropriate group. Position also assists with scheduling vendors repairs and is accountable for tracking equipment and serial numbers. The Exponential Technology Group (XTG) is a specialist in the electronic component distribution and design engineering services industries. XTG is part of the TTI Family of Specialists. This position will be onsite in North Fort Worth, with the opportunity to work from home two (2) days a week after the initial 90-day training period. ACCOUNTABILITIES Ensure excellent customer service by effectively assisting all system users with system problems, questions and requests as well as being ready to assist users at the start of the scheduled shift. Effectively resolve system user problems and requests in a timely manner and with a sense of urgency using system related knowledge by performing problem recognition and resolution. Elevates issues beyond Level I support to appropriate group for resolution. Provide timely response to incidents by following up and updating tickets with relevant and accurate information as incidents are reported. Transfer incidents to Level II support if not able to resolve. Document and track incident status until closed or resolved while keeping upper management informed of the status. Maintain computer and office equipment by logging incidents and scheduling repair services. Provide support in tracking equipment and serial numbers by recording appropriate information for equipment that is installed and/or relocated. Ensure service desk procedures are appropriately documented by assisting with updating Service Desk Manual as needed. EDUCATION & EXPERIENCE High School Diploma or GED required. Associates degree in a related field preferred. One to two years of related experience. SKILLS & CERTIFICATIONS Knowledge in operating personal computers, telephone systems, copiers and fax machines. Strong knowledge of Azure Active Directory, Microsoft Office 365, and Windows 10/11 preferred. Strong customer service orientation. Strong analytical and problem-solving skills. Strong organizational skills and multi-tasking ability. High attention to detail skills. Demonstrated ability to work in teams with a collaborative interpersonal style. Good verbal and written communications skills including excellent telephone etiquette. Possess accurate keyboarding proficiency. This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job descriptions is subject to possible modification to reasonably accommodate individuals with disabilities. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder'), Political Asylee, or Refugee. Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered. XTG is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans' status, genetic information, or any other characteristic protected by law.

This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results. Job Description Requirement Description: HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled HDA with specific responsibilities that include: 1. Understanding of Desktop Support and Software Licensing Services. 2. Uses creativity and innovation to automate and streamline processes and procedures. 3. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 4. Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. 5. Working knowledge of Excel spreadsheets. 1. Strong communication/leadership skills. 2. Strong influence, collaboration and negotiation experience. 3. Ability to collaborate with supporting resources across business and/or functional lines. 4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills. 5. Act as the escalation point for high priority support issues. 6. Ability to interpret end user license agreements. 7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). 8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests). 9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. 10. Must be knowledgeable in the English language/speak clearly and understandably use the English language. Mandatory Requirements/Time 1 Year I.T experience 1Year Troubleshooting experience 1 Year experience documenting procedures Desired Skills/Time • Service Now experience is desired. Additional Information Kindly share your resume to priya.sharma@_360itpro.com or call me on 510-254-33-00 Ext. 130

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset. Responsibilities: Provide technical support to clients via phone, email, or in-person. Identify, troubleshoot, and resolve IT-related issues. Document and track all support requests and resolutions in the ticketing system. Perform remote or on-site installations, upgrades, and repairs of hardware and software. Assist with user account management, password resets, and access permissions. Collaborate with other IT team members to resolve complex issues. Provide training and guidance to end-users on using technology and software. Stay up to date with the latest technology trends, software updates, and security protocols. Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: Proven experience as an IT Helpdesk Support or similar role Excellent communication and customer service skills Strong technical knowledge of computer hardware, software, operating systems, and networking Experience with ticketing systems, remote desktop tools, and diagnostic utilities Familiarity with ITSM best practices, such as ITIL Ability to work independently and as part of a team. Strong problem-solving and analytical skills Ability to multitask and prioritize tasks in a fast-paced environment. Bachelor's degree in computer science, Information Technology, or a related field is preferred, but not required. Compensation: As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-21 per hour. American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

Description Company Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.We're looking for a highly skilled IT Service Desk Agent (I) to join our team. The IT Service Desk Agent (I) serves as the first point of contact for the company teammates seeking technical assistance or general IT information. Provide tier 1 support for inbound calls, triage issues raised via voice (call) and ITSM tickets. Additionally they will create and manage tickets, providing first-level IT troubleshooting, and routing teammates to the appropriate department when necessary. Tier 1 agents deliver excellent customer service while ensuring timely issue resolution or proper escalation.Position Title: IT Service Desk Agent (I) Location: Remote - LATAMWhat you will be doing: Customer Support Answer inbound calls and respond to email or chat inquiries for IT support or general information. Route teammates to the appropriate department or resource if their request falls outside of IT's scope. Issue Triage Analyze and prioritize issues from inbound calls and tickets to determine urgency and impact. Collect and document key details to ensure accurate ticket categorization and resolution. Apply knowledge base resources and scripts to address or escalate issues efficiently. Identify recurring issues or trends and flag them for further analysis. General Inquiries Provide information on common topics, such as IT processes or basic troubleshooting steps. Direct teammates to self-service resources, such as knowledge base articles or internal tools. Troubleshooting Perform first-line troubleshooting for hardware, software, account/password issues, and outages. Walk users through basic resolution steps and escalate complex issues to Tier 2 as needed. Ticket Management Create, update, and close tickets in the ticketing system, ensuring all information is accurately logged. Categorize and prioritize tickets based on urgency, complexity, and impact. Ensure escalations include thorough documentation of all troubleshooting steps performed. Knowledge Base Utilization

This position will be based in Costa Rica and will be responsible in managing the day-to-day operations of accounts payable processes with a focus on delivering excellent customer service. Key responsibilities include assigning tickets to the team, updating supplier data, posting invoices, and handling accounting entries for refunds and adjustments, payment status updates and any other inquiries or requests we receive related to accounts payable General Responsibilities * Assign incoming tickets to the team, ensuring efficient task distribution and adherence to established deadlines. * Review and approve changes to the suppliers' master data, ensuring data accuracy and correct system updates. * Record accounting entries related to refunds or invoice adjustments in the accounting system. * Post invoices in the financial system, ensuring they are entered correctly and promptly. * Provide invoice status updates or send proof of payments as requested. * Review suppliers' account statements, ensuring accuracy of balances and correct payment application. * Create and present monthly team metrics, analyzing key performance indicators (KPIs) and proposing process improvements. * Ensure to keep the SOPs (Standard Operating Procedures) and internal process documentation updated. * Manage, coordinate, and support special projects as needed. * Ensure accounts payable processes are conducted in compliance with internal policies. Experience, Skills, Knowledge * Bachelor's degree or advance student in Accounting, Finance, or related fields. * Minimum of 2-3 years of experience in accounts payable or accounting * Proficient in English level B2 minimum * Proficient in Portuguese level B2 minimum * Knowledge of creating metrics along with experience in project improvement initiatives * Proficiency ERP accounting systems SAP * Ability to record accounting entries and manage adjustments in financial records. * Proficiency Microsoft knowledge (Word, excel, power point, power BI) * Strong leadership, organizational, and decision-making skills We Offer: Competitive salary and benefits package (private healthcare and insurance, Meal allowance, Parking, corporate events for employees) Asociación solidarista Professional and supportive working environment, Co-funding of professional qualifications and program Tuition reimbursement Possibility to work remotely from home on selected days, Modern office space with Doctor's office. Exposure to a dynamically growing leader of the global animal health-care segment. Candidates must be able to demonstrate a clear interest in the role and how it forms part of a long-term career plan. Full time

Basic Function Responding to technical inquiries and providing expert guidance to resolve them, actively support faculty, staff, and students encountering computer-related challenges at the ITS Service Desk and Student Annex. This entails promptly addressing telephone calls and emails, as well as assisting walk-in clients with their technology concerns. Additionally, meticulously document each interaction in the Service Desk call-tracking database, ensuring comprehensive record-keeping. Whenever feasible, deliver hands-on assistance to swiftly resolve student computer issues in the Service Desk Student Annex, fostering a seamless and efficient support experience. Essential Job Functions * Provide Tier 1 (L1) technical support to students, faculty, and staff, which includes desktop and productivity technology, computers, mobile devices, printers, phones, operating systems, software applications, audio-visual components, network connection issues, remote computing, and other technologies. * Respond to queries on the phone, via email, chat, in person, or through remote support software. * Monitor the ticketing management system, currently TOPdesk, follow up with clients as needed, and periodically update our clients on the status of open tickets. Prioritize the urgency of these requests to establish the problem's severity. * Create and maintain documentation on procedures and answers to common questions. This documentation will include maintaining a knowledge base of resolutions to common problems. * Follow best practices to verify a client's identity. This includes in-person interactions, phone calls, emails, and chat messages. * Assist with oversight of student employees and related responsibilities, including scheduling, training, and task delegation. * Varying shift coverage is required from time to time. This shift work could include on-call, rotating, fixed, split, weekend, and evening shifts. * Perform other duties as assigned. Minimum Qualifications * High school diploma or equivalent. * Have a solid working knowledge of computer systems, mobile devices, printers, phones, hardware, software, and other technologies. * Tech-savvy with working knowledge of office automation products, databases, and remote control tools. * Experience or training in computing technology, operating systems (Windows and mac OS), and standard application software, especially Microsoft Office, Google Workspace, and web browsers. Preferred Qualifications * Associate-level degree in computer science or a related field. * Proven experience in Tier 1 (L1) technical or other customer support roles. * Demonstrated experience using TOPdesk or another ITSM tool. * Experience in user support and technology training. * Working knowledge of DUO or other two-factor authentication systems. * Experience with basic networking. * Working knowledge of Linux or Unix-based operating systems. * Experience with Banner applications. * Technical expertise gained in a network-intensive environment. * Customer-focused team player, conscientious and dependable, pleasant demeanor, able to remain calm, focused, and courteous with occasionally irritated callers. * Excellent communication skills, both written and oral, and interpersonal skills. * A self-starter and self-disciplined individual committed to self-education. * An openness to learning new technologies. * Possess good problem-solving, analytical, and team-working skills with the ability to diagnose and resolve rudimentary technical issues.

About Us: Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day. Why work at Pacvue? Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations. Have fun - we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed. Learn - from the best! Our team is full of talented people who want to help you learn, grow - providing you with mentorship, the industry's best practices and thought leadership. Grow fast - the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market. About the role: About the Role: Pacvue is seeking a highly skilled and motivated Service Desk Manager to lead our IT Service Desk / Help Desk team. This role will report to the Corporate IT Director and will be responsible for overseeing the daily operations of the IT Service Desk, ensuring efficient resolution of IT-related issues, and maintaining a high standard of IT service delivery across all Pacvue brands. The Service Desk Manager will play a key role in developing processes, managing Service Desk related projects, implementing best practices, managing team performance, and supporting an enterprise-wide IT strategy. Responsibilities: Lead, mentor, and develop the IT Service Desk team, providing guidance and support to ensure high-quality service. Oversee the Service Desk ticketing systems, ensuring prompt triage and resolution of IT application and hardware issues, ensuring adherence to SLAs and KPIs. Establish and refine IT processes, workflows, and documentation to improve efficiency and effectiveness. Act as the escalation point for complex IT issues and coordinate with higher-tier support teams when necessary. Manage and support enterprise applications across Pacvue brands, including Okta, Slack, M365, Atlassian Suite, GitHub, and others. Partner with the Corporate IT Director to develop and maintain IT policies, procedures, and best practices to support security, compliance, and operational excellence. Monitor team performance, generate reports, and implement improvements based on metrics and feedback. Ensure continuous training and upskilling of the IT Help Desk team. Required Skills & Qualifications: 5+ years of IT support experience, with at least 2+ years in a managerial or leadership role. Strong knowledge of hosted application support, including Okta, M365, Atlassian Jira/Confluence, Slack, Zoom, and MDM solutions (Intune, Kandji). Experience supporting MacOS & Windows 10/11, including OS installation, configuration, and patching. Proven ability to lead and manage a team in a remote environment, with strong interpersonal and communication skills. Ability to analyze data, generate reports, and make informed decisions to improve IT service delivery. Ability to manage multiple priorities in a fast-paced, dynamic environment. Strong problem-solving skills with a proactive and customer-focused mindset. Experience working in a 24/7 environment and supporting global teams. Shift work may be required, with prioritization of US working hours. Preferred Skills & Qualifications: Jira Service Management experience. ITIL certification or similar IT service management experience. Experience implementing and optimizing help desk ticketing systems. Previous experience in a startup environment. Familiarity with cybersecurity best practices and compliance requirements. Salary and Benefits: Competitive salary of $1250 USD per month with potential annual performance based increases Work From Home Annual contractor bonuses every December and a comprehensive benefits package include HMO for the contractor and immediate family (spouse and children) after three months Sick leave and paid time off after three months Maternity/Paternity leave (applicable after six months) Internal training Opportunities for personal and professional growth within a supportive team environment. #LI-remote Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.