Service Desk Agent Education Requirements And Courses

Service Desk Agent Education Requirements

Updated January 8, 2025

2 min read

Usually, service desk agents don't need a college education. The most common degree for service desk agents is bachelor's degree with 46% graduates, with only 37% service desk agent graduates earning associate degree. Service desk agents who decided to graduate from college often finish DeVry University or University of Phoenix. Some good skills to have in this position include customer service, service desk and technical support.

What education do you need to become a service desk agent?

What degree do you need to be a service desk agent?

The most common degree for service desk agents is bachelor's degree, with 46% of service desk agents earning that degree. The second and third most common degree levels are associate degree degree at 37% and associate degree degree at 7%.

Bachelor's, 46%

Associate, 37%

High School Diploma, 7%

Diploma, 4%

Other Degrees, 6%

What should I major in to become a service desk agent?

You should major in computer information systems to become a service desk agent. 14% of service desk agents major in computer information systems. Other common majors for a service desk agent include business and computer science.

Computer Information Systems, 14%

Business, 13%

Computer Science, 12%

Information Technology, 12%

Other Majors, 49%

Best majors for service desk agents

Rank	Major	Percentages
1	Computer Information Systems	14.1%
2	Business	12.8%
3	Computer Science	12.3%
4	Information Technology	11.8%
5	Computer Networking	8.2%

Show more common service desk agent majors

20 best online courses for service desk agents

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1. Customer Service Fundamentals

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

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2. IT service operations and Service Desk management

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Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...

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3. Service Desk Analyst Crash course for beginners.

4.2

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Get Hands-On Experience for following JOB roles - Service Desk Analyst IT Help Desk Professional L1 IT Support GSD...

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4. Help Desk Analyst

4.2

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Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

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5. ComputerCavalry: IT Help Desk Training for IT Professionals!

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Help Desk Training for IT Professionals is a 10 lecture course that provides valuable work experience to beginners in IT...

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6. Customer Service & Support For Customer Service Executives

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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

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7. IT Support and Service Desk jobs -Crash Course for Beginners

4.6

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Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1...

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8. Learning IT Help Desk for Beginners

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Must know skills for Helpdesk and Service Desk Professionals!!...

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9. Your Customer Service Toolbox: Best Practices for Beginners

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Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

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10. Customer Service Foundation

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An introductory course about understanding the foundations of Customer Service...

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Average service desk agent salary by education level

According to our data, service desk agents with a Associate degree earn the highest average salary, at $25,161 annually. Service desk agents with a Bachelor's degree earn an average annual salary of $25,122.

Service Desk Agent education level	Service Desk Agent salary
High School Diploma or Less	$24,829
Bachelor's Degree	$25,122
Some College/ Associate Degree	$25,161