Service Center Analyst Jobs Near Me

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY As the Analyst, Global Security Operations Center, you will be responsible for providing a safe and distraction free environment for all Chipotle guests and employees. The Chipotle Global Security Operations Center (GSOC) is a 24/7 crisis monitoring and reporting center that provides real time risk response and analysis for office and restaurants. The GSOC provides warnings and guidance on instances such as: threats related to criminal activities, geo-political crises, weather-related emergencies, and natural disasters affecting our people across the company in support of the Asset Protection vision. The GSOC Analyst operates as a member of the GSOC team supporting global security and crisis related calls from employees and internal partners, coordinating appropriate actions based on policy and procedures. This individual monitor's external media and proprietary data systems for indications and warnings of enterprise, global security, and crisis related events, reporting all crisis related events to our field, restaurant, and RSC partners. **The work shift is 4PM to 12AM with Wednesdays and Thursdays off** WHAT YOU'LL DO Demonstrate excellent customer service skills when answering calls from our external, field, restaurant, and RSC partners Respond to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and restaurants globally Deliver instructions regarding employee safety to leaders and employees while defusing highly impactful and emotional situations Accurately and concisely report incidents dealing with theft, safety, and other global security issues Monitor internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency, escalating to appropriate internal partners and leadership based on the findings. Monitor the security and safety for all employees, including those who travel or work at our office locations. May follow-up with the employee, leadership and internal partners as needed. Monitor access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise global security and resilience team or external resources WHAT YOU'LL BRING TO THE TABLE High school diploma or general education degree (GED) required. Bachelor's Degree (BA/BS) from 4-year college or university in emergency management or criminal justice preferred. 2-4 years of experience supporting crisis management, security operations, or call center equivalent strongly preferred. CPR and first aid training preferred. Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment; including diffusing emotional situations and effectively delivering instructions regarding safety. Strong decision making through sensitive situations in a fast-paced environment. Ability to build rapport and work collaboratively within a team-oriented environment. Excellent customer service and active listening skills. Excellent verbal and written communication skills. Strong computer skills in Microsoft Office, Excel, and PowerPoint Self-motivated, proactive approach in the application of GSOC, Crisis Management, and Global Security practices. Detailed, working knowledge of building security, fire, and safety systems. Ability to work a variable schedule to support the global operations of a 24/7 team. PAY TRANSPARENCY A reasonable estimate of the current base pay range for this position is $24.04-$30.54. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit ********************************** for more details. WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Law expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Law experts to help train generative artificial intelligence models This freelance opportunity is remote and hours are flexible, so you can work whenever is best for you You may contribute your expertise by… Assessing the factuality and relevance of domain-specific text produced by AI models Crafting and answering questions related to Law Evaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A bachelor's or higher degree in Law or a related subject Experience working as a Law professional Ability to write clearly about concepts related to Law in fluent English Payment: Currently, pay rates for core project work by Law experts range from $30 to $50 per hour USD. Rates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply. Certain projects offer incentive payments. Please review the payment terms for each project.

About Baldor Since our beginnings as part of the iconic Greenwich Village retail store, Balducci's, Baldor has maintained its original promise - curate and deliver the best ingredients from around the world. For 25 years, we have served the food industry using cutting-edge logistics to create a seamless customer experience. Our commitment to service and quality has made us the first choice in distribution for a diverse list of industry leaders, including hotels, restaurants, county clubs, hospitals, and nursing homes. Position Summary The FP&A, Analyst will be responsible for assisting with financial forecasting, budgeting, and analysis to support strategic decision-making across the organization. This pivotal role requires strong financial / operational acumen, excellent financial modeling skills, and the ability to collaborate effectively with cross-functional teams. The FP&A, Analyst will support the Management team and Department leaders with data-driven analysis in support of Baldor's strategic and financial objectives. Responsibilities · Play a key role in preparation of financial and strategic plans for individual departments and the wider organization. · Prepare and consolidate the financial planning, budgeting, and forecasting processes ensuring accuracy and alignment with strategic objectives. · Develop and deliver financial reports, dashboards, and presentations for the Management team, highlighting critical performance indicators, trends, and areas of opportunity / risk. · Conduct variance analysis to gauge actual financial performance against budgets and forecasts, while elucidating the principal drivers of variances. · Partner with the Accounting team during the Close process, which includes reviewing Departmental P&L results and identifying potential expense accruals. · Serve as FP&A liaison to Departments by working closely in support of initiatives and general financial inquiries. · Create financial models (Cash Flow, P&L, etc.) analyzing past performance and helping predict future growth. · Collaborate with operational and functional units to establish and monitor key performance metrics. · Support business leaders in evaluating and measuring the financial implications of strategic endeavors, investments, and business cases. · Assist in development / implementation of enhanced FP&A tools (reporting, modeling, etc.) · Uphold compliance with financial protocols, procedures, and regulatory prerequisites. Requirements and skills · Bachelor's degree in Finance, Accounting, or a related field. · Accumulation of 3-5 years of progressive experience in financial planning and analysis. · Strong financial acumen and ability to interpret and analyze complex financial data. · Demonstrated experience in financial modeling, forecasting, and budgeting. · Detail-oriented with the ability to multi-task and meet deadlines with minimal supervision. · Exceptional analytical and problem-solving skills, with the ability to identify trends in financial and operational data. · Strong business partnering skills, with the ability to collaborate effectively with stakeholders. · Excellent communication skills with the ability to clearly articulate complex financial concepts to non-finance professionals. · Proficiency in financial analysis tools, ERP systems (MS D365 preferred), and advanced knowledge of Microsoft Excel and PowerPoint · Experience in the food distribution or manufacturing industry is preferred but not required. · Must be available to work onsite four days per week, with the option to work remotely one day per week. Join our dynamic team and make a significant impact on the success of our products and the satisfaction of our customers. Apply now. We look forward to meeting you!

Contract to Hire Columbus, OH The Service Desk Analyst, plays a key role in delivering exceptional service and support experiences, ensuring customer satisfaction with every interaction. This role contributes to the success of the organization by providing high-quality IT support and effective solutions through proactive problem resolution. Responsibilities include handling incident, problem, request, and knowledge management tasks, such as intake, triage, troubleshooting, escalation, documentation, and resolution. Operating 24/7/365, the Service Desk offers level 1 and level 2 support to the whole company. As the face of IT and intake for IT teams, supported areas include end-user software, hardware, mobile devices, enterprise and business applications, and telecommunications. Key Responsibilities: · Remote and Onsite Support: Actively participate in all Service Desk core responsibilities, providing both remote support (via phone and ticket queue) and onsite support (through kiosk/walk up desk). · Customer Experience: Deliver exceptional customer experiences by providing support for the technical environment, ensuring prompt, friendly, and professional service. · Technical Issue Resolution: Provide accurate, complete, and timely resolutions for technical issues. Progress and escalate unresolved issues appropriately when they fall outside the scope of Service Desk responsibilities. · Ticket Follow-Up: Ensure thorough follow-up on all tickets, confirming successful resolution with end users before ticket closure, maintaining clear communication throughout the process. · Knowledge Management Contribution: Consistently utilizes the Service Desk knowledge management system when triaging incidents. Identify gaps within the knowledge base and contribute by creating and maintaining knowledge articles to address these gaps. · Account Management: Accurately create and maintain user accounts and manage access permissions as defined by organizational protocols. · Team Collaboration: Actively participate in Service Desk team meetings and activities, fostering collaboration and continuous improvement. · Flexible Coverage: Display flexibility by providing support during peak times, as well as covering for team members during vacations or sickness, ensuring uninterrupted service. Minimum Qualifications: · Education: Associate in information technology, MIS, Business or equivalent · Years of Experience: 0-2 · Knowledge & Skills: ~ 1 year of experience in a Enterprise Service Desk and/or technical support environment, demonstrating proficiency in handling technical issues and providing IT support. · Customer-Focused Support: Minimum of 1 year of experience in a customer-focused support environment, with a strong commitment to providing outstanding service and building positive relationships with end users. · Familiarity with using a ticket management system to track, prioritize, and resolve incidents and service requests efficiently. · Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to a diverse audience and partner effectively with various teams. · Industry Standard Software Support: General experience with industry-standard software and applications, including Microsoft Office programs, Adobe Reader/Acrobat, Apple iOS, Google Chrome, Microsoft Edge, Remote Desktop Connection, and telephony systems (e.g., Genesys, Avaya). · End User Hardware Knowledge: Familiarity with common end-user hardware, including Dell and Mac laptops/desktops, office printers, and other computer accessories. · Network Support Knowledge: Basic understanding of common network support issues related to LAN/WLAN. · Certification Preferences: A+ Certification is preferred, demonstrating foundational knowledge in IT support and hardware troubleshooting. Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Locust Walk Job Description: Experienced Analyst Office: Boston, MA; [must have U.S. Citizenship or Green Card - U.S. only] Locust Walk is a global investment bank that integrates corporate development strategy and execution with capital raising for innovative life science companies of all stages. We partner with founders, executives, and board members through all aspects of corporate development across company, asset, and deal lifecycles. Through our extensive market intelligence interfacing with investors, large pharma, biotechs, and academic leaders, we have a deep understanding of how science and data translates into actionable transactions and business strategy. Why is this role potentially just right for you? If you are looking to build your career with a fast-growing investment bank with significant upside potential in position, responsibility, and compensation, we're looking for you. Analysts have a strong passion for life sciences (an academic focus or willingness to learn). You will have the opportunity to work with multiple clients simultaneously on both the strategy and execution of transaction assignments diversifying your experience and providing a dynamic environment. A week in life for this role? The focus for the Analyst is to play a key role in executing the Firm's engagements. Our engagements range from executing strategic partnership deals, M&A transactions, capital raises and strategic consulting engagements. Our Analysts assist in identifying target partners, maintaining contact logs and board update materials, producing deal marketing materials, financial valuation and comparable transactions analysis, and deal modeling in support of negations. Analysts will receive significant responsibility and ownership over their work including multiple opportunities to present to both the firm and clients. Strategic commercial assessments in support of deals also require discussions with key opinion leaders, leading analysis of secondary sources, full P&L models, and production of full commercial decks. Business development activities are essential to furthering our growth. An Analyst will contribute to maintaining and updating databases in support of Locust Walk's mission as well as preparing thought pieces and analytics for our marketing materials. Our senior deal team is dedicated to the professional growth of our Analysts. Each engagement provides a new learning opportunity, and we aim to vary the team members assigned to new clients so that everyone has the chance to work with different colleagues while still gaining exposure to different transactions. Prior positions of responsibility that might be good experience for this role? Any of the below backgrounds might have generated the experience required to be successful in this role. However, this does not mean that if you haven't worked for this type of team, you're not qualified. Read between the lines, for intent and not literally: Business / Corporate Development at a biotech or pharmaceutical company Strategic Consulting R&D Finance Biology and/or STEM research Qualifications: Professional and Academic Prowess. All our team members have different strengths that contribute to the success of our firm. The background for an Analyst position would ideally illustrate the following attributes: Passion for life science transactions: some relevant industry experience is preferred Successful track record working on transactions in the life science space: working directly or in a supportive role to close strategic transactions, M&A, and/or financings is helpful First-rate education: strong academic track record; working toward a degree in life sciences Interest in entrepreneurship and working with early stage companies 2-3 years of experience in a similar role Skills: Basic understanding of financial modeling, including P&L, BS, cash flow statements, and DCF models Strong communication skills and comfort presenting in front of company management, Board, and speaking directly with physicians and other key opinion leaders Excellent written and oral presentation skills Either a proven track record of working with and managing teams or relevant leadership skills that demonstrate an ability to do so successfully What is our culture? We look for entrepreneurial, growth-oriented individuals who are committed to the success of others. We have a high-performance culture that rewards creative solutions to daily challenges, as well as a strong work ethic while enjoying the ride. Locust Walk offers a mindful work-life balance within the context of a transaction-focused professional services firm. While we have always connected in our physical locations, ate lunch together, and enjoyed other team activities, we have now created a hybrid environment of in-office and work-from-home flexibility. We are open and honest with each other and transparent in our dealings, including information about the health of the business. A match with our values and culture is our highest priority This person needs to live the Locust Walk values. Culture is very important to us; we're looking for people who make a good fit. Listed below is an overview of our core values. Please consider whether these are a match with yours: Commitment to the Success of Others Global team-based culture with individual accountability No team member is left behind: we are committed to succeeding together for the benefit of both our clients and the company Open and Courageous Communication In the spirit of caring for each other's success, we commit to being truthful and transparent in our communication and feedback, both to clients and inside the company, and we do so with empathy and success We commit to thoughtful and rigorous debate and feedback at all levels of the company The Locust Walk Leadership Team always strives to be as transparent as possible with the company Growth Mindset We thrive on challenge and are life-long learners. We are not afraid of failure, yet see it as a springboard Honest bi-directional feedback is important for building trusted, productive relationships Feedback should be given as soon as possible after an event or situation occurs rather than waiting for the moment to pass Entrepreneurial Spirit We are self-motivated to succeed and will do whatever it takes for our clients to succeed in an ethical manner We will always have a small firm ethos with an entrepreneurial mindset and minimized bureaucracy Enjoy the Ride We care about and for our clients and each other We work hard and integrate fun into the core of what we do. We all have unique interests and find common ways of sharing that with each other Wins should be celebrated It's about the journey, not the destination How much could someone earn in this role? Our firm has a multi-part compensation structure: We pay a competitive base with other transaction focused professional services firms Every person at Locust Walk will be eligible to earn a bonus based on exceptional individual and firm performance that encourages both accountability as well as teamwork and helping to grow the overall business We offer a great competitive Total Benefits package which includes health, dental, and vision, as well as other great competitive benefits We have a flexible vacation policy on top of 9 official company holidays We offer a 401k match We have a flexible work schedule (Tuesday through Thursday in office) For more information: Visit our website at ******************

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 41,500 professionals, present in more than 40 countries across the five continents, all contributing to our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future. Acciona offers a competitive salary, relocation assistance where relocation is required and approved, 401(k) retirement plan, medical, dental, vision, life, short and long-term disability benefits, tuition reimbursement, paid time off, and more. Responsibilities Validate and reconcile all settlement transactions through System Operators. Ensure Payments are correctly made to or received from the System Operators or counterparties, and report disputes where circumstances dictate. Ensure all third-party physical and financial contracts are correctly administrated and settled in accordance with trading contract terms and conditions. Send monthly settlement data/reports to the Accounting department. Research and monitor policy regulation and legislative developments in the energy market in relation to Renewable Energy Certificates (RECs) and capacity. Research Industry documents, business manuals and upcoming policies Manage filings of regulatory agreements for existing and new assets. Ensure correct filings of Market Participation data, Project Registration, Project Filings (ex: REC eligibility). Monitor Market renewable projects. New ISO developments. Requirements Bachelor's or certificate degree in Business Administration, Compliance, Paralegal, Administrative Assistant, or related technical field or equivalent work experience required. At least 3-4 years in the utility industry working in a deregulated energy market environment preferred. Knowledge of the ISOs and the REC industry preferred. Knowledge of the Canadian Market a plus (IESO/AESO). Ability to organize and prioritize issues and workload. Flexibility and ability to adapt to constantly changing priorities. Exercising independent judgment and initiative. Ability to track and meet deadlines. Knowledge of the Canadian Markets a plus (IESO/AESO). High level of integrity, thoughtful judgment, and problem-solving. Uses Word, Excel, PowerPoint, Outlook, and other programs to accomplish work. Other responsibilities as assigned. Commitment to teamwork. Excellent communication and listening skills. Benefits - we've got you covered! Base Pay: $ $70,000 - $85,000 based on experience, education, and skillset Annual Company Bonus 15% Comprehensive Benefits starting on Day 1, including medical, dental, and vision insurance for you and eligible dependents, plus an Employee Assistance Program (EAP), HSA company contributions, and FSA options. After 90 days, you'll also have access to life insurance, disability coverage, paid parental leave, and optional plans 401(k) with company match and immediate vesting after 90 days 15 days of PTO (with 1 additional day per year of service), 9 public holidays, and 2 flexible holidays $50 monthly reimbursement for health, wellness, or fitness-related memberships and equipment Career development and growth opportunities, along with access to technical, skills, and language training programs, including tuition reimbursement Downtown Chicago office, featuring a modern, open layout with plenty of collaborative spaces and breakout areas. Daily perks include coffee, complimentary healthy snacks, and free access to the building's fitness center Hybrid work schedule, with 3 days in the office and 2 days working from home, plus early Fridays with a 3 p.m. cut-off As a company that values diversity as a source of talent, we work to foster an inclusive environment that promotes respect, belonging and engagement so that all people can participate on an equal opportunity basis. We invite everyone to apply regardless of origin, circumstances, background or condition. We are an equal-opportunity employer committed to creating and supporting a diverse and inclusive workforce that is free of all forms of discrimination.

We're looking for candidates with great customer service skills to fill our Remote Customer Service role! This role is entirely remote and offers full-time/Part time hours with flexibility . We are ready to schedule interviews for this week. We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, ready to learn, and loves a fast-paced atmosphere. Language Requirement: Proficient level English Preferred experience/skills: Previous experience in customer service or sales is a plus. Great communication skills Ability to listen to and understand customer needs. Good problem-solving skills Comfortable working remotely and independently Willingness to learn and develop new skills. Ability to adapt to change in a dynamic environment. If this sounds like you, we'd love to chat! What You Can Expect: Flexible schedule 100% Remote position (Work from home) Hands on training Life insurance Health insurance reimbursement Industry-leading resources and technology We hope to see your application soon! Additional information:Employment type: Full-time

Russell Tobin & Associates is currently seeking a Personalization & Promotions Analyst to work for our client in the retail industry. Apply now for consideration! Contract: W2, 4-months (Extension Possible) Pay Range: $40-46/hour (dependent on experience) Summary: The Personalization & Promotions Analyst will play a crucial role within the Digital Commerce Operations team, responsible for executing pricing, promotions, and content personalization. This role supports the Loyalty program and ensures seamless customer experiences across various digital platforms. Responsibilities: Assist in the setup of pricing, promotions, and coupons, including everyday promos, event promotions, direct mail promotions, and appeasement codes. Validate promotions by verifying offer logic, iterating promotional disclaimers, and ensuring a smooth customer experience. Support campaign setup for rewards, accelerators, and events for Loyalty Members. Collaborate with the legal team to manage and draft promotional disclaimers. Perform quality assurance testing (website & app proofing, marketing email testing, promotion code testing, etc.). Support pricing & promotion A/B testing and coordinate setup across all channels. Qualifications: Bachelor's degree or related experience required. 3-5 years of experience in digital business or related fields preferred. Strong organizational and detail-oriented skills. Ability to manage multiple projects in a fast-paced environment. Excellent oral and written communication skills. Experience working cross-functionally with teams. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Experience with SharePoint, Salesforce Commerce Cloud, Workfront Proof, or Moveable Ink is a plus. Russell Tobin / Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings plan, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

We are seeking several Engagement Letters Analysts. This position will be based in our client's New York office. There are multiple daytime (1st) shifts available within the hybrid schedule and a fully remote 2nd shift option. Shift options: Monday - Friday 7:00 am - 3:00 pm ET - Hybrid (3 days in office) 9:30 am - 5:30 pm ET - Hybrid (3 days in office) 4:00 pm - 12:00 am ET, this shift offers a fully remote work model. The Engagement Letters Analyst reviews and analyzes documents and data, executes projects, and performs other functions related to maintaining, negotiating, and analyzing client engagement terms to meet the needs of the Firm. The role plays an integral role in assisting the Firm in managing the evolving landscape of client-driven agreements including Engagement Letters and Outside Counsel Guidelines ("OCGs"). Responsibilities include but are not limited to: Performs strategic analyses in support of the Firm's client-based and industry-specific initiatives. Drafts clear and comprehensive Engagement Letters in compliance with Firm policies and legal requirements. Reviews and analyzes existing Engagement Letters and OCGs, identifies relevant issues of concern to the Firm, and drafts internal and external facing responses related thereto. Reviews documentation and creates database records summarizing Engagement Letters and OCGs; performs ongoing maintenance of related database, including escalation of outstanding records. Serves as a resource and a central point of contact regarding client engagement terms and information requests. Understands and responds to inquiries and requests made by attorneys and professional staff and demonstrates this understanding through the use of effective communication. Actively seeks to enhance knowledge of all related procedures and processes. Analyzes documents and data, interprets results, summarizes findings and presents to attorneys and staff to assist with effective decision making. Generates and analyzes reports and communicates key terms and data. Handles multiple client analysis projects and works closely with management, partners, and other Firm stakeholders across departments as needed to achieve the Firm's objectives. Leverages available technology to assist in the analysis of Engagement Letters and OCG. Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others. Manages Firm resources responsibly. Complies with and understands Firm operation, policies and procedures. Performs other related duties as assigned. Qualifications Knowledge of drafting and reviewing Engagement Letters, and responding to client and internal questions regarding such documents Knowledge of how a law firm operates, including awareness of the key elements in the relationships between a firm and its clients Ability to break down complicated tasks into smaller components. meet deadlines, solve problems creatively, spot concerning issues, read, interpret and follow instructions and synthesize, interpret and summarize information in a clear and concise manner Excellent writing and editing skills Knowledge of relevant Firm computer software programs (e.g., Outlook, MS Word, Excel, PowerPoint, Litera Compare/redlining software), with the ability to learn and actively interact with new software and operating systems (e.g., Aderant Expert, A.I., relational databases) Demonstrates effective interpersonal and communication skills, both verbally and in writing with close attention to detail Excellent analytical, troubleshooting, organizational, and planning skills Ability to use discretion and exercise independent and sound judgment, handle multiple projects, sensitive matters and maintain confidentiality, organize and prioritize work, work well in a demanding and fast-paced environment and work well independently as well as effectively through collaboration within a team Flexibility to adjust hours and work the hours necessary to meet operating and business needs. Experience and Education Bachelor's degree Minimum of three years of related experience Benefits include - Medical, Dental, Vision, 401K, Generous PTO, Year end discretionary bonus and more

(Open to candidates in Northeast, Wisconsin - Not currently sponsoring H-1B visas) The Manufacturing Customer Support - Training Technician leads the development and delivery of technical training programs at our client's plant in Northeastern, Wisconsin for customer technicians, focusing on both equipment installations and operations. In addition to designing and facilitating impactful training experiences, this role will provide exceptional remote-based phone support to customers, ensuring they receive prompt, accurate, and customer-focused assistance. The ideal candidate is a skilled communicator with technical expertise and a passion for delivering outstanding customer experience and successful customer outcomes. Job Duties & Responsibilities Customer Technical Training: Develop and deliver comprehensive training programs for customers on equipment installation, setup, operation, and maintenance. Create engaging training materials, including manuals, videos, presentations, and online resources, tailored to customer needs. Lead at factory and/or virtual training sessions to ensure customers fully understand and utilize products effectively. Remote-Based Phone Support: Provide remote technical support via phone or video to assist customers with troubleshooting, operational questions, and issue resolution. Diagnose and resolve technical problems efficiently, ensuring minimal downtime for customers. Document and track customer support interactions, escalating issues to internal teams when necessary and contributing to our knowledge base growth. Customer Experience: Deliver exceptional service in every interaction, ensuring customers feel valued, supported, and confident in using their equipment. Gather customer feedback during training and support interactions to continuously improve programs and processes. Ensure satisfaction and successful customer outcomes. Collaboration: Partner cross-functionally to align training content with product updates, customer needs, and company objectives. Share insights gained from customer support and training to drive products and process improvements. Technical Expertise: Maintain a deep understanding of company products, including installation, operation, troubleshooting, and maintenance processes. Stay current on industry trends and technologies to ensure training content remains relevant and effective. Qualifications Experience: 3+ years in technical training, technical support, or a customer-facing technical role. Experience delivering remote support and training to customers. Experience in the packaging industry or related technical fields is a strong plus. Skills: Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical audiences. Excellent problem-solving and troubleshooting skills. Proactive and customer-focused, with a passion for delivering exceptional experiences. Organizational skills to manage multiple training programs and support tasks simultaneously. Tools & Technology: Proficiency in virtual meeting tools (e.g., Zoom, Microsoft Teams) and training software. Familiarity with CRM systems (e.g., Salesforce) and technical support ticketing systems. Ability to create professional training materials using PowerPoint, video editing software, or similar tools. Education: Bachelor's degree or Associate's degree in engineering, technical education, or a related field preferred. Certifications in technical training or customer support are a plus. Other Misc. Excellent follow-through and proactive communication style Cross-functional training and Field Service Technical training experience preferred Continuous improvement and industry training upkeep Hours: Monday through Friday. 7:00 am - 5:00 pm. These are business hours, start and end times may vary based on departmental needs. (Can be flexible). Weekends are not required.

The Service Desk II role is primarily focused on helping end users with computer issues. The role is also responsible for deploying and managing computers, printers, phones, and other accessories. The Service Desk II role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible. The Service Desk II role also includes responsibilities managing some of the systems with less supervision than the Service Desk I role. What We Offer Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training Duties and Responsibilities Reporting to the IT Manager, the duties and responsibilities of the Service Desk II role include: End user support for onsite and remote computers, mobile devices. End user support for phone system and fax system. Deploy and manage computers. Install and configure workstation applications and accessories. Assist with computer moves. Assist with management of printers. Create and improve department documentation (SOPs and Standards). Assist with management of infrastructure systems and hosted systems. Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first. Help with vendor management activities for software and service providers. Work with other departments and teams as needed to achieve the goals of the organization. Be professional with users, leaders, and vendors. Treat them with kindness and respect. Desired Skills & Experience Minimum Requirements High School diploma. 2-5+ years of professional work experience in technology or another service-related field. Be able to lift and carry typical computer, monitor and printer devices. Core Competency Requirements Solid understanding of the Windows Operating System for workstations and laptops. Solid understanding of Microsoft Office. Solid understanding of mobile devices and configuration. Preferred Competency Requirements Experience deploying and supporting Mac computers. Experience supporting a phone system. Experience with Active Directory, File Server Management and Print Server Management. Experience managing users and mailboxes in O365. Experience with backup and restore solutions. Pay Commensurate with qualifications. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Since 1968 Horton Emergency Vehicles has built the industry's most innovative ambulances for first responders risking their lives to save others. Horton designs, manufactures, and delivers the highest-quality, most tailor-made ambulances the market has to offer. Horton Emergency Vehicles is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV's and much more. Our 6,500+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year. Warranty Analyst - Fire Truck Provides support for two functions, reviews and enters incoming vehicle warranty report data onto vehicle history Excel spread sheet record, processes returned warranty parts for warranty coverage through vendors, reports to warranty Manager Responsibilities: Review incoming warranty claim forms for completeness and enter vehicle information Check incoming warranty claim data for billing accuracy and vehicle registration Works closely with cross-functional teams to verify accuracy of warranty charges Translates technical vehicle service related data, codes information, and enters onto vehicle history Excel spread sheet in subcategories Processes defective warranty return parts for return to vendor for labor credit and replacement of defective parts Contact vendors when necessary to arrange RMAs for labor credit and defective parts return Help maintain log for return parts Processes shipping of warranty replacement parts to Dealers and repair facilities and ensures delivery of parts in a timely manner Works with stockroom and parts sales to transfer parts as needed The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and/or training as requested by your line manager Requirements (education, experience, travel, physical, work environment): Proficient in MS Office Outlook, Word, experience with Excel spreadsheet formulas and report generation. Mechanical aptitude necessary to correctly code and organize technical data portion of Excel spread sheet Strong organizational skills with the ability to multi-task in an ever-changing and demanding environment. Ability to communicate and interact with others Data entry skills (important) Attention to Detail/Accuracy Ability to work independently, with minimal or no supervision Good interpersonal skills Good verbal and written communication skills. Associate degree in Technology or 2 years of relevant experience in a manufacturing/parts sales environment (preferred), or an equivalent combination of education and experience.

Here at Lower, we believe homeownership is the greatest wealth creator in America today. Our goal is to make homeownership accessible to more people. We also know the path to get there can be daunting; but it doesn't need to be. As a mission-driven fintech, everything we do revolves around simplifying the home buying process. Through our growing family of companies and products, our team meets customers where they want to do business at every step of the journey. Lower has originated, underwritten, and funded tens of billions of dollars in home loans and offers an industry-leading customer experience with ratings of 4.8 on Trustpilot, 4.9 on Google, 4.9 on Zillow, and A+ from the Better Business Bureau. We innovate through technology, but our people are what sets us apart. Job Description: IT Support Analyst II provides advanced technical support, troubleshooting, and customer service for end users. This role is responsible for diagnosing complex IT issues, assisting with IT training, and supporting IT infrastructure. IT Support Analyst II also collaborates with vendors and escalates unresolved issues to higher-tier support teams when needed. What you'll do: Serve as the first or second point of contact for users experiencing technical issues. Diagnose, research, and resolve advanced hardware, software, and network-related problems. Assist with managing and maintaining IT assets, including computers, peripherals, and mobile devices. Provide technical guidance to Tier 1 analysts and assist in training new team members. Escalate unresolved technical issues to Tier 3 (IT Engineer) support when necessary. Work with vendors and internal stakeholders to develop and maintain IT training content. Assist with the onboarding and offboarding process, including provisioning and deprovisioning user accounts. Maintain and update IT documentation, knowledge base articles, and troubleshooting guides. Identify recurring IT issues and recommend solutions to improve system efficiency. Maintain a high level of customer service while working in a fast-paced IT environment. Perform other duties as assigned. Who you are: Minimum 6 months of helpdesk or IT support experience required. Strong customer support skills and ability to communicate technical concepts clearly. Experience troubleshooting Windows OS, Microsoft 365 applications, and network connectivity issues. Strong problem-solving ability and attention to detail. Ability to multitask and prioritize issues effectively. Knowledge of IT security best practices, including user account management and endpoint protection. High level of professionalism and ability to maintain confidentiality. Able to lift at least 50 pounds for IT hardware deployment. Why you'll love working at Lower: You'll be surrounded by talented, dedicated people who believe in the company's mission. You'll be able to shape the future of Lower's user experience. You'll join a locally and nationally recognized best place to work that values promotion from within. There is opportunity for professional growth and development. Plus: Competitive compensation plan Extended benefit offerings including: Medical/dental/vision Paid holidays Paid time off Parental leave Life insurance Short- and long-term disability 401K with company match Discount on home mortgage refinances or purchase Job Type: Full-time Work Location: on-site, Columbus, OH Pay: $25- $32 Hourly Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website ************************ We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well. Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset. Job Description Job Details: • Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests. • Provides immediate assistance and problem resolution, whenever possible for service inquiries concerning utilization and information regarding all computer systems applications, • telephony and paging systems, personal computers and mobile devices. Qualifications • Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. • Experience with Windows 7 and Office 2010 required; Apple/Mac experience a plus; strong customer service background is preferred; prior phone based IT Support experience is good but not required. Additional Information Kushal kumar IT Recruiter US Tech Solutions Phone No. #************

This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results. Job Description Requirement Description: HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled HDA with specific responsibilities that include: 1. Understanding of Desktop Support and Software Licensing Services. 2. Uses creativity and innovation to automate and streamline processes and procedures. 3. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 4. Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. 5. Working knowledge of Excel spreadsheets. 1. Strong communication/leadership skills. 2. Strong influence, collaboration and negotiation experience. 3. Ability to collaborate with supporting resources across business and/or functional lines. 4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills. 5. Act as the escalation point for high priority support issues. 6. Ability to interpret end user license agreements. 7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). 8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests). 9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. 10. Must be knowledgeable in the English language/speak clearly and understandably use the English language. Mandatory Requirements/Time 1 Year I.T experience 1Year Troubleshooting experience 1 Year experience documenting procedures Desired Skills/Time • Service Now experience is desired. Additional Information Kindly share your resume to priya.sharma@_360itpro.com or call me on 510-254-33-00 Ext. 130

What You'll Do: The Office of Management Information Systems is seeking candidates to fill a Information Technology Specialist 3 position. This is an expert level technician position that will support all aspects of agency software, operating systems, and desktop hardware (i.e., perform all tasks in the primary technology domain of "desktop support" and secondary technology "MS OS"). The incumbent of this position will: provide Tier 2 IT customer service by providing maintenance and support for desktop computer hardware and application software by phone, remotely, or in person install, monitor and maintain, configure, upgrade, and administrate desktop hardware and software (e.g., Windows 10, Office 365, Adobe) monitor and triage tickets in personal and work unit queue in ServiceNow; assist lower-level staff in resolving issues train users in use of programs and computer hardware (e.g., software ServiceNow, Windows 10, laptops and docks, peripherals); travel to remote Ohio Department of Health (ODH) facilities to provide IT customer service Supplemental Information: ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION. Unless required by legislation, the selected candidate will begin at Pay Grade 33, Step 1 of the union (OCSEA) Pay Range Schedule ($32.08 per hour), with an opportunity for pay increase after six months ($33.64) of satisfactory performance and then a yearly raise thereafter. APPLICATION PROCEDURES\: All applicants must submit a completed Ohio Civil Service Application using the TALEO System. Paper applications will not be considered. Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications. Applicants are also encouraged to document any experience, education and/or training related to the job duties above. An assessment of these criteria may be conducted to determine the applicants who are interviewed. STATUS OF POSTED POSITION: You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details. BACKGROUND CHECK NOTICE: The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration. All final applicants tentatively selected for this class will be required to submit to urinalysis to test for illegal drug use prior to appointments. An applicant with a positive test shall not be offered employment. Information Technologist 3 About Us: Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. Position Qualifications: 36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description & job posting. -Or completion of undergraduate core program in computer science or information systems; 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting. -Or equivalent of minimum class qualifications for employment noted above. Note\: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question. Applications of those who meet the minimum qualifications will be further evaluated against the following criteria: Undergraduate or advanced degree in computer science or information systems Experience working with customers to identify and troubleshoot computer software/hardware issues Experience collaborating with other team members to solve technical issues Experience troubleshooting MS Windows and applications (e.g., Office 365, Adobe) in an enterprise environment Experience creating use documentation (e.g., user manuals, online self-help systems, and IT knowledge bases) Experience with LAN/WAN computer network systems, applications, and user rights Experience with providing informal knowledge sharing to coworkers Experience working with a IT Service Management Portal (ticketing software) All eligible applications shall be reviewed considering the following criteria\: qualifications, experience, education, and active disciplinary record. Job Skills\: Information Technology Technical: Customer Service, Network Services Professional: Analyzation, Attention to Detail, Customer Focus, Problem Solving EDUCATIONAL TRANSCRIPT REQUIREMENTS\: Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration. Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. 6 mos. combined work experience in any combination of the following\: computers &/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support. -Or 2 courses in computer science or information systems. -Or equivalent of minimum class qualifications for employment noted above. Job Skills: Information Technology, Application Design, Adaptability, ORACLE At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, person, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) The Ohio Department of Transportation (ODOT) oversees building and maintaining the nation's 5 th largest interstate system and the 2 nd largest number of bridges. We take pride in providing safe and efficient roadways for the people of Ohio and to the people traveling within our great state. And in order to achieve that, we do A LOT! From Planning, Engineering, Construction to Law, HR, Communications, IT and everything in between, ODOT has a career for just about everyone. ODOTers are hardworking, passionate, and dedicated to public service. We strive to achieve our agency's vision every day\: To be a long term, reliable, professional, and highly productive organization. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. Under the general direction of the IT Risk Manager utilizes thorough technical working knowledge of infrastructure operations & maintenance in order to deliver, implement & support a variety of security software applications (e.g., Palo Alto firewalls, Firepower IDS/IPS, & Qradar SIEM). Evaluating effectiveness & risk of IT processes. Performing network, server, endpoint & application risk assessments & documents findings. Recommending changes in IT procedures to meet customer needs. Evaluating security profile & implications of existing & proposed operational procedures, identifies & summarizes potential exposures. Evaluating & researching security-related hardware & software solutions Firewalls, security detection, monitoring, logging, automated event analysis, authentication, & access control). Providing feedback to project team & higher-level staff. Creating, organizing, filing, & maintaining security-related documentation. Device configuration standards, security review processes, deployment guidelines, monitoring requirements, training materials, implementation checklists, assessment results. Collaborating with application, technical support, & security specialists at BWC, & other external partners to ensure appropriate digital security measures & controls are established & maintained. Perform security reviews of current & proposed applications & interfaces, assesses risk & develops remediation plans for security-related issues & serves on standing & ad hoc security workgroups. Assisting in providing IT consultation & recommendations for implementation while ensuring security & integrity are not compromised. Participates in development of specifications. Performing product testing & identifies & documents potential issues. BWC OCSEA Selection Rights: This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. BWC bargaining unit members have selection rights before non-bargaining unit members. All other applications will only be considered if an internal bargaining unit applicant is not selected for this position. Salary Information: Hourly wage is expected to be paid at step 1 of the pay range associated with the position for candidates who are new employees of the state. Current employees of the state will be placed in the appropriate step based on any applicable union contract and/or requirements of the Ohio Revised Code. Movement to the next step of the pay range (a roughly 4% increase) will occur after six months, assuming job performance is acceptable. Thereafter, an employee will advance one step in the pay range every year until the highest step of the pay range is reached. There may also be possible cost of living adjustments (COLA) and longevity supplements begin after five (5) years of state service. Transportation: Position may require travel; therefore, persons occupying this position must be able to provide own transportation &/or legally operate a state-owned vehicle. Educational Transcripts: For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed. All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted. Background Check Information: Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.

When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made. Hybrid Telework Schedule: 2 days per week in-office and 3 days per week from remote primary home location. This schedule is subject to change at any time based on business need. Minimum Qualifications -2 courses in computer science or information systems. -Or 6 mos. combined work experience in any combination of the following\: computers &/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support. -Or equivalent of minimum class qualifications for employment noted above. Knowledge, Skills, and Abilities Knowledge: 1. Computer hardware and software, including applications and programming 2. Ticketing software (e.g. Service Now) 3. Customer Service techniques and standards 4. State and agency policies, procedures and applicable laws (e.g. first contact resolution procedure, CSC standard operating procedures) * 5. Vision, mission and goals of agency* 6. Training and Development Skills: 7. Automated Call Distribution 8. Technical writing and documentation practices (e.g standard operating procedures, training documents, work flow diagrams) 9. Reading/verbal comprehension (i.e. comprehend and apply written & verbal instructions) 10. Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook and Teams) 11. Critical thinking (i.e. impact analysis, troubleshooting) 12. Operation monitoring (i.e. assessing/monitoring process improvement) Abilities: 13. Communication (e.g. Oral, Written, Active Listening) 14. Problem sensitivity/problem solving 15. Time Management (e.g. organization and prioritization) 16. Active learning *developed after employment This position is telework eligible (hybrid) under the current DAS telework agreement. *Two positions *For working hours (First shift hours of operation are 7AM to 5PM.) Onsite staffing at the assigned workplace will vary and is based upon business need. About Us: The Ohio Department of Administrative Services (DAS), Office of Information Technology (OIT) is seeking two experienced and motivated professionals to serve as an Information Technologist 1 for the Infrastructure Services Division/CSC team. What You'll Do: Provides support to information system users and/or IT specialists in adherence to established CSC policies and procedures: · Provides support and services within the Customer Service Center (CSC) to support OIT services for State Agencies, Boards & Commissions. · Creates, and analyzes incident & problem tickets to insure proper completion and assignment of incident or service request. · Follows established policy and procedures for prioritization categorization. · Follows escalation procedures established by CSC ·

Information Technologist 2 - 20031773 (250001NQ) Organization: Rehabilitation & Correction - Franklin Medical CenterAgency Contact Name and Information: ************/*************************** Unposting Date: Mar 5, 2025, 4:59:00 AMWork Location: Franklin Medical Center 1990 Harmon Avenue Columbus 43223Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $29.23Schedule: Full-time Classified Indicator: ClassifiedUnion: OCSEA Primary Job Skill: Information TechnologyTechnical Skills: Basic Documentation, Change Management, Computer Literacy, Customer Service, Information TechnologyProfessional Skills: Interpreting Data, Verbal Communication, ConfidentialityPrimary Technology: Microsoft Windows Server Agency Overview Who We Are… Guided by a single mission “To reduce recidivism among those we touch,” the Ohio Department of Rehabilitation and Correction believes that everyone is capable of positive change. Our staff embrace these core values and serves as role models for pro-social behavior conveying an attitude of dignity and respect in the treatment of others. What We Do… The Ohio Department of Rehabilitation and Correction has been tasked with front line crime reduction through rehabilitative treatment and programming efforts provided in a safe, secure and humane correctional environment and effective community supervision. Our goal is to protect the public through helping individuals turn away from crime and become productive, contributing members of our communities, ensuring a safer Ohio for all Ohioans now and in the future. To learn more about our agency, please visit our website at **************** Are You Ready? We are thrilled to see that you are interested in beginning your career with the Ohio Department of Rehabilitation and Correction! Without a doubt, this will be the most rewarding and meaningful work you'll ever find with a work family that is second to none! Job DescriptionWhat You'll Do: • Installs cameras and performs maintenance • Services and supports and spider systems, man down and door controls• Responsible for VOIP installations and troubleshooting• Works on MARCS radio systems• Creates and/or modifies program modules• Creates database diagrams• Writes standard queries• Writes test cases and/or scripts for unit and systems testing• Verifies unit and system test results to ensure software is producing desired results• Assist the Infrastructure Specialist 2 in areas of desktop support and installs as needed• Performs other related duties as assigned• Stays current regarding new technologies in assigned area• Attends in-service trainings, workshops and conferences• Works on special projects and committees as assigned• Performs other related duties and security functions as required Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsSelection devises, proficiency testing and/or assessments may be used to determine if an applicant meets and is proficient in the minumum qualifications for this position. 18 mos. combined work experience in any combination of the following: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 mos. combined work experience as specified by the agency position description & job posting. -Or completion of associate core program in computer science or information systems; 12 mos. combined work experience as specified by the agency position description & job posting. -Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question. Job Skills: Information Technology, Computer Literacy, Basic Documentation, Change Management, Customer Service, Interpeting Data, Verbal Communication, Confidentiality. Supplemental InformationApplication Procedures: In order to be considered for this position, you must apply on-line through this posting website. (We no longer accept paper applications.) When completing your on-line Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. We cannot give you credit for your qualifications, experience, education and training in the job selection process if you do not provide it in your on-line application. You can check the status of your application by signing into your profile on this website. We will communicate with you through the email you provided in your profile and job application. Be sure to check your email often. If you require a reasonable accommodation for the application process, please contact the Human Resources Office so proper arrangements can be made. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to an assessment and/or interview. The Ohio Department of Rehabilitation and Correction is a tobacco-free workplace. Pre-Employment Drug Testing:All final applicants tentatively selected for this position will be required to submit to urinalysis to test for illegal drug use prior to appointments. Testing will also be performed for the presence of marijuana. An applicant with a positive test shall not be offered employment unless the applicant submits medical documentation of legally prescribed medications or a recommendation for medical marijuana. Pre-Employment Background Investigation:The final applicant selected for the position will be required to undergo a criminal background check. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.The Ohio Department of Rehabilitation and Correction is prohibited from hiring: Individuals under a federal or state weapons disability if the position requires firearms certification/recertification and use; Individuals who have engaged in sexual abuse in a prison or other confinement facility; have been civilly or administratively adjudicated, or convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, implied threats of force, or if the victim did not or was unable to consent; Individuals convicted of soliciting or providing support for an act of terrorism, terrorism, or money laundering to support terrorism; Individuals who have been convicted of or pled guilty to a felony where a direct correlation exists between the position and prior criminal behavior. ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.