How To Become A Service Center Analyst: What It Is and Career Path

What is a service center analyst and how to become one

Updated January 8, 2025

4 min read

A service center analyst typically works as a help-desk professional that assists an organization's IT department. These individuals help users resolve computer software and hardware problems and perform a variety of other tasks, including troubleshooting computer, network, internet, software, and IT issues. A service center analyst can work in a variety of industries from telecommunications to manufacturing and are the first point of contact when a user has an IT or a computer problem.

Service center analysts help resolve hardware and equipment issues and are knowledgeable about all aspects of an organization's IT systems, including servers, networks, operating systems, and software applications. These professionals typically work in an office environment but may be called to work on weekends or after hours to resolve computer and network issues. Service center analysts have a strong background in IT and should possess strong analytical, communication, and troubleshooting skills.

Service desk analysts work closely with software programmers, network engineers, and other IT professionals as well and provide support for end-users. Most service desk analysts have a certificate or a bachelor's in computer science, IT, networking, or a related field; however, an advanced degree is not a requirement if the individual has comparable skills and knowledge. Service desk analysts can make up to $43,000 annually in the US, and the job market is expected to grow 10% by 2028.

ScoreService Center AnalystUS Average

Salary

3.6

Avg. Salary $46,686

Avg. Salary $59,228

Stability Level

6.7

Growth Rate 10%

Growth Rate 0.3%

Diversity

6.5

Race

American Indian and Alaska Native 0.41%

Asian 10.60%

Black or African American 9.95%

Hispanic or Latino 17.17%

Unknown 5.27%

White 56.59%

Gender

female 37.78%

male 62.22%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress Level

6.7

Stress level is high

7.1 - high

Complexity Level

6.5

Complexity Level is challenging

7 - challenging

Work Life Balance

7.4

Work Life balance is good

6.4 - fair

Key steps to become a service center analyst

Explore service center analyst education requirements

Most common service center analyst degrees

Bachelor's

54.2 %

Associate

27.4 %

High School Diploma

8.9 %

Start to develop specific service center analyst skills

Skills	Percentages
Customer Service	17.31%
Computer System	13.41%
Data Entry	12.96%
COD	8.57%
Problem Resolution	7.12%

Complete relevant service center analyst training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New service center analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service center analyst based on U.S. Bureau of Labor Statistics data and data from real service center analyst resumes.

Research service center analyst duties and responsibilities

Used Microsoft SMS to manage software distribution and lookup hardware and software information.
Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
Switch IP traffic globally between datacenters.
Perform and maintain daily backups for Novell and NT servers.

Prepare your service center analyst resume

When your background is strong enough, you can start writing your service center analyst resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service center analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Service Center Analyst Resume templates

Build a professional Service Center Analyst resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Service Center Analyst resume.

Apply for service center analyst jobs

Now it's time to start searching for a service center analyst job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do service center analysts rate their job?

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Service Center Analyst reviews

A zippia user wrote a review on Jan 2022

Cons

There was nothing to like. Everyone was polite an hard workers