Customer Accounts Advisor
Service Associate Job 15 miles from Oak Park
Hiring Range Minimum to Maximum: $14.25 to $15.00
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Customer Service Agent
Service Associate Job 9 miles from Oak Park
Earn up to $20.50 per hour! PLUS $1.00 shift premium after 6pm!!
We want to train you to become a Successful Customer Service Specialist!
Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills.
This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce!
Skills and duties you will learn and develop:
· You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes
· We will teach you how to research issues using available resources.
· You will become proficient in maintaining detailed records and documentation for each customer interaction
· You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments
· You will learn how to handle a variety of scenarios with the ability to think decisively
What you will bring to the table:
· Must be 16 years of age
· Excellent attendance and the ability to work Monday through Friday
· Superior communication skills
· Strong attention to detail and sense of urgency
· Ability to maintain a professional demeanor
· Experience with Microsoft office (Outlook), and willingness to learn company specific systems
· Ability for detailed note taking
· Upbeat personality/positive outlook
What's in it for you?
· Full-Time shifts are available between 10:00am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!)
· Ability to promote and grow within the organization!
· Paying up to $20.50 per hour
· 401(k)
· Shift Premium after 6:00 pm
· For Full-time employees:
Health, dental, vision, and life insurance
PTO
Customer Success Job Training Program
Service Associate Job 11 miles from Oak Park
"Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Detroit area.
Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying
What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.
In-depth classes include:
- Banking & Customer Success
Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year."
PandoLogic. Category:General, Location:Sterling Heights, MI-48310
Customer Service Administrator
Service Associate Job 16 miles from Oak Park
Reporting to the Team Lead of Service, this pivotal role is all about coordinating service orders and delivering exceptional customer service. Kistler seeks a dedicated, detail-oriented individual who excels in managing customer interactions, maintaining accurate records, and collaborating with various teams to swiftly resolve issues.
Key Responsibilities:
Act as the primary point of contact for customer issues, including service status, and quotes.
Conduct technical reviews of service leads.
Create Cost Estimates in CRM (C4C) and ERP (SAP S4 Hana) for Calibration, Field Service, and Repair services, and verify application codes and sales IDs on quotes.
Follow up on Service Cost Estimates and after order closure.
Manage equipment check-ins received from customers.
Proactively update customers on service status changes and process any order changes, realigning with Service Administration.
Record new contacts, accounts, and emails in C4C, and maintain C4C accounts.
Convert service contract quotes into contract orders upon receipt and verification of purchase orders and create repair orders.
Verify prices and delivery times on quotes.
Ensure accuracy in converting quotes to orders, including application codes, sales details, shipping and payment terms, delivery dates, total value, request dates, and confirmed dates.
Support NCR (Non-Conformance Report) follow-ups with Sales Assistants.
Coordinate timely issue resolution through effective communication with suppliers, carriers, and internal teams, and address emergency issues promptly ("Firefighter" role).
Coordinate and communicate with group companies to monitor service order progress.
Maintain accuracy in CRM (C4C) and ERP (SAP S4 Hana) system databases, ensuring alignment with order progress and status.
Qualifications & Experience:
An associate or bachelor's degree in administration is preferred.
Recognized experience in excellent customer service.
Strong written and verbal communication skills.
Excellent organizational skills, attention to detail and time-management abilities.
Ability to work both independently and collaboratively within a team-oriented environment.
Proficiency with C4C and SAP S4 Hana (Preferred) or other CRM / ERP solutions.
Ability to identify and understand issues and use creativity and innovation to develop solutions.
Strong work ethic and service-oriented mindset.
Strong record-keeping and analytical skills.
Flexibility to adapt to changing priorities and demands.
Commitment to continuous improvement and learning.
About Kistler:
Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque, and acceleration. Our cutting-edge technologies form the foundation of Kistler's modular solutions, enabling customers in industry and science to optimize their products and processes, securing a sustainable competitive edge. As a pioneering Swiss company, we drive the evolution of automobile development, industrial automation, electrified drive technology, automated and connected driving, emission reduction, and smart factories with our unique sensor technology.
Why Kistler?
At Kistler, your expertise is valued and nurtured. We offer exciting career opportunities in a global environment, providing a generous benefits package including medical, dental, vision, life, and disability coverage, a 401k plan with a 4% company match, and generous personal and vacation time allowances. Join us and be part of a team that shapes the future of measurement technology. Kistler Instrument Corporation is an Equal Opportunity Employer.
Customer Service Administrator
Service Associate Job 16 miles from Oak Park
The Customer Service Administrator plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative support for Sales and Service activities, ensuring a seamless experience by addressing customer needs, resolving inquiries, and maintaining clear communication. By managing order statuses, repair updates, and service requests, this role ensures that both customers and internal staff receive timely and accurate information, enhancing overall satisfaction and operational efficiency.
Key Responsibilities:
Serve as the primary point of contact for customers, handling non-product related inquiries such as order status, repair updates, quotes, and payments.
Ensure the accuracy of customer quotes, confirming details such as prices, terms, and shipping information.
Convert verified quotes into orders upon receiving and confirming the customer's purchase order.
Generate accurate invoices and ensure they are delivered to customers within the correct timelines.
Proactively communicate with customers regarding delivery updates, purchase order changes, and other relevant information.
Coordinate the processing of service orders for repair shipments and subcontracting, managing incoming repairs and updating databases as needed.
Assist both Inside and Outside Sales Representatives with maintaining and updating the C4C database.
Support quote generation with guidance from Sales teams.
Collaborate with Global Manufacturing Plants to ensure timely product delivery, escalating delays or issues as needed.
Provide Sales Engineers and Managers with requested data and information.
Perform additional tasks as required to support the department and enhance service delivery.
Qualifications:
High school diploma or equivalent.
Two or more years of experience in customer service or a related field.
Familiarity with Export Compliance Procedures.
Ability to interpret shipping manifests, packing sheets, and other documentation related to incoming goods.
Knowledge of transducers and related electronics.
Proficient in Microsoft Office Products.
Strong organizational skills.
Experience with ERP and CRM databases.
Excellent written and verbal communication skills.
Physical requirements: ability to sit at a desk 80% of the workday; ability to use a computer for 80% of the workday; ability to lift 50 lbs.
About Kistler:
Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque, and acceleration. Our cutting-edge technologies form the foundation of Kistler's modular solutions, enabling customers in industry and science to optimize their products and processes, securing a sustainable competitive edge. As a pioneering Swiss company, we drive the evolution of automobile development, industrial automation, electrified drive technology, automated and connected driving, emission reduction, and smart factories with our unique sensor technology.
Why Kistler?
At Kistler, your expertise is valued and nurtured. We offer exciting career opportunities in a global environment, providing a generous benefits package including medical, dental, vision, life, and disability coverage, a 401k plan with a 4% company match, and generous personal and vacation time allowances. Join us and be part of a team that shapes the future of measurement technology. Kistler Instrument Corporation is an Equal Opportunity Employer.
Area Customer Service Associate
Service Associate Job 24 miles from Oak Park
:
Area Customer Service Associate
Ready to grow your career? Empire Today is seeking an Area Customer Service Associate. Area Customer Service Associate serves as the primary point-of-contact for customers within their designated Area that need assistance. The Area Customer Service Associate assists with escalated customer issues and handle administrative concerns. This position reports to the Area Customer Service Manager.
We offer:
Health benefits.
401K plan.
Paid time off and holiday pay.
Wellness program.
Professional development & career advancement opportunities.
Lots of perks.
Responsibilities:
Assist with answering incoming customer service calls.
Review, monitor, and track Service Requests (SRs) report for assignment and resolution on a daily and weekly basis, for their designated area
Ensure that urgent requests are handled promptly (i.e., Hot and Threat service requests).
Export information from database into Excel spreadsheet for assignment and prioritization.
Submit daily prioritized excel report to appropriate personnel.
Track and update changes to the SR report and provide updated report to Area Customer Service Manager.
Assist Area Customer Service Manager with review of letters from Better Business Bureau, Attorney General, and Department of Labor to determine resolution.
Assist in identifying service gap trends in the designated area and provide this data to Area Customer Service Manager.
Monitor area hunt group to respond to customer inquiries.
Create and submit letters to customers.
Assign SRs through Siebel database.
Communicate with customers the dates and times for repairs; schedule services in Precision Order.
Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase.
Request and collect referrals from every satisfied customer during the post installation call process.
Report on negative customer feedback from post calls and collaborate with appropriate manager on remedy determination.
Monitor all SRs assigned to corporate POCs to ensure swift completion.
Utilize aged service request reports to manage service request cycle times.
Keep abreast current product lines and familiarize with new product lines to keep product knowledge current.
Perform other functions as necessary or assigned.
Qualifications:
Minimum one (1) year of customer service experience preferred.
Highschool diploma or equivalent; associate degree preferred.
Flooring or home improvement industry experience preferred.
Proficient in MS Word, Excel, and Outlook.
Excellent oral and written communication skills.
Strong telephone etiquette and professional demeanor.
Problem-solving skills.
Excellent organizational skills.
Team player.
Ability to set priorities and meet deadlines.
Why You'll Love Empire· We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.· We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.· We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.· We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team.· Visit *********************************** to learn more
Customer Service Representative
Service Associate Job 17 miles from Oak Park
LoanMax- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential? If so, you've come to the right place! We are currently hiring for our new location at 7847 Telegraph Rd, Taylor, MI 48180 Incentives:
Full-Time Position: Monday - Friday 10am-6pm, Saturday 9am-2pm, closed on Sundays!
Weekly Pay
Health Benefits
Paid Holidays
Vacations
Retention Bonus
Paid Time Off
Paid On-site Training
Competitive Salaries
Requirements:
Must be at least 18 years old
Must be able to work full time
Have a high school degree or equivalent
Basic computer and data entry experience
Collections experience preferred
Criminal background check
Consumer credit check
Drug screen
Primary Responsibilities:
Provide superior customer service
Loan processing
Cash handling
Collection calls
How to Apply:
Apply via portal in job posting (please include your resume)
Requisition Close Date:
4/9/25
Notes:
Resumes must include employment history, employment dates, description of each position, and educational background.
Our Background
LoanMax is one of America's most respected loan companies. We believe our customer service representatives are the heart of our business. We take pride in providing our customers with excellent service, and we have high expectations for our customer service representatives. We are looking for an individual who is motivated, honest, dependable, and seeking a career providing superior customer service.
Expert Consultant, Customer Insights
Service Associate Job 7 miles from Oak Park
Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations.
Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results.
CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort.
Select responsibilities include:
* Direct Client Engagement and Support
You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client.
* Proposal Development Support
You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain.
* Intellectual Capital Development
You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation.
* Vendor Management
You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships.
Our Expert Consulting Track
The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting.
What You'll Bring
* 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization)
* Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus
* Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations
Ideal candidates may have the following experience, but it is not required:
* Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever)
* Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK)
* Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm
* Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses)
* Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization
* Mastery of statistical analysis concepts and techniques
* Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus
* Previous consulting experience, including slide writing and analytics
* Bilingual in Spanish and English preferred
Who You'll Work With
At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems.
As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise.
CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact.
Additional info
You'll be based in:
Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego).
You'll be traveling:
Travel is anticipated (~30-50%) and will vary based on specific project locations.
For U.S. applicants:
BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The first year base compensation for this role is:
Consultant: $190,000 USD
In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:
* Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
* Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
* Dental coverage, including up to $5,000 (USD) in orthodontia benefits
* Vision insurance with coverage for both glasses and contact lenses annually
* Reimbursement for gym memberships and other fitness activities
* Fully vested retirement contributions made annually, whether you contribute or not
* Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years
* Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
* *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
* To learn more about our employee benefit please check our BCG Benefits page.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
Associate Customer Service Rep
Service Associate Job 2 miles from Oak Park
Rate of Pay: $18 to $20 dependent on experience and education First day onsite in Southfield MI 7-9 Weeks of Training from 8:30 a.m. to 5 p.m. Post training hours 8:30 a.m. to 5 p.m. with 1 Saturday rotation every 4-6 weeks from 8:30 a.m. to 12 p.m. Shift bidding starts after. Shifts range from 7:30 a.m. to 7 p.m. Late night and weekend rotations are required. Process repeats every 3 months
Job Summary
Inbound call center to assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.
Essential Functions
* Analyzes, evaluates, resolves and responds to service inquires from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others within departmental guidelines. Professional and pleasant interactions are ongoing expectations.
* Partnering with internal and external resources, promptly provides customers with information and education concerning benefit clarification, eligibility requirements, verification, authorization, billing and claim status.
* Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes. Places outbound welcome calls to members to educate them on their benefits as needed. Assists walk-in members and agents if assigned by leadership.
* Adheres to established procedure and quality guidelines in support of Priority Health service promise, key drivers, performance indicators, as well as Corporate values and codes of excellence. Identifies potential trends or issues that impact health plan members and works with coworkers and leadership resources to suggest process improvements.
* Assists members with administrative issues, such as submitting enrollment record changes, providing letter explaining coverage or benefits, and obtaining and relaying certain member information to other departments as needed.
* Facilitates claims resolution through follow-up on member calls and correspondence received to appropriate departments.
* Effectively tracks and/or documents all service interactions with customers within appropriate systems according to guidelines.
* Develops and maintains behaviors of productivity, availability to customers, and adherence to work schedule.
Qualifications
Required:
* High School Diploma or equivalent
* 1 year of relevant experience in related field
Preferred:
* Associate's Degree
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
* Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
* On-demand pay program powered by Payactiv
* Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
* Optional identity theft protection, home and auto insurance, pet insurance
* Traditional and Roth retirement options with service contribution and match savings
* Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Beaumont Service Center - 26901 Beaumont Blvd
Department Name
PH - Customer Service East Region
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8:30 am to 5:00 pm
Days Worked
Monday to Saturday
Weekend Frequency
Variable weekends
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling ************.
Customer Experience Coach/Consultant
Service Associate Job 7 miles from Oak Park
Atâ¯Bond, we are dedicated to helping global brands achieve customer-centric growth. We build customized loyalty marketing and human experience solutions for our clients, enabled by technology and data insights. We are currently expanding our network of Customer Experience Coaches/Consultants throughout the USA to support upcoming opportunities. We are looking to create new relationships for current & future projects and are interested in getting to know you better while also introducing ourselves.â¯This proactive approach allows us to connect with exceptional talent and ensure that we are ready to move quickly as new roles become available. Thank you for considering a potential career with us at Bond; we look forward to reviewing your application and potentially working together in the near future.
Do these statements describe you?
A Customer Experience Coach/Consultant/Trainer, looking to drive transformational culture change initiatives in the retail and hospitality industries.
Currently operate your own practice and manage your schedule to complete assignments before or on time.
15+ years of leadership or business experience
Can build authentic and trusted relationships with leadership, business principals and front-line personnel, motivating and inspiring them to achieve results.
Has experience working on and navigating complex change initiatives, including technological innovation and advancements.
Knows how to apply a coach approach to drive tangible and measurable change.
Knows how to follow a prescribed training path while being agile in the moment to adapt as needed.
Can independently schedule and deliver full-day virtual or in-person visits and provide detailed reports following each visit.
Able to quickly recognize resistance and address effectively and diplomatically.
Can attend virtual and in-person regional introduction, onboarding, training, and team meetings & events (as required).
Comfortable with technology (Zoom, Salesforce) and proficient in Microsoft Word, Excel & PPT
Able to work in the United States, and travel up to 17 days a month, in a contract position.
If each statement describes you, then this is your moment to seize a greatâ¯opportunityâ¯to drive transformational in-dealership culture-changing initiatives in the customer experience industry. This role will have you partnering with multiple locations across the country to create industry-leading customer experiences using your knowledge of retail and/or hospitality industries while applying your coaching, facilitation, and consulting skills to drive change.
Key skills that will allow you to excel include:
Approachability: a confident but warm demeanor that adapts well to one-on-one and group discussions to inspire change is key to achieving the goals of this role.
Strong Business Acumen: understands customer experience fundamentals, knows the competition; is aware of how strategies and tactics work in the marketplace, can review and present data effectively to drive awareness and support action planning.
Interpersonal Savvy: able to connect effectively with all levels of employees, from coaching executive leadership to training front lines; builds constructive and effective relationships; can diffuse even high-tension situations comfortably.
Unflappable problem-solving professional: Appreciates that plans can change, strategies can shift, adapts quickly without breaking a sweat, and maintains focus and professionalism throughout
Customer Focus: acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Integrity and Trust: is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth appropriately and helpfully; keeps confidences; admits mistakes.
Managing Vision and Purpose: communicates a compelling and inspired vision or sense of core purpose; can inspire and motivate entire units or organizations.
Understanding Others: understands why groups do what they do; knows how to motivate people; can predict what groups will do across different situations
Strong Communicator: demonstrates ease in communicating and sharing information, understanding complex challenges, and then conveying them with clarity and impact
Digital Communications: comfortable conducting virtual 1:1 and group coaching sessions and workshop facilitation
Fundamental Computer Skills: is confident and capable of opening and updating excel spreadsheets to convey key data; can take an existing PPT presentation and make updates, add new slides and deliver it with impact
⯠Education and Experience
15+ years of Customer Experience, Business Coaching, Training, and/or Consulting Experience
Coaching or Training Accreditation- EQA, ICF Certified, or CTDP etc. would be an asset
Automotive, Hospitality, and/or Retail background in a leadership role, would be an asset
Strong business acumen
Skilled in reviewing data and metrics to challenge progress and results
Practiced in leading organizational change and coaching leaders
Proficient in training frontline staff
Experienced in customer satisfaction/customer engagement initiatives
Must be self-motivated and able to work independently with minimal supervision from remote locations
Why joinâ¯Bond?⯠Bondâ¯is proudly recognized as a Great Place to Work and a Best Managed Company for the third year in a row. We're 800(ish) people working tirelessly together to make the world a more loyal place. You'll be joining a hyper-talented team with a galaxy of skill sets ranging from research to creative to digital and beyond. You'll have an excellentâ¯opportunityâ¯to grow, learn and make an impact as we tackle some of our client's biggest business challenges. â¯Atâ¯Bond, we are proud to be a diverse organization and we are committed to building and fostering an environment where our people feel included, valued, and heard. We believe that a strong commitment to diversity and inclusion enables us to truly create equalâ¯opportunityâ¯and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We are looking for independent contractors/freelancers for this role. Applicants must be able to work in the United States of America. No solicitation from Recruiters please.
If the information above sparks your interest, then we would like to hear from you.
Expert Consultant, Customer Insights
Service Associate Job 7 miles from Oak Park
Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations.
Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results.
CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort.
Select responsibilities include:
* Direct Client Engagement and Support
You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client.
* Proposal Development Support
You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain.
* Intellectual Capital Development
You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation.
* Vendor Management
You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships.
Our Expert Consulting Track
The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting.
What You'll Bring
* 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization)
* Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus
* Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations
Ideal candidates may have the following experience, but it is not required:
* Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever)
* Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK)
* Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm
* Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses)
* Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization
* Mastery of statistical analysis concepts and techniques
* Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus
* Previous consulting experience, including slide writing and analytics
* Bilingual in Spanish and English preferred
Who You'll Work With
At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems.
As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise.
CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact.
Additional info
You'll be based in:
Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego).
You'll be traveling:
Travel is anticipated (30-50%) and will vary based on specific project locations.
For U.S. applicants:
BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The first year base compensation for this role is:
Consultant: $190,000 USD
In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:
* Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
* Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
* Dental coverage, including up to $5,000 (USD) in orthodontia benefits
* Vision insurance with coverage for both glasses and contact lenses annually
* Reimbursement for gym memberships and other fitness activities
* Fully vested retirement contributions made annually, whether you contribute or not
* Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years
* Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
* *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
* To learn more about our employee benefit please check our BCG Benefits page.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
Senior Customer Consultant - Canton
Service Associate Job 19 miles from Oak Park
BELONG. There's no place like Principality.
Our home is your home. So, when you decide to join the team, we'll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you - when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.
Some reasons you may want to consider working with us; we have newly refurbished branches that are committed to serving the local high-street, we're an award-winning employer officially recognised as one of the best Super Large Organisations and ranked 6th place for well-being. You will have a career that gives you the platform to achieve amazing things, we have an extensive financial and well-being benefits package ‘'Belong' designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that's not all, discover why there's really no place like Principality; Careers (principality.co.uk)
Not from a Financial Services background? No problem! We are always on the lookout for talented individuals to join our teams. You do not need any previous experience; we will teach you everything you need to know.
As a Senior Customer Consultant, you will support our customers to find the right financial solutions in a welcomed and supported environment. We are committed to developing your skills and knowledge to enable you to provide a standout customer experience. You will work closely with the branch manager; occasionally standing in for them, to coach and develop a team of customer consultants.
We will help you to build a rewarding and successful career with opportunities to develop, grow and progress your career with us, should you wish.
We reserve the right to close this vacancy early should we receive a high volume of applications.
If you have any questions, please get in contact by emailing ******************************
‘'We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging'
Daniel Priest, Inclusion Manager. But don't just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)
Intermodal Service Employee - Detroit, MI (Talent Pool)
Service Associate Job 7 miles from Oak Park
Candidate offers are contingent on the successful completion of a drug screen (hair and urine collection), as well as a background verification. Additionally, CSX does not accept Medical Marijuana Cards. Please note: This is a pipeline requisition created with the intent to identify candidates for future roles at CSX.
Job Summary
Intermodal Service Employees (ISE) are responsible for safely performing activities and completing processes that place customer freight for movement on a train from the origin to the CSX Intermodal Terminal destination across our network. The ISEs will also be responsible for ensuring the availability of our customers freight for pick up after arriving at the destination terminal.
Primary Activities and Responsibilities
* The activities and responsibilities fall into four broad categories (Securement, Yard/Lift Operations, Clerical and other)
* Securement tasks include: Ascending and descending rail cars. Inspection and securement of trailers, containers and intermodal flatcars. Assisting lift operators in the proper positioning of equipment. Lifting of interbox connectors (IBC) and related accessories. Operation of powered vehicles known as IBC carts. Working in a high-paced outdoor environment around moving equipment and vehicles
* Yard and Lift operations include: Operating utility tractors (hostlers) to move equipment on the terminal and operating lift machines that place and remove equipment to and from railcars. Connecting, moving, and parking of chassis, trailers and containers on terminal property. Inspection of equipment for condition and operational readiness. Ascending and descending vehicle ladder/stairs. Connecting and disconnecting airlines (gladhands). Manually operating crank handle to raise and lower chassis landing gear legs. Operation of various lift equipment configurations to load and unload trailers and containers to/from railcars, stacks, ground or chassis. Prolonged sitting in equipment cabs. Use of joystick controls, radios, equipment displays and onboard computers. Lifting and lowering containers and trailers from elevated heights safely and efficiently
* Clerical duties include: Utilize Microsoft Office systems. Utilize computer systems to obtain and/or input information regarding intermodal car and/or equipment. Knowledge of hazmat requirements and ability to respond to minor spills as necessary
* Other duties require: Knowledge of FRA and AAR securement regulations and railway line clearance requirements. The ability to work positively and contribute to a team focused on customer service and accomplishing productivity targets. Ability to identify or analyze defective components and indicate the necessary corrective action. Inspection and application of end-of-train device and performance of airbrake tests Ability to clean, lubricate and maintain securement devices and other special intermodal equipment
* Miscellaneous activities and responsibilities as assigned by manager
Pay Rates:
Pay as of July 1, 2024 is $28.21/hr (@ 90% until qualified (may take up to 8 months) - $25.38/Hourly).
Training:
You are expected to attend one week of paid training at the Atlanta Training Center (ATC) in Atlanta, GA. New hires must maintain an 85% passing rate on quizzes and tests to remain in training. Failure to maintain the 85% average will result in new hires being released from the program and their offer will be rescinded. On-the-job training begins immediately following the successful completion of training at the ATC.
Minimum Qualifications:
* 18 years of age or older
* Valid Driver's License
Preferred Qualifications:
* One year experience working in a heavy industrial environment
* One year experience operating heavy machinery
* Three years of outdoor work experience
Physical Requirements:
* Stoop/bend/kneel/crouch/crawl/balance/climb
* Physical agility, including lifting, pushing, pulling, and walking
* Walk long distances over uneven terrain
* Driving a tractor/trailer combination in an industrial setting
* Moderately heavy to heavy industrial work
* Must meet color vision and hearing requirements as described in FRA Regulations
* Demonstrate auditory and visual acuity/tracking/inspection
Job Requirements:
* Wear protective equipment such as hard hat, hearing protection, or safety-toe boots
* Work hours may include a nonstandard workweek, overtime, and various shift work
* Complete annual training and pass safety rules examinations
* This position is governed by a collective bargaining agreement and membership is req.
* Must pass all required assessments
* Must pass a background screening
* Must pass a post-offer medical examination, including a drug test
* May be in a gated booth adjacent to the entry lanes
* If hired, this position may require, if requested, the provision of sensitive information, including but not limited to, address, social security number, place of birth and date of birth to the Customs Border Patrol Port Director per 19USC 19.46 or other governmental agency as required from time-to-time.
Customer Service/Mastectomy Fitter
Service Associate Job 46 miles from Oak Park
As an industry-leading health care organization, our mission is to provide our communities with “Better Products, Better Services, Better Lives.” We are a dynamic, growing, family-owned company with locations in Michigan, Indiana and Florida. Join our team at Binson's Medical Equipment & Supplies today!
WHAT WE'RE LOOKING FOR:
High School diploma or equivalent
Excellent customer service skills
WHAT YOU WILL BE DOING:
Perform fittings of mastectomy and stockings
Assist on retail sales floor when needed
Verify insurance coverage
Write up sales using the POS
Requisitioning of product (min and max) - Freedom system
LOCATION & SCHEDULE:
4433 Miller Rd, Flint, MI 48507
Monday-Friday 9:30 AM - 6:00 PM
WHAT'S IN IT FOR YOU?
Competitive wages and benefits
Health, Dental, Vision and Life Insurance
Paid Holidays/Floating Holiday
Paid Vacation
401k Retirement Savings
Growth & Advancement Opportunity
Paid training
ARE WE A MATCH?
If you think you have what it takes, apply online today! Join our industry-leading organization and put your exceptional skills into action.
Retirement Service Consultant
Service Associate Job 7 miles from Oak Park
ALL LEVELS WELCOME TO APPLY (ENTRY THROUGH SENIOR LEVEL) This position is responsible for providing client service to our partners, intermediaries and plan sponsors. The Retirement Services Consultant will develop and maintain a detailed understanding of retirement plans and Ascensus products and services with the goal of helping our clients manage their retirement plans appropriately. The Retirement Service Consultant works with the Relationship Manager to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting.
**We are hiring entry level through senior level associates so all experience levels are encouraged to apply.**
**Essential Duties and Responsibilities:**
-Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
-The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
-Maintain and continue to grow detailed knowledge and understanding of retirement plan rules and Ascensus business and product offerings
-Consistently provide a high level of consultative proactive client service in a professional manner.
-Develop effective working relationships with team and internal departments in order to provide effective service for our clients. Successfully identify record and monitor assigned items; includes determining required action for resolution of client issues.
-Ensure inquires and issues are resolved and service levels are met.
-Provide thorough, high quality research, problem solving and issue resolution
-Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle.
-Participates in creating a strategy with Relationship manger to ensure client retention.
-Identify, document and address risks through superior client service. Communicate with team in order to keep all informed and support current client strategy.
-Assist in the management of vendor relationships on behalf of clients and partner.
-Deliver client retention by anticipating client's needs, recommending changes or actions, in conjunction with the Relationship manager.
-Achieve individual and team goals for service levels, growth and retention for assigned book of business.
-Identify and document systematically "opportunity plans" working with Relationship Manager on a strategy to mitigate risk.
-Achieve individual and team goals, for service levels, growth and retention risks through servicing your clients.
-Proactively communicate with the client and partners regarding all components of service delivery. Solicit and share feedback with appropriate internal resources in order to improve the client experience.
-Prioritize activities and manage time to effectively and efficiently provide quality client service to our partners and clients.
-Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans' periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.).
-Assess client objectives, needs and behaviors to suggest plan, product or functionality changes to improve results for our clients.
-Educate client regarding plan features, product capabilities or Ascensus functionality and process.
-Develop ideas for improvement and provide feedback/solutions to plan sponsor and financial professional to minimize risk and improve process.
-Act in the role as the subject matter expert on specific topics for initiatives with responsibility for training and assisting others across departments in area of expertise.
-Provide training to members of team as opportunities arise.
-Perform other duties and participate in or lead special projects as assigned.
**Minimum Requirements:**
· Bachelor's degree or equivalent work experience.
· Direct client experience and Retirement Services industry experience or thorough knowledge preferred
· Certification or working towards certification (ASPPA, CEBS, etc.) in industry-related studies program preferred.
· Excellent written and verbal communication skills. The ability to communicate effectively (clear, concise and professionally) with all levels within the Ascensus organization, as well as with our client base.
· Excellent presentation skills, business etiquette, client service skills and time management.
· Demonstrated professionalism in all aspects of the role.
· Experience with financial services systems (i.e. recordkeeping, trust, trading); and experience with plan recordkeeping and trust reconciliation.
· Proficiency in Microsoft Office software applications, specifically Word and Excel required, Access and PowerPoint preferred.
· Excellent analytical and problem resolution skills.
· Knowledge of retirement plans, ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype).
· Ability to work in a team environment to ensure common goal of providing exceptional client service.
· Ability to work well under pressure with multiple priorities and deadlines in a demanding environment.
· Ability to make sound business judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company.
· Ability to work extended hours to meet business needs as required.
· Quality focus with attention to detail.
· Handle other essential tasks as assigned.
The national average salary range for this role is $40K-80K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits _._
_Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website._
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
Customer Care Service Liaison
Service Associate Job 14 miles from Oak Park
The Customer Care Servicing Liaison will be responsible for identifying communication and process improvement opportunities and implementing them within the Servicing Team and its vendors. The Liaison will track complaints and escalations and develop plans to improve processes and communications.
WHAT YOU WILL BE DOING
* Developing and maintaining complaint tracking
* Following up with our vendors to ensure complaints are addressed timely
* Designing potential calling campaigns and/or email blasts
* Create and/or modify reports that allow us to be more proactive
* Work with up-stream teams to create and/or update processes
* Accepting inbound calls and making outbound calls to clients
* Responding to emails from clients
WHAT WE NEED FROM YOU
* 2+ years previous experience in mortgage servicing required
* Strong understanding of the entire mortgage process
* Strong understanding of sub-servicing relationships
* Excellent customer service and communication skills
* Analytical skills
* Proficient in MS Office; Word, Excel and Outlook
* Proficient in pivot tables, charts and graphs
* Ability to multi task in a fast pace environment
* Positive attitude
* Ability to work independently
* High School Diploma
* This role requires on-site attendance
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you'll love working here include:
* Paid Time Off (PTO) after just 30 days
* Additional parental and maternity leave benefits after 12 months
* Adoption reimbursement program
* Paid volunteer hours
* Paid training and career development
* Medical, dental, vision and life insurance
* 401k with employer match
* Mortgage discount and area business discounts
* Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
* Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
* Gourmet cafeteria featuring homemade breakfast and lunch
* Convenience store featuring healthy grab-and-go snacks
* In-house Starbucks and Dunkin
* Indoor/outdoor café with Wi-Fi
DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
Route Sales & Service Specialist
Service Associate Job 16 miles from Oak Park
Absopure is an equal opportunity employer.
Represent the company during sales, service and delivery of refreshment services to home and office accounts in a safe, courteous and timely manner.
1. To deliver all scheduled products/units a day.
2. Manage product truck inventory throughout the business day.
3. Acquire new customers via referrals and potential prospecting.
4. Create an accurate invoice using a handheld device for each sale.
5. Work safely and efficiently while lifting and moving product.
6. Other duties assigned as needed
Requires a High School Diploma / GED and a valid Driver's License. Will be required to obtain a CDL-B license with Airbrakes Endorsement through company provided training. Additionally requires a good driving record and the ability to lift and carry 50 lbs repeatedly.
We offer an excellent benefits package that includes Health Insurance, Dental and Vision Insurance, Company Provided Life and Disability Insurances, 401(k) with company matching and more!
Service Consultant
Service Associate Job 44 miles from Oak Park
Automotive Service Advisor (Chelsea, MI)
Positive attitude and a love for people required! Art Moehn Auto Group is seeking a Service Consultant to join our busy, growing Chevrolet service team.
The Service Consultant will perform the following:
Customer Service : Maintain highest levels of grooming, hygiene, and professional, uniform appearance. Conduct all business with sincerity, honesty, and genuine concern for customers. Promptly meet and greet customers in a friendly, courteous, and outgoing manner.
Service Sales : Sell the proper repair and/or services responsive to the customer's perceived needs. Make a genuine effort to offer the maintenance service due on every service customer's vehicle utilizing proper Service Advisor procedure.
Administration/Communication : Schedule appointments and communicate/follow-up with customers, properly, thoroughly and legibly write the repair orders for the categories of work designated by management. Maintain and update all open repair orders daily. Provide additional vehicle problem/concern information to the technicians and requested. Maintain communications with the technical staff regarding job status changes. Remain continuously updated on the shop's workload to determine the type of work the technicians can quickly accommodate.
Requirements: Must have documented experience providing exceptional customer service in a customer retail environment. Must have verifiable stable work experience, attention to detail, and excellent communication skills. Understanding of vehicle systems and operations. Working knowledge of Reynolds & Reynolds a plus.
Hiring Requirements : 18 years of age, valid driver's license, clean driving record, able to pass a pre-employment background check and drug screen.
Job Type: Full-time
WE OFFER:
Paid training!
Health, dental insurance options
Short term disability
Paid vacation and sick days
401k
No Saturdays and No late nights
Commercial Services Specialist II (Manheim)
Service Associate Job 30 miles from Oak Park
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Job Responsibilities:
* Perform data entry of required information in the AS 400 system of vehicle identification number (VIN), and other descriptive information.
* Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
* Maintain vehicle files; verify title information; log in titles when received; create and file in folders. Work with title department to ensure that a negotiable title is obtained for each vehicle assigned to the account.
* Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the AS400 system.
* Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
* Mail out sale packages the day after sale.
* Pull and update consignment inventory information of vehicles transmitted by customer. Investigate transmission errors. Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.
* Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports, bills, etc. Pull transmitted transportation charges as needed.
* Establish customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.
* Seek floor price information from account representative and enter it into computer system.
* Review, enter, and update vehicle condition report information in the computer system. Pull and print electronic condition reports. Provide customer with copies as necessary.
* In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
* Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle. Contact customer coordinators, service vendors and/or account representative when the information is missing, or problems occur.
* Communicate with accounting department in order to balance the sale and perform post-sale invoicing for accounts receivable as needed.
* Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records.
* Communicate with Online Operations department in order to prepare assigned vehicles for online programs.
* Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc.
* Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
* Wear multiple hats as well as perform other duties as assigned by management.
Minimum Qualifications:
* High School Diploma/GED and 3 years' experience in a related field.
* OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
* OR 5 years' experience in a related field
* Prior clerical or administrative experience required.
* Valid Driver's License and safe driving record required.
* Good communication and organizational skills required with strong attention to details.
* Basic computer software skills required.
* Commitment to providing excellent customer service required.
* Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
* Ability to sit or stand for prolonged periods of time.
Physical Requirements:
* Ability to perform repetitive data entry tasks, manual dexterity.
* Vision abilities required include close, distance and depth perception.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
1.0 FTE Special Services Teacher Consultant
Service Associate Job 16 miles from Oak Park
1.0 FTE Special Services Teacher Consultant JobID: 10688
Special Education/Special Education Teacher
Date Available:
ASAP
District:
Walled Lake Consolidated Schools Description:
Please see attached job posting.