How To Become A Service Agent: What It Is and Career Path

What is a service agent and how to become one

Updated January 8, 2025

4 min read

Service agents are individuals who provide customer service and support to clients. They are responsible for addressing customer queries, complaints, and other issues related to products or services. Their primary role is ensuring customer satisfaction through effective communication and problem-solving skills. Service agents may assist customers through various channels such as phone, email, chat, or in-person, and play a crucial role in building a positive brand image and maintaining customer loyalty.

ScoreService AgentUS Average

Salary

2.3

Avg. Salary $29,769

Avg. Salary $59,228

Stability Level

5.9

Growth Rate -4%

Growth Rate 0.3%

Diversity

9.7

Race

American Indian and Alaska Native 0.79%

Asian 6.70%

Black or African American 11.76%

Hispanic or Latino 20.60%

Unknown 5.63%

White 54.52%

Gender

female 38.53%

male 61.47%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress Level

5.9

Stress level is manageable

7.1 - high

Complexity Level

6.6

Complexity Level is challenging

7 - challenging

Work Life Balance

6.5

Work Life balance is good

6.4 - fair

What are the pros and cons of being a Service Agent?

Pros

Chance to develop customer service skills
Varied work environment (e.g. hotels, restaurants, retail stores)
Exposure to different cultures and languages
Sense of accomplishment in resolving customers' issues
Opportunity to work in a team-oriented environment

Cons

Dealing with difficult or angry customers
High levels of stress and pressure during busy periods
Having to manage multiple tasks at once
Limited control over company policies or procedures
Working in a fast-paced and demanding environment

Newest jobs for Service Agent in Columbus, OH

Receive alerts for the newest job postings.

Key steps to become a service agent

Explore service agent education requirements

Most common service agent degrees

Bachelor's

36.1 %

High School Diploma

29.3 %

Associate

20.6 %

Start to develop specific service agent skills

Skills	Percentages
Regular Maintenance	23.45%
Customer Service	15.60%
Credit Card	8.39%
Quality Standards	7.89%
PET	5.76%

Complete relevant service agent training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New service agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service agent based on U.S. Bureau of Labor Statistics data and data from real service agent resumes.

Research service agent duties and responsibilities

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Work with technical support or various production departments as needed to effectively troubleshoot, analyze and resolve software issues.
Answer billing inquiries, collect payments, sell products and troubleshoot customer's cable, high speed internet and phone issues.
Inspect passenger identification and travel documents and process passenger baggage while following FAA and SCA guidelines.

Prepare your service agent resume

When your background is strong enough, you can start writing your service agent resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service agent resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Service Agent Resume templates

Build a professional Service Agent resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Service Agent resume.

Apply for service agent jobs

Now it's time to start searching for a service agent job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do service agents rate their job?

-/5

5 Stars

4 Stars

3 Stars

2 Stars

1 Star

Service Agent reviews

A zippia user wrote a review on Mar 2024

Cons

very low salary, no career growth, very stressful and not rewarding

A zippia user wrote a review on Oct 2022

Pros

I got to do a variety of tasks daily. Got treated with respect from management and other coworkers.

A zippia user wrote a review on Apr 2020