Senior Technician Specialist Jobs in Norwalk, CT

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  • Cloud Technical Lead

    Persistent Systems 3.9company rating

    Senior Technician Specialist Job 25 miles from Norwalk

    We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $291.71M revenue in Q2FY24, delivering 14.1% Y-o-Y growth. Our 22,800+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We're also pleased to share that Persistent won the 2023 Golden Peacock Award for Excellence in Corporate Governance within the IT sector. Acknowledging our cloud expertise, we were named a Challenger in the 2023 Gartner Magic Quadrant™ for Public Cloud IT Transformation Services. Throughout this market-leading growth, we've maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend. Position: Cloud Tech Lead Location: New York, NY (Hybrid) Hire Type : Full time Position Overview The primary goal of Cloud Tech Lead is to ensure excellent services and support for Cloud systems with strong analytical and problem-solving skills, and lead the offshore Cloud ProdOps Support team. This role is critical for Cloud Support Center success. Expected to perform activities including but not limited to Cloud Operations, AWS and GCP cloud services etc. Technical Knowledge Proficient in Service Management tools (Opsgenie, Jira, ServiceNow etc.) and leading support projects Excellent hands on experience in Cloud platforms in AWS (and GCP) Expertise in Cloud Services - EC2, Auto Scaling, and Load Balancing, AWS LightSail, ASG, Launch Template, Launch Configuration, AZ, HA, BCP/DR Experience on Terraform - IaC Automation, Managing Terraform State Files Experience on Cloud Infrastructure Automation, Configuration Management tools like Chef, Ansible, PagerDuty Good knowledge of Kubernetes Containerization and Orchestration, AWS EKS, GCP GKE, Amazon ECS Experience with Cloud Observability like ServiceNow Lightstep, NewRelic, AWS CloudWatch, AWS Personal Health Dashboard (PHD), AWS SNS Notifications, GCP Cloud Logging and GCP Cloud Monitoring etc. Experience with observability platforms, setting up ELK, Kibana and Grafana Dashboards, PowerBI etc. Hands on knowledge of Jenkins CI/CD Pipeline Management Nice to have: Experience working on Cloud FinOps for Cloud Cost Optimization Experience in enabling and maintaining Cloud Security, SecOps Circle CI/CD JIRA eazy BI Key Responsibilities Lead the offshore ProdOps team and independently front face customer interactions and represent the team Facilitate onshore offshore handshake and streamline execution Provision, configure, and maintain cloud resources (VMs, storage, networks) and services Manage multi-cloud environments (AWS and GCP) and hybrid cloud setups Seamless collaboration with other groups within the team CloudOps, SecOps, FinOps, DBOps, InfraOps, engineering and L1 customer support teams Improve system reliability and uptime Optimize cloud costs, resource utilization and implement best cloud management practices Automate CloudOps management through scripting, deployments and routine maintenance tasks Optimize workload and resource configurations to achieve good performance Maintain a detailed inventory of cloud assets and configurations Identify trends and patterns to suggest process improvements Manage incidents, including detection, escalation, troubleshooting and resolution Monitoring and Dashboard Creation Conduct root case analysis for recuring issues and adhere problem management process. Ensure alignment and adherence with SLAs and KPIs Implement corrective actions when service levels fall below targets Required Qualifications Education and Experience Bachelor's degree in computer science, IT, or related field 8+ years of total experience with at least 4+ years of Cloud Ops experience ITIL certification (preferably ITIL 4 Expert) Preferably should have at least 1 Cloud Certification with hands on experience Skills and Competencies Excellent communication and presentation skills Ability to directly handle client communication Advanced problem-solving and analytical capabilities Expert knowledge of service management frameworks and best practices Let's unleash your full potential at Persistent - persistent.com/careers “Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
    $82k-100k yearly est. 6d ago
  • SAP Project Systems Senior Consultant

    Deloitte 4.7company rating

    Senior Technician Specialist Job 7 miles from Norwalk

    Industry-leading clients. An award-winning culture. Top notch connections. Big opportunities. From learning to leadership, this is your chance to take your career to the next level. Deloitte can show you what it takes to explore an entire universe of ideas, possibilities, and opportunities-and help make an impact that matters with SAP solutions. Recruiting for this role ends on May 31, 2025. Work You'll Do At Deloitte, you'll work with the best in the business to solve their toughest problems. + Responsible for delivering complex projects in a fast-paced, team environment. + Promote and take part in forums for sharing expertise and strengthening Deloitte's collective knowledge. + Collaborate on innovative solutions to bolster the future of the practice. + Develop your knowledge of and gain project experience in SAP's newest and future solutions. The Team Deloitte's SAP practice helps clients move from legacy systems to enterprise-wide solutions by efficiently designing and implementing SAP solutions. Each SAP implementation focuses on achieving results that support businesses strategies through process improvement, technology, and innovation. Our work is varied and challenging, involving clients considering first time implementations as well as those experienced businesses looking to enhance their business applications. We work with clients who want to improve their ability to react in digital world and enable scalability, remove performance barriers, enable innovation, and modernize core systems and reimagine their business with SAP digital solutions. Our professionals have hands-on access and exposure to the latest technologies and committed thought pioneers. Qualifications Required: + 5+ years' relevant SAP consulting experience in a professional services environment, with a large or boutique consulting firm, or serving as an internal consultant within industry + Hands-on functional configuration and design experience with SAP Project Systems module + Strong understanding and experience integrating SAP PS other SAP modules for customer projects + Month-end and period-end process knowledge + SAP Finance/FICO experience + S/4 HANA implementation experience + Participation in all phases of at least 2 full-lifecycle SAP Finance/Project Systems implementations, and in a workstream sub-lead or lead role on at least 1 implementation + Ability to travel up to 50% based on work you do and the client and industries/sectors you serve + Bachelor's degree or equivalent Desired: + Prior "Big 4" consulting experience + Experience presenting to clients or other decision makers + Greenfield implementation experience + Experience delivering projects using SAP ASAP and Agile methodologies + Signavio experience + Master's degree Information for applicants with a need for accommodation: Wages + Salary The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,325 to $188,875. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #SAP23 #EPCORE All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
    $113.3k-188.9k yearly 60d+ ago
  • AD/Sr. AD, Incentives Strategy & Effectiveness

    Boehringer Ingelheim 4.6company rating

    Senior Technician Specialist Job 13 miles from Norwalk

    **Compensation Data** This position offers a base salary typically between $140,000 and $222,000.00. The position may be eligible for a role specific variable or performance based bonus and or other compensation elements. For an overview of our benefits please click here. **Description** The Associate Director reports to the Director, Customer Facing Effectiveness. S/he coordinates the incentive compensation-related efforts of Marketing leadership and customer-facing leadership. The AD leverages an in-depth knowledge of data sources and Boehringer's Go-To-Market strategy to design and recommend incentive compensation programs for customer-facing teams across all therapeutic areas that are both motivating and fiscally responsible. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. + **This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.** **Duties & Responsibilities** + Own the design and recommendation process for pay-for-performance objective measurements that properly motivate, compensate and reward Boehringer's eligible field teams, and are appropriately aligned to national forecasts + Work directly with Sales and Marketing leaders to continuously design and develop new IC plan proposals to meet changing business needs + Manage implementation strategy for the IC plan and related contests for all eligible field teams + Partner with the director to establish IC governance process and ensure plan quality + Manage assessment of IC plan and contest effectiveness at national and sub-national levels to ensure plan objectives are met; evaluate and recommend improvements to optimize effectiveness + Manage mitigation of plan and metric variances, where data and other anomalies require investigation, communication, and occasionally restitution to individual associates + Partner with the AD of Incentives Analytics to build recommendations for introducing creative and innovative IC ideas + Own and manage relationship with up to 5 vendors focused on plan administration, plan design, and other key aspects of incentive compensation + Partner with syndicated data suppliers to ensure consistent, stable, and objective measures are being utilized to measure field performance + Own and manage IC communication and implementation plan to the field and gather input from the field as appropriate + Provide transparency in sales goaling process to plan participants in order to demonstrate fairness and simplicity of plan design, while supporting field force motivation + Manage development of consistent, timely, and thorough documentation and communication of IC plan design to field associates, in order to aid plan transparency, and minimize corporate legal exposure. **Requirements** AD + Bachelor's degree from an accredited institution required; Master's degree from an accredited institution preferred. + Minimum 10 years of experience in working with internal and external pharmaceutical sales data. + Minimum 10 years of experience in incentive compensation plan design for customer-facing teams in the pharmaceutical industry. + Knowledge of US healthcare industry trends, including knowledge of US payers and organized providers and their impact on the pharmaceutical industry. + Proven experience and a strong understanding of what it takes to succeed in project management and ability to oversee multiple projects running simultaneously. + Demonstrated relationship building, people management and leadership skills in a matrix environment. Excellent judgment in addressing cross-functional partners and key stakeholders with sensitive issues. + Demonstrated excellence in analytical and problem-solving skills. + Proven highly developed communication (written and verbal) skills and interpersonal ability. + Negotiation/influencing skills. + Demonstrated ability to achieve results in a highly matrixed organization. + History of successful performance. + Ability to travel domestically. + Experience managing large-scale cross-functional projects. Sr AD + Bachelor's degree required; Master's degree preferred. + Proven track record of twelve-plus (12+) years in designing and optimizing innovative incentive compensation plans for customer-facing teams, resulting in measurable performance improvements across the pharmaceutical industry. + Five-plus (5+) years providing guidance and feedback to outsourced/offshored managed services partners. + Comprehensive understanding of US healthcare industry trends, with the ability to forecast and strategically respond to evolving dynamics among US payers, organized providers, and their impact on the pharmaceutical landscape. + Demonstrated excellence in leading complex, multi-project portfolios, with a focus on delivering high-impact results that align with organizational objectives. + Proven success in conceptualizing, leading, and implementing large-scale, cross-functional projects that have significantly impacted organizational performance. + Track record of mentoring peers while forming strategic partnerships across a matrix environment, fostering a culture of collaboration and innovation. + Exceptional business acumen and judgment, with a proven ability to navigate sensitive issues and influence key stakeholders at all levels of the organization. + Advanced analytical and problem-solving skills, with a history of developing data-driven solutions to complex business challenges. + Superior communication and interpersonal skills, with the ability to articulate complex ideas effectively to diverse audiences and drive consensus among senior leadership. + Proven negotiation and influencing skills, with a track record of securing buy-in for major initiatives across diverse stakeholder groups. + Demonstrated ability to drive transformational change and achieve exceptional results in highly matrixed, global organizations. + Willingness to travel domestically as required to support key initiatives and maintain strategic relationships. + Eligibility Requirements: + Must be legally authorized to work in the United States without restriction. + Must be willing to take a drug test and post-offer physical (if required). + Must be 18 years of age or older. All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
    $140k-222k yearly 29d ago
  • BPO Senior

    Citrin Cooperman 4.7company rating

    Senior Technician Specialist Job 18 miles from Norwalk

    Citrin Cooperman offers a dynamic work environment, fostering professional growth and collaboration. We're continuously seeking talented individuals who bring fresh perspectives, a problem-solving mindset, and sharp technical expertise. We know you have choices, so our team of collaborative, innovative professionals are at the ready to support your professional development. At Citrin Cooperman, we offer competitive compensation and benefits and most importantly, the flexibility to manage your personal and professional life to focus on what matters most to you! We are looking for a Business Process Outsourcing Senior to join our Advisory Department. As a Senior, you will be responsible for: Responsibilities: * Plan and supervise assigned engagements * Acquire a working knowledge of the client's business * Review all workpapers * Review financial statements for accuracy and completeness, including note disclosures * Analyze balance sheet accounts and prepare reconciliations * Research and facilitate the resolution of issues arising during engagements * Interact with key client management to gather information, resolve problems and make recommendations for business and process improvements. * Active involvement in professional development of staff * Prepare staff evaluations * Preparation of dashboard reports * Tracking of KPI's Qualifications: * Bachelor's Degree in Accounting is required * 3-4 years experience as senior accountant. * Advanced computer skills and proficient knowledge of Microsoft Office programs with an emphasis on Excel * Dedicated to superior client service * Excellent project management, interpersonal, verbal and written skills * Supervise a number of engagements simultaneously * Possess an ability to multitask and complete engagements within time constraints and deadlines * Highly motivated self-starter and dependable About Citrin Cooperman: Citrin Cooperman is one of the nation's largest professional services firms. Since 1979, the firm has steadily built their business by helping companies and high net worth individuals find practical, actionable solutions to help them meet their short-term needs and long-term objectives. Citrin Cooperman clients span an array of industry and business sectors and leverage a complete menu of service offerings. Citrin Cooperman & Company, LLP, a licensed independent CPA firm that provides attest services and Citrin Cooperman Advisors LLC, which provides business advisory and non-attest services, operate as an alternative practice structure in accordance with the AICPA's Code of Professional Conduct and applicable law, regulations, and professional standards. The entities include more than 450 partners and 2,500 total professionals. Learn more about Citrin Cooperman here: *********************** CC Disclaimer: "Citrin Cooperman" is the brand under which Citrin Cooperman & Company, LLP, a licensed independent CPA firm, and Citrin Cooperman Advisors LLC serve clients' business needs. The two firms operate as separate legal entities in an alternative practice structure. The entities of Citrin Cooperman & Company, LLP and Citrin Cooperman Advisors LLC are independent member firms of the Moore North America, Inc. (MNA) Association, which is itself a regional member of Moore Global Network Limited (MGNL). All the firms associated with MNA are independently owned and managed entities. Their membership in, or association with, MNA should not be construed as constituting or implying any partnership between them.
    $90k-113k yearly est. 7d ago
  • Senior, Simplification

    Bloomingdales 4.2company rating

    Senior Technician Specialist Job 26 miles from Norwalk

    ABOUT Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. OVERVIEW The Senior, Simplification will help lead simplification efforts at Bloomingdale's and be responsible for the strategic project planning and execution of a set of initiatives established by the Senior Leadership team. This role requires an accomplished leader and strategic thinker with a strong background in process improvement and ability to deliver significant business results. This role will also participate in organization building activities and market the Simplification team to the broader organization to secure buy-in and solicit new process improvement opportunities. As part of the Simplification Office, you will gain un-matched exposure to senior leaders and some of Bloomingdale's toughest challenges / opportunities. ESSENTIAL FUNCTIONS Simplification Process Lead * Define deliverables, structure project work plans, and provide thought leadership to solve the most complex challenges * Work directly with senior leaders and their teams to drive simplification - discovery, diagnosis, data analysis, measurement, and recommendation(s) * Stand-up meeting structure and functional involvement * Targeted deep dives across people, processes, tools, data; align feedback across sources and refine with fact-based research * Diagnosis of root causes related to challenges including deep understanding of current processes, critical inputs, decision rights and desired outcomes * Accountable for solution design and implementation, including gaining buy-in from senior leaders and key stakeholders * Empower the business teams to own the decisions with a continuous improvement mindset * Lead cross-functional projects including successfully planning and executing deliverables on time, keeping stakeholders informed, and remaining agile to ensure high-quality outcomes. * Partner with HRBP to assess change readiness and prepare plans for helping stakeholder through change * Partner with HRBP to develop and track performance and improvement in key metrics (KPIs) Simplification Methodology & Opportunity Identification * Define/refine the Simplification methodology - process and tools, and champion with cross- functional working teams while executing the Simplification roadmap * Report and communicate the results from process improvement efforts to key stakeholders including EC and other senior leaders * Vet new project opportunities and drive the development of the corresponding business cases * Develop and share best practices among fellow process improvement partners across the organization QUALIFICATIONS * Education/Experience: Bachelor's degree required; 3+ years retail or consumer industry preferred; 2+ years of process improvement or complex problem-solving experience preferred; consulting and/or advisory background a plus. * Communication Skills: Excellent communication and facilitation skills (oral, written and listening); ability to understand, organize and communicate complex information in an easily understandable format tailored to a variety of audiences; ability to develop, document, communicate and operationalize new processes; ability to challenge senior leaders and debate complex topics * Reasoning Ability: Ability to synthesize complex information and derive data-driven insights through logic and frameworks; Retail and business acumen to understand and evaluate new and existing business strategies, as well as implementation risks, across the full scope of an omnichannel retailer * Other skills: Track record for building strong relationships, including building trust with senior leaders; excellent problem solving and stakeholder engagement skills; ability to learn about new topics efficiently; strong research skills including technology and best practices; skilled in Excel and PowerPoint
    $98k-120k yearly est. 5d ago
  • Senior Concierge

    Marriott Hotels & Resorts 4.6company rating

    Senior Technician Specialist Job 17 miles from Norwalk

    Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor club lounge for seating availability, service, safety, and well-being of guests. Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $31.21 to $32.15 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. MIRJ Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
    $31.2-32.2 hourly 26d ago
  • Enterprise ERP Systems Senior Specialist

    D'Addario 4.8company rating

    Senior Technician Specialist Job 27 miles from Norwalk

    D'Addario & Company is the largest manufacturer and distributor of musical instrument accessories in the world. As a US based manufacturing company, we pride ourselves on high automation machinery and innovative technology, as well as our commitment to environmentally sustainable practices. Through our D'Addario Foundation we are committed to helping make music education possible and ensuring thousands of children can participate in instrument instruction programs in under-served communities. Most importantly, we pride ourselves on our diverse team of individuals who commit to the embodiment of our core values of curiosity, passion, candor, family and responsibility and translate them into action every day. We are looking for an Enterprise ERP Systems Senior Specialist to join our team. The Senior Specialist provides systems support and conducts analysis to leverage technology solutions to meet business needs. This position is an on-site role and would require the candidate to work on-site in our Farmingdale, New York office approximately 5 days per week. This role maintains and supports the organization's portfolio of enterprise business applications, specifically focusing on IBMi/AS400 ERP Infor XA. Extensive knowledge of Infor XA is a hard requirement. The specialist keeps the applications current by implementing new features, performing system upgrades, and managing updates related to finance, chart of accounts, and other critical business functions. The Enterprise ERP Systems Senior Specialist will be the technical and process subject matter expert for the organization's enterprise business application systems running on Infor XA. Here at D'Addario, not only do we offer a competitive compensation package, but the opportunity to build a career with one of the most highly regarded organizations in the music industry. We are eager to connect with individuals with all types of diverse backgrounds, thinking and perspectives. If you are interested, please apply and tell us how you would add value to our team. Just a few of the benefits and perks of working at D'Addario: • Health, vision, and dental insurance • Assisted Reproduction/Fertility benefits • 401k retirement plan with a very generous employer contribution • Paid Time Off (PTO) • Flexible sick day policy • 12 Paid Holidays • Life and AD&D Insurance • Enhanced Short-term disability insurance • Employee Assistance Program (EAP) • Tuition Reimbursement • Discounts on D'Addario products and merchandise • Company jam nights, holiday parties and special events • An awesome team of colleagues who are passionate about what they do!!! Responsibilities Learn the full suite of enterprise business applications, including understanding their interrelationship and dependencies. Work with vendors to maintain and support these applications, perform upgrades, and implement new features as released. Perform top-level troubleshooting of technical issues related to application functionality. Track and follow issues through to resolution, including communications to all stakeholders. Identify and consider both the business and the technical needs of customers with the goal of providing quality solutions that meet user needs. Configure, execute, test, and implement the solution. Develop documentation related to design, configuration, processes/workflow, integration/interface requirements, and training. Develop and maintain troubleshooting and solution process and procedure documentation to build and enhance the knowledge base. Manage small application projects of simple to moderate complexity. Ensure compliance with audit, regulatory, and internal requirements. Review open support tickets, establish priority, assign resources, and manage through completion. Maintain and make changes to Infor XA Powerlink cards Provide internal support utilizing Infor XA (XA) as the main ERP. Including green screen modules as well as Powerlink. This position will complement our 3rd party Infor partner and will assist with XA systems analysis, XA upgrade, implementation, process development and testing, project management, and training services. Conduct business and systems analysis resulting in defined business processes to meet manufacturing and finance requirements through effective and efficient application of the XA system. Evaluate curr
    $99k-129k yearly est. 24d ago
  • Senior, Simplification

    Macy's, Inc. 4.5company rating

    Senior Technician Specialist Job 26 miles from Norwalk

    ABOUT Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. OVERVIEW The Senior, Simplification will help lead simplification efforts at Bloomingdale's and be responsible for the strategic project planning and execution of a set of initiatives established by the Senior Leadership team. This role requires an accomplished leader and strategic thinker with a strong background in process improvement and ability to deliver significant business results. This role will also participate in organization building activities and market the Simplification team to the broader organization to secure buy-in and solicit new process improvement opportunities. As part of the Simplification Office, you will gain un-matched exposure to senior leaders and some of Bloomingdale's toughest challenges / opportunities. ESSENTIAL FUNCTIONS Simplification Process Lead * Define deliverables, structure project work plans, and provide thought leadership to solve the most complex challenges * Work directly with senior leaders and their teams to drive simplification - discovery, diagnosis, data analysis, measurement, and recommendation(s) * Stand-up meeting structure and functional involvement * Targeted deep dives across people, processes, tools, data; align feedback across sources and refine with fact-based research * Diagnosis of root causes related to challenges including deep understanding of current processes, critical inputs, decision rights and desired outcomes * Accountable for solution design and implementation, including gaining buy-in from senior leaders and key stakeholders * Empower the business teams to own the decisions with a continuous improvement mindset * Lead cross-functional projects including successfully planning and executing deliverables on time, keeping stakeholders informed, and remaining agile to ensure high-quality outcomes. * Partner with HRBP to assess change readiness and prepare plans for helping stakeholder through change * Partner with HRBP to develop and track performance and improvement in key metrics (KPIs) Simplification Methodology & Opportunity Identification * Define/refine the Simplification methodology - process and tools, and champion with cross- functional working teams while executing the Simplification roadmap * Report and communicate the results from process improvement efforts to key stakeholders including EC and other senior leaders * Vet new project opportunities and drive the development of the corresponding business cases * Develop and share best practices among fellow process improvement partners across the organization QUALIFICATIONS * Education/Experience: Bachelor's degree required; 3+ years retail or consumer industry preferred; 2+ years of process improvement or complex problem-solving experience preferred; consulting and/or advisory background a plus. * Communication Skills: Excellent communication and facilitation skills (oral, written and listening); ability to understand, organize and communicate complex information in an easily understandable format tailored to a variety of audiences; ability to develop, document, communicate and operationalize new processes; ability to challenge senior leaders and debate complex topics * Reasoning Ability: Ability to synthesize complex information and derive data-driven insights through logic and frameworks; Retail and business acumen to understand and evaluate new and existing business strategies, as well as implementation risks, across the full scope of an omnichannel retailer * Other skills: Track record for building strong relationships, including building trust with senior leaders; excellent problem solving and stakeholder engagement skills; ability to learn about new topics efficiently; strong research skills including technology and best practices; skilled in Excel and PowerPoint
    $102k-124k yearly est. 45d ago
  • Beh Interv Spec AHRC Level II Mon-Fri 35 hours per week Flex

    AHRC Nassau Career 3.7company rating

    Senior Technician Specialist Job 22 miles from Norwalk

    Mon-Fri 35 hours per week Flex Behavioral health services and positive behavioral supports are provided by Masters level Behavior Intervention Specialists (BIS) Qualifications: Master's degree from a program in a clinical or treatment field of psychology, social work, school psychology, or applied psychology required. Primary duties and responsibilities include but not limited to: Provide services designed to maximize the intellectual, social, and emotional development and functioning of individuals receiving services under the supervision of an Assistant Director of Psychology, BCBA and Ph.D. licensed psychologist Providing support to and training on Positive Behavior Supports for adults with ID/DD. Will be required to become SCIP certified as well as a SCIP trainer Behavior Intervention Specialist for Residential Program. Practices and promotes the agency's mission statement in every interaction. Provide ongoing support to people in becoming active participants in every aspect of their lives and to ensure that a high quality of life is maintained. Daily travel to more than one location may be required.
    $61k-95k yearly est. 60d+ ago
  • Senior Technical Specialist, General Liability

    Sompo International

    Senior Technician Specialist Job 29 miles from Norwalk

    As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions. Job Description Are you looking for your next opportunity? Sompo has a unique opportunity for a Senior Technical Specialist, General Liability on our Casualty Claims team. As a Senior Technical Specialist, you will provide insight and analysis on a variety of General Liability Primary Casualty claims, as well as act as a liaison between underwriting, claims, and our Third-Party Administrators. Location: This position will be based out of our New York, NY, Garden City, NY, Purchase, NY, Morristown, NJ, Miami, FL, Charlotte, NC or Alpharetta, GA office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you'll be doing: * Handle Sompo Casualty claims (primary and/or excess) and related systems and processes * Provide technical oversight and guidance to TPA claim handlers and supervisors * Adherence to client-specific claim handling guidelines, providing coverage and analytical analysis of potential exposures * Communicate appropriate responses to management and underwriters on new losses * Manage counsel where assigned; develop and execute strategy to control expenses and resolve litigated claims * Establish appropriate reserves; Analyze loss and expense trends on a portfolio of claims and assist in the development and implementation of plans to improve results * Provide written assessments on loss trends and high exposure cases * Ensure that all claim information is reviewed and accurately and timely recorded; proactively manage correspondence and claim files and maintain a current diary in compliance with company standards * Effectively represent the company's interests in meetings and negotiations; maintain a high level of claim and industry related expertise in order to assure technical competency and communicate to team members regarding significant issues and relevant changes * Support underwriters and actuaries during the renewal process, communicating with and supporting underwriting and other functional groups within the organization * Consult on policy and endorsement drafting where necessary * Evaluate exposures and make substantive claim decisions for Sompo claims * Attend various industry conferences, possibly as a speaker/presenter, publishing on current claim trends and issues and assisting other offices on complex claims What you'll bring: * Minimum 7-10 plus years' experience required in general liability claims handling with a career history of increasing responsibility with at least 3-5+ years handling excess claims, including large limit and high exposure claims * Strong preference for candidate who has pursued or is in the process of pursuing an insurance related designation (e.g. RPLU, CPCU IIA, AMIM) * Direct handling of a wide variety of general liability exposure claims with an emphasis on evaluating, handling, negotiating and settling litigated and non-litigated matters with typical exposure up to $2M USD * Meaningful legal review experience and/or policy drafting experience * Demonstrated ability to establish close working relationship with other departments including underwriting & actuarial * Strong negotiating, analytical, written and organizational skills * Effective communication with a wide spectrum of people both internally and externally * Advanced relationship management skills with internal staff and external partners are required * Strong computer skills (MS Word, Excel, Outlook and various in-house claims systems -Guidewire, Genius, ImageRight is a plus) * Multiple state adjuster licenses a plus. Successful candidate may be required to obtain licenses or additional state licenses * Bachelor's Degree required, with a JD preferred Salary Range: $80,000 - $120,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience. At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees. Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance. We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs: * Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution * Pharmacy benefits with mail order options * Dental benefits including orthodontia benefits for adults and children * Vision benefits * Health Care & Dependent Care Flexible Spending Accounts * Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children * Company-paid Disability benefits with very competitive salary continuation payments * 401(k) Retirement Savings Plan with competitive employer contributions * Competitive paid-time-off programs, including company-paid holidays * Competitive Parental Leave Benefits & Adoption Assistance program * Employee Assistance Program * Tax-Free Commuter Benefit * Tuition Reimbursement & Professional Qualification benefits In today's world, what do we stand for? Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo. Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions - we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.
    $80k-120k yearly 7d ago
  • Senior Technical Specialist, General Liability

    Sompo

    Senior Technician Specialist Job 29 miles from Norwalk

    As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.Job Description Are you looking for your next opportunity? Sompo has a unique opportunity for a Senior Technical Specialist, General Liability on our Casualty Claims team. As a Senior Technical Specialist, you will provide insight and analysis on a variety of General Liability Primary Casualty claims, as well as act as a liaison between underwriting, claims, and our Third-Party Administrators. Location: This position will be based out of our New York, NY, Garden City, NY, Purchase, NY, Morristown, NJ, Miami, FL, Charlotte, NC or Alpharetta, GA office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you'll be doing: Handle Sompo Casualty claims (primary and/or excess) and related systems and processes Provide technical oversight and guidance to TPA claim handlers and supervisors Adherence to client-specific claim handling guidelines, providing coverage and analytical analysis of potential exposures Communicate appropriate responses to management and underwriters on new losses Manage counsel where assigned; develop and execute strategy to control expenses and resolve litigated claims Establish appropriate reserves; Analyze loss and expense trends on a portfolio of claims and assist in the development and implementation of plans to improve results Provide written assessments on loss trends and high exposure cases Ensure that all claim information is reviewed and accurately and timely recorded; proactively manage correspondence and claim files and maintain a current diary in compliance with company standards Effectively represent the company's interests in meetings and negotiations; maintain a high level of claim and industry related expertise in order to assure technical competency and communicate to team members regarding significant issues and relevant changes Support underwriters and actuaries during the renewal process, communicating with and supporting underwriting and other functional groups within the organization Consult on policy and endorsement drafting where necessary Evaluate exposures and make substantive claim decisions for Sompo claims Attend various industry conferences, possibly as a speaker/presenter, publishing on current claim trends and issues and assisting other offices on complex claims What you'll bring: Minimum 7-10 plus years' experience required in general liability claims handling with a career history of increasing responsibility with at least 3-5+ years handling excess claims, including large limit and high exposure claims Strong preference for candidate who has pursued or is in the process of pursuing an insurance related designation (e.g. RPLU, CPCU IIA, AMIM) Direct handling of a wide variety of general liability exposure claims with an emphasis on evaluating, handling, negotiating and settling litigated and non-litigated matters with typical exposure up to $2M USD Meaningful legal review experience and/or policy drafting experience Demonstrated ability to establish close working relationship with other departments including underwriting & actuarial Strong negotiating, analytical, written and organizational skills Effective communication with a wide spectrum of people both internally and externally Advanced relationship management skills with internal staff and external partners are required Strong computer skills (MS Word, Excel, Outlook and various in-house claims systems -Guidewire, Genius, ImageRight is a plus) Multiple state adjuster licenses a plus. Successful candidate may be required to obtain licenses or additional state licenses Bachelor's Degree required, with a JD preferred Salary Range: $80,000 - $120,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience. At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees. Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance. We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs: Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution Pharmacy benefits with mail order options Dental benefits including orthodontia benefits for adults and children Vision benefits Health Care & Dependent Care Flexible Spending Accounts Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children Company-paid Disability benefits with very competitive salary continuation payments 401(k) Retirement Savings Plan with competitive employer contributions Competitive paid-time-off programs, including company-paid holidays Competitive Parental Leave Benefits & Adoption Assistance program Employee Assistance Program Tax-Free Commuter Benefit Tuition Reimbursement & Professional Qualification benefits In today's world, what do we stand for? Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo. Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions - we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.
    $80k-120k yearly 18h ago
  • Senior Relationship Specialist - Norwalk

    USB 4.5company rating

    Senior Technician Specialist Job In Norwalk, CT

    The Senior Relationship Specialist is responsible for developing, maintaining and deepening customer relationships. Responsible for accurately and effectively handling both sales and service transactions. Sales Promote USB products and services through the use of branch banking sales and service processes. Assist Customer in the understanding of how their financial goals are met with suggested solutions. Sell Customer on the value and close on the sale. Maintain a working knowledge of all USB products and services sold in the branch Keep current on product/services offered from partners and other business lines to assist in cross selling efforts Support and engage in all branch, market or bank sales initiatives, contests, campaigns and promotions Participate in sales related market or bank level projects or initiatives Exceed all individual and branch goals (sales, service, cross line of business) Actively source and facilitate Bank at Work opportunities Proactively reach out to new and existing customer including onboarding, upselling, setting appointments for financial reviews, etc. Maximize networking and community service events Leverage all lead lists, top customer lists, household lists, business lists, etc. and enthusiastically reach out to customers to deepen relationships. Assist in the coaching and development of other team members as needed. Customer Service Consistently demonstrate the service behaviors embedded in the USB Customer Service Commitment Charter and the branch banking sales & service process. Put the customer first by promptly acknowledging their presence Handle transactions accurately and efficiently, respecting customers time Maintain the highest levels of confidentiality and privacy of customer information Respond to customer concerns to supervisors as appropriate. If follow up is required, set clear customer expectations and deliver as promised Focus directly on the customer, if working on another project quickly put aside and interact with the customer Project a professional positive outlook and demeanor at all times Provide coverage for service transactions as needed. Accountable for successful retention of customers. Operations/Risk Management Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders. Process and approve wire transfers within authorized limits. Monitor and maintain collections and fee rebates. Monitor the account records, such as signature cards, POAs, and Business Resolutions to ensure documentation is completed correctly and within compliance. Assist Branch Management in maintaining the safety and soundness of the branch. Assist Branch Management in distributing, educating, & training branch employees on information/policy changes as needed. Make exceptions within approved limits utilizing knowledge based on experience relating to policies and procedures. Review branch compliance and audit reports. Assist Branch management in minimizing and correcting variances and exceptions. Monitor/maintain branch RCI, teller difference activity, overdrafts and charge offs. Comply with all S.A.F.E. Act regulations including keeping registration information (including but not limited to name, home address and work address) up to date and status as active. Provide N.M.L.S. registration number to consumers upon request and in all written communications in accordance with law, specifically on e-mail signatures and business cards. Comply with all requirements of the Fair Lending regulations. Comply with UDAAP (Unfair, Deceptive Abusive Acts or Practices) regulations. Human Resources Actively support managerial decisions in a positive manner. Set a professional example for staff to follow. Effectively deal with staff issues or concerns in the absence of the Branch Management Team. This position is located at our Norwalk Branch - 454 Main Ave, Norwalk, CT 37.50 hours per week
    $74k-110k yearly est. 36d ago
  • Clinical Affairs Training Specialist (CTS) III

    Rxsight 3.4company rating

    Senior Technician Specialist Job 26 miles from Norwalk

    Full-time Description RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye. OVERVIEW: The CTS III is responsible for providing world class training and support for physicians and staff on the use and integration of RxSight products and technology. Position will support clinical efforts at Customer site(s) via clinical support and monitoring surgery, supporting clinical evaluations and LDD treatments, reviewing post-operative visits and patient follow-ups and supporting clinical data collection for completion and compliance with Good Clinical Practice (GCP). Position will provide consistent, high-level support to Customer sites, fostering full integration of RxSight products and device-related clinical methods into their clinical practice. Position will support commercial customer sites as well as investigational study sites in a highly regulated environment, providing timely data feedback and reporting as needed. Position will interact heavily with Customers as well as internal RxSight departments to maintain a well-developed, transparent communication path to ensure the voice of the customer is clearly and consistently heard. ESSENTIAL DUTIES AND RESPONSIBILITIES: Train Physicians and staff on RxSight technology and best practices. Communicate with sites to identify key on-site personnel, set proper expectations to ensure full site readiness to accept RxSight technology prior to customer onboarding. Ensure staff supporting physicians are fully educated and trained on RxSight technology to full competence, enabling Rapid Adoption of RxSight technology within the customer site. Oversee and manage Customer introduction, onboarding and ongoing training/educational activities to ensure full operational competence in compliance with current Standard Operating Procedures (SOPs) as directed. Ensure continuous procedure and training adherence for trained staff and physicians by conducting periodic audits of the effectiveness of the Clinical Training program. Assist with customer complaint-handling and management, as applicable. Support and manage Clinical Study sites to include: monitoring and maintaining compliance to clinical protocols, data integrity, data collection, documentation and transfer practices. Assist with On-the-Job Training (OJT) of new RxSight clinical applications personnel to ensure training effectiveness and competence to training standards. Provide consistent clinical support to set expectations and properly educate and train customers with regards to patient evaluation/selection, RxLAL implantation as well as postoperative evaluation and LDD treatments with a focus on patient safety, customer support and continuous improvement of the Clinical Training program. Provide strategies and feedback for implementing clinical methodology to optimize results of RxSight technology. Assist and/or lead troubleshooting efforts regarding unexpected clinically-relevant incidents; involving other members of the company for support and/or expertise as deemed appropriate. Monitor and update the Training Portal regularly to ensure accurate reflection of CTS/customer activity as well as training readiness of each customer site. Provide excellent Customer support for customers assigned within your geographical region as measured by periodic Customer Satisfaction Surveys. Monitor and analyze trends within your specific region and ensure communication to the Director, Global Clinical Operations, Associate Director, Global Clinical Education, RD&E and other departments as appropriate for continued process improvement. Attend and support global trade shows, meetings and conferences when required. Assist with clinical data collection, analysis and presentation as needed. Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Demonstrable ability to liaise with individuals of all levels, to include surgeons, clinical staff and facility administrators. Significant clinical experience including planning of cataract surgery, refractions/biometry and associated device operations. Strong knowledge of the cataract patient diagnostic and evaluative process at the clinic level, including patient flow. Strong understanding and OR experience related to Cataract Surgery. Proven and excellent communication skills, written and verbal. Ability to travel up to ~75% of the time. 6+ years Clinical experience in ophthalmic industry. Ability to legally operate a motor vehicle and travel without restriction in the applicable region of the world. SUPERVISORY RESPONSIBILITIES: Although this position will not have supervisory requirements it is expected that this position will lead the clinical activities and efforts within individual customer sites. We expect this position will lead new customer onboarding activities as well as practice role model behavior through their interaction with RxSight customers and fellow employees as well as potential future customers. EDUCATION, EXPERIENCE, and TRAINING: BSc Optometry, Master of Optometry, and/or BA/BS (preferred) Three to five years related experience and/or training; or equivalent combination of education and experience Strong experience with manifest refractions Training to be completed per the training plan for this position as maintained in the document control system The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis CERTIFICATES, LICENSES, REGISTRATIONS: Formal training in vision sciences, such as at a recognized optometry program or industry training. OD/COT/COA/COMT/CCOA/ROUB highly desirable. COMPUTER SKILLS: MS Office Products Salary Description $90,000 To $120,000
    $90k-120k yearly 5d ago
  • Client Engagement Training Specialist

    Payarc

    Senior Technician Specialist Job 11 miles from Norwalk

    We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time. We started our journey by providing smart and simple payment processing tools and products but haven't stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions. Our mission is to give companies the tools they need to change the future of their business. Requirements Job Summary We are looking for a highly experienced Trainer with a wealth of knowledge in payment processing to take the helm in designing and executing training programs tailored for both internal and external departments. This pivotal role calls for a dynamic and engaging individual who can deliver impactful in-person training sessions as well as interactive remote workshops. The Trainer will be responsible for creating detailed training programs from the ground up, meticulously managing all training materials/reporting, and curating a comprehensive knowledge base that serves as a vital resource for learners. The ideal candidate will possess exceptional expertise in hands-on training methods and effective learning evaluation techniques. They will be tasked with establishing a structured and systematic training process that incorporates a variety of interactive approaches, including role-playing exercises, shadowing opportunities, quizzes, and other engaging learning activities. This multifaceted training strategy will ensure employees not only acquire profound industry knowledge but also develop practical skills and expertise that can be readily applied in their day-to-day roles. Responsibilities & Duties Capable of traveling outside of the country to host in person trainings 30% to 35% Design and deliver engaging training sessions for internal teams and external partners in both in-person and virtual settings. Develop and implement structured training programs, including role-play exercises, shadowing opportunities, and assessments. Facilitate training to be deployed on a weekly basis to ensure teams are kept up to speed on updates and changes happening within the department. Continuously evaluate and improve training effectiveness based on feedback and business needs. Build comprehensive training programs from scratch, covering industry best practices, company processes, compliance, and product knowledge. Create, update, and maintain training materials, knowledge base articles, manuals, and e-learning content to ensure accuracy and relevance. Develop assessments, quizzes, and certification programs to measure learning retention and effectiveness. Ensure all training materials and knowledge base content remain current, accurate, and aligned with evolving industry regulations and company policies. Collaborate with cross-functional teams, including Onboarding, Risk, Activations, QA, and ACH, to integrate updates into training programs. Capable of developing an onboarding training curriculum for new hires, ensuring a smooth transition into their role. Train employees on fraud prevention, risk management, chargebacks, and dispute resolution. Develop training on payment technologies, merchant services, and key industry players. Skills/Competencies Excellent presentation skills Curriculum development Amazing customer service awareness Data analysis & reporting Collaboration & teamwork Qualifications/Experience Required 5+ years of experience in training and instructional design, preferably within the payment processing or financial services industry. Proven track record of building training programs from scratch and implementing structured training methodologies. Experience in delivering training both in-person and remotely using various learning platforms. Strong knowledge of payment processing, merchant services, chargebacks, risk management, and compliance requirements. Proficiency in LMS platforms, e-learning tools, and knowledge management systems. Excellent presentation, facilitation, and coaching skills. Strong organizational and project management abilities. Ability to analyze training effectiveness and adjust programs accordingly. Education Requirements Bachelor's degree required
    $50k-78k yearly est. 31d ago
  • Client Engagement Training Specialist

    Payarc LLC

    Senior Technician Specialist Job 11 miles from Norwalk

    Requirements We are looking for a highly experienced Trainer with a wealth of knowledge in payment processing to take the helm in designing and executing training programs tailored for both internal and external departments. This pivotal role calls for a dynamic and engaging individual who can deliver impactful in-person training sessions as well as interactive remote workshops. The Trainer will be responsible for creating detailed training programs from the ground up, meticulously managing all training materials/reporting, and curating a comprehensive knowledge base that serves as a vital resource for learners. The ideal candidate will possess exceptional expertise in hands-on training methods and effective learning evaluation techniques. They will be tasked with establishing a structured and systematic training process that incorporates a variety of interactive approaches, including role-playing exercises, shadowing opportunities, quizzes, and other engaging learning activities. This multifaceted training strategy will ensure employees not only acquire profound industry knowledge but also develop practical skills and expertise that can be readily applied in their day-to-day roles. Responsibilities & Duties Capable of traveling outside of the country to host in person trainings 30% to 35% Design and deliver engaging training sessions for internal teams and external partners in both in-person and virtual settings. Develop and implement structured training programs, including role-play exercises, shadowing opportunities, and assessments. Facilitate training to be deployed on a weekly basis to ensure teams are kept up to speed on updates and changes happening within the department. Continuously evaluate and improve training effectiveness based on feedback and business needs. Build comprehensive training programs from scratch, covering industry best practices, company processes, compliance, and product knowledge. Create, update, and maintain training materials, knowledge base articles, manuals, and e-learning content to ensure accuracy and relevance. Develop assessments, quizzes, and certification programs to measure learning retention and effectiveness. Ensure all training materials and knowledge base content remain current, accurate, and aligned with evolving industry regulations and company policies. Collaborate with cross-functional teams, including Onboarding, Risk, Activations, QA, and ACH, to integrate updates into training programs. Capable of developing an onboarding training curriculum for new hires, ensuring a smooth transition into their role. Train employees on fraud prevention, risk management, chargebacks, and dispute resolution. Develop training on payment technologies, merchant services, and key industry players. Skills/Competencies Excellent presentation skills Curriculum development Amazing customer service awareness Data analysis & reporting Collaboration & teamwork Qualifications/Experience Required 5+ years of experience in training and instructional design, preferably within the payment processing or financial services industry. Proven track record of building training programs from scratch and implementing structured training methodologies. Experience in delivering training both in-person and remotely using various learning platforms. Strong knowledge of payment processing, merchant services, chargebacks, risk management, and compliance requirements. Proficiency in LMS platforms, e-learning tools, and knowledge management systems. Excellent presentation, facilitation, and coaching skills. Strong organizational and project management abilities. Ability to analyze training effectiveness and adjust programs accordingly. Education Requirements Bachelor's degree required
    $50k-78k yearly est. 24d ago
  • Technical Lead - Java

    Avance Consulting Services 4.4company rating

    Senior Technician Specialist Job In Norwalk, CT

    Company : A Global IT consulting firm with several large customer engagements across US. It provides strategic business consulting, technology,engineering and outsourcing services to help clients leverage technology and create impactful and measurable business value for every IT investment. About Us : Avance Consulting is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies. Client : Leading global IT services firm Benefits: Competative Benefits : Job Title : Technical Lead - Java Location : Norwalk, CT Position Type : Full Time (Permanent) Job Description: • Knowledge of Design Patters • UML • Automation Tools • Performance tuning • Project lead experience • Team management • Good communication and interpersonal skills with 5 to 7 years of experience • Strong Analytical and problem solving skills • Good Object Oriented Analysis and Design Skills • Highly dedicated and should take complete ownership • Fast learner, adaptable and flexible • Will be working in onshore/offshore model of execution. • Should have experience in working in maintenance and development project. Technical Skills: • Java / J2EE • Webservices • Spring 3.0 • Hibernate 3.0 • Oracle • IBM websphere • Architectural Thanks, Shareef 732 276 993 3 Ext:423 ****************************** Additional Information All your information will be kept confidential according to EEO guidelines.
    $86k-120k yearly est. Easy Apply 24d ago
  • To Go Specialist

    Yard House

    Senior Technician Specialist Job In Norwalk, CT

    , pay will be variable by location - See additional job details and benefits below Our To Go Specialists are food experts who are dedicated to providing To Go Service that goes the extra yard. They are responsible for delivering friendly, accurate, sanitary and timely To Go Service so that our Guests can enjoy our house in the comfort of their own home. Our House Rules! * Bring The Vibe - There is no library, we've got 100+ beers on tap. People are here to turn it up, so don't let 'em down. * Be ALL IN - Don't just talk about our food and beer. Eat it. Drink it. Live it. Give every guest and every shift all you've got. * Have Heart - We're bonded by more than just beer. We are family. So be kind and put each other first. Together, we are YARD HOUSE. * Celebrate Variety - We like our people, food, beer, and experiences to be extraordinary. Diversity makes life interesting. Embrace it with open arms and raised glasses. Everyone[s always welcome to our party. Tap into great opportunities and benefits including: * Competitive Pay and Flexible Work Schedules * Sick Pay * Growth Opportunities * Health and Well-Being Benefits * And More!
    $48k-92k yearly est. 60d+ ago
  • Weekend Demo and Training Specialist

    Bds Connected Solutions, LLC

    Senior Technician Specialist Job 27 miles from Norwalk

    At a Glance Are you a coffee and kitchen gadget enthusiast who enjoys communicating with others? We are looking for a self-motivated, energetic individual to join our team visiting various specialty retail locations representing Philips Domestic Appliances, a leader of small appliances. As a Weekend Demo and Training Specialist you will engage with consumers conducting demonstrations and you will bring genuine excitement for the brand by sharing the features and benefits of the products with store associates, training in both a 1-on-1 and group setting. Find your inspiration with Philips! This is a part-time opportunity working up to 10 hours per week. This position is a combination of weekend demonstrations and flexible monthly training visits. This role requires in-market travel for store visits (up to a 30-mile radius). Take a look at our video showcasing Why You Belong at BDS! Apply today and embark on a new career journey! Compensation $21.00 - $24.00 an hour based on experience Overview WHAT WE OFFER Competitive weekly pay with bonus potential Early wage access - get paid when you need it 401(k) with employer match Paid training Paid mileage and drive-time Employee assistance plan Paid sick time Referral bonus opportunities Opportunity to work with a growing company that actively rewards and promotes its employees WHAT YOU'LL DO Build brand loyalty and creditability with in-store retail sales associates Engage customers during high-traffic times at select demo day events to drive sales Travel within an assigned market to visit all stores in the territory according to the designated frequency Facilitate informal, formal, and group trainings to retail associates and managers Report industry intelligence regarding the program and marketing environment strategically for each tactic Provide merchandising services for display compliance verification and competitive details by maintaining product displays and product functionality while in-store Respond to supervisor requests and correspondence in a timely fashion Other tasks as requested by your supervisor WHAT YOU'LL BRING Experience and Education: High School Diploma or equivalent 1+ years of Retail, Marketing, or Agency experience; field representative experience is helpful, but not mandatory Experience in training and communications Skills and Attributes: Must obtain ServSafe certification before starting this position - trained upon hiring Strong communication skills Detail oriented Strong presentation skills Proficiency in MS Excel, Word, Outlook, and PowerPoint applications Ability to travel within assigned territory and approved out-of-scope assignments as needed Ability to drive on behalf of the company in compliance with company guidelines with reliable transportation, a valid driver's license, and proof of auto insurance Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to: Regularly sit, stand, walk, bend over, grasp, talk and/or hear, and drive Occasionally lift and carry supplies up to 20 lbs. Continuous hand/eye coordination and fine manipulation Important Information We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Privacy Policy for CA Residents BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer. BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today's disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at ******************** for more information. Don't leave without submitting a resume! Join our Talent Community if we do not have an open position that fits your interests.
    $21-24 hourly 11d ago
  • AD/Sr. AD, Health Systems Marketing

    Boehringer Ingelheim 4.6company rating

    Senior Technician Specialist Job 13 miles from Norwalk

    **Compensation Data** This position offers a base salary typically between $140,000 and $222,000. The position may be eligible for a role specific variable or performance based bonus and or other compensation elements. For an overview of our benefits please click here. (***************************************************************** **Description** This individual will assist with the implementation and monitoring of Health System marketing strategy and pull through for a specific Therapeutic Area. This individual will create unbranded marketing material, support POA planning, and execute TA Marketing strategy for prioritized Health Systems. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies´ success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim´s high regard for our employees. + **This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.** **Duties & Responsibilities** + Under oversight of Health System Director, executes Health Systems strategy for assigned TA. Works with director to pull through recommendations for the Health Systems strategy for all prioritized Health Systems within assigned key therapeutic areas of interest. + Develop, implement and manage Health Systems tactics (POA materials and tools) to support the TA strategy, in collaboration with other team members and external agencies/vendors. + Create unbranded Health Systems pull through material for Therapeutic area. Ensure clear communication and aligned execution of Therapeutic area strategies and tactics including integrating customer experience opportunities. + Create unbranded Health Systems pull through material for Therapeutic area. Ensure clear communication and aligned execution of Therapeutic area strategies and tactics including integrating customer experience opportunities. + Collaborate with Market Research, HEOR, and Analytics and Insights under the direction of director to pull through insights into unbranded material and tactical plans to drive business with Health systems. Additionally, assist with segmentation needs for Health Systems and collaborate with A&I on segmentation needs. + Support all planning, training and implementation for POAs. Manage risk associated with Health System programs and material for POAs by working within the HPRC review process. + Support unbranded Population Health Content for the assigned Pop Health area of focus. Example of possible Population Health initiatives are Adherence & Patient Engagement, Transitions of Care Strategy and Provider Enablement & Precision Medicine or other population health initiatives. + Responsible for execution, pull through planning and orchestration for assigned Health Systems. Is the first point of contact for KAM and HEOR for these Health Systems and leads HS related field communications as well. **Requirements** + Bachelor´s degree from an accredited institution or equivalent related work experience required + MBA preferred. + AD requirements - Five to seven (5-7) years´ experience in the pharmaceutical industry, including three (3) years US pharmaceutical marketing experience, managed markets experience or other relevant experience (i.e. market development, market economics, business development or other strategic experience). + Strong knowledge of the health system customer landscape. + Demonstrated project management skills. + Demonstrated ability to manage budget and resources. + Demonstrated ability to achieve results in a highly matrixed organization. + History of successful performance. + Excellent written and verbal communication skills + Proficiency in MSOffice, Outlook and database applications + Ability to travel (may include overnight travel). + All company business is conducted in accordance with all regulations, company policies, and procedures. High ethical and professional standards are exhibited and are consistent with BIPI´s code of conduct **Sr. AD Requirements** + Bachelor's degree from an accredited institution or equivalent related work experience required + MBA preferred + Seven to ten (7-10) years' experience in the pharmaceutical industry, including five (5) years US pharmaceutical marketing experience, managed market experience or other related experience (i.e. market development, market economics, business development or other strategic experience). + Demonstrated leadership skills + Demonstrated project management skills + Demonstrated ability to manage budget and resources + Demonstrated ability to achieve results in a highly matrixed organization + History of successful performance + Excellent written and verbal communication skills + Strong knowledge of the health system customer landscape + Ability to travel (may include overnight travel) All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
    $140k-222k yearly 10d ago
  • Beh Interv Spec AHRC Level II Plainview location Mon-Fri 35 hours per week Flex

    AHRC Nassau Career 3.7company rating

    Senior Technician Specialist Job 22 miles from Norwalk

    Behavioral health services and positive behavioral supports are provided by Masters level Behavior Intervention Specialists (BIS) Qualifications: Master's degree from a program in a clinical or treatment field of psychology, social work, school psychology, or applied psychology required. Primary duties and responsibilities include but not limited to: Provide services designed to maximize the intellectual, social, and emotional development and functioning of individuals receiving services under the supervision of an Assistant Director of Psychology and Ph.D. licensed psychologist Practices and promotes the agency's mission statement in every interaction. Provide ongoing support to people in becoming active participants in every aspect of their lives and to ensure that a high quality of life is maintained.
    $61k-95k yearly est. 60d+ ago

Learn More About Senior Technician Specialist Jobs

How much does a Senior Technician Specialist earn in Norwalk, CT?

The average senior technician specialist in Norwalk, CT earns between $69,000 and $134,000 annually. This compares to the national average senior technician specialist range of $68,000 to $136,000.

Average Senior Technician Specialist Salary In Norwalk, CT

$96,000

What are the biggest employers of Senior Technician Specialists in Norwalk, CT?

The biggest employers of Senior Technician Specialists in Norwalk, CT are:
  1. Deloitte
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