What is a senior service desk technician and how to become one

Key steps to become a senior service desk technician

1. Explore senior service desk technician education requirements

   Most common senior service desk technician degrees

   Bachelor's

   50.7 %

   Associate

   32.6 %

   Master's

   5.1 %

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2. Start to develop specific senior service desk technician skills

   Skills	Percentages
   Service Desk	16.41%
   Technical Support	7.78%
   Escalate	7.44%
   Service Requests	5.61%
   SCCM	4.52%

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3. Complete relevant senior service desk technician training and internships

   Accountants spend an average of 3-6 months on post-employment, on-the-job training. New senior service desk technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior service desk technician based on U.S. Bureau of Labor Statistics data and data from real senior service desk technician resumes.

4. Research senior service desk technician duties and responsibilities

   • Best-Inform administrator managing application from UNIX server.
   • Deploy software via SCCM, under supervision.
   • Administer users in the VPN system by addingemoving remote access.
   • Update group policy for end users utilizing SCCM for remote access.

5. Get senior service desk technician experience

   Generally, it takes 1-2 years to become a senior service desk technician. The most common roles before becoming a senior service desk technician include technical support specialist, help desk analyst team lead and systems administrator.

6. Prepare your senior service desk technician resume

   When your background is strong enough, you can start writing your senior service desk technician resume.

   You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a senior service desk technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

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7. Apply for senior service desk technician jobs

   Now it's time to start searching for a senior service desk technician job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams