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Senior Manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted Experts

Marta Diaz,

Peggy Smith

One of the most important hard skills a senior manager can possess is experience designing and revising business procedures because this is one of the most impactful responsibilities of a senior manager. It's also important for senior managers to have the hard skill of data analytics.

When it comes to soft skills, senior managers should have strong leadership and project management skills above all else. Senior managers need to ensure the organization is favorably received by customers, so strong customer service skills are also crucial.

Below we've compiled a list of the most critical senior manager skills. We ranked the top skills for senior managers based on the percentage of resumes they appeared on. For example, 9.5% of senior manager resumes contained analytics as a skill. Continue reading to find out what skills a senior manager needs to be successful in the workplace.

15 senior manager skills for your resume and career

1. Analytics

Here's how senior managers use analytics:

Participated in the evaluation and selection of document review technology including review platforms and analytics tools including clustering and predictive coding.
Consulted in development of cross brand analytics framework for tracking impact of digital initiatives for leadership reporting and resource allocation optimization.

2. Project Management

Here's how senior managers use project management:

Negotiated package deal eliminating internal project management and leveraging limited resources by developing turnkey program to support the BMW F25 program.
Led the efforts to develop a web based work performance information system containing essential project management measures and process capability measures.

3. Portfolio

Here's how senior managers use portfolio:

Provided governance and oversight to global delivery portfolio with up to 5 simultaneously active BPO Procurement programs across multiple geographies.
Developed forecasting, credit risk, portfolio stress testing and data integrity models that were integrated into management reporting.

4. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how senior managers use business development:

Focus on business process improvement by evaluating existing processes in customer satisfaction, product improvement, business development and product serviceability.
Worked with Business Development Managers and Partners in their effort to obtain audit and consulting business from targeted leading Government Contractors.

5. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how senior managers use professional development:

Monitored and further advanced HR and administration, professional development, compensation and benefits, performance evaluation, training and recruiting.
Conducted bi-annual employee performance reviews with recommend professional development for improving/building upon skill sets resulting in a more efficient work place.

6. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how senior managers use healthcare:

Manage materials creation for multiple new state and product implementations including Dual Demonstrations and HealthCare Exchange.
Report to the Partner in Charge of the HealthCare Consulting Division, Provider Enrollment section.

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7. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how senior managers use oversight:

Established systems to ensure quality assurance, program monitoring, fiscal oversight, resource management and development of new agency initiatives.
Managed company-wide Energy Procurement Risk Policy to provide governance and oversight to critical initiatives and daily operations over energy procurement activities.

Select Skills To Add To Your Resume

Analytics

Project Management

Portfolio

Business Development

Professional Development

Healthcare

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior managers use customer service:

Consolidated three different departments to include technical support, customer service and field technical services into one cohesive department.
Fostered strong professional relationships with customers by providing exceptional customer service; build strong rapport while eliminating competition.

9. SR

Here's how senior managers use sr:

Developed competitive intelligence and market trend analysis resulting in pricing and market share guidance for franchisees Institutional Division Sr.
Worked cross departmentally developing project specific marketing plans, business cases and support documentation for Sr. Executive Team.

10. Patients

Here's how senior managers use patients:

Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Served as a primary investigator in multiple incidents requiring tracking and monitoring of patients with or potentially with communicable diseases

11. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how senior managers use continuous improvement:

Facilitated several senior leadership immersion workshops on leadership behaviors, strategy deployment, global standard work, and continuous improvement methodologies.
Develop relationships with finance, information technology, and operations management to proactively identify areas of risk and continuous improvement opportunities.

12. Strong Project Management

Here's how senior managers use strong project management:

plan consolidations, new fund line-up and/or service provider changes) involving strong project management, communications and relationship building skills.

13. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how senior managers use risk management:

Integrated Disaster Recovery Risk Management protocol into Procurement processes for contract review and sign off on risks and service level agreements.
Led the delivery of numerous Risk Management and Performance Improvement engagements evaluating the design and operating effectiveness of internal controls.

14. Architecture

Here's how senior managers use architecture:

Developed information architecture models using Erwin and performed data mapping and profiling activities to address integration with existing non web-based systems.
Lockheed Martin: Developed strategic architecture framework to clearly align information technology and business strategies of 5 companies into one sector.

15. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how senior managers use infrastructure:

Reported directly to IT infrastructure support vice president with dotted-line matrix to vice president of business support within industrial engineering organization.
Directed multiple IT operation teams supporting regional federal customers by supplying infrastructure, applications development and IT security management support services.

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What skills help Senior Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Senior Manager resumes?

Marta Diaz

Assistant Professor, Lake Superior State University

-The skills that will stand out on a resume are the ones that meet the needs of the employer as described in the position description. Adaptability/flexibility are valuable during this time of uncertainty created by the pandemic.
-Digital literacy skills in remote work and learning and business software application skills are essential for business students. Graduates are learning these skills in college, bringing these skills to the employer rather than developing these skills on the job.
-Many businesses are also training online, so students can have an advantage because they have learned how to learn online.

What technical skills for a Senior Manager stand out to employers?

Peggy Smith

Department Chair, Arlington Baptist University

It is my fervent belief (based on research and trends) that the technical skills associated with IT, computer programming, software management, social media specialist, customer relations management (CRM), sales, & marketing will be in high demand particularly as we navigate this new normal world in which we are currently living.

What soft skills should all Senior Managers possess?

TeWhan Hahn Ph.D.

Professor of Finance, Auburn University at Montgomery

Writing skills including email writing, being able to work in teams, and knowing the workplace etiquettes.

Do you want to know more?

List of senior manager skills to add to your resume

The most important skills for a senior manager resume and required skills for a senior manager to have include:

Analytics
Project Management
Portfolio
Business Development
Professional Development
Healthcare
Oversight
Customer Service
SR
Patients
Continuous Improvement
Strong Project Management
Risk Management
Architecture
Infrastructure
Client Relationships
Digital Transformation

HR
Process Improvement
Excellent Interpersonal
Client Facing
Digital Marketing
Prototyping
Strong Analytical
Visualization
SQL
Java
CRM
Excellent Organizational
KPIs
Pricing Strategy
Performance Management
Direct Reports
Strategic Plan

Product Development
Business Process
ERP
Power Bi
Shared Services
Team-Oriented Environment
Logistics
Virtualization
Enterprise Resource Planning
FDA
Cloud Security
Work Ethic
Internal Audit
Strategic Direction
Emerging Technologies

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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