What is a senior help desk and how to become one

Key steps to become a senior help desk

1. Explore senior help desk education requirements

   Most common senior help desk degrees

   Bachelor's

   36.4 %

   Associate

   27.2 %

   High School Diploma

   16.0 %

   Show More

2. Start to develop specific senior help desk skills

   Skills	Percentages
   Home Health	10.48%
   Patients	8.55%
   Care Plan	5.75%
   Technical Support	5.59%
   RUN Errands	5.37%

   Show more

3. Complete relevant senior help desk training and internships

   Accountants spend an average of 3-6 months on post-employment, on-the-job training. New senior help desks learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior help desk based on U.S. Bureau of Labor Statistics data and data from real senior help desk resumes.

4. Gain additional senior help desk certifications

   Senior help desk certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific senior help desk certification, having one may help you stand out relative to other applicants.

   The most common certifications for senior help desks include Certified Nurse Assistant (CNA) and Medical Assistant.

   More About Certifications

5. Research senior help desk duties and responsibilities

   • Manage and maintain a VMWare virtual server environment.
   • Negotiate, manage and maintain SLA's with various vendors.
   • Manage customer expectations by ensuring applications are support to agree SLA's.
   • Manage system from PC's and POS to keep them running smooth and update.

6. Get senior help desk experience

   Generally, it takes 1-2 years to become a senior help desk. The most common roles before becoming a senior help desk include certified nursing assistant, cashier team lead and customer service representative.

7. Prepare your senior help desk resume

   When your background is strong enough, you can start writing your senior help desk resume.

   You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a senior help desk resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

   Choose From 10+ Customizable Senior Help Desk Resume templates

   Build a professional Senior Help Desk resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Senior Help Desk resume.
   

   Use this template

   

   Use this template

   

   Use this template

   

   Use this template

   

   Use this template

   

   Use this template

   

   Use this template

   

   Use this template

   

   Use this template

8. Apply for senior help desk jobs

   Now it's time to start searching for a senior help desk job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams