Senior Business Analyst Jobs in Oak Park, MI

Blue Chip Talent is an award-winning, woman-owned staffing company that works hard to “Advance Careers Daily”. We pride ourselves on building lasting relationships. We do this through our unique ongoing touchpoint program, personalized orientation, bi-yearly appreciation lunches, company-sponsored charitable events, and our flagship family Woodward Dream Cruise event. We also offer industry-leading benefit options: Four (4) healthcare plans to choose from PTO & Paid Holidays Dental & Vision insurance Company-paid life insurance Long and short-term disability 401k with yearly arbitrary match You can count on Blue Chip Talent to be your reliable career coach and advocate. We look forward to connecting with you and guiding you on your career goals. What you'll be doing: Collaborate with Business and IT stakeholders to analyze and break down current processes and system landscapes, including external supplier integration points. Drive value throughout the entire development lifecycle, from project inception through requirements gathering, design, development, testing, and deployment. Elicit and document business requirements in a clear, structured format to support developers and test analysts effectively. Document current and desired processes, ensuring all documentation is kept up-to-date and communicated to the relevant stakeholders on a timely basis Create processes, models, specifications, diagrams, and charts to be used by the Technology team in developing technology solutions Need to have: Over 5 years of experience as a Business Analyst in legal or compliance domains. Skilled in collaborating with business stakeholders to document requirements and working closely with developers to ensure proper testing. Experience working with AzueDevOps and Jira Extensive experience in business and technical requirements analysis, as well as business process modeling and mapping. Adept at serving as a liaison between business users and technical teams. Strong expertise in various software development methodologies, including Agile, Scrum, and Waterfall. **This position is hybrid** *Blue Chip Talent will not be sponsoring visas or accepting C2C for this position at this time. Blue Chip Talent is an Equal Opportunity Employer (EOE) that values merit-based recruitment centered around technical ability, skillset, and personality/cultural fit with our employing partners. *Include at least 3 screening questions that LinkedIn provides: Skill Experience, Location, Visa Status, Work Authorization, etc.

Immediate need for a talented Business Analyst I. This is a 12+ months contract opportunity with long-term potential and is located in Detroit, MI (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-64599 Pay Range: $33 - $36/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Key skills; Agile, Jira, People Skills, Problem Solving skills, Fast learner The ideal candidate must be passionate about delivering results, must be an innovative and strategic thinker, willing to challenge the status quo, can learn quickly, is self-motivated, detail oriented, should possess people skills, and have risk management capabilities. The Business Analyst will need a blend of business skills and experience in leading cross-functional initiatives that enable them to facilitate sessions with multiple stakeholders to drive measurable results. This role will require impeccable organizational, time management, and communication skills to be able to tailor your communication style based on the audience. Bachelor's degree in business, or computer science-related degree, Management Information System is preferred. 1-2 years of customer support within the software product industry with a proven track record of results Advanced knowledge of automotive, and vehicle remarketing preferred. Ability to thrive in a highly dynamic, fast paced, and collaborative environment requiring a high degree of productivity, adaptability, innovation, and follow through. Obsessed with continuous and iterative improvements driving superior customer service and strong sense of urgency into resolution on issues. Excellent interpersonal, organizational, time management and communication (verbal spoken, written) skills and ability to work collaboratively across all levels of leadership. Maintains high level of motivation, performance, and personal integrity aligned with Client's corporate values. Ability to manage simultaneously occurring tasks, projects, and programs in a deadline-driven business environment. Ability to effectively influence people at all levels of the organization. Experience and the demonstrated capability of leading and motivating teams. Strong analytical and problem-solving skills with high attention to detail. Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

The Technical Business Analyst Reviews, analyzes and evaluates existing client systems, business processes and user needs. Documents requirements, specifications, process improvements and solutions to meet stated business objectives. Relies on experience and expert judgment to plan project work and accomplish goals. The Technical Business Analyst is a primary interface between the client and the project team and must demonstrate strong leadership and interpersonal skills with a particular focus on software implementation of our Pension Administration Software, Arrivos. Major Job Functions: Understands the complex business issues and data challenges of client's organization and pension system Documents requirements, specifications, business processes and recommendations related to the proposed solution Develops functional specifications and system design specifications to meet business objectives. Facilitates team and client meetings, along with the Project Manager to ensure successful software implementation Works with Development and Quality Assurance teams to complete deliverables, test solutions, record issues and implement changes, as needed Works with Project Managers to develop Statements of Work (SOW) to document project scope, schedule, and cost along with related assumptions and risks Collaborates with Product Development team to analyze, design and communicate business and functional requirements for product enhancements Communicates effectively with clients to identify needs and evaluate alternative business solutions Manages client expectations Travels to client sites (up to 50%) for on-site planning, requirements, training, testing and status meetings Qualifications: Bachelor's Degree (or equivalent work experience) in a technical or business management discipline 3+ years of experience as an analyst in a software implementation environment Experience with SQL for data analysis and reporting High attention to detail, multi-tasking, prioritization and organizational skills Demonstrated client service skills Excellent verbal and written communication skills; ability to solve problems, make sound decisions and resolve conflicts Ability to resolve conflict and negotiate solutions where necessary Ability to prioritize multiple complex projects and meet deadlines Additional Desired Qualifications: Public sector retirement experience Software development experience, ability to read code in C#

SDV Lead Strategy Analyst, Software Defined Vehicle Platform Functional General Responsibilities: As the Lead Strategy Analyst for the Software Defined Vehicle (SDV) Platform Strategy Group at Hitachi Astemo Americas, you will be responsible for shaping and executing the strategic vision for high-performance central compute modules, automated driving, AI and machine learning, perception modules, connected mobility, MLOps, and over-the-air (OTA) updates. You will play a pivotal role in driving innovation and ensuring our software solutions meet the demands of the rapidly evolving automotive industry. Job Responsibilities: Strategic Planning: Develop and refine the software strategy for SDV, aligning it with the company's overall objectives and market trends. Identify opportunities for innovation and differentiation in high-performance central compute modules, automated driving, AI, machine learning, perception modules, connected mobility, MLOps, and OTA. Cross-functional Collaboration: Work closely with cross-functional teams including engineering, product management, research, and marketing to translate strategic initiatives into actionable plans. Collaborate with internal stakeholders to ensure alignment and support for software development initiatives. Market Analysis: Conduct market research and analysis to identify emerging trends, competitive threats, and opportunities for growth. Stay abreast of industry developments related to software-defined vehicles, automated driving, AI, machine learning, and connected mobility. Product Roadmap Development: Drive the development of product roadmaps for SDV software solutions, prioritizing features and capabilities based on customer needs, technological feasibility, and business objectives. Ensure that product roadmaps are aligned with the overall software strategy. Technology Evaluation: Evaluate new technologies, tools, and platforms related to high-performance central compute modules, automated driving, AI, machine learning, perception modules, connected mobility, MLOps, and OTA updates. Make recommendations for adoption based on technical merit and strategic fit. Partnership Management: Identify and cultivate strategic partnerships with technology vendors, startups, research institutions, and other key players in the automotive ecosystem. Collaborate with partners to accelerate innovation and drive mutual business success. Risk Management: Assess risks and uncertainties associated with software development initiatives, proactively identifying potential roadblocks and developing mitigation strategies. Ensure compliance with regulatory requirements and industry standards. Team Leadership: Lead a team of software strategy professionals, providing guidance, mentorship, and support to foster a culture of excellence and continuous improvement. Encourage collaboration, creativity, and innovation within the team. Knowledge skills and abilities: Deep understanding of high-performance central compute modules, automated driving, AI, machine learning, perception modules, connected mobility, MLOps, and OTA updates. Strong analytical skills with the ability to translate complex data into actionable insights. Excellent communication and presentation skills, with the ability to influence and persuade stakeholders at all levels of the organization. Strong leadership skills with a track record of building and leading high-performing teams. Strategic thinker with a passion for innovation and technology-driven solutions. Technical experience with SoC architecture: Qualcom SA8650, Renesas RCAR Gen 4 or 5, Nvidia Orin. SoC Hardware: Ethernet, UFS, Display Port, PCIe, QUP(Qualcomm Universal Peripheral), UART, SPI, I2C, Inter Core Communication, Camera, CPU Kryo, ARM Cortex R-52, Hexagon Tensor Processor, Server, Accelerators. Software: POSIX OS, Board support packages, middleware, hypervisor, and AD/ADAS technology stacks V-Model, ASPICE, MISRA, ISO26262 Familiar with crypto algorithms, and cryptographic authentication method Ability to read schematics, electrical block diagrams, and IC datasheets Good verbal and written English skills Additionally, the ability to work independently with minimal direction is required as are strong verbal and written communication skills. Experience with PCs and application software, such as MS Office tools is also required. Education: BS/MS Degree in Computer Science or Electrical Engineering Experience: Must have a minimum of 7 - 10 years applicable experience in ADAS software strategy, product management, or related roles within the automotive industry. Job level determined by various factors such as organization size, responsibility, career stage, and capabilities. Supervisory Responsibilities: leading and mentoring the efforts of engineers who are responsible for sub-project activities. Working conditions: Physical Demands: Required to sit or stand for long periods of time. The employee may occasionally lift and/or move up to 25 pounds. Travel: Domestic and international may be required as needed. The candidate will occasionally need to travel to multiple global locations to support project development.

The Clinical & Revenue Cycle IT (CRC) Division of Health Information Technology & Services (HITS) Department of Michigan Medicine (MM) seeks an experienced Senior Epic Application Coordinator to work with our MiChart (Epic) Unified Clinical Communications and Devices team (M-UCCD). The CRC Division is responsible for more than 350 clinical and revenue cycle applications which clinicians, staff and patients rely upon daily. This position is to support all aspects of the Clinical Documentation and Obstetric application for MM instance of Epic. Division Overview The HITS Clinical & Revenue Cycle IT (CRC) division is responsible for more than 350 clinical and revenue cycle applications that clinicians, staff, and patients rely upon every day. The CRC team has subdivisions that support inpatient, ambulatory, departmental, and revenue cycle areas across Michigan Medicine (MM). CRC also oversees many of the major IT platforms and applications such as the electronic health record, virtual care, pharmacy, radiology, radiation oncology, registration, document management, billing, and much more. The CRC team is highly relied upon across the healthcare system and collaborates with operational partners to provide excellent service to the MM staff. Staff within CRC often interact with customers on a regular basis by implementing and configuring workflows, enhancements, optimizations, and new modules or software while also ensuring adequate change control and testing processes occur. Team members work on a vast array of projects that propel MM into the future. Responsibilities: The Senior Epic UCCD Business Systems Analyst will need to be proficient with EPIC configuration and be certified or proficient in one of the Clinical Applications. Necessary skills and qualities for successful Senior Business Systems Analyst include: Under supervision, is responsible for the planning, design, development, implementation, maintenance, and evaluation of clinical system(s) to support communications and patient care delivery. Significant experience with leading meetings, prioritizing, resolving conflicts, maintaining issues lists, and managing a project plan. Performs in-depth analysis of department and end user business needs, documentation of requirements, and translation of requirements into proper system specifications. The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built. Familiarity with HIPAA, and privacy rules as they relate to user data integrity. Develop solutions for Data Requests based on new regulatory requirements, operational improvement efforts. Effectively collaborates with nurses, physicians, and other clinician users to ensure enterprise, organization and project goals are met. Strong communication and follow-up skills. Participates in all activities with interrelated teams including project management, testing, support, training, technical, and interface teams. Under supervision, participates in system upgrades. Serves as a liaison to the vendor. Manages and prioritizes requests for customer support, prepares, and maintains documentation in compliance with HITS tools and defined processes. Mentors less experienced Business Systems Analyst. Competent to work at the highest technical level for most aspects of the clinical systems but also considers the business implications of the application of technology to the current and future business environment. Employees in this classification typically analyze, compare and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free from immediate direction, within the scope of their responsibilities. Primary activities and decision-making authority are predominantly performed independently affecting business operations to a substantial degree. Capable of working remotely. Participate in on-call including off hours and weekend rotation. Required Qualifications: Bachelor's degree or equivalent combination of education and experience 5+ years of IT related experience Desired Qualifications: Epic Certification or Proficiency in a clinical application Bachelor's degree or better in a medical discipline or other IT related specialty Ability to work collaboratively with teams of all sizes Ability to multitask complex work assignments Underfill Statement This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

The Payments group within Tyler Technologies is looking to fill a Product Analyst role. The Product Analyst will be joining a multi-discipline team of experienced product experts and technical resources all focused on delivering world class Payment solutions to Tyler's diverse customer base. The Payments team has multiple solutions that help citizens pay online, over the phone and in person. This analyst will join a team focused on delivering reporting and reconciliation tools for Tyler's payments platform. This position offers someone a great opportunity to hone the skills necessary to extract requirements from stakeholders, construct stories for the technical resources to develop and to successfully deploy the new features at customer sites. Responsibilities The Product Analyst will participate in every stage of the product management lifecycle, described below, to add value to the product and to grow out product development skill sets: * Research market problems: Research competing products and organizations. Conduct onsite and virtual visits to client sites. Conduct interviews with clients and prospects. * Prioritize problems to solve: Evaluate incoming requests, requirements, and suggestions. Maintain a backlog of planned development work. Organize releases of product features. Validate priorities and plans with stakeholders. * Design solutions to problems: Communicate requirements as epics and stories. Consult with designers on mockups and prototypes. Consult with engineers on technical solutions. Validate designs and requirements with stakeholders. * Deliver solutions to the market: Guide development and testing of new features. Document features and functionality for future reference. Demonstrate and train features for stakeholders. Validate features with early adopter clients. * Drive adoption of solutions: Measure adoption and usage in the target market. Assist in sales demonstrations, webinars, and proposals. Advocate through marketing campaigns and community messaging. Participate in Tyler conferences and events. Qualifications * Experience working with local government or state entities. * Knowledge of payment solutions * Work history in a customer-facing role, preferably in gathering requirements for software development. * Knowledge of the software development life cycle, especially agile methodologies * Knowledge of software design principles, especially user centered design * Skills sets to communicate in written, verbal, and presentation formats. * Well-developed analytical and problem-solving skills, an attention to detail, time management skills and the ability manage multiple work tasks effectively. * Ability to work well in the following ways: independently as a sole contributor, as an integrated contributor in a team setting, and as active participant in a cross functional setting. * Ability to travel to client sites, conferences, and Tyler offices, as needed.

Grey Street Consulting, LLC (Grey Street), a leading small business provider of operational support services to Federal and State civilian and defense agencies, is seeking to hire a Business Analyst to support our clients within Macomb Community College (MCC). MCC is located in Warren, MI. Essential Duties and Responsibilities Support the college's Application Development Department by developing and modifying SAP Business Intelligence reports and Power BI reports and dashboards. Act as liaison between the end user departments and Programmer/Analysts by identifying data elements, developing requirements, test plans, documentation and coordinating the implementation of business solutions. Exhibit extensive Subject Matter Expertise when utilizing Colleague and SAP BI data elements. Thorough understanding of Colleague and SAP Business Intelligence data elements including knowledge of Colleague functionality to the extent of understanding how business processes affect timing and accuracy of data for reporting. Develop or modify Business Intelligence and Power BI reports, data extracts or system interfaces. Thorough understanding of how to validate data presented in these deliverables. Develop or modify Microsoft Power BI reports. Support Programmer/Analysts with data element analysis and data used in API's or batch interfaces. Work as a liaison between the programmer/analysts and the end user departments to define business solutions and requirements, identify the pertinent data elements, develop process flows, specifications, test plans, and coordinate the implementation of the solution. Troubleshoot technical or data issues with business intelligence reports or interfaces. Participate and/or lead technical projects using formal project management methodologies. Projects may include internal staff, end users, and external vendors/consultants. Advanced knowledge of Microsoft products such as Word, Excel, Outlook, Visio and PowerPoint. Create and update tickets in the college's ticket system (TeamDynamix) adhering to procedures for incidents, service requests, SLA's and change management. Maintain currency with technological changes/advancements related to discipline and recommend ways to take advantage of them. Follow Macomb security policies and procedures. Effectively communicate to end user departments as well as the IT Department and vendors. Performs related duties as assigned. Capability of learning additional software that may be required for the position. Requirements Job Requirements and Experience Bachelor's degree or equivalent work experience. Minimum of 7years' experience as a Business Analyst with a strong understanding of data element analysis and business intelligence report generation. At least 4 years of direct experience with SAP BI data structures and table relationships with Ellucian Colleague. Proven ability to collaborate with end users, map data elements, define business requirements, and deliver solutions on schedule. The contractor needs to be available via online chat between 8am and 5pm Monday through Friday. Weekly status reports will be supplied by the vendor identifying total hours, hours expended to date, and status of current tasks. ADA Requirements Operate a PC and phone in an office environment. Work in a primarily sedentary position. Perform some bending, light lifting, and carrying of equipment may be required. Any additional office equipment that is required by the position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status. About Macomb Community College (MCC) Macomb started to offer courses in 1954 in response to the community's need for advanced educational opportunities. Eighty-four students attended rented classrooms in Lincoln High School and the curriculum was developed with help from the University of Michigan and Michigan State and Wayne State universities. By 1962, enrollment reached more than 3,000 and voters approved the forming of the Community College District of the County of Macomb and a one-mill property tax to support its operation. Since then, the college has kept pace with the community's growing needs, gaining national prominence for its comprehensiveness and innovation. Macomb Community College (MCC) is the largest community college in Michigan serving more than 38,000 degree-credit students. MCC also offers pre-college programs, continuing and professional education programs, customized workforce training and many cultural and community service programs. About Grey Street Consulting, LLC Grey Street is a small, state and federal contracting firm. Founded in 2015, Grey Street has already established itself as a leading small business provider of federal human resources (HR) services. Grey Street provides staff augmentation support to numerous federal agencies including but not limited to the U.S. Departments of Transportation (DOT), Health and Human Services (HHS), Energy (DOE), Labor (DOL), Department of Justice (DOJ), and Homeland Security (DHS) just to name a few. Our approach to the delivery of professional services is rooted in our deep subject matter expertise and supported by our ability to effectively manage our client's needs and expectations while delivering measurable results. Grey Street offers a robust benefit package which includes comprehensive medical, dental, and 401k with a guaranteed match!! To learn more about Grey Street click here: **********************************

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation. Working within our Marketing, Sales & Service organization gives you the opportunity to advance the Ford reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We're looking for insightful individuals with the marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. If you have an audience-first mindset, join us and be the eyes, ears and voice of Ford. Responsibilities What you'll be able to do: Senior Business Strategy & Integration Analyst positions offered by Ford Motor Company (Dearborn, MI). Define and design new import/export business models (both business and IT designs), ensuring strategic objectives are achieved. Confirm designs streamline process and data transactions from order placement through delivery, including the associated cash flow and customs transactions. Create workflows, lead regional and local strategic reviews to confirm solution recommendation. Act as the single point of contact for all operational issues, reviewing the issue or enhancement request, performing impact analysis, and working with IT support team/s to design the solution, including coordination of business user acceptance testing and leading training of fist level support teams and/or regional business teams. Qualifications You'll have... A bachelor's or foreign equivalent degree in Industrial Operations Engineering, Engineering Management, Supply Chain, Business IT, Logistics, Computer Science, or a related field and 5 years of experience in the position offered or 5 years of experience supporting the automotive import and export business, including designing and providing operational support of electronic carrier communications, forecasting and confirming global vessel capacities, and ensuring finished vehicles are booked to vessels in a timely manner and all customs documentation, shipping paperwork, and invoices are created to support shipment. Also requires 5 years of experience: performing Order Fulfillment and Project Management responsibilities, including maintenance and support of an automated ocean vessel capacity forecasting and planning tool, enabling electronic communications of vehicle ETA's to global markets, including identifying any specific actions the Finance team must take to ensure the commercial value of goods are sent on time to freight forwarding tools to enable successful shipment; implementing IT projects that support global business operations across multiple cultures and countries, including the design and launch of IT enhancements to the processes and systems supporting the import and export duties and the design and launch of all new business and IT models to support new vehicle programs and new markets around the globe, including creation of business process and transaction timelines, training of the global user base, and updating user manuals and desk top procedures; implementing an ERP tool, including acting as a single point of contact to provide guidance to business users and IT teams to configure the local import and export ERP (SAP) tool in support of daily automotive finished vehicle freight forwarding and the associated financial and customs reporting, and defining and designing systems and business process solutions in the ERP tool to improve efficiency of the overall operation and ensure better control and accountability for all regulatory and compliance related responsibilities; and designing and supporting database and data management tools, including Business Objects, SAP, Tableau, and Access. Position reports to Dearborn, MI office. Company offers flexible work from home schedule, but in-office work is required and individual must live within commuting distance of stated office. Experience may be, but need not be, acquired concurrently. We are offering a salary of $116,626 per year - $145,000 per year. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, and prescription drug coverage • Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more • Vehicle discount program for employees and family members, and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. For a detailed look at our benefits, click here: ********************************** Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. #LI-DNI #DNP

360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US. Job Description Job Summary: Technical Business Analyst acts as the liaison between the business and technology development teams. He/she works closely with technology manager to insure timely execution of project milestones. This position identifies, interprets and documents technical and business needs. Essential Job Functions: • Define and document business and technical requirements • Heavy participation in architecting the logical design of the system with the architects and developers, including screen design and specifications, data modeling, and documentation of logical processing flows. • Develops and maintains relevant system and process documentation for existing and proposed processes. • Facilitate JAD sessions. • Review and analyze data in support of existing and new initiatives. • Proactively monitor and manage key performance indicators • Execute root cause analysis of systems and data issues. • Collaborates with Testing/QA team in the execution of User Acceptance Testing (UAT) • Coordinates and performs tests, including end-user reviews, for modified and new processes/systems, and other post implementation support. Other Responsibilities: 1. Adhere to the company's compliance program. 2. Maintain comprehensive knowledge of industry standards, methodologies, processes, and best practices. 3. Maintain a focus on customer-service, efficiency, quality, and growth. 4. Performs other duties as needed Plus Hadoop knowledge/ experience Qualifications Bachelor's degree with at least three to five years related experience Additional Information All your information will be kept confidential according to EEO guidelines.

Description & Requirements We are seeking a Lead Business Data Analyst with extensive hands-on experience working on Information Returns and ACA/PBBA data to join our team supporting an Internal Revenue Service (IRS) client. The individuals' experience should include knowledge of ACA, PBBA and Information Returns data. They should be adept at using Business Intelligence tools like Tableau and Business Objects to troubleshoot issues with the clients. Conduct Data Analysis, Data Mapping, Business Analysis including Requirements Development. The individual should be able guide and coordinate activities across cross functional teams and be able to collaborate with other technical resources across functional units in problem solving and work estimation. The candidate must be able to manage multiple timelines and priorities, thrive in a changing environment, develop/use the right tools for the job and have a background in IRS methodologies, processes, and procedures This is a remote position and must be able to occasionally travel to the client site in Dallas. Essential Duties and Responsibilities: - Serve as primary point of contact with project staff and/or clients to define the business and technical requirements. - Act as primary liaison between project business staff and technical staff. - May lead area of requirements development including work plan development and task, timeline and resource management. - Evaluate and recommend enhancements to application efficiency and reliability. - Test application processes and participates in design and code walkthroughs. Project-Specific Essential Duties and Responsibilities: - Gather/reviewc, create/update system design documentation - Support technical and reporting teams with design and requirements clarification - Analyze source data and verify/validate data values - Document business rules and key transformation logic as received from end users - Experience writing PL SQL/PG SQL queries and extracting data from non-relational databases for data validation - Monitoring and Troubleshooting during design, development, deployment and O&M phases of work - Create VROMs and estimations for level of effort for feasibility analysis and requirements analysis in terms resource cost and time - Consistently deliver high-quality services in a timely manner to our clients through Agile methodologies Minimum Requirements - Bachelor's degree in related field. - 7-10 years of related professional experience. - Equivalent combination of education and experience considered in lieu of degree. Project-Specific Minimum Requirements: - At least seven (7) years of hands-on experience with ACA, PBBA and Information Returns data - Ability to understand complex database concepts and work effectively in a complex data environment - Experience working relational and non-relational DBs - Knowledge using Tableau, Business Objects and Power BI - Proactive and effective verbal and written communication skills with multi-site located team - Knowledge of MS Office Suite - Demonstrated success in client support - 5+ years IRS project experience required - Candidates must have an active IRS Minimum Background Investigation (MBI) clearance (IRS Moderate Risk MBI clearance) - Candidates must be in the Dallas, TX area to occasionally travel to the client site - Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant - Bachelor's degree in business administration, Information technology or related field from an accredited college or university required. An additional four (4) years of related experience may substitute for degree - Candidates must have an active IRS Minimum Background Investigation (MBI) clearance (IRS Moderate Risk MBI clearance). - Candidates must be in the Dallas, TX area to occasionally travel to the client site - Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 100,000.00 Maximum Salary $ 140,000.00

The Business Systems Analyst role will serve as a member of the IT team and work on enhancements and fixes to existing systems as assigned. The Business Systems Analyst will support escalated helpdesk ticket of TSAC Business Systems and Applications. Responsible for documenting and resolving assigned service tickets in a timely manner. Work directly with members of other business departments to provide day to day support to the company's business systems. The employee in this role will act as a change catalyst and integrator to improve the usage of the company's applications throughout the enterprise. They will work closely with operational champions to establish common business processes, applications and data standards within the company applications. Key Areas of Responsibility: Tier 2 support for TSAC application systems. Prioritize incidents, and applies solutions where applicable Troubleshoot and provide resolution of any software user access or other security issues Assist with development and implementation of system initiatives Assist end users with training and technical knowledge Develop a deeper understanding of capabilities and limitations of the PLEX ERP software to properly and creatively utilize existing features / functions to meet the needs of customers Ability to develop and read Visionplex reporting to develop business metrics for operations. Coordinate with external trading partners to onboard new partners, manage EDI testing, and resolve any issues related to data exchange. Create and maintain documentation related to EDI processes and procedures, including mapping specifications, data interchange agreements, and trading partner profiles. Assist and support the day to day business operations and high priority/urgent items Participates in and supports team projects, and on-call rotation for technical support Create and maintain documentation of IT policies and procedures Coordinate with business units and IT teams Performs other duties as assigned Minimum Requirements: Skills Individual must possess the knowledge and the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. BS or BA degree preferred, Associate Degree or equivalent experience is required 3-5 years' computer related experience in operations, maintenance and troubleshooting 3-5 years' experience with Plex ERP systems 3-5 years' experience with Microsoft Office Products Ability to read and write basic SQL queries Ability to manage frequent and changing customer requirements Understanding of manufacturing operations Proven ability to effectively manage multiple priorities and meet deadlines Evidence of flexibility and problem-solving skills Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment Effectively communicate with both technical and non-technical staff Ability to quickly respond to issues in a calm and professional manner

Compensation: $65,270 - $127,337 (Based on Experience) We are looking for an Applications Analyst - Business Intelligence to participate in the analysis, design, development, deployment, and support of data feeds, conversions, integrations, and integrations related to system implementations, business intelligence (reports/dashboards/KPIs), and other operational needs. Primarily, this position will develop and maintain data feeds, conversions, integrations and integrations between application systems and databases using API, ETL, and similar processes and tools. In addition, this position will design, develop, deploy, and support the tools, data stores, cubes, models, stored procedures and queries to generate static and ad-hoc data queries, reports and dashboards for all business units and enterprise reporting needs. Intelligent water management and decision making is enhanced with system integration and data aggregation for reporting and the information and insights they bring to the surface. At GLWA we use system integration and BI to analyze asset management and operations performance, optimize work activities, perform data audits, increase collaboration, leverage data in disparate systems, and tell our story. Come join our dynamic BI team who are achieving exciting results using data and analytics technology. Job Responsibilities Develops requirements for and creates, tests and maintains data feeds, integrations and integrations between application systems and databases using batch file import/export, ETL, API, webhooks, webservices (REST/SOAP), and similar processes and tools Collaborate with ancillary system analysts and users, and software vendors to understand and develop business and functional ETL and integration requirement Participates in projects and other initiatives that have integration, integration and reporting components Uses Power BI, with familiarity in SSRS, Tableau, Qlik, Oracle, Telerik, and/or other types of business reporting software Designs, develops, deploys, and supports the tools, data stores, cubes, models, stored procedures, and queries necessary to generate static and ad-hoc data queries and reports Designs, develops, implements, and supports new and existing reports for all business units and enterprise reporting needs Performs basic data analysis and high-level data mining as necessary Generates ad-hoc reports summarizing business, financial, or economic data for review by executives, managers, clients, and/or other stakeholders Assists with the support, maintenance and upgrade to production, testing and development environments as necessary Consults and supports with internal customers to develop analyses which leads to actionable insights Works with several large and complex data models and cubes Understands different disaster recovery solutions for reporting systems Collects and maintains classifications for data protection, disaster recovery or other purposes Plans and implements reports archival/retention strategy Maintains retention policies and performs archiving and/or purging activities in accordance with retention policies Continues to learn and keep up to date with start-of-the-art technology through training, webinars and conferences related avenues Required Education and Experience Minimum of associate degree in Computer Science, Information Technology, or related field and five (5) years of experience; or combination of related work experience and education Possess a domain-specific entry level certification (e.g. Certified Business Process Analyst, Certified Entry-Level Python Programmer, Certified Business Intelligence Professional, etc.) ; or combination of related work experience and education Meet all of the requirements to advance to Applications Analyst Level 3 within three (3) years of Level 2 designation Other Requirements

This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent. About RippleMatch RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers such as eBay and Teach For America leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Requirements for the role A Bachelor's degree in Finance, General Business, or Business Analytics Strong financial and analytical skills Proven ability to organize and interpret large amounts of data Meticulous, organized and proficient at managing multiple workstreams simultaneously Excellent written and verbal communication skills needed to interact with internal team members and external client personnel. Dedicated, result oriented and ability to learn quickly in a fast-paced, dynamic work environment under tight deadlines Highly proficient in Excel; SQL and Tableau experience preferred Proficiency in the English language, including the ability to listen, understand, read and communicate effectively both in writing and verbally in a professional environment.

The Senior IT Business System Rules Analyst, Policy Systems will be part of the Policy, Product and Underwriting Technology team, responsible for managing the Technology needs of our Underwriting and Product Division. The IT Business System Rules Analyst will take the lead identifying system requirements for PURE's Policy Administration System and PURE's Business Rules Engine Platform as well as other integrated systems. We are looking for a self-motivated and detail-oriented individual to interface with our end users, elicit and document requirements, perform analysis, and support the execution of our back log consisting of small enhancements and projects. We encourage our team members to pursue not only their passions, but also their intellectual curiosities. A career in business analysis creates a rewarding opportunity to drive deep impact for our business. As part of the team, you'll impact this organization by: Managing requirements, working with IT Project Leads and business stakeholders. Take the lead in eliciting, identifying, and evaluating system requirements for PURE's Policy Administration System and PURE's Business Rules Engine Platform as well as other integrated systems. Define and document clear and concise requirements that describe business scenarios and processes in language understandable to both technical and business stakeholders. Own the requirements through their full lifecycle. Ensure that requirements are clearly documented; reviewed and approved by the business community; managed and updated under change control; and developed, tested and implemented to meet the true business needs. Prepare user acceptance test (UAT) plans, scenarios, and test cases where applicable. Ensure the UAT plans, roles and responsibilities are well documented and communicated. Follow through with UAT testing resources to ensure timely completion and resolve issues found during UAT. Configuring business rules on PURE's Business Rules Platform Take lead in configuring and testing the business rules on the rules platform. Reviewing rules configured by other team members and providing guidance. Deploying configured rules in production and monitoring the usage and performance of the rules. Supporting IT Project Lead, removing impediments. Guide teams to be self-organized and motivates teams to focus on team goals/objectives. Facilitate agile ceremonies as and when required working with the IT Project Lead, such as: backlog refinement, sprint planning, retrospective, daily scrums and sprint demos. Foster internal team communication by building a safe environment where problems can be raised without fear of blame, retribution, or being judged and with an emphasis on problem solving. Supporting with production support issues during critical downtimes and releases. Work closely with our internal IT team to assist in the analysis and resolution of production support issues, document them in Rally, and provide timely follow-up to questions from the Agile team. “Be in the moment” with our clients to help them identify unforeseen areas for improvement, whether a process improvement or a system enhancement. This career is for you if you have: 5+ years of property and casualty insurance work experience. Good experience working on personal lines IT property and casualty insurance projects, with good understanding of insurance business processes and technologies (e.g., product development, quoting, underwriting, rating, workflow, business rules) . Experience with insurance policy administration systems or business rules or decision support platforms . Knowledge on business process modeling and business rule configuration . Knowledge with 3rd party insurance data sources and interfaces such as ISO, LexisNexis, IVANS, etc. Good understanding of emerging technology space to improve customer satisfaction and reduce friction. Knowledge of data concepts and how data gets transformed across platforms Needs only general instructions on work; can walk into a problem and analyze the underlying issue, and use judgment, creativity, and sound knowledge to develop and recommend solutions. Can influence internal customers to balance their requirements against what's most appropriate for a world-class organization and find the right compromise. Strong consensus building skills and ability to convey technical concepts in a clear, understandable way. Prior Consulting experience is preferred. Familiarity in the insurance policy administration and rules management space is preferred, as well as experience in agile/scrum methodologies. This role occasionally may be required to work a few hours on a weekend and/or late night in support of scheduled system releases. The base salary for this role can range from $75K - $90K, based on a full-time work schedule. An individual's ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience. #LI-Hybrid

This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent. RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers such as eBay and Teach For America leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Requirements for the role: A Bachelor's degree in Finance, General Business, or Business Analytics Strong financial and analytical skills Proven ability to organize and interpret large amounts of data Meticulous, organized and proficient at managing multiple workstreams simultaneously Excellent written and verbal communication skills needed to interact with internal team members and external client personnel. Dedicated, result oriented and ability to learn quickly in a fast-paced, dynamic work environment under tight deadlines Highly proficient in Excel; SQL and Tableau experience preferred Proficiency in the English language, including the ability to listen, understand, read and communicate effectively both in writing and verbally in a professional environment.

Job Information Technology Schedule Full-time Job is only avaialble in the above locations There may be a hiring bonus which may be used for relocation expenses There is no remote/virtual work scenario Job Title Intermediate/Senior/Lead Business Systems Analyst Responsibilities: General Provide leadership to project teams to lead external vendors on projects Provide organizational leadership to project team members Act as the technical leader for requirements, facilitating requirements and ensuring a quality on time delivery to the business customer Intermediate BA: Under minimal supervision, facilitate the business analysis process to identify business requirements for system solutions or improved processes that will increase efficiency and overall productivity. Work cohesively with developers, business units, external vendors, and other test team members. Responsible for the coordination of test planning for various types of projects. Works on project teams that are developing or modifying moderately complex information systems. Includes analysis and documentation of business and system requirement and coordinating testing. Analyzes business unit requests and understands business requirements, works with various technical staff members to determine possible solutions and communicate business and system impacts to IT and Operations staff. Responsible for all artifacts and tasks produced in the Requirements and Testing disciplines of the Rational Unified Process (RUP), including Stakeholder Requests, current and future state models, Use Cases, Business Rules, User Interface requirements, Mapping documents, Supplementary Specifications and associated diagrams also includes Test Plans and test cases. Senior / Lead BA: Provides leadership to project teams and external vendors and works with the business to facilitate on time delivery of projects Provide mentoring to fellow team members in all areas including vendor management, artifact management, and all related tools. Lead the business analysis and testing processes and collaborate with project teams and external vendors in the delivery of software solutions for TCM Technology Services and our trading partners. Translate stakeholder needs into system requirements. Works closely with and provides leadership to other project team members and vendors that are developing or modifying complex information systems. Maintains positive working relationships between Annuity Services, Technology Services and our Trading Partners. Facilitates the elicitation and documentation of business and functional requirements and Testing disciplines of the Rational Unified Process (RUP), including Stakeholder requests, current and future state models, Use Cases, Business Rules, User Interface requirements, Mapping documents, Supplementary Specifications and associated diagrams; also includes Test Plans and test cases. Qualifications: General Experience leading structured projects in a complex technical environment Proven ability to lead external vendors Ability to provide, receive, and act on critical feedback Proven ability to work within a structured team environment and assist with successful delivery of projects Intermediate BSA: Bachelor's degree or equivalent education/experience, preferably in IT or a business area discipline. Minimum of 2-4 years experience in business analysis. 2-4 years of industry experience preferred. Senior BA: Bachelor's degree or equivalent education/experience, preferably in IT or a business area discipline (i.e. accounting, investments, or marketing). Minimum of 5 or more years of experience in business systems analysis. 2-4 years of industry experience also preferred. Two years of experience managing technical projects in a complex environment. Lead BA: Bachelor's degree, preferably in IT or a business area discipline (i.e. accounting, investments, or marketing) or equivalent education/experience. Minimum of 8 or more years of experience in business systems analysis. 2-4 years of industry experience also preferred. Two years of experience managing technical projects in a complex environment. Additional Information All your information will be kept confidential according to EEO guidelines.

The State of Michigan is seeking an SAP Business Analyst to support the Application Development Department by developing and modifying SAP Business Intelligence reports and Power BI dashboards. The ideal candidate will serve as a liaison between end-user departments and Programmer/Analysts, identifying data elements, developing requirements, test plans, documentation, and coordinating business solutions. Responsibilities Develop and modify Business Intelligence (BI) and Power BI reports, ensuring data accuracy and validation. Understand Colleague and SAP BI data structures, including knowledge of how business processes impact data reporting. Support data element analysis for APIs and batch interfaces. Collaborate with end users to define business solutions, develop process flows, and create specifications and test plans. Troubleshoot technical and data issues related to business intelligence reports or interfaces. Participate in and lead technical projects using formal project management methodologies. Work with Microsoft Office Suite including Word, Excel, Outlook, Visio, and PowerPoint. Create and update tickets in TeamDynamix, adhering to SLA and change management procedures. Stay up to date with technological advancements and recommend improvements. Ensure compliance with defined security policies and procedures. Communicate effectively with IT departments, end users, and external vendors. Education Bachelor's degree or equivalent work experience. Experience Minimum 9 years as a Business Analyst, specializing in data element analysis and BI reporting. At least 4 years of direct experience with SAP BI data structures and Ellucian Colleague table relationships. Proven ability to collaborate with end users, define business requirements, and deliver solutions on schedule. Skill Matrix Skill Required Experience Candidate Experience Business Intelligence (SAP BI) Reports 4+ years Power BI Report Development 4+ years SAP BI Data Structures & Table Relationships 4+ years Ellucian Colleague Data Elements 4+ years API and Batch Interface Data Analysis 4+ years Microsoft Excel, Word, Outlook, Visio 4+ years Project Management (Formal Methodologies) 4+ years TeamDynamix Ticketing System 4+ years Troubleshooting BI Reports & Interfaces 4+ years Data Element Analysis 4+ years End-User Collaboration & Requirement Gathering 4+ years

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself. As a Senior Human Resource Information System (HRIS) Analyst, you'll lead the overall configuration, maintenance and performance management of all Human Resources Information Systems related to payroll, time off, employee records, benefits and more. You'll champion the technical partnership with supported business areas to create new system workflow, create the expectations for maintaining information security and develop your own strategies for improving the system, while mentoring and developing your peers. About the Role Develop and configure responsive workflows and future state strategies to efficiently and accurately drive HR business processes Provide clear direction, create and share templates and deliver relevant communication regarding business workflows to team members across different functions, business areas and levels of the organization Evaluate systems and processes holistically to identify areas of improvement and configure/implement solutions Outline and build appropriate solutions as well as deliver and communicate results by testing, creating technical documentation and hosting functional demos for business area acceptance criteria Develop, test and configure for all use cases while facilitating user acceptance testing Proactively monitor and manage system updates/outages/maintenance, ongoing improvements and configurations and communicate with impacted business areas Provide internal and external technical support to ensure adequate functioning of the HR systems and interfaces while serving as the initial contact for troubleshooting system errors Function as the technical expert in partnering with HR business areas and outside vendors Apply sophisticated quantitative and qualitative analyses to produce actionable insights Take big-picture ideas, break them into actionable steps and execute on change and share this skill with others on the team Drive multiple initiatives simultaneously Provide accurate and timely updates for status of tasks and projects Seek out opportunities to share best practices Excel at leading multiple initiatives simultaneously Lead cross-team and stream initiatives Set the example for the team of living our culture About You 5 years of related experience Bachelor's degree in human resources or technology Strong organizational, communication and client service skills Strong interpersonal relationship skills Exceptional analytical and problem-solving skills Ability to drive analytical projects to completion with minimal direction Ability to think creatively, deal with ambiguity and manage changing priorities Strong computer and technical skills, experience with Workday and/or object-oriented programming or application engineering preferred Process experience and/or project experience Solution-focused mindset Ability to make decisions independently Experience interacting with several of the following: payroll, compensation, recruiting, onboarding, time tracking, leave of absence and/or benefit teams What You'll Get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks. About Us We're a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage , which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at ************************** . The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at **************************.

Our Mission: At Esperion, we are working tirelessly to deliver innovative medicines that help patients reach their goals today, tomorrow, and into the future. Esperion is a fully remote based company with a corporate headquarters located in Ann Arbor, MI. The Company offers a competitive salary including a performance-based bonus program and stock-based compensation, a comprehensive benefits package including a 401(k) matching plan and health insurance, and paid time off and holidays. Position Title: Senior IT Analyst This position reports to the IT Sr Manager - Collaboration. Preferred Location: Remote - US Essential Duties and Responsibilities* Provide day to day administration of existing SharePoint sites and Microsoft Teams workspaces including permissions and access management, site configuration, list/library/page creation, issue resolution, and end user support. Provide excellent customer service to business partners and end users and build a deep knowledge of core business functions. Create and maintain functional specifications for new or modified business systems including detailed systems documentation, release notes, user instructions, and procedures Stay current with Microsoft365 and third-party roadmaps, new technology releases, changes, and updates with attention to their effects in our environment. Work with the help desk and IT teammates to support IT tasks within the onboarding/offboarding process including account management and hardware inventory and retrieval. Work with the IT Service Delivery Manager and provide endpoint support to all company devices (laptops, iOS devices) including software distribution, security maintenance, patch management, and daily monitoring to ensure availability and integrity of resources. Administer the managed file transfers (MFT) platform by working with stakeholders and IT teammates to design data exchange processes, troubleshoot transfer issues, and provide end user support. Support the Zoom platform and Zoom usage (meetings, calls, SMS) on all devices by providing end user support, staying currently on Zoom changes and releases, and daily monitoring. Support the planning, deploying, executing, and managing of all Microsoft services and the Microsoft365 tenant, including installation, configuration, maintenance, and troubleshooting. Work with IT teammates to ensure email security by monitoring and analyzing email traffic for potential threats, investigating and responding to incidents, and implementing and managing email security policies. Provide Level 2 support to end users by troubleshooting and resolving complex hardware and software issues, identifying workarounds and improvements. You will interface directly with the Level 1 help desk and escalate to Level 3 support when appropriate. Conduct research, testing, documentation, and implementation of new technical solutions or enhancements. Respond to emergency situations as needed to resolve issues. *additional duties and responsibilities as assigned Qualifications (Education & Experience) A minimum of 5 years of work experience made up of: Supporting Office365 Supporting Microsoft technologies. Supporting endpoints (Laptops/Desktops) Associates degree or Industry certifications required Experience in the Pharmaceutical Industry preferred Knowledge of technology trends, with attention to collaboration tools and Microsoft services. Strong knowledge and experience in the following are required: Azure AD and identity and access management within O365 Desktop patching Exchange Online Microsoft Teams OneDrive for Business SharePoint Online Knowledge and experience in the following are a plus: Microsoft Power Platform (Flow, PowerApps, Power Automate) PowerShell Skill in the following areas: IT change management lifecycle Technical documentation Ability to: Analyze, identify, and solve technical problems Establish and maintain effective working relationships Facilitate group training Organize and prioritize work Write and revise standards and procedures