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Senior Agent skills for your resume and career

Updated January 8, 2025
5 min read
Senior Agent Example Skills
Below we've compiled a list of the most critical senior agent skills. We ranked the top skills for senior agents based on the percentage of resumes they appeared on. For example, 13.2% of senior agent resumes contained right-of-way as a skill. Continue reading to find out what skills a senior agent needs to be successful in the workplace.

15 senior agent skills for your resume and career

1. Right-of-Way

Right-of-Way refers to a traffic rule that indicates which lane of traffic may proceed before another. This rule is taught during driving classes, specifically how to act while at a stop sign. However, this rule may also be enforced by traffic controllers and road workers during construction, where one lane of traffic must temporarily stop to allow the other to pass.

Here's how senior agents use right-of-way:
  • Drafted and negotiated right-of-way agreements, encroachment agreements, and pipeline reimbursement agreements for pipeline and terminal operations.
  • Negotiated with property owners and public officials to secure right-of-way for utilities on various construction projects.

2. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how senior agents use real estate:
  • Maintained relationships with real estate agents and mortgage companies through regular attendance at weekly informational meetings and networking events.
  • Managed the leased real estate portfolio segregation component of ConocoPhillips separation into independent upstream and downstream companies.

3. SR

Here's how senior agents use sr:
  • Project: Integrity Inspection of a Michigan Natural Gas Pipeline:Project Duties: SR.
  • Provide accurate detailed updates to borrowers set forth by the Departments Sr. Managers.

4. Work Ethic

Here's how senior agents use work ethic:
  • Recognized on multiple occasions for my work ethic and exceptional performance.
  • Team Player; Negotiating; Completion Oriented; Business Acumen; Extremely Organized; Strong Work Ethic; Excellent Communication Skills.

5. PowerPoint

Here's how senior agents use powerpoint:
  • Used the imagery from Falcon View and Google Earth for information to produce PowerPoint presentations for briefings to the higher epsilon.
  • Prepared written reports and gave oral PowerPoint presentations of investigative findings.

6. Customer Satisfaction

Here's how senior agents use customer satisfaction:
  • Dedicated Customer Service Representative Motivated to maintain customer satisfaction and contribute to company success.
  • Designed and implemented customer satisfaction surveys in order to continuously improve service levels.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior agents use customer service:
  • Diagnosed and troubleshooting hardware/software and Windows processing problems and applied solutions to increase company efficiency while utilizing exceptional customer service skills.
  • Provide customer service regarding proper documentation requirements to expedite clearance of international shipments being detained by U. S. Customs.
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8. Pipeline Project

Here's how senior agents use pipeline project:
  • Negotiate property damage settlements and loss claims associated with pipeline projects.
  • Acquired survey permissions for proposed pipeline project.

9. QA

QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.

Here's how senior agents use qa:
  • Processed bill payments, call escalations, QA, TroubleShooting phones, as well as bill disputes
  • Promoted to QA tester during testing of software for our new point of sale system.

10. FDA

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how senior agents use fda:
  • Obtained clearances with the FDA and Fish and Wildlife Service.
  • Filed customs entries and processed FDA for Largest Revenue Customer * Processed delivery orders and set up inland transportation.

11. CBP

Customs and Border Protection (CBP) is a law enforcement organization that is responsible for the regulation of all shipped goods to the United States. The CBP enables lawful trade by collecting necessary import duties and scrutinizing cargo when needed. The criminal fraud statute offers sanctions to those who submit false information to customs officers, in addition to the civil penalties.

Here's how senior agents use cbp:
  • Acted as a custom broker for Federal Express electronically filing entries on international freight in accordance with CBP and Federal regulations.
  • Input data into Duplex system to submit entry through U.S. CBP as well as the Food and Drug Administration.

12. Inbound Calls

Here's how senior agents use inbound calls:
  • Received inbound calls from Walmart stores nationwide needing assistance with merchandise orders, signing and fixtures for the store.
  • Take inbound calls via phone queues and route accordingly Diagnose process tickets submitted by customers via the web.

14. Strategic Sourcing

Here's how senior agents use strategic sourcing:
  • Supported Senior Director of Strategic Sourcing to plan, develop and implement new Global Strategic Sourcing model.
  • Managed strategic sourcing initiatives for engineered structures IDIQ program, resulting in 13% material cost improvement per unit.

15. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how senior agents use medicare:
  • Investigated complex customer dilemmas to implement appropriate corrective action for customer inquiries regarding their Medicare Part D plan.
  • Customize Insurance programs to suit individual customers often covering a variety Medicare and Medicaid risks.
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List of senior agent skills to add to your resume

Senior Agent Skills

The most important skills for a senior agent resume and required skills for a senior agent to have include:

  • Right-of-Way
  • Real Estate
  • SR
  • Work Ethic
  • PowerPoint
  • Customer Satisfaction
  • Customer Service
  • Pipeline Project
  • QA
  • FDA
  • CBP
  • Inbound Calls
  • Legal Descriptions
  • Strategic Sourcing
  • Medicare
  • Outbound Calls
  • Customer Feedback
  • FedEx
  • Customer Issues
  • Damage Claims
  • GIS
  • Title Search
  • OGA
  • VIP
  • Damage Settlements
  • FERC
  • Google Earth
  • Government Agencies
  • Due Diligence
  • Conveyance
  • International Shipments
  • Product Knowledge
  • Troubleshoot
  • Title Curative
  • Customer Inquiries
  • Title Review
  • Technical Issues
  • Customer Accounts
  • Construction Crews
  • Customer Calls
  • Customer Complaints
  • Health Insurance
  • Customer Support
  • Windows
  • Life Insurance
  • WAY Acquisition
  • Student Loans

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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