Scheduler/Dispatcher
Scheduler Job In Waterville, ME
Full-time Description
KVCAP's Transportation Program has an opening for a Scheduler/Dispatcher in Waterville.
Responsibilities
Use dispatch software to assign trips and prepare daily trip manifests for drivers
Respond to client telephone calls
Perform a variety of office tasks including typing, filing, copying, and data entry
Communicate with drivers via two-way radio and/or cell phone in accurate, professional, and timely manner
Act as contact person for outside agencies requesting transportation
Will be responsible (on a rotating basis) to be on call after-hours as a contact for drivers and providers
Requirements
One to two years office work involving customer service
Ability to read maps and give clear concise directions
Good interpersonal skills with willingness to help clients and coworkers in a fast paced environment
Ability to work as a team and multitask
Ability to pass DMV, State Bureau of Investigation, Department of Health & Human Services, Sex Offender Registry and fraud background checks
This position is subject to Federal Transit Administration (FTA) drug and alcohol testing program requirements
Preferred Requirements:
Previous experience in dispatching by telephone and/or two-way radio
Knowledge of Kennebec and Somerset Counties and surrounding areas
Familiarity in using computer data base or software for scheduling transportation
Benefits
13 Paid Holidays, including Juneteenth and Indigenous People's Day, plus one additional day during your Birthday month
Low cost health, dental, vision, life and long-term disability insurance options
100% employer-paid short-term disability insurance
Generous Paid Time Off program that starts at 4 weeks per year
Employer-sponsored retirement plan that includes an employer contribution and an employer match
Annual CSA program that delivers a weekly box of food from local farms to all participating employees for 20+ weeks per year
Salary Description $16.05-$18.86/hr
Healthcare Scheduler
Scheduler Job In Portland, ME
This is a great temp-to-hire opportunity with our largest Healthcare client in Maine, centrally located in downtown Portland with parking provided by the employer, with openings in Portland, South Portland and Scarborough areas!
Responsibilities:
- Schedule surgeries and procedures for patients, ensuring all necessary information and documentation is obtained
- Coordinate with physicians, nurses, and other healthcare professionals to schedule surgeries and ensure proper preparation
- Communicate with patients to provide pre-operative instructions and answer any questions or concerns
- Manage patient records and update electronic medical records (EMR) system with accurate scheduling information
- Collaborate with insurance companies to verify coverage and obtain necessary authorizations for procedures
- Coordinate with other departments within the medical facility to ensure smooth patient flow and efficient scheduling
Skills:
- Customer Service experience in a Medical Office setting
- Proficiency in medical scheduling software, such as Epic or Dentrix
- Knowledge of medical terminology and procedures, particularly in surgical specialties
- Organizational skills and attention to detail
- Strong communication and interpersonal skills to interact effectively with patients, physicians, and staff members
- Ability to handle a high volume of calls and inquiries in a professional manner
- Experience providing administrative support in a healthcare setting
~This is a very computer and phone oriented job, rather than face to face with customers, so computer and phone scheduling/communication skills are highly preferred
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to Commute:
Portland, ME 04122
Work Location: In person
Scheduling Coordinator
Scheduler Job In South Portland, ME
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.
The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.
Role and Responsibilities
The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.
Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
Greets patients and visitors immediately upon arrival with a friendly demeanor.
Answers the phone promptly with a smile.
Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
Prepares a daily schedule for each provider.
Prepares patient charts.
Manages patient flow to reduce patient wait time.
Assists patients as necessary.
Maintains reception area in a neat and orderly condition.
Maintains professional relationship with referring offices.
Maintains confidentiality of all information in accordance with HIPAA.
Performs other related duties as assigned.
Education and Experience
High school diploma or equivalent required.
One year of customer service experience required.
Skills and Abilities
Understanding of dental terminology.
Friendly, inviting, and professional personality and presence.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail.
Core Benefits & Wellness
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Financial Well-Being
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Life Insurance
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Time Off, Disability And Leave Of Absence
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Long and Short Term Disability Plans
Scheduling Coordinator
Scheduler Job In South Portland, ME
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.
The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.
Role and Responsibilities
The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.
Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
Greets patients and visitors immediately upon arrival with a friendly demeanor.
Answers the phone promptly with a smile.
Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
Prepares a daily schedule for each provider.
Prepares patient charts.
Manages patient flow to reduce patient wait time.
Assists patients as necessary.
Maintains reception area in a neat and orderly condition.
Maintains professional relationship with referring offices.
Maintains confidentiality of all information in accordance with HIPAA.
Performs other related duties as assigned.
Education and Experience
High school diploma or equivalent required.
One year of customer service experience required.
Skills and Abilities
Understanding of dental terminology.
Friendly, inviting, and professional personality and presence.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail.
Core Benefits & Wellness
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Financial Well-Being
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Life Insurance
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Time Off, Disability And Leave Of Absence
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Long and Short Term Disability Plans
Scheduling Coordinator
Scheduler Job In South Portland, ME
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.
The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.
Role and Responsibilities
The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.
Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
Greets patients and visitors immediately upon arrival with a friendly demeanor.
Answers the phone promptly with a smile.
Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
Prepares a daily schedule for each provider.
Prepares patient charts.
Manages patient flow to reduce patient wait time.
Assists patients as necessary.
Maintains reception area in a neat and orderly condition.
Maintains professional relationship with referring offices.
Maintains confidentiality of all information in accordance with HIPAA.
Performs other related duties as assigned.
Education and Experience
High school diploma or equivalent required.
One year of customer service experience required.
Skills and Abilities
Understanding of dental terminology.
Friendly, inviting, and professional personality and presence.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail.
Core Benefits & Wellness
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Financial Well-Being
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Life Insurance
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Time Off, Disability And Leave Of Absence
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Long and Short Term Disability Plans
Scheduling Coordinator
Scheduler Job In South Portland, ME
TempToFT
Patient Scheduling.
someone who has done complicated office scheduling. We have a procedure suite in office where they would have to coordinate scheduling a mini operating room, a provider and a surgical tech's time all at the same time. They also need some base knowledge of medical insurance as all of these procedures need prior authorization. So medical terminology is a must.
Scheduling Coordinator
Scheduler Job In South Portland, ME
Patient Scheduling.
someone who has done complicated office scheduling. We have a procedure suite in office where they would have to coordinate scheduling a mini operating room, a provider and a surgical tech's time all at the same time. They also need some base knowledge of medical insurance as all of these procedures need prior authorization. So medical terminology is a must.
Scheduler - Nursing
Scheduler Job In Dexter, ME
About Us
Dexter Health Care is a 53 bed full service Long-Term Care and Skilled Nursing Facility. We offer specialized professional levels of care and support for residents including Short-Stay Rehabilitation, Skilled Nursing Care, and Long Term Care services that are delivered by an experienced, thoughtful and professional staff who follow evidence based clinical best practices designed to promote health and safety and a commitment to deliver the highest level of care. Under the ownership of First Atlantic Healthcare, Dexter Health Care house follows in First Atlantic's long reputation for excellence in Long Term Care.
Monday through Friday schedule (may have to pick up extra for coverage)
Wage: $22 - $27 an hour depending on experience and certifications
The position includes:
Staff Scheduling
Resident appointment scheduling
Nursing inventory management
Some transports
Being a point person for nursing department orientations
CNA or CNA-M shifts as needed
Strong leadership and team building skills needed, works closely with DON and nurse manager to meet scheduling needs.
Position Summary:
Each resident must receive the care and services to maintain their well-being. As the nurse scheduler you are tasked with the duty ensuring adequate number of CNAs and nurses are on duty to provide such care during all shifts. Maintaining the minimum requirements set forth by the state regulations of staff to patient ratios and also providing adequate staffing to meet the acuity level of each unit.
Essential Job Functions:
Our employees are expected to promote an atmosphere of teamwork with other employees and hospitality and comfort for its residents. Therefore, the following list of duties is not all-inclusive:
Develop work schedules with proper allocation of workers to duties and shifts.
Post 28 day schedules 7-14 days prior to their start date to provide adequate notification of employee work schedule.
Post staffing shortages to per diem staff for coverage.
Process time off requests after management approval to ensure maximum leisure time while maintaining staffing levels and duty coverage. Ensure adequate EBT is available for requests.
Verify and adjust times in Attendance on Demand for staff and agency workers.
Prepare and submit reports as needed pertaining to employee attendance.
Work closely with staffing agencies to ensure adequate staffing on an as needed basis.
Assist with coverage of call outs during regular work hours.
Assist with other duties as needed.
Minimum Qualifications:
High School Diploma or equivalent.
Experience in staffing 25 or more employees.
Background in Human Resources
CNA or CNA-Med Tech certification (required)
Skills and Abilities:
Must have excellent communication skills, especially verbal/oral communication.
Good organizational and leadership abilities. Able to work with little or no supervision.
Must have excellent time management abilities.
Must be completely reliable with good interpersonal skills.
Basic Microsoft Word and Excel capabilities
As you are caring for your Residents, you have access to:
Tuition reimbursement and education support
Full time employees have access to full benefits; medical, dental, vision, and disability
Flexible savings account, including medical & dependent care
Employer paid life insurance
Paid Time Off available to all employees
401(k) Retirement savings program with NEW employer contribution!
Discounts on Auto and Home Insurance
A great place to grow in the healthcare field!
All job offers are contingent upon receiving excellent references and passing the Maine State Background Check.
Patient Care Services - Windham, Standish & Gorham
Scheduler Job In Gorham, ME
We are a growing, multi-location practice in Southern and Central Maine looking for a full-time Patient Care Services team member to deliver exceptional and professional patient care for our Windham, Standish & Gorham locations. This is a regular, full-time position. Interested candidates must have a strong work ethic and an attitude to succeed.
We offer a generous salary, 401K retirement plan, health insurance, paid vacation time, and a fun work environment. The communities in Maine that we practice in offer a quality of life to include camping, hiking, fishing, skiing, golf, and boating.
If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required - we provide comprehensive training.
Job Responsibilities
To provide excellent customer service to all patients, vendors, and patrons of Maine Optometry. To perform various routine clerical work, provide data entry support, and provide information and assistance to patients regarding departmental policies and procedures.
Job Duties
Answer telephone, screen, and direct calls
Greet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice.
Handle inquiries from patients and vendors.
Receive and sort mail and other deliverables.
Maintain and organize the reception/waiting area.
Operate a variety of office equipment including, but not limited to: copiers, phones, computers
Input and retrieve data within the computer system.
Provide excellent customer service in scheduling patient appointments.
Control and request as appropriate inventory relevant to the reception area.
Complete the end of day tasks and other outstanding paperwork to close out the day services.
Properly bill and submit services to insurance companies while keeping the patient accurately informed.
Other functions
Receive and organize office materials and supplies.
Receive, sort, and distribute incoming and outgoing correspondence.
Contribute to the overall practice needs by accomplishing duties as they arise and providing the results needed for a smooth-running practice as assigned
Qualifications
High school graduate or equivalent
Previous medical office experience is not needed but preferred
Strong customer service skills: communicator, listener & team player
Basic math skills
Familiarity with computers and ability to learn new software
Embraces change
Previous customer service experience
Patient Services Coordinator Home Health
Scheduler Job In Portland, ME
**Become a part of our caring community and help us put health first** The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.
+ Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
+ Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console.
+ Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
+ Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
+ Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
+ Completes requested schedules for all add-ons and applicable orders:
+ Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
+ Schedules TIF OASIS collection visits and deletes remaining schedule.
+ Reschedules declined or missed (if appropriate) visits.
+ Processes reassigned and rescheduled visits.
+ Ensures supervisory visits are scheduled.
+ Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
+ Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
+ Verifies visit paper notes in scheduling console as needed.
+ Assists with internal transfer of patients between branch offices.
+ If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
+ If clinical, may be required to perform patient visits and / or participate in on-call rotation.
**Use your skills to make an impact**
Required Experience/Skills:
+ Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
+ Must have at least 1 year of home health experience.
+ Prior packet review / QI experience preferred.
+ Coding certification is preferred.
+ Must possess a valid state driver's license and automobile liability insurance.
+ Must be currently licensed in the State of employment, if applicable.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 - $52,300 per year
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About Us**
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
Medical Receptionist
Scheduler Job In Portland, ME
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. BENEFITS As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
HOURLY PAY: $19.25 - 20.25/hour + a $750 Sign On Bonus
LOCATION: 53 Baxter Blvd. Suite 3, Portland, ME 04101
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes .
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phonesystem, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required, associates/bachelor's degree preferred . 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Lead Scheduling Specialist, Cardiology
Scheduler Job In Scarborough, ME
Clerical/Administrative Support The Lead Scheduling Specialist role is responsible to assist with the day-to-day functions and activities of the hospital Schedulers. Performs all responsibilities of the Scheduler role. Required Minimum Knowledge, Skills, and Abilities (KSAs)
* Education: Associate's Degree or three years of scheduling experience in a healthcare environment required. Business Degree preferred.
* License/Certifications: N/A
* Experience: See Education
* Additional Skills/Requirements Required: Medical Terminology knowledge.
* Additional Skills/Requirements Preferred: N/A
Additional Information
With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
Patient Financial Services Coordinator (FT 40 HRS Hybrid Optional) 0PF01
Scheduler Job In Lincoln, ME
Patient Financial Services (PFS) Coordinator PVH employment application required. All job offers contingent upon background check and completion of pre-employment physical. This position is full time, 40 hours/week Job FunctionsSECTION 1: GENERAL MAJOR DUTIES AND RESPONSIBILITIES:
Professionalism and Compliance:
Maintains a professional appearance and adheres to the company dress code and code of conduct.
Ensures patient confidentiality and adheres to all Federal and State regulations.
Reports to work on time and as scheduled, wearing proper identification.
Completes annual education requirements and attends annual performance reviews.
Actively participates in performance improvement initiatives.
Communication and Collaboration:
Possesses strong written and verbal communication skills in English to effectively collaborate with colleagues across departments.
Build positive working relationships with staff, departments, and providers.
Represent the organization professionally and positively.
Technical Skills and Knowledge:
Proficient in hospital billing software systems, Microsoft Office Suite, and other relevant software programs.
Possesses in-depth knowledge of hospital revenue cycle processes, best practices, and compliance regulations.
Utilizes excellent analytical and problem-solving skills to identify and resolve complex issues.
SECTION 2: SPECIFIC MAJOR DUTIES AND RESPONSIBILITIES
Leadership and Oversight:
Lead and coordinate activities of PFS staff, ensuring timely and efficient completion of tasks.
Oversee all revenue cycle day-to-day functions in the Director's absence.
Participate in various meetings to collaborate on process improvement, address challenges, stay informed, and contribute valuable insights.
PFS Operations:
Run necessary reports as needed to monitor and analyze PFS performance metrics, such as Aging Transaction Balances and Unbilled reports.
Close out daily financial activities, ensuring accuracy and completeness.
Conduct regular tasks, such as rejecting zero-balance accounts weekly and posting employee benefit write-offs in hospital billing systems.
Contribute to intradepartmental audits.
Credit Balances:
Manage strategies to resolve credit balances efficiently and accurately.
Proactively work to minimize the occurrence of future credit balances.
Administrative Adjustments:
Independently resolve administrative adjustments in accordance with policy.
Analyze the root cause of administrative adjustments and implement corrective actions to prevent recurrence.
Log and track all administrative adjustments in relation to the root cause.
PFS Book of Knowledge (BoK) Management:
Disseminate relevant health plan news and alerts to PFS staff and applicable hospital staff.
Archive outdated information within the BoK to maintain an accurate and up-to-date knowledge base.
Collect information from all PFS staff to ensure the BoK remains current and relevant.
Transaction Responsibilities:
Manage and reconcile transaction discrepancies to ensure accurate financial records.
Oversee the following duties:
Deposit and mail processing: Retrieving and processing departmental mail, reviewing accounts, entering payment information, copying and scanning checks, reconciling deposits, and preparing deposit slips.
Posting payments from insurance and remittance receipts.
Posting credit cards and payroll deductions.
Running and processing small balance write-offs weekly.
Collections and Bad Debt:
Oversee the following duties:
Pre-collection activities to ensure reasonable efforts are exhausted prior to placement.
Collection agency recalls.
Patient billing escalations.
Oversee Rural Health Clinic (RHC) Claims Management
Ensure the accurate and timely submission of RHC claims to payers, including Medicare, Medicaid, and commercial insurers.
Monitor claim status, identify and resolve claim denials and errors, implement corrective actions, and manage RHC charge capture and reconciliation processes to maintain accurate revenue cycle management.
RHC Regulatory Adherence: Stays current on RHC reimbursement regulations and industry best practices.
Performs other tasks as appropriate:
Providing backup coverage for PFS staff.
Quality Improvement: Actively participates in the Hospital-wide Quality Improvement Program, actively supports and implements Department-specific Quality improvement initiatives and projects, recommends process improvement as appropriate, reports any quality issues in service delivery and consistently commits to a focus on quality improvement and organizational excellence.
Disaster Management: As an employee of Penobscot Valley Hospital, the position has an inherent role to care for our community members when in need. To this regard, the incumbent will be expected to participate in emergency/disaster preparedness planning and drills as requested. When called upon during a When called upon during a real life disaster/emergency event, the incumbent w real life disaster/emergency event, the incumbent will be expected to participate in the Hospital's ted to participate in the Hospital's response to this event, within the scope of professional and personal ability to do so.
Requirements
Bachelor's or Associate's degree (preferred); alternative certificates with relevant experience may be considered. At least 3-5 years of experience in healthcare billing and revenue cycle management. Strong understanding of healthcare billing and coding principles (ICD-10, CPT, HCPCS).
Benefits
PVH has a Section 125 Cafeteria Benefits Plan and pays a portion of the cost of our health plan, dental, basic life, and disability insurance for employees for 30+ authorized hours, and provides partial subsidy for dependent health insurance. Part-time employees are eligible to receive dental, life, and disability coverage and are eligible to participate in the health insurance plan. Other benefits include a 403(b) plan and earned time off accrual.
Pre Access Pre Registration Specialist Bilingual
Scheduler Job In Augusta, ME
Provides receptionist and clerical support in preparing, coordinating and compiling patient records, answering phones, and scheduling appointments. Scope In the role of Pre Access Specialist you need to know how to: Coordinate patient encounter utilizing multiple system applications: various registration applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository- Identify copay and deductibles, communicate patient financial responsibility to patient prior to date of service, and collection of such patient responsibility prior to service- Coordinate self-pay patient flow to Financial Counselor or program eligibility vendor for identification of possible eligibility for public benefits, those in need of financial assistance or those capable of making payment at time of service or prior to service date- Review input and audit quality to assure accuracy in all aspects of the position, particularly patient type, financial class and insurance codes
Minimum Qualifications
- High School diploma or GED equivalent
- 1 year medical office experience or working in a professional office setting Highly Preferred
- Prior registration or insurance authorization experience
**The following states are currently paused for sourcing new candidates or for new relocation requests from current caregivers: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, Washington**
**Physical Requirements:**
Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
**Location:**
Peaks Regional Office
**Work City:**
Broomfield
**Work State:**
Colorado
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$19.15 - $26.65
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Camp Medical Staff
Scheduler Job In Boothbay Harbor, ME
Temporary Description
The Camp Nurse supports the BOOTHBAY REGION YMCA (BRY) and is responsible for overseeing the well-being of both camper populations and the staff of Camp Knickerbocker.
Essential Duties and Responsibilities:
Review online camper medical forms each week.
Perform initial screening for campers and staff (lice checks upon check-in, temperature checks, etc.).
Distribute medication in accordance with standing orders of a physician for staff and campers.
Ensure all medication is kept in a locked cabinet or refrigerator. Special medications require a double lock that will also be the responsibility of the camp nurse.
Provide emergency care to campers or staff when needed.
Always have an open line of communication during camp hours.
Help maintain health facilities and front office, including equipment and supplies. Inventory should be taken weekly.
Fill out accident/incident forms accordingly to Redwoods standards and give to the Camp Director.
Ensures all health records are kept private (HIPAA) and that everything is in the clear for state inspections or Redwoods inspections.
Acts as the point person on camp when the Program Director and/or the Camp Director are off-site.
Non-Essential Duties and Responsibilities:
1. Performs other tasks and projects as assigned.
Competencies
1. Mission Advancement: Embraces and incorporates the Y's values into all aspects of job responsibilities by serving others and fulfilling community needs. Builds effective, supportive working relationships with peers, volunteers, and community members to promote volunteerism and fundraising efforts.
2. Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization. Collaborates with people from all different backgrounds, abilities, opinions, and perceptions, and seeks to understand other viewpoints through active listening. Communicates effectively across the organization and actively participates in meetings.
3. Operational Effectiveness: Demonstrates sound judgment and strong problem-solving skills. Identifies and recommends new approaches that foster an environment of continual improvement. Proactively establishes goals, tracks achievements and constructively challenges to ensure solutions are optimal and pragmatic.
4. Personal Growth: Pursues self-development through learning to enhance skills and job performance. Demonstrates an openness to change, and seeks opportunities to lead projects that enhance team performance. Self reflects and accurately assess strengths, limitations and their impact on relationships.
General Expectations
1. Be committed to the Y's mission, vision and values.
2. Interact harmoniously and effectively with others, focusing upon the attainment of Y goals and objectives through a commitment to teamwork.
3. Provide the highest level of member and internal customer service possible.
4. Conform with all of the policies and procedures outlined in the Employee Handbook, including preserving the confidentiality of member, co-worker, and internal Y information.
5. Communicate in an open, respectful and honest manner with everyone, inside and outside the Y; possess oral, auditory and written communication skills appropriate for interacting with children and adults.
6. Communicate proactively with the supervisor regarding workflow, problems, suggestions, etc.
7. Perform the required amount of work in a timely fashion with a minimum of errors.
8. Maintain current certifications for all professional education requirements.
Requirements
Physical Requirements:
The physical requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, crouching, kneeling, and hear. The employee is also required to use hands and fingers to operate a standard computer keyboard, use a computer, mouse, fax machine, printer and copier, and speak and hear using a telephone. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus. The employee may occasionally lift and/or move a child weighing 50-200 pounds.
Work Environment:
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed at Camp Knickerbocker nurse's station/office environment where the noise level is low. Work is occasionally stressful and requires provide essential care for campers and staff.
Qualifications Needed for Position:
Experience and Skill Requirements: The following experience and skills are considered essential:
Is certified in CPR/AED/First Aid through the American Red Cross or other valid organization.
Have prior camping experience, working directly with campers as well as supervising staff (preferred).
Certified in one of the following:
Physician
Registered Nurse
Licensed Practical Nurse
Emergency Medical Technician
Wilderness First Responder
Athletic Trainer certified through NATABOC
Excellent public relations skills, communication skills as well as familiarity with computers.
Ability to respond to safety and emergency situations, in a calm and professional manner.
Education Requirements: The following education requirements are considered essential:
· High School diploma and reference Experience and Skill Requirements above.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
** All requirements and skills are considered to be essential, unless otherwise indicated. **
External and internal applicants, as well as current employees who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Patient Services Coordinator Home Health
Scheduler Job In Portland, ME
Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.
Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console.
Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
Completes requested schedules for all add-ons and applicable orders:
Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
Schedules TIF OASIS collection visits and deletes remaining schedule.
Reschedules declined or missed (if appropriate) visits.
Processes reassigned and rescheduled visits.
Ensures supervisory visits are scheduled.
Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
Verifies visit paper notes in scheduling console as needed.
Assists with internal transfer of patients between branch offices.
If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
If clinical, may be required to perform patient visits and / or participate in on-call rotation.
Use your skills to make an impact
Required Experience/Skills:
Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
Must have at least 1 year of home health experience.
Prior packet review / QI experience preferred.
Coding certification is preferred.
Must possess a valid state driver's license and automobile liability insurance.
Must be currently licensed in the State of employment, if applicable.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 - $52,300 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Patient Care Services - Freeport & Brunswick
Scheduler Job In Brunswick, ME
We are a growing, multi-location practice in Southern and Central Maine looking for a full-time Patient Care Services team member to deliver exceptional and professional patient care for our Freeport & Brunswick locations. This is a regular, full-time position. Interested candidates must have a strong work ethic and an attitude to succeed.
We offer a generous salary, 401K retirement plan, health insurance, paid vacation time, and a fun work environment. The communities in Maine that we practice in offer a quality of life to include camping, hiking, fishing, skiing, golf, and boating.
If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required - we provide comprehensive training.
Job Responsibilities
To provide excellent customer service to all patients, vendors, and patrons of Maine Optometry. To perform various routine clerical work, provide data entry support, and provide information and assistance to patients regarding departmental policies and procedures.
Job Duties
Answer telephone, screen, and direct calls
Greet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice.
Handle inquiries from patients and vendors.
Receive and sort mail and other deliverables.
Maintain and organize the reception/waiting area.
Operate a variety of office equipment including, but not limited to: copiers, phones, computers
Input and retrieve data within the computer system.
Provide excellent customer service in scheduling patient appointments.
Control and request as appropriate inventory relevant to the reception area.
Complete the end of day tasks and other outstanding paperwork to close out the day services.
Properly bill and submit services to insurance companies while keeping the patient accurately informed.
Other functions
Receive and organize office materials and supplies.
Receive, sort, and distribute incoming and outgoing correspondence.
Contribute to the overall practice needs by accomplishing duties as they arise and providing the results needed for a smooth-running practice as assigned
Qualifications
High school graduate or equivalent
Previous medical office experience is not needed but preferred
Strong customer service skills: communicator, listener & team player
Basic math skills
Familiarity with computers and ability to learn new software
Embraces change
Previous customer service experience
Scheduling Specialist, Neurology
Scheduler Job In Scarborough, ME
Medical Group Practices Clerical/Administrative Support The Scheduling Specialist role performs appointment scheduling for a high-volume multi-provider specialty care practice, including coordination of surgeries, and/or surgical procedures at multiple locations.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
* Education: High School diploma or GED preferred.
* License/Certifications: N/A
* Experience: N/A
* Additional Skills/Requirements Required: N/A
* Additional Skills/Requirements Preferred: N/A
Additional Information
With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
Patient Care Services - Freeport & Brunswick
Scheduler Job In Brunswick, ME
We are a growing, multi-location practice in Southern and Central Maine looking for a full-time Patient Care Services team member to deliver exceptional and professional patient care for our Freeport & Brunswick locations. This is a regular, full-time position. Interested candidates must have a strong work ethic and an attitude to succeed.
We offer a generous salary, 401K retirement plan, health insurance, paid vacation time, and a fun work environment. The communities in Maine that we practice in offer a quality of life to include camping, hiking, fishing, skiing, golf, and boating.
If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required - we provide comprehensive training.
Job Responsibilities
To provide excellent customer service to all patients, vendors, and patrons of Maine Optometry. To perform various routine clerical work, provide data entry support, and provide information and assistance to patients regarding departmental policies and procedures.
Job Duties
Answer telephone, screen, and direct calls
Greet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice.
Handle inquiries from patients and vendors.
Receive and sort mail and other deliverables.
Maintain and organize the reception/waiting area.
Operate a variety of office equipment including, but not limited to: copiers, phones, computers
Input and retrieve data within the computer system.
Provide excellent customer service in scheduling patient appointments.
Control and request as appropriate inventory relevant to the reception area.
Complete the end of day tasks and other outstanding paperwork to close out the day services.
Properly bill and submit services to insurance companies while keeping the patient accurately informed.
Other functions
Receive and organize office materials and supplies.
Receive, sort, and distribute incoming and outgoing correspondence.
Contribute to the overall practice needs by accomplishing duties as they arise and providing the results needed for a smooth-running practice as assigned
Qualifications
High school graduate or equivalent
Previous medical office experience is not needed but preferred
Strong customer service skills: communicator, listener & team player
Basic math skills
Familiarity with computers and ability to learn new software
Embraces change
Previous customer service experience
Scheduling Specialist, Congenital Heart
Scheduler Job In Scarborough, ME
Maine Medical Partners Clerical/Administrative Support The Scheduling Specialist role performs appointment scheduling for a high-volume multi-provider specialty care practice, including coordination of surgeries, and/or surgical procedures at multiple locations.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
1. Education: High School diploma or GED preferred. 2. License/Certifications: N/A 3. Experience: N/A 4. Additional Skills/Requirements Required: N/A 5. Additional Skills/Requirements Preferred: N/A
Additional Information
With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.