AAC II Scheduling - GI Scheduling
Scheduler Job 22 miles from Cambridge
Will serve as primary point of contact for all inbound calls to South Shore Medical Center's Centralized Contact Center. The Centralized Contact Center is high volume, fast paced environment answering ~30,000 calls per month for all departments within SSMC. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed. In addition to the Ambulatory Access Coordinator 1 duties described above, the Ambulatory Access Coordinator II will be responsible for: • Partnering with the Supervisor and Team Lead to assist with training and onboarding of new scheduling staff. If working in a remote position, may be required to come onsite during onboarding process to assist with training • AACII will have the knowledge/ skills to answer for at least 3 scheduling queues and act as a super user and go-to staff member for any questions and first level escalations from their team-members • Participate in regularly scheduled performance improvement initiative meetings and assist in driving team performance to meet goal in Average Speed of Answer, Service Level and Abandonment Rate • AACII will be required to maintain minimum performance metrics including, but not limited to Average Calls Taken, Ready Time, abandoned call %, Transfer Rate, Quality Scores etc. • Assist with other special projects as directed
Job Description
ESSENTIAL FUNCTIONS
1. Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location.
2. Maintains consistent compliance with quality standards
3. Work collaboratively with administrative and clinical staff of assigned department(s)
4. Maintain comprehensive knowledge-base of scheduling rules for assigned department(s)
5. Register new patients; verify personal and insurance information; update as required
6. Assist with rescheduling patient appointments at the direction of the department Manager
7. Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?)
8. May be required to learn and perform all operator functions to provide support as needed or assigned
9. Assists with the training of new employees upon request
10. Maintain effective level of productivity at all times
11. Willingly accept special assignments
12. Maintain work area in a neat and orderly manner
13. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures
JOB REQUIREMENTS
Minimum Education
High school diploma or equivalent- Required
Two (2) years of college preferred
Minimum Work Experience
1 (1) year of experience in healthcare setting required
Epic Experience preferred
Required additional Knowledge, and Abilities
Excellent verbal and written communication skills
Excellent computer skills with knowledge of various software applications
Knowledge of various insurance requirements
Excellent interpersonal skills
Ability to meet demanding deadlines and balance multiple tasks
Detail oriented with excellent organizational and prioritization skills
Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required
Medical Scheduler Temporary Position Top Pay
Scheduler Job 6 miles from Cambridge
The Medical Scheduler provides excellent customer service while greeting and assisting patients, families and guests entering the Health Center by registering new and existing patients; verifying scheduled appointments, insurance information and scheduling follow up appointments. Answering the phone and other administrative duties. Scheduling patients
Required Preferred Education, Experience and Skills:
• High school diploma GED.
• 1 or more years of experience in a health center and/or a professional or business environment
• Excellent verbal and written communications skills.
• Excellent customer service, organizational skills, problem solving and priority setting skills.
• Basic Math and reading comprehension skills.
• Knowledge of EPIC Electronic Medical Record (EMR) preferred, knowledge of Microsoft Office preferred including Word, Excel and Outlook.
• Familiarity with using Medical terminology preferred.
MON - FRI 8 - 430pm schedule
$19 - $22 per hour depending on experience
LICSW Flexible-Hybrid Schedule Options New Hampshire
Scheduler Job 32 miles from Cambridge
Job Title: Licensed Independent Clinical Social Worker (LICSW)
Position Type: Full-Time
Benefits: Full Benefits Package, Paid Time Off, Student Loan Repayment, Flexible Work Schedule
Job Description:
We are seeking a dedicated and experienced Licensed Independent Clinical Social Worker (LICSW) to join our team in Nashua, NH. The ideal candidate will provide high-quality mental health services, conduct assessments, and develop treatment plans to support individuals, families, and groups in achieving optimal mental health and well-being.
Responsibilities:
Perform comprehensive biopsychosocial assessments to identify client needs, strengths, and goals.
Develop, implement, and monitor individualized treatment plans in collaboration with clients and their families.
Provide therapeutic services, including individual, family, and group therapy.
Offer crisis intervention and support for clients in acute distress.
Qualifications:
Master's degree in Social Work from an accredited institution.
Current licensure as a Licensed Independent Clinical Social Worker (LICSW) in the state of New Hampshire OR MSW working on clinical hours!
Minimum of 2 years of post-licensure clinical experience, preferably in a community or outpatient setting.
Strong clinical assessment, diagnostic, and treatment planning skills.
Benefits:
Full Benefits Package: Comprehensive health, dental, and vision insurance.
Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
Student Loan Repayment
Flexible work schedule, including hybrid
Reference: LCSW 24378
Surgical Scheduler Coordinator
Scheduler Job 5 miles from Cambridge
This is a Temp to Permanent opportunity with a prestigious hospital. You will be supporting surgeons with complex, multispecialty scheduling and you must have the experience and ability to prioritize and make adjustments as schedule changes occur.
Your support responsibilities may include:
• Surgical scheduling/coordination
• Scheduling patient appointments
• Answering the telephone system promptly and gathering screening information; taking, relaying, and managing messages and/or providing routine information. Retrieving voicemail messages, returning calls, and forwarding messages as needed
• Referral management, specialty testing prior authorization, and scheduling of special testing
• Organizing and maintaining patient records, logs and other controlling systems; retrieving files as needed. Developing and maintaining systems to assure accurate, confidential, retrievable information
• Reconciling expense reimbursements for team/provider through PeopleSoft
• Other special projects and administrative tasks that are assigned
Requirements:
Must have 2+ years of EPIC and complex surgical scheduling experience in a high volume outpatient setting
High School graduate or equivalent is required; Associate's degree preferred
Scheduling Coordinator
Scheduler Job 30 miles from Cambridge
The Scheduling Coordinator will play a critical role in providing support to the Operations department, where key responsibilities will focus on systems management engineer scheduling, mobile unit scheduling support, and reporting. This role is primarily responsible for ensuring accurate upkeep and proactive management of Game Creek Video's scheduling system. This role will also provide key assistance in the scheduling of engineering staff and mobile units, while balancing the interests of the staff and company.
TOP FIVE RESULTS THAT DEFINE SUCCESS IN THIS JOB:
Scheduling management system is 100% accurate for engineer assignments
Scheduling management system is 100% accurate for mobile unit assignments
Engineer utilization at 85%
All schedule changes are communicated on a daily basis
Informed scheduling decisions based on accurate reporting
JOB RESPONSIBILITIES:
Create, update, and manage job schedules in Game Creek Video's scheduling management system
Assign appropriate mobile units and engineering staff to scheduled jobs based on availability, technical abilities, and business needs
Analyze and structure work schedules across the Engineering team to optimize talent allocation across mobile units and events while simultaneously balancing workloads
Manage fair and equitable day counts for both Engineers and Game Creek Video by analyzing existing metrics in SIS and scheduling accordingly
Approve Engineer vacation and other time-off requests; collaborate with HR when needed
Quickly evaluate and respond to the impact of schedule changes to efficiently meet the staffing needs of the business; resolve scheduling conflicts in a prompt and collaborative manner
Partner with Engineering leadership to obtain input and make recommendations about staffing levels and assignments
Support Operations leadership with mobile unit scheduling by providing staffing availability and recommendations
Build and maintain strong working relationships with all Engineers to facilitate clear lines of communication regarding schedule changes; ensure communication channel is appropriate given the scheduling update
Work closely with Account Managers to ensure accurate understanding of client needs and staffing requests; communicate most up-to-date options for fulfilling those requests
Closely collaborate with the Travel department prior to finalizing staffing plans to secure the lowest travel expenses feasible while meeting the needs of the business
Request approval to secure freelance Engineers to supplement staff when necessary; review invoices for accuracy and submit to Accounting for payment
Present reports analyzing staff utilization and other relevant trends to Operations and Engineering leadership to manage equitable workloads and costs
Play a participant role in sharing performance-related feedback with Engineering Managers
Provide feedback in engineering hiring initiatives by participating in new hire orientation meetings
Other departmental projects as assigned
JOB REQUIREMENTS:
Ability to create and implement staffing plans in a dynamic, fast-paced environment
Excellent written and verbal communication skills
Must be a self-motivated leader with strong attention to detail
Outstanding interpersonal skills with the ability to remain calm and positive under pressure
Be a collaborator and actively build positive relationships with all employees
Ability to obtain accurate information, actively listen, and apply rationale to make smart decisions and solve problems that meet the needs of the staff and company
Ability to quickly problem solve to find viable and creative solutions to multi-faceted scheduling challenges and other issues that need solutions
Proven ability to communicate sensitive information to employees with professionalism, clarity, and timeliness
MINIMUM QUALIFICATIONS:
3+ years prior experience in a logistics, dispatching, or scheduling-oriented role
Incredible multi-tasking abilities and aptitude to quickly deal with unexpected situations
Must be able to demonstrate high proficiency with computers and related programs
BA/BS degree highly preferred
Ability to handle off-hour (nights and weekends) mission-critical scheduling issues
Must be able to travel to site locations a few times per year
*** No agency reach-outs, please. ***
Game Creek Video is an Equal Employment Opportunity Employer
Urgent Care Position - Boston
Scheduler Job 6 miles from Cambridge
Position Type: Full-time/part time Schedule: 36 hours per week, including nights and weekends Overview: We are seeking board-certified Physicians with expertise in Internal Medicine/Pediatrics (Med/Ped), Family Medicine (FM), or Emergency Medicine (ER) to join our very busy, high acuity urgent care center.
Our urgent care center serves approximately 600 patients per week, over 30,000 patients/year.
Patients range from new Migrants, Refugees, to well established patients.
We have an extensive ancillary support including Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Medical Assistants (MAs).
We have onsite lab and radiology.
Our radiology studies are read by ED based radiologists within the hours.
We also have quick access to specialist for patients requiring expediated referrals.
Responsibilities: Provide high-quality, compassionate care to patients presenting with acute medical conditions.
Manage high acuity patients, including infants and newborns, with confidence and expertise.
Perform common urgent care procedures with skill and efficiency.
Collaborate effectively with multidisciplinary teams to ensure optimal patient outcomes.
Demonstrate strong clinical acumen and decision-making abilities in fast-paced environments.
Maintain accurate and timely medical records using electronic health record systems.
(Dragon and AI capabilities available for charting) Participate in continuous quality improvement initiatives to enhance patient care and safety.
Teaching opportunities for Medical Students and Residents.
Qualifications: Board certification in Internal Medicine/Pediatrics (Med/Ped), Family Medicine (FM), or Emergency Medicine (ER).
Comfortable managing high acuity patients across the lifespan, including newborns.
Proficient in common urgent care procedures and treatments.
Bilingual proficiency is advantageous.
Point-of-care ultrasound (POCUS) training is not required but considered a plus.
Strong interpersonal and communication skills.
Commitment to providing patient-centered care with a focus on excellence and compassion.
Benefits: Competitive salary commensurate with experience.
Comprehensive benefits package, including medical, dental, and vision coverage.
Continuing medical education (CME) opportunities, paid CME Retirement savings plan with employer matching.
Professional development support and mentorship opportunities
Medical Receptionist
Scheduler Job 3 miles from Cambridge
About the Company - Masis Professional Group is looking for a full time Medical Receptionist. As a Medical Receptionist, you will be essential in delivering outstanding patient service and managing medical records efficiently. Reporting to the Office Manager, you will utilize your core skills in clerical support and front desk operations to ensure smooth office functionality. The Medical Receptionist will enhance patient interactions and streamline administrative processes. Additionally, your relevant experience with multi-line phone systems and customer service will contribute to a welcoming atmosphere for patients and visitors alike. Join our team to make a meaningful impact in our healthcare environment.
Responsibilities
Greet and check-in patients, ensuring a positive and welcoming experience
Answer phone calls and schedule appointments using scheduling book.
Verify patient insurance information and collect co-pays or payments
Maintain paper patient records and update medical charts with accurate information
Follow HIPAA regulations to ensure patient confidentiality and privacy
Assist with administrative tasks such as filing, faxing, and scanning documents
Skills
Excellent customer service skills with a focus on patient service
Strong administrative skills, including proficiency in medical records management
Ability to multitask and prioritize tasks in a fast-paced environment
Attention to detail and accuracy in data entry and record keeping
Qualifications - Very friendly outgoing disposition for heavy phone and client interactions
Medical Receptionist
Scheduler Job 6 miles from Cambridge
Schedule: Full-time, 40 hours/week, Monday - Friday, 8:30 AM - 5:00 PM
We're looking for a Medical Receptionist who can be the first point of contact for patients! We seek a motivated individual with healthcare and EPIC experience to provide exceptional customer service in our client's fast-paced facility.
Key Responsibilities:
Greet patients and assist them with the registration process.
Answer phones and provide information to patients and their families.
Ensure compliance with admission procedures and patient rights.
Handle urgent and emergency admissions efficiently.
Perform order entry for specific testing as needed.
Qualifications:
High School diploma; two years post High School preferred.
Minimum of one year related experience in a customer service role.
Strong interpersonal, organizational, and computer skills; knowledge of medical terminology.
Must have:
Experience working with EPIC systems
If you are dedicated to providing excellent service in a healthcare setting, we encourage you to apply!
Patient Coordinator
Scheduler Job In Cambridge, MA
Patient Coordinator - Contract - REMOTE (Cambridge, MA)
Proclinical is seeking a Patient Coordinator to support the Patient Affairs Department.
Primary Responsibilities:
The successful candidate will focus on enhancing community engagement and operational efficiency within the rare disease sector. Your organizational skills will be crucial in managing advocacy events and communication efforts.
Skills & Requirements:
Strong organizational and project management skills.
Ability to coordinate and manage multiple events and communication initiatives.
Excellent communication skills to engage with diverse communities.
The Patient Coordinator's responsibilities will be:
Assist Patient Affairs professionals with departmental tasks.
Implement project management strategies for advocacy workshops, conferences, webinars, and community engagement activities.
Support communication efforts aimed at rare disease communities.
Enhance operational efficiencies within the department through effective organization.
If you are having difficulty in applying or if you have any questions, please contact Janelle Jones at j.jones@proclinical.com
Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.
Proclinical Staffing is an equal opportunity employer.
Patient Services Coordinator, Per Diem
Scheduler Job 6 miles from Cambridge
Apply Job Type Part-time Description
Under the direction of the Director of Patient Services & Financial Assistance, the Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, opening and closing the receptionist station daily, including Saturdays as required. The Patient Services Coordinator is responsible for the completion of various billing services. This is a per diem position working variable hours based on clinic needs. This is not a benefits eligible position.
Representative Duties:
Provide excellent customer service
Greet each client with a smile and welcoming, professional manner
Answer each phone call in a cheerful and professional manner
Log information on calls received, where required and maintains detailed and accurate records
Provide clients with correct and accurate information regarding FCHC services and providers (Ask for input from team colleagues if unsure of the correct response to inquiries)
Schedule appointments according to established procedure
Refer unusual or difficult situations to supervisor
At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position
Be discrete when obtaining sensitive information from clients
Establish and maintain effective working relationships with co-workers, supervisors and the general public
Perform reception duties in an efficient, professional and courteous manner
Accurately perform registration process for new and existing patients
Accurately register and enter new patient demographic data and insurance information in the system
Verify existing patients' demographic data and insurance information at each visit accurately record and enter any changes received
Collect co-payments and agreed fees at check-in
Collection of daily cash and audit procedures
Collect client payments and record in a timely and accurate manner
Verify all transactions at the end of the day and report all discrepancies
Run daily reports in a timely manner and according to written guidelines
Performs other related job duties as required
Requirements
Minimum of high school graduate or equivalent.
Computer experience
Willingness to work with a diverse patient population including gay men, lesbians, seniors, students, and others
Calm, patient, flexible, and understanding manner
Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
Willingness to contribute towards Fenway's efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
Preferred Qualifications:
Successful customer service background
Previous experience in healthcare or medical office administration
Bilingual Spanish/English
Knowledge of business procedures
Experience working with an ethnically, culturally, and racially diverse work staff
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply. Salary Description $24.77 per hour RequiredPreferredJob Industries
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Patient Registration Representative
Scheduler Job 35 miles from Cambridge
Patient Registrar
Pride Health is hiring a Patient Registrar for one of its clients in Massachusetts.
This is a 3-month contract with the possibility of an extension with competitive pay and benefits.
Length of assignment - 3 months (Possibility of an extension)
Pay range - $20 - $23.50 per hour.
Shift - 32 HPW. Day 4x8-Hour (07:00 - 15:30). Must be able to work every other weekend and holiday.
Job Summary
Excellent customer service skills and knowledge, i.e., service recovery.
Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures, scanning all documents (ROB's, ID's, etc.), obtaining ABN's/IMM's when applicable, and collection of patient financial responsibility.
Routinely uses reference material necessary to ensure proper course of action. Seek guidance when appropriate.
Staff members follow downtime procedures as established.
Staff routinely and proactively work on downtime work. This includes but is not limited to DL's, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, ensuring work and patient waiting areas are neat and presentable.
Demonstrates understanding of their role in Press Ganey/HCAHPS scores. Focuses on their contribution positively influencing patients' experience and likelihood to recommend.
Process pre-registrations for all appointment types and locations, excluding ER.
Answers phone and returns voicemails timely.
When uncertain, or when unusual situations occur, you seek guidance from the department manager. Never make impulsive or hasty decisions.
Understands that everyone is a customer and demonstrates such by establishing good relationships with patients, visitors, ancillary departments, and physician office personnel.
Staff members use all the eligibility resources available to verify the correct insurance is listed in the account.
Works well within the team environment and maintains open communication with co-workers. This includes meal breaks, shift change, etc.
Demonstrates ability to accurately identify and estimate patient financial liability (copayments, deductibles, coinsurances, deposits, etc.) Along with active collections, receipts, post, and reconcile cash.
Consistently meets/exceeds Quality Review scores of 80%, 9 out of 12 months of the year.
Requirements
High School Diploma or Equivalency.
Candidates must have at least 1 year of patient registration related experience.
EPIC experience is highly preferred.
Medi-Tech experience is preferred,
Benefits
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
Equal Opportunity Employer
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Credentialing Coordinator
Scheduler Job 32 miles from Cambridge
Duration: 6 months contract
Responsibilities:
Responsible for the timely and accurate processing of all providers including NP's/PA's/MD's Re-credentialing applications according to the Clinic Provider Credentialing Program
Monitor Expired licensure reporting , data base tasks and maintain system updates and weekly reporting to leadership
Manage Epic access for any providers that have out of compliance licensure and/or board certification.
Analyst will work directly with other coordinators to ensure quality of work delivered, performance/productivity benchmarks are met, and all compliance related issues are properly addressed, trained and coached on a consistent basis.
Conduct sanctions and compliance monitoring and alert Data Analyst Manager and Credentialing Manager of any undisclosed negative findings
Process malpractice insurance verification requests according to internal policies when applicable
Maintain the provider and physician SharePoint sites and Communicate provider status's with leadership and other internal teams to meet timelines
Submit system access requests upon credentialing approvals/clinic eligibility
Support the payer enrollment team as needed to resolve any payer claim issues
Monitor Provider and Clinic change/Termination reports and update data base accordingly • Process Name changes according to client policies and procedures
Daily maintenance of provider credentialing grids with notification to appropriate teams
Review and distribute all incoming mail as needed
Support Payer Audits in accordance with client, Joint Commission and NCQA requirements
Maintain provider files with the most current information/documentation
Notify system analyst and leadership of any system and state agencies interruptions / updates / password changes
Make recommendations for process improvement and system efficiencies
Attend and engage in all team meetings
Model a positive attitude in interactions with team members
Experience:
Demonstrated understanding of initial credentialing and re-credentialing practices for medical professionals including primary source verification methods, compliance monitoring and expireable management.
Proficient in quantitative analysis
Understanding of Joint Commission Accreditation, NCQA and URAC credentialing standards.
Ability to function independently and utilize critical thinking skills to accomplish goals and objectives
Effective communication skills; verbal and written
Competent user of Microsoft Office, Outlook, MDStaff, Word, and Excel
A minimum of 3 years experience in the healthcare industry with experience in credentialing
Education:
Associate or Bachelors Degree required
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Shanu
Email: ****************************
Internal Id: 25-33938
Practice Coordinator
Scheduler Job 17 miles from Cambridge
TeamHealth has been named among the "150 Top Places to Work in Healthcare" by Becker's Hospital Review, has been ranked "The World's Most Admired Companies" by Fortune Magazine three years running, and has been named one of America's 100 Most Trustworthy Companies by Forbes Magazine in past years. An established healthcare organization, TeamHealth is physician-led and patient-focused. We continue to grow across the U.S., from our Clinicians to our Corporate Employees, and we want you to join us.
This position is considered full-time and is onsite at MetroWest Medical Center.
POSITION OVERVIEW:
The Practice Coordinator is responsible for administrative and operationally supporting and maintaining the practice. Keep the T.H. Hospital Medicine (THHM) Facility Medical Director, VP of Client Service, Regional Medical Director, and T.H. H.M. provider staff, and work with hospital administration to meet all needs. Operationally, by accurately identifying and accounting for each patient seen in the hospital by the hospitalist physicians. The Practice Coordinator is responsible for obtaining, reconciling, and forwarding all required documents of each in-patient medical record to the designated Billing Center. Upon preparing each batch, the Practice Coordinator will maintain accurate data to report the number of records sent and specific key measures from those visits. Additionally, they will work with the facility to gather critical facility metric data for dashboards. The individual in this position must perform to productivity standards and meet target goals outlined by the Practice Coordinator Supervisor.
ESSENTIAL RESPONSIBILITIES:
1. The Practice Coordinator is responsible for carrying out duties as directed by TeamHealth.
2. The Practice Coordinator shall communicate regularly with the designated TeamHealth Supervisor.
3. The Practice Coordinator will follow and maintain patient confidentiality appropriately with HIPAA compliance standards at all times.
4. Will access hospital information systems or work with facility staff to procure patient demographic and insurance data to ensure correct billing information and updates are sent to the billing center.
5. Coordinate completion of all physician clinical documentation and proactively work with the medical director to ensure complete documentation and signatures.
6. Alert the Supervisor and seek assistance from TeamHealth when an activity or process change at the facility changes or deviates from the current process.
7. Achieve and maintain individual target goals for the facility as the Supervisor designated.
8. Maintain professional appearance and performance at all times.
ADMINISTRATIVE RESPONSIBILITIES:
1. Support Facility Medical Director, VP of Client Services, Regional Medical Director, and T.H. H.M. provider staff.
2. Monthly T.H. H.M. administration meeting - meeting scheduling, agenda preparation, and minutes.
3. Monthly provider meeting - meeting scheduling, agenda preparation, and minutes.
4. Facilitate provider scheduling changes and notifications.
5. Monthly collection and tracking of critical data for dashboards.
6. Completion of dashboards for electronic interfaces.
7. Message and mail distribution.
8. Miscellaneous duties or tasks assigned by leadership (i.e., brochure distribution, marketing, Call Back Program, PCP Notification Program, etc.).
OPERATIONAL RESPONSIBILITIES:
1. The Practice Coordinator shall obtain a copy of the in-patient records for each patient upon discharge.
2. The Practice Coordinator shall ensure that each medical record contains the following items before batching.
a.Physician chart, including H&P and Discharge Summary, all daily progress notes, etc.
b.Hospital face sheet to include patient demographic information
c.Insurance information (copy of the insurance card when available)
d.Physician Orders
e.Code Sheets (if applicable)
The batch is assembled with all complete records reconciled to the discharge report.
3. The Practice Coordinator shall ship work to the designated Billing Operations Center (BOC) and is responsible for maintaining the supplies necessary to accomplish this task.
4. The Practice Coordinator shall communicate with their T.H. H.M. Supervisor and T.H. H.M. physicians when records are identified as incomplete. Suppose the record still needs to be completed within the acceptable time frame. In that case, you will be notified to your TH HM Director, Facility Medical Director, Vice President of Client Services, and Regional Medical Director as needed.
5. The Practice Coordinator must promptly identify and retrieve all missing or incomplete records.
6. The Practice Coordinator will assume tasks, duties, and responsibilities as assigned by the Supervisor or designated TeamHealth HM staff.
7. The Practice Coordinator shall develop and maintain a positive working relationship with hospital staff.
8. The Practice Coordinator shall work the number of assigned hours per week and complete the timesheet weekly. Kronos may be used as the preferred method of reporting time and should be used instead of the manual paper time sheet.
JOB QUALIFICATIONS:
General knowledge of the medical record process, with at least one year of experience in a hospital or physician office setting and an understanding of patient registration and medical documents, is preferred. Clerical and reconciliation experience and the ability to maintain record-keeping are also preferred.
1. B.A. or equivalent job experience is preferred
2. Excellent communication skills
3. Excellent organizational skills
4. Ability to develop and maintain positive working relationships
5. Ability to work independently with speed and accuracy
6. Detailed-oriented with efficient time management abilities
7. Excel and Word proficient
Cooperative, cheerful, courteous, professional behavior and conduct are essential functions of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with coworkers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others, and responding appropriately to job performance feedback from the Supervisor. Additionally, the information in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
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Medical Coordinator
Scheduler Job 28 miles from Cambridge
Medical Coordinator Haverhill, MA, USA Req #3889 Thursday, February 13, 2025
Pay rate: $18.50/ hour. Starting at $19.35/hour if phlebotomy certified
Schedule: Monday-Friday from 5:30a-2pm
Benefits:
Health, dental, vision insurance
Paid time off
Tuition reimbursement
401k with company contribution
Discounts on wide array of services/entertainment
Qualifications:
High school diploma or GED required.
Prior experience as receptionist in a healthcare setting preferred.
Must have valid driver's license
Minimum three years computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word is required
The Medical Coordinator is responsible for:
Greets clients in a professional, friendly manner
Schedules all admission physicals for all new admissions
Schedules all MD follow up appointments
Responsible for sorting correspondence to the medical department including faxes and giving them to the appropriate medical or nursing personnel; faxing and mailing items for the nursing and medical staff as instructed
Consistently arrives for work on time and adheres to the program's attendance policies
Conduct toxicology screening in accordance with the program policy/procedure and regulatory frequency guidelines
Orders, receives and stocks required inventory of medical supplies as directed
Assists with same day admissions
Complete PMP checks as a delegate when needed
Spectrum Health Systems is an equal opportunity at will employer and does not discriminate against any employee or
applicant for employment because of age, race, religion, color, disability,sex, sexual orientation or national origin.
Other details
Job Family Clerical
Job Function Direct Care I
Pay Type Hourly
Min Hiring Rate $18.50
Max Hiring Rate $19.35
Apply Now
Haverhill, MA, USA
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Scheduling Specialist I- Boston Combined Residency Program
Scheduler Job 6 miles from Cambridge
The BCRP Scheduling Specialist shall be responsible for: * Maintaining complex call schedules and complying with strict duty hour regulations. * Maintaining the educational quality of the program to ensure compliance with ACGME accreditation standards and regulatory requirements.
* Collaborating with Chief residents in regards to appropriate rotations and overall schedule content to maintain ACGME requirements.
* The data integrity of the scheduling program including but not limited to creating rules, adding/monitoring assignments and updating personnel, and creating working views.
* Maintaining parking passes and appropriate allocation of on call meal reimbursements per each resident's schedule.
* Creating, running and analyzing ad hoc reports as needed to maintain schedule function and accuracy.
* Monitoring the request of ATO's for residents prior to approval to make sure no violation of regulations will occur.
To qualify, you must have:
* Bachelor's degree in related area or equivalent combination of experience and education.
* Experience implementing, monitoring, and managing complex plans and schedules
* Advanced knowledge of Microsoft Office Programs (Word, Excel, Access, Outlook), Knowledge of or ability to learn commercial scheduling software programs (Med-Hub; On-Call, Amion, Ecotime, Lightning Bolt)
* Experience implementing, monitoring, and managing complex plans and schedules
* Superior problem solving skills with experience using sound judgment responding to concerns
* Experience prioritizing effectively and meeting deadlines within specified time constraints in a fast-paced environment
* Excellent organizational and planning skills, attention to detail, and thorough desire for continuous improvement
* Flexible and able to adapt to new situations quickly
* Ability to work under pressure and remain calm in stressful situations
* Excellent interpersonal and communication skills
* Organized, proactive multi-tasker and power scheduler to stay on top of schedules and projects
Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes. Discover your best.
Scheduling Specialist
Scheduler Job 5 miles from Cambridge
Site: Mass General Brigham Home Care, Inc. At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.
Job Summary
GENERAL SUMMARY:
CURRENT MASS GENERAL BRIGHAM EMPLOYEES - Please apply using the career JOBS HUB in Workday.
Under the general direction of the Home Hospital ACNO, and with oversight from the Clinical Managers, the Scheduling Specialist, is responsible for a variety of supervisory, administrative, and financial non-nursing functions. The Scheduling Specialist has responsibility for nursing scheduling operations, as well as Physical Therapy and Medical Assistants in accordance with Collective bargaining if applicable to role group. Data Management, UKG maintenance. This role will be responsible for the coordination and monitoring of schedules, payroll, and other systems to support the patient care unit.
Responsibilities
* Responsible for schedule creation, maintenance, and upkeep to support Home Hospital nursing and patient care services workforce, ensuring coverage for all shifts.
* Balance the operational needs with scheduling guidelines as determined by staff or collective bargaining agreement, depending on role group.
* This role is also responsible for posting and filling open shifts/unexpected absences. Home Hospital Clinical workforce includes Nursing/PT/OT/Speech/MA's (110 FTE's, and 3 Clinical Managers)
* Work with teams to establish initial postings of Vacation and Holiday schedules.
* Will handle basic office duties, materials management as needed.
* Will gain experience on how to run reports as needed, creating 4-6 weeks clinical schedule, and updating capacity calculator for teams as assigned.
* Participate in different hospital committees and interface with a large interdisciplinary team.
Qualifications
* Bachelor's degree required.
* Experience with Excel, Microsoft Word, Access, and PowerPoint
* Experience with UKG Dimensions is nice to have, but willing to train.
* Ability to prioritize, delegate and manage multiple responsibilities simultaneously.
* Strong communication skills (written and verbally)
* Ability to work independently and as a team.
* Strong problem solving and interpersonal skills.
* Ability to work well with others at all levels.
* Ability to adhere to all I.C.A.R.E. standards.
* Understanding of medical terminology is helpful but not needed.
* Ability to work in a startup environment, rapid change.
Qualifications
Mass General Brigham Home Care serves patients from rehabilitation after illness or injury, to chronic disease management. We are dedicated to providing the highest quality specialized care designed to meet the patients' unique needs with the goal of optimizing independence and quality of life. Our clinicians are highly skilled and able to function both independently and as part of an interdisciplinary team.
We value the uniqueness of our employees who are a reflection of the communities and patients that we serve. Our attractive and comprehensive benefits package is designed to meet the needs of our employees.
Additional Job Details (if applicable)
Additional_Job_Description
Remote Type
Hybrid
Work Location
75-95 Wells Ave
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Clinical Scheduling Specialist - GYN Oncology
Scheduler Job 6 miles from Cambridge
This position is full-time and partially remote. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI). Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities
* Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with scheduling guidelines for established patients
* Obtains detailed clinical information by telephone or electronically.
* May provide basic information regarding the need for insurance referral(s).
* Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.
* Performs independent patient and outside provider call triaging
* Serves as a liaison between patient/family/provider.
* Resolves issues directly or ensures appropriate management of call by others.
* Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
* May be required to perform other duties as required by the clinical practice support team.
* May provide general support and coordination for all aspects of patient care for established patients, including filing, data entry, telephone support, etc.
* Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.
* Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.
* Prepares open and close provider schedules and handles daily schedule changes.
* Performs past-pending reconciliations.
* Enters data into patient care related databases.
Qualifications
* A Bachelor's Degree in health administration or related field is strongly preferred, and/or a minimum of 1 year of related health care and/or customer service experience.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
* Ability to function as an integral member of a team
* Excellent communication, organizational, time management, and customer service skills
* Strong attention to detail
* Ability to multi-task and problem solve on the spot
* Excellent phone etiquette
* Demonstrated ability to carry out complex scheduling as required
* Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed
* PC proficiency
* Ability to work productively in a remote environment
* Knowledge of medical terminology preferred
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
EEOC Poster
Principal Specialist, Scheduling
Scheduler Job 19 miles from Cambridge
Country: United States of America Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Raytheon has an opening for a Production Control Supervisor at our Andover, MA facility within the CCM West team. The successful candidate has experience with Material Requirements Planning (MRP) systems in a manufacturing environment and utilizes data-driven decision making to enable effective material and workforce forecasting. This role requires successful daily interaction with cross functional teams, programs, and business units to maintain and meet organizational goals and objectives. These groups include program, planning, production control, operations, quality, and manufacturing/test/design engineering. You will be responsible for creating and maintaining execution plans to meet critical customer deadlines with supply chain strategies and financial targets. You will foster a working environment that promotes safety, security, compliance, and quality while achieving overall customer requirements. You will actively establish, lead, and participate in continuous improvement projects within Raytheon.
What You Will Do
* Manage a high visibility, high mix, high volume area
* Material Availability Analysis, Tracking, and Reporting. Manage Kit Readiness including working with cross-functional team in BOM, Material Master, Process Engineering, Operations, and Document Control
* Releasing depot/production orders in MRP system and confirming in shop floor system. Coordinates kitting process with multiple stores and consolidation areas
* Provide production floor support including replacement part management, shop floor material staging, Work in Progress (WIP) movement through shared resource areas, completion of units in shop floor and MRP system, delivery to next step (inventory or shipment), and meeting MRP schedule.
* Control the physical disposition of nonconforming or specially handled material including Return to Vendor, purged material, WIP STOP per contractual restrictions, and configuration of components/sub-assemblies as required.
* Maintain integrity of the shop floor, MRP, and inventory systems through key performance metrics
* Process piece part movement to support internal build requirements through subcontractors, internal shared resources, and other Raytheon Technologies facilities.
* This position is an onsite role.
Qualifications You Must Have
* Bachelor Degree and a minimum of 5 years prior relevant experience, or an advanced degree in a related field and a minimum of 3 years of prior relevant experience
* Experience with Microsoft O365 including Word, Excel, Power Point and Outlook, Teams.
* MRP and SAP experience
* Experience in Supply Chain, Logistics, or other transferable skillsets
* The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Qualifications We Prefer
* Experience utilizing lean manufacturing concepts
* Experience with MRP planning and forecasting demand scheduling
* WaveTrack or other Logistics/Inventory Control program experience
* Experience in Material and Inventory Control-type systems such as Kanban, SMI, Continuous Flow Manufacturing
* Experience managing a product line
What We Offer
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
Learn More & Apply Now!
* Please consider the following role type definition as you apply for this role.
* Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
* Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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Ambulatory Practice Coordinator I, SSMC-Kingston
Scheduler Job 33 miles from Cambridge
Performs a variety of functions related to the accurate and timely processing of patient appointments, including but not limited to scheduling follow-up appointments, following established workflows, ensuring referrals are placed for outside tests and consultations; serves as the liaison between department physicians and scheduling staff and coordinates physician schedules communicating requests for schedule changes to Provider Scheduling. Performs other functions, including answering the phones, faxing, calling for outside records, processing forms, and additional tasks as directed. Provides coverage across multiple departments within the medical center at all South Shore Medical Center locations, including coverage for scheduling and operator functions.
Job Description
ESSENTIAL FUNCTIONS
1. CUSTOMER SERVICE/CHECK -IN
Greets and acknowledges all patients and visitors, both in the office and on the telephone, with professionalism and directs to appropriate services.
a. Acts as a positive role model to other staff, encouraging others to interact with customers, engage in conversation, and express interest
b. Proactively greets customers by name and with individualized interest
c. Follows through on messages to inform the entire team of issues as needed
d. Monitors patient flow and attendance throughout the day, frequently checking the waiting area and keeping patients informed of delays as needed
e. Acknowledges customer arrival at the desk promptly and courteously
f. Fosters a pleasant and professional office environment in keeping with Culture of Service Excellence standards
g. Answers telephones by the third ring, using an accepted greeting and in a professional tone per the telephone etiquette standards
h. Checks phone messages each hour and responds to calls within the same business day
i. Checks Epic In basket for actionable items, prioritizing high-priority items first within the same business day
j. Demonstrates ability to quickly and accurately act on requests with professionalism and excellent service
k. Demonstrates independence, proficiency, and accuracy with processes, ensuring regulation compliance
l. Orients new patients to essential guidelines and expectations (Cancellation and no-show policy, MMR policy, DOT payment, waitlist expectations, etc.)
m. Consistently and independently detects and corrects errors in patient charts according to department standards
n. Actively seeks out opportunities to act as a mentor to other staff
2 - SCHEDULING APPOINTMENTS
Schedules primary care appointments efficiently, accurately, coordinated and integrated to maximize optimal utilization of resources and patient access to services.
Respect patient privacy and understand the impact of data accuracy on the Medical Center operations.
a. Accurately and efficiently linking to other locations on our Epic EMR
b. Able to accurately and independently complete a full set of appointments, including single discipline and multiple disciplines, according to scheduling standards
c. Accurately cancel and reschedule all canceled appointments at the time the message was received.
d. Communicate with all appropriate staff promptly regarding any conflicts or difficulty scheduling visits.
e. Consistently cooperates team-wide to meet any scheduling needs
f. Uses creative approaches to solve scheduling difficulties and maximize optimal utilization of resources and timely access to service.
g. Actively seeks out opportunities to act as a mentor to other staff about the scheduling process
3 - DAILY ASSIGNMENTS AND LONG-TERM PROJECTS
Works independently to complete daily assignments by the end of the shift and long-term assignments by the deadline established
a. Efficiently manages work schedule to accomplish tasks and activities before deadline
b. Works independently with infrequent need for supervision
c. Informs supervisor when not able to meet deadline
4 - TECHNOLOGY
Embraces technological solutions to work processes and practices
a. Accountable to respond to Tiger messages, email, and Epic messages according to department standards
b. Accepts the changing environment as technology advances and is willing to learn new techniques and equipment.
c. Receptive to changes in department work processes and practices
d. Seeks appropriate guidance for new techniques
e. Offers suggestions for change to improve department
f. Participates in continued learning and is willing and able to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
g. Embraces technological advances that allow us to communicate information effectively and efficiently based on role - for example, Outlook, Epic, and Tiger.
5 - PATIENT INTERACTIONS:
Staff will work to enhance the patient experience in every interaction.
a. Demonstrates professional courtesy in all interactions with patients, family, and coworkers.
b. Answers all questions politely and professionally or find someone who can answer the question.
c. Able to handle complex or challenging patients or situations calmly and professionally.
d. Able to report issues/concerns using the chain of command.
e. Acknowledges patients when you cannot assist immediately, making eye contact.
6 - DEPARTMENT WORKFLOW AND OPERATIONS:
Staff will work together to facilitate a smooth department workflow:
a. Prints, reviews, and inquires about all department-specific reports as needed
b. Completes hand-off communication with each shift change or time away from the front office
c. Able to complete weekly/monthly assignments according to rotating schedule
d. Assists with ordering of supplies
e. Works collaboratively as a team, helping each other out and knowing when you need to interject and help
f. Obtain records from outside facilities when requested
g. Anticipate issues ahead of time, which includes reviewing schedules and looking for any issues before the patient comes in for their appointment
h. Responding to messages promptly
i. Having a positive attitude
7 - DAILY OFFICE FUNCTIONS:
Staff can independently manage daily office functions:
a. Able to perform multiple work tasks efficiently and effectively
b. Able to maintain a high level of concentration at all times
c. Able to identify within themselves when they need time away from the front desk and find the appropriate coverage.
d. Participate in professional and appropriate conversations at the front desk or in the area of patients and their family members
e. Able to work under pressure and to maintain composure during stressful situations
f. Able to provide a high level of service for all interactions at the front desk
g. Able to complete tasks according to assigned deadlines
h. Utilizes critical thinking and problem-solving in day-to-day operations as well as in emergent situations.
i. Communicates appropriately and effectively following the chain of command.
j. Demonstrates dependability and flexibility in meeting the scheduling needs of the department.
k. Various provider support tasks
l. Other tasks and functions as needed
JOB REQUIREMENTS
Minimum Education - Preferred
High School Diploma
Minimum Work Experience
One to three (1-3) years of healthcare office experience is required/preferred.
Required additional Knowledge and Abilities
Strong customer service skills are required in person and by telephone.
Prior EMR experience (Epic) for scheduling and registration functions is strongly preferred.
Medical Scheduler Temporary Position Top Pay
Scheduler Job 21 miles from Cambridge
The Medical Scheduler provides excellent customer service while greeting and assisting patients, families and guests entering the Health Center by registering new and existing patients; verifying scheduled appointments, insurance information and scheduling follow up appointments. Answering the phone and other administrative duties. Scheduling patients
Required Preferred Education, Experience and Skills:
• High school diploma GED.
• 1 or more years of experience in a health center and/or a professional or business environment
• Excellent verbal and written communications skills.
• Excellent customer service, organizational skills, problem solving and priority setting skills.
• Basic Math and reading comprehension skills.
• Knowledge of EPIC Electronic Medical Record (EMR) preferred, knowledge of Microsoft Office preferred including Word, Excel and Outlook.
• Familiarity with using Medical terminology preferred.
MON - FRI 8 - 430pm schedule
$19 - $23 per hour depending on experience