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Sales Person skills for your resume and career

Q: How does a draw work in sales?

In sales, a draw works as a regular payout instead of a periodic payment. A draw is not a salary. Basically, a draw is an advance against future anticipated commission earnings. A business assumes a number for someone's anticipated commissions, and they are then paid that number, even though they have not earned those commissions just yet.

Q: How to calculate a lift in sales?

You calculate an incremental lift in sales by subtracting baseline sales from actual sales. Sales lift is defined as the incremental increase in sales that occurs during a specific promotional time period versus the baseline sales that would have occurred during that same time period had the promotion never been launched.

Q: How to calculate days sales in inventory

To calculate day sales in inventory, you take the average inventory, divide that by the cost of goods sold and then multiply that by the number of days in the year or quarter if you choose to do it that way.

Q: How to succeed in car sales?

To succeed in car sales, you should listen to your customers, treat everyone equally, and ask the right questions. Car sales can be a wonderful career choice and an extremely lucrative choice, but there is work you must put into it to do so.

Updated January 8, 2025

5 min read

Quoted Experts

Director Dave Payne M.S.,

Joseph Hancock

Below we've compiled a list of the most critical sales person skills. We ranked the top skills for sales people based on the percentage of resumes they appeared on. For example, 26.9% of sales person resumes contained basic math as a skill. Continue reading to find out what skills a sales person needs to be successful in the workplace.

15 sales person skills for your resume and career

1. Basic Math

Here's how sales people use basic math:

Performed basic mathematical skills while preparing orders.
Worked as a cashier using basic math problem solving skills, great teamwork abilities and good customer service skills.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how sales people use phone calls:

Screened high volume of telephone calls, including directing Japanese-language callers to appropriate departments.
Conducted follow-up telephone calls per customer requests.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how sales people use pos:

Weekend job where I poured and sold wine and merchandise while maintaining tasting room, product inventory, POS and displays.
Negotiate floor items such as displays, POS (Point of Sale) with stores, Rotation of dates with products.

4. Cleanliness

Here's how sales people use cleanliness:

Performed general automobile assessment upon arrival that included overall mechanical condition, and cleanliness.
Maintained organization and overall cleanliness of store and updated floor plans per company guidelines.

5. Math

Here's how sales people use math:

Organized and attentive with the math skills to make basic negotiations.
Incorporate math, cashier, and communication/social skills.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales people use customer service:

Provided customers with exceptional customer service to encourage repeat business and/or referrals to friends, family and co-workers.
Mark downs/Clearance items Fitting room attendant/loss prevention control Assist Customer Service with customer purchases Inventory Audit

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7. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how sales people use product knowledge:

Selected and recommended products based on customer preference and product knowledge, resulting in superior inventory and selection for customers.
Provide a friendly disposition and upscale customer communication, assistance, service and demonstrating product knowledge and completing transactions.

Select Skills To Add To Your Resume

Basic Math

Phone Calls

POS

Cleanliness

Math

Customer Service

8. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how sales people use real estate:

Earned and currently hold two nationally recognized real estate designations: Accredited Buyer Representative and Graduate Realtor Institute Designations.
Leveraged superior communication and organizational skills to cultivate relationships with clients, leasing agents and other real estate professionals.

9. Sales Process

Here's how sales people use sales process:

Worked closely with company executives to identify new business opportunities routinely participated in the sales process.
Utilize and maintain company approved sales process and ordering equipment ensuring accurate reporting.

10. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how sales people use sales floor:

Created a customer-first environmental through excellent customer service and proper sales floor and backroom presentation.
Restocked products on sales floor and managing skills deliveries Maintained overall appearance of establishment

11. Customer Satisfaction

Here's how sales people use customer satisfaction:

Ensured that customer paperwork was complete and ensured customer satisfaction with their financing and overall experience with the financing manager.
Maintain an owner follow-up system that encourages customer loyalty and referral business which contributes to overall customer satisfaction.

12. Door Sales

Here's how sales people use door sales:

Handled promotions for local companies including the Pittsburgh PiratesTrained new recruits Endured door-to-door sales while maintaining a positive attitude
Provided in-home demonstrations of Kirby vacuum cleaners; earned opportunities to demonstrate products through diligent door-to-door sales methods

13. Provide Customer Support

Here's how sales people use provide customer support:

Provided weekly and sometimes daily visits to provide customer support.
Provide customer support, refurnish and restock merchandise as needed.

14. PowerPoint

Here's how sales people use powerpoint:

Prepared Market Analyses and Listing Presentations using Microsoft Excel and PowerPoint.
Created PowerPoint presentations and promoted products at meetings and continuing education programs

15. Inventory Control

Here's how sales people use inventory control:

Experience earned as retail assistant management, inventory control, purchaser and warehouse management during early years of employment.
Interacted with customers to promote sales within the department * Provided assistance with inventory control and recovery Activities and Leadership

12 Sales Person Resume Examples

Build a professional sales person resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your sales person resume.


Jack Young Sales Person Contact Information San Francisco, CA (420) 555-3126 jyoung@example.com Skills • Real Estate • General Public • Communication • Electronic Equipment • Circulation Desk • Sales Floor • Retail Sales • Computer Lab • Product Knowledge • Windows Employment History Sales Person 2019 - Present J. C. Penney San Francisco, CA • Build prospect portfolio, build customer base by completing JCP credit application and sales. • Worked with cash register, taking payments and completing customer sales. • Handle customer complaints in regards to credit and online orders. • Assisted in providing great customer service when needed and helped maintain sales floor, stock room and visual room organization. Sales Associate And Customer Service 2016 - 2019 Macy's San Francisco, CA • contributed efficient customer service with approximately 20-30 customers daily. • Put clothes neatly back on the sales floor. • Merchandised product and maintained an inviting sales floor and quickly resolved customer issues and complaints. • Open up new accounts for customers. Student Worker 2012 - 2016 San Francisco Public Library Berkeley, CA • Installed hardware in the Computer Laboratories (PC & MAC) and setup software suites. • Provide assistance in the area of communication -Collaborate with the teacher in curriculum adaptations. Education Bachelor's Degree Political Science 2009 - 2012 University of California, Berkeley Berkeley, CA


Marie Daniels Sales Person Contact Info Mobile, AL (440) 555-9991 mdaniels@example.com Skills Real EstateChild CareSales FloorOLD ChildrenStore ManagementStock RoomNutritious MealsHomework AssignmentsEngravingBabysat Employment History Sales Person 2020 - Present RadioShack Mobile, AL • Provided customer assistance and worked the sales floor with Sales Reps. • Coordinated sales floor, cash register, and backroom. • Provided outstanding customer service by going above and beyond what is expected. • Embodied a positive attitude, cheerfulness, and knowledge of product while approaching and assisting customers. Sales Person 2019 - 2020 Walmart Mobile, AL • Sell riffles, run register, assist customers in sporting goods department and other • Handled all telephone communication and directed customers to the department requested. • Managed and updated future furniture sales tags for upcoming events. • Provide professional retail sales service. Baby Sitter 2010 - 2018 Allied Services San Bernardino, CA • Handled payment arrangements for child care. • Worked two-years providing child care for Parents on a "on-call basis. • Maintain notes on daily activities and observance of the children. • Provided child care for 3 children age range from 2 months to 8 years Education Master's Degree Nursing 2018 - 2019 University of South Alabama Mobile, AL Bachelor's Degree Nursing 2007 - 2010 Western Washington University Bellingham, WA


Diana Ramirez Sales Person Las Vegas, NV dramirez@example.com (760) 555-1393 Experience Sales Person 2020 - Present WalmartLas Vegas, NV • Stocked merchandise to shelves Inventory management associate Inventory all merchandise in the warehouse Sales floor associate • Stock items from the back room to the sales floor. • Trained new cashiers on procedures, customer service and sales techniques. • Managed the sales process from the initial communication to the final installation. • Stocked and sold item for jewelry and sales floor. Sales Person 2018 - 2020 T-MobileOakland, CA • Process transactions accurately and efficiently to build customer confidence and trust. • Retail Sales Cellular Device Troubleshooting Educate Customer about cellular service • Greet customers and determined needs or wants in order to make appropriate recommendations. Valet 2017 - 2018 Ace Parking ManagementOakland, CA • Greet customers with a warm smile. • Managed guest cars, and responsible for proper billing of their stay. Skills Communication Customer Service New Customers Job Sites Company Standards Product Rotation Salesperson Customer Vehicles Vehicle Damage Product Knowledge Education High School Diploma 2017 - 2017


Cheryl Lee Sales Person Employment History Sales Person 2020 - Present The Home DepotPlano, TX • Cross-trained 20 store associates and new consultants to build synergy and increase referrals. • Maintained communication with customers about their special order as well as current sales promotions. • Recovered in excess of $5000 in savings due to loss prevention efforts. • Maintained In-Stock condition of sales area * Stocked the floor and shelves using Hi Lo * Provided Product knowledge to service customers Sales Associate Sporting Goods 2019 - 2020 WalmartPlano, TX • Maintained an orderly sales floor while providing excellent customer service • Stock shelves and maintain inventory. • Assist customers with specials orders and purchases Organize and stock the jewelry department • Performed background checks on firearm applicants. • Worked with inventory, systems and heavy equipment, cashier and customer service. • Warehouse Customer Service Retail Sales Cashier Light Janitorial Sales Assistant 2017 - 2019 J. C. PenneyPlano, TX • Offer customer service, a positive attitude, while following policies and procedures. • Clear oral/written communication Team building All ABout Flagging LLC, 8383 NE Sandy Blvd Portland, OR Clerical support • Utilize product knowledge to promote sales. Education High School Diploma 2017 - 2017 Contact Information Plano, TX (770) 555-8784 clee@example.com Skills Company Policies VIP Store Management Order Entry Purchase Orders Account Executives Goods Department Powerpoint Product Knowledge Real Estate


Diane Watkins Sales Person Columbus, OH (520) 555-3267 dwatkins@example.com Skills Soft Drinks Steam Tables Food Products Sales Floor Food Service Positive Attitude Company Policies Quality Standards Current Promotions Menu Items Employment History Sales Person 2020 - Present NordstromColumbus, OH • Devised effective communication techniques to resolve customer issues. • Retail sales and customer service for large fashion retailer. • Retail sales associate in the "At Home" department for two years. • Provided excellent customer service Excelled in a fast paced environment Exceeded sales goals Brand Marketing Thorough product knowledge Developed client relationships • Achieved sales goals and quality targets with customers and vendors. • Restock items on sales floor Balances cash drawer by counting cash beginning and end of work shift. Seasonal Sales Representative 2017 - 2020 J. C. PenneyColumbus, OH • Provided assistance with retail sales, returns, exchanges and credit payments in accordance with company procedures. • Executed daily stock maintenance on all products is signed, displayed, and all jewelry is being daily count reported. • Managed jewelry stock and ticketing, displays and signing, as well as repair processing and returns to vendors • Work on the sales floor helping them find what they are looking for and the right fit. • Communicated and motivated brand representatives for internal corporate brand competitions to increase sales for specific brands. Food Prep 2009 - 2017 AramarkCleveland, OH • Cleaned food preparation areas, utensils and other surfaces. • Prepared catering items and restocked deli case in a timely manner. • Executed excellent verbal and written communication. • Assisted in the food service by prepping the dining room, serving customers. Education High School Diploma 2009 - 2009


Janet Bell Sales Person Goodlettsville, TN (490) 555-6152 jbell@example.com Experience: Sales Person J. C. Penney Goodlettsville, TN 2020 - Present • Work with team mates to sell fine jewelry Provide customer happiness and satisfaction • Rewarded with one hundred dollars for achieving my sales goals six years in a row. • Communicate with customer in person and on phone about product detail Maintain proper sales floor, manage inventory, and produce sales Assistant Manager/Sales Person Dollar General Goodlettsville, TN 2019 - 2020 • Greet Customers, Handle transactions and money, stock shelves, and clean. • Unload truck, stock shelves, label merchandise. • Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise. • Stock shelves, perform sales transactions, assist customers. Sales Assistant Best Buy Las Vegas, NV 2017 - 2019 • Use of a POS system on daily bases. • Showcased excellent product knowledge of home media to ensure customer purchases. • Offered exceptional customer service to differentiate and promote the company brand. Skills • Product Knowledge • Television Station • Communication • Specific Direction • Prospective Customers • Sales Reports • Internet • Procedures • Orbit • Customer Relations Education: High School Diploma 2017 - 2017


Amy Butler Sales Person Urban Honolulu, HI (410) 555-1957 abutler@example.com Experience: 2018 - Present Sales Person / Macy's / Urban Honolulu, HI • Greeted customers Helped with their purchases Kept Sales Floor neat, tidy Helped customers find various items • Contributed to team success by consistently exceeding sales goals and opening new credit accounts. • Maintained solid product knowledge and all other aspects of customer service. 2017 - 2018 Sales Associate And Cashier / Sports Authority / Urban Honolulu, HI • Managed the sales floor and ensuring best in class customer service from department to department. • Helped customers find items, stock shelves, sign change for sales. 2013 - 2017 Landscape Labour / Mountain Pine Landscape Services / Urban Honolulu, HI • Care for established lawns by mulching, weeding, or trimming or edging around flower beds, walks or walls. • Keep job sites safe and secure for employees and equipment. Skills: Store Shelves, Special Events, Hand Tools, New Merchandise, Online, Customer Service, Stock Shelves, Bank Deposits, Sales Floor, Sales Route Education: 2013 - 2013 High School Diploma /


Teresa Brooks Sales Person Main, PA \| (350) 555-5356 \| tbrooks@example.com Work Experience Sales Person, Dollar General - Main, PA 2019 - Present Receive truck and stock shelves. Stock shelves, do inventory. Check in store vendors and distribution truck Unload and stock freight Balance tills at the end of shift Ensured quick and efficient check out experience with POS Worked on the sales floor. Retail Clerk, Dollar General - Main, PA 2018 - 2019 Comply with company policies and procedures. Have received recognition from superiors for outstanding customer service. Sandwich Artist, Subway - New York, NY 2004 - 2014 Make sandwiches, Clean, Cashier, Stock, Customer Service Maintained a quality product and service during shift * Provided excellent customer service as a sandwich maker and a cashier. Make all menu items required by Subway. Skills Customer Transactions, Greeting Guests, Special Events, Food Preparation, Sales Route, Sales Floor, Engraving, New Customers, Subway Operations Manual, Sales Transactions Education Doctoral Degree Computer Science 2015 - 2018 Pennsylvania State University - Main, PA Master's Degree Electrical Engineering 2014 - 2015 University of Maryland - College Park - College Park, MD Bachelor's Degree Electrical Engineering 2001 - 2004 Northeastern University - Boston, MA


Melissa Myers Sales Person Miami, FL (750) 555-4231 mmyers@example.com Experience Sales Person, Macy's, Miami, FL 2020 - Present • Facilitated monthly and quarterly physical inventory counts Maintained knowledge of current promotions and policies Recommended merchandise based on customer needs • Exceeded daily, weekly, monthly, and yearly sales goals in the Woman's/Men's Shoe Department. • Oversee a pack & ship fulfillment center responsible for phone and internet orders. • Complete transaction on POS software * Assist customers with purchases * Organize fixtures to be presentable * Provide outstanding customer service • Handled customer complaints, and figured out appropriate solutions. Senior Sales Associate, Best Buy, Miami, FL 2017 - 2020 • General store managing, achieving sales goals - Customer service, managing stuff. • Provided orientation and ongoing training to employees in company values, culture, and product knowledge. • Shared product knowledge information while segmenting features and benefits of items with guests to assist with purchasing decisions. Customer Service Assistant, Lowe's, Mooresville, NC 2013 - 2017 • care for plants - stock shelves - process receivable stock • Maintain a friendly relationship with the customers by greeting them and assisting them with all issues at the Customer Service desk. • Attend weekly product knowledge classes to learn products and their applications in order to provide product questions asked by customers. • Bagged groceries, leveled shelves, cleaned the store (aisles, registers), customer service. Skills • CRM • Procedures • Communication • Financial Goals • Bag Merchandise • Potential Customers • New Vehicle • Sales Floor • Retail Sales • Front End Education 2013 - 2013 High School Diploma


Patricia Ramirez Sales Person Atlanta, GA \| (890) 555-0884 \| pramirez@example.com Employment History: Nordstrom - Atlanta, GA 2019 - Present Sales Person • Dressed the sales floor, restocking, opening accounts, etc. • Set and achieve personal sales goals while supporting the goals of the team. • Merchandised product on sales floor to improve and maximize visual product appeal. Macy's - Atlanta, GA 2018 - 2019 Footwear Sales Associate • Handled all sales inquiries regarding all fine jewelry items including gold, diamonds, pearls and other precious and semi-precious gems. • Trained new associates in register procedures, loss prevention awareness and sales technique ( especially suggestion selling and add-ons). BrightView Landscape Development - Danvers, MA 2016 - 2018 Landscape Labour • cut grass, prune bushes and trees, operate leaf blower, weed eater, maintain grounds. • Mow grass Edge Weed eat grass Trim bushes and trees Spray weed killer • Plan and build intricate hardscape projects and water features and plant nursery stock at job sites depending on soil type. • Landscape residential properties including lawns, trees, and bushes Keep and maintain all equipment hand tools Clean gutters and move debris • Cut lawns Plant and prune trees, and shrubs Put in new plants and flowers Skills: Trade Shows, Customer Orders, New Shoes, Power Mowers, Presentation Standards, Communication, Customer Service, Powerpoint, Sales Goals, Customer Relations Education: High School Diploma 2016 - 2016


Mark Watson Sales Person phone(470) 555-9720 addressCharlotte, NC emailmwatson@example.com Experience 2020 - Present Sales Person Walmart · Charlotte, NC • Assist customers Sporting good sales Firearm sales Cashier Stock NICS background checks • Maintained advance knowledge of merchandise availabilities, price, return and exchange policies, and loss prevention procedures. 2018 - 2020 Door To Door Sales Person Nordstrom · College Park, MD • Helped them to build lasting relationships with customers by contacting them to follow up on purchases and suggest new merchandise. • Supervised up to 6 persons at a time while maintaining the appearance of the sales floor and monitoring sales productivity. • Delivered expected top of the line customer service to each and every customer using product knowledge. • Communicated with management and specialists on upcoming events and product knowledge clinics. • Maintained organization and cleanliness on sales floor. 2015 - 2017 Student Worker Federal Communications Commission · College Park, MD • Manage multi-line phone calls - Verbal and written communication, professionalism, and clerical knowledge. • Developed and maintained OCBO inquiry logs; fielded front office telephone inquires Supported division attorneys through creation of customized travel/budget spreadsheet • Provided customer service by answering phones, logging calls and returning calls. Skills • Sales Floor • GPA • Personal Lines • Prospective Customers • Staff Members • Computer Lab • Product Samples • Internet • New Merchandise • Customer Service Education 2017 - 2018 Master's Degree Finance University of Maryland - College Park · College Park, MD 2012 - 2015 Bachelor's Degree Economics University of Maryland - College Park · College Park, MD


Albert Jackson Sales Person phone:(990) 555-6480 email:ajackson@example.com address:San Diego, CA Employment History Sales Person 2020 - Present The Home Depot · San Diego, CA • Managed product knowledge guides, merchandising guides, and buy assortments for major accounts. • Provided insightful and dedicated customer service, resulting in increased sales goals and return business. Sales Assoc 2019 - 2020 Macy's · Los Angeles, CA • Collected items from fitting rooms, sorted items by area and size to be returned to the sales floor. • Provide excellent customer service Provided features on different items of the company. • Restock and organize the stock room. • Mark down merchandise, do inventory on merchandise, and keep sales floor looking presentable to customers. Promoter 2014 - 2019 Amazon · San Bernardino, CA • Advertised and promoted Amazon online products. • Maintained positive attitude, document feedback and audit results. • Promoted within the first year to "Lead Brand Ambassador" due to leadership and communication qualities. • Provided product information, facilitated customer service and payment issues, and made sales. Skills Car Sales Company Vehicle Personal Lines Local Businesses Internet Product Sales Store Management Communication CDL Customer Service Education High School Diploma 2014 - 2014

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What skills help Sales People find jobs?

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What Sales Person skills would you recommend for someone trying to advance their career?

Director Dave Payne M.S.

Associate Professor of Practice / Sales, University of Akron

Skills and competence are king! Sales professionals are paid a commission and bonus based on "sales performance" results...this will continue to drive top sales reps and managers to earn some of the highest incomes in the country. I am very proud to share that U Akron sales graduates have had a nearly 100% job placement rate for over a decade, with some of the highest starting incomes in the state of Ohio. This is directly tied to the gracious support of the 30 Fisher Institute for Professional Selling corporate partners which hire them every semester.

What technical skills for a Sales Person stand out to employers?

Joseph Hancock

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all Sales People possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of sales person skills to add to your resume

The most important skills for a sales person resume and required skills for a sales person to have include:

Basic Math
Phone Calls
POS
Cleanliness
Math
Customer Service
Product Knowledge
Real Estate
Sales Process
Sales Floor
Customer Satisfaction
Door Sales
Provide Customer Support
PowerPoint

Inventory Control
Credit Card Transactions
Cold Calls
Sales Techniques
Customer Relations
Customer Orders
Gross Profit
Car Sales
Repeat Business
Customer Complaints
Sales
Sales Contracts
Direct Sales
Sales Quota

Retail Sales
Open Houses
Credit Terms
Trade Shows
Customer Inquiries
Sales Presentations
Security Practices
Blackberry
Competitive Models
Sales Prices
Cash Registers
Car Lot