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Sales Coordinator skills for your resume and career

Updated January 8, 2025

6 min read

Quoted Experts

Director Dave Payne M.S.,

Susan Epstein

Below we've compiled a list of the most critical sales coordinator skills. We ranked the top skills for sales coordinators based on the percentage of resumes they appeared on. For example, 27.1% of sales coordinator resumes contained customer service as a skill. Continue reading to find out what skills a sales coordinator needs to be successful in the workplace.

15 sales coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales coordinators use customer service:

Provided timely and responsive customer service, sales representative backup and emergency problem solving for an estimated 500 accounts.
Coordinated order and schedule activities with customer service and account representatives to insure compliance with quality assurance standards.

2. PowerPoint

Here's how sales coordinators use powerpoint:

Read, interpret and prepare bid proposal documentation; develop and design marketing materials utilizing Microsoft Publisher & PowerPoint.
Created PowerPoint presentations for management team that detailed various personnel roles, which aided with streamlining departmental processes.

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how sales coordinators use crm:

Reviewed acquired corporate contracts for accuracy, and input agreement parameters into CRM system, after obtaining Enterprise Corporate approval.
Utilized in-house Customer Relationship Management (CRM) system and managed historical proposal database.

4. Booking

Here's how sales coordinators use booking:

Prepared internal process documentation to ensure efficient booking of orders, substantially reducing the order processing time.
Communicated vital real-time feedback on booking patterns and market intelligence to Division Managers and Conference Producers.

5. Reservations

Here's how sales coordinators use reservations:

Performed daily operations of ordering, planning reservations, preparing banquets, coordinated catering and special events.
Performed quality customer service by assisting customers with local reservations, complete rental agreements and vehicle returns.

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how sales coordinators use phone calls:

Handled incoming telephone calls and responded to information requested.
Answered and responded appropriately to incoming telephone calls.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how sales coordinators use data entry:

Conducted data entry and maintenance, reconciliation of missed spots/dollars, managing invoice discrepancies.
Managed surveys and provided other data entry and data analysis functions.

Select Skills To Add To Your Resume

Customer Service

PowerPoint

CRM

Booking

Reservations

Phone Calls

8. Customer Complaints

Here's how sales coordinators use customer complaints:

Assisted cashiers with any problems that arose-Trained new cashiers-Resolved customer complaints-Key holder-Handled cash-Sales-Maintained store cleaned before closing (night shift)
Greeted customers, provided pricing information, resolved customer complaints, managed inventory and monitored customer activity.

9. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how sales coordinators use salesforce:

Maintained and monitored customer and order information in SalesForce sales management software.
Maintained individual sales in SalesForce and company operating systems.

10. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how sales coordinators use sales support:

Excelled in providing comprehensive sales support to three high-selling representatives, to ensure effective sales operations in competitive insurance industry.
Provided administrative sales support to key account managers by retrieving incoming purchase orders and shipping documentation.

11. Sales Process

Here's how sales coordinators use sales process:

Coordinated and executed internal and external sales processes, including internal stakeholder and client interaction and assisting with new client on-boarding.
Offered consistently exceptional customer service, problem solving and sales processing, billing and collections responsibilities.

12. Front Desk

Here's how sales coordinators use front desk:

Performed front desk associated customer service, providing assistance and information to customers.
Monitored and administered front desk associate sales contests.

13. Sales Efforts

Here's how sales coordinators use sales efforts:

Developed communication methods to maximize service initiatives and sales efforts while keeping representatives abreast of corporate goals and objectives.
Managed all administrative activities related to sales efforts, including sending tentative letters and finalizing contracts for confirmed bookings.

14. Lead Generation

Here's how sales coordinators use lead generation:

Orchestrated lead generation, analyzed credit reports making credit approval decisions freeing up management for other time sensitive activities.
Assisted management in developing targeted sales/marketing campaigns aimed at increasing awareness, lead generation and retention.

15. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how sales coordinators use order entry:

Support all customer activities around new orders and existing orders including order entry, confirmation, scheduling and prioritization.
Developed internal process for order entry from the account executives for successful trafficking of all digital advertising.

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What skills help Sales Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What Sales Coordinator skills would you recommend for someone trying to advance their career?

Director Dave Payne M.S.

Associate Professor of Practice / Sales, University of Akron

Skills and competence are king! Sales professionals are paid a commission and bonus based on "sales performance" results...this will continue to drive top sales reps and managers to earn some of the highest incomes in the country. I am very proud to share that U Akron sales graduates have had a nearly 100% job placement rate for over a decade, with some of the highest starting incomes in the state of Ohio. This is directly tied to the gracious support of the 30 Fisher Institute for Professional Selling corporate partners which hire them every semester.

What technical skills for a Sales Coordinator stand out to employers?

Susan Epstein

Clinical Professor, Drexel University

Technology-based skills such as software proficiency and data analysis are important in today's business environment, but obviously this will vary by industry and even job specifications. On the other hand, soft skills transcend job and industry. Strong interpersonal skills (including listening, often a weakness in our communication skill set), critical thinking, and time management make strong leaders and equally strong followers.

What soft skills should all Sales Coordinators possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of sales coordinator skills to add to your resume

The most important skills for a sales coordinator resume and required skills for a sales coordinator to have include:

Customer Service
PowerPoint
CRM
Booking
Reservations
Phone Calls
Data Entry
Customer Complaints
Salesforce
Sales Support
Sales Process
Front Desk
Sales Efforts
Lead Generation
Order Entry
Product Knowledge
Purchase Orders

Banquet Event Orders
Trade Shows
Account Executives
Sales Presentations
Sales Orders
Administrative Tasks
POS
Cold Calls
Sales Reps
Delphi
Business Development
Event Planning
Travel Arrangements
Sales Data
Repeat Business
Customer Orders
Client Relationships

Customer Inquiries
Expense Reports
English Communication
Facebook
Room Blocks
Site Inspections
Inventory Control
Group Blocks
VIP
Order Processing
Sales Contracts
Sales Strategies
Google Drive
RFP
Media Sales

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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