Customer Service Specialist
Sales Associate And Customer Service Job In Santa Fe Springs, CA
JANUS et Cie a reputable, design-focused leader in the furniture industry is seeking detailed individuals to work as a Client Services Specialist to support our Sales Reps in the coordination of all sales accounts for their particular territory.
For more than 40 years JANUS et Cie has offered sophisticated, high-end indoor and outdoor furnishings and is growing in all major locations throughout the U.S. catering to the all market sectors. The company has built a solid reputation by presenting world-class products, marketing programs and Brand recognition with exemplary service. The sales team partnered with its back up sales support is peerless and top of class in the industry.
This job is based in Santa Fe Springs, CA and is office based Monday-Friday
Hourly Range: $22-$24 HR DOE
Under the direction of your manager, you will be responsible for the following duties:
-Building and maintaining effective working relationships with sales team, vendors, clients, and end-users.
-Partnering with assigned sales rep to manage the day-to-day activities of all accounts.
-Preparing sales quotes.
-Processing and managing complex orders.
-Invoicing and collecting payments, and releasing for shipment to clients.
-Answering questions regarding changes and status of orders.
-Ensuring thorough knowledge of product lines and options to clients.
-Resolving issues related to order, shipment and payments.
-Other duties as assigned.
The right person for the job will demonstrate the following:
-Detailed individual
-Sense of urgency and the ability to prioritize
-Good judgment and the ability to make timely and responsible decisions effecting the needs of the customer
-Able to build relationships with colleagues and clients
-Able to juggle multiple projects and handle pressure without letting it distract from the quality of work
-Self-motivated and able to work with minimal supervision
-Great customer service and communication skills
REFLECTS OUR BRAND VALUES:
We listen to our Customers
We rely on our Members
We honor Integrity
We embrace Continuous Learning
We lead with Design
We create Value
We make the World Better
Customer Service Coordinator
Sales Associate And Customer Service Job 19 miles from Santa Fe Springs
*** LOOKING TO HIRE ASAP! ***
Description: Detail-oriented, dedicated customer service coordinator to support our operations & marketing team. In this role, you'll be the point of contact for customer service inquiries, provide a seamless customer experience, and assist with order management.
Monitor reviews for store
Manage shipping and customer confirmations
Monitor shipping, communicate with accounts and internal parties of changes needed to orders and subscriptions
Assist in customer communications, escalations, and response times
Act as a liaison with our fulfillment centers and stores in tracking and monitoring shipments
Manage the refund process on exception transactions across departments
Assist with managing delayed or undeliverable customer shipments
Assist with maintaining updated policies and procedures for the Sales Team
Reporting/document recurring issues and escalate them to the appropriate teams
Share customer feedback to contribute to product, service, and process improvements
Helping the influencer / marketing team
Requirements:
Experience with Gorgias and Shopify is a must
Passionate about customer service and helping others
Great communication skills
Highly organized
Strong attention to detail is a must
Customer Service Specialist
Sales Associate And Customer Service Job 24 miles from Santa Fe Springs
Job Responsibilities:
1. Answer calls from customers and answer their questions and solve problems;
2. Provide detailed explanations of products, services and policies so that customers can make informed decisions;
3. Handle customer complaints and find appropriate solutions;
4. Record customer complaints, questions and suggestions for follow-up and service improvement;
5. Provide after-sales service, such as product repair, return and exchange, and product warranty;
6. Assist customers in solving problems in product use and provide technical support;
7. Report and coordinate with relevant departments or superiors as needed.
Job Requirements:
1. Experience in call center and telephone customer service, and experience in technical troubleshooting is preferred;
2. Have strong project promotion ability, service awareness, teamwork spirit, responsibility and execution;
3. Able to withstand pressure and passionate about customer service;
4. English is the working language and fluent in English.
Location:3610 Placentia Ct. Chino, CA 91710,USA
Pay: $3,000.00 - $3,500.00 per month
Customer Sales Representative
Sales Associate And Customer Service Job 14 miles from Santa Fe Springs
Job Title: Customer Sales Representative
On-site | Immediate Start
Victory Branding is a dynamic, customer-focused company located specializing in providing exceptional service and building lasting relationships with our customers.
As we continue to grow, we are seeking enthusiastic and dedicated individuals to join our team as Customer Sales Representatives. This is an excellent opportunity to kickstart your career in a vibrant and fast-paced retail environment.
Position Overview
As a Customer Sales Representative, you will be at the heart of our business, delivering outstanding customer service while creating a welcoming and engaging shopping experience. You'll be the go-to person for our customers, helping them find exactly what they need, ensuring they leave with a positive impression, and building long-term loyalty.
Daily Responsibilities:
Provide fantastic customer care by actively listening to customers and offering solutions to their needs.
Help customers find the perfect products, recommend items, and assist with in-store promotions.
Maintain excellent product knowledge to confidently assist customers and answer questions.
Ensure the store is clean, tidy, and well-organized to create a pleasant shopping experience.
Promote in-store promotions and schemes to provide customers with the best offers available.
Foster strong communication with team members to maintain a cohesive and productive environment.
Support the team with customer interactions, always providing a friendly and helpful attitude.
What You Need:
Previous experience in customer service is a plus but not required. Personality and passion for people are what truly matters!
Excellent communication and people skills - you enjoy engaging with customers and making them feel valued.
Strong organizational skills with the ability to handle multiple tasks at once.
A positive, energetic attitude with a willingness to learn and grow.
A caring and considerate approach to both customers and team members.
A resourceful mindset, always looking for opportunities to improve and enhance the customer experience.
Why Join Us?
Competitive weekly pay, starting at $1,200 USD.
Work in a supportive, fast-paced environment with opportunities for career growth.
Full training and ongoing development to help you succeed in your role.
Be part of a friendly team that values customer their team and fosters a positive workplace culture.
Ready to Apply?
If you're excited about delivering great service and making a difference in our customers' shopping experience, we'd love to hear from you! Submit your resume and a brief cover letter explaining why you're the perfect fit for this role.
Victory Branding is an equal-opportunity employer. We encourage applicants from all backgrounds to apply.
Customer Service Representative
Sales Associate And Customer Service Job 6 miles from Santa Fe Springs
The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.
Description for Internal Candidates
Responsibilities:
Establish relationships with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Reviews orders after shipment for billing accuracy and any quantity item errors.
Manages the issuing of credits, return authorizations and pallet returns.
Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Performs other duties as assigned.
Requirements:
Associate or bachelor's degree preferred but not required
Manufacturing experience strongly preferred
1+ years customer service experience required
Microsoft Office Suite - basic to above-average computer skills including Excel
CRM experience preferred
Ability to perform basic quantitative skills required,
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills
Customer Service Representative
Sales Associate And Customer Service Job 11 miles from Santa Fe Springs
$21/hr + benefits on W2
12+ month contract with likely extension/conversion
Onsite in Brea, CA.
The Brea, CA team is seeking a Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment.
The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.
Key Responsibilities:
Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction.
Answer phones in a timely and efficient manner in a high call volume support setting.
Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI).
Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed.
Maintain a level of accuracy and efficiency both as a department and individually.
Knowledgeable on our products and special projects as deemed vital by the manager.
Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT.
Position Requirements:
Must have basic computers skills including MS office 2000 or later including Word, Excel and Outlook. Basic math skills and statistical knowledge.
Proficient at keyboard entry; prior experience entering orders while on the phone a plus; multitasking and problem solving.
Enjoys working with people.
One to three years customer service experience required.
High school graduate required. Associates degree preferred.
Primary language English.
Little to no travel required.
Personal Trait Profile:
Must be self-motivated with a positive outlook and focus on quality work.
Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development.
Exhibits a need to succeed by setting personal goals to outperform company metrics.
Able to maintain a positive attitude and work constructively in a team environment.
Able to handle multiple tasks and key deliverables while performing under time constraints.
Excellent time management and organizational skill
Interested? Apply today!
Customer Service Representative
Sales Associate And Customer Service Job 23 miles from Santa Fe Springs
Our partner is a well-known tire manufacturer that produces a wide range of tires for various types of vehicles, including passenger cars, trucks, SUVs, and high-performance vehicles. They are known for its commitment to quality and innovation, offering products that are designed for performance, durability, and safety. They have a global presence and are widely recognized in the automotive industry.
The Customer Service Representative plays a pivotal role in maintaining positive dealer relationships and ensuring efficient order fulfillment. As a key contact point for our clients, this position is responsible for addressing inquiries, resolving issues, and contributing to overall customer satisfaction. Exceptional communication skills, attention to detail, and an understanding of our B2B clients' unique needs are crucial for delivering top-tier service and supporting the growth of our business.
Pay: $22/hr
Status: Temp to Hire
Schedule: Hours must be flexible (start at 6:00am or 7:00am)
Location: Costa Mesa, CA (onsite)
Essential Duties and Responsibilities:
Order Entry
Receive and process telephone, email, and fax orders.
Verify stock availability, locate inventory, and confirm credit approval for invoicing dealer warehouse orders.
Handle container and consignment orders.
Handle freight claims
Monitor and process back orders.
Process inventory returns.
Provide order status information to dealers and Toyo Sales personnel.
Track and trace shipments.
Keep dealers informed about container order status, special promotions, discontinued inventory, and sales program deadlines.
Process billing corrections.
Sales Support
Address dealer inquiries and resolve dealer complaints within the scope of the customer service department's authority.
Manage pricing code entry and maintenance for all assigned dealers.
Maintain regular communication with Regional Sales Managers to report daily order receipts, shipping schedules, dealer inquiries or complaints, and problem-solving.
General Administrative
Make inventory production recommendations and handle warehouse transfer requests.
Process Federal Excise Tax, city, county, and state commission credits, and other credit memos.
Maintain dealer order files and current pricing files.
Respond to dealer and Toyo management inquiries, providing additional information and sales history reports as required.
Other duties as assigned
Qualifications: To perform this job successfully, an individual must meet the following qualifications:
-Ability to work independently and as a team player.
Exceptional organizational skills.
-Effective time-management skills with the ability to prioritize work.
-Strong written, oral, and presentation skills.
-Intermediate proficiency in Microsoft Office (Excel, Outlook, and Word).
-Willingness to work overtime as required for business needs.
-Adherence to Company policies and safety guidelines.
Education and Experience:
High school diploma or equivalent.
Minimum of three (3) years of experience in customer service order processing.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Effective presentation skills for one-on-one and small group situations.
Mathematical Skills:
Proficiency in basic mathematical operations, including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form.
Capable of addressing problems involving several concrete variables in standardized situations.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel, and talk or hear.
Occasionally required to stand, walk, or reach with hands and arms.
Must be able to lift and/or move up to 25 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
Moderate noise level in the work environment.
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Customer Success Representative
Sales Associate And Customer Service Job 19 miles from Santa Fe Springs
We are seeking a detail-oriented and customer-focused Client Success Representative to support our Shopify eCommerce operations. In this role, you will be responsible for managing inbound requests, providing timely updates and resolutions, and ensuring a seamless experience for our customers. This position requires a tech-savvy individual who is comfortable using various software platforms and is willing to assist in the warehouse when needed.
Key Responsibilities:
Customer Service & Support:
Handle inbound requests and issues from eCommerce clients promptly and professionally via Gmail and other communication channels.
Provide updates, follow-ups, and resolutions to ensure high levels of client satisfaction.
Order and Inventory Management:
Check in with the warehouse regularly to monitor order status and ensure timely fulfillment.
Assist in scanning products and verifying order accuracy.
Be willing to leave the desk occasionally to retrieve orders or coordinate with the warehouse team.
Systems and Tools Management:
Efficiently utilize WMS (Warehouse Management System), ShipHero, Google Sheets, Gmail, and Monday.com to track orders, manage tasks, and update clients.
Maintain and update Monday.com boards with relevant information on order progress and client interactions.
Technical Proficiency:
Demonstrate a high level of computer proficiency and the ability to quickly learn and adapt to new systems and software.
Ensure accuracy in data entry and report generation using Google Sheets
Client Engagement:
Engage with Shopify-based eCommerce clients to address concerns, gather feedback, and ensure their requirements are met.
Act as a liaison between clients and internal teams to resolve issues swiftly.
Requirements:
Experience:
Prior experience in customer service, client success, or order management role, preferably within a 3PL or eCommerce environment.
Familiarity with Shopify and managing orders through WMS ( i.e. ShipHero) is a plus.
Technical Skills:
Proficient in Google Sheets, Gmail, and Monday.com.
Comfortable working with WMS and other inventory management systems.
Skills and Abilities:
Strong communication skills and a customer-focused attitude.
Excellent organizational skills and attention to detail.
Ability to multitask and handle a fast-paced environment.
Willingness to assist in warehouse tasks as needed
Desired Skills and Experience
Key Responsibilities:
* Customer Service & Support:
o Handle inbound requests and issues from eCommerce clients promptly and professionally via Gmail and other communication channels.
o Provide updates, follow-ups, and resolutions to ensure high levels of client satisfaction.
* Order and Inventory Management:
o Check in with the warehouse regularly to monitor order status and ensure timely fulfillment.
o Assist in scanning products and verifying order accuracy.
o Be willing to leave the desk occasionally to retrieve orders or coordinate with the warehouse team.
* Systems and Tools Management:
o Efficiently utilize WMS (Warehouse Management System), ShipHero, Google Sheets, Gmail, and Monday.com to track orders, manage tasks, and update clients.
o Maintain and update Monday.com boards with relevant information on order progress and client interactions.
* Technical Proficiency:
o Demonstrate a high level of computer proficiency and the ability to quickly learn and adapt to new systems and software.
o Ensure accuracy in data entry and report generation using Google Sheets
* Client Engagement:
o Engage with Shopify-based eCommerce clients to address concerns, gather feedback, and ensure their requirements are met.
o Act as a liaison between clients and internal teams to resolve issues swiftly.
Requirements:
* Experience:
o Prior experience in customer service, client success, or order management role, preferably within a 3PL or eCommerce environment.
o Familiarity with Shopify and managing orders through WMS ( i.e. ShipHero) is a plus.
* Technical Skills:
o Proficient in Google Sheets, Gmail, and Monday.com.
o Comfortable working with WMS and other inventory management systems.
* Skills and Abilities:
o Strong communication skills and a customer-focused attitude.
o Excellent organizational skills and attention to detail.
o Ability to multitask and handle a fast-paced environment.
o Willingness to assist in warehouse tasks as needed
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Sales Representative
Sales Associate And Customer Service Job 12 miles from Santa Fe Springs
Calaso USA Inc. is a fast-growing glass packaging distributor, offering complete packaging solutions to its customers. Focusing on high-end glass bottles and jars, Calaso USA Inc. is committed to excellence and innovation in its main sectors of activities: Cosmetics and Personal Care; Perfume and Fragrance; Health and Well-Being; Food and Nutrition.
We are looking for a customer-oriented sales representative. You will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently.
You are genuinely excited to help customers. We are looking for someone who's patient, empathetic, passionately communicative, and proactive. Someone who can put himself/herself in our customers' shoes and advocate for them when necessary.
If problem-solving comes naturally to you. You are confident at troubleshooting and like investigating to resolve customer complaints. Your target is to ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction then this role is for you.
Please Read the Job Description Carefully Before Applying to Ensure You Meet the Requirements.
Responsibilities
• Manage large amounts of incoming calls
• Manage and effectively convert inbound leads into new customers
• Build trust and a sustainable relationship with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal and team sales and customer service targets
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents precisely within Salesforce
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Prepare sample orders for potential new customers
Skills
• Proactivity
• Strong phone contact handling skills and active listening
• Strong writing communication by E-mail
• Familiarity with CRM and ERP systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work well in a team environment
• Strong problem-solving abilities
• Previous experience in sales or customer service
• Bachelor's degree in business administration or related field
• This is a junior role requiring 1-6 years of experience. *It is not a senior- level position*
Job Type: Full-time
Salary: $50k - 57k + up to 18% bonus
Benefits:
Health insurance
401(k) matching
Paid time off
Schedule: Monday to Friday - 8 hours/day (8am-5pm PT)
Work Location: Carson, CA
Work setting: In-person
Performance Area
Communication Skills
Demonstrates clear and professional verbal and written communication.
Actively listens to understand customer inquiries and concerns.
Effectively communicates solutions and information to customers.
Customer Relations
Provides excellent customer service to foster strong relationships.
Engages with customers to identify their needs and provide tailored solutions.
Handles customer feedback and challenges with a positive, solutions-oriented approach.
Sales and Product Knowledge
Maintains a strong understanding of the company's products and services.
Explains product features and benefits effectively to customers.
Identifies opportunities for upselling or cross-selling based on customer needs.
System Navigation
Proficient in using the company's CRM and ERP systems to manage customer interactions.
Accurately enters and updates customer data and order information.
Efficiently navigates systems to ensure smooth customer experiences.
Team Collaboration
Works closely with co-workers and supervisors to meet team goals.
Shares ideas and feedback to improve processes and customer satisfaction.
Adapts quickly to changes and supports team members as needed.
Problem-Solving and Proactivity
Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
Investigates customer issues thoroughly and identifies effective resolutions.
Takes initiative to engage with customers and provide additional support when necessary.
Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
Investigates customer issues thoroughly and identifies effective resolutions.
Takes initiative to engage with customers and provide additional support when necessary.
Maintains consistent attendance and punctuality.
Demonstrates professionalism in all interactions.
Manages time effectively to balance customer needs and daily responsibilities.
Responsibilities
Manage large amounts of incoming calls and effectively convert inbound leads into new customers.
Build trust and sustainable relationships with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information using appropriate methods and tools.
Meet personal and team sales and customer service targets.
Handle customer complaints, provide appropriate solutions within time limits, and follow up to ensure resolution.
Keep records of customer interactions, process accounts, and file documents within Salesforce.
Prepare sample orders for potential new customers.
Follow communication procedures, guidelines, and policies.
Skills
Proactivity and strong problem-solving abilities.
Strong phone contact handling skills and active listening.
Strong written communication skills for email correspondence.
Familiarity with CRM and ERP systems and practices.
Ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Ability to work well in a team environment.
Previous experience in sales or customer service.
Bachelor's degree in business administration or a related field.
*No third-party agencies or recruiters. Direct applicants only*
Customer Service Representative
Sales Associate And Customer Service Job 19 miles from Santa Fe Springs
BABYGOLD is a jewelry brand based in Los Angeles, California, known for creating personalized and high-quality fine jewelry pieces. They offer 14K gold jewelry, diamonds, and exceptional quality without traditional markups. Each piece comes with free shipping and a lifetime guarantee, catering to the everyday woman and her tribe.
Role Description
This is a Fulltime position for a Customer Service Representative at BABYGOLD. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. This role is based in our offices in Downtown Los Angeles, CA
Qualifications
Customer Service Representatives and Customer Support skills
Customer Satisfaction and Customer Experience skills
Previous experience in a customer-facing role
Communication Via Chat Phone and Email
Excellent communication and interpersonal skills
Ability to handle customer inquiries and resolve issues efficiently
Experience in the jewelry or fashion industry is a plus
High school diploma or equivalent required
Sales and Customer Service Representative
Sales Associate And Customer Service Job 12 miles from Santa Fe Springs
MIRON Violetglass USA is the North American distributor of MIRON Violetglass, offering a wide selection of Miron Glass jars & bottles and corresponding closures to preserve and enhance high-quality natural products.
MIRON glass offers protection from the destructive spectrum of light and acts as a barrier to prevent the biophotons from natural products from migrating out of the glass. MIRON offers wholesale customers a wide assortment of bottles and jars with accompanying closures and accessories. MIRON glass is ideal for packaging natural cosmetics, esoteric oils, olive oil, honey, tea, spices, water, flower essences, superfoods, vitamin supplements, homeopathic medications, and many other natural products.
We are looking for a customer-oriented Sales and Customer Service Representative who will join our team in Carson California. The right candidate will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently. We want someone who can put themselves in our customers' shoes and advocate for them when needed.
The ideal candidate possesses patience, empathy, excellent communication skills, and proactivity. As a Sales and Customer Service Representative, your main goal is to ensure that customer service standards are met and exceeded, respond promptly and efficiently to customer inquiries, and maintain high levels of customer satisfaction.
If you are genuinely excited about helping customers, problem-solving comes naturally to you, are confident in troubleshooting, and enjoy investigating to resolve customer complaints, then this role is perfect for you.
Responsibilities
Manage large amounts of incoming calls
Manage and effectively convert inbound leads into new customers
Build trust and a sustainable relationship with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal and team sales and customer service targets
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents precisely
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Prepare sample orders for potential new customers
Skills
Proactivity
Strong phone contact handling skills and active listening
Strong writing communication by E-mail
Familiarity with CRM and ERP systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Ability to work well in a team environment
Strong problem-solving abilities
3+ years in a sales and customer service role is preferred.
Bachelor's degree in business administration or related field
Job Type: Full-time
Salary: $52k - 62k + 5% bonus per year
Benefits:
Health insurance
401(k) matching
Paid time off
Schedule: Monday to Friday - 8 hours/day (8 am-5 pm PT)
Work Location: Carson, CA
Work setting: In-person
Performance Areas
Communication Skills
Demonstrates clear and professional verbal and written communication.
Actively listens to understand customer inquiries and concerns.
Effectively communicates solutions and information to customers.
Customer Relations
Provides excellent customer service to foster strong relationships.
Engages with customers to identify their needs and provide tailored solutions.
Handles customer feedback and challenges with a positive, solutions-oriented approach.
Sales and Product Knowledge
Maintains a strong understanding of the company's products and services.
Explains product features and benefits effectively to customers.
Identifies opportunities for upselling or cross-selling based on customer needs.
System Navigation
Proficient in using the company's CRM and ERP systems to manage customer interactions.
Accurately enters and updates customer data and order information.
Efficiently navigates systems to ensure smooth customer experiences.
Team Collaboration
Works closely with co-workers and supervisors to meet team goals.
Shares ideas and feedback to improve processes and customer satisfaction.
Adapts quickly to changes and supports team members as needed.
Problem-Solving and Proactivity
Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
Investigates customer issues thoroughly and identifies effective resolutions.
Takes initiative to engage with customers and provide additional support when necessary.
Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
Investigates customer issues thoroughly and identifies effective resolutions.
Takes initiative to engage with customers and provide additional support when necessary.
Maintains consistent attendance and punctuality.
Demonstrates professionalism in all interactions.
Manages time effectively to balance customer needs and daily responsibilities.
Responsibilities
Manage large amounts of incoming calls and effectively convert inbound leads into new customers.
Build trust and sustainable relationships with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information using appropriate methods and tools.
Meet personal and team sales and customer service targets.
Handle customer complaints, provide appropriate solutions within time limits, and follow up to ensure resolution.
Keep records of customer interactions, process accounts, and file documents within Salesforce.
Prepare sample orders for potential new customers.
Follow communication procedures, guidelines, and policies.
Skills
Proactivity and strong problem-solving abilities.
Strong phone contact handling skills and active listening.
Strong written communication skills for email correspondence.
Familiarity with CRM and ERP systems and practices.
Ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Ability to work well in a team environment.
Previous experience in sales or customer service.
Bachelor's degree in business administration or a related field.
*No third-party agencies or recruiters. Direct applicants only*
Sales Associate
Sales Associate And Customer Service Job 16 miles from Santa Fe Springs
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Sales Associate is an introductory sales role in which the associate is partnered with an experienced Sales Professional who will assist in ensuring comprehensive and hands-on training. The Sales Associate will prospect new accounts, manage existing customers, and travel throughout their assigned local territory.
You must live in and be available to travel within the assigned territory.
3RD ANNUAL ASSOCIATE PROGRAM:
Anticipated to start between June 1st and August 1st, the Sales Associates or Field Technical Associates will learn, train, and grow side by side with the other members of the current and previous years' program cohorts. Starting salaries for associates are estimated to be between $60,000.00 and $65,000.00 with up to a 15% bonus potential. Each associate will be assigned a mentor and have multiple opportunities to shadow experienced sales and field representatives within the assigned territory. Following the two-year program, graduates will be promoted and assigned their own territory, responsibilities, sales targets, and bonus opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Prospect new accounts.
Learn basic product features and benefits and deliver this message to prospective users.
Provide a demonstration of our products.
Offer basic technical support of named product sets.
Visit job sites to support installations and build your knowledge.
Manage select dealer and end user relationships.
Hold distributor demonstration events.
Manage activities through salesforce.com.
EDUCATION:
Associate degree or equivalent from a two-year college or technical school required.
Bachelor's degree in a related field preferred.
EXPERIENCE:
One to two years' sales or construction experience and/or training.
In place of experience, a bachelor's degree will be considered.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Good communication skills.
Strong Interpersonal skills.
Must have a valid driver's license.
Practical computer application literacy (including Microsoft Office Suite, SF.Com, and learn internal business systems).
Self-motivated, goal-oriented, and great organizational skills.
Highly confident, strong work ethic, and high degree of energy.
Desire to progress in a full-time Technical Sales role in our organization.
PHYSICAL DEMANDS:
Travel throughout assigned territory as needed.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $60,000.00 and $65,000.00. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Sales Associate - Costa Mesa
Sales Associate And Customer Service Job 23 miles from Santa Fe Springs
A master in the Art of Fusion, respecting the tradition and creative vision of the 21st century, Swiss watchmaker Hublot places innovation at the heart of its growth strategy. Driven by a young spirit, resolutely looking to the future, Hublot's teams are constantly looking for innovative concepts, which is Hublot's trademark. Beyond the development of major watchmaking complications, Hublot is associated with the biggest names in the world of sport, through collaborations with FIFA, UEFA, Kylian Mbappé, Usain Bolt, Novak Djokovic and many more. Hublot touches on many varied fields including music - with the famous virtuoso pianist Lang Lang as well as DJ Snake - and art with Takashi Murakami or Sang Bleu, among others.
As a committed and dedicated member of the team, the Sales Associate plays a key role in helping the boutique to achieve success through the achievement of team targets. Customer service is at the heart of this role and ensuring a high level of brand and product knowledge is vital to achieve a positive brand experience for the clients and repeat sales.
ESSENTIAL JOB FUNCTIONS
Professionally handling and advising customers of products and services resulting in the achievement of store sales targets
Merchandising displays and ensuring high standards are maintained within the store
Provide high quality service to customers face-to- face and over the telephone
Completing sale documentation and efficient use of internal till and stock systems
Altering and fitting customers watches
Maintain high level of product and brand knowledge
Attend and contribute to brand events
Build client relationships and develop client book
Capturing clients and potential client's information and complete CRM database
Supporting in Instagram posting of the boutique when needed by creating content
Support in open and closing procedure of the boutique
Provide in-store after-sales service working with the after-sales teams to achieve a high level of customer service and satisfaction
Profile:
3+ years retail experience with the majority of time spent in luxury
Previous experience in Watch industry desired
Proactive, independent and team spirit
Highly professional manner and customer service skills
Ability to develop extensive brand and product knowledge
Able to meet sales targets and to work effectively within a team
Full Time Regular position with full benefits
Location: Costa Mesa, California
Salary Range: $60,000-63,000
Sales Associate (West Hollywood)
Sales Associate And Customer Service Job 19 miles from Santa Fe Springs
The Sales Associate is responsible for providing a personalized client experience, building strong client relationships, meeting and exceeding sales targets. This individual is a team player that delivers the highest standards of the Balmain client experience.
WHAT YOU'LL DO:
Demonstrate excellent knowledge of the Balmain history, heritage and products and serve as a role model by prioritizing client's interest and consistently achieving monthly sales targets.
Provide impeccable service to our clients and be a true ambassador of the brand ensuring that every client is treated according to Balmain expectations.
Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.
Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests in order to continually build productive long-term relationships.
Assist in merchandising and maintenance of the shop floor.
Follow all company policies and procedures.
QUALIFICATIONS:
3+ years of Luxury Retail Experience.
Exceptional organizational skills, follow through and attention to detail.
Strong problem solving attitude.
Able to asses priorities, meet deadlines and work under pressure.
Collaborative spirit and proactive attitude.
Excellent written and verbal communication skills
BENEFITS & PERKS:
Health, vision, dental and fringe benefits
Paid Vacation, Sick, and Holidays
401k with Company match
ABOUT US:
Founded in 1945, Pierre Balmain's eponymous house has evolved into a singular union of Parisian couture heritage and 21st-century daring. Always remaining true to its core values of inclusion, empowerment and excellence, today's Balmain is intent on forging fashion's future in a uniquely authentic manner. Compelling, often surprising and always bold, Balmain's offerings rely on an instantly recognizable silhouette, assertive spirit and the powerfully transformative possibilities that only beautiful design and skilled construction can achieve. Constantly seeking exciting, novel and entertaining ways to converse and communicate, Balmain will never shy away from pushing each and every envelope. Part of Mayhoola, led by the vision of Creative Director Olivier Rousteing, the house's impressive rapid growth and critical success is entirely due to the passionate and talented Balmain family of craftspeople, experts and team members who make each collection possible.
With respect to positions in our retail locations, the expected base salary ranges from $25.00-$30.00 Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
Outbound Sales Specialist
Sales Associate And Customer Service Job 17 miles from Santa Fe Springs
About the Role: Join our team in the collectible historical numismatics market by becoming an Outbound sales Specialist with Rare Collectibles TV, LLC ("RCTV") in Torrance, CA. This is an in-office position that offers a unique sales opportunity in a new division with growth potential.
What We Offer:
Loyal repeat customers and a career with a company that values sales professionals and clients
Insight from expert collectors in the field of historical collectibles
Collaborative sales culture
Competitive hourly base rate plus commissions, with the potential to earn $100,000 annually
Benefits: Medical, Dental, Disability, and Life insurance, paid vacation, paid holidays, 401(k) with Company Matching
Job Duties:
Make 100 calls per day to existing customers to ensure satisfaction with their order and offer current specials
Qualify customers with potential for premier collection building
Build strong customer relationships to foster loyalty and trust
Meet and exceed sales productivity goals by consistently asking for the sale
Develop in-depth product knowledge through company training to help customers make informed buying decisions
Place orders in the inventory and sales software, ensuring timely delivery to customers
Maintain accurate records in our Client Relationship Management (CRM) system
Keep all product and customer information confidential
Qualifications:
Excellent verbal and written communication skills
Confidence in presenting products over the phone and closing sales to meet monthly sales quotas
Strong phone presence with experience making high call volumes daily
Basic computer skills, including proficiency in Microsoft Excel, Word, and Outlook
Experience with CRM systems is preferred
Ability to multitask, prioritize, and manage time effectively
Positive attitude and strong interpersonal skills to connect with customers
About the Company: RCTV was established in 2014 and specializes in selling rare, historical collectible coins through television sales and ecommerce. Our mission is to provide collectors worldwide with high-quality rare coins at collector-friendly prices. We pride ourselves on delivering an educational experience that connects collectors to history through the rare coins they purchase. Hosts Rick Tomaska and Jack McNamara have been recognized as Numismatic Influencers by Coin World, and RCTV has won the Numismatic Literary Award for Photography.
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Sales Associate
Sales Associate And Customer Service Job 23 miles from Santa Fe Springs
ABOUT US
Thom Browne is widely recognized for challenging and modernizing today's uniform: the suit. By questioning traditional proportions, Browne's designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
THE ROLE
Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans
Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network
Maintain exceptional product knowledge, brand awareness
Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld
Maintain keen awareness of product selections, core/seasonal styles, E-commerce offerings, full-priced merchandise, markdowns best sellers and inventory availability
Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products
Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner
Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regards to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback
THE IDEAL CANDIDATE
Minimum 1-2 years' experience in luxury retail or luxury customer service environment
Ability to source prospective clients from existing sphere of influence
Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and entrepreneurial
Passionate representative of the Thom Browne world
Highly organized, self-motivated with strong interpersonal skills
Confident, professional, comfortable working autonomously; strong communication both written and verbal
WHAT WE OFFER YOU
Competitive compensation. Hourly range is between $20.00-$22.00 per hour + commission. Please note that compensation will be offered based on relevant skills and experience
Comprehensive benefits package
Thom Browne Classic Uniform
401(k) company match
Diverse and inclusive working environment
SaaS Sales Associate
Sales Associate And Customer Service Job 19 miles from Santa Fe Springs
Mileage Quest is seeking dynamic SaaS Sales Representatives to join our growing team. In this role, you'll play a critical part in driving revenue by identifying opportunities, building relationships, and delivering value through our cutting-edge mileage management platform.
This is an exciting opportunity for a motivated individual who thrives in a fast-paced environment and is ready to contribute to the growth of a rapidly expanding company.
About Our Company
Mileage Quest is a revolutionary SaaS platform that simplifies and optimizes mileage reimbursement management. We provide businesses with smarter, faster, and more compliant solutions to track, manage, and streamline their mileage processes. Our intuitive tools and innovative approach are helping organizations save time, reduce costs, and improve operational efficiency.
Responsibilities of the Role
Customer Acquisition: Identify, qualify, and close new sales opportunities with small to medium-sized businesses and enterprise-level clients.
Lead Generation and Management: Manage and nurture inbound leads while proactively sourcing new prospects through outreach and networking.
Product Demonstrations: Conduct virtual and in-person product demos, effectively communicating the value and ROI of our app.
Relationship Building: Develop and maintain strong relationships with clients, acting as a trusted advisor for their business needs.
Sales Pipeline: Manage and maintain a robust sales pipeline using CRM tools, ensuring accurate forecasting and reporting.
Collaboration: Partner with marketing and customer success teams to ensure smooth onboarding and long-term customer satisfaction.
Market Awareness: Stay informed about industry trends, competitor offerings, and emerging technologies to position Mileage Quest effectively.
Sales Presentations: Conduct compelling product demonstrations and communicate the value proposition effectively to potential customers.
Sales Targets: Consistently meet or exceed monthly, quarterly, and annual sales goals.
Requirements to Be Successful in this Role
Strong communication and interpersonal skills to build rapport and influence decision-makers.
A consultative sales approach with the ability to identify client pain points and tailor solutions to meet their needs.
Resilience and adaptability in a fast-paced, evolving environment.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
Self-motivation and a goal-oriented mindset to consistently meet and exceed sales targets.
Experience Requirements
Bachelor's degree in business, marketing, or a related field (preferred but not required).
3+ years of experience in sales, preferably in SaaS or technology-driven industries.
Proven track record of meeting or exceeding sales quotas.
Proficiency with CRM tools (e.g., HubSpot) and sales outreach platforms.
Experience conducting virtual and in-person product demonstrations.
Knowledge of mileage reimbursement processes or related fields is a plus but not required.
Sales Associate
Sales Associate And Customer Service Job 19 miles from Santa Fe Springs
Are you a results-driven sales professional with an established customer base in the produce industry? Do you have a passion for building strong client relationships and driving growth?
Join our team as a Sales Associate and be part of Harvest Sensations, a company that values excellence, innovation, and customer satisfaction!
What You'll Do:
In this role, you'll leverage your existing network and expertise to expand our business and exceed sales goals. Your key responsibilities will include:
Bringing in your established book of business and strengthening client relationships.
Proactively developing and expanding your customer base through consistent engagement.
Scheduling sales calls to connect with both new and existing clients.
Identifying untapped opportunities within current accounts to maximize growth.
Promoting and cross-selling new products while ensuring renewals and client retention.
Analyzing market trends, pricing, and conditions to stay ahead of the competition.
Collaborating with internal teams to craft compelling business cases and proposals.
Anticipating customer needs, tracking spending patterns, and delivering exceptional follow-up.
Meeting (and exceeding!) quarterly and annual sales and retention targets.
Managing conflicts with finesse and maintaining a positive company image.
What We're Looking For:
5+ years of experience as a Sales Associate or Account Manager in the produce industry.
A well-established customer base in the industry is a must.
Deep knowledge of produce (bonus points for expertise in asparagus).
Exceptional attention to detail, organizational skills, and a proactive follow-up mindset.
Tech-savvy with strong skills in Microsoft Suite and software like Famous.
A proven track record of driving sales through cold calls, account management, or relationship-building.
Bilingual (English + Spanish) is preferred; English fluency is a must.
Ability to thrive in a fast-paced environment with a sense of urgency suited to perishables.
Outstanding communication skills-verbal, written, and interpersonal-with a professional touch.
Self-motivated, independent, and ready to make an immediate impact.
Why Join Us?
This isn't just a job-it's an opportunity to grow with a dynamic team, leverage your existing relationships, and make a tangible difference in the produce industry. If you're ready to cultivate success and deliver value to clients, we want to hear from you!
Ready to Apply?
Send your resume and a brief note about why you're the perfect fit in the comments or send it to *****************************. Let's grow together!
Inside Sales Specialist
Sales Associate And Customer Service Job In Santa Fe Springs, CA
We're looking for Inside Sales Representatives in Santa Fe Springs, CA. It is a great job opportunity for newly grads or someone who's looking for a career change.
Responsibilities include, but are not limited to:
- Answer telephone calls and assist the customers with sales, products, price, stock, shipment status and the related issues.
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understand customer needs and requirements
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Research accounts, identify key players and generate interest
- Handle sales orders and other sales and marketing inquires.
- Process sales data and provide related reports.
Requirement
- Be positive, enthusiastic, detail oriented and collaborative.
- Excellent communication skills, willing to work with others.
- Ability to multi-task, prioritize, and manage time effectively
- Bilingual and fluent in Mandarin is preferred but not required
- Sales experience preferred, but no required
Inside Sales Concierge Specialist
Sales Associate And Customer Service Job 19 miles from Santa Fe Springs
Inside Sales Concierge Specialist
REPORTS TO: Inside Sales Manager
DEPARTMENT: Concierge
EXEMPTION STATUS: Full-time, Non-Exempt
DATE: January 2025
BENEFITS: Full Medical, Vision & Dental Insurance, Employee Discount, 401k Eligible Contribution, Paid Time Off, Company Holidays
Job Title: Inside Sales Concierge Specialist
SCOPE OF POSITION
As an Inside Sales Concierge Specialist, you'll play a vital role in handling all inbound and outbound communication with potential, new, and existing patients. Your responsibilities include booking appointments, creating and converting leads, and reengaging patients. We expect you to hit KPI goals consistently, including the number of Dr. Emer consults booked per month and achieving the conversion rate set for leads to bookings. All correspondence must be professionally executed, showcasing impeccable phone etiquette and outstanding oral and written communication skills.
Reporting directly to the Inside Sales Concierge Manager, you'll be responsible for lead creation, accurate lead source/data input, monitoring and rapidly responding to DMs on various social media platforms, and meeting personal sales goals based on metrics. If you're passionate about the aesthetics industry and eager to expand your knowledge of cosmetic treatments and procedures, we want you on our team! This position offers a unique opportunity to make a meaningful impact on our patients' lives and contribute to our practice's reputation for excellence in patient care.
Key Sales Responsibilities:
Seamlessly schedule paid consultations for patients, ensuring a smooth and efficient process.
Professionally handle incoming calls and emails, providing prompt and courteous responses.
Manage patient inquiries across various communication channels, including phone, email, SMS/MMS, social media, and online chat.
Swiftly address customer inquiries and direct messages on Instagram, Facebook, Twitter, and other social platforms using Sprout Social.
Adhere meticulously to lead engagement protocols to optimize conversion rates.
Offer comprehensive product and service information to patients, addressing their queries and concerns effectively.
Maintain up-to-date customer records in CRM and other systems, ensuring accuracy and completeness.
Follow up on patient calls and emails promptly, ensuring no inquiries are left unanswered.
Confirm appointments and promptly follow up on patient communication to ensure smooth clinic operations.
Thoroughly document all interactions and activities according to established protocols.
Assist patients throughout the consultation process, providing detailed explanations of treatments to ensure their complete understanding.
Discuss available financing options with patients, providing guidance to help them make informed decisions.
Collect payment information from patients at the time of booking, ensuring seamless transactions.
Complete call logs and reports accurately and in a timely manner.
Utilize discernment to address and resolve patient complaints effectively, escalating as necessary.
Meet personal and team qualitative and quantitative targets, including achieving monthly sales goals and conversion metrics to drive sales success.
Actively participate in sales and marketing initiatives, leveraging interpersonal skills and product knowledge to hit metrics.
Cultivate and nurture strong relationships with clients, fostering loyalty and repeat business through exceptional customer service and personalized attention.
Ensure responsiveness to patient inquiries and communications, replying to all emails and calls before the end of the day.
Proactively utilize Salesforce and other platforms to meet re-engagement targets.
Maintain an accurate daily list of patients and their engagement status.
Strategically drive high conversion rates of leads to booked appointments.
Meet minimum monthly sales targets with consistent performance monitoring.
Actively drive revenue by meeting Inside Sales Team KPIs, generating leads, and achieving bookings.
Other Responsibilities:
Return phone calls promptly and courteously, following provider guidance as needed.
Ensure compliance with all aspects of patient rights and the Privacy Rule, including adherence to HIPAA standards.
Proactively invest in product knowledge and continued learning/development to enable success.
Maintain professionalism with all patients and employees, positively upholding Dr. Emer's reputation and presence.
Be coachable, value feedback, and actively participate in personal development.
Adapt to a dynamic and fast-paced work environment, taking initiative and collaborating with cross-functional teams as needed.
Qualifications:
Excellent communication and interpersonal skills to build rapport and trust with clients while effectively conveying the value proposition of recommended treatments and products.
Demonstrated knowledge of basic medical terminology and cosmetic procedures/surgeries.
Respect for patient confidentiality.
Ability to handle difficult patients and situations professionally.
Polite multitasking ability with strong attention to detail and organizational skills.
Adaptability and resilience in a dynamic work environment.
Team player with the capability to interact with personnel at all levels.
Comfortable working in a demanding, fast-paced environment.
Strong active listening skills.
Preference for highly sales-oriented individuals.
Excellent data entry and typing skills.
Strong sales acumen with a track record of meeting or exceeding targets.
Proficiency in using electronic medical records (EMR) systems for documentation.
Requirements:
Excellent communication, interpersonal, and relationship-building skills.
Salesforce 2+ years of intermediate experience.
Strong computer skills; Mac proficient.
2+ years call center experience.
1+ year sales experience.
Exceptional multitasking and organizational abilities.
Ability to achieve goals with minimal supervision.
Advantageous to have three years of previous experience in a customer service role.
Scheduling and Pay: Scheduling will be a set schedule of 4 weekdays and will include one weekend day. Pay starts at $24/hr and includes a very generous bonus incentive plan based on consults booked and conversion rates of leads to bookings.
More than 40 Emer consults booked per month - you get $10 for each one above 40.
$10 bonus for each surgical consult booked.
If your conversion rate is 60% or greater for the month, you receive a $200 bonus.
Additionally, a $300 quarterly bonus to the top performer on the team.