Retail Commission Sales Associate - Fine Jewelry, Makalapua - Full Time
Sales Associate And Customer Service Job 5 miles from Kaneohe
Be part of an amazing story.
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Summary:
As a Fine Jewelry Sales colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex and create shopping experiences that make every customer feel welcomed and comfortable in the Jewelry and Watch Complex. This includes meeting sales goals, promoting our loyalty and warranty programs, and building relationships with customers through our clientele program. In this role, you will continually demonstrate superior product knowledge to educate and assist your customer in selecting and purchasing items that meet their tastes, preferences and budget.
What we can offer you
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
What you will do
Engage with customers to understand their needs and demonstrate knowledge of products to build sales and minimize returns
Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
Support customers who are using devices to shop and compare
Assist customers in trying on various watch models, adjusting straps or bands to achieve a comfortable fit
Participate in ongoing product knowledge training through both technology and vendor partners
Use point of sale technology and applications to assist in selling and fulfilling of customer orders
Participate in pre-selling and sales-driving events, including trunk shows
Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy online, Pickup in Stores (BOPS)
Ensure proper processing, presentation, organization, storing and replenishment of stock
Adhere to asset protection programs and procedures to ensure audit compliance
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Who you are:
Flexible availability, including days, evenings, weekends and holidays
Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
Resourceful and able to adapt quickly to changing priorities
1-2 years of related experience required
Essential Physical Requirements:
Maintaining a stationary position, walking and reaching with hands and arms
Reaching, including above eye level, crouching, kneeling, stooping and color vision
Frequent use of computers, handheld electronic equipment and cash registers
Requires close vision, color vision and ability to adjust focus
Lifting and moving items weighing up to 25 lbs.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macys JOBS.com.
Service Advisor
Sales Associate And Customer Service Job 7 miles from Kaneohe
Do you have superior customer service skills and a great work ethic that you want to contribute to an established and continually growing office? EA Buck Financial Services in Honolulu, HI is looking for a strong, detail-oriented Service Advisor to assist with various industry specific tasks to help ensure the office runs efficiently. Our formula for success is to put our customers first. If you're looking for the tools, resources, and freedom to build a great future, please contact us today!
The Service Advisor is responsible for three areas of focus which include 1) managing a personal client base as a private wealth manager providing an EPIC planning experience with the use of all three areas of EPIC products which include the BFS models and approved FIA and Life products via EPIC planning which is supported by numerous software programs and planning tools while maintaining a focus on reaching annual sales goals; 2) processing new business applications for this base of clients and for up to 4 financial advisers and; 3) acting as a client coordinator for your personal client base and the financial advisers assigned to you.
Minimum Requirements:
Bachelor's degree preferred
Previous client interaction in an office environment
5+ years of Financial Industry Experience Preferred
CFP Preferred
Life & Health paired with either a Series 65 or Series 7 & 66 combination
This position requires that you possess the following skills:
Analytical
Self-Motivated
Self-Directed
Strong Interpersonal Communication Skills
Highly Organizational
Advanced Computer Skills
Responsibilities
Private Wealth Manager:
Licenses - Maintain in good standing all required licenses to act as a PWM at E.A. Buck.
Rules - Abide by all required rules/regs of the contracted carrier, RIA, and B/D and regulators.
E&O - Maintain active E&O insurance.
Fiduciary - Act as a fiduciary for all fee-based clients.
Attendance - Attend and participate in all scheduled meetings as requested by management, maintain appointment availability as agreed upon for your office/region. Attend Workshops in your market.
EPIC Planning - Learn and stay abreast of best practices pertaining to EPIC Planning.
EPIC Products - Learn and stay abreast of all products and investments that are core to the EPIC process.
Communication - Aim to return all client emails and calls and internal communication within 2 hours or by EOD.
Tools - Master and use Nitrogen, Retirement Analyzer, Salesforce, and other software as needed to provide an Epic client planning experience.
Tax - Learn to use the EAB tax projection effectively and efficiently for Discovery and review meetings.
Client Meetings - Thoroughly prepare for all client meetings in advance and provide and EPIC planning experience.
Documentation - Document all client communication in SF which includes detailed meeting notes, phone calls, and emails within the same day of the communication.
Goals - Set annual, quarterly, and monthly sales goals and maintain focus on reaching your goals.
Service - WOW the clients, they should feel fortunate to have you and EAB as their planner and planning firm.
Education - Read/listen to at least 4 financial, educational, motivational books annually. Attend co-adviser client meetings regularly.
New Business Processor:
Check and collect incoming requests from the in-tray and the new business tray.
Review Life, Annuity & Security new business applications and servicing requests which include supporting documentation for completeness.
Enter and update new business information into the internal tracking system.
Application preparation and new business processing for your assigned advisors.
Scan & upload documents into client files in Citrix.
Assist Advisors with application preparation and new business processing.
Submit documents in their entirety to the Broker/Dealer for review and approval.
Submit vendor documents to the vendor for review and approval.
Ensure all Broker/Dealer and vendor outstanding requirements are satisfied.
Confirm source of funds are received.
Process urgent client servicing items, ex. Withdrawal requests, rebalancing/ reallocation instructions, account closure, etc.
Salesforce tracking daily on pending new business.
All new business applications accompanied by a check must be processed within 24 hours, check must be placed in the safe.
Client Coordinator:
Participate in daily check-in meetings, HIVE meetings, and WIG meetings.
Aim to return all client calls and e-mails within 2 hours.
Enter and update client and business information into our CRM.
Prepare client review summaries (“recaps”) for upcoming meetings and transfer to Advisor two weeks before their scheduled appointment. Recaps to be prepped based on Advisor planning level (Basic vs Full)
Check in with Advisors daily
Call unbooked clients, with a minimum target of 80% of clients tied to a booked appointment.
Call unbooked members, with a minimum target of 75% of members with their next appointment booked.
Call unbooked DISCOs, with a minimum target of 70% of DISCOs with their next appointment booked.
Assist Advisors with account servicing forms.
Record notes from every Registered Representatives and client conversation in Salesforce.
Act as back up to other administrative staff during lunch hour, vacation, sick days and transition periods.
Salary:
$70K-$80K
Monthly commission (uncapped)
Benefits:
401k with automatic 3% contribution from company
Pre-paid insurance (health, vision, dental, pharmaceutical)
Paid holidays
PTO
Hours:
Monday-Friday, 8am-5pm (in-office)
Presented by Advisor Employee Services Thank you for your interest in the Service Advisor role. Advisor Employee Services, a consulting firm located in Lenexa, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided ************************** We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
Salesperson
Sales Associate And Customer Service Job 9 miles from Kaneohe
Position Overview: Are you ready to ignite your career in sales with passion and professionalism? We are on the hunt for a dynamic and motivated Outside Sales Representative to join our vibrant team and propel the growth of our life insurance products. As a key player in our sales force, you will forge strong client relationships, uncover customer needs, and offer tailored life insurance solutions. This thrilling role lets you work independently, meet potential clients in various settings, and hit your sales targets in a rewarding and supportive environment.
Key Responsibilities:
Prospecting and Lead Generation: Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting.
Client Consultation: Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions.
Sales Presentation: Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Tailor presentations to address specific client concerns and preferences.
Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention.
Market Research: Stay abreast of industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information.
Sales Reporting: Keep precise and up-to-date records of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for management review.
Compliance: Ensure all sales activities adhere to regulatory requirements and company policies, maintaining confidentiality of client information and upholding ethical standards.
Qualifications:
Proven experience in sales, preferably within the insurance or financial services industry.
Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients.
Outstanding presentation and negotiation skills.
Self-motivated with a results-driven mindset and the ability to work independently.
Willingness to travel within the assigned territory and manage a flexible schedule.
Valid driver's license and reliable transportation.
High school diploma or equivalent; a bachelor's degree in business, finance, or a related field is a plus.
Life insurance license or the ability to obtain one (we will assist you in acquiring your license if you are not currently licensed).
Benefits:
Competitive compensation with the most attractive commission and bonus structure in the industry.
Comprehensive training and continuous professional development.
A supportive team environment with access to seasoned mentors.
Opportunities for career advancement within the company.
Compensation:
Range is based on the average rep in current markets.
Bonuses are performance-based and paid every month on the 15th.
Residuals are paid on the anniversary date of the client's sale.
Associate Med device sales rep - Diagnostic sales
Sales Associate And Customer Service Job 7 miles from Kaneohe
Med Device/Healthcare company looking for a med device sales rep in HONOLULU, HI
IF you're interested/qualified, please send your resume ******************** - thx!
SALARY - $70K Base plus commission and car allowance OTE first year is $100-110K with room for growth
Territory the following -->Most of the STATE OF HAWAII - 30% travel required for this med position. Candidates must live in greater HONOLULU for this med position .
The company is looking for candidates that have around 1 year of med device or pharmaceutical sales experience or candidates that have around 2-10 years of fortune 1000 outside b2b sales experience from companies like ADP, PAYCHEX, CINTAS, UNIFIRST, PAYCOM, XEROX, BEVERAGE SALES, ENTERPRISE RENT-A-CAR, etc.
bachelors degree preferred for this position.
Customer Service Agent Part Time
Sales Associate And Customer Service Job 7 miles from Kaneohe
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.07 per hour.
**What you'll do**
+ **These are the essential functions of the job** _This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations._
+ Issue, reissue and refund passenger tickets
+ Book, ticket and confirm flight reservations
+ Rebook passengers on oversold flights and during irregular operations
+ Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
+ Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
+ Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
+ Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
+ Operate jetways/bridges for purposes of boarding and deplaning passengers
+ Make boarding and departure gate announcements
+ Deliver domestic/international flight documents
+ Perform passenger service flight close-out procedures
+ Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
+ Maintain timeline of flight boarding process
+ Perform customer service on the job training
+ Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
+ Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
+ Queue lines at ticket counter kiosks and ticket counters
+ Clear/verify international documents at kiosk in the ticket counter area and activation stations
+ Accept and activate passengers' self-tagged bags at activation stations
+ Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
+ Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
+ Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
+ Respond and assist during security and/or emergency situations
+ Provide connecting passengers with gate information
+ Provide quality customer service in a professional manner and in accordance with American's guidelines.
+ Adhere to company policies, procedures, and performance standards.
+ Complete job-relevant trainings
+ Adhere to government regulations (e.g. DOT, FAA, TSA)
+ Use multiple internal resources/systems including during customer interactions
+ Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualifying individuals with disabilities.
**Depending on your airport size, you may also do the following:**
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High school diploma or GED or international equivalent
+ Bilingual language skills required in some locations
+ Applicable valid driver's license as required by local authorities
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
+ Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
+ Must be authorized to work in the U.S.
**Preferred Qualifications- Education & Prior Job Experience**
+ Working knowledge of Sabre or any other Passenger Service System
+ Previous face to face Customer Service experience
+ Working in a fast pace environment
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
MVPC Customer Service Clerk
Sales Associate And Customer Service Job 7 miles from Kaneohe
at Hawaii Stevedores, Inc.
Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices
The MVPC Customer Service Clerk provides on-going outstanding daily support and guidance to our customers and performs daily activities in support of the Military Vehicle Processing Center (MVC) through functions outlined, but not limited to, below:
Process service members using LASER (International Auto Logistics Data Repository).
Adhere to customer (International Auto Logistics), third-party vendor, and management Standard Operating Procedures (SOP).
Answer and return phone calls.
Respond to emails from service members, customers (International Auto Logistics and other vendors) and management.
Process claims, invoices, and Neighbor Island moves, both To and From.
Ensure processes, policies, procedures, and measures are in place and well understood by all Customer Service Representatives in order to meet and exceed agreed upon customers service standards and legal and community responsibilities.
Cultivate an Aloha Spirit atmosphere within customer service which will infuse all communications and yield a positive qualitative result with both external and internal customers Provide next-level service to High Profile customers as needed.
Ensure necessary resources and tools are available for quality customer service delivery and make recommendations for improvements.
Generate external and internal reports for management as needed.
Other customer service-related duties as assigned.
Minimum Qualifications:
High school diploma or equivalent (HSED) required.
1+ years of related experience with an emphasis on maritime operations and port practices.
Ocean Container Transportation and/or terminal operations experience preferred.
Strong customer service focus with the ability to interact directly with customers and terminal operators.
Outstanding verbal and written communication skills.
Team member oriented.
Ability to analyze and actively resolve problems in a timely manner within deadlines.
Above-average planning and organizing skills.
Ability to multi-task and meet deadlines.
High stress tolerance with the ability to manage multiple problems in real time.
Familiarity with Microsoft Office programs (high emphasis on Word and Excel).
Able to competently perform job duties described above.
Physical Capabilities Required:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hear and speak with sufficient clarity to give and receive information verbally in person or via communication device: Often
Walk/travel within office environment, crouch/bend to access floor-level storage: Often
Use hands/fingers to operate office equipment, type/complete data input, write: Often
Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds: Regularly
Sight sufficient to read instructions, documents, and screen-based information: Often
Use hands/fingers to manipulate and file documents, folders, small objects: Regularly
Screenings:
Background Checks
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Union Starting Rate: $23.51 / $31.34
The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories
MVPC Customer Service Clerk
Sales Associate And Customer Service Job 7 miles from Kaneohe
The MVPC Customer Service Clerk provides on-going outstanding daily support and guidance to our customers and performs daily activities in support of the Military Vehicle Processing Center (MVC) through functions outlined, but not limited to, below:
Process service members using LASER (International Auto Logistics Data Repository).
Adhere to customer (International Auto Logistics), third-party vendor, and management Standard Operating Procedures (SOP).
Answer and return phone calls.
Respond to emails from service members, customers (International Auto Logistics and other vendors) and management.
Process claims, invoices, and Neighbor Island moves, both To and From.
Ensure processes, policies, procedures, and measures are in place and well understood by all Customer Service Representatives in order to meet and exceed agreed upon customers service standards and legal and community responsibilities.
Cultivate an Aloha Spirit atmosphere within customer service which will infuse all communications and yield a positive qualitative result with both external and internal customers Provide next-level service to High Profile customers as needed.
Ensure necessary resources and tools are available for quality customer service delivery and make recommendations for improvements.
Generate external and internal reports for management as needed.
Other customer service-related duties as assigned.
Minimum Qualifications:
High school diploma or equivalent (HSED) required.
1+ years of related experience with an emphasis on maritime operations and port practices.
Ocean Container Transportation and/or terminal operations experience preferred.
Strong customer service focus with the ability to interact directly with customers and terminal operators.
Outstanding verbal and written communication skills.
Team member oriented.
Ability to analyze and actively resolve problems in a timely manner within deadlines.
Above-average planning and organizing skills.
Ability to multi-task and meet deadlines.
High stress tolerance with the ability to manage multiple problems in real time.
Familiarity with Microsoft Office programs (high emphasis on Word and Excel).
Able to competently perform job duties described above.
Physical Capabilities Required:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hear and speak with sufficient clarity to give and receive information verbally in person or via communication device: Often
Walk/travel within office environment, crouch/bend to access floor-level storage: Often
Use hands/fingers to operate office equipment, type/complete data input, write: Often
Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds: Regularly
Sight sufficient to read instructions, documents, and screen-based information: Often
Use hands/fingers to manipulate and file documents, folders, small objects: Regularly
Screenings:
Background Checks
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Union Starting Rate: $23.51 / $31.34
Customer Success Consultant - Hybrid in FL
Sales Associate And Customer Service Job 7 miles from Kaneohe
**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see ***********************************************************
The **Customer Success Consultant** will build relationships in key accounts to ensure they are supported throughout the customer journey. They will support account retention to increase revenue. The customer success specialist will collaborate with internal departments to support top accounts in the United States. They will work closely with the customer and sales representatives to understand customer goals, needs, and best ways to support the account.
**What you'll do here:**
Consultant
+ Ability to work as a consultant, project manager, account manager, and data analyst.
+ Ability to develop strong product knowledge and align product implementation to customer's goals and outcomes.
+ Ability to clearly communicate with school administrators to understand their greatest needs and expected implementation and adoption outcomes.
+ Build and maintain relationships, becoming a trusted advisor to partners to ensure customer retention.
+ Partner with internal teams on professional development and customer support to create customer journey maps and inform product development roadmap.
Project Manager
+ Monitor each step of implementation process and project progress: anticipate potential issues and proactively manage details.
+ Develop a strategic plan to build customer relationships with key customer roles including technology director, curriculum director, building administration, department chairs, grade level chairs, and coaches.
+ Proactively establish expectations with customers to ensure successful implementations and outcomes.
+ Engage colleagues as needed to provide solutions to customers, including onboarding/training, strategic product and content discussions, and customer support needs.
+ Assist and support sales, marketing, and product teams in handling customer requests and needs in a timely manner.
Account Manager
+ Actively engage customers regarding their product implementation and use.
+ Monitor and act on account expirations and renewal targets and leverage relationships to achieve customer renewals.
+ Respond to customer inquiries and resolve any unforeseen issues in a timely manner.
+ Demonstrate flexibility and be able to shift focus between designated and pooled accounts.
+ Use appropriate communication methods to engage customers - meetings, webinars, videos, emails, and phone calls.
Data Analyst
+ Use metrics across multiple platforms to document, respond, and improve customer health.
+ Present and use data to facilitate strategic account meetings during key times in the customer journey.
+ Create and maintain Pendo guides, surveys, and reports for analysis and customer support.
+ Work closely with team to position pilots for successful future adoptions.
Skills you will need here:
+ Bachelor's degree preferred
+ 3-5 years' of customer success, sales or education experience or a combination of education and relevant experience.
+ Understanding of and experience in implementing successful customer retention and growth strategies.
+ Strong MS Office skills and Excel experience required.
At National Geographic Learning, a part of Cengage Group, we are enabling opportunity, powering progress, and supporting student journeys toward college and career. Using our digital learning programs and classroom learning resources, students experience the excitement and joy of learning that National Geographic explorers, scientists, writers, and photographers experience.
Cengage Group does not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.
Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at *****************.
**About Cengage** **Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (******************************************************************************************** to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$67,000.00 - $107,200.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Tour Reservationist
Sales Associate And Customer Service Job 17 miles from Kaneohe
Wet'n'Wild Hawaii is Oahu's top 10 most visited family attraction on the island and recently voted Best of Honolulu Magazine's “Best Family Attraction”. We pride ourselves on having FUN!
We are currently seeking a Tour Reservationist who can speak, read and understand the Japanese language fluently. The ideal candidate has expert communication skills and is able to maintain an upbeat attitude and work efficiently under high-stress environments.
Responsibilities include but not limited to:
Answer telephones and enter guest reservations using PonoRez (web-based central reservation system).
Change and cancel reservations as guest requests.
Process accurate records for coding and tracking reservations and advanced deposits.
Maintain good relations with all guests and implement procedures for giving special attention to VIPs.
Enter guest reservations into the computer system while assigning reservations to the appropriate rates.
Qualifications are but not limited to the following:
1 - 2 years tour reservations experience.
Familiar using PonoRez (web-based central reservation system).
Valid Driver's License and own transportation is required.
Must be self-driven, motivated and possess excellent relationship-building skills.
Excellent verbal and written communication skills.
Able to work on weekend, holidays and some evenings.
Strong computer proficiency including MS Office Suite.
School Custodian II - CSA-McKinley Campus
Sales Associate And Customer Service Job 7 miles from Kaneohe
This posting will be used to fill various School Custodian II positions at the specified location. Salary Range: School Custodian II, BC-02: $4,220.00 per month * Sweeps and mops floors, hallways, stairways and classrooms; * Wipes, dusts and polishes furniture and metal work;
* Cleans woodwork, walls, venetian blinds, electrical fixtures and windows and other places which are not easily accessible;
* Mops, cleans, disinfects and services lavatories and restrooms;
* Cleans water fountains and wash basins;
* Waters, rakes, weeds and spreads top soil on lawns;
* Mows areas not accessible to gang power mowers;
* Picks up rubbish, leaves and other refuse;
* Assists in trimming and pruning hedges, trees and shrubbery;
* Assists in planting and fertilizing shrubbery, grass and flowers;
* Assists in propagating and transplanting young plants and shoots;
* Moves and transports heavy objects such as office and classroom furniture, benches, platforms and refuse disposal barrels;
* Loads, unloads and distributes school and janitorial supplies and equipment;
* Replaces toilet floats, faucets, fluorescent and standard light bulbs and fuses;
* Makes simple repairs to doors, windows, jalousies, stairways, venetian blinds, chairs, sprinkler systems and other school facilities and equipment;
* Operates heavy-duty industrial cleaning equipment such as vacuum cleaners, scrubbing machines and floor polishers;
* Removes spots and stains from carpets and may operate a shampoo machine to clean carpets;
* May be in charge of janitorial supplies and equipment for the school and assist in taking inventories of such supplies and equipment.
Minimum Qualifications
Experience Requirement: No experience is required; however, applicants may describe in their application any training and/or work experiences that they possess in one or a combination of the following areas:
(a) Janitorial or related custodial work such as sweeping, dusting and cleaning of buildings;
(b) Grounds maintenance work experience including such activities as cleaning, watering, fertilizing, trimming, mowing, sweeping and raking;
(c) General laboring experience such as moving materials, furniture and equipment; loading and unloading trucks; carrying, unloading and stacking tools and supplies for skilled craftsman; and digging trenches and ditches.
Supplemental Information
Salary: The advertised salary is based on full-time employment and includes shortage and school year differentials, if applicable.
Requirements: Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. Unless specifically indicated, the required education and experience may not be gained concurrently. Calculation of experience is based on full-time, 40-hour workweeks. Part-time experience is pro-rated. Example: Twelve months of experience at 20 hours/week is equivalent to six months of experience, not one year. Also, hours worked in excess of 40 hours/week will not be credited. Example: Twelve months of experience at 60 hours/week is equivalent to one year of experience, not one and a half years.
Temporary Assignment: Claims of Temporary Assignment (TA) experience to meet the minimum qualification requirements must be verified and attached to the application using one of the options below:
* A copy of the applicant's TA History Report or equivalent system-generated report;
* A signed letter from the applicant's supervisor that includes the applicant's name, his/her TA job title, the TA start and end dates (from mm/yy to mm/yy), his/her specific TA duties performed, and either the TA hours worked per week or total TA hours worked; or,
* Copies of the applicant's signed SF-10 Forms.
Documents: Attach all relevant supporting documents to your application. Documents that were attached to applications submitted before November 16, 2023 do not automatically attach or transfer to applications submitted on and after December 16, 2023. All submitted documents become the property of the Hawaii State Department of Education.
Information about Temporary Positions: Temporary positions may be extended year to year, dependent upon funding and departmental needs. Making yourself available for temporary positions increases your employment possibilities and may lead to permanent opportunities. A person hired for a temporary position may also become a temporary employee upon satisfactory completion of the initial probation period of at least six months. Once a temporary employee, you would be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits as afforded to an employee in a permanent position, with the exception of return rights and placement rights associated with a reduction-in-force.
Equal Opportunity
The Hawaii State Department of Education does not discriminate in its educational policies, programs, and activities on the basis of sex, race, color, religion, national origin, age, and disability in accordance with Title IX of the Education Amendments of 1972, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Age Discrimination Act of 1975, and Americans with Disabilities Act of 1991. The Department does not discriminate in its employment policies, programs, and activities on the basis of sexual orientation, arrest and court record, and National Guard participation, as well as on the basis of sex, race, color, religion, national origin, age, and disability, in accordance with Title VII of the Civil Rights Act of 1964, Age Discrimination in Employment Act of 1967, Americans with Disabilities Act of 1991, Equal Pay Act of 1963, and Chapter 378, Part I, Hawaii Revised Statutes.
Payday
New employees can expect their first paycheck within the first 3 pay periods of their start date. Payday is on the 5th and 20th (or previous business day) of every month.
12-month civil service and SSP employees enjoy a range of competitive benefits:
* Holidays: You may be eligible for 13 paid holidays each year; 14 holidays during an election year.
* Vacation: Employees of Bargaining Units 1, 2, 3, 4, 9, 10 and 13 earn 21 days per year.
* Sick Leave: Employees of Bargaining Units 1, 2, 3, 4, 9, 10 and 13 earn 21 days per year. Accumulated (unused) credits may be used toward computing retirement benefits.
* Health Insurance: If eligible, the State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Adult Dental Plan.
* Group Life Insurance: The State provides a free life insurance policy for employees and retirees.
* Premium Conversion Plan: Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
* Flexible Spending Accounts: Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
* Retirement Plan: The State contributes to a retirement plan for eligible employees. Generally, employees with at least 10 years of credited service and who have reached 62 years of age or have 30 years of credited service and are 55 years old may retire and receive benefits.
* Tax Shelter Annuity (TSA): If eligible, Department employees are able to participate in a tax shelter annuity program. The TSA plan allows eligible employees to contribute pre-tax dollars to an employee-selected investment service provider authorized to provide TSA products.
* Deferred Compensation: The State offers employees a tax deferred (sheltered) retirement investment program. This program is an opportunity to build a retirement nest egg through voluntary payroll deductions. Several investment options are available.
* Temporary Disability Insurance: Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.
* Social Security: As an employer, the State also contributes to an employee's social security account.
* Workers' Compensation: If an employee is injured while on the job, benefits covering medical expenses and partial wage support may be available through workers' compensation.
* Union & Collective Bargaining: Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining.
The above is intended as a general summary of the benefits offered and is subject to change. This does not constitute a contract or binding agreement. Benefits vary by type of employment appointment and collective bargaining agreements.
Employer Hawaii State Department of Education
Address P.O. Box 2360
Honolulu, Hawaii, 96804
Website ***********************************
Reservation Agent
Sales Associate And Customer Service Job 7 miles from Kaneohe
Wage: $29.65 per hour Benefits * Enjoy discounted hotel room stays for you and your family WORLDWIDE through the Go Hilton travel discount program * Group Health Insurance (with a paid opt-out option) * Recognition programs * Paid Vacation, Sick Leave, Holidays
* 401(k) with company match
* Team Member Fitness Center, and more
Are you detail-oriented, have excellent computer skills and, love delivering warmth and aloha over the phone? Our ideal candidate will be able to convey sincere care and professionalism while speaking to guests on the phone (and sometimes in person), while maximizing hotel revenue and occupancy by selling available rooms and rates by booking reservations. Must be have flexible scheduling availability.
Language Skills:
* Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Essential Skills:
* Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
* Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
* Demonstrated ability to interact with effectively and service individuals of diverse cultural, disability, and ethnic backgrounds
* Demonstrated clear, concise written and verbal communication skills in English
* Excellent communication and interpersonal skills.
* Problem-solving skills and ability to handle stressful situations.
* Customer-focused with a positive and professional demeanor.
* Detail-oriented with strong organizational skills.
* Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation
* Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others
* Ability to manage time, be well organized, maintain concentration and think clearly
* Ability to focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
Essential Duties and Responsibilities:
* Receives and processes incoming customer reservations
* Maximizes occupancy and average rate by offering a variety of rates and promotional packages and by helping to maintain accurate occupancy forecasts
* Creates 100% guest satisfaction by providing team members with the training and resources they need to maximize employee engagement and deliver "Make It Right" Attitude, service and teamwork
Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ************************************ or call ************ to let us know the nature of your request.
Customer Success Representative
Sales Associate And Customer Service Job 7 miles from Kaneohe
Customer Success Representative Z MANA Smart Security - Honolulu, HI
We:
Z MANA is changing the Security and Smart automation market for the people of Hawaii. We are looking for someone to join us on this journey as we bring new technologies and excellent customer service to the islands.
Benefits
Competitive Pay DOE
Product specific training
Medical, Dental, Vision
401K
You:
Are passionate about customer satisfaction and will do whatever it takes to keep the customer happy.
Are a person of integrity and strong character that can help us build our vision
Are a world class Salesperson with an extensive background in Security and alarm systems
Have Leads in the pipeline and can bring a strategy for generating new leads
Understand account generation and the Security as A Service modeling structure.
Z MANA Sales representatives will have working knowledge in the C15 (A) (B) /Low Voltage world (Alarm systems, Access Controls, Security Surveillance, Telecommunications, etc...) and be able to sell products, goods, and services to customers. The potential applicant should have some key contacts that they can also bring to the organization.
Responsibilities and Duties
The Customer Success representatives will work with customers to find what they want, create solutions and ensure a smooth sales process. The Customer Success representative will work to find new sales leads, through our known leads, client referrals, etc. Sometimes, sales representatives will focus on inside sales, which typically involves "cold calling" for new clients while in an office setting, or outside sales, which involves visiting clients in the field with new or existing clients. Often, these sales representatives will have a combination inside/outside sales job.
Qualifications and Skills
Need to be able to sell and close deals.
Customer Service Skills: The customer is always right. You will need to be able to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
Having a working knowledge of the C15/Low Voltage world.
Excellent computer skills and Phone application familiarity
Working knowledge of Smart home and security alarm systems, 2GIG, Alarm.com a plus
Taking the necessary training courses to familiarize yourself with the product line of the company.
Communication Skills: You will need to speak to customers about a product's different features, and answer any questions they might have.
Flexibility: You might have to work long hours, nights or weekends.
Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.
Required experience: Sales: 2 years (preferably in the Security Alarm Industry)
Prior work experience interfacing with customers
Sea Life Park Hawaii - Reservationist
Sales Associate And Customer Service Job 8 miles from Kaneohe
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country's largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a:
Sea Life Park Hawaii - Reservationist
Roles & Responsibilities:
Roles & Responsibilities:
• Carries out reservation functions for Sea Life Park Hawaii. Answers phone call immediately, provides all customers with a friendly and courteous greeting, efficiently and effectively identifies customer needs; resolves customer questions or concerns; and gives customers correct and up to date information relating to Sea Life Park Hawaii products, promotions, and quoted prices.
• Books reservations for all interactive programs, group admission and tour and travel admission and lunch bookings. Confirms all booking requirements with customer; monitors bookings and follows up on booking arrangements, payments, and customer special requests. Prepares and sends out confirmation fax to agents, calling customers daily to reconfirm.
• Responsible for distribution of lunch reservation sheets to various departments, follow up on guarantee counts seven days prior to the event.
• Generates daily interactive program reports, transportation manifest, prelim counts release unused agency block seats; faxes confirmation orders to block holders; updates information on computer and manual systems.
• Greets and announces callers and visitors in a courteous, professional manner; operates telephone system to receive and relay incoming and inter-office calls; provides routine information; processes daily mail; maintains office forms; and performs other office work as assigned.
• Prepare and Monitor Transportation Manifest - work with bus company to insure all is confirmed for next day operations.
• Works with Reservations Supervisor and/or Reservations Manager to carry out company plans and objectives.
Other Duties:
• Other duties as assigned by the Reservations Supervisor and/or Reservations Manager.
• Updates the MOD book with group, birthday, and internal reservation request sheets.
• Process credit card charges for agents and clients.
Working Conditions: Indoors, air-conditioned office. Frequent interruptions.
Equipment Use: Telephone, Internet, computer, copy machine, fax machine, standard office equipment.
Mental and Physical Demands: Requires attention to detail, accuracy, reasonable degree of judgment, problem-solving, and working to establish routines and procedures. Requires working under deadlines; handling schedules and numbers; and establishing and maintaining cooperative and productive work relationships.
Communication Demands: Requires communicating effectively both orally and in writing; following instructions and/or established procedures.
Team member benefits:
Why Palace Entertainment?
We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy.
Palace Perks and Benefits:
• Competitive compensation
• Comprehensive health and wellness package
• 401k Savings and Investment plan
• Free admission to Palace Parks in the continental US
• A generous paid time off program in which the benefits increase with your tenure with the company
When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results.
If you're ready to join our amazing team, please apply by clicking on the link above. You may also visit our website at *************************** --> Job Opportunities to see if you're a fit for our other open positions.
Do not miss the chance to spark your career now!
Sea Life Park Hawaii - Reservationist
Sales Associate And Customer Service Job 8 miles from Kaneohe
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states. Palace Entertainment owns and operates some of the country's largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a:
Sea Life Park Hawaii - Reservationist
Roles & Responsibilities:
Roles & Responsibilities:
* Carries out reservation functions for Sea Life Park Hawaii. Answers phone call immediately, provides all customers with a friendly and courteous greeting, efficiently and effectively identifies customer needs; resolves customer questions or concerns; and gives customers correct and up to date information relating to Sea Life Park Hawaii products, promotions, and quoted prices.
* Books reservations for all interactive programs, group admission and tour and travel admission and lunch bookings. Confirms all booking requirements with customer; monitors bookings and follows up on booking arrangements, payments, and customer special requests. Prepares and sends out confirmation fax to agents, calling customers daily to reconfirm.
* Responsible for distribution of lunch reservation sheets to various departments, follow up on guarantee counts seven days prior to the event.
* Generates daily interactive program reports, transportation manifest, prelim counts release unused agency block seats; faxes confirmation orders to block holders; updates information on computer and manual systems.
* Greets and announces callers and visitors in a courteous, professional manner; operates telephone system to receive and relay incoming and inter-office calls; provides routine information; processes daily mail; maintains office forms; and performs other office work as assigned.
* Prepare and Monitor Transportation Manifest - work with bus company to insure all is confirmed for next day operations.
* Works with Reservations Supervisor and/or Reservations Manager to carry out company plans and objectives.
Other Duties:
* Other duties as assigned by the Reservations Supervisor and/or Reservations Manager.
* Updates the MOD book with group, birthday, and internal reservation request sheets.
* Process credit card charges for agents and clients.
Working Conditions: Indoors, air-conditioned office. Frequent interruptions.
Equipment Use: Telephone, Internet, computer, copy machine, fax machine, standard office equipment.
Mental and Physical Demands: Requires attention to detail, accuracy, reasonable degree of judgment, problem-solving, and working to establish routines and procedures. Requires working under deadlines; handling schedules and numbers; and establishing and maintaining cooperative and productive work relationships.
Communication Demands: Requires communicating effectively both orally and in writing; following instructions and/or established procedures.
Team member benefits:
Why Palace Entertainment?
We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy.
Palace Perks and Benefits:
* Competitive compensation
* Comprehensive health and wellness package
* 401k Savings and Investment plan
* Free admission to Palace Parks in the continental US
* A generous paid time off program in which the benefits increase with your tenure with the company
When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results.
If you're ready to join our amazing team, please apply by clicking on the link above. You may also visit our website at *************************** --> Job Opportunities to see if you're a fit for our other open positions.
Do not miss the chance to spark your career now!
Card Services Specialist
Sales Associate And Customer Service Job 7 miles from Kaneohe
DO YOU WANT TO MAKE A DIFFERENCE? Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members. Electronic Services Specialist
Department: Electronic Services
FLSA Classification: Non-Exempt
Reports to: Electronic Services Manager
Employee Benefits
One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.
In addition to competitive pay, we are proud to offer a comprehensive benefits package.
Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
Medical and Dental Plan Premium Waiver Option
401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
Vacation Cash-Out Program
Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
Company Pays for Employee Group Basic Life With AD&D Insurance
Company Pays for Employee Long Term Disability Insurance
Company Pays for Employee Long Term Care Insurance
Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
Employee Assistance Program (EAP)
Employee Loan Discount
Company Subsidizes 50% for Adult Monthly Bus Pass
Cash Reward Employee Referral Program
Workiversary Cash Reward and Gifts
Internal and External Professional Development Opportunities
And Many More!
Position Purpose:
This position performs back-office support for electronic services provided by the credit union. The department's responsibilities include credit and debit cards, ACH, bill payment , remote deposit capture, account maintenance, audits, and a variety of other back-office functions.
Essential Functions:
Performs ACH processing, including exceptions and stop payments.
Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
Processes credit card payments.
Inputs travel notifications for debit and credit cards.
Monitors overdrawn accounts.
Performs account maintenance on active and closed accounts.
Responds to bill payment inquiries.
Performs other duties as assigned.
Performance Standards:
Meet strategic objective for service level (NPS).
Meets established deadlines.
Accurately process requests and transactions.
Work performed in a timely manner.
Member complaints kept to a minimum.
Disputes are resolved within established timeframes.
Reconciling items are resolved within established timeframes.
Follow-up performed in a timely manner.
No compliance issues.
No audit issues.
Qualifications:
Education/Certification:
High School degree or GED is required.
Required Knowledge:
Basic understanding of MS Office Suite is desired.
Basic knowledge of financial institution applications.
Experience Required:
Two years clerical/financial institution/operations & customer service experience.
Skills/Abilities:
Excellent verbal and written communication skills.
Good analytical, creative, and problem-solving skills.
Excellent computer skills.
Physical Activities and Requirements of this Position:
Repetitive Motion:
Movements frequently and regularly required using wrists, hands, and/or fingers.
Communication Skills:
Must frequently convey detailed or important instructions of ideas accurately and quickly.
Visual Abilities:
Average visual acuity necessary to read, prepare and inspect documents or products.
Hearing:
Able to hear average or normal conversations and receive information.
Physical Strength:
Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
Reasoning Ability:
Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Mathematics Ability:
Able to perform basic math skills including adding, subtracting, multiplying, and dividing using a calculator.
Language Ability:
Able to write and compose sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.
Working Conditions:
Air-conditioned, smoke-free office setting.
Attendance Requirements:
Please note that scheduled attendance requirements may change due to business needs.
Business Hours:
Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.
Specialist I II III Deposit Servicing
Sales Associate And Customer Service Job 7 miles from Kaneohe
Provide back-office support for branches and departments. Perform services related to the functions of the department under supervision of the senior specialist, assistant manager, or department manager.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
Perform day-to-day back-office operations, including but not limited to deposit product maintenance, monetary processing, return items, compliance related items, lockbox, micrographics, legal processing and ACH processing. Able to research and resolve back-office operational problems with little or no assistance.
Assist with monitoring and coordinating all processes related to deposit operations processing. Communicate and follow-up with all department related initiatives as directed by supervisors and/or managers. Assist with resolving internal and external customer problems and complaints with the highest quality of customer service.
Responsible for maintaining individual KPI logs. Provides input on procedure updates as required. Researches and resolves deposit operations issues.
Knowledge of compliance with the state and federal laws, rules, and regulations, and the bank's policies and procedures, and related requirements.
Minimum Qualifications:
Education:
Specialist I
High School Diploma or GED equivalent required.
Specialist II
High School Diploma or GED equivalent required.
Specialist III
High School Diploma or GED equivalent required.
Experience:
Specialist I
1+ years of banking operation experience, including knowledge of bank products, services and documentation. (A bachelor's degree can substitute for 2 years of work experience.)
Specialist II
2+ years of banking operation experience, including knowledge of bank products, services and documentation. (A bachelor's degree can substitute for 2 years of work experience.)
Specialist III
3+ years of banking operation experience, including knowledge of bank products, services and documentation. (A bachelor's degree can substitute for 2 years of work experience.)
Physical Requirements & Working Conditions:
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Call Center Operator
Sales Associate And Customer Service Job 5 miles from Kaneohe
Hawaii Island Community Health Center
Job Title- Call Center Operator
Under the general direction of the Director of Clinical Operations and direct supervision of the Call Center Manager, the Call Center Operator (CCO) must be able to answer a multi-line switch board rapidly and direct calls to the correct destination without any delay. The operators greet the caller, answer questions, route calls appropriately, accurately document information as needed, and provide professional and courteous customer service.
Duties and Responsibilities
Answer a high volume of inbound calls while maintaining a swift response rate, in accordance with organizational standards. In general, their role is to resolve customer issues and process requests which vary depending on the needs of each caller.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
This position may have various work assignments within HICHC. This description is intended to be generic in nature, and as such it does not detail all duties and responsibilities of the job assignment. Various duties, responsibilities and accountabilities may be assigned to an incumbent in this position depending on program needs, and may include but not be limited to the following:
Call Center Activities
• Answers the telephone promptly and courteously, screens calls, and connects callers to the appropriate departments, offices, or individuals.
• Verifies callers and their contact information.
• Provides general information to callers about programs, functions, and services available through HICHC.
• Identifies and directs inquiries for urgent appointments to designated triage nurse(s).
• Assists with scheduling, rescheduling, canceling, and confirming clinic appointments for new and returning patients.
• Forwards calls requesting referrals, medication refills, lab test orders and results to the appropriate departments or personnel.
• Maintains daily records on the numbers and types of patient calls/encounters.
• Ensures customer satisfaction by striving to maintain a positive, empathetic, and professional attitude towards patients/callers at all times.
• Communicates with callers/patients effectively by actively listening, acknowledging their requests or complaints, and facilitating access to services or resolution of complaints.
• Remains aware of services offered throughout the clinic and in the community that will serve the patient's needs.
• Registers new patients and updates registration information for existing patients to facilitate scheduling appointments, directing to triage nurse, or routing to other departments for assistance.
• Collects and updates personal, demographic, health, and insurance information and enters data accurately in the patient's chart.
• Follows department protocol in handing difficult, angry, or disruptive callers.
• Participates in ongoing customer service, telephone and software skills, and other training as directed by department Manager.
III. POSITION SPECIFICATION
Requirements of Position
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
• High School graduate or GED certificate and six months to one year related experience and/or training is required; OR any equivalent combination of experience, training and/or education.
Knowledge, Skills and Abilities
• Position requires basic knowledge of general office procedures including filing, copying, faxing.
• Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts,
• Ability to work on multiple tasks within established deadlines.
• Ability to work under the direction of a Manager and follow instructions.
• Ability to take the initiative to resolve patient concerns and problems.
Language Skills
• Ability to read and interpret documents such as government regulations and guidelines, patient records, operating and maintenance instructions, procedure manuals, etc.
• Ability to write at a minimal level of competence, including internal reports and memoranda.
• Ability to communicate with diverse groups of people to include staff and providers and patients
• Ability to communicate effectively with patients and their families to make their visit a pleasant experience.
• Sensitivity to the multicultural nature of the service area population and may be required to communicate in another language.
Personal Characteristics
Personal characteristics include: a team player, high integrity, multitasker, communication and customer relations skills, regular work attendance, courteous and friendly, able to work well with diverse groups of people, gain and maintain the respect of others, accept HICHC mission and values.
Retail Cosmetics Sales Associate - Lancome, Ala Moana Center - Part Time
Sales Associate And Customer Service Job 7 miles from Kaneohe
Be part of an amazing story.
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales. Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. You are focused on building a client base and nurturing strong client relationships in order to meet sales goals. You embrace innovation by leveraging new selling ideas and are comfortable communicating with customers virtually and via phone. You will provide customer consultations, including applying make-up and products.
What we can offer you
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
What you will do
Greet customers in a friendly and helpful manner
Use product knowledge to give expert guidance to each customer based on their wants, features, and choices
Build a relationship with customers by introducing them to beauty products and finding out their hidden needs
Show and teach the use of all beauty products by applying them on the customer
Keep proper display, organization, storage and restocking of inventory
Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program
Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets
Stay current with all training through Macy's educational resources, including attending Vendor trainings and virtual trainings as requested
Merchandise new arrivals, process damages, testers and select merchandise to return to vendors
Use point of sale technology and applications to help in selling and fulfilling of customer orders
Follow hygiene standards and asset protection control and compliance procedures
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Skills You Will Need
Product knowledge: Good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
Communication: Comfortable communicating with customers virtually, via phone, and in person.
Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
Continuous learning: Self-driven to keep up with Macy's beauty product knowledge and beauty trends and stay current with all training through Macy's educational resources.
Makeup application: Show and teach the use of all beauty products by applying them on the customer.
Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Collaboration: Partnership with the total Beauty team to drive sales and deliver the customer experience
Who you are
Possess a passion and a business-minded attitude to succeed in a performance-based setting
Able to resolve customer problems in a constructive and forward-looking way
Strong organizational skills and can manage multiple tasks at once in a fast-paced environment
Able to work a flexible schedule including evenings & weekends
Enthusiasm for the beauty industry and the skills to provide outstanding customer care
Flexible and able to use sound judgment in ambiguous situations
Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
At least 1 year of customer service or selling experience required
Previous cosmetic or fragrance sales experience a plus
Essential Physical Requirements
Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
Frequent use of computers and handheld electronic equipment
Reaching, including above eye level, crouching, kneeling, stooping and color vision.
This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder.
Lifting and moving items weighing up to 25 lbs.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
BEAUTY00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macys JOBS.com.
Sales Specialist
Sales Associate And Customer Service Job 5 miles from Kaneohe
Position Overview: Are you ready to ignite your career in sales with passion and professionalism? We are on the hunt for a dynamic and motivated Outside Sales Representative to join our vibrant team and propel the growth of our life insurance products. As a key player in our sales force, you will forge strong client relationships, uncover customer needs, and offer tailored life insurance solutions. This thrilling role lets you work independently, meet potential clients in various settings, and hit your sales targets in a rewarding and supportive environment.
Key Responsibilities:
Prospecting and Lead Generation: Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting.
Client Consultation: Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions.
Sales Presentation: Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Tailor presentations to address specific client concerns and preferences.
Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention.
Market Research: Stay abreast of industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information.
Sales Reporting: Keep precise and up-to-date records of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for management review.
Compliance: Ensure all sales activities adhere to regulatory requirements and company policies, maintaining confidentiality of client information and upholding ethical standards.
Qualifications:
Proven experience in sales, preferably within the insurance or financial services industry.
Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients.
Outstanding presentation and negotiation skills.
Self-motivated with a results-driven mindset and the ability to work independently.
Willingness to travel within the assigned territory and manage a flexible schedule.
Valid driver's license and reliable transportation.
High school diploma or equivalent; a bachelor's degree in business, finance, or a related field is a plus.
Life insurance license or the ability to obtain one (we will assist you in acquiring your license if you are not currently licensed).
Benefits:
Competitive compensation with the most attractive commission and bonus structure in the industry.
Comprehensive training and continuous professional development.
A supportive team environment with access to seasoned mentors.
Opportunities for career advancement within the company.
Compensation:
Range is based on the average rep in current markets.
Bonuses are performance-based and paid every month on the 15th.
Residuals are paid on the anniversary date of the client's sale.
Card Services Specialist
Sales Associate And Customer Service Job 7 miles from Kaneohe
DO YOU WANT TO MAKE A DIFFERENCE? Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members. Position Title: Electronic Services Specialist Department: Electronic Services FLSA Classification: Non-Exempt Reports to: Electronic Services Manager Employee Benefits One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.In addition to competitive pay, we are proud to offer a comprehensive benefits package.
Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
Medical and Dental Plan Premium Waiver Option
401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
Vacation Cash-Out Program
Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
Company Pays for Employee Group Basic Life With AD&D Insurance
Company Pays for Employee Long Term Disability Insurance
Company Pays for Employee Long Term Care Insurance
Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
Employee Assistance Program (EAP)
Employee Loan Discount
Company Subsidizes 50% for Adult Monthly Bus Pass
Cash Reward Employee Referral Program
Workiversary Cash Reward and Gifts
Internal and External Professional Development Opportunities
And Many More!
Position Purpose :
This position performs back-office support for electronic services provided by the credit union. The department's responsibilities include credit and debit cards, ACH, bill payment , remote deposit capture, account maintenance, audits, and a variety of other back-office functions.
Essential Functions:
Performs ACH processing, including exceptions and stop payments.
Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
Processes credit card payments.
Inputs travel notifications for debit and credit cards.
Monitors overdrawn accounts.
Performs account maintenance on active and closed accounts.
Responds to bill payment inquiries.
Performs other duties as assigned.
Performance Standards:
Meet strategic objective for service level (NPS).
Meets established deadlines.
Accurately process requests and transactions.
Work performed in a timely manner.
Member complaints kept to a minimum.
Disputes are resolved within established timeframes.
Reconciling items are resolved within established timeframes.
Follow-up performed in a timely manner.
No compliance issues.
No audit issues.
Qualifications:
Education/Certification:
High School degree or GED is required.
Required Knowledge:
Basic understanding of MS Office Suite is desired.
Basic knowledge of financial institution applications.
Experience Required:
Two years clerical/financial institution/operations & customer service experience.
Skills/Abilities:
Excellent verbal and written communication skills.
Good analytical, creative, and problem-solving skills.
Excellent computer skills.
Physical Activities and Requirements of this Position:
Repetitive Motion:
Movements frequently and regularly required using wrists, hands, and/or fingers.
Communication Skills:
Must frequently convey detailed or important instructions of ideas accurately and quickly.
Visual Abilities:
Average visual acuity necessary to read, prepare and inspect documents or products.
Hearing:
Able to hear average or normal conversations and receive information.
Physical Strength :
Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
Reasoning Ability:
Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Mathematics Ability:
Able to perform basic math skills including adding, subtracting, multiplying, and dividing using a calculator.
Language Ability:
Able to write and compose sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.
Working Conditions :
Air-conditioned, smoke-free office setting.
Attendance Requirements :
Please note that scheduled attendance requirements may change due to business needs.
Business Hours :
Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.