Sales Associate And Customer Service Jobs in Avenel, NJ

About Wakefern Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , and Di Bruno Brothers banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailers compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. About You Your contribution The Customer Service Agent is responsible for supporting all aspects of replenishment and logistics activity within the department. General responsibilities include answering phone and email communications from internal and external customers including all banners, Wholesale customers and Wakefern product divisions. Core functions of this role include completing delivery discrepancy investigations, handling all types of store orders, supporting order scheduling, including DSD, directs, Wholesale and Transdock orders. During any type of Logistics crisis, the CSA represents the division, including staffing the Emergency Operations Center. The work performed is in a high volume call center and the CSA serves as a first-contact associate for store logistical needs. What you will do The core functions of this position include, but are not limited to, the following: Answer and respond to inbound calls and emails from retail locations Complete a delivery discrepancy investigation from start to finish, including reporting activities; use of the Delivery Discrepancy Application (DDA) is required Complete order poll monitoring from start to finish Create a report card; explain how to create a report card Create, adjust, cancel and understand a store order Create, update, cancel and understand a store return Understand basic information on an invoice, delivery receipt, loading diagram Understand, create and update an ordering schedule Understand basic information about Directs, Direct Store Deliveries (DSDs) and other non-warehouse deliveries Able to use the major scheduling, audio and video programs as well as an ability to learn new technologies and interfaces What we're looking for High school graduate or equivalent Outstanding telephone etiquette, verbal and written communication skills; ability to handle very heavy telephone volume Strong problem solving and critical thinking skills Ability to work in a fast-paced environment without constant direct supervision Good software skills; Microsoft Office Suite proficiency required; previous use of logistics-related software preferred (CGO, Cisco Finesse, Cisco WebEx, LINK, MicroStrategy, Pega Delivery Discrepancy Application, QMF, RAPID, Smartsheet, WMS) Work schedule flexibility; Split Work Week (any 4 out of 7 days) - Saturday and Sunday weekend coverage required 1st shift; 8am-4pm or 9am-5pm Retail experience preferred Multiple language experience preferred How you will succeed Core Competencies: Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two way communication. Build Relationships: Creates cross functional partnerships through the development and maintenance of constructive and cooperative relationships. Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work. Embrace Change: Looks for new ways of working by supporting advancements in processes and technology. Develop You: Identifies and capitalizes on opportunities for personal and professional career growth. Drive for Results: Supports divisional and strategic objectives through achievement of work goals. How you will work Ability to sit and work at a desk for long periods of time Ability to view screens for long periods of time

Our client is hiring a new customer support specialist team to train onsite in Downtown Manhattan until they can work a hybrid/remote schedule longterm. Bilingual skills in Spanish, French, Russian, Arabic, Mandarin, Hindi preferred. About the Company - Our client is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. About the Role - The Customer Success Specialist is responsible for supporting members and other key stakeholders across the customer's journey. They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support. The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced. The Customer Success Specialist will provide excellent customer experience, ultimately resulting in member retention through both inbound and outbound outreach. The Specialist is responsible for overseeing all aspects of member retention and being a single point of contact across all issues that are directed to the department including, but not limited to the following: Drafting and reviewing communications in support of member retention initiatives, communicating verbally and in writing with members to ensure members remain in the Plan Identify and track disenrollment reasons to minimize disenrollment, track and trend factors affecting enrollment. Identify and implement member retention initiatives that can be applied across all lines of business. Responsibilities - Responsible for implementing and executing all processes that involve Member Retention meetings including but not limited to, creating and distributing a monthly schedule, working with the appropriate departments to ensure adequate outreach and member attendance. Conducting one-on-one and group presentations inviting new members so that leads are generated and forwarded to the Sales Department. Attending JOC meetings to ensure Member related material is presented as well as education on member retention. Responsible of representing the Plan by participating in Health Fairs and other events where the Plan may be participating. May be required to work on the weekends. Responsible for the production of monthly reports as required and as requested. Responsible to conduct regular competitor analysis and make changes to the member retention meetings as needed. Qualifications - Minimum of 3 years Member Services/ Sales experience. Must have proven track record. Experience within the Medicare industry; health insurance background required. Experience working with Medicare, Medi-Cal, and Cal Medi Connect line of business. Required Skills - Good communication and organizational skills. An effective leader with the ability to influence, motivate and persuade members to continue with their membership plan. Exceptional presentation and public speaking skills. Excellent interpersonal skills. Ability to follow directions and work independently. Bilingual (Spanish/French/Russian/Hindi/Mandarin/Arabic) language skills preferred. Role: Recertification/renewal of membership. Follow appropriate processes to meet and exceed recertification targets set by the department. Make the recertification process as easy and seamless as possible for our members. Assisting members with completion of recertification applications. Partner with different parts of the organization to understand any barriers to the member's experience and work to resolve them appropriately. Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention. Enrollment and retention support. Assisting members with completion of all enrollment activities including but not limited to changing lines of business to ensure member is in the optimal plan, re-enrolling members due to administrative issues, premium payment etc. Assist members with PCP selection as well as locating providers and vendor within plan's network. Providing end to end customer support to drive customer satisfaction and improve customer experience. Interfacing with internal and external stakeholders to ensure complete resolution. Communicating verbally and in writing with members for all necessary Member Retention activities. Process improvements. Devising solutions in response to member dissatisfaction/ complaints/issues to support ongoing organizational improvement efforts. Support any ad hoc projects on process improvements. Report common trends identified during member outreach. Other duties as assigned. Paying at least $20+/Hour, based on experience/language skills

Must be bilingual French Speaking 3-6 months contract to hire based on performance , Monday -Friday 40 hours per week *Open to candidates with no call center experience but have to be bilingual French speaking and demonstrate excellent customer services skills Overview: Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion Working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies. Key Responsibilities: • Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information • Managing order flow from order acquisition to order entry in compliance with agreed trade terms • Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue • Managing backorders ensuring a clean sheet • Managing goods returns in compliance with agreed trade terms • Acting as customer's first point of contact in case of commercial, logistics, product claims • Supporting sales events such as Sales Campaigns, brands/product presentations, customer onsite training, customer visits, etc. through active participation in both organizational preparation and execution • Issuing sales/customer-related reporting to the benefit of both sales team and customer • Implementing and enhancing customer service-related procedures, processes and systems • Participating to ad hoc sales-related activities and/or projects Experience: • 0-2 years of work experience in a B2B customer service environment preferred • Proven customer facing experience • Sales experience within a controlled environment of advantage • Experience with SAP implementation of advantage • Good business knowledge of order-to-cash flows. • Working knowledge of Incoterms and customs rules. • Fluent in English; French and Spanish a plus • Good working knowledge of Office Pack (Excel, Power Point, Word)

Our client, a well known beauty brand, is seeking a LTT Customer Service Representative II for their Berkeley Height, NJ team. This role is on a hybrid schedule and the role will last for at least one year with the potential to extend to 2 years total. The role guarantees a 40 hour work week and pays up to $29.30/hr. Responsibilities: Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter) * Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed * Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices * Follow Brand and Care provided social FAQ documents for launches and key social moments * Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer * Recognizes and recommends new ways to influence consumers in their purchase decision * Alert critical customer complaints to internal Care and Brand teams and assist with problem solving * Provide social content and engagement recommendations based on consumer feedback and trends * Stay up to date on new social media platforms, tools and best practices * Live in the social ecosystem, stay on top of emerging trends in the landscape Responsiveness * Maintain 100% Reply Rate and established Response Time goals across social channels * Maintain consumer satisfaction and sentiment scores as established by the group * Monitor personal social KPI's using Sprinklr * Offers schedule flexibility to support the needs of the business which included weekends * Meets established quality standards in all contacts across all channels * Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction. * Documents product issues in a way that the information can be used for product improvement or development * Accurately enters required information in the CRM and surveys to ensure data integrity Job Qualifications * Bachelor's Degree * 1-2 years' social media engagement experience * Customer Service experience desired * Customer obsessed mindset * Knowledge and experience with major social media platforms required * Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team * Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends * Report back to internal team to funnel insights into product / experience / content creation strategy * High level of organization, attention to detail and positive attitude * Interest in beauty, fashion and/or lifestyle brands * Exceptional writing skills * Excellent problem-solving ability * Proficient in Microsoft applications including PowerPoint, Word and Excel. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

We are seeking a highly motivated candidate to work in our growing customer service department and provide support to our clients and sales team members. Candidate should be efficient, have strong organization skills, and work well with a team. We are looking for a candidate who can successfully grow within our company for many years. Average employee tenure is 20+ years. Position is based at our NYC Flagship showroom, 20 West 22nd Street. Responsibilities Process sales orders and sample requests Acquire freight rates Manage Product Inventory Coordinate shipping Assist Clients and sales rep Benefits Starting Base Salary: $22-27/hour based on qualifications 401K with company Match Defined Benefit Plan Profit Sharing Plan Health Insurance End of year Bonus dependent on performance About Us Nasco Stone + Tile is family owned and operated business importing and supplying natural stone from all over the world for over 70 years. We specialize in supplying directly to large-scale commercial as well distributors around the country through our architectural and design community. We have a NYC Flagship Showroom as well as a corporate headquarters and showroom in New Jersey where we stock 4,000,000 SF of stone and tile.We are an easy going environment with not alot of micro management. We are always willing to listen and work with employees for the greater good of the company and staff. **********************

Exciting Employment Opportunity at NutraBio Labs: Customer Service Representative We are pleased to present an exciting employment opportunity at NutraBio Labs for the position of Customer Service Representative. This role offers a chance to thrive within a professional, team-oriented, and dynamic work environment in the esteemed sports nutrition industry. NutraBio Labs, an FDA-registered and inspected sports nutrition manufacturer located in Middlesex, NJ, is actively seeking individuals who are detail-oriented and possess a positive, can-do attitude. We welcome applications from candidates with a strong interest in sports nutrition, training, and athletics. If you aspire to contribute to a fast-paced company and align with our values, we encourage you to apply. Position: Customer Service Representative Location: Middlesex, NJ 08846 Status: Full-Time (In-Office) Hours: Monday to Thursday: 9:00 AM to 5:30 PM Friday: 9:00 AM to 4:00 PM (early departure) 40 hours paid Job Responsibilities: Engage with customers through inbound and outbound calls. Process orders, coordinate deliveries, and provide timely updates on order statuses. Resolve customer inquiries promptly and accurately, fostering customer loyalty. Document all details of inquiries, comments/complaints, and actions taken. Consistently deliver high levels of professional service and assistance. Job Qualifications: Strong team player with experience in order entry and customer service; bilingual in Spanish/English is a plus. High school diploma or GED. Proficient in computer skills. Dependable with excellent attention to detail. Strong problem-solving skills, along with excellent communication and interpersonal abilities. Professional demeanor, appearance, and attitude. Excellent typing, spelling, and grammar skills. Demonstrated customer service skills and a positive team-oriented attitude. Benefits: Prompt weekly pay. 401(k) with company match. Medical coverage. Direct deposit. Vacation, personal days, and holiday pay. Growth opportunities within the company. How to Apply: If you are excited about this opportunity, please send your resume to ***********************.

Grignard Company is a leading producer of specialty chemical products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. **************** Key Responsibilities: This is an in-office position. Customer Support (Lead Customer Satisfaction Team Member): Adhere to all SOPs for Customer Support. Handle incoming and outgoing customer calls to ensure timely communication and support. Provide shipping rates for customer inquiries and prospects to ensure the best value. Communicate new orders to the appropriate Business Development/Account Management representative in the system. Maintain and update customer profiles in the accounting system. Maintain the Sample Request process, including tracking numbers and shipment dates for all customers/vendors. Office Administration: Adhere to all SOPs for Office Administration. Maintain all supplies necessary to support office operations. Handle invoice processing, including scanning to DCP. Create SOPs for Office Administration to standardize repetitive job functions as needed. Qualifications: Bachelor's Degree or 4 years of work experience in Customer Service. Strong communication and interpersonal skills. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Detail-oriented with strong organizational skills. Proficient in Microsoft Office. Proficient in using Zoho CRM software or similar CRM software. Proficient in using Sage accounting software or similar accounting software. What We Offer: Base Salary Comprehensive benefits package, including health, dental, and vision insurance. 401(k) plan Opportunities for professional development and career advancement. A collaborative and supportive work environment. Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!

Working Style: Based in the showroom with the ability to work weekends Travel: on a project basis, when needed Join our client's innovative and empathetic team, driven by a passion for creating inspiring, high-end residential spaces through their products. This company has a motivating, engaging, and welcoming culture, empowering each team member to deliver excellence and cultivate meaningful relationships. We seek a highly motivated and experienced NYC-based Showroom Sales Associate to join our client's design-obsessed team. As a Showroom Sales Associate, you will work with consumers, high-end interior design firms, hospitality, and purchasing agents to drive online and offline showroom sales in our downtown Manhattan location. In addition to managing showroom appointments and walk-in customers, you will be responsible for managing and fostering leads in the NYC Tri-State area to drive our showroom business. Key Responsibilities Manage in-store walk-in customers and appointments, working one-on-one with them, developing relationships to build a high repeat business Maintain showroom standards Achieve and exceed sales goals by cultivating leads and managing customer relationships Build your business by prospecting, networking and scheduling appointments Collaboratively ideate and execute with support from management, marketing, and sales Represent and communicate our brand story and mission Qualifications At least 3+ years in a retail sales role, preferably in furniture and/or home goods Energy, enthusiasm, and the ambition to flourish in a fast-paced sales culture Excellent sales and customer service skills The ability to work independently and take initiative while adhering to company policies and procedures Flexibility to work a retail schedule, including weekends and some holidays Product-obsessed and design-driven Motivated by sales growth, performance, profitability, and hitting and exceeding KPI's Naturally engaging and have a passion for learning about interior design and the design ecosystem Excited to develop and nurture relationships with our NYC Tri-State clients Thrive in a fast-paced retail environment Compensation and Benefits Annual Salary + Commissions + Spiffs + Full Benefits Package Full benefits package includes healthcare (medical, dental, vision), 401K with company match, paid time off, sick time, holidays, team gatherings, and more. Be part of a team that values your input and fosters your professional growth. Represent a company that prioritizes creativity, quality, and exceptional service. For immediate review and consideration, contact: Ashley Levin - ************************* For all active Interior Talent job listings, please visit Jobs.InteriorTalent.com Why work with Interior Talent? OUR CLIENTS hire us to FIND YOU Exclusively focused on the Architecture and Design industries We work with the DECISION MAKERS - Owners, Principals, Directors, and HR CONFIDENTIALITY & PROFESSIONALISM: We assist with the entire process so that looking into a new opportunity is DISCRETE and CONFIDENTIAL - we highly value your current position and will never do anything that would bring your future into jeopardy EXPERTISE: In the industry since 2003 We are your advocate, and WE GET IT - we know making a career decision is difficult, and we're here for you throughout the whole process **********************

Little Moony is more than just a children's brand - it's a place of imagination, craftsmanship, and heart. Guided by our founding principle - Happiness inside - we pour care into every piece we create and every experience we offer. Bringing this vision to life takes a dedicated team that shares a passion for excellence and a belief in doing things the right way. We prioritize our customers, embrace innovation, and strive for continuous improvement. We hold ourselves accountable, lead with integrity, and challenge each other to grow. As part of Little Moony, you help build a space that is as welcoming and full of joy as the children we design for. Here, every team member has a voice, a purpose, and a role in making magic happen every day. We are looking for the right person to become part of our Little Moony family and represent our brand at our store on Mulberry Street. In this key role, the Sales Associate will be a Little Moony Brand Ambassador and an expert in baby and children's products, offering a gold standard customer service through in-depth product knowledge, authentic customer engagement, and effective communication. The ideal candidate for this position has at least two years of experience in retail and embodies our three pillars of brand success: 1) People & Service Focus 2) Sales Generation & Business Driver 3) Visual Merchandising & Operational Excellence RESPONSIBILITIES INCLUDE: 1) People & Service Focus Provide a welcoming and friendly atmosphere and excellent customer service inside our store Introduce the ‘Little Moony brand story' while helping visitors find the right items 2) Sales Generation & Business Driver Meet daily sales goals and KPI's Meet performance targets and drive productivity and profitability (conversion rates, AOV) Maintain and develop personal relationships to ensure customer loyalty 3) Visual Merchandising & Operational Excellence Merchandise products in a delightful way and maintain standards of product presentation Maintain, update and restock store inventory Keep the store tidy, organized and restocked at all times Help with management of inventory: receiving, quality check and update products in inventory management system. Price and placing new product arrivals in their dedicated areas Monitor and updating inventory levels and alerting the team if certain items run low We are looking for someone who can lead by example with a can-do attitude, is a fast learner, and, first and foremost, enjoys working with and helping others. In particular, we are seeking someone who possesses the following: QUALIFICATIONS: 2+ years of work experience in a retail environment Customer Service and strong communication skills Trustworthy, responsible, and punctual Professional in mannerisms and appearance Proficient with computer/iPad/ Point of Sale system/ MS Office and Google Docs College graduate fluent in the English language with excellent written and oral communication skills Able to work 20-30 hours per week including weekends (4 hours minimum per day) Available during the peak Holiday Season (Month of December) and during San Gennaro Festival (10 days in September). Weekly schedule subject to change. Little Moony reserves the right to modify schedule based on weekly needs and requirements. REWARDS/BENEFITS: The opportunity to be part of a growing company Competitive pay Great perks and special discounts

This is an On-Site role in our Piscataway, NJ location. About Us: Team Beans/Forever Collectibles, LLC (FOCO) is a worldwide leading manufacturer of sports and entertainment merchandise, including products ranging from collectibles and novelty items to promotional memorabilia. With all the major sports licenses at our fingertips, along with a powerful infrastructure and broad variety of products, our company is reaching new heights every day. The success of FOCO's expansion is directly related to our ability to bring fresh designs and manufacturing techniques to categories in need of innovation. We are constantly searching for dedicated and driven professionals to join and help grow our team! Job Summary: We are seeking an passionate sports fan and motivated Onsite Customer Service Representative to join the FOCO team and provide an unforgettable experience for all our customers. In this role, you will provide outstanding support to fans around the world, ensuring their inquiries and issues are resolved promptly and effectively. Your ability to connect with customers and represent our brand values will play a crucial role in maintaining our reputation for excellence. Key Responsibilities: Customer Support: Assist customers with inquiries via chat, email, and phone, addressing questions about products, orders, and policies via Zendesk and ensure tickets are answered on-time and with excellent customer service. Problem Resolution: Handle customer complaints and issues with empathy, working to resolve them swiftly and efficiently to ensure customer satisfaction. Product Knowledge: Maintain a strong understanding of our product line to provide accurate information and recommendations to customers. Order Management: Process orders, returns, and exchanges in a timely manner, ensuring all transactions are accurately recorded and communicated to the customer. Feedback Collection: Gather customer feedback to help improve our services and product offerings and communicate insights to the management team. Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience. Brand Representation: Uphold the company's values and mission in every customer interaction, promoting a positive and professional image of the brand. Qualifications: 2+ years of customer service experience Experience with Zendesk and Shopify is REQUIRED. High school diploma or equivalent Fluency in English Strong communication skills, both verbal and written. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficient in using customer service software and Microsoft Office Suite. Passion for sports and a good understanding of our product offerings is a plus. Must be able to pass a background check. Flexibility to work various shifts, including weekends and holidays. Show up for work! Come on time and be committed to be your best. What We Offer: Competitive salary and benefits package. Opportunity to work in a vibrant, sports-focused environment. Climate Controlled office setting. Career growth and development opportunities. Employee discounts on our products. A supportive team culture that values collaboration and innovation. Tryouts are open at FOCO! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts: Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week. Responsibilities Communicate with customers via phone, email and live chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Sports interest and knowledge

A banking services company in New York City is looking to add a new Customer Services Representative to their growing team. In this role, the Customer Services Representative will be responsible for for assisting Commercial Banking teams with the handling of all service-related matters for their clients, including operations, account opening and maintenance, cash management, and loan servicing. About the Opportunity: Start Date: ASAP Hours: 9am to 5pm Responsibilities: Establish robust partnerships and open communication with the business, operations, and internal banking teams to effectively liaise, manage workload and help provide a white glove experience for our internal and external clients Assist in the review of daily reports, temporary overdrafts, and funds transfer requests including fee modifications and waivers Collect documents and liaise with clients and internal teams for the account opening process and associated tasks related to KYC Perform client call backs to authenticate and verify client requests related to client transactions, account maintenance and loan servicing Coordinate and manage manual wire and internal transfer requests Assist clients/internal partners via various methods of communication (e.g. online application, phone, chat, in-person, email etc.) Effectively handle the timing of communication and response to processing requests, providing instructions, scheduled training, bank projects, voicemails and emails for both internal partners and external clients to help contribute to our high-touch brand Perform other duties, as needed Qualifications: 1+ year of Customer Service experience Bachelor's Degree or transferable work experience High School Diploma / GED Solid problem solving and time management skills Exceptional phone etiquette Great interpersonal skills Excellent communications skills (written and verbal) Strong attention to detail Highly organized Desired Skills Previous experience in a Banking setting KYC background

We are looking for a Customer Account Specialist to manage and support customers who are not assigned to a sales manager, as well as assist selected customers alongside a sales manager. This role will also support the Head of Customer Service in optimizing daily processes and ensuring a seamless customer experience. The ideal candidate will be highly organized, customer-focused, and proactive in driving efficiency and satisfaction. Key Responsibilities Manage the end-to-end order process, from purchase order receipt to delivery and invoicing. Serve as the primary point of contact for customers, handling inquiries, requests, and complaints. Process and coordinate customer sample requests and shipments. Oversee and coordinate customer complaints, working closely with Quality Assurance (QA). Collaborate with the technical team to manage questionnaires and technical documentation. Execute customer communication activities, including change notifications and updates. Continuously assess and improve daily work processes to enhance efficiency and customer service. Ensure high levels of customer satisfaction through proactive communication and problem-solving. Monitor and follow up on customer contracts, agreements, and blanket orders. Maintain close coordination with supply chain, warehouse, and forwarders to minimize delivery delays. Qualifications & Experience Business or commercial education background. Up to 3 years of international work experience, ideally in a value-added solutions environment. Strong analytical mindset with a proactive approach to problem-solving. Comfortable working in an international and multicultural environment. Experience using CRM/ERP systems. Excellent communication and relationship-building skills. Confidence in initiating customer interactions and maintaining professional engagement.

Bilingual Customer Service Representative (Part-time, Spanish-English) 📅 Schedule: Monday, Tuesday, Friday, and Saturday | 12:00 PM - 8:30 AM Responsibilities: Handle a high volume of client inquiries in both English and Spanish Research and resolve customer issues efficiently Provide accurate, valid, and complete information to customers Multitask effectively while maintaining excellent service Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution Assist with client reporting as needed Required Skills: Bilingual: Fluent in English and Spanish (both verbal and written) Proven experience in customer support or as a customer service representative Strong contact handling skills and active listening Proficiency in Microsoft Outlook, Word, and Excel Excellent communication and problem-solving skills Ability to adapt to different personality types and customer needs Strong multitasking, prioritization, and time management skills Compensation: Pay: $16.00 - $19.00 per hour Flexible schedule On-the-job training provided Location: Newark, NJ 07102 (In-person) Must be able to reliably commute or plan to relocate before starting work

FinPro, Inc is a management consulting firm that specializes in financial institutions, with a growing suite of digital analytics products. We are a recognized thought leader in the industry, regularly helping to set national policy and introduce new, ground-breaking changes to how the industry functions. We are the go-to firm for starting new banks, and have a wholly owned broker-dealer. We are always evolving, and always looking for a better way to do something. Our clients hire us on the expectation that we are the best, so we demand the best from everyone that works here. Our open position is for a Customer Service Representative on our Digital team. You will be expected to learn our digital systems and basic banking concepts, and provide customer service on those digital products. There is potential for future advancement here as we build out the Customer Service team over time. You will have the ability to potentially take on leadership of the team as it grows. We care about personality and culture. We don't care what your education background is, whether you went to college, or what "experience" you have in your prior positions. If you have the right attitude and drive to be the best, you will be far more successful than someone with years of experience who never does more than is necessary. Own everything you do. If you have not been scared away, then Hi, I'm Bob Musso. I would love to get to know you more so please apply if you are interested, and in your application message, tell me about yourself, and why you think this is the right fit for you. Some quick insights: Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Management of HubSpot customer service platform Documentation and management of end user knowledge base

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

Insight Global is looking for customer service representatives for one of our clients to sit 5 days onsite in the Bronx, NY. Job Summary: The Customer Service Representative (CSR) will be responsible for contacting students who have been accepted into our charter school program and assisting them with the onboarding process for the new school year. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional service to our students and their families. Key Responsibilities: • Contact newly accepted students and their families to welcome them to the program. • Provide detailed information about the onboarding process, including required documentation, important dates, and next steps. • Answer any questions students and families may have about the program and the school. • Assist with the completion and submission of necessary forms and paperwork. • Coordinate with other departments to ensure a smooth onboarding experience. • Maintain accurate records of all communications and interactions with students and families. • Follow up with students and families to ensure all onboarding requirements are met. • Address any concerns or issues that arise during the onboarding process in a timely and professional manner. Compensation: $17-18/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. REQUIRED SKILLS AND EXPERIENCE • High school diploma or equivalent; associate's or bachelor's degree preferred. • Previous experience in customer service, preferably in an educational setting. • Excellent verbal and written communication skills. • Strong organizational and time management skills. • Ability to work independently and as part of a team. • Proficiency in Microsoft Office Suite and other relevant software. • Bilingual skills are a plus.

CUSTOMER SERVICE REP(ASSOC DEGREE) SALARY 60-70K MANUFACTURING EXPERIENCE PREFERRED Growing Manufacturer needs someone to handle customer purchase order entries, following up on a large amount of emails on a daily basis, direct customer inquiries and complaints to the right contact, work with accounting to invoice customers, set up and maintain accurate records and files, and scan and file documents. Should have experience in Microsoft Office Suite/Outlook and the ability to multitask and follow through on tasks consistently. Position will require 4-6 years experience in customer service preferably with a manufacturing organization. Please email **********************

A boutique biotechnology company based in Jersey City is looking for an Inside Sales Associate, with medical device experience, to join the team this March. The Company: This is a leading team in the field of regenerative medicine, focusing on the development and manufacturing of medical devices designed to prepare autologous cellular therapies, particularly platelet-rich plasma (PRP). Their products enable HCPs to perform a range of treatments using a patient's own blood, including for conditions like joint pain, wound healing, hair restoration, and aesthetic procedures. The team are on a growth journey and looking for outside the box thinkers to join them on the sales team, those that are adept at breaking down barriers to entry and building relationships. The Role: Reaching out to new leads generated by outbound call programs to present the company and its products. Follow-up on all assigned perspective and active clients and report the status of the projects/action plan in the local CRM. Listening to customers' concerns / complaints and providing detailed information regarding products & services. Determining the quickest, most effective method to respond to a client's or customer's questions. Escalating queries and concerns as needed, advising clients using best practice and troubleshooting common issues with a product or service. Required Experience: Bachelor's Degree (ideally in the scientific field) and 2-3 years of inside sales experience in a medical device or pharmaceutical setting. An ability to generate genuine potential business interest - confident in lead genning ability. Capable managing customer process and pain points successfully. A strong work ethic, willingness to try out new approaches/take on new projects & a genuine interest in the medical device space. Excellent attention to detail and written & verbal communication.