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Customer Support Analyst salary
Average customer support analyst salary
$65,147
How much does a customer support analyst make?
The average customer support analyst salary in the United States is $65,147. Customer support analyst salaries typically range between $42,000 and $99,000 yearly. The average hourly rate for customer support analysts is $31.32 per hour.
Customer support analyst salary is impacted by location, education, and experience. Customer support analysts earn the highest average salary in New Jersey.
Where can a Customer Support Analyst earn more?
Customer Support Analyst salary estimates from across the web
Average customer support analyst salary by state
Highest paying states for customer support analysts
Rank  | State | Avg. Salary | Hourly Rate |
|---|---|---|---|
| 1 | California | $78,712 | $37.84 |
| 2 | Nevada | $71,951 | $34.59 |
| 3 | Delaware | $81,024 | $38.95 |
| 4 | Washington | $66,520 | $31.98 |
| 5 | Rhode Island | $74,056 | $35.60 |
| 6 | Maryland | $71,214 | $34.24 |
| 7 | District of Columbia | $71,255 | $34.26 |
| 8 | Massachusetts | $78,772 | $37.87 |
| 9 | Vermont | $71,734 | $34.49 |
| 10 | New Jersey | $82,641 | $39.73 |
| 11 | Pennsylvania | $81,078 | $38.98 |
| 12 | Arizona | $64,352 | $30.94 |
| 13 | New Hampshire | $61,486 | $29.56 |
| 14 | Arkansas | $61,259 | $29.45 |
| 15 | New York | $73,945 | $35.55 |
| 16 | Michigan | $56,007 | $26.93 |
| 17 | Connecticut | $69,628 | $33.48 |
| 18 | Hawaii | $66,683 | $32.06 |
| 19 | Virginia | $61,405 | $29.52 |
| 20 | Maine | $68,030 | $32.71 |
| 21 | Oregon | $61,934 | $29.78 |
| 22 | Utah | $54,553 | $26.23 |
| 23 | North Dakota | $56,190 | $27.01 |
| 24 | Texas | $57,185 | $27.49 |
| 25 | Illinois | $57,070 | $27.44 |
| 26 | Alabama | $53,310 | $25.63 |
| 27 | Oklahoma | $53,622 | $25.78 |
| 28 | New Mexico | $53,659 | $25.80 |
| 29 | Nebraska | $55,767 | $26.81 |
| 30 | Idaho | $52,291 | $25.14 |
| 31 | Wisconsin | $54,765 | $26.33 |
| 32 | South Carolina | $50,722 | $24.39 |
| 33 | Ohio | $52,817 | $25.39 |
| 34 | West Virginia | $52,599 | $25.29 |
| 35 | Kentucky | $52,152 | $25.07 |
| 36 | Georgia | $50,452 | $24.26 |
| 37 | South Dakota | $47,212 | $22.70 |
| 38 | Louisiana | $48,622 | $23.38 |
| 39 | North Carolina | $51,757 | $24.88 |
| 40 | Florida | $50,406 | $24.23 |
| 41 | Indiana | $49,291 | $23.70 |
| 42 | Tennessee | $50,338 | $24.20 |
| 43 | Alaska | $39,336 | $18.91 |
| 44 | Missouri | $50,597 | $24.33 |
| 45 | Kansas | $48,006 | $23.08 |
| 46 | Wyoming | $48,371 | $23.26 |
| 47 | Colorado | $45,840 | $22.04 |
| 48 | Mississippi | $46,703 | $22.45 |
| 49 | Montana | $44,560 | $21.42 |
| 50 | Minnesota | $47,407 | $22.79 |
| 51 | Iowa | $46,473 | $22.34 |
Highest paying cities for customer support analysts
The highest-paying cities for customer support analysts are San Francisco, CA, Philadelphia, PA, and Boston, MA.
| Rank | City | Avg. Salary | Hourly Rate |
|---|---|---|---|
| 1 | San Francisco, CA | $86,521 | $41.60 |
| 2 | Philadelphia, PA | $81,833 | $39.34 |
| 3 | Boston, MA | $78,810 | $37.89 |
| 4 | New York, NY | $74,055 | $35.60 |
| 5 | Columbia, MD | $71,314 | $34.29 |
| 6 | Seattle, WA | $66,820 | $32.13 |
| 7 | Phoenix, AZ | $64,513 | $31.02 |
| 8 | Rogers, AR | $61,017 | $29.34 |
| 9 | Harrisonburg, VA | $60,180 | $28.93 |
| 10 | Austin, TX | $57,757 | $27.77 |
| 11 | Chicago, IL | $57,361 | $27.58 |
| 12 | Omaha, NE | $55,974 | $26.91 |
| 13 | Cleveland, OH | $55,701 | $26.78 |
| 14 | Lansing, MI | $55,081 | $26.48 |
| 15 | Salt Lake City, UT | $54,118 | $26.02 |
| 16 | Oklahoma City, OK | $53,684 | $25.81 |
| 17 | Raleigh, NC | $52,880 | $25.42 |
| 18 | Frankfort, KY | $52,555 | $25.27 |
| 19 | Savannah, GA | $50,961 | $24.50 |
| 20 | Miami, FL | $50,868 | $24.46 |
Customer Support Analyst salary details
A customer support analyst's salary ranges from $42,000 a year at the 10th percentile to $99,000 at the 90th percentile.
What is a customer support analyst's salary?
| Percentile | Annual Salary | Monthly Salary | Hourly Rate |
|---|---|---|---|
| 90th Percentile | $99,000 | $8,250 | $48 |
| 75th Percentile | $81,000 | $6,750 | $39 |
| Average | $65,147 | $5,429 | $31 |
| 25th Percentile | $52,000 | $4,333 | $25 |
| 10th Percentile | $42,000 | $3,500 | $20 |
Highest paying customer support analyst jobs
The highest paying types of customer support analysts are application support analyst, network support analyst, and customer support engineer.
| Job Title | Annual Salary | Monthly Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| Help Desk Analyst | $37,318 | $3,110 | $17.94 | 87,591 |
| Technical Support Trainer | $45,722 | $3,810 | $21.98 | 168,898 |
| Support | $36,227 | $3,019 | $17.42 | 136,788 |
| Analyst | $73,007 | $6,084 | $35.10 | 253,138 |
| Technical Support Technician | $40,210 | $3,351 | $19.33 | 165,677 |
| Desk Support Technician | $40,715 | $3,393 | $19.57 | 130,485 |
Top companies hiring customer support analysts now:
Which companies pay customer support analysts the most?
Customer support analyst salaries at SAP and Apple are the highest-paying according to our most recent salary estimates. In addition, the average customer support analyst salary at companies like Citi and Micron Technology are highly competitive.
| Rank | Company | Average Salary | Hourly Rate |
|---|---|---|---|
| 1 | SAP | $126,610 | $60.87 |
| 2 | Apple | $122,743 | $59.01 |
| 3 | Citi | $115,379 | $55.47 |
| 4 | Micron Technology | $110,329 | $53.04 |
| 5 | Intel | $109,905 | $52.84 |
| 6 | HP | $105,590 | $50.76 |
| 7 | Vista Equity Partners | $105,096 | $50.53 |
| 8 | ServiceNow | $104,246 | $50.12 |
| 9 | Verint | $96,710 | $46.50 |
| 10 | Square | $96,595 | $46.44 |
| 11 | E2open | $96,417 | $46.35 |
| 12 | Motorola Solutions | $95,873 | $46.09 |
| 13 | Workday | $95,479 | $45.90 |
| 14 | Netcracker | $93,513 | $44.96 |
| 15 | American Eagle Outfitters | $91,854 | $44.16 |
| 16 | Triumph Group | $91,036 | $43.77 |
| 17 | Vertafore | $90,567 | $43.54 |
| 18 | Oracle | $90,341 | $43.43 |
| 19 | SAIC | $90,309 | $43.42 |
| 20 | The AES | $90,283 | $43.41 |
Wage gap by gender, race and education
Customer Support Analyst salary by industry
The average customer support analyst salary varies across industries:
- The average customer support analyst salary in the technology industry is $79,807, the highest of any industry.
- The average customer support analyst salary in the finance industry is $65,055.
- Customer support analysts in the retail industry earn an average salary of $48,289, the lowest of any industry.
Highest paying industries for customer support analysts
| Rank | Industry | Average Salary | Hourly Rate |
|---|---|---|---|
| 1 | Technology | $79,807 | $38.37 |
| 2 | Telecommunication | $65,055 | $31.28 |
| 3 | Health Care | $62,904 | $30.24 |
| 4 | Retail | $48,289 | $23.22 |
High Paying Customer Support Analyst Jobs
Customer Support Analyst salary trends
The average customer support analyst salary has risen by $9,955 over the last ten years. In 2014, the average customer support analyst earned $55,192 annually, but today, they earn $65,147 a year. That works out to a 9% change in pay for customer support analysts over the last decade.
Compare customer support analyst salaries for cities or states with the national average over time.
Average customer support analyst salary over time
Compare customer support analyst salaries for individual cities or states with the national average.
- National Average
- Columbus, OH
Customer Support Analyst salary by year
| Year | Avg. Salary | Hourly Rate | % Change |
|---|---|---|---|
| 2025 | $65,100 | $31.32 | +3.3% |
| 2024 | $63,000 | $30.29 | +2.3% |
| 2023 | $61,600 | $29.60 | +1.5% |
| 2022 | $60,600 | $29.16 | +1.6% |
| 2021 | $59,700 | $28.68 | +1.6% |
Recently added customer support analyst salaries
| Company | Job | Location | Date Added | Salary |
|---|---|---|---|---|
| Mediaocean | Customer Success Analyst, Finance | New York, NY | 12/15/2024 | $45,000 |
| Sharetec Systems, Inc. | Customer Success Support Analyst | Kent, WA | 12/15/2024 | $45,000 |
| Django Rest Framework | Customer Support Analyst | Denver, CO | 12/14/2024 | $88,000 |
| The Kraft Heinz Company | Analyst, Customer Excellence | Cincinnati, OH | 12/13/2024 | $75,600 |
| Ultimate Staffing | Customer Support Analyst | American Fork, UT | 12/12/2024 | $35,479 |
| Ariat | Customer Support Analyst | Fort Worth, TX | 12/11/2024 | $54,262 |
| Shazam | Customer Support Analyst | Chickasha, OK | 12/11/2024 | $45,400 |
| Sharetec Systems, Inc. | Customer Success Support Analyst | Maine, NY | 12/09/2024 | $45,000 |
| Sharetec Systems, Inc. | Customer Success Support Analyst | Kansas City, MO | 12/09/2024 | $45,000 |
| Ingka External | Customer Experience Analyst | Tampa, FL | 12/05/2024 | $40,050 |
Customer Support Analyst salary FAQs
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