Account Representative Jobs At Royal Credit Union

Cetera Financial Group is currently seeking a Service Professional for our company's office located in St. Cloud, MN. This is a unique opportunity to join our team to provide customer service to our clients. What you will do: As a Service Professional at Cetera Financial Institutions, you will be responsible for creating Raving fans by delivering excellent service to our clients. The goal is to build and maintain client loyalty as well as to create the world's most referable platform. Handle complex and escalated issues from financial professionals and customers. Provide support to our clients in all aspects of their business. This will include brokerage operations, advisory accounts, transfers, direct business, etc. Provide support to our clients with the navigation and use of various systems associated with the Broker/Dealer Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedule. Utilize the CRM (Client Relationship Management) tool to accurately record each call. Work independently within the team to assist callers without requiring outside assistance. Participate in special projects as assigned. Provide training support on department process and system navigation What you need to have: 1+ year of previous call center experience 1+ year of proficiency with Microsoft Office tools. Must have High School diploma or GED Demonstrated experience delivering excellent problem resolution, organizational and follow up skills Success driven personality Really catch our eye with: Demonstrate a real passion for providing high level of customer service. Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills Top notch communication and interpersonal skills Keen eye for detail Highly responsive to coaching and training. Able to work well independently as well as collaborating with team members and other peers/leaders Show an understanding of the Financial Services Industry and our role in it. Banking experience College degree or equivalent experience Compensation: The base annual salary range for this role is $42,000 - $50,000 plus annual bonus potential. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations. #LI-Hybrid

Join our team and play a crucial role in ensuring efficient laboratory operations and excellent client support. We are seeking a detail-oriented and proactive individual to assist with environmental sample processing, client communication, and workflow coordination. Responsibilities: Environmental sample receipt and work order submittal into LIMS; Evaluation and distribution of daily laboratory work orders; Distribution of sampling supplies to clientele and field personnel Maintain work order productivity by evaluating daily laboratory workflow; establishing priorities; anticipating peak and slack periods; providing feedback to RMB's Laboratory Director, Senior Quality Assurance Director Project managers, and laboratory technical directors on work orders and operational adjustments; ensuring workflow objectives, deliverables, and work performance. Ensure sample compliance with EPA regulated sample collection, storage, and transportation guidelines; by providing accurate sampling guidance and education to clients; consulting with clients to ensure adherence with field and laboratory quality assurance measures; and providing proper guidance of standard operating procedure and EPA methodologies as applicable to sample receipt operations, Maintain confidential sample and client information in the Laboratory Information Management System (LIMS), Maintain laboratory sample collection supply inventory by checking stock to determine inventory levels; anticipating supply needs; placing and expediting orders for supplies; verifying receipt and distribution of supplies Maintain safety of the workplace and coordinate with Facilities Manager and Laboratory Director to maintain compliance with laboratory and OSHA requirements, Clerical activities such as but not limited to, filing, archiving, organization of client laboratory reports and correspondence. Support company operations as deemed necessary and appropriate by supervisor. Maintain self-motivation and open line of communication with clients and staff, Follow proper safety procedures, Maintain a professional and clean work environment, Maintain necessary organization to handle multiple projects and diverse work loads, Act as role model for work ethics, quality, and efficiency.

Cetera takes pride in its exceptional resource center team, dedicated to delivering outstanding customer service. Our team members are highly motivated, empathetic, and sincerely passionate about assisting others. They are dedicated to exceeding expectations to ensure our customers stay satisfied and connected. We're looking for individuals who thrive on challenges, show initiative, and are committed to making a positive impact. If you possess these qualities and are eager to join a team dedicated to excellence, we believe you'll thrive in our organization. We're currently seeking a Service Professional to join our team in one of our office locations, as this is a hybrid role. What you will do: Cultivating meaningful connections with advisors, their teams, and clients to foster continuing relationships. Establishing oneself as the primary point of contact for advisors' clients, providing comprehensive guidance throughout their journey, assuming responsibility from inception to successful resolution Proficiently addressing queries regarding brokerage operations, advisory accounts, and direct business, spanning from assisting with new account setup to managing transactions and servicing requirements. Empowering advisors with exceptional support, harnessing innovative technologies to optimize their productivity and achievements. Efficiently utilize our advanced CRM tool to meticulously record and track service requests, ensuring prompt and accurate follow-up. What you will need: Minimum 1 year experience working in a call center environment Minimum 1 year experience working in a financial institution/industry. Skilled in both written and verbal communication, proficient at effectively engaging with diverse audiences in a polite, professional, and influential manner. Embraces flexibility and adapts seamlessly to change in a dynamic and fast-paced environment, thriving on new challenges and opportunities. What is nice to have: Proficiency in utilizing industry-leading tools like Salesforce, Envestnet, NetX360, Docupace, RedTail, and others. Have previous broker-dealer experience Possess a current License; ex: Series 7, 24, 65, 99, etc. Compensation The base annual salary range for this role is $49,000 to $52,000 plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, licensing, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations. About Us What we give you in return: Not many teams can say that they support people's dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including: Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship. Easy access to mental health benefits to meet our team members and their families where they are. 20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities. 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years. Paid parental leave to support all team members with birth, adoption, and foster. Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more. Employee Assistance Program (EAP), LifeLock, Pet Insurance and more. About Cetera Financial Group: Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions. Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology. "Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions, Cetera Financial Specialists, and First Allied Securities. Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law. Agencies please note : this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated. Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.

Position Overview: Are you ready to ignite your career in sales with passion and professionalism? We are on the hunt for a dynamic and motivated Outside Sales Representative to join our vibrant team and propel the growth of our life insurance products. As a key player in our sales force, you will forge strong client relationships, uncover customer needs, and offer tailored life insurance solutions. This thrilling role lets you work independently, meet potential clients in various settings, and hit your sales targets in a rewarding and supportive environment. Key Responsibilities: Prospecting and Lead Generation: Leverage our unique platform that targets qualified candidates seeking our diverse life insurance products, allowing you to focus more on client interactions and less on lead hunting. Client Consultation: Perform comprehensive needs assessments to understand clients' financial goals and insurance needs, presenting and explaining life insurance options to help clients make informed decisions. Sales Presentation: Deliver captivating sales presentations to individuals and groups, showcasing the benefits and features of our life insurance products. Tailor presentations to address specific client concerns and preferences. Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service. Conduct regular follow-ups to ensure customer satisfaction and policy retention. Market Research: Stay abreast of industry trends, competitive products, and market conditions. Utilize this knowledge to position our life insurance products effectively and provide clients with pertinent information. Sales Reporting: Keep precise and up-to-date records of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for management review. Compliance: Ensure all sales activities adhere to regulatory requirements and company policies, maintaining confidentiality of client information and upholding ethical standards. Qualifications: Proven experience in sales, preferably within the insurance or financial services industry. Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients. Outstanding presentation and negotiation skills. Self-motivated with a results-driven mindset and the ability to work independently. Willingness to travel within the assigned territory and manage a flexible schedule. Valid driver's license and reliable transportation. High school diploma or equivalent; a bachelor's degree in business, finance, or a related field is a plus. Life insurance license or the ability to obtain one (we will assist you in acquiring your license if you are not currently licensed). Benefits: Competitive compensation with the most attractive commission and bonus structure in the industry. Comprehensive training and continuous professional development. A supportive team environment with access to seasoned mentors. Opportunities for career advancement within the company. Compensation: Range is based on the average rep in current markets. Bonuses are performance-based and paid every month on the 15th. Residuals are paid on the anniversary date of the client's sale.

Are you a driven and enthusiastic individual eager to build a fulfilling career in the financial services sector? Rivercity Insurance And Financial Services is looking for dedicated Sales Representatives to join our growing team. Enjoy the flexibility of full-time or part-time hours while making a meaningful impact in people's lives. Key Responsibilities: Build and maintain strong relationships with potential and existing clients. Conduct thorough needs assessments to identify clients' insurance needs. Present and explain insurance policies to prospective clients. Thrive in a lead-driven environment with NO COLD CALLING! What We're Looking For: Self-motivated individuals with a results-driven mindset. Strong time management skills and the ability to work independently. Must be at least 18 years of age. Commission-based compensation (1099). Access to complimentary training to help you succeed. If you're passionate about helping others and ready to take your career to the next level, we want to hear from you! Join Rivercity Insurance And Financial Services and grow with us!

We are a family-owned Commercial Collection agency in business for over 50 years with national and international clients. AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients. AFM is looking for a highly motivated and detail-oriented Commercial Collector to join our team. The ideal candidate will be responsible for managing and collecting outstanding debts from clients in the Commercial sector. Skills: Good written, verbal, listening and phone communications skills Problem solving and negotiation skills General computer skills with the ability to type Ability to work in a fast-paced environment Ability to maintain composure with difficult debtors Ability to handle a high-volume inventory Key Responsibilities: Make a high-volume amount of calls to business debtors to recover payment on delinquent accounts Accept payment by credit card, check by phone/fax/email Negotiate settlement within prescribed guidelines Provide account updates to clients as needed Locate businesses and individual owners through skip tracing techniques Meet and exceed monthly recovery goals Qualifications: Proven experience in debt collection, preferably in the Commercial sector. Strong negotiation and communication skills. Ability to handle difficult conversations and remain professional under pressure. Proficiency in using collection software and Microsoft Office Suite. Benefits: Competitive salary and performance-based bonuses Health, dental, and vision insurance Flexible paid time off and holidays Short-term disability Life insurance AD&D insurance

COLLECTIONS SPECIALIST - REMOTE, MUST BE IN WESTERN NEW YORK ( WITHIN 1 HOUR OF AMHERST, NY) Join American Coradius International LLC: A Leading Collections Agency At American Coradius International LLC (ACI), we pride ourselves on being a reputable, compliance-driven collections agency. Our fun and positive work environment, competitive compensation and benefits package, and abundant growth opportunities make us stand out. With an A+ rating from the Better Business Bureau, we have been exceeding expectations one customer at a time since 1989! Collector Position Summary: ACI is seeking commission driven individuals looking for a career as a compliant debt collection professional. We are looking for individuals with sound communication skills who place value on being team players. Our associates conduct business with respect, integrity, and an unwavering commitment to compliance and operational excellence, placing immense value on our client partnerships and the protection of their brands. Essential Duties and Responsibilities: Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account Utilizes all available skip tracing tools to establish contact with customers to arrange payment Review and monitor customer accounts daily to mitigate losses Take action on accounts needing additional attention under manager approval Ensure all company policies, procedures, and laws applicable to the position are maintained. Other duties as required Qualifications: High School Diploma required 1 year Customer Service, Sales, Financial Industry or related experience required. Proven ability to multi-task and work in a demanding environment Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar Active listening skills and an ability to influence others Proficient computer skills using Zoom, Microsoft Word and Excel Ability to embrace a team environment and a culture of continuous improvement MUST have a smart phone with the ability to download applications for remote work purposes. What We Offer: Competitive wage with unlimited financial growth through an uncapped monthly bonus A professional and stable employer dedicated to your success Growth opportunities-we are always looking for future leaders Great schedule-NO weekends, NO late nights. A healthy work-life balance Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options Generous paid vacation time, paid personal/sick time 401K with employer match Paid holidays A supportive team that cares about your success. We will collaborate with you until you reach your potential, which sets us apart from other employers. We understand that takes time! Salary: $16.00 - $17.00 per hour + Monthly uncapped bonuses Expected hours: No less than 37.5 per week Weekly day range: Monday to Friday No weekends Work Location: REMOTE Benefits: 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Opportunities for advancement Paid sick time Paid time off Paid training Referral program Vision insurance Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. EOE Edit job PendingView public job page

**When you join Sallie Mae, you become a champion for all students.** We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. Description: + **Customer Engagement:** Make and receive customer calls to address overdue accounts and discuss repayment options. + **Customer Experience:** Provide exceptional service while encouraging customers to make payments on their past due accounts. + **Documentation:** Accurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important information. Qualifications and Skills: + Ability to demonstrate empathy while being assertive to achieve the required outcome. + Meet and exceed quality goals, compliance regulations and productivity targets individually and team environment. + Strong interpersonal, communication and listening skills. + Build meaningful relationships with our customers by offering repayment programs while gathering information to understand their financial situation. + Excellent negotiating, probing, influencing and resourcefulness skills. What we're looking for: + **Professionalism:** Serve as the welcoming and friendly voice for our customers. + **Energetic and Driven:** Bring enthusiasm and a positive attitude to every interaction. + **Tech Savvy:** Possess basic computer skills and experience with the Microsoft Office Suite. + **Flexible Work Environment:** Ability to work in the office with the flexibility to work from home on some days. + The first 60 days of employment you are required to work in the office with a schedule of 8 a.m. - 5 p.m. Monday through Friday. + Schedule assignments are based on performance rankings. Employees will participate in a schedule bid process where higher performance rankings provide priority in selecting preferred shifts. Shift bids take place every 6 months. + Schedules options upon availability are: 8am-5pm, 10am-7pm and 12pm-9pm + You would work the same schedule Mon-Friday. + **Education & Experience:** Experience in customer service and or collections related roles. High school diploma or equivalent, some college coursework in business related fields preferred. **Feeling your best helps you do your best:** **Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).** + Competitive base salaries + Bonus incentives + Generous PTO, Floating Holidays and 12 Federal Holidays observed + Support for financial-well-being and retirement 401k with employer match + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more + Employer paid short-term/long-term disability and basic life insurance + Flexible hybrid working arrangements. + Paid parental leave and adoption reimbursement programs + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives + Tuition Reimbursement and Family Scholarship Programs + Career development and training opportunities Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! **Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (******************************************************* **to view the U.S. Pay Transparency Policy,** **here (******************************************************************************************************************* **for federal job applicant notices, and** **here (************************************************************************************************** **to view the California Employee Privacy Notice.** **Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call ************** and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.** Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click **************************************************** ************************************************************************************************************************** Click ************************************************************** to view the U.S. Pay Transparency Policy.

Job Description for ACCOUNT SERVICES REPRESENTATIVE Account Services Supervisor High school graduate and 2+ years Banker or Operations experience with FNBT or equivalent Working knowledge of bank regulations and procedures Applies experience and sound judgment to avert or solve problems Knowledge of Microsoft Office Suite / technology orientated Excellent customer service skills Must have professional appearance and telephone voice Demonstrate excellent verbal and written communication skills Must be self-motivated and dependable Maintain confidentiality of customer information PRIMARY ACTIVITIES AND RESPONSIBILITIES: Participates in all tasks assigned to the Account Services team Responsible for completion of reports and maintenance based on varied workflows Knowledgeable in all bank regulations and how they apply to operations tasks and procedures Responsible for processing IRA reports and transactions with complete accuracy Assists in maintaining the Account Services mailbox / processes work maintaining SLA requirements / responds to clients and branch team member inquiries as needed Demonstrates desire to learn and train on tasks within the department Participates in department audits Provides Account Services internal call group coverage handling subject matter expert call volume Maintain product knowledge to assist with customer inquiries and promote bank products and services Participates in ongoing training as necessary Know where the CRA notice, statement and public disclosure file is located in the Branch and who the CRA Officer is Understands and complies with Bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program Perform other duties as needed or assigned

Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have 7 offices around the US and we collect over 100 Million annually. Recession Proof Industry, our top collectors make over 100K a year. We are Accredited and Honored by the BBB with an A+ rating. We are growing and would like to speak with you today if you are a Commercial Collector or have experience in the collections industry and are ready to start a new adventure. Since 1993, we have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. If you love to make money and strive to be successful, energetic and goal-oriented there is a position for you on our Collections team. Why Choose Greenberg, Grant & Richards, Inc.? We are growing and we want the best of the best to come and grow with us. 75% employer paid Medical, Dental & Vision Great Work Location 401K Paid Life Insurance Vacation/PTO No nights and weekends Off early on Friday's Weekly Meetings and Coaching Weekly Contests Responsibilities: Understands and applies the terms of clients contracts Notate and pursue successful resolution of defaults Contact business owners by phone and email to resolve delinquency issues Communicate and build trust to overcome objections and resolve the debt Advise business owners of potential actions surrounding defaults Ensure compliance with all laws associated with recovery Meet daily call expectations of 100+ with accounts worked Call debtors to secure payments on past-due accounts Knowledge of skip tracing and asset searches preferred Successfully manages a queue of 200+ Must have the ability to exceed daily, weekly, and monthly expectations consistently Must follow established policies & procedures Must take direction well and be self-motivated Other duties as assigned Qualifications: High School Diploma or Equivalent (G.E.D.) 2 years of collection experience preferred Excellent telephone and customer service skills Working knowledge of Microsoft Office programs including Outlook, Word and Excel. This is a remote opportunity Greenberg, Grant & Richards, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. About Greenberg, Grant & Richards, Inc.: Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have offices in Austin, Houston, Denver, and Tampa. We have been an industry leader for over 30 years and set the bar for collecting other companies commercial accounts receivable issues. Our focus is solely business to business. Looking at our next 30 years we are focusing on expansion and bringing on board the next generation of employees. We currently have over 10,000 active clients and we collect over 100 million dollars a year for our clients. If you are looking to get into a “Recession and Pandemic Proof Industry”, this is the place for you! Once you get in, you'll never leave. If you are in car sales, you only get your customer back every 3-5 years. If you are in home sales, you only get your customer back every 10 years. In commercial collections, once you land a client, your client comes back every month. They place accounts every day and they are never taken from you. That is the key to sales, getting repeat business and continuously growing your file year over year. Many clients have been with us over 20 years. We have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. We attract and hire the top talent across the nation to be a part of our team. Why Choose Greenberg, Grant & Richards, Inc.? We are growing and we want the best of the best to come and grow with us. 75% employer paid Medical, Dental & Vision Great Work Location 401K Paid Life Insurance Paid Time Off No nights and weekends Off early on Friday Flex Time / PTO Employee Driven Culture Salary Description $36,000 to $100,000 per year (plus commission

Why Time Investment Company? We are a company that is driven by our Core Principles of Service, Excellence, Integrity, Generosity and Fun! We raise the bar on point-of-sale financing through our people, our culture, and our commitment to both dealers and customers. We were selected as one of the Top Workplaces for South Eastern WI in 2024! About our West Bend location: North of Milwaukee, our TIC office is in West Bend's beautiful historic district filled with the charm of repurposed early 20th century buildings. With many restaurants to choose from and the Eisenbahn State Trail nearby for a quick stroll, you will always find something to do and see. What's in it for you? $1000 sign on bonus after 90 days 10% extra night and weekend shift differentials Monthly bonus potential Hybrid - Work-From-Home, including training period Flexible work schedule Computer equipment and headset provided Tuition Reimbursement Medical, Dental, Vision Insurance Life Insurance, Short and Long-Term Disability Contribute to your 401(k) after the first 60 days; earn 4% company-match after 6 months Paid Time Off, up to 80 hours the first year Additional 8 hours Birthday Month PTO Potential for additional 8 hours Volunteer PTO Paid holidays Position Summary: Our Bilingual Collections Specialist Our Collections representatives work from the comfort of their home, providing our friendly payment service to our loan holders. They are always happy to help with monthly payments by utilizing their soft-collection skills. Handle outbound/inbound calls from customers who are 30-120 + days delinquent by setting them up with repayment arrangements or answering general questions regarding their loan. Able to handle large volumes of inbound and outbound calls. Use skip tracing and other methods to locate delinquent customers. Prepare and send correspondence to customers via email and text message. Use critical thinking skills to solve customer issues, suggest loan modifications to Collections Manager, and make recommendations for further action to mitigate loss to the company. Create account notes that are clear and concise. Work independently in a challenging environment to consistently meet collection quality and quantity goals. Team Player/ Team Oriented Promoting positive involvement with staff/customers/dealers Support and live out our Core Principles Other miscellaneous duties as assigned. Salary range $18-$23 per hour based on experience. Hybrid positions available to the right candidate Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Fluent in English and Spanish. Must be available between 8am-8pm CST, work two late nights up until 8pm CST, and up to two Saturdays per month (9am-12pm CST) Ability to report to the West Bend office 1-2 times per week and/or upon request based on business needs. Must have excellent phone etiquette and typing skills. Must have patience and the ability to stay calm in difficult situations. Must be detail oriented and learn new concepts quickly. Must be able to prioritize and make decisions. EDUCATION AND/OR EXPERIENCE Minimum of high school diploma or equivalent. 2+ years of collections experience, including assisting customers via phone. Previous call center experience is a plus. COMPUTER SKILLS Must have the ability to talk to customers, search and enter information into a computer program at the same time. Should be proficient in Microsoft Outlook; experience with a CRM program is desired although not necessary. Language Skills Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Protective Clothing Required: None Work Environment Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Salary Description $18.00 - $23.00

Full-time Description Why Time Investment Company? We are a company that is driven by our Core Principles of Service, Excellence, Integrity, Generosity and Fun! We raise the bar on point-of-sale financing through our people, our culture, and our commitment to both dealers and customers. We were selected as one of the Top Workplaces for South Eastern WI in 2024! About our West Bend location: North of Milwaukee, our TIC office is in West Bend's beautiful historic district filled with the charm of repurposed early 20th century buildings. With many restaurants to choose from and the Eisenbahn State Trail nearby for a quick stroll, you will always find something to do and see. We need driven individuals who can adapt as we continue to grow and who are motivated to take on new responsibilities. What's in it for you? $1000 sign on bonus after 90 days 10% extra night and weekend shift differentials Hybrid - Work-From-Home, including training period Flexible work schedule Computer equipment and headset provided Tuition Reimbursement Monthly bonus potential Medical, Dental, Vision Insurance Life Insurance, Short and Long-Term Disability Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months Paid Time Off, up to 80 hours the first year Additional 8 hours Birthday Month PTO Potential for an additional 8 hours Volunteer PTO Paid holidays Essential Duties and Responsibilities Our Collections representatives work from the comfort of their home, providing our friendly payment service to our loan holders. They are always happy to help with monthly payments by utilizing their soft-collection skills. Handle outbound/inbound calls from customers who are 30-120 + days delinquent by setting them up with repayment arrangements or answering general questions regarding their loan. Able to handle large volumes of inbound and outbound calls. Use skip tracing and other methods to locate delinquent customers. Prepare and send correspondence to customers via email and text message. Use critical thinking skills to solve customer issues, suggest loan modifications to Collections Manager, and make recommendations for further action to mitigate loss to the company. Create account notes that are clear and concise. Work independently in a challenging environment to consistently meet collection quality and quantity goals. Team Player/ Team Oriented Promoting positive involvement with staff/customers/dealers Support and live out our Core Principles Other miscellaneous duties as assigned. Salary range $18-$23 per hour based on experience. Hybrid positions available to the right candidate Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be available between 8am-8pm CST, work two late nights up until 8pm CST, and up to two Saturdays per month (9am-12pm CST) Must have excellent phone etiquette and typing skills. Must have patience and the ability to stay calm in difficult situations. Must be detail oriented and learn new concepts quickly. Must be able to prioritize and make decisions. Ability to report to the West Bend office 1-2 times per week and/or upon request based on business needs. EDUCATION AND/OR EXPERIENCE Minimum of high school diploma or equivalent. 2+ years of collections experience, including assisting customers via phone. Previous call center experience is a plus. COMPUTER SKILLS Must have the ability to talk to customers, search and enter information into a computer program at the same time. Should be proficient in Microsoft Outlook; experience with a CRM program is desired although not necessary. Language Skills Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Protective Clothing Required: None Work Environment Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Salary Description $18.00-$23.00

Requirements You will be successful in this role if you: Excellent customer service skills Strong verbal, written, and telephone communication skills Strong computer skills Ability to maintain confidentiality and communicate effectively Ability to multi-task Must be able to handle disgruntled callers professionally, effectively, and with tact Strong data entry skills Must possess a level of resourcefulness and independence adequate to efficiently utilize resources to solve problems and complete tasks Working knowledge of Microsoft Office programs Key skills we hope you have: Collection experience is helpful, but not required ACA certification is plus, but not required Why EMS|MC: Flexible Scheduling Career development plans Weekly wellness seminars Comprehensive benefit package Remote opportunities All equipment provided *Please note, our hiring process typically lasts 2-4 weeks with three to four interviews total.*

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency. Essential Job Duties & Responsibilities:Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process Identify accounts with overdue payments and find solutions to help bring their loan to a current status Maintain daily, weekly and monthly collection and metric goals Outbound/Inbound calls with clients to resolve debts owed All in compliance with Goodleap's collections policies and procedures Required Skills, Knowledge & Abilities:1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools Excellent verbal and written communication skills Prior telemarketing experience with financial products preferred Proficiency with Microsoft Office applications Self-motivated and extremely goal-oriented Team PlayerProfessional demeanor Bilingual English/Spanish required Compensation: $18.00 / hr. +bonus Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

The Collections Specialist collaborates closely with customers to address payment concerns, negotiate repayment arrangements, and meticulously document collection interactions. Leveraging our unique first-party advantage, we prioritize empathy and solution-oriented approaches over aggressive sales tactics, ensuring positive outcomes for all parties involved. WHO WE ARE: PCI is one of the nation's leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency. COLLECTIONS SPECIALIST RESPONSIBILITIES: Contacts customers with overdue accounts to discuss payment options and establish repayment plans. Maintains accurate and up-to-date records of all collection activities, communications, and payment agreements. Utilizes phone calls, emails, and written correspondence to communicate with customers regarding their outstanding balances. Builds and maintain positive relationship with customers while resolving payment discrepancies. Monitors the progress of overdue accounts, ensuring timely follow-up and escalations as needed. COLLECTIONS SPECIALIST QUALIFICATIONS: Required High School diploma or GED. Minimum of 2 years' experience in customer support, sales, account receivable, or similar role. Excellent phone etiquette with the ability to manage high volumes of calls professionally. Good problem-solving skills to handle difficult or sensitive situations professionally. Strong verbal communication skills with the ability to empathize and negotiate effectively. Ability to work independently and as part of a team. Preferred Minimum of 1-year experience in a collections role. Previous experience in a call center environment. OFFICE LOCATION: 628 Roosevelt Road, St. Cloud, MN COLLECTIONS SPECIALIST SCHEDULE/HOURS: Full-Time, 40 Hours/week In-Office: Monday-Friday, 8:00am-5:00pm CST Every other Saturday, 8:00am-5:00pm CST COLLECTIONS SPECIALIST COMPENSATION: Starting Pay: $22 - $26 per hour. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. BENEFITS: PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits. Additional Perks that Go the Extra Mile: 8 Paid Holidays Paid Time Off (PTO) Tuition Reimbursement Annual Discretionary Bonus Student Loan Match Program Earned Safe & Sick Time (ESST) Paid Maternity and Paternity Leave Donation Matching & Paid Volunteer Time PCI will match 100% of your 401k deferrals up to 5% To learn more about our benefits visit preferredcredit.com/careers. WHY WORK FOR PCI? Work In A Positive and Diverse Environment: We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction. Make A Difference: At PCI, our Values come first and part of our Values state, “As Stewards, we create value through competency, consistency and commitment”. Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities. Start Your Path To Success: We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company. EQUAL EMPLOYMENT OPPORTUNITY: PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at **********************************.

The Collections Specialist collaborates closely with customers to address payment concerns, negotiate repayment arrangements, and meticulously document collection interactions. Leveraging our unique first-party advantage, we prioritize empathy and solution-oriented approaches over aggressive sales tactics, ensuring positive outcomes for all parties involved. WHO WE ARE: PCI is one of the nation's leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency. COLLECTIONS SPECIALIST (SPANISH BILINGUAL) RESPONSIBILITIES: Contacts customers with overdue accounts to discuss payment options and establish repayment plans. Maintains accurate and up-to-date records of all collection activities, communications, and payment agreements. Utilizes phone calls, emails, and written correspondence to communicate with customers regarding their outstanding balances. Builds and maintain positive relationship with customers while resolving payment discrepancies. Monitors the progress of overdue accounts, ensuring timely follow-up and escalations as needed. COLLECTIONS SPECIALIST (SPANISH BILINGUAL) QUALIFICATIONS: Required High School diploma or GED. Must be fluent in Spanish and English. Minimum of 2 years' experience in customer support, sales, account receivable, or similar role. Excellent phone etiquette with the ability to manage high volumes of calls professionally. Good problem-solving skills to handle difficult or sensitive situations professionally. Strong verbal communication skills with the ability to empathize and negotiate effectively. Ability to work independently and as part of a team. Preferred Minimum of 1-year experience in a collections role. Previous experience in a call center environment. OFFICE LOCATION: 628 Roosevelt Road, St. Cloud, MN COLLECTIONS SPECIALIST (SPANISH BILINGUAL) SCHEDULE/HOURS: Full-Time, 40 Hours/week In-Office: Monday-Friday, 8:00am-5:00pm CST Every other Saturday, 8:00am-5:00pm CST COLLECTIONS SPECIALIST (SPANISH BILINGUAL) COMPENSATION: Starting Pay: $22 - $26 per hour The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. BENEFITS: PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits. Additional Perks that Go the Extra Mile: 8 Paid Holidays Paid Time Off (PTO) Tuition Reimbursement Annual Discretionary Bonus Student Loan Match Program Earned Safe & Sick Time (ESST) Paid Maternity and Paternity Leave Donation Matching & Paid Volunteer Time PCI will match 100% of your 401k deferrals up to 5% To learn more about our benefits visit preferredcredit.com/careers. WHY WORK FOR PCI? Work In A Positive and Diverse Environment: We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction. Make A Difference: At PCI, our Values come first and part of our Values state, “As Stewards, we create value through competency, consistency and commitment”. Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities. Start Your Path To Success: We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company. EQUAL EMPLOYMENT OPPORTUNITY: PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at **********************************.

CCFBank is currently searching for a Collection Specialist Workout Specialist to join our team! As a Collections Specialist Workout Specialist, you would be responsible for performing loss mitigation and recovery activities regarding delinquent or charged-off accounts in accordance with Bank and legal guidelines, including related state and federal regulations. This position has a direct and important impact regarding the mitigation and recovery of Bank losses. The ideal candidate has great customer service skills and is detail oriented. Bonus points if you're community focused and excited about making a positive difference for those around you. Primary Responsibilities * Provides support to all areas of the Lending Department as directed or where service or assistance is needed; demonstrates superior customer service with appropriate follow-through with involved customers and colleagues. * Works closely with the AVP Special Assets on collection activities performed by the Bank; submits and obtains pertinent information to and from the various agencies as required. * Uses approved methods, tools and available resources to locate and contact delinquent customers to encourage payment commitments within assigned portfolio; makes strategic and actionable decisions; obtains reason for delinquency; informs customers of legal responsibilities under loan contracts; explains the consequences of delinquency, repossession or bankruptcy with customers Conducts research, ordering payment copies, credit bureau reports, statements and credit applications as necessary to support collection efforts; researches and investigates high risk accounts using skip tracing methods. * Reviews and ensures delinquencies are kept to a minimum through effective negotiating and follow up skills to help mitigate risk to the Bank; ensures assets are protected with a high level of integrity; assists in bringing past due accounts to current status to prevent receivable aging and loss potential. * Records and documents all collection efforts made by the Bank; inputs data in the Bank's collection system ensuring that all active collection accounts are verified and noted accurately. * Works with the AVP Special Assets and customers in the development of alternative repayment plans, schedules or settlements to meet Bank objectives for the recovery of the full balance; assesses, interprets, identifies indicators and responds accordingly to data gathered from customers and other resources that may identify potential workout loans, re-ages, etc.; provides individual advising on acceptable and convenient payment arrangements with customers; follows up with customers who have not continued agreed repayment schedule. * Monitors bankrupt loans and prepares documents to file with the bankruptcy court. * Escalates customer calls and/or problem accounts to the AVP Special Assets. * Assists in special projects and tasks for the department as directed. * Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position. Education and Experience * Associates' degree in accounting, finance, economics or related field. * Substitution: Two (2) years of directly related full-time experience performing the essential functions outlined above may be considered in lieu of the degree * Two (2) years of experience in the financial services industry. * Two (2) years of experience working in collections or customer service. * In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. What's in it for you? * Full Time, 40 hours per week * Monday - Friday work week * Competitive pay * Eligible for an annual bonus Perks: * Health, Vision & Dental Plans * Health Savings Account (HSA) with CCF Contributions * Health Reimbursement Arrangement * Flexible Spending Accounts * Employer Paid Life Insurance and Long-Term Disability Plans * Voluntary Life Insurance and Short-Term Disability Plans * Accident and Critical Illness Plans * Hospital Indemnity * 401K Retirement Plan and Company Match * Paid Time Off, Bereavement Leave, and Paid Holiday: Rest, recharge, and celebrate your loved ones. * Parental Leave * Company-Wide Wellness Program * Employee Achievement Program (Counseling and Professional Coaching) * Colleague Referral Program * Professional Development Reimbursement Program * Career Planning * Colleague Pricing on Secondary Market Mortgage Loans * Colleague Beyond Save & Spend Accounts Perks What can you expect from us? At CCFBank you are more than just a number, you are a partner to our team. We are dedicated to investing in our colleagues and providing them with tools they need to grow and develop their careers. We prioritize the needs of our community by allocating resources and encouraging colleague involvement across the regions we operate in. We are proud to be a part of our local communities, and we look forward to continuing to support and serve them. Learn more here about how we make more possible: *********************** Ready to be part of our financial community? Apply online at ccf.us! If you need assistance applying, contact us at ********* and we will attempt to meet your needs. In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans.

Our Billing Specialists are responsible for answering patient inquiries, reviewing outstanding or denied insurance claims, submitting insurance appeals, and maintaining assigned accounts receivables per clinic policies. Work hours: This position supports a client located in Oregon and would require work hours from 8:00am - 5:00pm PST. Essential Duties & Responsibilities: * Assist in the processing of insurance claims including worker's compensation (if assigned) for all financial classes * Communicate with insurance companies to ensure that claims are paid; identify and correct account and/or insurance error; and post all actions and maintain permanent record of patient accounts * Oversee claims appeals and reviews; review claims aging status and follow up on open claims * Answer patient questions, inquiries, and concerns regarding their accounts; verify balances and refunds for accuracy * Understand, and stay up to date with, clinic and insurance industry contract policies/ procedures and medical terminology * Participate in professional development efforts to stay current with health care best practices and trends * Actively participate in the company's efforts to create innovative data and analytics solutions for the modern orthopedic business office * Other duties as assigned Required Skills: * High school diploma or equivalent, college courses or certificate preferred * Excellent communication skills, especially phone skills, that encourage the establishment and maintenance of cooperative, positive relationships with both internal and external stakeholders (patients, physicians, colleagues, etc.) * Ability to efficiently gather, organize, and comprehend insurance information, including contracted fee schedules * Proficient computer skills with a demonstrated ability to navigate and comprehend computer software systems in an office setting, prefer 50wpm typing skill * Knowledge of, or a demonstrated capacity to learn, insurance industry practices and medical terminology in a clinic setting * Strong analytical skills and a demonstrated desire to be part of building innovative solutions that challenge the status quo * Ability to learn quickly and contribute ideas that make the team, processes, and solutions better * Share our values: resilience, altruism, communication, achievement, and determination Preferred Skills: * Two years of billing experience in a hospital and/or surgical setting

UW Credit Union is hiring a Collections Specialist II, internally known as “Credit Solutions Specialist II". If you are passionate about helping people through life's struggles, this is the role for you. You, along with the close-knit Credit Solutions team, will play a key role in minimizing loss for UW Credit Union by working with members who have fallen behind on payments, and creating realistic and achievable plans to get their finances on track. At UW Credit Union, humanity counts most. We're not here to judge. We understand that life happens. The Credit Solutions Specialist's goal is to assess each member's situation with compassion, empathy, and persistence, and craft a unique solution to fit their needs. UW Credit Union's delinquency rate runs below the industry average, thanks to our dedicated and skilled Credit Solutions team. Why work for UW Credit Union? Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive: 21.5+ days annual paid time off (4+ weeks) 2 weeks paid caregiver leave 2.5 weeks paid new child parental leave 2 days paid volunteer time 11 paid holidays (includes your birthday!) 401k company match of up to 5%, plus approximately 4% discretionary match Variable bonus reward Competitive Medical, Dental and Vision plans, including domestic partner eligibility Free bus pass and discounted bublr membership Employee Assistance Program And more! Responsibilities A Day in the life of a Credit Solutions Specialist II Every day will be different. Here is a snapshot: Communicate with members through outbound phone calls, escalated inbound calls, as well as written communication. Analyze member needs by reviewing individual loan data to gather background information, determine potential reason for delinquency and collection ability. Review accounts for recommendation of approval for workout loan and complete application. After Manager approval, process loan in LOS. Review loan accounts to determine availability of forbearance and deferment time. Correspond with attorneys regarding accounts that have been sent out for legal Send required legal documents to attorney regarding selected delinquent accounts for money judgements. Model behaviors consistent with being a Champion of Change, adapting quickly and supporting the team on the changing needs of the organization. Provide support to other team members by providing coverage as needed. Qualifications These skills and experiences are essential to your success: Able to work on-site 3 days per week. Associates degree in business or related field desired but not required. 2-3 years of experience in banking, retail, or customer service required 2+ years experience in collections preferred Call center or related experience preferred Spanish-bilingual preferred (eligible for additional pay) Strong customer service skills and the ability to skillfully handle confrontation. Strong attention to detail. Effective organizational, decision making and interpersonal skills. Demonstrated analytical, problem-solving and system knowledge. Strong oral and written communication skills. Able to work independently, organize and prioritize work. Knowledge of the fundamentals of collections concepts and practices is desired (including the FDPCA and applicable collections laws) Knowledge of fundamental loan and deposit programs, products, concepts and practices is desired. UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.