Royal Credit Union Jobs

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you're looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Is this you? If so, let us know by submitting an application! Hey Students! Are you interested in educational technology and learning management? Become a Learning Management System (LMS) Administrator Intern at Royal Credit Union! In this role, you'll support the management and operation of our Learning Management System, troubleshoot technical issues, and collaborate with instructors to enhance our course catalog. Gain hands-on experience in system support, content management, and data reporting while making a real impact on our learning platforms. Join us and start shaping the future of education today! All applicants must include a resume, cover letter, transcript and their anticipated graduation date when applying. If selected for the internship, you must be able to commit to the full 12 months and be enrolled at a university throughout the length of the internship. Must be able to work onsite at the Royal Credit Union Corporate Center in Eau Claire, WI, throughout the school year and during breaks. Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger. What You'll Do: The LMS Administrator Intern position plays a crucial role in supporting the management and operation of a Learning Management System (LMS) and other learning and development platforms. This position is ideal for individuals interested in gaining hands-on experience in educational technology and learning management. Responsible for system support and maintenance, content management, user support, data management and reporting, and configuring, testing and deploying system enhancements. What's It Like Being an Intern at Royal Credit Union? Watch Here ! Our Commitment To You: Compensation: $19.56 - 21.91 ( candidates with significant related experience may be higher ) Intern Responsibilities Include, But Are Not Limited To: Assist in the daily administration and maintenance of the LMS platform, upload digital learning content, troubleshoot technical issues, and ensure data integrity and accuracy. Collaborate with instructors and course authors to populate the course catalog with training content, provide technical support to users, address inquiries, and resolve LMS access and functionality issues. Generate reports on course enrollment and activity, assist with annual compliance course review and workflow management, and review new courses prior to launching. Participate in testing new LMS features and updates, provide feedback to improve system functionality and user experience, and suggest improvements for LMS processes and workflows to enhance efficiency and user satisfaction. What's Needed For This Position: Enrolled at a University or Technical College throughout the length of the internship, pursuing post-secondary education, including a Bachelor or Associate Degree in Information Systems, Information Technology, Human Resources, or Training and Development, or an additional interest, certificate, or minor in Human Resources, Training and Development, or Learning Management Systems. Strong sense of customer service, excellent organizational and time management skills, and detail-oriented. Excellent written and verbal communication skills, with strong analytical and problem-solving abilities. Ability to work collaboratively within a team environment and independently when required. Basic knowledge of LMS platforms and e-learning technologies, with familiarity with instructional design principles and e-learning development tools. What We'd Love To See: Completed or currently enrolled in coursework related to training and/or systems management. Administration of a learning management system (LMS) and/or other learning platforms such as Moodle, Blackboard or Canvas. Work Schedule: Working approximately 12-15 hours per week during the school year and 30-40 hours per week during the summer. Generally working variable hours between 8:00am - 5:00pm Monday through Friday based on class schedule. Must be able to work onsite at Royal Credit Union Corporate Center in Eau Claire, WI throughout the school year and during breaks. This is a limited term, non-benefit eligible, position that will go from May 2025 through May 2026. Must be able to commit to the 12-month internship. Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. Foundation Training covers fundamental information about Royal's culture and core values which sets the stage for team members to be successful within our organization. Ready to make a positive impact? APPLY TODAY and be part of a team that appreciates your efforts and encourages your development! We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability. Other details Job Function Hybrid 20-50% Pay Type Hourly

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you're looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Is this you? If so, let us know by submitting an application! Hey Students! Are you excited about digital marketing and data analytics? Become a Digital Experience Intern at Royal Credit Union! In this role, you'll assist with digital marketing initiatives, optimize our website, and enhance our chatbot's knowledge base. Gain hands-on experience with tools like Google Analytics, Moz Pro, and more while making a real impact on our digital presence. Join us and start shaping the future of digital experiences today! All applicants must include a resume, cover letter, transcript and their anticipated graduation date when applying. If selected for the internship, you must be able to commit to the full 12 months and be enrolled at a university throughout the length of the internship. Must be able to work onsite at the Royal Credit Union Corporate Center in Eau Claire, WI, throughout the school year and during breaks. Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger. What You'll Do: The Digital Experience intern will provide overall support to the Digital Experience team by assisting with data analytics, website optimization, and communication management. What's It Like Being an Intern at Royal Credit Union? Watch Here ! Our Commitment To You: Compensation: $19.56 - 21.91 ( candidates with significant related experience may be higher ) Intern Responsibilities Include, But Are Not Limited To: Coordinate and report on digital marketing initiatives (Google AdWords, Social Media, Online & Mobile banking) and optimize the website using Google Analytics, Tag Manager, and Optimize. Analyze data to improve chatbot interactions and expand its knowledge base by adding frequently asked questions. Enhance website SEO using tools like Moz Pro, Site Improve, and Google Search Console, and assist with email communications and drip campaigns. Conduct marketing research, including keyword research, and assist in creating and maintaining Member Journey Maps. Provide digital support to the Digital Experience team, meet performance goals, and comply with the Bank Secrecy Act. What's Needed For This Position: Enrolled at a University throughout the length of the internship, pursuing a degree in Marketing, Digital Marketing Technology, Information Communication Technology, or other related field Proficient in analytics and reporting software (Google Analytics, Tag Manager, Optimize), SEO principles, HTML, CSS, and enterprise technology (CRMs, Marketing Automation). Strong analytical and critical thinking skills, with the ability to work efficiently in high-volume environments with multiple deadlines and changing priorities. Excellent organizational, interpersonal, and written communication skills, with the ability to work independently and a strong work ethic. Willingness to learn new technologies, use digital solutions, and share experiences with the team, with a basic understanding of Microsoft Office and relevant coursework in Digital Marketing, Marketing Analytics, and SEO. What We'd Love To See: Experience working/volunteering/participating on a team or club while balancing schoolwork Work Schedule: Working approximately 12-15 hours per week during the school year and 30-40 hours per week during the summer. Generally working variable hours between 8:00am - 5:00pm Monday through Friday based on class schedule. Must be able to work onsite at Royal Credit Union Corporate Center in Eau Claire, WI throughout the school year and during breaks. This is a limited term, non-benefit eligible, position that will go from May 2025 through May 2026. Must be able to commit to the 12-month internship. Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. Foundation Training covers fundamental information about Royal's culture and core values which sets the stage for team members to be successful within our organization. Ready to make a positive impact? APPLY TODAY and be part of a team that appreciates your efforts and encourages your development! We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability. Other details Job Function Fully Remote Pay Type Hourly

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Branch Vice President IJOB SUMMARY The Branch Vice President responsibilities are to coach, develop and lead all branch employees to obtain individual, branch and organizational growth goals while delivering unbelievable member service experiences and maintaining operational excellence. This key position is accountable to create, implement, and maintain branch strategies aligned with VyStar's objectives in a fast-paced environment. They also develop and implement tactical plans and establish objectives for the branch which are documented in the annual business plan. The Branch Vice President must maintain a high level of participation within VyStar Leadership Team and promote, reinforce, and support decisions of the credit union and management. The leader must also establish strong member and partner relationships and engage in community volunteer and leadership opportunities. The overall results and success of the branch team are the direct responsibility of the Branch Vice President. ESSENTIAL JOB FUNCTIONS: Ensure day-to-day branch operations, choreography, and implementation result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements. Train, encourage, enable, and coach employees to embrace VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to successfully establish, maintain, and grow strong member relationships. Model all VyStar Excellence behaviors while performing job duties. Develop staff for succession planning within the branch network and other lines of business. Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees. Partner with internal departments that are dependent upon referrals for success. Establish and validate performance objectives for the branches consistent with VyStar Excellence and branch scorecards. Reinforce appropriate employee activities and behaviors to achieve personal, branch, and organizational objectives creating consistent expectations and course-correcting when necessary. Support the ABM in providing ongoing coaching for direct reports including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions. Provide ongoing coaching for ABM including coach-the-coach evaluations, monthly performance reviews, and career progression discussions. Conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members. Prepare or assist with the preparation and administering of performance appraisals for all levels of Branch Management and indirect reports. Support and participate in all Credit Union initiatives and campaigns. Analyze data to determine and implement staffing changes and modifications as needed. Ensure compliance with regulations, policies, and procedures and perform audits. Adhere to solid risk management guidelines in a highly regulated environment. At applicable locations, collaborate with Branch Operations Analysts to ensure compliance. Exhibit a high degree of integrity, trustworthiness, and professionalism at all times. Work from home during branch closures, such as during disaster recovery events. Actively lead by example through community service supporting the VyStar brand. Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued. As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations. Resolve member concerns independently and escalate more complex concerns as appropriate. Provide counseling to members and employees on all financial matters and make appropriate recommendations. Performs other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. EDUCATION High School Diploma/GED is required. Either an Associate's/Bachelor's degree preferred. EXPERIENCE 4 + years in a customer service, sales, community service, military service, or leadership role is required. 3 + years' experience in lead role within financial institution is required. KNOWLEDGE, SKILLS & ABILITIES A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required. Must possess strong teaching and mentoring skills and a commitment to quality service. Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client's or member's needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you're looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Is this you? If so, let us know by submitting an application! All applicants must be located in the Eau Claire/Menomonie Area & include a resume, cover letter, transcript and their anticipated graduation date when applying. If selected for the internship, you must be able to commit to the full 12 months and be enrolled at a university throughout the length of the internship. Must be able to work onsite at the Royal Credit Union Corporate Center in Eau Claire, WI, throughout the school year and during breaks. Hey UW-Eau Claire, UW-Stout, and CVTC Students!! Are you passionate about cybersecurity and eager to protect valuable information? Become an Information Security Intern at Royal Credit Union! In this role, you'll assist with maintaining the confidentiality, integrity, and availability of our information assets, develop dashboards and reports, and participate in security audits and assessments. Gain hands-on experience with security solutions and make a real impact on our organization's security posture. Join us and start securing the future today! Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger. What You'll Do: The Information Security Intern will assist in maintaining the confidentiality, integrity, and availability of our organization's information assets. This position will work under the direction of the Information Security Officer to support various security initiatives and projects aimed at protecting Royal's systems, networks, and data from potential threats. What's It Like Being an Intern at Royal Credit Union? Watch Here ! Our Commitment To You: Compensation: $19.56 - 21.91 ( candidates with significant related experience may be higher ) Intern Responsibilities Include, But Are Not Limited To: Gather key metrics from various security solutions, develop dashboards and reports to present KPIs, and evaluate security data via monitoring platforms to escalate events and recommend remediation efforts. Promote security awareness across the organization, participate in security audits and assessments, assist in developing documentation for security standards and procedures, and conduct risk assessments. Research threats and vulnerabilities, monitor cyber industry news, assess their impact on the organization, and assist with evaluating security solutions. Meet performance management goals, comply with the Bank Secrecy Act, and communicate Royal Credit Union's core purpose, values, and organizational culture daily. What's Needed For This Position: Enrolled at a University or Technical College throughout the length of the internship, pursuing a degree in Computer Science, Information Technology, Management Information Systems, Information Security, Cybersecurity, or other related field. Strong interest in information security, with a desire to learn new technologies and develop skills, and a basic understanding of networking concepts, operating systems, and common security technologies. Excellent organizational, time management, and analytical skills, with the ability to work independently, prioritize tasks, and make decisions on complex daily work. Strong written and verbal communication skills, meticulous attention to detail, and the ability to produce accurate, high-quality materials and data entry. Strong sense of customer service, ability to maintain confidentiality, and effective collaboration with team members across the department and organization. Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint, OneNote, Teams) and readily learns new technologies, using digital solutions on various devices. What We'd Love To See: Coursework in the field of Information Security Experience working/volunteering/participating on a team or club while balancing schoolwork Work Schedule: Working approximately 12-15 hours per week during the school year and 30-40 hours per week during the summer. Generally working variable hours between 8:00am - 5:00pm Monday through Friday based on class schedule. Must be able to work onsite at Royal Credit Union Corporate Center in Eau Claire, WI throughout the school year and during breaks. This is a limited term, non-benefit eligible, position that will go from May 2025 through May 2026. Must be able to commit to the 12-month internship. Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. Foundation Training covers fundamental information about Royal's culture and core values which sets the stage for team members to be successful within our organization. Ready to make a positive impact? APPLY TODAY and be part of a team that appreciates your efforts and encourages your development! We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability. Other details Job Function Hybrid >51% Pay Type Hourly Employment Indicator Internship

As a Treasury Management Intern at Summit Credit Union, you will support various aspects of Treasury Management Sales and Operations, including Client Support Operations, Implementations Operations, and Treasury Management Sales. Your duties will encompass daily operational tasks and special projects as assigned. This internship offers a valuable opportunity to learn and understand the breadth of Treasury Management as an industry, its critical role in the business service's fundamental model, and gain exposure to financial reporting and data within the Treasury Management department. Come be a part of something bigger at Summit Credit Union! Student Requirements: Currently pursuing a four year degreee in business, finance, or related field. Professional, well developed interpersonal skills essential for interacting with credit union staff and members. Self disciplined, detail oriented and has the ability to effectively manage time and prioritize multiple tasks. Why Summit? Hybrid Schedule Excellent health insurance 401K with match Student loan payback Paid volunteer time Onsite gym and more At Summit we cover more ground, give more back and have more fun. Come be a part of something bigger! The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job. Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds. Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions. Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc). EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you're looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Is this you? If so, let us know by submitting an application! All applicants must be located in the Chippewa Valley Area & include a resume, cover letter, transcript and their anticipated graduation date when applying. If selected for the internship, you must be able to commit to the full 12 months and be enrolled at a university throughout the length of the internship. Must be able to work onsite at the Royal Credit Union Corporate Center in Eau Claire, WI, throughout the school year and during breaks. Are you passionate about data analysis and process improvement? Become a Business Process Analyst Intern at Royal Credit Union! In this role, you'll gather and analyze data, develop and implement process changes, and work directly with team members to create innovative solutions. Gain hands-on experience in project management, automation, and system requirements while making a real impact. Join us and start shaping your future today! Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger. What You'll Do: The Business Process Analyst Intern will assist in evaluating business problems, identifying requirements, and selecting and developing solutions with a Member-first focus. This includes researching and analyzing data in support of business functions, process knowledge, and system requirements as well as project and process management. What's It Like Being an Intern at Royal Credit Union? Watch Here ! Our Commitment To You: Compensation: $19.56 - 21.91 ( candidates with significant related experience may be higher ) Intern Responsibilities Include, But Are Not Limited To: Gather and analyze data to develop and implement process changes for continuous improvement in operational procedures. Collaborate with business units to gather requirements, develop specifications, document processes, and participate in developing, testing, and rolling out solutions. Build, program, test, debug, and implement solutions/automations that meet business requirements and standards. Track, prioritize, and escalate issues as needed, while meeting performance goals and complying with the Bank Secrecy Act. What's Needed For This Position: Enrolled at a University throughout the length of the internship, pursuing a degree in Information Systems, Computer Science, Business Administration, or other related field Familiar with core systems and tools (e.g., SQL, workflow automation, data analysis) with strong written and verbal communication skills. Analytical mindset with the ability to evaluate and improve processes, gather and interpret data, and write clear reports and procedures. Capable of prioritizing multiple tasks, meeting deadlines, maintaining quality in high-volume environments, and effectively managing conflict. Proficient in Microsoft Office, readily learns new technologies, and demonstrates analytical and process design experience. What We'd Love To See: Minimum of a College Junior (two years completed) Work Schedule: Working approximately 12-15 hours per week during the school year and 30-40 hours per week during the summer. Generally working variable hours between 8:00am - 5:00pm Monday through Friday based on class schedule. Must be able to work onsite at Royal Credit Union Corporate Center in Eau Claire, WI throughout the school year and during breaks. This is a limited term, non-benefit eligible, position that will go from May 2025 through May 2026. Must be able to commit to the 12-month internship. Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. Foundation Training covers fundamental information about Royal's culture and core values which sets the stage for team members to be successful within our organization. Ready to make a positive impact? APPLY TODAY and be part of a team that appreciates your efforts and encourages your development! We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability. Other details Job Function Hybrid >51% Pay Type Hourly Employment Indicator Internship

About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Overview: Answer incoming service calls ensuring first-call resolution; perform member inquiries and transactions while providing the highest quality member experience. Operate within a high volume call environment to perform a basic transactional and/or support duties with a high degree of accuracy and in accordance with MCU policies and procedures. This role is on a hybrid schedule with the potential to transition to 100% remote. Responsibilities: Ensure excellent member service; every call, every time. Answer inbound member requests via member call-ins; queue assignment based on knowledge, skills and abilities. Perform more complex member transactions and inquiries (releasing check holds, debit and credit card inquiries/disputes, address and phone change, answering loan documentation inquiries, account research, payment requests, account resolution inquiries, online banking requests, fee refund requests, etc.) Perform outbound calls as needed (member call back queue, as requested for follow-up, may follow-up on member referrals, etc.) Properly log and track all incoming calls and member contact; ensure wrap up codes properly correspond to member requests. May document more complicated service transactions required by separation of duties to be performed by a partner department (i.e. MAS or ACH processing). Ensure proper documentation and routing of the request. Meet/exceed set eBranch metrics and service goals (i.e. call quality, avg talk time, hold time, mbr wait time, productivity requirements, etc.) Maintain comprehensive knowledge of MCU products and services. Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs eBranch environment. Cross-sell additional products and services to best fit member need(s). Cross-train more complex servicing transactions and service such as online banking requests and troubleshooting, member email, existing and pending loan questions, etc. May train new MSRs for basic transactions and inbound service calls. Back up other queues as necessary (general queue and queues less complex, when call volume dictates). May help answer member emails or chats, as necessary Other duties as assigned. Requirements: Excellent member service skills Excellent interpersonal, oral and written communication skills Retail banking experience is a plus 1-2 years' Call Center experience Ability to multi-task; good time management skills Strong research and problem-solving skills Proficiency in Microsoft Office Suite Availability to work Hybrid Schedule; Overtime and Saturdays as needed 6 months on-site Highly ethical. Why you'll be a good fit : Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following: Results - You'll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive. Agility - You'll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives. Integrity - You'll act professionally and positively. Build trust, be upfront and communicate thoroughly. Teamwork - You'll work to achieve common goals as part of ONE TEAM. Ownership - You'll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would. Belonging - You'll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued. We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us. What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer contribution Flexible paid time off We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Salary: $16.10 to $25.57 Hourly

As a Member Service Teller, you are responsible for engaging in meaningful conversations with members as you complete a variety of banking transactions with a high degree of accuracy. Our Baraboo branch is looking for team members who listen carefully to our members' needs to uncover ways to help improve their financial situation. The ideal candidate will have a minimum of one year customer service or sales experience (prior bank or credit union preferred), is outgoing with outstanding communication skills, the ability to multi-task, and a passion for helping people. Summit offers excellent benefits, including health and dental insurance, 100% match on 401k, student loan pay back, tuition reimbursement and even your birthday as a paid holiday. At Summit we cover more ground, give more back and have more fun. Come be a part of something bigger! At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit and business need.

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you're looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Is this you? If so, let us know by submitting an application! Join Our Growing Human Resources Team as a Compensation Analyst! Are you passionate about developing, administering, analyzing and managing all components of various compensation programs? Do you thrive in a dynamic environment where your analytical skills can make a real impact? Do you want to be a compensation resource for all leaders at Royal Credit Union? If so, this may be the perfect career opportunity for you! THIS CAREER OPPORTUNITY IS ALSO ELIGIBLE FOR A $2,000 HIRING BONUS! About Us: At Royal Credit Union, we believe in attracting and retaining top talent by offering competitive and fair compensation. As a Compensation Analyst, you'll play a crucial role in developing, administering, and managing our compensation programs to ensure they align with our philosophy and market standards. Key Responsibilities: Administer the organization's bonus, merit, and market adjustment processes. Assist in designing and administering wage structures, incentive plans, commission programs and other bonus plans. Conduct job evaluations and market research to ensure competitive salary structures. Collaborate with the Human Resources Team to analyze and recommend competitive job offers to candidates in a timely manner, ensuring alignment with internal equity and competitive external market pricing. Analyze compensation data to propose revisions and ensure compliance with regulations. Collaborate closely with leader and Finance team to administer the salary labor budget process, reporting and tracking. Includes creating and distributing labor budget reports and managing any related requests. Assist with the creation or modification of job descriptions, job grading and leveling processes to maintain internal equity and consistency across the company as it relates to salary structures. Prepare and present regular and ad-hoc compensation reports, trends, insights and dashboards for the Human Resources Team, Management, and Executives utilizing HR systems to gather, input, and analyze compensation-related data. Communicate compensation policies and respond to inquiries from team members and leaders. Compensation: $71,427.20 - $82,139.20 (candidates with significant related experience may be higher) Work Schedule: This is a full-time, exempt level position. Hours will generally be Monday through Friday, 8:00am - 5:00pm with occasional evening and weekend hours, as needed. Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. Foundation Training covers fundamental information about Royal's culture and core values which sets the stage for team members to be successful within our organization. In addition, this position is part of Royal's workplace flexibility program and can be hybrid after training and being proficient in the position, which is typically the first 6-9 months in the role. Candidates must be able to commit to the first 6-9 months being in-person. Please Note: We reserve the right to extend the training time in office as necessary. Team Member Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more! What We Offer: A collaborative and supportive work environment. Opportunities for professional growth and development. Competitive salary and benefits package. The chance to make a significant impact on our organization's success Required Education/Experience/Skills: Bachelor's degree in business, human resources, finance, or a related field. Minimum of three years' experience in compensation analysis. Strong analytical skills and proficiency in Microsoft Excel. Knowledge of relevant compensation laws and regulations. Excellent communication and organizational skills. Preferred Experience: Five years' experience in designing and administering compensation programs. HR certification (SHRM-CP, SHRM-SCP) or Certified Compensation Professional (CCP). Why Royal Credit Union? Join a team that values your expertise and offers a platform for you to grow and excel. At Royal Credit Union, we are committed to fostering a culture of inclusivity, innovation, and excellence. We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability. Other details Job Function Hybrid >51% Pay Type Salary Min Hiring Rate $73,569.00 Max Hiring Rate $96,512.00

Join our dynamic team as an Information Security Analyst! You'll collaborate with IT and business partners to drive security initiatives and ensure our organization meets its security goals. Lead and participate in cutting-edge technical projects, and be a key player on our incident response team. If you're passionate about cybersecurity and ready to make an impact, this is the opportunity for you! Essential Functions * Information Security * Acts as an internal consultant of Information Security throughout the organization. * Provides management and other stakeholders with consolidated daily, weekly, monthly, and yearly reports concerning Information Security areas of responsibility and influence. * Maintains knowledge and understanding of fundamental activities and responsibilities of other team members' roles to assist in their absence. * Serves as a tiered escalation point for the Information Security technicians. * Assists with the vendor management (third part oversight) process as a subject matter expert. * Participates in internal and third-party audits and regulatory exams by completing such tasks as evidence gathering, modeling, and presentation. * Design, manage and improve, process and workflows relate to industry -standard security tools. * Organize, report, and assist internal teams in managing vulnerabilities. * Triage and resolve security alerts, incidents * Assist in reviewing IOCs. * Review and assist users with suspicious communications. * Manage industry-leading XDR solution. * Explore new and creative ways to solve security threats. * Prioritize an automate-first approach when resolving day-to-day problems. * Professional network * Build relationships with internal staff and business teams across the organization to ensure alignment as required. * Create a robust network of diverse information security and technical professionals to grow personal knowledge and abilities to support the credit union's strategic initiatives. * Process Improvement * Maintain consistency and standardization of the environment. * Adhere to IT security policy, procedures, and guidelines. * Document procedures and processes and recommend policy updates/revisions. * Develop and maintain expertise with the hardware platforms and software applications supported by the IT department. * Work with various auditors to provide recommendations that enhance the security program. * Contribute to improving the quality of the service provided by IT by actively participating in meetings and providing input. * Work with vendors as needed. * Partner with team members to analyze and correct installation and support issues. * Alert appropriate personnel when critical IT systems malfunction. * Stay current on emerging technologies and trends to aid in the integration, development, testing and support of Summit Credit Union systems. * Understands and is accountable for executing all job functions in a way that is consistent with all requirements of BSA, OFAC and the USA Patriot Act/Customer Identification Act (CIP). * Support and Demonstrate Summit Credit Union's Essential Behaviors * All other duties assigned. Job Specifications * 2 or more years of professional experience in information technology areas such as, incident response, forensics, analytics, and/or security operations. * Associate degree with a focus in information systems, security, computer science or a related technical field of study preferred. * Demonstrated strong technical acumen through technical certification(s) is preferred. Examples are CompTIA Security+, GIAC/SANS, or ISC2 SSCP. * Demonstrated knowledge of and apply the use of networking technologies such as TCP/IP, DHCP, wide area networks, routing concepts and unified communications. * Exhibit understanding of common network vulnerabilities and threats, while also being able to compare and contract risk related concepts. * Experience with operating system internals and security controls such as Linux and/or Windows. * Familiarity with Elastic, Splunk, Logic Monitor, and/or other SIEM and network monitoring tools preferred. * Professional well developed interpersonal skills essential for professional interactions with all levels of credit union staff under normal and adverse circumstances. * Ability to prioritize tasks, manage time and projects with resources from within and outside department. * Requires detailed, team oriented working style with the ability to apply critical thinking to resolve problems in new situations. * Understanding of active directory, network utilities, and network security systems including enterprise patching, anti-virus, IDS/IPS, content filtering, port scanners, sniffers, DLP and NAC * Strong communications, writing and editing skills needed to transfer information to individuals involved in systems support process * Ability to communicate clearly, to both technical and non-technical audiences * Ability to write policies and procedures; ability to prioritize work and meet deadlines Why Summit? * Professional Growth: Opportunities for career development and advancement to help you reach your full potential. * Work-Life Balance: Enjoy flexible work schedules and generous paid time off to maintain a healthy work-life balance. * Retirement Benefits: Benefit from our 401(k) plan with employer match to secure your future. * Employee Wellness: Participate in programs and resources designed to support your overall well-being. * Community Involvement: Engage in initiatives that give back to the community and make a positive impact. The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. While performing the duties of this job, the employee is continuously required to sit, stand, walk, stoop and use hands and fingers. The employee occasionally must reach above and below shoulder level and lift up to 50 lbs. Works in a typical administrative setting with climate control and appropriate lighting. Must be available for after hour assignments, participate in the 24x7 on-call rotation and provide cell phone support for emergencies, as necessary.

As a Member Service Teller, you are responsible for engaging in meaningful conversations with members as you complete a variety of banking transactions with a high degree of accuracy. Our Baraboo branch is looking for team members who listen carefully to our members' needs to uncover ways to help improve their financial situation. The ideal candidate will have a minimum of one year customer service or sales experience (prior bank or credit union preferred), is outgoing with outstanding communication skills, the ability to multi-task, and a passion for helping people. Summit offers excellent benefits, including health and dental insurance, 100% match on 401k, student loan pay back, tuition reimbursement and even your birthday as a paid holiday. At Summit we cover more ground, give more back and have more fun. Come be a part of something bigger! At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit and business need.

The Manager - IT Development oversees the design, development, testing, and deployment of technical solutions that enhance the experiences of Summit's members and employees. This role is responsible for executing technical projects aligned with Summit's strategic roadmap. The IT Development Manager collaborates closely with IT and business leaders to ensure development efforts meet the long-term needs of the credit union. Key responsibilities include leading a versatile, cross-functional team that adapts to changing priorities, delivering innovative solutions, mentoring technical staff, and upholding organizational development practices. Expected Outcomes * Leadership promotes staff engagement, supports professional development, and enhances retention, while fostering a culture of recognition. * Projects are delivered on-time meeting quality and performance expectations. * Measured and reported return on investment (ROI) for development activities while adhering to budgeted expectations with minimal variances. * Strong relationships with stakeholders are built and maintained, measured by the frequency of meetings and feedback on effectiveness. * Technology initiatives are aligned with the organization's vision and strategic plan. * Year-over-year increase in the adoption of developed products or services by the business, enhancing the success rate of achieving business outcomes through advocacy and recommendations. * Compliance requirements are met through strict adherence to industry regulations, company policies, and quality assurance standards. Capability Requirements * Bachelor's degree in Computer Science, Engineering, or a related field * Seven years or more of experience in software development, with at least 3 years in a leadership role; or combination of applicable work experience and education * Strong technical background with expertise in relevant technologies and programming languages. * Proven experience in managing software development projects from inception to delivery. * Excellent leadership, communication, and interpersonal skills. * Ability to balance technical and operational responsibilities effectively in Summit's fast-paced, innovative environment. * Exceptional people management skills to effectively lead and develop team members. * Strong problem-solving skills and a proactive approach to addressing challenges. * Experience with Agile software delivery methodology * Knowledge of DevOps practices and tools. * Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud). Why Summit? * Professional Growth: Opportunities for career development and advancement to help you reach your full potential. * Work-Life Balance: Enjoy flexible work schedules and generous paid time off to maintain a healthy work-life balance. * Retirement Benefits: Benefit from our 401(k) plan with employer match to secure your future. * Employee Wellness: Participate in programs and resources designed to support your overall well-being. * Community Involvement: Engage in initiatives that give back to the community and make a positive impact. The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job. Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds. Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions. Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc). EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

The Software Engineer is responsible for leading complex development efforts and mentoring technical teams. They take ownership of system architecture, ensuring high-quality software solutions and fostering a culture of technical excellence. They play a key role in designing and optimizing both new and legacy systems. They collaborate regularly across disciplines and can communicate technical decisions to both technical and non-technical stakeholders. They take great pride in delivering high-quality software solutions to Summit's members and exceptional service to their co-workers. Expected Outcomes All software solutions are developed with a clear understanding of how they benefit users, whether members or employees. High-performing and scalable software solutions are aligned with business goals. Technical mentorship and guidance enhances the skills of less-experienced engineers. Code adheres to security, performance, and maintainability best practices. Software Engineer prepares effective technical documentation and architectural planning for future scalability. System inefficiencies are proactively identified and resolved Capability Requirements Bachelor's degree in Computer Science, Information Technology, or a related field Five or more years of relevant professional experience; or combination of applicable work experience and education Expertise in full-stack development with proficiency in advanced backend frameworks. Extensive experience with cloud-based architectures and microservices. Strong experience in Agile methodologies and DevOps practices. Strong understanding of software development lifecycle and best security practices. Expertise in data management tools and security-focused development. Advanced use of AI-driven tools for optimization and testing. Leadership skills to influence engineering decisions and foster collaboration. Excellent communication and interpersonal skills. May require occasional work outside standard hours, including overnight for some software engineers. The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job. Required Statement Sections Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds. Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions. Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc). EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

Summit Credit Union, voted a top workplace, has an exciting opportunity to join our growing team as a Fraud Investigator within our Cottage Grove- HQ location. Under the direction of the Manager- Card Services & Fraud, this individual will be responsible for the duties related to the detection, prevention, investigation, and processing of card, account, and loan fraud to help mitigate member and credit union losses. Develop strong relationships with internal staff, external vendors, and law enforcement in the processing of fraud claims and applications. Essential Functions * Review, investigate, and process debit card claims of fraud and disputes reported by members through in person or online channels * Investigate claims using tools and applications accessible to determine dispute options and cardholder liability * Investigation will include communication with member either verbally or written * Investigate claims based on established processes, procedures, and Visa/State/ and Federal regulations. * Process member adjustments within required timeframes * Process daily fraud and dispute files using the automated process with vendor and review exceptions daily * Review Zelle fraud notifications that are received, reply with findings; update credit union account based on your finding. * Review and investigate Zelle fraud claims * Investigate claims using tools and applications accessible to determine member liability * Process member adjustments when appropriate * Responsible for tracking and reporting Zelle fraud losses for Ops Support management * Analyze fraud claims and report trends to Fraud Analyst and processor for rule strategy updates * Research and solve issues regarding negative/fraudulent activity to front line and internal staff. * Be knowledgeable on legal requirements, rules, and timings on disputes and returns. * Work closely with branch staff to resolve issues. * Complete CUMIS bond claim for all card related losses that are not automatically reported by our card processors * Work with branches, contact center, and member to review account activity to identify account take over, identity theft, elder abuse, or possible scam. Proceed with appropriate account maintenance and reporting based on situation. * Review new account and loan applications for potential fraud and provide feedback to staff based on your findings. * In a backup capacity, monitor, investigate, and process returned check deposits (QRC) * Process member adjustments * Report negative accounts to appropriate agencies * If required, create SAR within regulatory time frames. * Maintain tracking for deposit return item, wire, new account, and mobile fraud * Maintain thorough knowledge of Visa rules and regulations, state and federal regulations, and Regulation E, to process all phases from initial claim of fraud to arbitration within specified regulatory time frames * Understand and is accountable for executing all job functions in a way that is consistent with the requirements of BSA, OFAC, and USA Patriot Act/Customer Identification Act (CIP). Note: Failure to comply with requirements may be subject to strong disciplinary action, up to and including termination by the credit union, as well as, civil and criminal penalties. Additional Functions * Provide back-up support for various Operations Support department functions performed within the card and fraud area. * Assist with additional projects and other duties as assigned by departmental leadership. Job Specifications * Associates Degree or minimum of 3 years of experience in banking or other financial services. * Experience equivalent to 3 years in fraud investigations and processing. * Ensures potential threats and investigations are evaluated, documented, managed, and escalated by following standard operating procedures * Completes complex and diverse tasks within given guidelines and may include handling escalations from other employees * Stays abreast of financial crimes risk trends, relevant regulations, and compliance standards * Professional well-developed writing and interpersonal skills essential for interacting with credit union staff, members, and outside business partners. * Ability to analyze situations, problem solve and use good judgement to perform day to day responsibilities. Must possess strong decision-making skills * Self-disciplined, detail oriented, and can effectively manage time and prioritize multiple tasks * Experience having difficult/sensitive conversations with members and internal employees; ability to exhibit empathy and professionalism under stressful circumstances. * Basic mathematical skills required (Addition, Subtraction, Multiplication and Division). * Work also requires the ability to operate a variety of office software including, MS Outlook, MS Word, and intermediate knowledge of MS Excel Why Summit? * Professional Growth: Opportunities for career development and advancement to help you reach your full potential. * Work-Life Balance: Enjoy flexible work schedules and generous paid time off to maintain a healthy work-life balance. * Retirement Benefits: Benefit from our 401(k) plan with employer match to secure your future. * Employee Wellness: Participate in programs and resources designed to support your overall well-being. * Community Involvement: Engage in initiatives that give back to the community and make a positive impact. Physical Demands of Position While performing the duties of this job, the employee is continuously required to sit, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 20 pounds. Environmental/Working Conditions Works in a typical administrative setting with climate control and appropriate lighting. Equipment Used Telephone, Printer/Copiers/Fax, Calculator, Personal Computer Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you're looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Is this you? If so, let us know by submitting an application! Hourly Wage: $19.85-$22.25 (candidates with significant related experience may be higher) Description: Royal Credit Union has an exciting opportunity to join our River Falls and Hudson teams as a Member Account Representative. This position will join the team as a team member working in these two locations and split their time between both Offices. A Member Account Representative is responsible for promptly welcoming Members and others to the office. Accurately process Member transactions as requested. Open new accounts, process consumer loans applications, and provide basic financial counseling for Members. Responsible for actively building relationships by meeting and exceeding the needs of our Members with Royal's products and services. Responsible for demonstrating electronic services, and resolving Member inquiries or issues in an efficient, accurate and friendly manner. Assist with the mentoring and training of team members. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal's Core Values, creating loyal Members. Team Member Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more! Work Schedule: Working approximately 40 hours per week. Variable hours between 7:45am - 5:45pm Monday through Friday, including a Saturday rotation (2-3 Saturdays/month) between 7:45am - 12:15pm. Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Foundation Training covers fundamental information about Royal's culture and core values which sets the stage for team members to be successful within our organization. After Foundation training is completed, Member Account Representatives will participate in an additional 9 days of training split between Learning Center and Tactical Branch locations prior to serving Members independently at your ‘Home' Branch. Learning Center: Held at one of three locations (Eau Claire, White Bear Lake, or Somerset), this classroom style training is conducted via Zoom by a live facilitator and covers the fundamental aspects of your role. You will be supported by an in-person content matter expert alongside you to assist your learning. Training will run from 9:00am - 4:30pm on these days. Tactical Branch: This hands-on training experience will provide you the opportunity to work 1:1 with a dedicated OJT (on the job trainer) for six days to practice the things you learned at the Learning Center in a live branch environment prior to getting in front of Members. Required Education/Experience/Skills: High School Diploma or equivalent. Previous customer service experience. Experience working in financial services with a strong knowledge of deposit and consumer loan products. Communicate and live RCU's core purpose and values, these define and drive our organizational culture. Preferred Education/Experience/Skills: Experience working in financial services which includes new accounts, loans and loan processing, or equivalent loan related experience. Cash handling experience. Associate degree in Business related field. We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability. Other details Job Function Fully Onsite Pay Type Hourly Travel Required Yes Travel % 80 Required Education High School

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you're looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Is this you? If so, let us know by submitting an application! 🌟Join our GROWING Accounting Team as a Senior Accountant! This position is an addition to the current Accounting Team!🌟 Compensation: $84,593.60 - $105,726.40/yr (candidates with significant related experience may be higher) Description: At Royal Credit Union, we're committed to maintaining excellence in financial reporting and accounting, and we're looking for a talented and dynamic Senior Accountant to join our team! This is an exciting opportunity to make a positive impact at a growing institution, working with a dedicated team of professionals in a fast-paced, collaborative environment. As a Senior Accountant, you will play a crucial role in supporting the Accounting Manager and Senior Leadership with complex accounting tasks and reporting responsibilities. You'll also serve as an informal leader within the Accounting team, providing mentorship and guidance. If you're a subject matter expert in financial reporting, compliance, and accounting processes, and you're passionate about driving change and innovation, we want to hear from you! As a Senior Accountant you will be responsible for the following things: 📊 Financial Reporting Accuracy: Ensure that financial statements are accurate, complete, and transparent. Take ownership of preparing detailed financial statement footnotes and supporting documentation, providing clarity and precision to stakeholders. 📈 CECL Framework Management: Oversee the management of the CECL framework, ensuring accurate estimation and reporting of credit losses in compliance with GAAP. Lead and collaborate with the CECL working group to develop and refine models that meet all regulatory standards. 💼Subject Matter Expert & Project Leadership: Serve as the subject matter expert on corporate projects, providing insights and implementing solutions according to GAAP. Lead Accounting departmental projects and collaborate with external departments, ensuring the successful completion of cross-functional initiatives. 👩 🏫 Mentorship & Team Development: Mentor and guide accounting staff, fostering an environment of growth and professional development. Provide on-the-job education and resources to enhance team knowledge and skills. 📚 General Ledger Management: Maintain complex and/or confidential general ledgers, ensuring the accuracy and completeness of all financial records. Manage postings in line with GAAP, including accruals and discrepancies. Responsibilities include posting complex entries related to hedge instruments, derivatives, overhead expense allocations, and more. 🖥️Core & General Ledger Systems Management: Maintain general ledgers and mapping within core and general ledger systems to ensure full compliance with GAAP and institutional standards. 📑Governmental and Internal Reporting: Administer, review, prepare, and submit critical governmental and internal reports, ensuring compliance with all relevant regulations and standards. Maintain up-to-date documentation for reporting to agencies, ensuring accuracy and timeliness in all submissions. ⚖️ Compliance & Regulatory Updates: Stay up-to-date on the latest accounting standards, regulations, and best practices. Communicate updates across the team and organization. Ensure the organization remains fully compliant with evolving accounting standards. 🔄Consolidation & M&A Accounting: Lead multi-company consolidation and accounting for mergers and acquisitions, ensuring all related transactions are accurately recorded and reported. 🔧 Process Enhancements & Automation: Identify opportunities for process improvements and automation within the accounting function. Play a key role in driving efficiency and innovation across the team. Work Schedule: This is a full-time, exempt level position. Hours will generally be Monday through Friday, 8:00am - 5:00pm with occasional evening and weekend hours, as needed. Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. Foundation Training covers fundamental information about Royal's culture and core values which sets the stage for team members to be successful within our organization. In addition, this position is part of Royal's workplace flexibility program and can be hybrid after training and being proficient in the position, which is typically the first 6-9 months in the role. Candidates must be able to commit to the first 6-9 months being in-person. Please Note: We reserve the right to extend the training time in office as necessary. Team Member Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

Are you ready to make a significant impact in the world of loan operations? As a Loan Processor 2, you'll be at the heart of our mission to provide top-notch service to our members, external customers, and internal staff. You'll tackle both routine and complex tasks, from ordering and verifying essential documentation to submitting flawless loan files to underwriters. Your role will also involve preparing loan documents and maintaining meticulous member files. Throughout the loan process, you'll be the go-to person for prompt, courteous, and thorough assistance, utilizing multiple communication channels to ensure our members' needs are met with excellence. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we want you on our team! Expected Outcomes * Members are clearly communicated with throughout the loan process. * Complete loan applications are submitted to underwriting for approval, with all necessary documentation and compliance with regulatory standards. * Pipeline is monitored daily, and tasks are kept to a minimum and completed timely. * Collaboration with underwriters, Mortgage Loan Officers, and other internal and external contacts to optimize the member and employee experience. * Final closing packages and numbers are provided to necessary parties within established timeframe prior to closing. Capability Requirements * High school diploma or equivalent, plus some additional post-secondary technical coursework in real estate or lending or the equivalent work experience. * Must have or be able to attain a Nationwide Mortgage Licensing System (NMLS) number. * One year work experience in a mortgage lending environment. * Professional well developed interpersonal skills essential for interacting with credit union staff and members. * Work requires ability to work accurately with figures and ability to perform detailed work. * Requires the ability to follow-up on problems presented to members and co-workers using a customer service approach including use of investigative problem solving. * Basic to intermediate knowledge of laws and regulations that govern mortgages. * Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.). * Basic knowledge of Microsoft Word, Excel and Outlook. The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job. Required Statement Sections * Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds. * Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions. * Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc). * EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

Helps ensure Summit's lending operations remains compliant with Federal and State Laws and regulations by identifying, assessing, monitoring, and mitigating fair lending risk. This position involves utilizing fair lending subject matter expertise to implement risk identification activities, conducting fair lending risk assessments, and assisting with various compliance-related tasks to ensure overall lending compliance. Expected Outcomes Credit union's lending operations are compliant with federal and state laws and regulations. Credit union's HMDA collection is monitored and reviewed to help ensure submission is completed accurately and timely. Fair Lending marketing efforts meet regulatory requirements. Policies, procedures, and internal controls are reviewed to determine risk exposure around underwriting, pricing, steering, and other high-risk areas to ensure compliance with fair lending and UDAAP laws and regulations and interagency examination procedures. Business units with fair lending, UDAAP and other lending compliance issues receive prompt and accurate assistance. The Specialist coordinates and integrates fair lending monitoring results with internal control risk assessment to provide a holistic view of fair lending exposure. Changes to lending laws and regulations are monitored and communicated with appropriate parties. Capability Requirements Associates degree in business or related field. Two years or more of fair lending and consumer compliance experience specific to lending; or combination of applicable work experience and education Professional, well-developed written and oral communication skills necessary for communicating with all levels of employees. Ability to understand comprehensive and detailed laws and regulations and interpret them in a reasonable and understandable way for the credit union. Capacity to work in a fast-paced environment and collaborate with internal teams. Ability to work without close supervision and with all types of personalities. A detail-oriented problem solver who can analyze information, identify compliance issues and develop recommendations. Excellent computer and software skills, including MS Word, Excel, PowerPoint. Why Summit? Voted top work place both by Madison Magazine and WSJ Excellent health insurance 401K with match Student loan pay back Tuition reimbursement Birthday PTO Paid volunteer time And more The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job. Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds. Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions. Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc). EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you're looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. Is this you? If so, let us know by submitting an application! All applicants must be located in the Chippewa Valley Area & include a resume, cover letter, transcript and their anticipated graduation date when applying. If selected for the internship, you must be able to commit to the full 12 months and be enrolled at a university throughout the length of the internship. Must be able to work onsite at the Royal Credit Union Corporate Center in Eau Claire, WI, throughout the school year and during breaks. Are you passionate about data and analytics? Do you want to make a real impact while gaining hands-on experience? Become a Business Intelligence Intern at Royal Credit Union! In this role, you'll work closely with our Business Intelligence & Analytics team to assist in driving business decisions with data, create visual reports, and collaborate with cross-functional teams. You'll also get the chance to present your findings to senior leaders and contribute to data governance policies. Join us and turn your data skills into actionable insights! Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger. What You'll Do: The Business Intelligence and Analytics Intern will work closely with Royal's Business Intelligence & Analytics team to assist our business partners with using data, analysis, and visualizations to drive business decisions and strategies across the organization. The intern will work in partnership with IT mentors and business stakeholders to implement analytic solutions that support business strategies and create efficiencies. They may also assist in project work to improve processes within the data analytics team. What's It Like Being an Intern at Royal Credit Union? Watch Here ! Our Commitment To You: Compensation: $22.04 - 24.68 ( candidates with significant related experience may be higher ) Intern Responsibilities Include, But Are Not Limited To: Assist with interviewing stakeholders, gathering requirement, managing work items, facilitating meetings, and testing dashboards Support the delivery of visual reporting, infrastructure maturity, and business user consulting/training Manage the development process and document steps for future replication Collaborate with cross-functional teams to contribute to IT objectives and assist with Data Catalog implementation and enhancement Build out Data Governance policies, meet performance goals, and comply with the Bank Secrecy Act What's Needed For This Position: Enrolled at a University or Technical College throughout the length of the internship, pursuing a degree in Computer Science, Information Technology, Management Information Systems, Business Analytics or similar field Outstanding organizational and interpersonal skills, with the ability to prioritize workload and work both independently and collaboratively Proficient in data analysis, architecture, management, modeling, visualization, and SQL, with a passion for data and Business Intelligence Excellent analytical, critical thinking, and problem-solving abilities, with a drive to deliver high-quality, accurate, and timely work Strong communication skills to explain analytical processes, deliver visual reports, and communicate new processes and procedures effectively What We'd Love To See: Experience working/volunteering/participating on a team or club while balancing school work Work Schedule: Working approximately 12-15 hours per week during the school year and 30-40 hours per week during the summer. Generally working variable hours between 8:00am - 5:00pm Monday through Friday based on class schedule. Must be able to work onsite at Royal Credit Union Corporate Center in Eau Claire, WI throughout the school year and during breaks. This is a limited term, non-benefit eligible, position that will go from May 2025 through May 2026. Must be able to commit to the 12-month internship. Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. Foundation Training covers fundamental information about Royal's culture and core values which sets the stage for team members to be successful within our organization. Ready to make a positive impact? APPLY TODAY and be part of a team that appreciates your efforts and encourages your development! We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability. Other details Job Function Hybrid 20-50% Pay Type Hourly