Royal Ambulance Jobs

- 58 Jobs

Emergency Medical Technician (EMT) - Alameda County
Royal Ambulance 4.1
Royal Ambulance Job In Alameda, CA
*ALAMEDA COUNTY - ALCO* Ranked in *2021 as one of the Top 50 Best Places to Work in the United States (Glassdoor)*, we pride ourselves in the Driven and Motivated team members that join our family. You will get experience like no other - with the *HIGHEST Code 2 Call Volume in the Bay Area, excellent BLS to CCT Training Program, ECMO Transports, and an overall "work hard/play hard" culture*! _We pride ourselves in being one of the most diverse, forward thinking, and progressive organizations focused on YOUR growth as a healthcare leader._ Joining our team means access to a multitude of benefits including: *Professional Leadership Development, continuous education (Certifications and Master's level courses), Scholarship Program, and our robust Alumni Network* (Firefighters, Medics, Nurses, NP's, PA's, and MD's) that will prepare you for the next step in your healthcare career! *Salary/Rate Details:* The base range for this position is $18.50 - $21.00 per hour. Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. Royal Ambulance offers a competitive total rewards package, which includes PTO, 401k match, healthcare coverage, and a broad range of other benefits. *Embody the Royal Mindset:* * *Driven*: Be excited about your goals and identify a plan to achieve them. Stay motivated, overcome challenges and focus on getting to where you want to be and becoming who you want to become. * *Empathetic*: Understand the feelings and actions of others and use that understanding to guide your own actions, behaviors and decisions. Maintain an open mindset, free of judgement. Give others the benefit of the doubt, and treat everyone with respect. * *Adaptable*: Handle and adjust to change by being flexible in process and mindset. Stay calm under pressure when something changes or a problem occurs. Develop a solution and come up with an alternate plan despite obstacles. * *Engaging*: Show commitment to the organization, your patients, your partners, your fellow team members and the communities we serve, through your words and your actions. Be involved, stay interested and encourage others to do the same. *What you'll be doing:* * As an EMT-B, you will function within the scope of each county's clinical and operational protocols, as well as abide by all of Royals processes, policies, quality standards and expectations of quality patient care and exceptional customer service. * Provide basic life support, patient assessment, medication administration, airway management, and determine the nature and extent of illness or injury/establish priority for required emergency care and transport. * Engage with healthcare leaders and EMS Providers to ensure continuum of care (Physicians, Nurse Managers, Transfer Center Coordinators, Charge Nurses etc.) * Be prepared to run Code 2's and possible Code 3's * Understand, address and resolve patient/customer needs to ensure the most appropriate treatment and/or course of action * Remain calm while working in difficult and stressful situations, and stay focused while carrying out the functions of the position to the best of your ability *What you need to bring to the table:* * At least 18 years or older * High School Diploma or GED * Certified as an EMT in the State of California * Valid CA Driver's License AND Ambulance Driver's License * Medical Examiner's Certificate * Valid AHA (American Heart Association) CPR Card * FEMA/NFPA Courses: ICS-100, ICS-700 , AWR-160 * Immunizations: Must show Positive Titer OR Boosters within the last 10 years (HepB, MMR, TDAP, Varicella); TB Test within one (1) year * COVID Vaccine Required *What's in it for you?* * Royal is known for our amazing work culture and vibe (look us up on Instagram @RuleTogether or Facebook!) * Welcoming, comfortable, and fully remodeled stations stocked with tons of snacks and beverages, cozy sleeping quarters, and lots of space to chill out and feel like you're at home * Two weeks of PTO * Competitive Call Bonus Structure & Pay Rate Increases every 6 months * Health Insurance (Medical, Dental, Vision), 401k, Employee Assistance Program *Non-Traditional Benefits:* * *Career Growth:* - Opportunities for professional growth within the organization (FTO, Operations Supervisor, Management, Communications etc.) u007C 80% of our leadership started as EMTs! * *Diverse variety of calls and shifts:* Critical Care Transport (ICU, ECMO, Donor Network), Flight Calls, Community Events (County Fair, Meals on Wheels, Fire Strike Teams, Community Parades, Sports Events etc.), Outreach/Education Events * *Critical Care Transport: Grow your clinical experience! *Partner with clinical team and experienced nurses for critical care transports * *Royal Ambulance Scholarship Program* - A $2500 award to put towards your academic goals (Fire, Nursing, Paramedic, PA, MD School) * *New Hire Academy & Field Training: *Best in class training preparing you to be confident on the field. You will be paired with an FTO that aligns with your personalized learning style, schedule, and career aspirations! * *Employee Assistance Program* - Life happens, we give you access to a variety of Confidential services to ensure the well-being for you and your family (Mental Health, Wellness, Legal, and Financial services and many more!) * *Continuing Education Units (CEUs):* Ongoing support with continuing education units and skills refreshers * *Access to Royal's Alumni Network:* Shadowing Opportunities, Application Tips & Tricks, Workshops & Webinars, and Alumni Panels * Opportunity to work with an award-winning Dispatcher and Customer Service Team to ensure the best patient care experience! * Don't just take it from us! Check out what others are saying about their experience at Royal. Visit Glassdoor or Facebook. Our reviews speak for themselves! *About Royal Ambulance:* Royal Ambulance is the leaderin healthcare transportation & patient navigation services in Alameda County, Contra Costa County, Santa Clara County, Santa Cruz County, San Francisco, and San Mateo County. Since 2006, we've grown from 2 ambulances and 10 employees to over 100 ambulances and 600+ team members. We are known for our our amazing work culture, awarded one of the *Top 50 Inspiring Workplaces 2022 *and *Glassdoor's Top 50 Best Places to Work in the US*, Inc Magazine's *Fastest Growing Private Companies*, and *Modern Healthcare's “Best Places to Work”*. As we continue to grow, we remain focused on maintaining our culture of professional and personal development, supportive team vibes, and a first-class team member experience. Join us and be a part of this exciting growth opportunity while surrounding yourself with other like-minded individuals, who encourage and inspire one another along their path in EMS and Healthcare. At Royal we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make and the experiences that you have that shape the kind of healthcare professional you become. Follow us on Instagram @RuleTogether _The intent of this job posting is to provide a representative summary of the major duties, responsibilities and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status_ Job Types: Full-time, Part-time Pay: $18.50 - $21.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 10 hour shift * Day shift * Evening shift * Holidays * Monday to Friday * Night shift * Overtime * Weekends as needed Work Location: In person
$18.5-21 hourly 60d+ ago
Special Events Operations Manager
Royal Ambulance 4.1
Royal Ambulance Job In San Leandro, CA
Position OverviewRoyal Ambulance is on the hunt for an extraordinary, mission-driven leader ready to make an impact in high-octane, dynamic environments. If you thrive in fast-paced settings and love the thrill of managing high-stakes events, we want you at the helm of our special events operations. From orchestrating large-scale festivals and live entertainment to spearheading disaster response efforts and other unique projects, this role offers an unparalleled opportunity to combine your expertise in EMS operations-as an EMT, Paramedic, or RN-with your flair for project management and team leadership. Imagine splitting your time between the electrifying atmosphere of Burning Man operations (50%) and the strategic challenge of managing diverse special events and disaster response projects (50%). Every day at Royal Ambulance is a new adventure where your leadership and innovation not only save lives but also transform experiences. Join us and lead the charge in creating a safer, more exciting world-one event at a time. Key Responsibilities- Lead and oversee Royal's Special Events Division, ensuring smooth operations and high-quality service.- Manage multiple complex projects with competing priorities, requiring attention to detail and adaptability.- Provide incident management leadership in a variety of settings, ensuring seamless execution of emergency response and event logistics.- Oversee staffing, recruitment, and personnel management for special events.- Build and maintain relationships with private and governmental stakeholders to coordinate event planning and execution.- Apply Royal's values to personnel management, decision-making, and conflict resolution.- Oversee supply logistics for special events.- Deliver patient care at the appropriate licensure level in compliance with protocols.- Maintain strict confidentiality and ensure compliance with HIPAA regulations when handling protected health information (PHI).- Represent Royal Ambulance's mission and values by actively participating in company-wide meetings and initiatives.- Commit to an approximately four-week deployment in the Black Rock Desert, operating in a resource-limited and austere environment.- Perform other duties as assigned. Minimum Qualifications- 10+ years in EMS and 5+ years of experience in a similar role- Proven team leadership experience in high-pressure environments.- Strong project management skills with the ability to coordinate multiple priorities.- Current EMT, Paramedic, or RN certification/licensure.- Up-to-date TB tests and immunizations.- Completion of FEMA Incident Command System (ICS) courses: IS-700, IS-800, ICS-100, ICS-200.- ICS-300 and ICS-400 are strongly preferred. Preferred Qualifications- Experience in special events, live entertainment, and festival operations.- Leadership experience within the Incident Command System (ICS).- Proven ability to operate effectively in remote, austere environments with logistical challenges. Physical RequirementsThe employee is required to sit; climb or balance; step, stoop, kneel, or crouch. The employee must frequently lift and/or carry up to 125 pounds and occasionally lift and/or carry up to 200 pounds. Specific vision abilities required by this job include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Occupational Safety Risk for Infection ControlRisk to exposure from blood-borne pathogens - 3 High Risk. $110,000 - $150,000 a year Founded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable. At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare. Follow us on Instagram @RuleTogether This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.
$110k-150k yearly 9d ago
Customer Service Representative
Protransport-1 3.9
Cotati, CA Job
Under general supervision of the Communications Manager, Communications Supervisor, and/or Communication Center Lead, the Customer Service Representative (CSR) is responsible for answering and triaging all undirected calls coming into the Communications Center and directing them to the most appropriate resource. Pay Rate: $16.00/hour Essential Duties & Responsibilities: Able to operate a multi-line, computerized phone system as well as radio communication equipment Able to navigate multiple screens and software/computer programs while simultaneously documenting all phone and radio communication using a computer aided dispatch (CAD) program Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with all callers Develop a high degree of familiarity with Company service areas and medical facilities Demonstrate exceptional customer service skills with both internal and external customers Comply with all Company and customer policies and procedures as they pertain to the coordination of patient referral and transport Demonstrate the ability to professionally manage difficult interactions and effectively direct the flow of conversation Attend all mandatory meetings and trainings Perform all other duties as assigned Minimum Requirements: High School Diploma, GED, or equivalent Minimum of one (1) year of previous multi-line telephone experience or prior EMS experience Ability to type a minimum of forty (40+) words per minute Demonstrate ability to communicate clearly and professionally both verbally and in writing Proficient computer skills including Microsoft Office, email, and spreadsheet software programs Ability to accurately take incoming request while simultaneously documenting the information electronically Preferred Qualifications: Previous work experience as an EMS Dispatcher or Communications Technician Emergency Medical Technician (EMT) certification Additional Requirements: Must be able to successfully complete training with four to six (4-6) weeks of start date Must be able to successfully obtain EMD certification within six (6) months of beginning employment Must be available to work all shifts, including but not limited to, day/swing/night, weekends, holidays, and mandatory overtime as needed and perform role efficiently and consistently during shifts Able to rotate shift assignments as needed and/or required based on operational need Must be able to successfully pass pre-employment screening upon acceptance of an offer, which includes a background investigation and pre-employment drug and alcohol screening #INDPT-1
$16 hourly 25d ago
Training Supervisor
Falcon Critical Care Transport 3.9
El Sobrante, CA Job
The Training Supervisor is responsible for delivering comprehensive training to EMTs to meet the requirements set by state and local EMS regulatory agencies. This role is integral in driving innovative training solutions and fostering operational excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES Collaborate effectively with the Management Team to assess and implement training needs as informed by feedback, QA/QI outcomes, and EQIP updates. Serve as a strategic advisor to the Management Team on all training efficacy, including identifying course enhancement, addressing deficiencies, that drive operational/training improvements. Develop and facilitate onboarding Academies, ensuring proper documentation is tracked and maintained throughout the process. Manage inventory and distribution of uniforms. Support new hires through all LEMSA required trainings by established completion dates. Create and conduct CEVO (driver training) programs, ensuring proper documentation is tracked and maintained throughout the process. Partner with Operations to identify training gaps and develop additional courses as part of the Continuing Education (CE) program. Maintain training room supplies and equipment to ensure readiness and functionality. Oversee the Field Training Officer (FTO) program, including annual updates and continuous improvement efforts. Serve as an AHA BLS instructor, facilitating BLS CPR courses for employees. Teach and manage NREMT Skills Verification courses to meet certification requirements. Administer additional support and training to all crews as required for gurney operations, fit testing, remedial training, and other EMT procedure or protocol questions. Collaborate with the Talent Acquisition Manager to enhance internal customer service, align onboarding with best hiring practices, and create an employer-of-choice experience for candidates. Partner with operations and HR to identify and develop safety training programs to ensure regulatory compliance, reduce hazards, and enhance workplace safety. Perform additional duties and projects as assigned to support organizational goals. TECHNICAL SKILLS AND KNOWLEDGE Proven training and education experience within Ground Critical Care or Flight Critical Care Transport, supported by current credentials and certifications. Maintain all required certifications and licensures necessary to perform job duties and qualify for work in applicable counties. Adhere to all company policies, procedures, and EMSA regulations. Demonstrate a thorough understanding of current services, service areas, and contracted facilities. Exhibit scheduling flexibility with the ability to rotate shift assignments as required by operational needs. Possess comprehensive knowledge of local, regional, and state EMS policies and regulations. Ensure strict compliance with internal and client policies and procedures governing daily operations. Proficiency in using Google Suite applications is preferred. LEADERSHIP AND COMMUNICATIONS SKILLS Proven ability to lead, coach, and develop teams in dynamic and fast-paced environments. Strategic thinker with the ability to implement initiatives effectively, demonstrating accountability and a results-driven mindset. Foster and maintain a culture of trust, collaboration, and teamwork while maintaining a consistently positive attitude. Embody Falcon's mission and values, serving as a role model in all interactions and promoting organizational standards. Maintain a professional appearance and demeanor, consistently demonstrating courteous, punctual, and respectful behavior. Exhibit strong awareness and understanding of various internal and external customers, including their roles and needs. Showcase exceptional interpersonal and customer service skills, with a high degree of empathy, customer focus, and discretion. Communicate effectively through excellent verbal and written skills, ensuring a positive and supportive experience for employees engaging with the communications center. Demonstrate strong learning agility, with the ability to adapt quickly to changing circumstances and environments. Display superior organizational skills and attention to detail, ensuring tasks and responsibilities are executed with precision. Capable of working independently while also thriving in a collaborative team setting. EDUCATION AND WORK EXPERIENCE Prior EMS/EMT experience required. Experience as a primary instructor or skills instructor within an NREMT program preferred. Experience teaching BLS CPR preferred. AHA instructor certification. Maintenance of certifications required by EMS regulatory agencies. State of California EMT License Medical Examination Certificate AHA (American Heart Association) CPR for the Healthcare Professional Card Valid California Driver's License (CDL) Ambulance Driver Certificate (ADL) Clean (H6) DMV Driving Record, no more than two points No felony convictions, preventing participation in Medicare and Medicaid programs Additional Santa Clara Accreditation Badge Requirements for working in Santa Clara County PHYSICAL REQUIREMENTS Ability to pass the Physical Agility Test successfully. Perform the physical requirements of the position including: good physical stamina, endurance, and body condition that would not be adversely affected by frequently having to walk, stand, lift, carry, and balance at times. Able to lift, drag, hoist, and carry different types of equipment and other objects. Prolonged periods of sitting at a desk and working on a computer. This is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. Falcon is AN EQUAL OPPORTUNITY EMPLOYER.
$47k-67k yearly est. 13d ago
Critical Care Nurse (CCT RN) - Full-Time or Part-Time
Protransport-1, LLC 3.9
San Francisco, CA Job
Base pay for RNs is $57.00/hr up to $73.76/hr depending on experience. About the Opportunity ProTransport-1 (PT-1) is growing! With new partnerships in the Bay area, we are excited to announce opportunities in Oakland, Pleasant Hill and San Francisco for CCT RNs with 2+ years of experience in an Intensive Care or Emergency Department. Being a Critical Care Transport RN at PT-1 gives you the opportunity to work one-on-one with your patients providing much needed high-quality care to critical patients in EMS. Job Summary Identify patient care requirements by establishing personal rapport with patients and other persons in a position to understand patient care protocol Promote patient awareness by establishing patient care goals, educating the patient and family regarding illness or disease processes, and explaining treatment rendered while in the care of the CCT team Ensure continuity of services while adhering to all laws, rules, regulations, policies, and procedures as they pertain to the CCT program Complete all appropriate documentation as outlined in company policy Maintain awareness of any and all changes in the system components and company policy Ensure quality of care by adhering to therapeutic standards, making or recommending necessary adjustments by collaborating with team members, and staying current with CCT guidelines, required in-services, trainings, and staff meetings Other duties as outlined in the complete Minimum Requirements Graduate of an accredited nursing program with a diploma, Associates degree, Bachelors degree, or higher Active, unencumbered Registered Nurse license in the state of California Minimum of two (2) years of experience in a critical care environment (ER, ICU) in a large tertiary care facility that provides care to high acuity patients with a wide range of diagnoses Must be at least 18 years of age Must be able to communicate and understand English, verbally and written Must have an active California Drivers license and driving record that meets the minimum requirements for the company Current American Heart Association BLS, ACLS, PALS, and NRP certifications Other requirements per job description About Our Company ProTransport-1 is the leading provider of patient logistics services to hospital systems in Northern California. We deliver unparalleled customer service, pairing the latest mobile technology with innovative solutions to streamline efficiency throughout the patient care process. $10.00 hourly shift diff for grave shifts Static shifts working with dedicated CCT EMTs available Fly car shifts available providing daily flexibility on location and opportunity to follow the need Flexible schedules (12-hour shifts) Opportunities for overtime Opportunities for career advancement Paid Vacation, Sick Leave, and Holiday pay Medical, Dental, & Vision Benefits 401(k) Retirement Plan #IND-PT1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$57-73.8 hourly 60d+ ago
Operations Supervisor - Santa Clara County
Royal Ambulance 4.1
Royal Ambulance Job In San Jose, CA
Royal Ambulance is hiring an Operations Supervisor for our Field Operations team in Santa Clara County! Reporting to the County Manager, this is a great opportunity to further your leadership skills and professional development. We are seeking an experienced EMT who embodies the Royal Values - Engaging, Driven, Adaptable, and Empathetic. Apply today! Objective: To empower others to solve problems and create great experiences. Provide support to your team and our people, help optimize and manage daily operations, and serve as a role model of Royal's values. Additionally, learn and grow along the way, both professionally and personally, while helping others do the same. What You'll be Doing:Logistics and Deployment: Manage and coordinate immediate scheduling needs and last minute sick calls if Scheduler is not available. Communicate and articulate logistical needs in a professional manner through the appropriate channels. Provide field support on an as needed basis Communication: Communicate and coordinate with VSTs in regards to ambulances, medical equipment and supplies; Delegate accordingly to ensure that everything is clean, in proper working order, and appropriately stocked with the objective of positively impacting both the Patient and EMT Experience.Set and Hold Standards: Reviewing feedback from field team members regarding challenges that arise with current processes, and actively working to identify root causes to improve upon our processes Engagement and Rounding: Support and encourage the professional development of our field team members and provide active guidance to help them achieve their goals Team Member Performance: Encourage behavior that is consistent with our values. Provide coaching as needed to achieve the desired results, discipline when necessary, praise positive behavior in public to exemplify what success looks like. Review, address and conduct investigations of unusual occurrences; Follow up and communicate with appropriate departments.Leadership: Identify top performers and encouraging them to progress professionally by developing a progression plan for growth within the company and providing them with the resources and training needed to achieve these goals. Qualifications & Requirements:Active EMT LicenseActive Santa Clara EMS certifications Solid understanding of County Protocols & Company PoliciesAbility to Handle Confidential Information in a Professional MannerPositive Attitude and Growth MindsetDependable and TrustworthyAble to confront conflict effectively Thrives on Influencing, Inspiring and Supporting OthersGreat Communicator & Great ListenerStrong working knowledge of Basic Computer Skills (Word, Excel, Outlook) - What you don't know we will teach you! Founded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable. At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare. Follow us on Instagram @RuleTogether This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.
$38k-57k yearly est. 6d ago
Dispatcher
Norcal Ambulance 4.4
Sacramento, CA Job
Full-time Description and Responsibilities: Pay: $41,000-$65,000/yr*Night Differential* Hours: Full Time The primary job responsibility of the Dispatcher/Customer Service Agent is to: receive, prioritize, coordinate and dispatch NORCAL Ambulance calls for service for ALS, BLS and CCT crews in a swift and proper manner using our Communications Center Dispatch Software. Requests will be taken from: hospitals, clinics, medical assistance companies, flight teams or related entities. Dispatcher/Customer Service Agent will then coordinate the transportation request and send to the most appropriate unit based on: unit availability, unit location, travel time, etc. He/she shall be responsible for: dispatching and call taking for NORCAL Ambulance crews to both the emergency and interfacility setting, including emergency and private callers. The Dispatcher will operate tracking, radio or cell phone communication equipment to monitor the status of field personnel and units. The dispatcher will perform other related tasks and duties as assigned by the departmental leadership. Primary Daily Duties: The Dispatcher/Customer Service Agent may be assigned to one or more duties. These duties include, but are not limited to the following: Receive and prioritize all incoming requests for dispatch. Efficiently dispatch units to emergency and non-emergency calls in a timely manner. Demonstrate the ability to make accurate moment-to-moment decision making in regard to the dispatch of emergency and non-emergency vehicles. Effectively triage all incoming requests for service and sends the appropriate unit according to Northwest Ambulance policy and procedure. Obtain required information from party requesting medical transport. Maintain professional telecommunication contact with field units and other agencies. Demonstrate the ability to effectively use the dispatch paging system, iPhone, land lines, and all portable or mounted radios; troubleshoots problems including mechanical/equipment problems and contact the operations manager as appropriate. Participate in required training programs. Perform basic data entry. Provide excellent customer service to all callers and crew members. #Dispatch1 Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required: Excellent ability to communicate and work cohesively with EMT's, RN's and Administration. Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Computer competency including proficiency with Microsoft Suite, Google Docs, and current Dispatch Software. Ability to consistently deliver outstanding customer service to all internal and external customers. Highly dependable and able to meet internal deadlines consistently. Strong organization skills and attention to detail. Flexible and adaptable, willing and able to adjust to rapidly changing priorities. Ability to work independently as well as in groups. Ability to maintain a professional manner and appearance at all times. One year of EMS and/or dispatch related experience and/or training preferred. Knowledge of Northern California geography. Able to function in a high-stress environment where the work goes from minimal to overload within moments. Must act in a mature, courteous, and decisive nature in order to provide maximum customer service Salary Description $41,000-$65,000/yr
$41k-65k yearly 60d+ ago
County Manager - Santa Clara County Operations
Royal Ambulance 4.1
Royal Ambulance Job In San Jose, CA
Are you a dynamic leader with a passion for optimizing operations, driving performance, and inspiring teams? Join Royal Ambulance as a County Manager, where you'll play a pivotal role in shaping the future of EMS operations while aligning our teams with our mission, values, and commitment to excellence. The County Manager serves as a critical leadership position focused on enhancing organizational performance. Through strategic oversight, data-driven decision-making, and collaborative leadership, you'll monitor and improve key performance indicators, ensure efficient resource allocation, and manage operational expenses. You'll lead a high-performing team of Operations Supervisors and EMS staff, ensuring alignment with Royal Ambulance's mission, values, and quality standards. Responsibilities Mentor, coach, and guide Operations Supervisors and EMS staff to maximize their potential.Conduct structured appraisals, provide feedback, and oversee quarterly and annual performance reviews.Manage staffing levels, scheduling efficiency, and resource utilization.Oversee expenses related to equipment, supplies, vehicle maintenance, and staff hours.Ensure proper management of narcotics, including purchasing, distribution, and inventory tracking.Conduct and manage audits and inspections for state, CHP, DMV, and local EMS agency compliance.Collaborate with Risk and Safety Managers to address workplace injuries and exposures.Promote safety and security measures across operations, implementing immediate actions as needed.Address service-related issues, lead investigations, and provide actionable recommendations for improvement.Track and analyze key performance indicators to drive continuous improvements.Serve as the primary liaison between internal teams, including Human Resources, Billing, Communications, and Clinical departments.Communicate changes, trends, and updates effectively to all relevant stakeholders.Oversee facilities management, including vendor relations and budget-conscious repair work.Manage fleet operations, vehicle planning, and accident claims in coordination with insurance providers.Actively participate in companywide events, meetings, and strategic planning sessions to support Royal Ambulance's mission and goals. Requirements/Qualifications: High school diploma or equivalent (college degree preferred).Current certification as a Paramedic is highly preferred; Advanced certifications (ACLS, PALS, ITLS) are a plus.Valid state driver's license with a clean driving record.Minimum of 5 years of EMS operations experience, with at least 2 years in a leadership or management role.Demonstrated experience in budget management, strategic planning, and resource allocation.Familiarity with federal, state, and local EMS regulations and compliance standards.Strong leadership and team-building abilities with the ability to inspire and motivate.Exceptional communication, organizational, and time management skills.Proven ability to analyze complex data and implement operational improvements.Proficient in Microsoft Word, Excel, Outlook, and data visualization tools like Tableau.Ability to manage high-pressure situations with sound decision-making.Attention to detail while maintaining focus on the bigger picture.A track record of improving operational efficiency and staff performance. Physical and Work Requirements: Ability to respond to emergencies and work irregular hours as needed.Capability to lift and maneuver equipment or patients during field operations.Willingness to travel within the region as required. $120,000 - $150,000 a year Founded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable. At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare. Follow us on Instagram @RuleTogether This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.
$120k-150k yearly 6d ago
Scheduling Specialist
Norcal Ambulance 4.4
Sacramento, CA Job
Full-time Description Are you looking for an exciting opportunity to work in Emergency Medical Services and make a difference in your community? Join our team! **NORCAL Ambulance is hiring two Full Time Scheduling Specialist $20.00 PER HOUR + Benefits** Schedule: Tuesday - Friday (09:30am - 6:00pm); Saturday (08:00am - 4:30pm)** Other Information: Please Provide 3 professional references upon applying** Vision, Dental, Health, 401K Actively growing Sacramento region Responsibilities: Setting up training schedules for new employees Finding coverage for open shifts, approve or deny shift trades and update schedule with changes. Conduct tracking reports on employees to ensure minimum shift requirements are met Assist in the orientation process for new employees Assist with staff/faculty event activities/all-staff meetings/ training/ orientations Other duties as assigned. NORCAL Ambulance is growing across Northern California, and we are looking for EMTs to staff our stations and fill multiple shifts. Founded in 2005, NORCAL Ambulance is the premier leader for medical transportation in Northern California, servicing 17 counties. A locally owned, private company, NORCAL partners with hospitals and healthcare systems throughout Northern California, providing a complete solution for medical transportation needs-both critical and routine. Our services include Basic Life Support, Advanced Life Support, and Critical Care Transport and NICU/PICU Specialty Care transport services. At NORCAL our values are prioritizing our team, providing phenomenal customer experience, striving for excellence, valuing safety without compromise, and celebrating diversity in the workplace. Join our team and make a difference TODAY! Salary Description $20/hr
$20 hourly 60d+ ago
Critical Care Transport RN Manager
Falcon Critical Care Transport 3.9
El Sobrante, CA Job
Reports to: VP of Operations FLSA Status: Full Time, Exempt Position Summary: The Critical Care Transport Nurse Manager at Falcon holds a vital leadership role, ensuring the delivery of exceptional patient care in high-acuity transport settings. Their expertise and guidance are essential in leading a team of dedicated nurses, upholding the highest clinical standards. In this position, they will collaborate with interdisciplinary teams, implement evidence-based practices, and drive continuous improvements in patient outcomes. ESSENTIAL DUTIES AND RESPONSIBILITIES Manage Falcon's Critical Care Transport (CCT) program, ensuring the standardization of multi-station CCT practices and systems. Partner with Talent Acquisition in RN recruitment efforts, including participating in events, speaking at meetings, interviewing candidates, and making hiring decisions. Mentor, train, and provide ongoing performance feedback, counseling, and annual reviews for all CCT RNs. Develop and maintain comprehensive RN orientation (Academy), education, and training programs. Serve as RN FTO to train new RNs during FTO shifts. Oversee RN annual skills and competency assessments to ensure compliance with the Board of Registered Nursing and other regulatory agencies. Work closely with CCT RNs and the Scheduling Coordinator to maintain optimal staffing levels aligned with company strategic metrics. Serve as the subject matter expert for all RN clinical inquiries, ensuring timely and accurate responses. Collaborate with the Clinical Services Manager and Medical Director to maintain up-to-date medical protocols, best practices, and guidelines. Support the Clinical Services Manager in managing Falcon's narcotics program. Oversee the RN QA/QI program, providing necessary feedback and coaching in partnership with the Clinical Services Manager. Collaborate with Falcon leadership team to address and resolve clinical quality referrals efficiently. Partner with the VP of Operations to develop and implement new service offerings. Provide feedback and recommend changes to processes, policies, and procedures. Perform all duties of the CCT RN position including a minimum of two regularly scheduled ambulance shifts per pay period, to maintain firsthand insight into the CCT operational environment and support RN training as needed. This requirement may be increased as needed to support CCT staffing and training of new hires. TECHNICAL SKILLS AND KNOWLEDGE Maintain certification(s) and licensures consistent with performing job duties and qualification to work in county(s). Demonstrated experience and proficiency in CCT RN skills and equipment. Working knowledge of hospitals, healthcare systems, and post-acute facilities. Thorough knowledge of EMSA policies, HIPAA Privacy Rules, and all company policies and regulation requirements. Excellent time management skills with a proven ability to prioritize and meet deadlines. Proficient with operational software TraumaSoft. LEADERSHIP AND COMMUNICATION SKILLS Model professional behavior as a leader within the company. Ability to develop human capital by mentoring peers and apprentices. Capacity to think strategically and implement strategic initiatives. Strong interpersonal and customer service skills, demonstrating a high degree of empathy, customer focus, and discretion. Excellent time management skills with a track record of meeting deadlines. Strong learning agility and ability to adapt to an ever-changing environment. Excellent organizational skills and attention to detail. Ability to work both independently and collaborate as part of a team while staying flexible with a positive attitude. REQUIRED EDUCATION AND WORK EXPERIENCE Active State of California RN License with minimum five years experience. Training/education experience within Ground Critical Care or Flight Critical Care Transport including current credentials and certifications. Current AHA BLS, ACLS and PALS. Additional Santa Clara Badge Requirements for working in Santa Clara County. Ability to visit Falcon's (local) regional stations & customers. Ability to work non-traditional hours as needed to support a 24/7 operation. PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. Able to lift, drag, hoist, and carry different types of equipment and other objects. Perform the physical requirements of the position including: good physical stamina, endurance, and body condition that would not be adversely affected by frequently having to walk, stand, lift, carry, and balance at times. This is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. Falcon is AN EQUAL OPPORTUNITY EMPLOYER.
$101k-138k yearly est. 13d ago
Medical Billing Payment Poster
Norcal Ambulance 4.4
Livermore, CA Job
Basic Functions: Responsible for the accurate and timely posting of electronic and paper payments and running of reports to reflect the performance of the Accounts Receivable Department. Responsibilities: Retrieve insurance Remittance Advice notices and Explanation of Benefits for proper handling Post insurance and patient payments to the appropriate line item charge in an accurate and timely manner Daily balance of deposits with report generation Maintain spreadsheets daily for reconciliation Process and send daily reports Maintain compliance with posting adjustments applicable to third-party payers, government agency payments and contract terms; maintain HIPAA and OSHA compliancy Establish and maintain a professional and courteous attitude with Team Members, Management Team and patients at all times Demonstrate and support the Core Values of NORCAL Ambulance Other duties as assigned Benefits for Working at Norcal: Medical Insurance Dental Insurance Vision Insurance PTO FSA Requirements Minimum of 1-2 years experience in medical payment posting with a background and experience in medical billing and insurance collections Familiar with Adjustment Codes and Denial reasons Ability to meet deadlines and work well under pressure High school diploma or GED Must be self-motivated with excellent attention to detail and strong multi-tasking skills Specialty knowledge of Medicare, Medi-Cal, HMO's, PPO's and revenue billing cycle Proficient with Microsoft Excel, Word, Outlook, billing software, ICD 10 coding and medical terminology Ability to handle repetitious data entry with 10-key proficiency Strong customer service skills
$33k-41k yearly est. 60d+ ago
Fleet Service Supervisor
Royal Ambulance 4.1
Royal Ambulance Job In San Jose, CA
Royal Ambulance is looking for a highly organized, detail-oriented, and proactive Fleet Service Supervisor to lead the maintenance and servicing of our fleet, ensuring peak performance to support our critical operations. In this role, you will oversee preventive maintenance (PM), repairs, vendor relationships, and parts inventory, ensuring our fleet service team operates efficiently and effectively to keep our vehicles mission-ready. As the Fleet Service Supervisor, you will work closely with various teams, including station operations, scheduling, and third-party vendors, to ensure that vehicles are maintained, repaired, and ready for deployment. You will take charge of the fleet service process from start to finish, ensuring that vehicles meet safety and operational standards. Key Responsibilities - Maintenance & Vendor Management - Schedule repairs, manage vendor relationships, review invoices, and update fleet management software. - Preventive Maintenance (PM) Scheduling - Track and schedule routine maintenance and repair tasks, ensuring minimal vehicle downtime. - Vehicle Maintenance Requests (VMR) Management - Track open requests, order parts, schedule technicians, and coordinate with the Operations team. - Parts Inventory Management - Source, order, receive, and control inventory levels to support maintenance needs. - Reporting & Documentation - Maintain accurate records of fleet condition audits, service logs, and inventory data. Qualifications - Experience in fleet management, vehicle maintenance, or a similar operational role. - Prior management or supervisory experience, preferably in fleet, logistics, or maintenance. - Strong knowledge of fleet management software and scheduling tools. - Ability to manage vendor relationships and negotiate costs effectively. - Excellent organizational and communication skills to handle multiple priorities. - Experience with preventive maintenance schedules and repair workflows. - Knowledge of vehicle maintenance, including gurney and equipment repair. - Strong problem-solving and decision-making skills. - Ability to work under pressure and meet deadlines in a fast-paced environment. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and fleet management tools. - Valid driver's license with a clean driving record. Physical Requirements - Ability to inspect vehicles physically, including climbing, kneeling, and crawling. - Ability to lift and move equipment, tools, and parts up to 50 lbs, anything over will provide assistance. - Ability to maneuver and inspect gurneys and other medical equipment. - Ability to stand, walk, and work in various weather conditions for extended periods. - Manual dexterity and ability to use hand tools and diagnostic equipment. - Ability to safely enter, exit, and operate vehicles as needed. Join Royal Ambulance and play a key role in keeping our fleet running smoothly to support life-saving operations! $100,000 - $120,000 a year
$100k-120k yearly 4d ago
Training Supervisor
Falcon Critical Care Transport 3.9
El Sobrante, CA Job
The Training Supervisor is responsible for delivering comprehensive training to EMTs to meet the requirements set by state and local EMS regulatory agencies. This role is integral in driving innovative training solutions and fostering operational excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES Collaborate effectively with the Management Team to assess and implement training needs as informed by feedback, QA/QI outcomes, and EQIP updates. Serve as a strategic advisor to the Management Team on all training efficacy, including identifying course enhancement, addressing deficiencies, that drive operational/training improvements. Develop and facilitate onboarding Academies, ensuring proper documentation is tracked and maintained throughout the process. Manage inventory and distribution of uniforms. Support new hires through all LEMSA required trainings by established completion dates. Create and conduct CEVO (driver training) programs, ensuring proper documentation is tracked and maintained throughout the process. Partner with Operations to identify training gaps and develop additional courses as part of the Continuing Education (CE) program. Maintain training room supplies and equipment to ensure readiness and functionality. Oversee the Field Training Officer (FTO) program, including annual updates and continuous improvement efforts. Serve as an AHA BLS instructor, facilitating BLS CPR courses for employees. Teach and manage NREMT Skills Verification courses to meet certification requirements. Administer additional support and training to all crews as required for gurney operations, fit testing, remedial training, and other EMT procedure or protocol questions. Collaborate with the Talent Acquisition Manager to enhance internal customer service, align onboarding with best hiring practices, and create an employer-of-choice experience for candidates. Partner with operations and HR to identify and develop safety training programs to ensure regulatory compliance, reduce hazards, and enhance workplace safety. Perform additional duties and projects as assigned to support organizational goals. TECHNICAL SKILLS AND KNOWLEDGE Proven training and education experience within Ground Critical Care or Flight Critical Care Transport, supported by current credentials and certifications. Maintain all required certifications and licensures necessary to perform job duties and qualify for work in applicable counties. Adhere to all company policies, procedures, and EMSA regulations. Demonstrate a thorough understanding of current services, service areas, and contracted facilities. Exhibit scheduling flexibility with the ability to rotate shift assignments as required by operational needs. Possess comprehensive knowledge of local, regional, and state EMS policies and regulations. Ensure strict compliance with internal and client policies and procedures governing daily operations. Proficiency in using Google Suite applications is preferred. LEADERSHIP AND COMMUNICATIONS SKILLS Proven ability to lead, coach, and develop teams in dynamic and fast-paced environments.
$47k-67k yearly est. 58d ago
Paramedic
Protransport-1, LLC 3.9
Santa Clara, CA Job
Base pay for Paramedics ranges from $32.32/hr to $39.01/hr ProTransport-1 is looking for Paramedics to join our growing team. Come work for a company that cares about your health, your career, and your professional growth. We have an amazing company culture and would love to share that with you through the interview process. Job Summary Paramedics provide emergent and non-emergent medical care to patients being transported by PT-1 Ambulance. Paramedics for PT-1 travel to partner facilities, patient homes, and/or events requiring services. In partnership with an EMT or other qualified clinicians, PT-1 Paramedics provide quality care to the treatment level required. Essential Duties & Responsibilities Respond to BLS, ALS, and CCT emergent and non-emergent transports and scene calls Provide high quality, routine and emergent basic and advanced life support, in accordance with CA Title 22, local scope of practice and PT-1 policy Minimum Requirements High school diploma, GED, or equivalent Graduate of an accredited Paramedic program Must be able to communicate and understand English, verbally and written Two (2) or more years of driving experience Must possess or receive, and maintain, current certification/licensure in the following: Current and valid California driver's license EMT-P certification CPR through the American Heart Association (instructor-based with AED) PALS or PHTLS (American Heart Association) ACLS (American Heart Association) California Ambulance Driver Certificate (DL 61) DL51 (Medical Examiners Certificate) Must be current in local, state and federally mandated training Must maintain current industry standards through continuing education Must have completed all mandatory training including mandatory testing FEMA certifications, as required Other state or county certifications, as required About PT-1 Ambulance Some of our benefit package includes: Competitive starting hourly pay Flexible schedules (full-time and part-time available!) Opportunities for overtime Paid Time Off Holiday Pay Medical/Dental/Vision Benefits 401(k) Retirement Plan with Company match after first year, immediately vested Opportunity to work special events Free training opportunities such as BLS skills renewal, PALS, ACLS, ECG, and others And many more benefits! Let PT-1 help build your confidence, expand your knowledge, and encourage your personal growth. Get your ACLs, Critical Care Transport, and Neonatal/Pediatric Intensive Care Transport experience here at PT-1! #IND-PT1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$32.3-39 hourly 60d+ ago
Customer Service Medical Collections Specialist
Norcal Ambulance 4.4
Livermore, CA Job
Full-time Description Description: NORCAL Ambulance is looking to add energetic, passionate and team orientated staff to our Accounts Receivable team. We are willing to train the right candidates and experience is not necessary. The ideal candidates will have: excellent oral and written communication skills customer service experience to resolve billing problems be hardworking, punctual, accurate, and detail oriented. NORCAL is looking for candidates whose responsibilities include but not limited to: responsible for collection efforts, payment posting, medical coding corrections, billing corrections and appeals, claim submissions, medical insurance communications, PT billing collections and other duties in our accounts receivable department. Responsibilities: Work directly with insurance companies and patients to get claims processed and paid Customer service, answering phones calls to collect payment and answer question regarding claims Initiate collection follow-up of all unpaid or denied claims with the appropriate payor Respond to written or electronic payor communications with appropriate action in a timely manor Contact insurance companies regarding discrepancies in payments Maintain multiple workflows to process claims as efficiently as possible Reviewing and appealing denied and unpaid claims Assist patients in appealing denied claims Prepare and submit claims as needed, and rectify claims in a timely fashion if necessary Prepare materials to be sent to insurance companies, as directed Keep accurate and detailed notes on all activity Understanding of payer guidelines for Medicare, Medi-Cal (and its affiliates), Commercial Insurance, Workers Compensation, and various other insurance carriers Maintain strictest confidentiality; adhering to all HIPAA guidelines/regulations Collect delinquent accounts by establishing payment arrangements with patients and also follow-up with patients when payment lapses occur Sort correspondences and other letters and routes to the most appropriate recipients as applicable Works various assigned tasks in billing system Assist with assigned projects that pertain to the revenue cycle under the direction of the management team Requirements Excellent customer service skills Medicare, Medi-Cal, commercial insurance knowledge preferred Proficient with Microsoft suite Excellent attention to detail and the ability to troubleshoot/problem solve Critical thinking on every aspect of claim submission Ability to work both independently and in a team Position is located on-site in Livermore, not a remote position
$36k-43k yearly est. 60d+ ago
People Operations, Manager
Royal Ambulance 4.1
Royal Ambulance Job In San Leandro, CA
The People Operations, Manager will play a key role in shaping a positive and high-performing workplace culture while ensuring HR programs align with Royal Ambulance's mission, vision, and business objectives. This position is responsible for optimizing HR operations, driving employee engagement, and enhancing the employee experience throughout the entire lifecycle. Partnering closely with HR leadership, managers, and employees, this role will lead initiatives that improve processes, strengthen compliance, and foster a workplace where employees feel valued and empowered to succeed. Key Responsibilities Employee Engagement & Experience: Implement programs that enhance satisfaction, retention, and onboarding while leveraging HR technology. Performance & Employee Relations: Support performance management, coach managers on employee relations, resolve workplace issues, and ensure compliance. Leave & ADA Management: Administer FMLA, CFRA, PDL, and ADA accommodations, ensuring compliance and clear communication. Leadership & Change Management: Partner with leaders to align HR strategies with business goals and facilitate smooth transitions. Compensation & Benefits: Support salary benchmarking, benefits administration, and recognition programs. HR Analytics & Process Improvement: Track key metrics, identify trends, and optimize HR processes. Compliance & Policy Implementation: Ensure adherence to employment laws, particularly in California, and maintain up-to-date HR policies. Qualifications - 5+ years of HR experience in employee relations, performance management, and HR operations. - Strong knowledge of California labor laws and compliance standards. - Proficiency in HR systems (UKG, Lever, Monday.com, or similar). - Experience in fast-paced, high-growth environments, preferably in healthcare or service industries. - Strong communication, analytical, and relationship-building skills. Why You'll Love Working With Us Make an Impact- Directly influence financial strategy and business growth. Collaborative Culture- Work alongside passionate, mission-driven professionals. Growth Opportunities- Be part of a fast-growing company with opportunities to advance. Hybrid Flexibility- Enjoy a blend of remote and in-office work. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position. Join Us & Elevate Your Career! If you're a proactive HR professional ready to make a meaningful impact in a dynamic environment, apply today! $110,000 - $130,000 a year
$110k-130k yearly 10d ago
Medical Billing Specialist
Norcal Ambulance 4.4
Sacramento, CA Job
INTRODUCTION NORCAL Ambulance was founded with a vision to operate differently in the emergency services industry. We prioritize the well-being of our employees, foster inclusivity, and attract individuals who take pride in their work. Since our establishment in 2004, we have experienced remarkable growth, with 13 stations and offices throughout northern California, a fleet of over 150 ambulances, and a team of over 900 dedicated professionals responding to countless calls each week. Our success can be directly attributed to the extraordinary efforts of our staff in delivering exceptional patient care. THE POSITION Responsible for the accurate and timely submission of medical claims to insurance and private payors, contracted facilities and/or Medicare, Medi-Cal and all other government programs. RESPONSIBILITIES · Conduct insurance verification and validation to ensure benefits are accurate for claim submission. · Identify and bill secondary or tertiary insurances. · Prepare, review and transmit claims electronically or via paper both timely and within compliance standards. · Daily monitoring of assigned queues for claim progression. · Perform various collection actions including handling of correspondence, EOB review, prompt research and appeal of denied claims, if necessary. · Assist and respond to insurance and patient telephone inquiries within assigned payor group. · Establish and maintain a courteous and professional attitude with all NORCAL team members, patients, payors, facilities, and management teams. · Demonstrate and support the Core Values of NORCAL Ambulance BILLING SPECIALIST QUALIFICATIONS AND SKILLS · High school diploma or equivalent required. · Minimum 1-2 years of medical billing experience. · Certified Ambulance Coder certified (CAC) preferred but not required. · Listening and communication skills. · Multitasker with strong attention to detail and the ability to troubleshoot and problem solve. · Excellent and professional customer service skills. · Ability to work both independently and in a within a team dynamic. · Bilingual is a plus, but not required. · Strong knowledge of HCPCS, ICD-10 CM, medical terminology and HIPAA regulations; Medicare and Medi-Cal experience highly desirable. · Strong proficiency with Microsoft Office (Excel, Word, Outlook), 10-key, billing software and insurance portals; dual monitor workspace. WORKPLACE CULTURE AND BENEFITS At NORCAL Ambulance, we foster a supportive and inclusive culture that values the well-being and growth of our employees. We provide: Comprehensive benefits package, including medical, dental, and vision coverage. Employee assistance program Life insurance Employee perks website-Perks at Work 401(k) retirement plan with company match. Paid time off and holiday pay. Opportunities for career advancement and professional development. SCHEDULE On Site. Monday through Friday with flexible start times. HIRING PROCESS This position is located in East Sacramento, down the street from UC Davis Hospital. Qualified candidates will be contacted for a brief phone interview. If selected to move forward, candidates will be scheduled for a comprehensive data entry test, including typing, 10-key evaluation. If time permits, an in-person interview will follow. Selected candidates will then be contacted with next steps. LOCATION On site. East Sacramento conveniently located off of Hwy 50. Please visit our company's site to learn more about NORCAL Ambulance **************************** Check out NORCAL Ambulances social media. View the culture that we support and encourage and view the latest news for NORCAL Ambulance. ***************************************** ****************************************** *************************************** #Billing1 Salary Description $21.50 - $23.50
$35k-46k yearly est. 60d+ ago
Critical Care Nurse (CCT RN) - Full-Time or Part-Time
Protransport-1, LLC 3.9
Oakland, CA Job
Base pay for RNs is $57.00/hr up to $73.76/hr depending on experience. About the Opportunity ProTransport-1 (PT-1) is growing! With new partnerships in the Bay area, we are excited to announce opportunities in Oakland, Pleasant Hill and San Francisco for CCT RNs with 2+ years of experience in an Intensive Care or Emergency Department. Being a Critical Care Transport RN at PT-1 gives you the opportunity to work one-on-one with your patients providing much needed high-quality care to critical patients in EMS. Job Summary Identify patient care requirements by establishing personal rapport with patients and other persons in a position to understand patient care protocol Promote patient awareness by establishing patient care goals, educating the patient and family regarding illness or disease processes, and explaining treatment rendered while in the care of the CCT team Ensure continuity of services while adhering to all laws, rules, regulations, policies, and procedures as they pertain to the CCT program Complete all appropriate documentation as outlined in company policy Maintain awareness of any and all changes in the system components and company policy Ensure quality of care by adhering to therapeutic standards, making or recommending necessary adjustments by collaborating with team members, and staying current with CCT guidelines, required in-services, trainings, and staff meetings Other duties as outlined in the complete Minimum Requirements Graduate of an accredited nursing program with a diploma, Associates degree, Bachelors degree, or higher Active, unencumbered Registered Nurse license in the state of California Minimum of two (2) years of experience in a critical care environment (ER, ICU) in a large tertiary care facility that provides care to high acuity patients with a wide range of diagnoses Must be at least 18 years of age Must be able to communicate and understand English, verbally and written Must have an active California Drivers license and driving record that meets the minimum requirements for the company Current American Heart Association BLS, ACLS, PALS, and NRP certifications Other requirements per job description About Our Company ProTransport-1 is the leading provider of patient logistics services to hospital systems in Northern California. We deliver unparalleled customer service, pairing the latest mobile technology with innovative solutions to streamline efficiency throughout the patient care process. $10.00 hourly shift diff for grave shifts Static shifts working with dedicated CCT EMTs available Fly car shifts available providing daily flexibility on location and opportunity to follow the need Flexible schedules (12-hour shifts) Opportunities for overtime Opportunities for career advancement Paid Vacation, Sick Leave, and Holiday pay Medical, Dental, & Vision Benefits 401(k) Retirement Plan #IND-PT1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$57-73.8 hourly 60d+ ago
Night Dispatcher
Norcal Ambulance 4.4
Sacramento, CA Job
Full-time Description and Responsibilities: The Dispatcher/Customer Service Agent plays a vital role in ensuring the efficient and effective coordination of ambulance services for NORCAL Ambulance. This position is responsible for receiving, prioritizing, coordinating, and dispatching requests for Advanced Life Support (ALS), Basic Life Support (BLS), and Critical Care Transport (CCT) crews using the Communications Center Dispatch Software. Key responsibilities include: Taking transportation requests from hospitals, clinics, medical assistance companies, flight teams, and other relevant entities. Evaluating and coordinating transportation requests to assign the most appropriate unit based on factors such as unit availability, location, and estimated travel time. Dispatching and managing calls for both emergency and interfacility settings, including emergency and private callers. Operating tracking systems, radio, and cell phone communication equipment to monitor the status of field personnel and units. Performing additional tasks and responsibilities as assigned by departmental leadership. This role requires a proactive approach to service coordination, excellent communication skills, and the ability to adapt in a fast-paced environment to support NORCAL Ambulance's mission of delivering high-quality patient care. Primary Daily Duties: The Dispatcher/Customer Service Agent may be assigned to one or more duties. These duties include, but are not limited to the following: Receiving and prioritizing all incoming requests for dispatch services. Efficiently dispatching emergency and non-emergency units in a timely manner. Making accurate, real-time decisions regarding the assignment of emergency and non-emergency vehicles. Triaging all incoming service requests and assigning the appropriate unit in accordance with Northwest Ambulance policies and procedures. Gathering necessary information from individuals requesting medical transport. Maintaining professional communication with field units and external agencies. Utilizing dispatch paging systems, iPhones, landlines, and radios effectively, troubleshooting technical issues as needed, and escalating to the operations manager when appropriate. Participating in mandatory training programs to maintain proficiency. Performing basic data entry tasks with accuracy. Delivering exceptional customer service to callers, clients, and crew members. This position requires strong decision-making skills, excellent communication abilities, and a commitment to providing high-quality service in a fast-paced environment Requirements To excel in this role, candidates must demonstrate the following knowledge, skills, and abilities: Communication and Collaboration: Excellent ability to effectively communicate and work cohesively with EMTs, RNs, and administrative staff. Strong interpersonal and communication skills to engage with diverse individuals, teams, supervisors, and external customers. Technical Proficiency: Competency in using Microsoft Office Suite, Google Docs, and current dispatch software. Customer Service and Dependability: A proven track record of delivering outstanding customer service to both internal and external customers. Highly dependable with the ability to consistently meet deadlines. Organizational and Adaptability Skills: Strong organizational abilities and keen attention to detail. Flexible and adaptable, with a willingness to adjust to rapidly changing priorities. Professionalism and Independence: Ability to work both independently and collaboratively in team settings. Consistently maintain a professional demeanor and appearance. Experience and Knowledge: One year of EMS and/or dispatch-related experience and/or training is preferred. Familiarity with Northern California geography. Stress Management: Ability to thrive in high-stress environments where workload can shift rapidly. Maturity, courtesy, and decisiveness in providing optimal customer service. Scheduling: Ability to work 12-hour night or day shifts, including weekends and holidays Training shifts may be scheduled during daytime hours but could also occur during evening or night shifts. Night shifts generally begin between 5:00 PM and 7:00 PM. Benefits: Health insurance Dental coverage Vision coverage Employee Assistance Program (EAP) Flexible Spending Account Dependent Care Flexible Spending Account Life insurance Paid time off Holiday pay Daily overtime Matching 401k If you meet these qualifications and are ready to join a dynamic and impactful team, we encourage you to apply! Salary Description $50,000/yr
$50k yearly 60d+ ago
EMT
Protransport-1, LLC 3.9
Oakland, CA Job
Base pay for new graduate EMTs is $20.96/hr! ProTransport-1 (PT-1) Ambulance is looking for EMTs to join our growing team. Come work for a company that cares about your health, your career, and your professional growth. We have an amazing company culture and would love to share that with you through the interview process. New grad EMTs are eligible for up to $2,500.00 in school reimbursement for your program for full-time; $1,250.00 for part-time. Let's talk! About the Opportunity Emergency Medical Technicians (EMTs) provide emergent and non-emergent medical care to patients being transported by PT-1 Ambulance. EMTs for PT-1 travel to partner facilities, patient homes, and/or events requiring services. In partnership with another EMT or higher qualified clinicians, PT-1 EMTs provide quality care to the treatment level required. Compensation: $20.96/hr - $24.80/hr Essential Duties & Responsibilities Provides patient care under stressful and non-stressful situations Communicates proficiently and effectively with hospital staff and co-workers Emergency scene management under stressful and non-stressful situations Responsible for cleaning and operating ambulance equipment Responsible for providing basic life support duties independently, as well as follow the direction of a higher qualified clinician Presents themselves in a professional, courteous and punctual way Responsible for other related duties deemed necessary to meet the needs of the Company Minimum Requirements High school diploma, GED, or equivalent Must be at least 18 years of age Must be able to communicate and understand English, verbally and written Two (2) or more years of driving experience Must possess or receive, and maintain, current certification/licensure in the following: Current and valid California driver's license EMT certification CPR through the American Heart Association California Ambulance Driver Certificate (DL 61) DL51 (Medical Examiners Certificate) Must be current in local, state and federally mandated training Must maintain current industry standards through continuing education Must have completed all mandatory training including mandatory testing FEMA certifications, as required Other state or county certifications, as required About PT-1 Ambulance Some of our benefit package includes: Competitive starting hourly pay Flexible schedules (full-time and part-time available!) Opportunities for overtime Paid Time Off Holiday Pay Medical/Dental/Vision Benefits 401(k) Retirement Plan with Company match after first year, immediately vested Opportunity to work special events Free training opportunities such as BLS skills renewal, PALS, ACLS, ECG, and others And many more benefits! Let PT-1 help build your confidence, expand your knowledge, and encourage your personal growth. Get your ACLs, Critical Care Transport, and Neonatal/Pediatric Intensive Care Transport experience here at PT-1! #IND-PT1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$21-24.8 hourly 60d+ ago

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Updated March 12, 2025

Zippia gives an in-depth look into the details of Royal Ambulance, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Royal Ambulance. The employee data is based on information from people who have self-reported their past or current employments at Royal Ambulance. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Royal Ambulance. The data presented on this page does not represent the view of Royal Ambulance and its employees or that of Zippia.

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Royal Ambulance Jobs

Emergency Medical Technician (EMT) - Alameda County

Special Events Operations Manager

Customer Service Representative

Training Supervisor

Critical Care Nurse (CCT RN) - Full-Time or Part-Time

Operations Supervisor - Santa Clara County

Dispatcher

County Manager - Santa Clara County Operations

Scheduling Specialist

Critical Care Transport RN Manager

Medical Billing Payment Poster

Fleet Service Supervisor

Training Supervisor

Paramedic

Customer Service Medical Collections Specialist

People Operations, Manager

Medical Billing Specialist