What does a Room Attendant do?
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A room attendant is responsible for managing guest rooms, ensuring its safety and comfortability for the guests. Room attendants' duties include maintaining the cleanliness of rooms by following cleaning schedules, inspecting the furniture and other room items, reporting any damaged furniture for immediate replacement, replacing bed and bathroom amenities, restocking foods and emptying trash containers, and responding to guests' inquiries and requests. A room attendant must have excellent customer service and organizational skills to keep the highest customer satisfaction.
Room attendant responsibilities
Here are examples of responsibilities from real room attendant resumes:
- Operate incinerators and trash compactors to dispose of garbage.
- Clean and prepare suites to upholding standards.5 diamond standards AAA standards
- Clean, disinfect, and deodorize lavatories, urinals and toilet bowls.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc . )
- Clean windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
- Clean windows.and glass partitions, and mirrors, using soapy water and other cleaners, sponges and squeegees.
- Utilize cleaning supplies and equipment to provide a safe and sanitary environment for all patients, customers and staff.
- Provide a sanitize and aseptic environment for the safety and well being of patients, visitors, and employees.
- Operate incinerators and trash compactors to dispose of garbage.Kept utility sink rooms in clean, neat and orderly condition.
- Provide gracious hospitality while promoting wine.
- Dust ceiling air conditioning diffusers and ventilation systems.
- Follow sustainability guidelines to work safely using OSHA standards.
- Maintain high level of personal cleanliness and professionalism despite fast pace work environment.
- Use correct cleaning chemicals for designate surfaces according to OSHA regulation and hospital requirements.
- Understand what employers expect of GRA 's
Room attendant skills and personality traits
We calculated that 21% of Room Attendants are proficient in Cleanliness, Dryers, and Bed Linens. They’re also known for soft skills such as Communication skills, Customer-service skills, and Detail oriented.
We break down the percentage of Room Attendants that have these skills listed on their resume here:
- Cleanliness, 21%
Maintained high level of personal cleanliness and professionalism despite fast paced work environment.
- Dryers, 9%
Start washers and dryers and load them
- Bed Linens, 7%
Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.
- Hotel Guests, 6%
Supervised activities of workers engaged in delivering packages to hotel guests.
- Hotel Standards, 3%
Clean ingredient and restocking amenities according to hotel standards
- Safety Hazards, 3%
Report or document any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
Most room attendants use their skills in "cleanliness," "dryers," and "bed linens" to do their jobs. You can find more detail on essential room attendant responsibilities here:
Communication skills. The most essential soft skill for a room attendant to carry out their responsibilities is communication skills. This skill is important for the role because "production, planning, and expediting clerks are frequently in contact with suppliers, vendors, and production managers and need to communicate the firm’s scheduling needs effectively." Additionally, a room attendant resume shows how their duties depend on communication skills: "trained employees at harrah's, kept hotel rooms up to par, customer service, great communication skills"
Customer-service skills. Another soft skill that's essential for fulfilling room attendant duties is customer-service skills. The role rewards competence in this skill because "stock clerks sometimes interact with customers in retail stores and may have to get the item the customer is looking for from the storeroom." According to a room attendant resume, here's how room attendants can utilize customer-service skills in their job responsibilities: "provide quality guest service as it relates to housekeeping and related requests. "
Detail oriented. room attendants are also known for detail oriented, which are critical to their duties. You can see how this skill relates to room attendant responsibilities, because "material and product inspecting clerks check items for defects, some of which are small and difficult to spot." A room attendant resume example shows how detail oriented is used in the workplace: "ensured the cleanliness of hotel rooms for visiting guests; provided detailed and general cleaning of hotel rooms. "
Math skills. For certain room attendant responsibilities to be completed, the job requires competence in "math skills." The day-to-day duties of a room attendant rely on this skill, as "some material recording clerks use math to calculate shipping costs or take measurements." For example, this snippet was taken directly from a resume about how this skill applies to what room attendants do: "helped students with class work in multiple subject areas including history, spanish, math, and science. "
The three companies that hire the most room attendants are:
- Sonesta Hotels923 room attendants jobs
- Great Wolf Resorts564 room attendants jobs
- Highgate Hotels478 room attendants jobs
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Room attendant vs. Maid
Maids are individuals who perform domestic chores like ironing, grocery shopping, cleaning, and laundry. Primarily, maids oversee the maintenance of wardrobes, serve meals, and lay out clothes. They can carry out their job independently and adhere to the strict schedules set for them. They maintain the cleaning records as well as the supply inventory in organizations or residences. Maids are expected to be equipped with physical capabilities, along with cleaning, time management, customer service, and organizational skills.
There are some key differences in the responsibilities of each position. For example, room attendant responsibilities require skills like "cleanliness," "dryers," "hotel guests," and "hotel standards." Meanwhile a typical maid has skills in areas such as "taking care," "bed sheets," "clean rooms," and "customers homes." This difference in skills reveals the differences in what each career does.
Maids earn the highest salaries when working in the construction industry, with an average yearly salary of $27,826. On the other hand, room attendants are paid more in the hospitality industry with an average salary of $29,051.maids tend to reach similar levels of education than room attendants. In fact, maids are 0.3% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Room attendant vs. Maid housekeeper
Housekeepers are responsible for taking care of their employers' houses. They are usually tasked to do work related to cleaning. Their primary responsibilities include sweeping, vacuuming, and mopping floors, managing recycling, taking out the trash, dusting surfaces, cleaning the bathroom, among others. They are also responsible for doing laundry, folding clothes, and storing clothes in cabinets. They may also be given additional responsibilities such as shopping for groceries, managing and stocking the pantry, cooking, walking pets and watering the plants. Housekeepers should be responsible, trustworthy, and knowledgeable on housework.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that room attendant responsibilities requires skills like "cleanliness," "hotel guests," "hotel standards," and "safety hazards." But a maid housekeeper might use other skills in their typical duties, such as, "taking care," "fold laundry," "clean bathrooms," and "kitchen appliances."
Maid housekeepers earn a higher average salary than room attendants. But maid housekeepers earn the highest pay in the manufacturing industry, with an average salary of $28,828. Additionally, room attendants earn the highest salaries in the hospitality with average pay of $29,051 annually.maid housekeepers earn similar levels of education than room attendants in general. They're 1.1% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Room attendant vs. Housekeeper
A housekeeper/laundry aide's job is similar to that of an assistant. This position requires knowledge of relevant machines and equipment. Housekeepers/laundry aides are expected to be professional and courteous when communicating with others. They are responsible for sorting clothes according to fabric type and color, washing clothes, drying clothes, and folding them.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a room attendant is likely to be skilled in "hotel guests," "math," "clean guest rooms," and "dependability," while a typical housekeeper is skilled in "patients," "guest rooms," "good judgment," and "patient rooms."
Housekeepers earn the highest salary when working in the telecommunication industry, where they receive an average salary of $29,665. Comparatively, room attendants have the highest earning potential in the hospitality industry, with an average salary of $29,051.Most housekeepers achieve a similar degree level compared to room attendants. For example, they're 0.8% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Room attendant vs. Housekeeper/laundry aide
Types of room attendant
Updated January 8, 2025