Richard Wolf Jobs

Responsible for receiving, issuing, transferring, and maintaining all product inventory. Performs appropriate systems transactions when required to document all inventory movement and keep the associated files up to date and compliant with all applicable Company & industry standards. REQUIREMENTS AND RESPONSIBILITIES: Assists with receiving, counting of items, and storage of materials in applicable assigned locations. Records inventory transactions where applicable, utilizing the Company system, including SAP. Assists with picking of products for customer orders and corresponding instruction manuals. Performs cycle counts, and count reconciliation per the cycle count schedule Completes other stockroom duties as needed. Prepares RIWO shipments for customers, trade shows, labs, and evaluations, as per a provided equipment list. Which includes loading crates and pallets for shipment by freight carrier and/or loading boxes and totes for shipment by FedEx. ADDITIONAL RESPONSIBILITIES: Assists with periodic inventory projects. Moves products between functional departments as required. Accompanies service technicians to Prima Vista as needed for maintenance/testing of C-arm. Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position. Completes all planned Quality & Compliance training within the defined deadlines. Other duties as assigned by the Demand and Inventory Planning Manager and/or Materials Management Supervisor. QUALIFICATIONS: High school diploma or equivalent. 2 - 3 years of material handling experience. Good verbal and written skills communications skills. Good time management skills, ability to prioritize workloads, and organizational skills. Good attention to detail and accuracy. Experience with inventory management systems, SAP knowledge helpful. Good PC skills and familiarity with all MS Office suite products. Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment. The following physical demands are required: Lift/Carry 25+ pounds Bend/Stoop/Kneel 4 hours per day Stand/Sit/Walk 8 hours per day Push/pull 50+ pounds RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations. All RWMIC Employees have the responsibility to themselves and the company to work safely. EEO Statement We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

OTE: $75,000.00 - $90,000.00 On Target Earnings include all cash components: car allowance, year-end bonus, commission, and base salary. Richard Wolf Medical Instruments Corporation is currently seeking a Guardian Service Specialist in Chicago, IL. The Guardian Service Specialist is responsible for assisting Independent Sales Reps in the territory with the objective of increasing RWMIC market share for repairs of endoscopic products. The Guardian Service Specialist will work in the assigned account(s) Sterile Processing and O.R. departments with responsibility for inspection, repair (either performing or facilitating) and replacement of instruments and electro-mechanical devices that are damaged. One of the primary goals of this position is to maintain the instrument sets so that they are ready for use in the surgical suite or physician office. The other primary goal is to keep repairs and replacement expenses within a predetermined budget for the account. Position requires daily visits to customers within a defined territory in an effort to promote the RWMIC Guardian Repair portfolio and to persuade them to utilize RWMIC Repair programs. REQUIREMENTS AND RESPONSIBILITIES: Repair orders will be solicited from all Richard Wolf customers within an assigned geography (territory); defective item picked up, and delivered or shipped back to RWMIC for Repair. Responsible for processing, shipping, and tracking all orders in close cooperation with customer service personnel Schedule and perform preventative maintenance to ensure proper operation of customer's RWMIC equipment and facilitates repairs/exchanges as needed as a result of inspections Deliver, or arrange delivery, of repaired items back to the customer. Is knowledgeable about repair history, customer specific pricing and discounts available Promote on site Repair Exchange transactions through assigned inventory. Good commercial aptitude and attention to detail is required Directly responsible to the National Service & Repair Manager, but also must interact well with the territory (independent) reps in order to define proper account target selections, and routes, with the goal of maximizing repair revenues Must have an understanding of all types of RWMIC products, and their applications in surgery, as well as thorough knowledge of various repair programs offered under the RWMIC Guardian Repair portfolio, their pricing, process and advantages to the customer Must have a good understanding of technical issues resulting from 3rd party repairs and must be able to communicate and demonstrate defects and inadequate repairs to the customer Position requires extensive daily travel, within the territory ADDITIONAL RESPONSIBILITIES: Troubleshoot core nova equipment, if applicable Complete and maintain certification for CCSVP, CRCST, or CST, as appropriate, within first year of employment Aware of and comply with the RWMIC Quality Manual and applicable laws and regulations as they apply to this job type/position Complete all planned Quality & Compliance training within the defined deadlines Other duties as assigned by National Service & Repair Manager QUALIFICATIONS: High school diploma. Strong preference for candidates with a college degree in biomedical engineering, RN (Registered Nurse) with O.R. experience, CRCST (Certified Registered Central Service Technician) or CST (Certified Surgical Technician) qualifications Strong oral and verbal communications skills Excellent PC skills, intermediate level on all MS Office Suite of products Valid driver's license and an excellent driving record are a must Excellent organizational skills and ability to work unsupervised Desirable to have 1-3 years experience in working with endoscopic equipment, and knowledge of minimally invasive surgeries Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment The following physical demands are required: Lift/Carry 25+ pounds Bend/Stoop/Kneel 4 hours per day Stand/Sit/Walk 8 hours per day Push/pull 50+ pounds The following work environment conditions may exist: Infectious Diseases Exposure Laser Exposure X-Ray Exposure Chemicals Exposure RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations. All RWMIC Employees have the responsibility to themselves and the company to work safely. EEO Statement We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

Responsible for the assembly and repair of rigid & flexible medical endoscopes and industrial adapters. REQUIREMENTS AND RESPONSIBILITIES: Assembles and repairs rigid & flexible medical endoscopes. Assembles and disassembles electronic components. Performs cleaning and inspection of various components. Ensures assemblies will pass QC inspections or be reworked or replaced. Performs maintenance on equipment and work areas used by department as needed. Completes daily production documentation accurately. ADDITIONAL RESPONSIBILITIES: Adheres to Standard Operating Procedures for assembly processes. Adheres to quality standards for assembly processes. Adheres to all PPE and safety requirements. Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position. Completes all planned Quality & Compliance training within the defined deadlines. Other duties as assigned by Production Manager - Optics. QUALIFICATIONS: High School Diploma or equivalent 1 year of general manufacturing assembly or 1 year of small part assembly experience preferred. Ability to use microscopes, small tooling, soldering equipment, solvents & adhesives is preferred. Ability to cross train in multiple assemblies Must possess ability to understand assembly drawings and written assembly procedures. Basic understanding of measuring devices and ability to use calipers, gauges, micrometers, etc. is preferred. Good verbal and written communication skills Familiarity with Good Manufacturing Practices (GMP) preferred Basic PC skills Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment. The following physical demands are required: Stand/Sit/Walk 8 hours per day The following work environment conditions may exist: Infectious Disease Exposure Laser Exposure Chemicals Exposure RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations. All RWMIC Employees have the responsibility to themselves and the company to work safely. EEO Statement We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

Responsible for ensuring FDA regulatory requirements are met for new product introductions and compliance with establishment and product registrations for RWMIC. Manages the post market process under 21 CFR Part 806. REQUIREMENTS AND RESPONSIBILITIES: Oversees and/or executes the creation and submission of 510(k)s, Letters to File (LTF) and associated labeling. Ensures timely, appropriate, and complete communication with FDA and other regulatory bodies for premarket and post market activities. Leads preparation of external audits. Acts as main company spokesperson during external audits. Ensures the preparation and submission of Device Listings and facility registrations. Leads Recall and associated field action activities. Supports Quality team for regulatory requirements such as FDA Quality System Regulation, 21 CFR 820 & ISO 13485. Partners with RW GmbH Regulatory and R&D teams to develop and submit 510k submissions. Conducts Regulatory intelligence to gather current and changing requirements. Reports key findings to manager on a regular basis. Reviews quality data sources and communicates actionable trends that require further evaluation or investigation. Reviews and approves device labeling changes and updates. Manages the Regulatory Affairs team which includes hiring, performance management, training and career development. Oversees creation and maintenance of vendor Quality Agreements. Conducts training in Quality System Regulation, ISO Standards, and other International Regulations. Participates in CAPA activities as needed Develops processes and procedures for Regulatory and assures their implementation. ADDITIONAL RESPONSIBILITIES: Supports external & internal audits and inspections as required. Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position. Completes all planned Quality & Compliance training within the defined deadlines Other duties as assigned by US Head of Regulatory and Quality Assurance. QUALIFICATIONS: B.S. Degree in an engineering, life science or health-based discipline. Minimum 5 years medical device Regulatory Affairs experience in both pre and post market activities. Excellent interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams at all levels. Strong time management skills, ability to prioritize workloads, and organizational skills. Excellent attention to detail and accuracy. Experience with filing 510k's or equivalent experience registering medical devices outside the US. Accredited Medical Device certifications: ASQ, RAPS, AAMI, ISO, etc. preferred. Intermediate-Advanced PC skills with all MS Office suite products. The following physical demands are required: Stand/Sit/Walk 8 hours per day The following work environment conditions may exist: Infectious Disease Exposure Chemicals Exposure Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment. RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations. All RWMIC Employees have the responsibility to themselves and the company to work safely. EEO Statement We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

Richard Wolf Medical Instruments Corporation is currently seeking a Facilities Technician in Vernon Hills, IL. The Facilities Technician responsible for providing hands-on maintenance and repair services for the facility including coordinating vendor services, as scheduled. REQUIREMENTS AND RESPONSIBILITIES: Completes and responds to all assigned work orders, troubleshooting calls, and emergency maintenance calls. Performs maintenance and repairs including but not limited to carpentry, painting, drywall, electrical, plumbing, and furniture move/install as needed and in collaboration with Facilities team members. Assists with coordinating various vendor communication (i.e. for HVAC, Plumbing, Electrical) including obtaining quotes, scheduling work, and ensuring quality work. Maintains accurate records of maintenance activities, including work orders, inspections, and equipment logs. Assists Manufacturing teams with vendor/equipment manufacturer-proposed preventative maintenance requirements. Ensures corresponding forms/logs are completed to ensure safe and efficient equipment availability/operation. Inform Quality Control if calibration is needed. Maintain tools and supplies and coordinate the procurement of needed parts and supplies. ADDITIONAL RESPONSIBILITIES: Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position. Completes all planned Quality & Compliance training within the defined deadlines. Other duties as assigned by the Facilities & Safety Manager or US Head of Human Resources, Building Maintenance, and IT Infrastructure. QUALIFICATIONS: High school diploma or equivalent. Minimum of 2 years' experience in building maintenance with technical proficiency in relevant trades. (e.g. HVAC, electrical, plumbing) Strong organizational and time-management skills, with the ability to manage multiple tasks and prioritize effectively. Experience with vendor coordination and contract negotiation highly preferred. Excellent communication skills within all levels of the organization. Ability to work independently and as part of a team. Basic-to-Intermediate PC skills in all major MS office suite products. Relevant training or certifications (e.g. trade-specific or OSHA certifications) are a plus. Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment The following physical demands are required: Stand/Sit/Walk 8 hours per day. Lift/Carry 50+ pounds Bend/Stoop/Kneel 4 hours per day Push/pull 50+ pounds The following work environment conditions may exist: Infectious Disease Exposure Chemicals Exposure Laser Exposure UV Light Exposure RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations. All RWMIC Employees have the responsibility to themselves and the company to work safely. EEO Statement We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

Responsible for the implementation, tracking, and maintenance of product inventories used in conjunction with Convention, Wet Lab, Loaners, T&E (Trial & Evaluation) and sample account programs. REQUIREMENTS AND RESPONSIBILITIES: Communicates daily with Sales Representatives, Marketing Department and customers to fulfill their requests for Convention, Wet Lab, Loaners, T&E and sample account product via phone, email or fax. Tracks and maintains product inventory levels, ensuring accuracy and availability. Enters and updates inventory records in SAP. Orders, stages, and prepares equipment for shipping. Facilitates the return process and disposition of excess, inactive or obsolete products. Receives returned instrumentation, coordinates inspections and repairs, and returns instrumentation to the inventory pool utilizing SAP. Maintains organized and accurate records, follows up on overdue equipment, and ensures timely returns. Conducts cycle counting to ensure inventory accuracy. Performs in-house physical inventories as required. ADDITIONAL RESPONSIBILITIES: Assists other Inventory team members as needed. Possible travel to close out inventories. Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position. Completes all planned Quality & Compliance training within the defined deadlines. Other duties as assigned by the Customer Service Operations Manager & Inventory Team Lead. QUALIFICATIONS: High school diploma or equivalent. Minimum of 2 years experience in a customer service and/or inventory position. Strong verbal and written communication skills. High attention to detail and organizational skills. Intermediate PC skills required; MS Office XP Suite of Products. Experience with inventory management systems, SAP highly preferred. Knowledge of and experience with endoscopic equipment preferred. Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment. The following physical demands are required: Lift/Carry 25+ pounds Bend/Stoop/Kneel 4 hours per day Stand/Sit/Walk 8 hours per day Push/pull 50+ pounds RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations. All RWMIC Employees have the responsibility to themselves and the company to work safely. EEO Statement We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

Responsible for providing daily oversight for a team of field-based Guardian Service Specialists (GSS) who perform installation, maintenance, and repair of Richard Wolf equipment in customer accounts nationwide. REQUIREMENTS AND RESPONSIBILITIES: Ensures that the Guardian Service Specialists (GSS) perform their duties safely, effectively, and on time. Travels with direct reports (13-15 nationwide) that provide on-site surgical instrument repair, exchange, maintenance, trouble-shooting, in-service & education. Creates and maintains forecasting service revenue in GSS territories and resources. Responsible for service quota achievement by all direct reports. Provides input to strategic decisions that affect the functional area of responsibility. Communicates with customers to understand their needs, expectations, issues, and resolves any complaints or disputes. Resolves escalated customer issues arising from damaged equipment, warranty, personnel issues, or contractual compliance. Acts as a liaison between internal RWMIC departments and customers on repair related issues. Develops methods, guidelines, and policies to facilitate efficient service delivery. Assists in creation, presentation, enrollment and renewal of Guardian Service & Repair Agreements. Completes annual physical inventory for consigned inventory of GSS team. Manages administrative tasks, such as budgeting, reporting, and inventory management, related to the field service operations. Provides monthly reporting to National Service & Repair Manager with results, wins, losses, opportunities and threats for each GSS territory. Represents all Guardian programs including Platinum, Gold, Silver in addition to Full-Service Agreements, marketing, programs and promotions. Responsible for personnel duties include hiring, performance management, training and career development. ADDITIONAL RESPONSIBILITIES: Field travel 75% of the time, estimated at 3 weeks/month. Overnight travel required. Maintains all customer required vendor credentials (example: Vendormate, Reptrax). Possess and maintain firm understanding of new and existing RWMIC instrumentation, optics and devices. Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position. Completes all planned Quality & Compliance training within the defined deadlines. Other duties as assigned by the National Services & Repair Manager. QUALIFICATIONS: High school diploma or equivalent. Bachelor's degree in business or biomedical engineering highly preferred. Strong preference for candidates with CRCST (Certified Registered Central Service Technician), CST (Certified Surgical Technician), or CCSVP (Certified Central Sterile Vendor Program) certifications. Minimum of 5 years of management experience in a field customer service role with employees who are geographically dispersed. 1-3 years' experience in working with endoscopic surgical equipment, and knowledge of minimally invasive surgery. Strong verbal and written communication skills. Strong conflict management skills. Proven leadership skills and a desire to lead, coach and mentor. Excellent organizational, delegation and follow-up skills with an emphasis on customer service. High attention to detail and accuracy. Excellent PC skills, intermediate or expert level on all MS Office Suite of products. Specifically, spreadsheet creation, manipulation, use of macro's in Excel. Written communications, reports and correspondence in MS Word. Must demonstrate aptitude to navigate and utilize web based programs and phone apps. Examples include Concur, ADP, C4C. Must maintain credentialing requirements for hospital access as required by multiple hospital credentialing services: SECURE, Symplr, GHX, Green Security, Parallon, etc. Valid Driver's License is required. Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment. The following physical demands are required: Lift/Carry 25+ pounds Bend/Stoop/Kneel 4 hours per day Stand/Sit/Walk 8 hours per day Push/pull 50+ pounds The following work environment conditions may exist: Infectious Disease Exposure Laser Exposure X-Ray Exposure Chemicals Exposure RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations. All RWMIC Employees have the responsibility to themselves and the company to work safely. EEO Statement We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

Richard Wolf Medical Instruments Corporation is currently seeking Facilities & Safety Manager in Vernon Hills, IL. The Facility & Safety Manager is responsible for the overall management of building maintenance operations, while ensuring the facility's compliance with OSHA safety regulations as the company's Safety Officer. REQUIREMENTS AND RESPONSIBILITIES: Responsible for facility repairs, maintenance, and troubleshooting while ensuring compliance with building codes, regulations, and industry-specific standards. Coordinates various vendor communication (i.e. for HVAC, Plumbing, Electrical) including obtaining quotes, scheduling work, and ensuring quality work. Collaborates with Manufacturing teams with vendor/equipment manufacturer-proposed preventative maintenance requirements. Ensures corresponding forms/logs are completed to ensure safe and efficient equipment availability/operation. Ensures new equipment requiring calibration and preventative maintenance (PM) has been communicated to the Quality department and department manager for integration into their calibration and PM schedules. Responds to emergency situations and provides necessary support, including after-hours on-call availability for emergencies only Acts as the company's designated Safety Officer, responsible for day-to-day management of the safety program, including OSHA regulations, local/state fire regulations, development of emergency response procedures and safety policies. Develops and implements safety procedures, training programs, and maintains a comprehensive safety manual. Ensures compliance with all applicable OSHA regulations and industry-specific standards. Creates and leads implementation of facility improvement plans including but not limited to: Creates project requirements and statement of work (SOW). Identifies and maintains vendor relationships (including SBA minority vendors). Generates requests for Quotes (RFQ), NDA's, credentialing, and permitting where applicable. Reviews and negotiation of quotes, including timeline commitments, penalties for project creep, and late delivery. Develops and manages the Building Maintenance budget, tracking expenses, identifying cost-saving opportunities, and providing financial/strategic justification for Capital investments. Maintains accurate records of facilities operations and maintenance activities. Manages the Facilities Technician and assigns tasks as applicable. Personnel duties including hiring, performance management, training and career development. ADDITIONAL RESPONSIBILITIES: Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position. Completes all planned Quality & Compliance training within the defined deadlines. Other duties as assigned by the US Head of Human Resources, Building Maintenance, and IT Infrastructure. QUALIFICATIONS: High school diploma or equivalent. Associates degree or higher preferred in applicable field. Minimum of 5 years' experience in facility maintenance/management with knowledge of building systems and facilities operations, with an understanding of the needs of a manufacturing environment. Excellent interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams at all levels. Strong organizational and time-management skills, with the ability to manage multiple tasks and prioritize effectively. Experience with vendor coordination and contract negotiation. Intermediate PC skills in all major MS office suite products with an ability to become familiar with specific programs and software. (e.g. SAP ERP software) Experience in developing safety programs and conducting risk assessments a plus. Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment The following physical demands are required: Stand/Sit/Walk 8 hours per day. Lift/Carry 50+ pounds Bend/Stoop/Kneel 4 hours per day Push/pull 50+ pounds The following work environment conditions may exist: Infectious Disease Exposure Chemicals Exposure Laser Exposure UV Light Exposure RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations. All RWMIC Employees have the responsibility to themselves and the company to work safely. We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

Responsible for ensuring the accurate and efficient processing of financial transactions, maintaining internal controls, and supporting compliance with company policies and regulatory requirements. The Accounting Manager will lead the Accounts Payable and Accounts Receivable teams, optimize processes, and provide financial insights to support business decision-making. REQUIREMENTS AND RESPONSIBILITIES: Accounts Payable (AP): Oversees and manages all AP operations, including invoice processing, payments, expense reimbursements, and vendor management. Reviews and approves invoices and payments, ensuring proper documentation, coding, and authorization. Processes complex and/or detailed invoices for payment including telecommunications, general services, utilities invoices and other unusually complex and/or confidential transactions. Manages vendor relationships, including resolving discrepancies and negotiating payment terms. Assists with reconciling the company's checking and payroll accounts, codes/verifies/electronically posts bank disbursements and deposits. Copies bank transaction documents and sends to Controlling at GmbH. Follows-up on account statements and other discrepancies regarding payment of accounts and serves as liaison between departments and vendors in the resolution of administrative problems and inquiries. Manages AP-related month-end and year-end closing processes, including account reconciliations and accruals. Interacts with external auditors and Controlling at GmbH and participates in occasional auditing projects or provides information and access to accounting records as required. Responsible for the Controlling of expense reports, scanning and attaching same to SAP documents for Controlling at GmbH. Discusses discrepancies with Controlling at GmbH and makes recommendation as to the resolution of those discrepancies. Oversees and manages petty cash box, including disbursement, reconciliation, and SAP entries. Establishes the department's yearly budget for both expenses and capital expenditures. Collects and prepares 1099 data for annual form submission. Processes payments of foreign exchange invoices via bank portal and posting of same, including FX gains/losses. Accounts Receivable (AR): Oversees the invoicing process to ensure accuracy, completeness, and compliance with contract terms. Manages collections efforts, monitors outstanding receivables, and works with customers to resolve payment issues. Reconciles customer accounts and investigates discrepancies. Collaborates with sales and customer service teams to ensure accurate billing and prompt issue resolution. Liaison to collection agency, placing delinquent accounts, negotiating rates and making settlement recommendations. A/R liaison to GmbH Accounting and responsible for keeping accurate Receivables in coordination with Accounting in Germany. Makes adjustments to A/R and General Ledgers. Maintains tax jurisdictions and tax rates in SAP. Reconciles month-end sales figures and commissions using MCSI, ZADC and Excel Reconciles weekly sales figures for management; reconciles SAP to SPR. Responsible for setting up and maintaining commission agreements, reconciling sales representatives commissions on a monthly basis and communicating all changes to commission income to GmbH Accounting and the US Head of Finance. Researches and answers sales representative's inquiries and questions with respect to commissions Communicates with Sales Force to approve special payment terms, interest rate determination and leases, including generating promissory notes, special payment letters and the filing of UCCs where applicable. Responsible for gathering/reconciling/recommending/communicating Write offs, bad debts/bankruptcies and other uncollectable receivables. A/R liaison for sales and use tax audits: responsible for preparation of tax information, verification of exempt certificates, hosts the auditor and handles all auditor requests and inquiries. Maintains an accurate AR aging report and provides management with regular updates on cash flow and collection risks. Participates in the development, implementation and maintenance of AP & AR policies and objectives as well as short and long-term range planning. Develops and implements projects and programs to ensure efficient and accurate functioning of the AP & AR departments. Prepares and analyzes financial reports related to AP and AR, identifying trends and opportunities for improvement. Assists in month-end and year-end closing processes, including reconciliations and reporting. Has signature authority for company's checking account, confirms wire transfers and FX transactions. Personnel duties include hiring, performance management, training and career development. ADDITIONAL RESPONSIBILITIES: Ensures compliance with GAAP, company policies, tax regulations, and audit requirements. Supports internal and external audits by providing documentation and explanations as needed. Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position. Completes all planned Quality & Compliance training within the defined deadlines. Other duties as assigned by the US Head of Finance. QUALIFICATIONS: Bachelor's degree in Accounting, Finance, or a related field. CPA or CMA is a plus. 5+ years of experience in accounting, with at least 3 years in a managerial role overseeing AP and AR. Ability to communicate in German for collaboration with global finance teams, highly preferred. Strong knowledge of GAAP, financial controls, and accounting principles. Strong attention to detail, organizational skills, and ability to work under deadlines. Excellent interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams at all levels. Strong leadership and management skills, with the ability to motivate and inspire a diverse team. Proficiency in SAP. Intermediate level of MS office suite of products (Word, Excel, and Outlook). Knowledge of international payment processing, FX transactions, and SOX compliance is highly preferred. Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment. The following physical demands are required: Stand/Sit/Walk 8 hours per day RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations. All RWMIC Employees have the responsibility to themselves and the company to work safely. EEO Statement We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

Responsible for leading the daily activities of the Decontamination & Cleaning Department for all applicable product received from the field. Ensures all Decontamination & Cleaning personnel follow department procedures including but not limited to the decontamination, cleaning, receiving, documentation, and timely management of product routing. REQUIREMENTS AND RESPONSIBILITIES: Primary responsibility is to ensure that the decontamination processes and procedures are effective and efficiently meet industry cleanliness standards for returned devices from the field. Proper controls and segregation is crucial for all products requiring decontamination and cleaning processing. Ensures the safety of personnel (through the use of proper PPE) that handle returned product during and after decontamination. Provides training of new & current personnel that may come into contact with returned product from the field and interact with the decontamination processes. Oversees all repair (REP), credit, loaner, Trial & Evaluation (T&E), and demo orders are processed; ensures documentation accuracy. Ensures that the correct Return Authorization paperwork is with each returned product. Ensures any/all updates are completed for the Richard Wolf shipping report; disseminates updates to field personnel and/or Customer Service. Completes all metrics for month-end processing & receiving statistics as established by the Corporate Director of Manufacturing. Reviews and updates decontamination, cleaning and receiving procedures & work instructions. Identifies and recommends ways or methodologies to streamline processes, reduce costs, and identifies areas for improvement that positively impact efficiencies and/or reduces risk to the business, its personnel, and to the end user. Maintains department KanBan systems ensuring available tools and products are readily available for direct reports to correctly perform their job duties. Personnel duties include hiring, performance management, training and career development. Ensures all equipment is properly maintained and calibrated as required. ADDITIONAL RESPONSIBILITIES: Works cross-functionally on CAPA's or other projects related to continuous improvement as required. Creates and maintains an organized work environment. Works with direct reports on decontamination & cleaning tasks when required. Proactively maintains product, system and procedural knowledge. Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position. Completes all planned Quality & Compliance training within the defined deadlines. Other duties as assigned by the Corporate Director of Manufacturing. QUALIFICATIONS: College degree in an applicable field of study preferred Minimum of 5 years of management / supervisory experience Minimum of 3 years of experience in working with medical device, specifically endoscopic equipment. In-depth knowledge and understanding of all processes and procedures associated with decontamination & cleaning. CER, CIS, and/or CHL certification preferred. Excellent interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams at all levels. Strong leadership and management skills, with the ability to motivate and inspire a diverse team. Good time management skills, ability to prioritize workloads, and excellent organizational skills are essential. Good attention to detail and accuracy Intermediate PC skills and familiarity with all MS Office suite products Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment. The following physical demands are required: Lift/Carry 30 pounds Bend/Stoop/Kneel 2 - 4 hours per day Stand/Sit/Walk 8 hours per day Push/pull 50 pounds The following work environment conditions may exist: Infectious Disease Exposure Chemicals Exposure RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations. All RWMIC Employees have the responsibility to themselves and the company to work safely. EEO Statement We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

Responsible for maintenance, repairs, and support of facility maintenance. REQUIREMENTS AND RESPONSIBILITIES: Completes and responds to all assigned work orders, troubleshooting calls, and emergency maintenance calls. Performs repairs and facility support tasks including but not limited to, carpentry, painting, drywall, electrical, plumbing, tile, production equipment and move/install office furniture as needed and in collaboration with Building Maintenance team members. Assists with coordinating various vendor communication (i.e. for HVAC, Plumbing, Electrical and Facility Maintenance). Maintains accurate records of maintenance activities, including work orders, inspections, and equipment logs. Assists with vendor/equipment manufacturer-proposed preventative maintenance requirements and schedules are developed into standard operating procedures (SOP's). Ensures corresponding forms/logs are written and training is completed, to ensure safe and efficient equipment availability/operation. Informs Quality Control if calibration is needed. Assists with coordination of resources and third-party suppliers for proper execution of building projects. ADDITIONAL RESPONSIBILITIES: Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position. Completes all planned Quality & Compliance training within the defined deadlines. Other duties as assigned by the US Head of Human Resources, Building Maintenance, and IT Infrastructure. QUALIFICATIONS: High school diploma or equivalent, and minimum of 1 years' experience in building maintenance. Excellent communication skills within all levels of the organization. Good time management skills, ability to prioritize workloads, and organizational skills. Intermediate PC skills in all major MS office suite products. Knowledge of OSHA and EPA regulations preferred. Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment The following physical demands are required: Stand/Sit/Walk 8 hours per day. Lift/Carry 25+ pounds Bend/Stoop/Kneel 4 hours per day Push/pull 50+ pounds The following work environment conditions may exist: Infectious Disease Exposure Chemicals Exposure Laser Exposure UV Light Exposure RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations.All RWMIC Employees have the responsibility to themselves and the company to work safely. EEO Statement We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

Assisting department Manager in overseeing daily activity of customer service representatives. Including: all system information and order entry, timeliness of work completion, telephone etiquette, amount of time available on phones and assistance with problems or product information. REQUIREMENTS AND RESPONSIBILITIES: Proofread orders to be entered into SAP, enter orders and create order deliveries Point of contact for Sales Representatives, customers, business-to-business accounts and internal personnel on all order-related inquires such as pricing/item breakdown, detailed investigation resulting in problem resolution and possible alternative solutions for inactive items or back orders. Collaborate with Stockroom/Shipping personnel to investigate picking/shipping errors Perform back-order review to ensure items are shipped as they become available Proactively maintain a higher level of all product disciplines, SAP, and procedural knowledge. Assist with entering orders and phone coverage as needed Credit processing for the department, including issuing credit RA's, receive in credits, maintain and update credit statuses. Create Credit Memo's Manage and distribute incoming CS email orders from the shared email inbox and fax inbox. Assist Sales representatives with creating quotes for customers Reference all CSR I responsibilities ADDITIONAL RESPONSIBILITIES: Aware of and comply with the RWMIC Quality Manual and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines Other duties as assigned by Customer Service Operations Manager QUALIFICATIONS: High school diploma or equivalent Minimum of 3 years customer service experience required, 1 of which must be completed in RWMIC Customer Service or directly related field. Professional friendly disposition, excellent phone etiquette, organizational skills & excellent attention to detail required. Strong verbal/written communication skills High level knowledge and understanding of all processes and procedures associated with customer service. Ability to maintain a positive attitude when dealing with difficult situations Must have intermediate knowledge of Microsoft Office Suite Must be a team player that works to ensure team goals are met or exceeded Proven ability to coach, mentor and lead by example Business acumen and math aptitude necessary SAP experience helpful Experience with and understanding cross-cultural differences and the ability to work within this environment is crucial for successful employment. The following physical demands are required: Stand/Sit/Walk 8 hours per day RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations. All RWMIC Employees have the responsibility to themselves and the company to work safely. EEO Statement We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

Responsible for receiving, issuing, transferring and maintaining all product inventory. Performs appropriate systems transactions when required to document all inventory movement and keep the associated files up to date and compliant with all applicable Company & industry standards. REQUIREMENTS AND RESPONSIBILITIES: Issues and distributes component parts to manufacturing. Stages and coordinates items for Production Assembly. Lists and issues production travelers for subassembly production. Receives and stores incoming materials into applicable assigned locations. Performs cycle counts, and count reconciliation per the cycle count schedule Records all inventory transactions, utilizing the Company systems, including SAP. Expedites customer orders including picking of items, corresponding instruction manuals, creating of handling unit, and posting of goods issues. ADDITIONAL RESPONSIBILITIES: Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position. Completes all planned Quality & Compliance training within the defined deadlines. Other duties as assigned by the Demand and Inventory Planning Manager and/or Materials Management Supervisor. QUALIFICATIONS: High school diploma or equivalent. 2 - 3 years of materials handling experience. Good verbal and written skills communications skills. Good time management skills, ability to prioritize workloads, and organizational skills. Good attention to detail and accuracy. Experience with inventory management systems, SAP knowledge helpful. Good PC skills and familiarity with all MS Office suite products. Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment. The following physical demands are required: Lift/Carry 25+ pounds Bend/Stoop/Kneel 4 hours per day Stand/Sit/Walk 8 hours per day Push/pull 50+ pounds RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations. All RWMIC Employees have the responsibility to themselves and the company to work safely. EEO Statement We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

Responsible for supporting the Corporate Director of Manufacturing and Vice President with project management for the transfer of production from RW GmbH to RWMIC. Manages these and other Projects for RWMIC, working cross departmentally and also collaboratively with RW GmbH departments of R&D, Engineering and PMO. REQUIREMENTS AND RESPONSIBILITIES: Responsible for transferring production of parts, sub-assemblies and finished goods from RW GmbH to local manufacture at RWMIC using standardized and accepted PMO methodologies and systems. Comprehensively prepares and monitors projects with special emphasis on technical details, standards/norms, regulatory requirements (including validations), risk analysis/mitigation, and thorough cost analysis. Works closely with RA/QA/QC departments to achieve successful transfer. Completes authoritative control over coordination of projects. Successfully identifies and then leverages RWMIC team members needed for project completion. Fully responsible for compliance with processes and quality criteria. Identifies, clearly communicates, and resolves product-related questions regarding current and new products to the designated persons at RW GmbH or at RWMIC. Responsible for proper follow-up, obtaining responses and initiating action items. Project Management lead responsible for guiding a team of skilled professionals from project beginning to successful completion. Promotes excellent communication between team members (especially across departments) to ensure a transparent and clear flow of information. Regular presentation of projects with KPI's, status updates, Gantt Charts and other PMO tools to Management Team and colleagues. Develops solutions for projects through systemic and accepted methodologies. Determination, assessment, and abatement of project risks. Leverages organizational awareness to align project goals with company objectives, navigating internal structures and processes to ensure successful project execution. Develops and monitors project budgets, ensuring financial accountability while balancing project needs, resource allocation, and cost-effective solutions. ADDITIONAL RESPONSIBILITIES: Engages and manages stakeholders by building strong relationships, facilitating clear communication, and ensuring alignment across cross-functional teams and external partners. Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position. Completes all planned Quality & Compliance training within the defined deadlines. Other duties as assigned by the Corporate Director of Manufacturing. QUALIFICATIONS: BA/BS degree in a related area of study. Demonstrated success in Project Management. Ability to work independently with confidence, care, and a sense of urgency. Outstanding project management skills, PMP certification required. Excellent proactive communicator across all levels of an organization. Detail oriented, with strong administrative and organizational skills and a thorough understanding of time management concepts English proficiency. Bilingual German a plus. Advanced PC skills in all major MS Office suite products and PMO software with an ability to become familiar with specific programs and software (e.g. SAP ERP software). Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment. The following physical demands are required: Stand/Sit/Walk 8 hours per day. The following work environment conditions may exist: Infectious Disease Exposure Chemicals Exposure Laser Exposure UV Light Exposure RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations. All RWMIC Employees have the responsibility to themselves and the company to work safely. EEO Statement We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

Assisting department Manager in overseeing daily activity of customer service representatives. Including: all system information and order entry, timeliness of work completion, telephone etiquette, amount of time available on phones and assistance with problems or product information.

Responsible for providing daily oversight for a team of field-based Guardian Service Specialists (GSS) who perform installation, maintenance, and repair of Richard Wolf equipment in customer accounts nationwide. REQUIREMENTS AND RESPONSIBILITIES: Ensures that the Guardian Service Specialists (GSS) perform their duties safely, effectively, and on time. Travels with direct reports (13-15 nationwide) that provide on-site surgical instrument repair, exchange, maintenance, trouble-shooting, in-service & education. Creates and maintains forecasting service revenue in GSS territories and resources. Responsible for service quota achievement by all direct reports. Provides input to strategic decisions that affect the functional area of responsibility. Communicates with customers to understand their needs, expectations, issues, and resolves any complaints or disputes. Resolves escalated customer issues arising from damaged equipment, warranty, personnel issues, or contractual compliance. Acts as a liaison between internal RWMIC departments and customers on repair related issues. Develops methods, guidelines, and policies to facilitate efficient service delivery. Assists in creation, presentation, enrollment and renewal of Guardian Service & Repair Agreements. Completes annual physical inventory for consigned inventory of GSS team. Manages administrative tasks, such as budgeting, reporting, and inventory management, related to the field service operations. Provides monthly reporting to National Service & Repair Manager with results, wins, losses, opportunities and threats for each GSS territory. Represents all Guardian programs including Platinum, Gold, Silver in addition to Full-Service Agreements, marketing, programs and promotions. Responsible for personnel duties include hiring, performance management, training and career development. ADDITIONAL RESPONSIBILITIES: Field travel 75% of the time, estimated at 3 weeks/month. Overnight travel required. Maintains all customer required vendor credentials (example: Vendormate, Reptrax). Possess and maintain firm understanding of new and existing RWMIC instrumentation, optics and devices. Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position. Completes all planned Quality & Compliance training within the defined deadlines. Other duties as assigned by the National Services & Repair Manager. QUALIFICATIONS: High school diploma or equivalent. Bachelor's degree in business or biomedical engineering highly preferred. Strong preference for candidates with CRCST (Certified Registered Central Service Technician), CST (Certified Surgical Technician), or CCSVP (Certified Central Sterile Vendor Program) certifications. Minimum of 5 years of management experience in a field customer service role with employees who are geographically dispersed. 1-3 years' experience in working with endoscopic surgical equipment, and knowledge of minimally invasive surgery. Strong verbal and written communication skills. Strong conflict management skills. Proven leadership skills and a desire to lead, coach and mentor. Excellent organizational, delegation and follow-up skills with an emphasis on customer service. High attention to detail and accuracy. Excellent PC skills, intermediate or expert level on all MS Office Suite of products. Specifically, spreadsheet creation, manipulation, use of macro's in Excel. Written communications, reports and correspondence in MS Word. Must demonstrate aptitude to navigate and utilize web based programs and phone apps. Examples include Concur, ADP, C4C. Must maintain credentialing requirements for hospital access as required by multiple hospital credentialing services: SECURE, Symplr, GHX, Green Security, Parallon, etc. Valid Driver's License is required. Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment. The following physical demands are required: Lift/Carry 25+ pounds Bend/Stoop/Kneel 4 hours per day Stand/Sit/Walk 8 hours per day Push/pull 50+ pounds The following work environment conditions may exist: Infectious Disease Exposure Laser Exposure X-Ray Exposure Chemicals Exposure RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations. All RWMIC Employees have the responsibility to themselves and the company to work safely. EEO Statement We offer competitive wages and a comprehensive benefits package, which includes: 401 (k) Retirement Savings Plan and Trust w/Matching Program Medical Insurance, Dental and Vision Insurance Company Paid Life & Disability Insurance Paid Time Off Paid Parental Leave Telecommuting Flexible Schedules Tuition Reimbursement Wellness Program Flexible Spending Accounts Unpaid Time Off At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.