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Returns specialists focus on the aspect of customer care that deals with returned items. They process refunds in a timely manner and take care of replacing damaged or faulty products. They work under the supervision of the customer care manager and are responsible for providing excellent service to each client.
Working in this position, your job on a day-to-day will be to process returns and create a detailed log of your transactions with customers. Following good manufacturing practice guidelines will be essential, promptly following up with correspondence. You might be tasked with data entry and filing forms, or performing tasks to support customer service as demanded.
Having excellent customer service and communication skills will outweigh formal education here. Experience in sales or any area where you deal with clients will be welcome. You will be working as a member of a team, so the ability to work with others will be essential. People working in this position generally make around $16.1 an hour, adding up to $33,483 a year on average.
Avg. Salary $33,064
Avg. Salary $59,228
Growth Rate -4%
Growth Rate 0.3%
American Indian and Alaska Native 0.65%
Asian 7.03%
Black or African American 10.57%
Hispanic or Latino 18.87%
Unknown 5.08%
White 57.79%
Genderfemale 55.76%
male 44.24%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
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Skills![]() ![]() | Percentages![]() ![]() |
---|---|
Data Entry | 19.34% |
Customer Service | 11.67% |
RMA | 10.60% |
Return Authorizations | 5.76% |
RF | 4.45% |
When your background is strong enough, you can start writing your returns specialist resume.
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Now it's time to start searching for a returns specialist job. Consider the tips below for a successful job search:
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The average Returns Specialist salary in the United States is $33,064 per year or $16 per hour. Returns specialist salaries range between $25,000 and $42,000 per year.
What Am I Worth?
very low salary, no career growth, very stressful and not rewarding