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Rental Agent skills for your resume and career

Updated January 8, 2025
3 min read
Rental Agent Example Skills
Below we've compiled a list of the most critical rental agent skills. We ranked the top skills for rental agents based on the percentage of resumes they appeared on. For example, 25.3% of rental agent resumes contained reservations as a skill. Continue reading to find out what skills a rental agent needs to be successful in the workplace.

15 rental agent skills for your resume and career

1. Reservations

Here's how rental agents use reservations:
  • Perform critical problem solving analysis and resolution of conflicts in reservations, billing, operation and citations issued during rentals.
  • Maintained accountability of inventory, planned for subsequent clientele vehicle reservations, and anticipated special requirements they may require.

2. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how rental agents use credit card:
  • Examined customer's driver's license and credit card to determine validity of identification and eligibility for rental.
  • Validated customer identification and rental eligibility by examining customer's driver's license and entering credit card data.

3. Customer Issues

Here's how rental agents use customer issues:
  • Resolve customer issues and concerns professionally
  • Answer the phone in a friendly and prompt manner; resolve customer issues.

4. Service Techniques

Here's how rental agents use service techniques:
  • Provided a superior, friendly, and efficient customer experience using the company approved sales and service techniques.
  • Use sales and service techniques to provide better, more complete products to customers while increasing profitability.

5. Service Charges

Here's how rental agents use service charges:
  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Reviewed rental parameters to ensure costumers of complete rates and service charges.

6. Rent Vehicles

Here's how rental agents use rent vehicles:
  • Qualified customers to rent vehicles - Handled Payments - Sold insurance, upgrades and additional equipment - Processed claims for damaged rentals
  • Qualified customers to rent vehicles and help customers choose an appropriate car to rent.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how rental agents use customer service:
  • Top performing individual contributor toward meeting branch customer services standard of 85% complete customer satisfaction and exceeding monthly performance goals.
  • Provided exceptional customer service, maintaining a positive attitude when interacting with customers, coworkers, and professional staff.
Select Skills To Add To Your Resume

8. Rental Process

Here's how rental agents use rental process:
  • Assisted costumers in rental process- General motorcycle maintenance and cleanliness-Test drove new rental and sales motorcycles
  • Facilitated the rental process through the verification and documentation of all necessary driver information.

9. Insurance Coverage

Here's how rental agents use insurance coverage:
  • Described various insurance coverage and offered quotes.
  • Quoted cost of rental, by calculating type of automobile, daily rates, estimated mileage, and insurance coverage's.

10. Rental Contracts

Here's how rental agents use rental contracts:
  • Provided a positive rental experience to each customer while accurately presenting, coordinating and processing rental contracts.
  • Commission based salary: Negotiating and promoting rental contracts and insurances.

11. Car Rentals

Travelling by car provides ease of movement in terms of pace, route, and independence. Car rental agencies rent cars to clients who need vehicles for a short period of time. When considering a car for rent, individuals can choose between various types of products, GPS systems, price, or additional insurance.

Here's how rental agents use car rentals:
  • Hired for Reception/Warranty and continuously promoted to Business Development then Internet Sales then to assist in managing new car rental department.
  • Advise customers about touristic attractions, car rental insurance and additional options available.

12. Computer System

Here's how rental agents use computer system:
  • Provided service and remote support to corporate customers using Odyssey computer systems.
  • Processed credit prepayments and overdue payments using company computer systems.

13. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how rental agents use gps:
  • Advised customers on other enhancement protection products services like damage waiver, GPS systems to ensure a safe and hassle-free trip.
  • Provided ongoing service and sales of additional services such as vehicle upgrades, GPS navigation systems, and additional insurance.

14. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how rental agents use telephone calls:
  • Excel formatting, filing paperwork, key tagging, faxing and submitting claims, Answering and directing telephone calls.
  • Processed rentals and returns; sold optional services; answered and received telephone calls.

15. Customer Inquiries

Here's how rental agents use customer inquiries:
  • Responded to all customer inquiries and concerns in a professional and friendly manner both on the telephone and in person.
  • Answered customer inquiries regarding billing issues, service to trucks and give support to sales staff.
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List of rental agent skills to add to your resume

Rental Agent Skills

The most important skills for a rental agent resume and required skills for a rental agent to have include:

  • Reservations
  • Credit Card
  • Customer Issues
  • Service Techniques
  • Service Charges
  • Rent Vehicles
  • Customer Service
  • Rental Process
  • Insurance Coverage
  • Rental Contracts
  • Car Rentals
  • Computer System
  • GPS
  • Telephone Calls
  • Customer Inquiries
  • Customer Complaints
  • Rental Fleet
  • Rental Fees
  • Rental Applications
  • Bank Deposits
  • Background Checks
  • Customer Signatures
  • Rental Properties
  • Return Date
  • Customers Assistance
  • Insurance Claims
  • Rental Forms
  • Vehicle Inventory
  • Vehicle Return
  • Rental Rates
  • Business Reports
  • Evictions
  • Sales Support
  • Sales Techniques
  • Customer Disputes
  • Credit Checks
  • Customer Pick-Up
  • Rental Transactions
  • Optional Products
  • Body Shop
  • Phone Lines
  • Optional Services
  • Lease Agreements
  • Rental Charges

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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