Remote Support Technician Jobs in Oak Park, IL

Job: Desktop Systems Engineer Salary: Up to $130,000 + Bonus/Benefits Client: Fintech Trading firm My client is a top ranked trading firm looking to bring on a talented Desktop Systems Engineer to provide a high quality service within their fast paced and dynamic tech-driven trading environment. You will be joining a wold class team of engineers supporting all users across the firm, utilising a wide range of the best tech on the market and testing/deploying this in a ever changing environment. Responsibilities . Building, configuring and upgrading workstations, laptops and mobile devices . User provisioning (user accounts, mobile devices, VPN, directory permissions) . Evaluating and recommending new hardware and software technologies or solutions · Plan, execute and support company wide tech projects . Assisting in the deployment and support of trading applications . Automating tasks · Infrastructure Support (debugging) Qualifications · Extensive knowledge across windows Unix and MACOS . 2+ Years of MECM/SCCM administration . Passionate about tech . Scripting ability with PowerShell . Intune device management . Prior experience in a similar role (preferentially at a financial firm) · Productive hard worker, with a great personality! benefits . One of the top ranked Trading firms to work for! (Multiple employee welfare awards) . Technologists treated as a #1 asset . technologists only report to technologists . Great compensation . A range of personal benefits Please apply directly if you fit the spec for the role and wish to discuss further *********************

AKIRA IT Support Specialist - Retail In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company. The Position: IT Support Specialist - Retail Location: Chicago, IL (On-site) Overview: AKIRA is seeking an IT Support Specialist to ensure the smooth operation of our store-level technology systems. Reporting directly to the IT Manager, this role is pivotal in maintaining and troubleshooting IT infrastructure at the store level, ensuring minimal disruptions to business operations. This is an ideal position for a self-sufficient, experienced IT professional who excels in hands-on technical support and problem-solving in a fast-paced retail environment. Essential Functions: Provide comprehensive support for store-level IT systems, including troubleshooting hardware, software, and network issues. Serve as the primary point of contact for store IT issues, ensuring prompt resolution of escalated technical problems. Manage IT tickets via the Service Desk system (Freshservice), handling more complex issues independently. Maintain and troubleshoot a variety of store-level hardware devices, including POS systems (Shopify), printers, scanners, and tablets. Perform hardware and software upgrades, updates, and maintenance to ensure store systems are always running at optimal performance. Monitor and administer store networks, resolving connectivity issues and maintaining network security. Administer users and permissions in Active Directory, ensuring accurate and up-to-date access for store staff. Deploy and manage IT equipment in retail locations, ensuring proper setup and functionality. Stay informed on system updates and industry trends to improve support efficiency and recommend potential enhancements. Participate in an on-call support rotation, handling store-related IT issues during evenings and weekends as needed. Qualifications: Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent professional experience. 3-5 years of hands-on experience providing IT support in a retail, eCommerce, or similar environment. Ability to work independently, prioritize tasks, and manage multiple issues simultaneously in a fast-paced retail setting. Strong problem-solving skills and ability to troubleshoot complex IT issues with minimal supervision. Excellent written and verbal communication skills to work effectively with store staff and the broader IT team. The Ideal Candidate: Knowledge of POS systems (Shopify preferred), IT Ticketing Systems, and networking, including routers, switches, and firewalls (Cisco Meraki preferred). Demonstrates a proactive approach to identifying and resolving IT issues at the store level. Has a deep understanding of retail IT systems and processes, with the ability to act quickly to minimize disruptions. Exhibits strong organizational skills, attention to detail, and the ability to follow through on tasks and projects. Is comfortable working independently and managing tasks without direct supervision. Brings a positive, can-do attitude and a sense of ownership over the store-level IT operations. Diversity & Inclusion: At AKIRA, we value diversity and believe it is crucial to fostering an inclusive and dynamic workplace. We are committed to creating an environment where all employees feel respected and supported. Our team reflects the communities we serve, and we celebrate the unique perspectives and ideas that make us stronger as a company. Benefits and Perks: AKIRA offers competitive benefits for full-time employees, including medical, dental, vision, pet insurance, life insurance, LTD, FSA/HSA, Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discounts. We encourage internal development and provide opportunities for career growth within the company. Most importantly, our culture empowers employees to contribute to the success of the business, with opportunities to impact and grow alongside AKIRA. Job Type: Full Time

Flexco, a leading global manufacturer, is seeking an IT Support Specialist to work in our state-of-the-art facility. The chosen candidate will collaborate with numerous teams for technical support and issue resolution. The role will be based in Downers Grove, IL but support a global organization. This individual will participate in a wide array of support and improvement related initiatives. Prior experience working at a manufacturer would be a huge plus. Purpose: The ideal candidate will have a strong background in help desk support, infrastructure management, hardware troubleshooting, and peripheral installations. This role is crucial in ensuring the smooth operation of our IT systems and providing top-notch support to our internal users. Solid collaboration and communication skills are a must. Education Requirements: Bachelor's degree in computer science or information technology field Professional certification such as CompTIA A+, M365 Endpoint Administrator Associate, or equivalent certifications will be a huge plus ITIL, A+, Help Desk Analyst or Field Service Technician Certification is a big plus CCNA or Network+ Certification a plus Experience Requirements: 7 years of experience installing and maintaining Windows based Servers and various operating systems, software applications, and hardware components. 7 years of experience troubleshooting and maintaining PCs, laptops, and printers. Experience with Microsoft Intune/MDM solutions. Experience with Active Directory, Office 365, and other enterprise-level software. Experience with PowerShell scripting. Experience installing, configuring, and troubleshooting IP networks. Competency Requirements: Excellent oral and written communication skills. Excellent problem-solving skills and the ability to work under pressure. Ability to meet deadlines and manage multiple projects. Responsibilities: User Support and Issue Resolution via phone, email, chat, and ticketing systems. Identify, troubleshoot, and resolve hardware, software, and network-related problems. Provide step-by-step instructions and guidance to users. Incident Management Hardware and Software Support Flexco is an equal-opportunity employer offering a generous compensation and benefits package including: Medical (including Rx), dental, vision on day one of of employment 401(k) with matching funds 12 paid holidays per year Up to 15 vacation days and 5 personal days Tuition reimbursement/educational assistance Pension plan, life insurance, disability insurance, vacation, and more. This is your opportunity to work in an environment where the culture is focused on People First, Better Together, Customer Centered, Forward Thinking and Committed to Excellence. Flexco has consistently been named to the list of Western Michigan's "101 Best & Brightest Companies To Work For" and is a past winner of Chicago's “Best and Brightest in Wellness.” The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed.

Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Apply now or you may call: ************** / email: Deepak Tyagi (**************************) for faster processing! The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. Job Description: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager. Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows 11 Migration. Hardware / Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking / Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service-based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team

The Software Support Analyst will play a crucial role in providing expert support and optimizing software platforms for Ace Hardware Home Services, serving as a subject matter expert for ServiceTitan, Intacct, Monday.com, and other software platforms. You will troubleshoot software issues, assist with system configuration, and ensure that users are maximizing the features and benefits of the ServiceTitan platform Principal Activities: Provide onboarding, training, and ongoing support to users on best practices for using ServiceTitan, financial integrations, and inventory management processes. Troubleshoot and resolve issues related to financial integrations (Intacct, QuickBooks), covering areas like invoicing, billing, accounting, and inventory control. Develop and deliver targeted training to branch teams and internal staff, ensuring they are equipped with the knowledge of new features, system updates, and effective utilization of the software platforms relevant to their business units. Resolve branch and staff issues efficiently through a dedicated support ticketing system via Monday.com, with a focus on prioritizing and addressing high-impact concerns. Assist in the initial setup and ongoing optimization of ServiceTitan tenants, ensuring the system is fine-tuned for maximum performance and aligned with business objectives. Provide strategic insights to drive the effective use of the ServiceTitan Center of Excellence, promoting deeper, more sophisticated engagement with the platform. Contribute to monthly communications to branches and staff, keeping them informed of ServiceTitan implementation progress, new support resources, strategic initiatives, and recent product updates. Assist with the integration of new acquisitions, ensuring smooth transitions and proper system configuration for new business units within ServiceTitan. Lead change management efforts by supporting teams through system transitions, ensuring they understand and adapt to new tools, processes, and technologies as the business evolves. Knowledge, Experience, and Competencies: Knowledge, Experience, and Competencies: 3-5 years of experience with ServiceTitan software, including comprehensive usage of key features and modules. 3+ years of experience in the service industry, with a solid understanding of industry-specific workflows. Bachelor's degree in Information Technology or a related field, or equivalent work experience. Technical proficiency with software tools like ServiceTitan, Intacct, Monday.com, and Microsoft Office Suite. Strong hands-on experience with Intacct (and QuickBooks is a plus), including working knowledge of Accounts Receivable (AR), Accounts Payable (AP), and other accounting processes. Proven ability to manage inventory processes within ServiceTitan, such as stock tracking, ordering, and reporting. Strong troubleshooting abilities to address and resolve both technical issues and process-related challenges efficiently. Proficient Excel skills, including the ability to use functions such as VLOOKUP, PivotTables, SUMIF, and various data analysis techniques. Experience with customer support tools and ticketing systems, with an understanding of escalation processes. Stakeholder management expertise, with experience managing relationships and expectations across internal teams and external partners. Strong analytical skills, with the ability to diagnose issues, spot trends, and implement data-driven solutions. Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand. In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including: Incentive/Commission/Bonus opportunities (Based on role / grade level) 401(k) retirement savings plan with matching company contributions, eligible on your first day! Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. Warehouse Merchandise Discount! Paid time off & paid holidays (depending on role and month of hire) Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities. Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review. Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. * Benefits are provided in compliance with applicable plans and policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert About Ace Hardware Home Services Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware. Equal Opportunity Employer Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity.

Dexian is seeking a IT Security Specialist V for an opportunity with a client located in Chicago, IL. Responsibilities: Ensures Information Technology systems meet enterprise standards, adhere to applicable rules, laws, and regulations, and comply with appropriate treatment of risk Assess against and evaluate security controls for cloud infrastructure (IaaS, PaaS, SaaS) based on industry best practices, compliance requirements, and bank security policies Ensure appropriate security measures are in place to protect against threats, vulnerabilities, and breaches in Azure and AWS environments Develop and maintain documentation for cloud security controls, policies, and procedures Monitor and evaluate the effectiveness of existing cloud security controls and recommend enhancements Conduct regular security assessments and audits of cloud environments to identify and mitigate potential security threats and vulnerabilities in cloud environments Participate in internal and external audits to demonstrate compliance with cloud security requirements Collaborate with DevOps, IT, and business teams to integrate security controls into cloud deployments and CI/CD pipelines Stay current with emerging cloud security trends, technologies, and best practices Requirements: Experience in Cloud security, compliance and risk management, privacy, governance, internal audit, etc Experience building enterprise security strategy for cloud adoption or driving the program's evolution to meet new requirements Hands-on technical expertise in Security Architecture, automation, integration, and deployment (DevOps) Knowledge and understanding of key differences between most popular cloud provider solutions and cloud orchestration tools (e.g. Azure, AWS, GCP, Pivotal Cloud Foundry, BOSH, Kubernetes, Docker, etc.) Experience architecting solutions within AWS, Azure and GCP Strong domain expertise of cloud infrastructure compute, network and storage as well as the cloud control plane Experience working with cloud security and governance tools, cloud access security brokers (CASBs), and server virtualization technologies Experience building security reference architecture for all-in cloud deployments and hybrid scenarios Familiarity with enterprise security solutions such as WAF, IPS, Anti-DDOS, and SIEM Familiarity with compliance security standards across the enterprise IT landscape Understanding of enterprise risk management methods and techniques to drive successful outcomes in globally distributed environment Working knowledge of cloud computing technologies and workload transition challenges Growth mindset who is passionate to learn and use new/emerging technologies Must work well independently and with others as part of larger team and be able to collaborate on cross-functional teams Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred) Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft skills (read, write & speak) The Technician need to have experience in IMACD tasks listed below (IMACD = Install Move Add Change Dispose ) Troubleshoot and resolve End users IT issues in their PCs (Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT Devices in user's environment Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements. Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUC Equipment, Software, and related Services at designated Customer Sites; Coordinate, plan, and schedule IMACDs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party); and Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance. Recrate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation; Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software. This list may change from time to time and should be updated on a regular basis;

About the Company: Join a trusted, family-owned business with over 60 years of history! Our company specializes in the design and manufacturing of industrial power transmission products, such as universal joint drive shafts, cardan shafts, gear couplings, and flexible disc couplings. Our products support critical industries like steel mills, paper mills, and water treatment plants. We are a close-knit team with long tenure, and we're looking for someone to be part of this legacy and take on a key role in the future. Position Overview: We're seeking a go-getter who thrives in a hands-on environment! As a Technical Services Specialist, you'll handle a combination of repair quoting and orders, as well as new product quoting and orders, all while delivering excellent customer service. This is a fast-paced role that requires technical knowledge, problem-solving skills, and a strong work ethic. You'll work closely with customers to inspect parts, provide quotes, and process orders, ensuring that every need is met with precision. Key Responsibilities: Handle full-time, inside technical customer service duties for repair and new product quoting/orders. Evaluate parts inspections and communicate findings with customers through inspection reports and quotes. Process corresponding orders and assist with material and shop supply ordering. Work closely with the team to address daily technical and customer needs related to industrial power transmission parts. Support project coordination by collaborating with sales and engineering teams. Inspect returned parts and create repair quotes for customers. Read and interpret technical drawings, parts catalogs, and manuals. Use hand tools and measurement devices (tape measure, calipers, micrometers) to evaluate parts and take precise measurements. Provide expert guidance to customers through email support and occasional phone consultations. What We're Looking For: 2+ years of experience in an industrial setting (bearing, OEM, power transmission, steel mills, etc.). Hands-on machine shop experience; comfortable getting your hands dirty and working with tools. Familiarity with driveshafts, motors, engines, and heavy-duty industrial equipment. Mechanical interest - A passion for working on cars, tinkering with engines, or building things (think Lego engineering skills). Strong metal machining experience. Comfortable working with sales and engineering personnel to coordinate projects and provide technical support. Skilled at explaining technical concepts to customers in a clear and accessible manner. Able to work with technical drawings and measurements (metric & imperial units). Customer service mindset - Good communication skills, both written (mainly email) and phone. Computer proficiency - Comfortable using MS Office. What's in it for You? Competitive Benefits Package: 11 paid holidays annually Accrued Paid Time Off (PTO), 5 sick days, a week of paid vacation, 5 personal days, and an additional week after the first year. Profit sharing based on company performance (potentially thousands of dollars per person each year!) 401K with company contribution 100% paid health insurance for you and your family, including dental. Stability & Growth: We have a great team with long tenure, and employees typically stay for many years. You'll be joining a family-owned company with a personal, supportive work environment. Lisa, the owner, has led the company for 20 years, and the business is set up for long-term success. Room to Grow: This is a great opportunity to advance your technical skills in the industrial field, especially if you're already familiar with mechanical systems or working in a machine shop setting. Why Join Us? A strong family-oriented culture and is dedicated to creating a positive work environment where employees are valued. The company has been around for decades and continues to thrive due to the solid foundation of experienced team members. If you're a problem solver, self-starter, and team player who enjoys a hands-on, technical environment, this is the job for you! Don't miss your chance to become part of this unique and established company! The Interview Process: Phone Screen - Let's talk about your experience and skills. Onsite Interview - A one-and-done onsite interview where we get to know you and your technical expertise. Location: Onsite (Daily, 8:00 AM - 5:00 PM) Ready to jump in? Apply now and become an integral part of our team!

We're Hiring: Field System Technician - Sustainable Waste Management Salary: $50,000 - $80,000 Join a pioneering cleantech company that's transforming waste into clean water, energy, and minerals. If you're passionate about sustainability and eager to make a real impact, this is your opportunity to be part of something revolutionary! Why Join Us? Global Impact: Contribute to a mission-driven culture that's making a tangible difference. Innovative Technology: Work with cutting-edge solutions that are shaping the future of waste management. Competitive Compensation & Benefits: Enjoy a competitive salary and comprehensive benefits package. Career Growth & Development: Seize opportunities to advance your career in a rapidly evolving industry. Key Responsibilities: Engineer, commission, and maintain systems on-site. Develop and implement testing and commissioning procedures. Perform system maintenance, checks, and operational tests. Conduct tests to ensure compliance with client and safety requirements. Assist with system integration and provide client training. Qualifications: Degree in Chemical, Mechanical, or Environmental Engineering (preferred). Experience in water/wastewater treatment (preferred). Hands-on experience with mechanical/technical equipment. Proficiency in MS Office, CAD, Visio, and project management tools. Willingness to travel for 3-week on-site shifts (1 week off). Physical Requirements: Ability to lift up to 40 lbs. Comfortable troubleshooting and working with technical equipment. Apply Now! Or reach out to Emily Onheiser, Ron Dermady, or Shirley Okai to join a team that's revolutionizing sustainable waste management! #FieldTechnician #Sustainability #WasteManagement #EngineeringJobs #Cleantech #Hiring #WaterTreatment

*If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30' if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.* We seek a highly skilled Technical Support Specialist with extensive experience troubleshooting VoIP, analog telephony, and LAN/WAN networking. This role requires deep knowledge of networking protocols, telecommunication systems, and cellular technologies (4G/5G). You will provide high-quality support, resolving complex technical issues for our customers. Responsibilities: Support and troubleshoot VoIP systems (SIP, RTP, TLS, SRTP), analog telephony, and LAN/WAN networking (TCP/IP, DNS, DHCP, NAT, routing). Configure, deploy, and support networking equipment (switches, routers, firewalls). Monitor and troubleshoot network performance for voice communications (QoS, latency, jitter, packet loss). Assist with cellular technology (4G/5G/LTE) related to telephony and networking. Collaborate with internal teams, maintain accurate documentation, and provide training. Qualifications: Proven technical support experience in VoIP, telephony, and networking. Strong understanding of VoIP protocols (SIP, RTP, etc.) and analog telephony. Solid LAN/WAN networking knowledge, including experience with routers, switches, and firewalls. Excellent communication and customer service skills. Ability to work independently and in a team. Preferred: Knowledge of 4G/5G/LTE and their integration with telephony. Familiarity with cloud-based VoIP and unified communications. Experience with network monitoring tools. Experience with a ticketing system.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Here's What You'll Do: Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests. Setup and fix IT equipment at desks, conference rooms, print/copy areas, and labs. Provide remote support over the phone using remote desktop tools. Assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers, mobile devices, and conference room technology. Install and support desktop software for corporate laptops and lab computers. Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images. Create and administer email, web applications, and file systems. Document and resolve all ServiceNow tickets in a timely manner, adhering to established SLAs. Manage and meticulously document employee hardware and software license usage. Maintain passwords, data integrity, and file system security for the computing environment. Interact with vendor support to resolve technical problems with hardware and/or software. Support in the testing and deployment of new applications and systems. Create and maintain internal IT knowledge base articles to document procedures. Create end user documentation (“How To”, “FAQ”) and provide end user training. Qualifications Excellent customer service, attention to detail, communication and documentation skills. Must be a team player and willing to work “outside the box” to get things done as needed. Experience working in an IT Service Desk environment. Experience configuring and troubleshooting Windows & Mac laptop and desktop computers. Experience with Active Directory, Intune, Exchange, and basic network troubleshooting. Experience troubleshooting Microsoft Office applications and administering Office 365 accounts. Microsoft Teams, Apple MacBook, and AV Support experience is a plus. IT experience in a Biotech GxP facility is a plus. Bachelors/Associate degree or equivalent experience.

Our client is currently seeking an IT Procurement Consultant This positions is hybrid to downtown Chicago (3 days a week onsite) Qualifications • Bachelors Degree in Business, Supply Chain Management or Finance and 7 or more years experience in Sourcing or Procurement related field focused on indirect sourcing or an equivalent combination of education and work experience • Strong analytical, sourcing, negotiation and communication skills. Technically adept with basic application software; proficient in MS Office Suites with advanced Excel skills Responsibilities: • Leads strategic sourcing events including collecting, analyzing, and presenting data and recommendations to various levels of management across the organization on opportunities, risks, and where to prioritize software investments. • Responsible for contract & price negotiations across the Marketing, HR, Print and Business Services and Applications categories. • Responsible for Category Management including but not limited to category spend analytics, multi-year strategic sourcing roadmaps, acquiring and educating the enterprise on markets, suppliers, and trends. • Leads and manages RFx (e.g. Request for Proposal, Request for Information, Request for Quote) process, including project management, development of RFx, negotiations and award process. • Responsible for contract review, drafting and creation of various agreements, including NDAs, Master Agreements (SaaS, Software License Agreements, Hardware etc.), Service Level Agreements, Statements of Work, etc. leading and facilitating all aspects of contract negotiations across multiple Risk Control Functions (e.g. Legal, Privacy, Risk) and ongoing contract administration. • Supports and monitors supplier adherence to contracts, manage suppliers via supplier activity reporting and business/performance reviews, support and conduct supplier scorecards, supplier rationalization and demand management opportunities. Rate: $40-$50/HR

Job Title: Client Support - Senior Duration: 3 Months (Contract to Hire) Pay Rtae: $25-37/ Hour on w2 without any benefits. JOB DESCRIPTION: Acts as a support arm for all corporate infrastructure support and application teams. Follows all required policies and established corporate standards. ESSENTIAL DUTIES AND RESPONSIBILITIES • Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions. • Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities. • Assists in supporting meetings at assigned location from an audio/visual/computing standpoint. • Assists in the deployment of technical solutions (e.g. Scheduling, testing, installation, user training, onboarding, etc.) and documentation. • Installs and configures hardware and software both in person and remotely; utilizes best practices and follows policy in installation and configuration of hardware and software. • Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.) • Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc. • Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required. • Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc. • Other duties as assigned by manager SUPERVISION: • N/A - there are no direct reports RELATIONSHIPS • Internal: All end-users onsite and virtually through IT Shared Services • External: IT Vendors interacting with laptops, alarms, badging systems, various video displays, conferencing room equipment, printers, UPS, network equipment etc. MINIMUM QUALIFICATIONS • Minimum of 2 years of knowledge in the technologies used within IT Area: o Windows Desktop environment configuration and troubleshooting o Desktop troubleshooting skills o PC Hardware build and configuration skills o General knowledge of handheld devices (Smartphones, iPads, Android tablets) o General knowledge of all Microsoft Office applications EDUCATION • Bachelors preferred but not required CERTIFICATIONS/TRAINING • N/A LICENSES • N/A PREFERRED QUALIFICATIONS • A+ or any Microsoft certification is preferred • WLAN Technologies: Wireless concepts • LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts • Network troubleshooting skills • Active Directory and related support tools. This includes basic OU rights and administration. • Server operating systems: Windows modern and legacy • DHCP, DNS, WINS, TCP/IP networking • Third Party Software - Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI • Report distribution using approved technologies • Moves, Adds and changes with regard to telecom wiring and devices • Audio visual experience with Enterprise Video Endpoints as well as portable/stationary LCD projectors

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class "A" Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After "A" School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education . You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a "Top Secret" security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors . Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.

FT - ON-site Industry: food processing equipment/ kitchen equipment/ hospitality/ appliances experience is preferred Our Client is an Italian company specializing in the design, manufacturing, and marketing of high-quality kitchen equipment. With a strong presence worldwide, they are committed to delivering innovative solutions for food processing and preparation, ensuring the highest standards of quality and performance. The Service Support Specialist will play a pivotal role in providing technical support and customer service for kitchen equipment. This role involves troubleshooting, coordinating repairs, and ensuring optimal performance of the products. The ideal candidate will have a technical background with excellent problem-solving and communication skills. Key Responsibilities • Provide remote technical support to customers, dealers, and service partners for troubleshooting kitchen equipment issues. • Diagnose technical problems and determine appropriate solutions via phone, email, or remote diagnostic tools. • If the machine is large or requires specialized assistance, coordinate onsite technical support by activating and managing a local service partner to ensure timely and effective resolution. • Maintain detailed service records, including issues reported, solutions provided, and follow-up actions. • Support warranty claims by validating service reports and coordinating with the technical team in Italy. • Provide remote assistance in training sessions for customers and service partners to ensure proper use and maintenance of equipment. • Work closely with the sales team to provide technical insights. • Prepare technical documentation, service manuals, and troubleshooting guides as needed. Qualifications • Technical diploma or degree in Mechanical, Electrical, or related fields. • 3+ years of experience in technical support, service coordination, or a similar role, preferably in the kitchen equipment or appliance industry. • Knowledge of mechanical and electrical components. • Excellent problem-solving skills with the ability to work independently. • Strong communication skills, both verbal and written, to effectively support customers and service partners. • Proficiency in using CRM systems and Microsoft Office Suite. • Willingness to travel occasionally for onsite support if required. Benefits package: Health, Vision, and Dental Insurance, 100% coverage for the employee (Blue Cross Blue Shield). • Life Insurance • Long/Short term disability • Vacation/PTO + holidays • Simple IRA (3% match) • Onsite schedule.

Scaletta Armoring, an automotive remanufacturer located in Bedford Park, IL has an immediate need for a Production IT Support Specialist. We offer the following: Highly Competitive Wages Bonuses for Attendance (no absences, early leaves or late arrivals for 1 month equals $200 bonus per month and no absences and no more than 2 early leaves or late arrivals equals $100 bonus per month) Favorable Work Schedule - one shift - M-Th 6am to 3pm and F 6am to 12pm Advancement opportunities, including into management Established company with long term contracts and steady demand Paid Vacation & Holidays Health, Dental & Life insurance available Strong teamwork environment Bonus of $1/HR rate for receiving a security clearance Production IT Support Scaletta Armoring, an automotive remanufacturer located in Bedford Park, IL is looking for a Production IT Support person to be responsible for managing all electronic tracking and planning platforms (Smartsheets and Google Suite). You will be responsible for ensuring all electronic tracking and planning resources are organized and access to team members, improve tracking and planning platforms and provide software support to Scaletta team members. Job Duties and Responsibilities Include: Manage all electronic tracking and planning platforms (Smartsheets and Google Suite). Use Smartsheets and Google Suite to facilitate intra-company communications. Ensure all electronic tracking and planning resources are organized and accessible to team members. Provide harmonization and continuity of the various tracking and planning resources. Facilitate accountability for tracking with automation and collaboration tools. Develop reporting of meaningful data from tracking activities. Facilitate regular reporting of data from tracking activities with automation and collaboration tools. Improve tracking and planning platforms based on user and management feedback. Provide IT hardware and software support to Scaletta team members. Become an expert on software systems, Smartsheets, Google Suite. As needed, acquire new laptops or other hardware. Ensure hardware specifications are adequate. Maintain inventory of laptops, tablets and PCs. Respond to issues with the server and networks. Provide basic troubleshooting or escalate to IT consultants as needed. Skills and Specifications: Advanced IT hardware and software setup and debugging and experience Proven problem-solving and organization skills Advanced MS Office skills Advanced spreadsheet and database skills Knowledge of Smartsheets and Google Suite a plus Ability to work with multiple discipline projects Project management skills *U.S. SECURITY CLEARANCE REQUIRED FOR ALL POSITIONS* As a condition of employment, all new employees must obtain a U.S. Security Clearance. Clearances are available to native-born and naturalized US Citizens. Most applicants don't already have a clearance: to apply at Scaletta, you just need to qualify for a clearance. Scaletta will sponsor your clearance application. Scaletta Armoring is an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

RWE Clean Energy, LLC To start as soon as possible, full time, permanent Functional area: IT / Digital Remuneration: Non-Exempt The Junior Network Administrator (NA) is responsible for effective provisioning, installation/configuration, documentation, operation, and maintenance of network systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that network hardware and the respective network operating systems, software systems, and related procedures adhere to organizational values. The individual also supports the operations of all RWE power generation assets in the Americas to ensure we minimize downtime, which is critical to our ability to maintain continuous control and communications. Role Responsibilities: * Order, Configure, Deploy, Document, and Maintain network assets in the Production IT environment * Monitor geographical remote networks and systems, ensuring high availability of assets * Responsible for creating and updating site-level network drawings * Document network configurations, procedures and troubleshooting steps for reference * Help maintain network inventory and track network device lifecycle management * Travel to sites to perform upgrades and necessary maintenance when needed * Assist site personnel with network connectivity issues and ensure timely resolutions * Maintain systems for secure remote access into the PIT environment * Participate in the design, execution, and risk mitigation regarding vulnerability assessments and security/regulatory audits under the guidance of senior team members * Participate in the creation of enterprise security documentation (policies, programs, standards, drawings, baselines, guidelines, procedures, and metric/key performance reporting) * Recommend additional security solutions or enhancements to existing solutions to improve overall enterprise security * Perform the deployment, integration, and configuration of security solutions and enhancements to existing information/operational technology in accordance with standard best practice procedures and enterprise security policy * Assist subject matter experts on compliance standards and application of associated requirements * Working with baselines and testing configurations for the change Management process * Monthly Security Event monitoring of network configurations * Maintain, configure, update, and patch network Security systems * Respond to Tier 1 networking problems/incident support requests * Follow process documentation to complete scheduled tasks * Manage third-party access into and out of PIT environments * Increasing personal knowledge of the environment and infrastructure Job Requirements and Experiences: * College Degree preferred * B.S. in Computer Science, MIS, or a related degree can substitute 1-3 years experience * Entry-level certifications such as CompTIA Network + or Cisco CCNA are preferred Minimum 1 year of work experience in the following: * Experience with configuring switches, firewalls, and routers * Knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs etc) * Experience with network architecture - LAN/WAN design, VPN, and how various network components interconnect * Experience creating network diagrams and proficiency with Microsoft Visio * Experience with network monitoring/management tools such as Solarwinds, PRTG, Nagios, etc. * Ability to work within tight deadlines * Ability to work independently and as part of a team * Ability and willingness to travel to and from job sites as assigned * Occasional irregular hours may be required for urgent break/fix support * Up to 50% travel per month may be necessary, including potential international trips Physical Requirements: * Ability to push/pull/lift tools and equipment weighing up to 50 lbs. * Ability to work safely in extreme environments (hot sun, cold, etc.) * Ability to walk, climb, and stand extensively during the workday * Knowledge of and experience with the use of hand and power tools * Knowledge of environmental and safety policies and procedures * Site visits carry inherent hazards, such as the risk of equipment malfunctions or explosions, and require the use of proper personal protective equipment (PPE) to ensure safety while performing job duties. Additional risks include working in confined spaces, exposure to bloodborne pathogens, contact with energized electrical systems and rotating equipment and operating in extremely hot and cold environments * This position is an office-based role with some travel and visits to other RWECE offices and field locations * Must be able to sit, walk, or stand for long durations of time Pay range: The annual base salary range for this position in Illinois is $61,400 - $92,200. The listed salary range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only. RWE considers factors such as (but not limited to) scope and responsibilities of the position, candidate's education & work experience, training & certifications, and key skills as well as market and business considerations at the time of the offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. Eligible employees also participate in short-term incentives, in addition to salary. Apply with just a few clicks: ad code 89192 Any questions? Contact rwece_****************** We look forward to meeting you. Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too. We are an Equal Opportunity Employer. No matter who you are, we welcome your application irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. RWE Clean Energy is one of the biggest names in the US renewables industry - and No.2 in solar. With a 1,500-strong team, the business has over 15 years' experience of developing, constructing and operating renewable energy facilities, and ambitious plans for the future. As part of the RWE Group's Growing Green strategy to expand globally its green portfolio to more than 65 GW of installed capacity and to invest globally more than EUR 55 billion gross by 2030, RWE Clean Energy is determined to significantly increase its operating asset base in the U.S. This is backed by a project pipeline of more than 24 GW in onshore wind, solar and battery storage which provides for one of the largest development platforms in the United States. Every project brings constantly-evolving technical, practical and social challenges - and drives a culture where everybody thrives, has fun and feels excited by each day. Our financial stability also means you'll have the freedom to act with conviction and courage as we pivot to new technologies - and continuously improve, together. Yes Nearest Major Market: Chicago Job Segment: Network Administrator, Environmental Engineering, Testing, Compliance, Technology, Engineering, Entry Level, Legal

In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch! Purpose: The Information Technology (IT) department serves as the backbone of our organization, providing essential technology services and support to enable the achievement of our business objectives. Our primary goal is to leverage technology to enhance efficiency, productivity, and innovation across all departments. Scope: The IT department is responsible for managing all aspects of technology infrastructure, systems, applications, and services within the organization. This includes network administration, hardware and software maintenance, cybersecurity, data management, IT support, and strategic planning for technology adoption and integration. Our IT department is made up of the following roles. IT Director, Automation Support Manager, Automation Support Analyst, Network Administrator, IT Analyst. Responsibilities: Infrastructure Management: Maintain and upgrade network infrastructure, servers, and other IT hardware to ensure optimal performance and reliability. Software Administration: Install, configure, and manage software applications and systems to support business operations and user needs. Cybersecurity: Implement robust security measures to protect against cyber threats, including data breaches, malware, and unauthorized access. Data Management: Ensure the integrity, availability, and confidentiality of organizational data through effective data storage, backup, and recovery procedures. IT Support: Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and facilitating training to promote technology proficiency. Strategic Planning: Develop IT strategies and initiatives aligned with organizational goals, identifying opportunities for technology innovation and improvement.