Recovery Agent resume examples for 2025
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Recovery Agent Resume
Jane Harper Recovery Agent 60799 N. Main Ln., West Des Moines, IA | (260) 555-8159 | jharper@example.com Work Experience Recovery Agent, Wells Fargo - West Des Moines, IA 2020 Developed strategies to convert delinquent customers to current and performed negotiation to workout payment options. Handled multi-dialer system and also inbound calls. Conducted local and long distance phone calls to adjust and or collect from delinquent accounts. Student Loan Collector, Wells Fargo - West Des Moines, IA 2016 - 2020 Monitored and serviced 120+ day delinquent accounts. Processed investor retention/liquidation strategies for numerous delinquent customers regularly via Early Resolution database, ultimately reducing foreclosure expenses. Collected on primarily fifteen to sixty day delinquent accounts. Maintained excellent client tracking and skip tracing while following FDCPA rules. Bank Specialist, Wells Fargo - West Des Moines, IA 2015 - 2016 Advertise and sell retail bank products. Developed effective relationships with all call center departments through clear communication. Collaborated with business partners by making referrals, conducting joint calls. Establish relation with customers to understand financial goals. Skills Education High School Diploma 2015 - 2015 |
How to write a recovery agent resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in recovery agent-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some recovery agent interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a recovery agent resume:
- Debt Collection
- Inbound Calls
- Outbound Calls
- Tow Truck
- Financial Institutions
- Payment Arrangements
- Credit Card
- Delinquent Accounts
- Local Law Enforcement
- FDCPA
- Court Dates
- Payment Options
- Customer Accounts
- Past Due Accounts
- Law Enforcement Agencies
- Financial Obligations
- State Laws
- Background Checks
- Collection Efforts
- Overdue Accounts
- RDN
- GPS
- Negotiation
- Customer Calls
- Computer System
- Police Reports
- Federal Laws
- Customer Issues
- Account Receivables
- Court System
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How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write recovery agent experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are examples from great recovery agent resumes:
Work History Example #1
Recovery Agent
Citi
- Assisted borrowers with deferment request based on Federal criteria.
- Prepared statements, received payments, initiated additional collection proceeds, and diligent record keeping of all verbal and written communications.
- Maintained customer account information, using proprietary software to document call results and important client communications.
- Worked an inbound /outbound flex system talking to student loan borrowers who were delinquent or in default on their student loans.
- Demonstrated record of persuasive communication and assertive negotiation with strong abilities to close deals.
Work History Example #2
Customer Account Representative
AT&T
- Received and initiated customer trouble reports received via incoming calls for voice and data communications.
- Submitted work orders and dispatched trucks for telephone, TV and internet installation.
- Served as an outbound / inbound sales consultant, account representative and billing specialist and for Small Business for their communications.
- Received third place ranking on an internet sales contest out of 484 sales reps. in the southeast.
- Navigated through intranet and internet with multiple online systems while speaking with customers.
Work History Example #3
Customer Care Agent
Teletech Holdings
- Solved customer's equipment and internet related issues.
- Supported customers on Windows 98, ME and XP.
- Documented cases, and answered customer emails.
- Maintained open communication with area sales managers.
- Evaluated customer payment statuses, reviewed payment agreements for accuracy and offered troubleshooting information.
Work History Example #4
Fraud Investigator
The PNC Financial Services Group
- Performed detailed investigations, prepared suspicious activity reports and evaluated adequacy and effectiveness of management BSA/AML controls over transactions.
- Performed research on potentially suspicious transactions/activities through analysis of internal systems, AML databases and communication with bank personnel.
- Utilized defined research procedures to identity possible suspicious or illegal transactions.
- Evaluated and resolved disputes related to fraudulent activity in compliance with federal regulations, including AML and BSA.
- Organized a divisional 3 day symposium of executives from across the nation.
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Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
High School Diploma
2015 - 2015
Highlight your recovery agent certifications on your resume
Certifications can be a crucial part of your resume. Many jobs have required certifications.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.