Rapid7 Jobs

- 145 Jobs
  • Customer Success Advisor

    Rapid7 4.5company rating

    Rapid7 Job In Boston, MA

    As a Rapid7 Customer Success Advisor (CSA), you will act as a trusted advisor for our customers, using your cybersecurity knowledge and expertise of Rapid7 products and solutions to ensure customers maximize the value from their Rapid7 investment. About the Team Reporting to a Boston-based manager, this critical team is responsible for overall success and satisfaction. The CSA team mission is to create customer advocates in our technical environment. You will play a crucial role in building and maintaining strong relationships with CISOs and other technology practitioners, understanding customers' unique cybersecurity goals, creating Success Plans, and providing customers with the necessary support and guidance to meet their goals and help secure renewals. In this role, you will be responsible for: Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives. Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews: Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement. Product Expertise: Demonstrate a deep understanding of the value-drivers of Rapid7 products and the ability to help customers navigate and optimize their usage Provide advice and educational materials to facilitate customer understanding and adoption of the features and functionalities of the products Domain Expertise: Stay up-to-date with the latest trends, like-technologies and happenings across cybersecurity Be viewed as a trusted advisor with customers. Be the go-to partner for your set of assigned customers Customer Advocacy: Advocate for customer needs and feedback within the organization to drive product enhancements and improvements Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach in delivering customer success Risk Mitigation: Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate Monitor customer usage patterns and engagement to identify accounts that may be at risk of churn Performance Metrics: Establish and track key performance indicators (KPIs) related to customer success, including customer satisfaction scores, product usage/health, retention rates, and upsell opportunities The skills you'll bring include: 2+ years of Customer Success, Account Management, or similar experience High tech or SaaS company experience- cybersecurity experience and certifications highly preferred Experience developing strategies and plans on assigned accounts to fully leverage technology solutions Excellent written and verbal communication Excellent interpersonal and cross-functional partnership Prior technology deployment and configuration experience Effective project management and prioritization abilities Robuts understanding of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI) A solutions-oriented mentality with the ability to navigate complex situations Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc. are a plus Familiarity with customer success platforms and tools like Gainsight are a plus We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
    $30k-43k yearly est. 4d ago
  • Manager, Regional Channel Sales

    Rapid7 4.5company rating

    Remote Rapid7 Job

    Manager, North America Regional Channel Account Managers We are looking for a motivated and people centric Manager to join our Channel Account team, responsible for growing the Rapid7 brand and presence across North America (NA). This is an exciting opportunity for someone to help us continue to develop our Channel strategy, and execution of that strategy, in our largest market. Leading the Regional Channel team to drive creative lead generation, collaboration between internal cross functional teams, and sales programs in an expanding security market. The successful candidate will possess solid Channel and leadership skills in a role that is key to our NA growth strategy and Rapid7's continued advancement and expansion. About the Team Our NA Regional Channel has been growing at a considerable rate over the last few years, and with a 100% Channel model, our Channel team is at the heart of our success. The NA Channel organization has a vital responsibility to drive partnership revenue and growth with our channel partners. About the Role You will lead a team of Channel Account Managers while working closely with the National PAMs, Rapid7 Sales leadership, Marketing, Technical and Customer Success teams to ensure value for and from our partnerships through market mindshare, lead generation campaigns, marketing programs, incentives, sales, technical training, and events. A large part of this role will be focused on developing strong relationships with our strategic partners and alliances using available internal and external resources, to maximize revenue opportunities and establish Rapid7 as a strategic, long term partner. In this role, you will: Assist the NA Channel Director in leading a high-performing channel sales team that consistently achieves or surpasses annual goals. Oversee team development and performance through continuous coaching, creating personalized learning and development tracks for each member. Build and nurture strong relationships with both new and existing channel partners, including Consultants, System Integrators, Distributors, Value-Added Resellers, ISVs, OEMs, and MSPs. Drive the onboarding and development of partners, covering sales best practices, technology solutions, platform roadmaps, operational processes, and partner programs. Cultivate strong cross-functional relationships with teams such as Sales, Marketing, Customer Success, and Sales Engineering. Offer sales support and resources to channel partners, fostering pipeline growth and driving indirect sales. Work closely with sales leaders to contribute to the growth of the channel program, develop partner-facing materials and sales tools, and assist with tracking, internal communications, and marketing initiatives. The skills you'll bring include: 3+ years of people leadership experience in managing and developing a regional channel sales team with a strong background in Cloud, SaaS/ARR, or Security industries Proven track record in successfully creating and managing SaaS channel partner programs within the software sector. Exceptional cross-functional abilities, with a strong drive to build relationships across teams to align with broader company goals. Hands-on experience in managing contracts, channel marketing, compensation structures, and incentive programs to effectively drive indirect sales through a partner sell-through model. Strong presentation skills, with the capability to explain complex technology concepts to diverse audiences, both technical and non-technical. A customer-centric sales approach, with the ability to instill this mindset in your team, ensuring a focus on understanding and addressing customer needs in every decision. A skilled communicator with excellent consultative selling and interpersonal abilities, able to engage effectively with executive-level customers and partners. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact. Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever's next. Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
    $69k-103k yearly est. 8d ago
  • Sales Development Representative

    ESET North America 4.6company rating

    Remote or Raleigh, NC Job

    Who ESET is: We are a privately held, global digital security company, protecting billions of customers and thousands of companies worldwide. We believe in a positive digital future. This is reflected in how we do business and our commitment to managing our company in socially responsible and environmentally sustainable ways. The ideal candidate is an energetic self-starter with the ability to identify influencers and key decision makers within accounts. You will discover qualified opportunities by responding to inbound interests and targeted outbound prospects to build rapport and establish long-term relationships. Job Purpose: The Sales Development Representative (SDR) qualifies leads, prospects and can develop leads as well. You'll initiate first contact, conduct outreach, and set up meetings for BDM's (in case of smaller-sized clients follow sales process itself). Your work lays the foundation for the BDM's interactions. *This is a remote role but applicants must reside on the East Coast* What you'll do: Identify and generate leads and prospects through various sources. Interact with prospects (via telephone and email) to qualify and process leads for sales opportunities. Effectively nurture and engage qualified leads, ensuring a seamless transition to the next stage of the sales pipeline. Set appointments and follow up with prospects to advance the sales process. Collaborate with the sales team to develop strategies for achieving sales targets by qualifying leads and synchronizing with the needs of the team. Utilize CRM software to track and manage sales activities and customer interactions. Stay informed about market trends, industry developments, and competitive landscape. Keep up to date with the ESET product set, effectively communicate the value proposition and react to objections and competitive questions. Attend networking events and trade shows to foster relationships and uncover new leads. Provide regular reports on sales activities, progress, and results to management. Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company. What you'll have: Education: Bachelor's degree in any field preferred but not required. Experience: Minimum of 3 years in a professional setting, preferably in SaaS sales, with experience in outbound prospecting within the enterprise segment. Prospecting & Relationship Building: Skilled in cold calling and establishing strong professional relationships. Sales Expertise: Proven ability to navigate objections and convert prospects through consultative questioning and solution-oriented discussions. Performance: Demonstrated history of meeting or exceeding sales quotas. Technical Proficiency: Experience using sales automation and prospecting tools such as Salesloft, 6Sense, ZoomInfo, and Salesforce. Communication Skills: Exceptional written and verbal English proficiency; additional language skills are a plus. Collaboration: Strong team player with a proactive and goal-driven mindset, eager to contribute to a high-performing team. What we offer: 401(k) matching Wellness and WFH Stipends Dental Insurance Employee Assistance Program Health insurance Life insurance Paid time off Volunteer Time off opportunities Tuition reimbursement Vision insurance Remote Working environments ESET is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected estimated on-target earnings (OTE) for this position is $93,000 to $103,000 per year, Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.
    $93k-103k yearly 2d ago
  • Machine Learning Engineer, AI Platform (FULLY REMOTE, USA ONLY)

    Splunk 4.7company rating

    Remote or Washington, DC Job

    Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone via AI. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn more about Splunk careers and how you can become a part of our journey! Role As the Machine Learning Engineer, AI Platform in the Splunk AI Dev Tools team, you will be building services and tools that underlie our AI products and also accelerate our AI developers. This role combines traditional software engineering with modern cloud infrastructure and machine learning technologies. The ideal candidate will help build and maintain scalable AI systems while ensuring robust deployment and operational excellence. Responsibilities Design, develop, and maintain AI services in our AI platform that powers all our AI products. Implement and optimize CI/CD pipelines for machine learning model deployment. Architect and manage cloud infrastructure using Infrastructure as Code principles. Collaborate with ML Engineers and Applied Scientists to build efficient model serving systems. Monitor system performance and implement improvements for scalability. Participate in code reviews and technical documentation. Troubleshoot production issues and implement solutions. Required Qualifications Bachelor's degree in Computer Science, Software Engineering, or related field. 3+ years of experience in software development using languages such as Python and Golang. Strong experience with cloud platforms (AWS, GCP, or Azure). Proficiency in containerization technologies (Docker, Kubernetes). Experience with CI/CD tools (Jenkins, GitLab CI, or similar). Knowledge of Infrastructure as Code (Terraform, CloudFormation, or similar). Understanding of RESTful APIs. Knowledge of data storage technologies including cloud object stores (e.g. S3), databases (e.g. PostgreSQL), vector databases. Knowledge of monitoring and observability tools (Prometheus, Grafana, Splunk). Experience with version control systems (Git) and collaborative development workflows. Preferred Qualifications Experience with machine learning frameworks (TensorFlow, PyTorch). Understanding of ML deployment patterns and model serving. Familiarity with MLOps practices and tools. Experience with automated testing and quality assurance. Knowledge of security best practices in cloud environments. Soft Skills Strong problem-solving and analytical abilities. Ability to work independently and in a team environment. Proactive approach to identifying and solving problems. Ability to learn and adapt to new technologies quickly. Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. #J-18808-Ljbffr
    $115k-151k yearly est. 10d ago
  • Principal Analytics Engineering Manager

    Dynatrace Software GmbH 4.6company rating

    Waltham, MA Job

    Your role at Dynatrace We are seeking an experienced and innovative Principal Analytics Engineering Manager to lead the design and development of advanced marketing analytics solutions that empower our marketing efforts. The successful candidate will play a pivotal role in building scalable marketing measurement models, and providing actionable insights that drive marketing strategies. This role is an exceptional opportunity for someone passionate about blending analytics engineering expertise with marketing analytics to make a direct business impact. Key Responsibilities: Measurement Modeling: Design and develop scalable, reliable, and efficient marketing measurement models that support marketing analytics and reporting needs. Partner with our central business intelligence team to build and maintain the models. Marketing Data Integration: Lead efforts to integrate data from various marketing tools (e.g., CRM platform, Marketing automation platform, Marketing attribution platform, Social media channels, Digital analytics platforms) into our centralized data platforms in partnership with our central business intelligence and architecture teams. Marketing Analytics Enablement: Collaborate with marketing and analytics teams to provide clean, structured, and timely data that drives insights and decision-making. Tool Development: Build custom tools and workflows for marketing teams to improve data accessibility and self-service capabilities. Data Governance: Establish and enforce best practices for data quality, integrity, and security within marketing that align with the organization's compliance requirements including data cataloging and documentation. Collaboration & Leadership: Act as the primary point of contact for marketing data platform-related initiatives, effectively communicating with stakeholders across various teams and at all levels of the organization. Provide data leadership and influence other members of the analytics teams across the company on good data and measurement practices. What will help you succeed Minimum Qualifications: Education: Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or a related field. Experience: 8+ years of experience in data engineering, with at least 3 years focusing on B2B marketing or B2B sales related data. Advanced knowledge of SQL and Snowflake or similar data warehousing platforms (e.g., Redshift, or BigQuery). Strong knowledge in building and analyzing marketing attribution models and customer segmentation. Strong experience working with data from Salesforce, Marketo and other marketing platforms (Google Ads, LinkedIn Ads, 6sense). Hands-on experience with Alteryx, dbt or similar data transformation and ETL/ELT tools. Experience working with Power BI or similar BI tools (e.g. Tableau or Looker). Preferred Qualifications: Understanding of machine learning and predictive analytics models in a marketing context. Experience in programming languages such as Python and R. Familiarity with data privacy regulations like GDPR, CCPA, etc. Experience applying LLM/generative AI models. Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their data solutions. Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all. A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. #J-18808-Ljbffr
    $115k-159k yearly est. 20d ago
  • Graphic Design Intern

    Bluesnap 4.0company rating

    Waltham, MA Job

    BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing companies in the payments industry. Our team works collaboratively building a world-class payments orchestration platform that provides our clients with extensive capabilities, technologies, and services to accept payments in an optimized fashion. BlueSnap is seeking a Graphic Design Intern to join our creative team. In this role, you will work closely with our Senior Creative Designer on a variety of projects that demand innovative visual solutions. This internship provides an excellent opportunity to apply your design skills, learn from experienced professionals, and contribute to impactful real-world projects. The position requires a commitment of 25 hours per week, with a preference for three full days in the Waltham office. Key Responsibilities: * Design and Creativity: Assist in the creation of visually compelling and effective designs for both print and digital media, including presentations, social media graphics, banners, website assets, and other marketing materials, as well as aiding in video/animation creation. * Collaboration: Work collaboratively with the creative team and coordinate with other departments to understand project requirements, objectives, and target audiences, ensuring designs align with the company's branding and messaging. * Content Creation: Contribute to generating content for various marketing and communication materials, maintaining consistency in style, color, and typography. * Software Proficiency: Utilize graphic design software, primarily Adobe Creative Suite (Illustrator, Photoshop, InDesign, etc.), to develop and edit visual content. Experience with video and animation is a plus. * Feedback Incorporation: Actively participate in design critiques and meetings, welcoming and applying feedback to refine and enhance design concepts. * Project Management: Manage multiple design projects simultaneously, meet deadlines, and communicate progress to supervisors. * Learning and Growth: Stay informed on design trends and industry best practices, and actively seek opportunities to expand your skills and knowledge. Qualifications: * Currently pursuing a degree in graphic design, visual communication, or a related field. * Strong proficiency in graphic design software, particularly Adobe Creative Suite. * Knowledge of design principles and techniques. * Interest in emerging design trends and technologies. * Experience and interest in video/animation, including basic editing skills. * Familiarity with social media platforms and their design requirements. * Awareness of AI technologies and tools relevant to graphic design. * Attention to detail and a genuine passion for design. * Excellent communication and teamwork skills. * Ability to work independently and meet project deadlines. * Basic knowledge of production work and resizing. * A creative portfolio showcasing your design skills and previous work (please include a link or PDF). BlueSnap is an equal opportunity employer. We celebrate differences in both background and perspective. All our applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We support equality of treatment in employment and are committed to having procedures to determine equal pay for our employees that do not discriminate and are free from bias. Requirements
    $55k-71k yearly est. 15d ago
  • Lead People Operations Advisor

    Dynatrace 4.6company rating

    Boston, MA Job

    **Your role at Dynatrace** Supports the development, implementation, administration and operation of various People& Culture programs, practices and procedures. Addresses people leaders' and employees' questions and concerns related to local or country specific policies and programs. Works closely with P&C and business teams to develop and execute P&C strategies that enable accomplishment of business objectives. Coaches and advises people leaders and individuals on Dynatrace P&C policies and practices. **Role Overview** A people operations expert, providing expert guidance to employees, business leaders, Strategic P&C Business Partners and global COEs on various people and labour law topics relevant to the specific market (USA + Canada). Works in partnership with the global people operations team and actively resolves tier 2 level query escalations. Champions P&C initiatives and drives continuous improvement of people services as well as supporting employee and workplace experience initiatives in collaboration with the EEX and WPX teams. **This role offers a hybrid working model, requiring at least three days a week at our Boston office: 280 Congress Street, Boston, MA 02210.** **Key Responsibilities** - Provide expert advice and guidance on people topics specific to the local market to employees, business leaders, HRBPs, and global P&C COEs. - Act as a trusted advisor for matters, such as Compensation, Benefits, Talent Acquisition, Diversity, Learning & Development, ensuring consistent deployment, application of policies and programs, and alignment with global strategies and local market needs. - Provides advanced level of federal, state and local labor law solutions relevant to the respective markets, as a trusted advisor to ensure compliance, labor law adherence and operational effectiveness. - Handle and resolve more complex (tier 2) people operations queries, ensuring customer focus, timely and effective solutions. - Supports and consults with leaders with performance enablement, ensuring seamless guidance on performance improvement, and coaches managers on Dynatrace values and behaviours - Actively resolve employee queries related to people operations, offering support and solutions to enhance the employee experience. - Contribute to the continuous improvement and deployment of people operations services by identifying areas for enhancement and implementing best practices. - Collaborate with local site leadership on P&C activities, ensuring alignment and effective communication. Thinks global, acts local. - Works closely with leadership and teams to improve working relationships, build morale, increase productivity and employee retention. - Champion employee experience initiatives in partnership with the Workplace Experience and Employee Experience teams, promoting a positive and engaging workplace culture. - Ensure compliance with local labor laws and regulations, maintaining accurate records and documentation as required. - Provide regular updates and reports to the Director, Global People Operations, highlighting key activities, challenges, and achievements. **What will help you succeed** **Qualifications** Minimum requirements: + Minimum of 5 years of experience in HR or people operations, with a focus on providing expert guidance and handling escalations + Bachelor's degree in human resources, Business Administration, or a relevant experience considered. Preferred requirements: - Experience in a multinational company is an advantage. - Strong knowledge of local labor laws and regulations essential - USA and Canada. - Fluency in English essential. Other languages advantageous. - Excellent communication and interpersonal skills. - Ability to manage multiple priorities and work effectively in a fast-paced environment. - Strong problem-solving skills and attention to detail. - Proficiency in HRIS systems and Microsoft Office Suite. **Why you will love being a Dynatracer** + A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. + Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. + A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. + An environment that fosters innovation, enables creative collaboration, and allows you to grow. + A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. + A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all + A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. **Compensation Data** DOE, salary $120K - $140K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.
    $120k-140k yearly 7d ago
  • Cybersecurity Advisor

    Rapid7 4.5company rating

    Rapid7 Job In Boston, MA

    Rapid7 Cybersecurity Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices. About the Team Rapid7's Managed Services deliver world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's Cybersecurity Advisor team, you are on the front-lines helping clients defend against and respond to today's biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Cybersecurity Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy. About the Role As a Cybersecurity Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Cybersecurity Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers' security programs. In this role, you will: * Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7's Managed Services and Rapid7's Support team when needed * Work closely with Analysts and Scan Operators to convey recommendations to Rapid7 customers * Review and generate high-quality accurate and contextual customer deliverables for complex technical accounts * Provide subject matter expertise and advisement to clients for industry attack trends and defenses * Demonstrates an expert understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage * Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives on complex accounts * Guide clients through findings and providing subject matter expertise for response activities * Provide expertise in technology deployment and client onboarding processes * Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap * Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base * Independently identify potential risks and challenges in customer relationships and work proactively to address them before they escalate The skills you'll bring include: * Associates Degree in information Technology, or two or more years of related experience * 3-4 years of experience in Information Security or related discipline * Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc. * Excellent written and verbal skills * Excellent interpersonal and communication skills * Information Security consulting experience * Prior technology deployment and configuration experience * Experience with security frameworks and concepts * Strong project management and prioritization abilities * Prior experience in managed or enterprise information security services, vulnerability management, incident response, forensics, malware analysis, penetration testing, or network defense * Strong understanding of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI) * Problem-solving mentality with the ability to navigate complex situations We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact. Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever's next. Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges. #LI-BD1 #LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
    $84k-123k yearly est. 10d ago
  • Customer Success Data Scientist

    Rapid7 4.5company rating

    Rapid7 Job In Boston, MA

    Based at Rapid7 global headquarters in Boston, the Customer Success Operations team is looking for an entry level Data Scientist. A successful candidate will be a growth-minded and analytical individual who is passionate about working with data and making an impact. As a data scientist, you will have the opportunity to work with data from multiple systems, product lines and cross functional stakeholders where you will help build an account health model to monitor customer health from scratch in a fast paced environment. You will be part of a team that builds tools, analysis and insights that informs the Customer Facing team's engagement with their customers. The account health model and metrics you build will help monitor customer health and improve product adoption and custom satisfaction in a proactive way. In this role, you will: Develop/Consolidate disparate and large datasets for use in reporting, analytical, and modeling work from multiple sources including product usage, customer surveys, etc. Model and analyze datasets using descriptive and predictive analytics or methodology to identify how metrics correlate to customer health. Engage directly with internal data teams to ensure the data is accurately collected, measured and reported. Build Dashboards and reports in BI tools to present metrics visually and articulate findings to both technical and non technical audiences. Collaborate across multiple teams including data engineering and other internal technical teams The skills you'll bring include: Bachelor's or Master's degree in Data Science, Statistics, Computer Science, Engineering, or a related STEM field. 0-2 years of hands-on experience in data science, customer retention analytics or a similar role. Strong understanding of customer retention metrics and strategies in SaaS. Strong analytical skills and proficiency in building predictive models in any analytics tools or scripting language(e.g. Python/R, etc) and the ability to articulate the model to non technical audience. Ability to manage large volumes of data in any of the cloud computing platforms such as Snowflake or GCP. Experience with data visualization tools such as Tableau or Power BI to answer business questions. Ability to prioritize and meet deadlines within a dynamic, evolving portfolio of responsibilities in a fast-paced environment. Motivated with a strong desire to succeed, both individually and as part of a team. Nice to have: Knowledge of Machine Learning models or natural Language processing Experience with Salesforce or other similar CRM platform Experience with github or familiarity with data engineering and data management tools and processes Basic knowledge of cybersecurity and performance KPIs. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture. #LI-KC1 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
    $78k-114k yearly est. 28d ago
  • Associate General Counsel, Corporate and Compliance

    Rapid7 4.5company rating

    Rapid7 Job In Boston, MA

    About This Role As Associate General Counsel, Corporate and Compliance, you will engage directly with leaders across the company to understand company priorities and goals, trends in our business, and other issues facing our employees and business. We are seeking a senior attorney to be a key member of the Rapid7 legal team and manage public company reporting, securities law compliance, financings and other general corporate and compliance matters. This position will also assist in providing legal guidance and support to a broad range of functions across the business, taking into account their various needs to achieve the company's business objectives. In this role you will: * Provide legal advice with respect to matters arising under federal securities laws, SEC rules and regulations, SOX, securities exchange listing requirements, and review/prepare SEC filings such as Forms 10-K, 10-Q, and 8-K, as well as proxy statements. * Prepare, review and provide compliance and disclosure advice concerning Section 16 reporting, including the preparation of Forms 3, 4 and 5. * Partner with our investor relations team on annual shareholder engagement efforts and review investor communications for compliance with securities laws. * Monitor for significant developments in the legal and regulatory environment and help to formulate responsive company positions and strategies. * Assist in implementing and enhancing Rapid7's compliance program, including enterprise risk management. * Assist with M&A, strategic investments, equity/debt financings, and other strategic transactions. * Assist with our global entity management and governance for Rapid7 corporate entities. * Partner closely with our stock administration team in equity administration and reporting. * Lead and supervise other special or miscellaneous projects as needed. Required skills: * Admission to and in good standing with the Massachusetts bar (or equivalent with in house waiver/registration). * 6+ years of experience at an in-house legal department or law firm * Demonstrate comprehensive knowledge of the Securities Act of 1933, the Securities Exchange Act of 1934 and the rules and regulations of the SEC under those acts, and of the requirements of NASDAQ, as well as Sarbanes Oxley * Demonstrate financial literacy, comprehension/articulation of corporate finance disclosure issues and understanding of Delaware Corporation Law * Ability to negotiate and balance legal constraints with business goals * Strong attention to detail with an ability to provide clear "non-legalese" explanations to members of other teams, including senior management * Results-oriented attitude, excellent decision-making, and ability to prioritize the highest impact initiatives * Mentality that no task is too big or too small * Ability to seek feedback when needed and opportunities to grow * Highly organized, proactive, and motivated to take ownership and follow through on projects * Very strong interpersonal and communication skills, including the ability to communicate effectively with a wide variety of people, collaborate with diverse business groups, and build interdepartmental relationships at all levels. * Attention to detail and a "can-do" attitude coupled with a sense of humor and team mentality. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture. #LI-KC1 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
    $114k-178k yearly est. 60d+ ago
  • Federal Regional Sales Director - FSI (Remote, DMV)

    Dynatrace Software GmbH 4.6company rating

    Remote or Washington, DC Job

    Your role at Dynatrace Develop your sales team by providing ongoing feedback, coaching and best practices. Cultivate a sustainable product sales pipeline to meet forecasted revenue targets. Monitor and provide feedback regarding competitor products and industry needs. Pipeline and forecast cadence using Clari and Salesforce. Confidently create GTM plans for the assigned territories. Partner with cross-functional leads in Marketing, Pre-Sales, Partner Sales, Account Executives, Regional Directors and Customer Success (Position might be filled at a higher level based on candidate experience). What will help you succeed Minimum Requirements: HS diploma or GED. A minimum of 5 years of experience in closing large enterprise software sales. Preferred Requirements: A few years of enterprise technology sales management experience. Comfortable in building and mentoring a team of successful sales hunters. Experience with the sales cycle; prospecting, qualification, verbal presentation, and closing using a repeatable process. Proven experience in generating sales revenue through new logo wins. Methodical, action-oriented, results-oriented. MEDDIC experience. Extensive consultative selling methodologies in managing sales cycles (e.g., Challenger Sales, MEDDIC). History of closing business opportunities consistently meeting and/or exceeding quota. Confident in attaining revenue and performance goals. Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. A culture of excellence with competitive compensation packages designed to recognize and reward performance. Work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards The salary range for this role is $170,000 - $200,000. When determining your salary, we consider your experience, skills, education, and work location. Total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. Medical/dental benefits, and a company matching 401(k) plan for retirement. #J-18808-Ljbffr
    $170k-200k yearly 19d ago
  • Director, Creative Services

    Ping Identity 4.7company rating

    Remote Job

    At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Ping Identity is seeking an innovative and results-driven Director of Creative Services to lead our design, video, and copywriting teams. This role is pivotal in crafting and executing compelling creative concepts and assets that resonate with enterprise audiences, drive brand integrity, and accelerate business growth. The ideal candidate is a seasoned creative leader with a track record of managing multidisciplinary teams, collaborating cross-functionally, and excelling at both strategic visioning and hands-on execution. Responsibilities: Oversee and inspire the design, video, and copywriting teams, driving innovation and ensuring alignment with the company's brand strategy and business priorities Develop and execute creative strategies that enhance Ping's brand positioning and effectively communicate Ping's value proposition to global audiences Enhance and serve as guardian for Ping's visual identity, tone of voice, and storytelling standards Partner with marketing, product, and sales teams to define and execute impactful creative assets that support campaigns, product launches, customer engagement, and growth initiatives Ensure all assets - visual, written, and video - are cohesive, engaging, and tailored to Ping's audiences Champion creative excellence, fostering a culture of innovation and collaboration across all creative disciplines Lead, mentor and develop a talented team, identifying growth opportunities and ensuring delivery of high quality outputs Manage resource allocation and implement best practices to improve efficiency, quality, and time-to-market for creative deliverables Required Skills and Experience: 10+ years in creative roles, include experience leading creative teams in-house, managing corporate brand identity, and agency based experience Proven success leading creative strategies and developing concepts that support demand generation, product marketing, and brand campaigns with an understanding of digital marketing best practices Strong leadership and team-building skills, with the ability to motivate and manage multi-disciplinary teams, and a collaborative, detail oriented mindset Proficiency in a broad range of creative and collaboration tools (e.g. Adobe Creative Suite, After Effects, Figma, Canva, Powerpoint, Google Suite, Asana, etc.) Excellent communication and presentation skills, with the ability to advocate for creative concepts and influence stakeholders at all levels Salary Range: $165,000 - $200,000 In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
    $165k-200k yearly 9d ago
  • Marketing Intern

    Dynatrace 4.6company rating

    Boston, MA Job

    **Your role at Dynatrace** Dynatrace is seeking to add Marketing Interns to its Strategic Events, Industry Marketing, Product Marketing, and Marketing Analytics & Operations teams to address its growing need to enable flawless and secure digital interactions for Dynatrace customers. As a Marketing Intern, your work will help create a world where software works perfectly. We are looking for Marketing students with Junior or Senior level standing to join us this summer on our Marketing teams. **This is a full-time, paid internship that is required to be in our Boston, MA office 3 times a week.** **Responsibilities:** + Work with Dynatrace's internal team and learn various business development, marketing, and branding strategies to expand the Dynatrace name. + Gain opportunities to influence cross-functional projects in order to support Dynatrace's business goals. + Gather insight into how a large, global marketing organization functions through a variety of networking events, professional development opportunities, and projects. + Work closely with managers to define the scope, objectives, and measurements of campaigns and projects while assisting with the content for these campaigns. The Marketing Interns will partner with our Sales Organization, Services Team, and Marketing Leaders to gain hands-on industry experience in the Marketing field and Technology Industry. **What will help you succeed** **Required Qualifications:** + Education: Currently working towards a bachelor's degree in Marking, Advertisement, Communications, or Business Administration or other related fields of study + Local to our Boston, MA office and able to come to the office 3 days a week. **Preferred Qualifications:** + Work experience: 0-1 Years. + Considering a career in Marketing + Creative mindset, passionate problem solver + Strong written and verbal communication skills. + Ability to work individually and in a team environment. **Why you will love being a Dynatracer** + Dynatrace is a leader in unified observability and security. + We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. + Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. + The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. + Over 50% of the Fortune 100 companies are current customers of Dynatrace. **Additional Information:** + Hourly pay rate: $22-$26/hour + June 9th- August 15th + Boston, MA Hybrid Work Model Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.
    $22-26 hourly 23d ago
  • Manager, Payroll

    Rapid7 4.5company rating

    Rapid7 Job In Boston, MA

    A career at Rapid7 is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone driven to make a difference, who enjoys a challenge, and above all, if you're someone who cares - there's a place for you here. Join us and contribute to Rapid7 being a great place to work. Rapid7 is a hybrid first company. We embrace this way of working as it enables our people to do their best work within a collaborative culture that sparks opportunities for innovation and growth along the way. About the Team This dynamic team will consist of eight members who are focused on the following: ensuring the company's Global payrolls are processed accurately, compliantly and per the established payroll calendars. Our goal is to create a multidimensional team that can think of the big picture with a continuous process improvement mindset. About the Role The Payroll Manager will provide oversight of the US and Canadian payrolls, while providing guidance to all team members as required. This role will be responsible for US Payroll Processing end to end, including US Taxes and leading the US Year End process with the assigned payroll provider and ensuring FLSA compliance. To be successful in this role you must possess a strong understanding of US payroll processes and compliance. This role will serve as a liaison between the payroll team and Rapid7 Stakeholders as it relates to US payroll processes and continuous improvements. This role will support the Global Payroll Manager with various tasks, i.e., audits, SOC1, payroll projects, establishing team goals. In this role, you will: Be responsible for US Payroll processing, US Tax compliance and US Year End processes. Assist with coaching and training new team members. Ensure compliance with relevant laws and internal policies. Provide final review and approval for the assigned payrolls. Work on payroll problems of moderate-complex scope where analysis of situations or data requires a review of a variety of factors. Partner with stakeholders across the organization as needed. Ensure team members are responding to all internal customers' inquiries within the assigned SLAs. Support Sr Manager, Global Payroll as needed with various items, including but not limited to; Internal Audits, SOC1, continuous process improvements and establishing team goals. The skills you'll bring include: 5+ years experience supporting US payroll, Global payroll is a plus. ADP WFN experience required. WorkDay experience required.. Multi-state payroll experience required. Experience/exposure with Equity processing. Advanced Excel, Google Suite is a plus. FLSA, US Tax and US Year End experience required. Strong communication skills as this role will be collaborating with various Stakeholders. Ability to work effectively in a fast-paced environment. Strong attention to detail and analytical skills. Previous managerial experience of minimum 1-2 employees. We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
    $67k-94k yearly est. 29d ago
  • Company Intern - Product Manager

    Dynatrace 4.6company rating

    Boston, MA Job

    **Your role at Dynatrace** Dynatrace is seeking to add a Product Management Intern to its Product Management team to address its growing need to enable flawless and secure digital interactions for Dynatrace customers. As a Product Management Intern, your work will help create a world where software works perfectly. **Job Description/Your Role at Dynatrace** We are looking for an MBA or MS in Marketing student to join us this summer on our Product Management team. This is a full-time, paid internship. Responsibilities: As a member of the GTM team, you will be a part of the team focused on highlighting successful Saas customer stories Craft a compelling website with persuasive content to get Customers excited about move from on-prem to Saas Add value by assessing existing resources that are utilized the most and make recommendations to effectively improve migration experience Identify areas to improve the customer experience for Saas migration Work cross-functionally across product, marketing, sales and customer service to deliver a good migration experience The Product Management Intern will partner with Senior Product Managers, Software Engineers, Marketing Teams, Sales Executives and Customer Service Managers to gain hands-on industry experience in the Product Management field. **What will help you succeed** **Minimum Requirements:** Education: Currently working towards an MBA or an MS in Marketing or related field of study Work experience: 4-5 Years experience in Marketing or a similar field Local to Waltham, MA and able to come to the office 2-3x week Preferred Requirements: Considering a career in Marketing, Go-to- Market Strategies or a similar field Prior customer facing experience or an interest in being customer facing Academic focus on Go-to-Market Strategy Strong written and verbal communication skills. Ability to work individually and in a team environment. Additional Information/Why you will love being a Dynatracer Hourly pay rate: $28/hour June 10th - August 16th Waltham, MA / Hybrid Work Model **Why you will love being a Dynatracer** + A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. + Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. + A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. + An environment that fosters innovation, enables creative collaboration, and allows you to grow. + A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. + A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all + A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.
    $28 hourly 5d ago
  • CS Ops Analyst

    Rapid7 4.5company rating

    Rapid7 Job In Boston, MA

    Customer Success Operations Analyst We're looking for a data-savvy and detail-oriented individual to join our Customer Success team as an Entry-Level Customer Success Operations Analyst. This role is perfect for someone early in their career who wants to blend operational efficiency with data science principles to support a growing customer base. You'll help streamline success team workflows, analyze customer behavior, and drive insights that improve customer experience and retention. In this role, you will: Collaborate with Customer Success Advisors (CA's) to analyze customer data and identify trends in product usage, churn risk, and expansion opportunities. Build and maintain dashboards and reports in tools like Tableau, Looker, or Power BI to track customer health metrics and operational KPIs. Assist in maintaining and optimizing Customer Success platforms (e.g., Gainsight, Salesforce). Create and manage workflows and playbooks that automate customer success processes. Partner with Data and Product teams to surface actionable insights from customer feedback and usage data. Run ad-hoc analyses using SQL, Excel, Python, or R to answer strategic business questions. Support quarterly business reviews (QBRs) by preparing data-driven materials and performance summaries. Help standardize onboarding, retention, and renewal data tracking procedures. The skills you'll bring include: Bachelor's degree in Business, Data Science, Analytics, Computer Science, or a related field. 0-2 years of experience in a data analyst, customer success, operations, or business analyst role (internships count!). Strong Excel/Google Sheets skills; familiarity with SQL or Python/R is a plus. Basic understanding of customer lifecycle metrics and SaaS business models. Excellent written and verbal communication skills. Curious, analytical mindset with attention to detail and a proactive attitude. Comfortable working in a fast-paced, collaborative environment. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research-using these insights to optimize our products and arm the global security community with the latest in attacker methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what's next. #LI-KC1 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
    $51k-75k yearly est. 5d ago
  • Technical Account Manager (West Coast)

    Ping Identity 4.7company rating

    Remote Job

    At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with Ping solutions. As part of the company's Global Support Organization, you will work with a variety of cross functional teams at Ping to ensure a client's journey from purchase to production is smooth and well managed. You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that you deliver value to our customers. What You'll Do: Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs Facilitate visibility into company's product roadmap to help educate and engage customers Assist with over-the-shoulder configuration help on features and flows Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer Provide customers with ad-hoc training to help build the skills in the 'most needed' areas Engage in the escalation and priority of support tickets created by clients in the program as needed Provide product demonstrations of Ping technologies Coordinate with other Ping Identity teams - including Support, Engineering and Product Management teams - to ensure customer needs are being addressed and resolved Provide feedback to Product Management for future products or enhancements based on trends and requirements Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty What You Bring: Understanding of Java and knowledge of web technologies is a must Must have a minimum of 5 years' enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role Strong verbal and written communication skills Strong organizational skills Experience with SFDC or equivalent CRM systems Ability to manage proactive and reactive tasks effectively Proven track record in managing relationships with large enterprise clients Experience with Identity Management, Access Management or Federation You have an advantage if: Experience with Ping Identity solutions and APIs Experience with Windows and Linux operating systems General networking knowledge of protocols like HTTP/S, TCP/IP General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus Bachelor's Degree in Computer Science or equivalent experience Salary: $108,500-$135,454 In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
    $108.5k-135.5k yearly 3h ago
  • Senior IT Project Manager

    Rapid7 4.5company rating

    Rapid7 Job In Boston, MA

    Rapid7 is seeking a seasoned Senior IT Project Manager to join our IT PMO team. This role is responsible for leading and delivering complex software projects within the IT PMO. This role requires expertise in project management methodologies, strategic execution, and cross-functional collaboration. The ideal candidate will have a strong background in software development life cycle (SDLC) projects, ensuring timely delivery, risk mitigation, and alignment with business objectives. About the Role In this role, you will: Project Planning: Define project scope, goals, and deliverables in collaboration with senior management and stakeholders. Execution and Monitoring: Lead project execution per the project plan, continuously monitoring progress and making adjustments to ensure successful completion. Ensure deliverables meet all specified quality and compliance standards. Resource Management: Allocate project resources appropriately and ensure they are used efficiently. Budget Management: Develop and monitor the project budget, ensuring the project remains within financial constraints. Risk Management: Identify potential risks and devise contingency plans to manage them effectively. Stakeholder Communication: Maintain regular communication with all stakeholders, including team members, management, and external partners, to keep them informed of project progress and potential issues. Documentation: Maintain comprehensive project documentation, including plans, reports, and budgets. Team Leadership: Foster collaboration and accountability within project teams, ensuring alignment on project goals and technical standards. The skills you'll bring include: Bachelor's degree in Computer Science, Information Technology, or a related field 4-6 years of project management experience in a structured IT environment Proven ability to execute projects efficiently, achieving results with minimal supervision Strong proficiency in project management tools, such as Smartsheet Experience leading cross-functional teams and driving stakeholder alignment Solid understanding of SDLC, Agile, Scrum, and Waterfall methodologies Experience in enterprise software development, SaaS, or cloud-based projects PMP, PgMP, or similar project/program management certification is strongly preferred We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. About Rapid7 At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact. Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever's next. Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges. #LI-BD1 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
    $78k-120k yearly est. 31d ago
  • Sales Engineer, Channel (North America)

    Rapid7 4.5company rating

    Remote Rapid7 Job

    About the Role: As a North American Channel Sales Engineer, you will collaborate with the Channel Account Management team in a pre-sales capacity across all of Rapid7's acclaimed solutions (comprehensive product training will be offered) to foster adoption and enhance technical expertise throughout our Channel ecosystem. If you feel confident engaging in technical dialogue with partner pre-sales engineers and can pivot to crafting technical enablement strategies that amplify your impact more strategically, this could be the ideal opportunity for you. About the Team: In this role you will report to a West Coast Sales Engineering Manager, while also working highly cross functionally with the Channel accounts team who are regionally based and report into a Director of Channel Partnerships in Austin, TX. In this role, you will: Understand and articulate the value of our solutions, the Rapid7 story, and answer the question, ‘Why Rapid7?' to prospects, peers, partners, customers, and the public. Facilitate in-person and remote technical training and product demos, collaborating closely with Channel Account Managers to showcase the technical value proposition to our partner ecosystem and promote adoption. Train and assist strategic partners in delivering high-quality Rapid7 demos, conducting effective proof-of-concept evaluations, and addressing questions from their customers regarding Rapid7 solutions. Collaborate with regional channel partners to deliver technical sales training and assist with partner-led opportunities. Facilitate partner onboarding and create shared enablement resource plans Effectively communicate and provide technical information to partners and customers via online channels and in person on-site. Establish and nurture robust consultative partnerships with our key stakeholders in the territory. Foster a “partner-first” attitude and practices among the Rapid7 SE organization. In pursuit of the above, expect to travel up to 20% of the time domestically within the region. The Skills You'll Bring Include: A genuine passion for learning new skills and technologies 3+ years experience working in a startup or similar fast-paced environment Experience as a security practitioner within a commercial or public-sector organization An understanding of network topology, TCP/IP network configuration, and components (firewalls, routers, etc.) Expertise in IT, Cloud Security, DevOps, Application Security, Vulnerability Management, Incident Response, or Security Automation Expertise with one or more cloud service providers The desire to be a dependable, committed member of a diverse but close-knit pre-sales team An understanding of the sales process and the roles and responsibilities involved, especially in a Channel-driven sales model A genuine interest in making our channel partners successful along with our customers The ability to relate to and engage members of both the technical and non-technical community Highly competent interpersonal skills Experience in presenting to small groups The ability to be self-driven, enthusiastic, and determined to succeed A high degree of personal responsibility as you may be working remotely About Rapid7 Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture. LI: #MB2 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
    $74k-113k yearly est. 8d ago
  • Director, Threat Intelligence & Detection Engineering

    Rapid7 4.5company rating

    Remote Rapid7 Job

    About the Team This role is at the heart of our Managed Detection and Response (MDR) service, driving the evolution of our detection strategy and leading our Threat Intelligence and Detection Engineering (TIDE) team. The mission? To keep our customers ahead of adversaries by delivering cutting-edge detection engineering at scale. Our detection engineers don't just react to threats-they anticipate them. By curating high-fidelity threat intelligence, analyzing adversary behaviors, and tracking emerging attack techniques, we craft detections that cut through the noise and surface the most critical threats. The goal is clear: Identify attackers across the entire attack surface and leverage the right mix of technology and human expertise to protect our customers Working across the entire incident lifecycle, we identify patterns, refine detections, and enhance our collective understanding of the threat landscape. This knowledge doesn't just inform our response-it empowers security practitioners with actionable intelligence to proactively defend their organizations. This isn't just about keeping up. It's about staying ahead. About the Role What if your job placed you at the center of the fight against cyber adversaries? Do you thrive on outsmarting attackers? Does leading a team of world-class Detection & Response engineers, uncovering hidden threats, and developing smarter ways to detect attacks before they cause harm sound like the challenge you've been waiting for? If so, keep reading. At Rapid7, we don't just react to threats-we get ahead of them. Our TIDE team is the beating heart of our MDR service, developing high-impact detections, conducting deep-dive threat hunts, and analyzing malware to protect customers worldwide. This isn't a “keep the lights on” leadership role. It's a “build the future” role. We're looking for a visionary leader to elevate our detection strategy, transform intelligence into action, and build detection content that makes a difference. This role requires someone who can push boundaries, drive innovation, and inspire a team of passionate security experts. In this role, you will: Push the boundaries of detection and response. Continuously evolve our capabilities to keep pace with emerging threats and customer needs. Be the expert. Own and refine our detection and response strategy, ensuring it drives impact across people, processes, and services. Unite teams for big wins. Guide multiple teams to collaborate on high-impact projects, ensuring smart, iterative execution. Align strategy with execution. Help teams and individuals see how their work contributes to company goals, ensuring focus and clarity. Drive cross-functional collaboration. Partner with Product, Engineering, and Customer Experience teams to influence product strategy, define expectations, and navigate trade-offs transparently. Champion innovation. Foster a culture of structured detection development, continuous improvement, and relentless focus on quality. Make smart, strategic decisions. Balance budget constraints with long-term vision, communicating trade-offs to teams and leadership. Lead, mentor, and inspire. Develop and grow your team, helping them advance their careers while making a lasting impact at Rapid7 and beyond. The skills you'll bring include: 10+ years of professional experience, including 5+ years leading technology-focused customer success teams. A proven track record of building, leading, and scaling Detection & Response Engineering teams that deliver measurable security outcomes. A strategic mindset with the ability to execute and operationalize detection and response innovations. Deep expertise in enterprise security, threat detection, and incident response, with a strong grasp of scaling detection capabilities. A data-driven approach, with the ability to measure detection quality, operational efficiency, and security impact. Strong problem-solving skills, leveraging deep knowledge of business operations, security principles, and technology constraints. A leadership style that fosters collaboration, innovation, and excellence, empowering diverse teams. Exceptional communication skills, capable of engaging both engineers in technical discussions and executives in strategic conversations. Expertise in security architecture, adversary tactics, attack surfaces, and evolving threats. A degree in a related field or an equivalent depth of real-world experience that demonstrates expertise and impact. Great ideas and innovative solutions come from diverse teams-those with a mix of backgrounds, experiences, and perspectives. If this role excites you and your expertise can make an impact, we want to hear from you. Don't hesitate-apply today! About Rapid7 Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture. #LI-KC1 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
    $114k-183k yearly est. 8d ago

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