Rancho Valencia Jobs

Full-time Description The pool attendant's primary role is to engage with pool guests in order to ensure the guest has all needed amenities and supplies. While tending to guests, the Attendant is also responsible for the set up and tidiness o the pool at all times throughout the shift. This requires maintaining a pristine level of cleanliness and organization in the following areas; Spa pool, Resort pool, Cabanas, lounge chairs, restrooms and pool locker rooms. The attendant also provides water, clean towels; refreshing spritz and delivers daily amenities to guests throughout the day. ESSENTIAL FUNCTIONS Set up and maintenance of pool area to include; placement and straightening of umbrellas, chairs, towels, cabanas, water stations, and stocking restrooms and locker rooms. Greets and offers assistance in seating guests upon arrival. Assists with service to pool guests including but not limited to offering sun block, wiping sunglasses, answering menu questions, and delivering daily amenities to guests at designated times or as requested by guest. Approaches guests and graciously offers assistance and confirms guests comfort and satisfaction throughout pool visit. Discreetly confirms member or guest names. Escalates discrepancies to management for any necessary follow up with unauthorized pool guests Responsible for contacting other staff and departments including but not limited to Housekeeping for cleaning or linen pick-up from main pool, Spa attendants to pick up linen and towels from Spa pool, Room Service for food & beverage orders and item pick-up and Bell/Valet as needed for guest transportation requests. Follows established protocol for replacing wet towels and chair covers for guest throughout visit and also replaces all wet towels upon guest departure. Responsible for adherence to all safety procedures as described in the basic training sessions. Adherence to all guest and employee injury and incident reporting policies per the property Safety Performs other duties as requested, developed or assigned. Requirements QUALIFICATIONS Must be engaging, outgoing and personable. Must be able to communicate clearly in English with guests, vendors and employees to their understanding. Availability to work weekdays, weekends, morning, evening and holiday shifts. SKILLS Ability to behave professionally at all times. Strong attention details and organization. Ability to maintain confidentiality of all members, resort guests, and other associates. Ability to maintain concentration & think clearly. Ability to always remain calm, centered and focused at all times. PHYSICAL DEMANDS Frequent need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Frequently needs to stand for long periods of time. Lifting/carrying up to 25 lbs. frequently and 35 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment. Must be able to work standing and moving for 6 or more hours daily Must be able to work outdoors for duration of work shift. Salary: $20 per hour. Salary Description $20.00/hour + Medical, Dental, Vacation, 401K

Auberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest's stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment. Job Description This is your opportunity to build and lead world-class teams to deliver an exceptional service experience in our pursuit to be the best-loved operator of one-of-a-kind luxury hotels, resorts, and residences in the world. Inspire and motivate others to levels of exceptional performance to ensure our guests become raving fans and our teams love working here. Reporting to the GM, this is a senior member of our Executive Team and has accountability for all operating departments. A champion of the brand and our values, this role plays a meaningful contribution to achieving our desired financial results. The Director of Operations is responsible for oversight of all operational aspects of the resort including the Restaurant, Bar, Spa, Housekeeping. Additionally, In-Room Dining, Pool and Private Dining will report directly to you. In the absence of the General Manager, the Director of Operations shall oversee all aspects of the resort's operation. Responsibilities include, but are not limited to: Promoting and fostering a cooperative and professional working environment, ensuring positive morale and teamwork, ensuring each department meets budgeted payroll and other expenses, developing and recommending revenue enhancement strategies, and recruiting, supervising and directing the management staff. Maintain complete knowledge of: All hotel features/services, hours of operation; All room types, layout, décor, appointments and locations; All room rates, special packages and promotions; Daily house count and expected arrivals/departures Room availability status for any given day; and Scheduled daily group activities. All menu selections available in all outlets F&B outlet layout, table/seat/station numbers, proper table set-ups, room capacities, hours of operation and price ranges. P.O.S. and manual procedures. The department's financial standing at all times (month-to-date and year-to-date). Conduct performance reviews, coaching and counseling and disciplinary action as needed for direct reports in accordance with Hotel and Company standards. Ensure that all Hotel and Company standards of service are adhered to in each of the six departments. Ensure that each department meets all applicable Relais & Chateaux standards for service and product. Ensure that all Hotel and Company standards of safety are adhered to in each department. Hire, train, develop and hold team members accountable to Auberge Resorts standards Ensure all team members receive appropriate initial training and are trained in accordance with their function, that they have the proper certificate and licenses and attend the appropriate company mandated trainings and meetings.Conduct guest room walkthroughs regularly to ensure that they meet all applicable Hotel standards. Research and recommend process improvement as needed in each department. Participate in and support hotel and company efforts towards sustainability and environmental initiatives. Procure organic and sustainable product as needed for guest rooms. Research and recommend hotel amenities as needed. Ensure items are order for Capital for all areas Serve as primary Hotel representative for VIP guests, ensuring accurate, thorough and timely communication with all departments prior to, during and after guest's stay. Ensure that special guest requests are handled appropriately in accordance with Hotel and Company standards. Liaise directly with Director of Guest Services regarding specific guest issues. Liaise directly with Director of Facilities regarding property and guest room maintenance. Develop and recommend revenue enhancement strategies for Room Service and Pool Departments. Maintain knowledge and understanding of monthly Profit & Loss Statement. Ensure each department meets budgeted payroll and other expenses. Ensure compliance with staffing and labor standards in order to properly control labor expense. Review daily revenue and labor reports, ensuring that any inaccuracies are addressed with Finance Department. Ensure accounting procedures are administered properly by staff. Oversee the development of annual departmental budgets. Consistently strive to maximize revenue and occupancy. Be fully aware of budgeted revenues and expenses. Monitor and analyze the payroll to ensure maximum effectiveness towards guests' services while realizing full profit potential. Review weekly staff and manager schedules adhering to labor standards and laws as outlined. Ensure that they are in accordance with anticipated business demands, make changes as business demands. Access all functions of computer systems according to established procedures and standards. Promote and foster a cooperative and professional working environment, ensuring positive morale and teamwork. Participate in Hotel's Executive Committee and demonstrate appropriate leadership skills for this role. Hold consistent departmental meetings. Attend Executive Committee Meetings, Managers' Meetings, Safety Committee Meetings, morning arrivals meeting, and all training meetings as scheduled. Ensure that information from these meetings is communicated to all employees as needed. Respond properly and take a supervisory role in any resort emergency or safety situation as well as insure the proper control and instruction of said emergency procedures. Follow all company and resort policies, including those of Finance, Human Resources, the Employee Handbook and the Auberge Resorts Policy Manual. Assume responsibility for hotel operation and Executive Committee leadership in the absence of the General Manager. Annual Salary Range : $140,000 - $150,000 Qualifications Five or more years' operating experience in a similar capacity within a luxury hotel Preferably with both Rooms and Food & Beverage experience Strong aptitude in financial management, financial reports and analysis. Demonstrated track record of strong attention to detail and strong communication skills. Ability to work a flexible schedule, including weekends and holidays, according to department needs Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Terre du Soleil Ltd is an Equal Opportunity Employer, M/F/D/V. Terre du Soleil Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Auberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest's stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment. Job Description Embark on a journey of refined hospitality as a Reservations Agent at Auberge du Soleil, where every interaction becomes an artful orchestration of bespoke experiences. In this transcendent role, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. As a luminary in the art of hospitality, you will embody the essence of our resort's commitment to unparalleled service, transforming reservations into enchanting preludes to unforgettable stays. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality. Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information. Responding to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers. Maintaining complete knowledge of the resorts and other information including the following: All resort facilities/services offered and hours of operation All accommodations, layout, décor, attributes and locations All studio rates, special packages and promotions All spa treatments and offerings, their benefits and costs Daily stats, including availability Entertainment/special events scheduled on property and in the area Directions to the resort from airports and other major landmarks General info, descriptions and directions for local services, restaurants, wineries and points of interests. Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible. Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests. Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts' offerings. Remote work a possibility depending on location. Pay range $21 - $24 an hour Qualifications Two years in a hospitality, spa, or reservations position, preferably at a luxury resort. Computer literate and able to create professional business letter correspondence. Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest. Ability to work cohesively with other departments and co-workers as part of a team. Ability to work a flexible schedule including weekends and holidays, according to department needs. Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Terre du Soleil Ltd is an Equal Opportunity Employer, M/F/D/V. Terre du Soleil Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

A Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California's Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei's Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark is the definitive luxury destination in the Santa Ynez Valley. Job Description POSITION SUMMARY * The Bell Attendant provides exceptional service and a warm welcome to all on and off property guests who approach the arrival area. Each Bell Attendant will greet guests and provide gracious hospitality and prompt guest service with regards but not limited to; valet service, luggage service and property information. DUTIES AND RESPONSIBILITIES * Providing prompt valet service for spa, dining, event and in house guests. * Anticipating guest departure and assisting with luggage pick up. * Handling guest luggage upon arrival and departure. * Maintaining all fleet vehicles, both inside and out, at all times, including washing, vacuuming, fueling, disinfecting and logging damages. * Tracking guest movement and communicating with housekeeping, front desk, and restaurant as to when guests leave property, where they are going, and when to expect them back. * Coordinating transportation requirements for arrivals, departures, and drives throughout the day. * Building fires and restocking firewood in the common area fireplaces. * Assessing and handling upcoming needs for either transportation or valet pulls. * Maintaining complimentary summer and winter adventure items. * Assisting guests with property information and local knowledge. Qualifications REQUIRED QUALIFICATIONS * A genuine affinity for interacting with guests and team members alike * Ability to handle multiple tasks at the same time seamlessly including internal guest requests, check-in's and luggage delivery * Ability to work cohesively with other departments and individuals as part of a team * Ability to think critically and solve problems as they arise * Ability to be a clear thinker and remain calm under pressure * Ability to maintain confidentiality of guest information and designated resort data. * Able to work on a flexible schedule, including weekends and holidays, according to department needs * Must be 21 years or older * Clean driving record free of major offenses and/or multiple minor offenses * Clear criminal record PREFERRED QUALIFICATIONS * Minimum 1 year experience of front office or bell work at a luxury resort $17.51/hr Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

A Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California's Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei's Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark is the definitive luxury destination in the Santa Ynez Valley Job Description As a Talent & Culture Coordinator, you will play a pivotal role in fostering a positive workplace environment and supporting the growth and development of our team. Responsibilities include providing comprehensive administrative support, serving as the initial point of contact for Talent & Culture-related inquiries, and contributing to the coordination of training and compliance initiatives. Your proactive approach and commitment to cultivating an inclusive culture will be instrumental in ensuring the success of our talent and organizational programs. Administrative Support: * Provide comprehensive administrative support across all areas of Talent & Culture. * Assist in the development and implementation of T&C policies and procedures. * Maintain accurate and organized records related to talent management. Team Member Assistance: * Serve as the initial point of contact for team members seeking assistance with Talent & Culture-related matters. * Foster effective communication and relationships with team members at all levels. Training and Development: * Collaborate in leading training, learning, and development initiatives. * Coordinate and facilitate training programs to enhance team members' skills and capabilities. Compliance: * Manage compliance activities, including tracking and logging Workers Compensation & OSHA requirements. * Ensure a safe and secure working environment through adherence to safety regulations. Culture Enhancement: * Contribute to the creation and implementation of policies and procedures that promote a positive and inclusive workplace culture. * Organize and participate in culture-building activities and events. Position is hourly role $23.00 to $27.00 based on experience Qualifications * Proven experience in providing administrative support in a Talent & Culture or HR setting. * Strong organizational and communication skills. * Preferred ability to understand and speak Spanish * Knowledge of training and development principles. * Familiarity with compliance regulations, particularly in the areas of Workers Compensation and OSHA. * Proactive problem-solving abilities. * Commitment to maintaining a positive and inclusive workplace culture. Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

A Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California's Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei's Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark is the definitive luxury destination in the Santa Ynez Valley. Job Description POSITION SUMMARY The ideal candidate will be friendly, devoted, curious, and have a strong passion for food with a particular interest in baking and pastry. We are looking for individuals who are confident they will become an integral member of a team that values hard work and brings detail and care to every part of their work day. DUTIES AND RESPONSIBILITIES * Follow recipes, portion controls, pars, and presentation specifics as set by kitchen management * Set up station according to established expectations * Execute production from start to finish. This includes but is not limited to the production and management of all in house baked items and pastry production. * Work collaboratively with BOH staff and FOH staff * Maintain cleanliness of all BOH work areas, including and not limited to refrigeration, cooking equipment, and prep areas * Participate in deep cleaning of BOH work areas, including and not limited to refrigeration, cooking equipment, and prep areas * Restock items as needed throughout the shift * Follow set schedule and give appropriate notification for tardiness and absence * Conform to Department of Health requirements to run an A-level kitchen Qualifications REQUIRED QUALIFICATIONS * General knife handling, food safety & sanitation knowledge * Basic understanding of professional baking and pastry production * Comfortable working in a fast paced and high energy environment * High volume restaurant or bakery experience preferred * Able to take constructive criticism, learn quickly and constantly improve * Able to follow recipes without direct supervision * Able to communicate clearly and professionally with colleagues * Strong time management skills and able to execute dishes consistently and effectively * Strong desire to learn and grow is a MUST! * Full availability (including weekends) This position is compensated $23.69/hr Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The role of Pool Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure. Job Description * Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating. * Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems. * Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow. * Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up. * Maintain cleanliness, sanitation, and organization of the host/hostess station and assigned work areas. * Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems. * Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times. * Resolve guest complaints promptly to ensure satisfaction. * Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries. * Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment. * Rate of pay - $20.50 per hour + tips Qualifications * Prior experience in customer service or hospitality, preferably in a high-end setting. * Strong communication skills, positive attitude, and the ability to speak and write in English fluently. * Must be of minimum age to serve alcohol. * Flexibility to work a variable schedule, including weekends and holidays. * Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position. Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Performs professional massage therapy and body treatments for guests and members per Rancho Valencia protocol. The Massage Therapist must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in Rancho Valencia's specific menu of spa treatments. Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness programs personalized to each of our guests. Must possess and keep current certification from the California Massage Therapy Council (CAMTC). ESSENTIAL FUNCTIONS Provide consistent professional massage and body treatments in accordance with Rancho Valencia protocols, CAMTC requirements and Forbes 5-star standards. Arrive on time for schedules shifts, greet guests promptly for their service, and perform the treatment within the appropriate time allotted for the service Performs all massages and body treatments for guests using safe and professional techniques and ensuring clients comfort and discreet draping at all times. Uphold all standards of sanitation and sterilization as directed by California law. Offer flexibility with schedule of availability to meet the variable demand for massage services Maintain a professional appearance and demeanor. Comply with Rancho Valencia grooming standards at all times. Prepare treatment rooms to protocol. Perform prep work, properly clean and restock treatment rooms and complete side work duties as assigned. Maintain a thorough knowledge of all treatments on the spa menu including indications, contraindications, and protocols. Possess a thorough knowledge of all professional products used including ingredients and contraindications. Actively promote spa and fitness offerings and retail products for homecare to guests. Properly care for equipment and report any maintenance concerns. Use the proper amount of product per the treatment protocol to assist with cost controls. Attend mandatory team meetings and trainings, attend all Forbes trainings Actively participates in safety programs and abides by all injury reporting and safety behavior requirements Participates in and supports Rancho Valencia's efforts towards community service, sustainability and environmental initiatives Communicate with management any and all occurrences involving staff or guests that require attention. Handle concerns professionally and courteously. Maintain a positive attitude and contribute toward a quality work environment Assist in all areas of the spa operation as requested by management. Requirements QUALIFICATIONS Required Current California Massage Therapy Council certification Ability to communicate in English with vendors, guests and staff to their understanding Excellent eye for detail, ability to multi-task and ability to work in a fast-paced environment Available to work holidays, mornings, evenings and weekends Minimum of 5 years of experience, preferably in a 5-star or luxury environment Must be able to work PM shifts. Desirable Previous experience in a luxury, Forbes 5-star work environment SKILLS Required Ability to maintain discretion and confidentiality of all guest and hotel information. Ability to remain calm under pressure. Ability to work as a team and independently. Enjoy working with people and possess a friendly, customer service orientation. Excellent communication skills and basic computer knowledge. PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Frequently needs to stand for long periods of time. Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment. Salary Description $16.50 per Hour + Commissions

A private Napa Ranch cultivating the future of wellbeing. Stanly Ranch - a land that was established with legacy in mind and furthers its progression now with enlightened 21st century ideals. A vanguard in the movement toward holistic well-being, Stanly Ranch empowers an immersive agricultural experience intended to not only revitalise those lucky enough to visit, but to leave them transformed. Guests, owners, and locals alike will be captivated by an active and engaged private ranch lifestyle uniquely curated to nourish the mind, body, and soul through a rare connection to the land and its bounty. Job Description Lead a team of Itinerary Designers and Concierge to deliver bespoke one of a kind itineraries for all guests travelling to Stanly Ranch. By working closely with our preferred vendors, experiences, spa and culinary teams to create a memorable journey for all guests. Our Concierge provides exceptional service to all guests who they communicate with in accordance with Auberge Resorts and Stanly Ranch standards. ● Will lead both the itinerary designer pre-arrival and on property concierge. ● Maintains contracts, monthly commission reports, and the continual upkeep of information, written and in the Hotel Systems, regarding the vendors and their activity charges. ● Manages the scheduling of the concierge teams to ensure appropriate coverage. ● Manages payroll and timesheets for the concierge team in accordance with our payroll and budgeted labour costs. ● Configures all booking systems, itinerary building practices and standards of procedures for the itinerary design team. ● Partners with the Experience Department to ensure the team is trained on programming & experiences. ● Trains & coaches team members and handle escalated guest incident issues as needed. ● Responsible for the team to create a fluid and cohesive guest experience and itinerary for each guest. ● Works across departmental lines to seek out revenue opportunities to be filled day-of by inhouse guests; proactively invites inhouse guests to partake in these day-of experiences. ● Responsible for tracking revenue production, setting team and individual goals. ● Holds the team accountable for achieving goals. ● Communicates proactively the team's progress with all stakeholders. ● Follows all Auberge Service Standards ● Will execute excellent email, departmental and pre-shift communications. ● Maintain responsibility of assigning incoming concierge requests to the appropriate team member ● Is an expert of Sonoma, Napa & Northern California Wine Region and maintains close relationships with our vendors and seeks to explore new experiences for our guests. ● Use the guest's name whenever possible and appropriate. ● Communicate and arrange guest adventures, dining and spa to appropriate teams ● Book experiences for both vendors on and off property ● Utilise all systems and procedures to book, schedule, plan and design a guest itineraries ● Assist with guest emails, phone calls and inquiries pertaining to upcoming guest stay ● Help coordinate and execute all guest requests in a timely manner. ● Communicate with Reservations about last minute bookings, stay inclusions, and other pertinent information. ● Maintain complete knowledge of property and other information including the following: All property facilities/services offered and hours of operation All unit types, layout, décor, attributes and locations Daily stats, including availability, arrivals, and departures Entertainment/special events scheduled on the property and in the area Directions to/from the property to/from airports, towns, entertainment, and other major landmarks General info, descriptions, and directions for local services, restaurants, skiing, hiking and other points of interests. ● Work together as a team with the Guest Services Team to ensure a smooth and seamless operation. ● Engage guests in a gracious and professional manner via phone & email communication ● Accurately input guest contact information. Add information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information. ● Make suggestions for improvements in overall department and property operations with an emphasis on increasing guest satisfaction, revenue and reducing costs. ● Be knowledgeable about all guests and groups arriving at Stanly Ranch. ● Perform other duties as directed, developed or assigned. The starting rate for this position is $85,000 per year. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. Qualifications These are strongly advised skills to be proficient and excel in this position: ● A genuine affinity for interacting meaningfully and positively with teammates. ● Self-confidence and leadership skills ● Minimum three years as a Concierge,Guest Services or Sales Leader, preferably at a luxury resort ● Excellent service, etiquette, and protocol skills and knowledge. ● Familiarity with the Napa & Sonoma area, its geography, recreation opportunities, restaurants, events, sights, and other places of interest. ● Drive to learn multiple computer programs and continually refine processes. ● Ability to clearly communicate in English with guests, employees, owners, and management both orally and in writing. ● Ability to handle multiple tasks at the same time seamlessly, prioritising with utmost care for the guest experience, including balancing operating computer programs, in-person guest needs, and professional telephone interaction. ● Ability to think critically and solve problems as they arise. ● Ability to compute basic mathematical calculations. ● Ability to input and access data in a computer. ● Ability to be a clear thinker and remain calm under pressure. ● Ability to think creatively and adapt to change. ● Ability to maintain the confidentiality of guest information and designated hotel data ● Ability to work cohesively with other departments and individuals as part of a team. ● Ability to prioritise and follow up on work assignments. Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

A Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California's Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei's Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark is the definitive luxury destination in the Santa Ynez Valley. Job Description Embark on a behind-the-scenes adventure as our Banquet Houseperson, playing a pivotal role in crafting seamless and enchanting events. Join our dynamic team where your meticulous attention to detail transforms event spaces into captivating environments. As the silent architect behind the scenes, you'll set the stage for unforgettable moments. * Cleans Function Rooms Prior to Set-up. * Sets equipment to Daily Work Sheet specifications. * Provides required amenities, as dictated by Resort Standards. * Refreshes meeting rooms during meal and coffee breaks. * Breaks down meeting rooms as soon as possible after the end of the function. * Completes Special Projects as directed by department management/supervisor. * Moves conferences material boxes, programs, etc. from resort receiving docks, registration areas, guest rooms, or suites. * Caring for the equipment. * Accommodates special customer needs, hanging banners for meetings and food/beverage functions. * Follow Banquet Event Orders (BEO) * Install and remove air walls (if applicable) * Breaking down service areas * Other reasonable requests of management Qualifications * High school Diploma or equivalent education. * Must be able to adhere to timelines in completion of set-ups. * Ability to work a flexible schedule, including weekends and holidays, according to department needs. * Prior customer service training is a plus. * Must be able to perform in a team-oriented environment * Must have the ability to move/maneuver in a banquet environment. * Ability to lift 50 pounds with ease, 75 pounds occasionally and higher weights as needed to accomplish guest service * Walking, standing, stooping, squatting, bending or other types of physical movement, sometimes for more than one hour $16.50/hour Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Auberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest's stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment. Job Description Be the architect of unparalleled hospitality experiences, overseeing a dedicated team to ensure every guest feels not just welcomed, but truly at home from arrival to departure. Manage the day-to-day operations of the guest services department, ensuring a seamless and welcoming experience for guests through efficient coordination of tasks, staff, and resources. Lead, train, and motivate guest services staff, providing guidance on service standards, communication skills, and conflict resolution to maintain a high level of professionalism and guest satisfaction. Act as a point of contact for guests, addressing inquiries, concerns, and special requests promptly, and ensuring a personalized and positive experience throughout their stay. Foster effective communication and collaboration with other hotel departments, such as housekeeping, reservations, and maintenance, to ensure a seamless and integrated approach to guest services and overall hospitality. Collect and analyze guest feedback, reviews, and surveys, using this information to identify areas for improvement, implement changes, and contribute to enhancing overall guest satisfaction. Qualifications Substantial experience in guest-facing roles within the hospitality industry, showcasing a proven track record of providing exceptional guest service and handling a variety of guest-related situations. Previous experience in a supervisory or leadership role, demonstrating the ability to lead, motivate, and develop a team of guest services professionals. Strong communication and interpersonal skills, with the ability to effectively interact with guests, staff, and other departments, ensuring clear and positive communication channels. Exceptional problem-solving skills and the ability to make decisions quickly and effectively in high-pressure situations, contributing to a smooth and enjoyable guest experience. Minimum of two years experience in a similar role Prior experience in a luxury setting preferred Must be able to work a flexible schedule, including holidays and weekends, as hotel need demands Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 35 pounds Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Terre du Soleil Ltd is an Equal Opportunity Employer, M/F/D/V. Terre du Soleil Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it's a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the "good life." Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect. Job Description Elevate the art of hospitality as a Housekeeping Coordinator, where your organizational prowess weaves together the seamless tapestry of a well-maintained and welcoming environment. From coordinating cleaning schedules to ensuring every detail is in place, you are the mastermind behind the scenes, crafting a delightful stay for guests. * Develop and manage cleaning schedules for housekeeping staff to ensure timely and thorough room maintenance. * Coordinate with other departments to address guest requests and special requirements, ensuring a personalized and satisfactory stay. * Monitor and manage inventory of cleaning supplies, linens, and amenities, ensuring adequate stock levels for efficient operations. * Train and supervise housekeeping staff, guiding cleaning procedures and standards. * Conduct inspections of guest rooms and common areas to ensure cleanliness and adherence to established quality standards. Rate is $23/hr Qualifications * One year of housekeeping experience * Able to work flexible schedule including weekends and holidays Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

To provide tennis clinics and other assigned activities for 5 to 12 years old for the tennis after school program. The person in this role is an expert in the game, is qualified to teach and coach and is always engaging with the guest and member. The tennis staffs are responsible for contributing to the overall tennis experience as well as being an active participant in the overall property goals of offering a unique and outstanding guest and member experience. ESSENTIAL FUNCTIONS Available to teach 5 to 13 years old ages. Able to teach clinics and coordinate fun activities for the students after tennis clinic. Keep accurate records of clinics. Communicate with camp students and parents concerning special needs or concerns. Maintain, set-up and clean courts before and after every lesson and clinic. Organize games and different activities after tennis clinics together with the Head Pro Be completely familiar with what is offered within our tennis program and the Resort as a whole Promptly report any issues or problems to the Head Pro. Adhere to all company standard operating procedures including but not limited to adhering strictly to all cash handling and payment handling policies. Follow safe job practices at all times. Directly promote good interdepartmental relationships between all resort departments. Attend all meetings as scheduled. Promote excellent personal rapport with guests, providing a high degree of effective guest recognition Wear appropriate tennis uniform. Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements. Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives. Perform other duties as directed, developed or assigned. Requirements QUALIFICATIONS Required Must have experience working with kids. Ability to engage the guest and offer a fun and meaningful experience A minimum of 4.00 level. Experience with Red, Orange and green dot ball systems. Certified USTA, USPTA or PTR member. Desirable Able to fill in for tennis matches and clinics. Court washing experience. SKILLS Required Able to stand for long periods of time. Ability to work flexible shifts. Ability to teach 5 to 13 years old. PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Occasional need to stand for long periods of time. Lifting/carrying up to 30 lbs. frequently and 45 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on the telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment. Salary Description $30/hour

Part-time Description The Spa Concierge is responsible for the guest's over all spa experience including but not limited to: scheduling and promoting spa services on the phone and in person, providing information about our service menu, products and spa facility to enhance the guests experience and promote Rancho Valencia Resort and Spa. The Spa Concierge is responsible for retail and gift card sales, charging for services provided and for giving thorough tours with detailed information to all guests so they can benefit from all aspects of the spa offerings. ESSENTIAL FUNCTIONS Schedules spa services using Spa Soft booking software and follows all procedures as outlined in the Spa Concierge training manual. Explain and promote all spa and fitness facilities, services and activities in a positive manner Follow all resort procedures as dictated by Rancho Valencia Spa and Rancho Valencia Resort and Spa. Detect and prevent any problems with spa scheduling. Review following day's appointment schedule. Confirm spa services for following business day with confirmation calls and/or email confirmations. Consistently check and follow up with email inquiries on Spa Reservations email Complete online, phone, or walk-in retail purchase orders via UPS or Fed Ex. Must be able to demonstrate initiative and make decisions in the best interest of our guests and overall operation Ensure consistent delivery of Forbes 5-star and Rancho Valencia standards at all times Proactively working to increase revenues and booking Spa potentials by increasing room utilization and shift coverage to maximize revenues per room Daily walk-through of the spa to ensure a clean, organized, safe, and well-maintained facility, paying special attention to cleanliness, service delivery, and member interaction Reconcile treatments, billing discrepancies, gift card inquires and purchases accurately and timely which occur during shift Follow-up with Director of the Spa and/or the Spa Manager on all comments, concerns and suggestions made by Rancho Valencia guests, members and staff members. Able to address complaints and resolve guest problems in the absence of the Director of the Spa and/or the Spa Manager. Supports all aspects of retail including guest assistance, product education, suggestive up-selling, monthly inventory, receiving, pricing and display of merchandise as needed. Continually strives to improve the procedures at the spa reception desk. Maintains helpful, cooperative relationships with co-workers. Maintains standards of excellence in a professional image and service. Monitors all front desk supplies and equipment and advises appropriate personnel if stock is low. Attend all spa meetings and training sessions as scheduled Able to work holidays, weekends, mornings and evenings as needed. Actively participates in safety programs and abides by all injury reporting and safety behavior requirements. Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives Performs other duties as directed, developed or assigned. Requirements QUALIFICATIONS One to two years experience in a customer service-related field. High School Diploma or GED equivalent Intermediate level skills with Microsoft Office including Word and Excel. Excellent eye for detail, ability to multi-task and work in a fast-paced environment. Experience in retail preferred Able to work holidays, weekends, mornings and evenings as needed. Ability to communicate in English with vendors, guests and staff to their understanding. Essential: Maintain a professional appearance & demeanor Ability to maintain discretion and confidentiality of all guests and hotel information Good in math and able to process cash and bill for transactions. Able to make decisions and is solution oriented Strong client/guest service skills Excellent writing, speaking, and organizational skills Ability to remain calm under pressure. Ability to work as a team or work independently. Desirable: Knowledge of Spa Soft Previous spa or hotel experience Previous experience in a 5-star environment PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Frequently needs to stand for long periods of time. Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment. Salary: $22.00 per hour Salary Description $22/hour + Incentives, Medical, Vacation, 401K

A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it's a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the "good life." Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect. Job Description Dive into the heart of culinary magic as a Dishwasher, where you'll be the unsung hero, ensuring a spotless and well-organized kitchen canvas for culinary creations to flourish. Embrace the rhythm of kitchen chaos and be the guardian of cleanliness, contributing to the symphony of flavors that defines a memorable dining experience. * Use manual or mechanical methods to wash and sanitize dishes, utensils, pots, pans, and other kitchen equipment. * Maintain cleanliness and organization of the kitchen area by sweeping, mopping, and disposing of waste. * Assist kitchen staff in food preparation tasks, such as peeling and cutting vegetables or portioning ingredients. * Monitor and replenish cleaning supplies to ensure a continuous and efficient workflow. * Collaborate with kitchen team members to ensure smooth operations and timely availability of clean dishes during peak hours. The starting pay rate for this position is $20.00 per hour. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education. Qualifications * A minimum of one year experience as a Dishwasher * Ability to work a flexible schedule, including weekends and holidays, according to department needs Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint. Job Description Become the backbone of the bar scene as a Barback, where your energy fuels the vibrant atmosphere by swiftly ensuring a well-stocked and organized bar. From hustling to restocking supplies to adding that extra sparkle to the mixology magic, your behind-the-scenes efforts make every sip an unforgettable experience. * Stock beverage products, including beer, wine, liquor and non alcoholic beverages * Replenish bar supplies, ice, glassware, garnishes, and bar snacks to ensure an efficient bar operation. * Assist bartenders in preparing and serving drinks * Serve water and Bar snacks. Maintain adequate supplies of both behind the bar. * Maintain cleanliness and organization in the guest service areas, including the bar top, lounge tables and chairs, and floors * Maintain cleanliness and organization of work spaces including the front and back bar, service wells, and beverage storage areas * Bussing and pre bussing of dishes and emptying bus tubs. * Clearing, rinsing, washing, polishing and stocking cocktail glassware. * Change kegs, tap beer, and restock bottled beverages to keep the bar flowing smoothly during busy periods. * Provide support to bartenders in handling customer orders, ensuring prompt service and a positive customer experience. * Communicate with the bartenders about guest needs and work seamlessly as a member of a team * Hourly Rate: $18 Qualifications * Must be at least 21 Years old in order to assist with preparing and serving alcoholic beverages * Prior experience as a Barback or Busser preferred. * Ability to work a flexible schedule, including weekends and holidays, according to department needs * Ability to communicate in English * Must be comfortable on your feet for long periods of time, working in a fast paced environment. * Must be able to lift up to 40 lbs repeatedly throughout the shift. * Must have or obtain a CA state issued Responsible Beverage Server [RBS] certification and Food Handler Certification Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it's a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the "good life." Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect. Job Description Lead a team of professionals in creating memorable events and experiences for our guests. This is a pivotal role for a seasoned professional to orchestrate and deliver exceptional service. Be instrumental in ensuring flawless execution and exceed expectations through creativity, planning, staffing, training, and communication. * Cultivate relationships with clients, understand their event needs, and collaborate closely to tailor experiences that exceed their expectations. * Ensure the highest standard of service, food, quality, and presentation representative of ARC. * Manage banquet budgets, cost control, pricing strategies, and financial reporting. The starting pay range for this position is $95,000-$105,000/yr. This is the pay range for this position that Solage reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. Qualifications * Proven experience in a leadership role within banquet operations or event management in the hospitality industry. * Minimum of two years' experience in a comparable role. * Exceptional leadership, communication, and team-building abilities with demonstrated capability of motivating and guiding teams toward achieving high standards. Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Represent the resort to the guests throughout their stay by working with all departments to ensure guest satisfaction and exceed their expectation. Greet guests with an enthusiastic approach and helpful manner. Assist and anticipate guests' needs in order to make their stay memorable, provide a high level of service and promote Rancho Valencia notoriety. Full-service Hotel or Resort experience preferred. ESSENTIAL FUNCTIONS Promote an excellent personal rapport with resort guests Provide a high degree of effective guest recognition Answer all phone promptly and handle all inquiries in a courteous and professional manner. Be available to assist guests with all requests in a timely manner Checking each arrival and departure daily, and follow up with any special request, special occasion, dietary needs and packages to create the ultimate experience. Review billing daily To work closely with the guest service team to achieve flawless guest experience Co-ordinate with Housekeeping and Room Service departments to assure the timely fulfillment of check-in and check-out procedures Ensure that guests comments, questions, concerns are handled in a timely manner to exceed guest expectations Follow up with Guest Services emails Issue and process Gift Cards as requested Maintain a positive and upbeat attitude approach throughout your scheduled shift. Be familiar with and operate the Springer Miller Systems computer in all operations such as check in, check out, billing procedures and reservations. Be knowledgeable regarding our rates and packages Perform Pre-arrival calls to all Leisure guests and groups as needed including transportation, dining, spa, tennis, fitness, activities and special occasions Organize and maintain a comprehensive program of updated materials of dining choices and appropriate activities for our clientele. Such material should be available at all times. Recommend, plan schedules, make reservations for guests and enter all itineraries in Concierge Assistant and SMS in order to be accessible by all Front Office Team Develop relationships with restaurants and activity owners to ensure exemplary service for our guests when we recommend their establishments Assist guests with Concierge inquiries and follow through Promote all services and activities offered at the resort such as F&B outlets, Spa, Fitness and Tennis. Be familiar with the resort surroundings and San Diego area Prepare all Welcome packets, Welcome notes, letters and itineraries daily for upcoming arrivals. Direct and follow up on all faxes, packages, letter, and messages Complete correspondence daily Ensure that Guest History and Profiles are kept up to date Report any problems to the manager on duty in a timely manner. Handle accurately cash out reports and balance your bank daily. Promote good inter-departmental relationships in order to assist in the daily co-ordination of services. Be aware of the Hotel's 2-way radio system and follow the radio etiquette at all times. Maintain and balance personal bank daily Complete all daily tasks in a timely manner during each shift Facilitate flexible schedules as well as weekends and holidays Attend all meetings as requested Maintain complete knowledge and comply with all Hotel and departmental policies and procedures Follow safe job practices and maintain a neat and clean work environment. Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements. Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives. Perform other duties as directed, developed or assigned. Requirements QUALIFICATIONS Required Strong customer service experience preferably in an upscale hotel or resort environment. Computer literate, knowledge of Word and Excel Ability to clearly and pleasantly communicate both written and verbally in English Ability to perform basic mathematical computations. Ability to communicate in English with vendors, guests and staff, to their understanding. Desirable Ability to communicate in other languages. Previous experience in Hospitality Basic Food and Beverage knowledge SKILLS Required Ability to provide clear and pleasant telephone communication to all callers Ability to focus on guests needs, remaining calm and courteous Ability to resolve problems using good judgment Ability to prioritize and organize work assignments and follow up Ability to focus attention on details Ability to maintain discretion and confidentiality of all guests and pertinent hotel information. Ability to work without direct supervision Ability to work cohesively with other departments as part of a team Must be able to handle many tasks at the same time and exhibit initiative to see project through completely. Desirable To demonstrate an outgoing personality Ability to work without direct supervision PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Occasional need to stand for long periods of time. Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment. Salary Description $20 per Hour + upselling Incentives

A century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it's a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the "good life." Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect. Job Description Embark on a creative adventure as an Itinerary Designer, where your passion for travel and meticulous planning will shape unforgettable journeys for our guests. With your keen understanding of local excursions and a flair for crafting seamless experiences, you'll be the architect of personalized itineraries that turn travel dreams into extraordinary realities. * Collaborate with guests to understand their visit preferences, interests, and budgets, tailoring itineraries to meet their unique expectations. * Stay informed about various local destinations, including cultural, historical, and recreational aspects, to design well-informed and captivating itineraries. * Coordinate transportation, accommodations, activities, and other travel logistics to create comprehensive and seamless itineraries. * Develop and manage guests' travel budgets, providing options and ensuring alignment with clients' preferences. * Create detailed and visually appealing itineraries, including relevant information such as reservations, contact details, and essential travel documents, while maintaining clear and effective communication with clients. The starting pay rate for this position is $25.00 per hour. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. Qualifications * Minimum two years as a Trip Designer, Concierge, or Guest Services Agent, specializing in luxury adventure travel. * Excellent service, etiquette, and protocol skills and knowledge in all facets of communication. * Familiarity with local area and local geography, recreation opportunities, restaurants, events, sights, and other places of interest. Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.