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Quality Assurance Associate skills for your resume and career

Updated January 8, 2025
5 min read
Quality Assurance Associate Example Skills
Below we've compiled a list of the most critical quality assurance associate skills. We ranked the top skills for quality assurance associates based on the percentage of resumes they appeared on. For example, 29.6% of quality assurance associate resumes contained excellent interpersonal as a skill. Continue reading to find out what skills a quality assurance associate needs to be successful in the workplace.

15 quality assurance associate skills for your resume and career

1. Excellent Interpersonal

Here's how quality assurance associates use excellent interpersonal:
  • Promoted into highly visible, customer-oriented position by supervisor as a result of excellent interpersonal and customer service skills.
  • Displayed excellent interpersonal and communicative skills by consistently maintaining upper 10% in quality scores among assigned associates.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how quality assurance associates use customer service:
  • Manage constructive relationships with customer service agents in field virtually to ensure accuracy in consultant pay and account manager commissions.
  • Follow legal and client requirements to ensure collection and customer services calls are handled accurately and appropriately.

3. GMP

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Here's how quality assurance associates use gmp:
  • Performed inspection and verification of incoming materials and consumables that are used in pharmaceutical manufacturing process under GMP guidelines.
  • Performed GMP review of laboratory projects, method development/validation, laboratory investigations, and computer software validations.

4. Quality System

A quality system is an organizational structure that helps management, procedures, and processes. The quality system helps the company to achieve its goals by following the right procedures. The quality system is usually documented and is based around a manual that defines and controls the system.

Here's how quality assurance associates use quality system:
  • Collected and compiled statistical quality system data, achieving more effective and efficient tracking for continuous improvement of quality assurance activities.
  • Create, revise and obsolete departmental procedures and assist in development/implementation of new techniques/procedures including Quality System processes and improvements.

5. FDA

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how quality assurance associates use fda:
  • Assisted in regular internal audits to ensure compliance with FDA regulations; reviewed necessary documentation for accuracy and compliance.
  • Coordinated final release for finished products according to FDA guidelines for Pharmaceuticals and APHIS guidelines for Biological products.

6. PowerPoint

Here's how quality assurance associates use powerpoint:
  • Advised with instructional PowerPoint design.
  • Trained 50 employees working at manufacturing level and 10 employees at Quality level with the aid of PowerPoint slides.

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7. QC

Quality control is a set of instructions or procedures to ensure a manufactured product or a service is up to the highest quality standards. This set of quality control criteria are either defined by the clients or the company itself.

Here's how quality assurance associates use qc:
  • Coordinated and participated in internal audits of Manufacturing, Material Management and QC departments; acted as runner during customer audits.
  • Coordinated the stability program for the QC laboratory and performed laboratory testing and sample preparation.
Select Skills To Add To Your Resume

8. CAPA

Here's how quality assurance associates use capa:
  • Participated in corrective action preventative action (CAPA) and process improvement initiatives to achieve Lean manufacturing e.g.
  • Reviewed and approved non-conformance and CAPA records for incidents occurring during execution of manufacturing activities.

9. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how quality assurance associates use product quality:
  • Lead quality campaigns whenever necessary to ensure product quality when issues were found either internally or externally.
  • Identified inadequacies in localization testing and provided recommendations for improvement to translation team to optimize product quality.

10. Quality Audits

Here's how quality assurance associates use quality audits:
  • Design and implementation of department Standard Operating Procedures.-Conduct Compliance investigations.-Maintain current Quality Audit Protocol to include applicable Regulations.
  • Performed Internal Quality Audit and prepared Audit Response reports for Regulatory Agency/Customer Audit.

11. Sarbanes-Oxley

The Sarbanes-Oxley Act (or SOX Act) is a U.S. government law that expects to secure financial backers by making corporate divulgences more solid and transparent. The Act was created as a result of bookkeeping errors.

Here's how quality assurance associates use sarbanes-oxley:
  • Assessed information technology and business process internal controls in accordance to Sarbanes-Oxley section 404 for Consumer and Industrial Products clients.
  • Evaluated clients' processes and internal controls to assess business operating effectiveness leveraging thorough knowledge of Sarbanes-Oxley Sec.

12. Internal Controls

Here's how quality assurance associates use internal controls:
  • Completed testing of financial statement accounts and design, implementation and effectiveness of internal controls in support of financial statement audits.
  • Review internal controls over financial processes and reporting to gain understanding of processes and identify deficiencies and recommend corrective measures.

13. Qa Management

Here's how quality assurance associates use qa management:
  • Perform other activities to ensure adherence with McNeil policies and procedures and regulatory requirements as deemed necessary by QA management.
  • Identify RQA process improvement initiatives and effectively communicate to RQA management.

14. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how quality assurance associates use quality standards:
  • Test highly confidential recorded documents to ensure customer satisfaction, legal compliance, and internal quality standards.
  • Utilized operational techniques and activities to ensure product adherence to written internal and external quality standards.

15. GAAS

Here's how quality assurance associates use gaas:
  • Audited and reviewed periodic financial statements and reports in accordance with audit guidance (US GAAP, US GAAS standards).
  • Participated in external audits of clients' statutory records in conformity with generally accepted auditing standards (GAAS).
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List of quality assurance associate skills to add to your resume

Quality Assurance Associate Skills

The most important skills for a quality assurance associate resume and required skills for a quality assurance associate to have include:

  • Excellent Interpersonal
  • Customer Service
  • GMP
  • Quality System
  • FDA
  • PowerPoint
  • QC
  • CAPA
  • Product Quality
  • Quality Audits
  • Sarbanes-Oxley
  • Internal Controls
  • Qa Management
  • Quality Standards
  • GAAS
  • ISO
  • Audit Procedures
  • Management System
  • Internal Audit
  • Corrective Action
  • Assurance Services
  • Quality Issues
  • Qa Support
  • Process Improvement
  • Work Ethic
  • Pharmaceutical Industry
  • Environmental Monitoring
  • AQL
  • Client Relationships
  • External Audits
  • CFR
  • GLP
  • Audit Findings
  • Product Releases
  • Preventive Actions
  • R
  • OOs
  • Enterprise Resource Planning
  • SQL
  • Real Estate
  • TrackWise
  • Lims
  • Customer Complaints
  • Test Cases
  • Test Results
  • SOX
  • Regulatory Compliance
  • Audit Reports

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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