Quality Assurance Analyst Jobs in Des Moines, IA

Global Atlantic Financial Group is a leading insurance company meeting the retirement and life insurance needs of individuals and institutions. With a strong financial foundation and risk and investment management expertise, the company delivers tailored solutions to create more secure financial futures. The company's performance has been driven by its culture and core values focused on integrity, teamwork, and the importance of building long-term client relationships. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm. Through its relationship, the company leverages KKR's investment capabilities, scale and access to capital markets to enhance the value it offers clients. KKR's parent company is KKR & Co. Inc. (NYSE: KKR). Watch the Global Atlantic & KKR Partnership Story Greenhouse is our scheduling tool, and we communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling. POSITION SUMMARY: Global Atlantic's Corporate Actuarial Team is seeking an Associate. This role can work out of our Boston, MA, Hartford CT, Or Des Moines IA locations. RESPONSIBILITIES: Participate in quarterly Cash Flow Testing for the company's onshore life and annuity business and ensure the timely and accurate preparation, validation, and delivery of Cash Flow Testing results. Develop, update, and maintain controls for Cash Flow Testing process. Work closely with modeling team to implement model changes that reflect new regulatory requirement or business need into Cash Flow Testing models. Collaborate with modeling team on model and assumption changes; Validate and perform reasonableness review of CFT impacts. Work with valuation actuaries to understand statutory reserves and liability assumptions. Perform independent review of liability inputs and outputs. Execute on timely production of asset in-force file and related controls around asset listing and projections. Participate in year-end statutory filings, help construct actuarial memorandums and other regulatory submissions. Support the Appointed Actuary and other actuarial leadership in evaluating and determining actuarial accounting policy and methodology for new and existing products as directed and appropriate. Support internal and external audit functions QUALIFICATIONS: Education and experience equivalent to a four-year college degree in actuarial science, mathematics, statistics, finance, or other related field is required. FSA with more than four years of experience in the life/annuity insurance industry. Direct experience with Statutory valuation and actuarial modeling. Proficient in Python and hands-on experience with large data set is a plus Strong problem-solving and analytical skills. Ownership, adaptive and self-motivated. To be considered for this role, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time. #LI-CA1 #LI-Hybrid Various jurisdictions have passed pay transparency laws that require companies provide salary ranges for any positions for which they are accepting applications. Global Atlantic has offices in Atlanta, Batesville, Bermuda, Boston, Des Moines, Hartford, Indianapolis, and New York City. The base salary range posted below is inclusive of the lowest cost of living geography to the highest in which we have a Global Atlantic office. Global Atlantic's base salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic's total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives. The base salary range for this role is$91,500—$174,600 USD TOTAL REWARDS STATEMENT Global Atlantic's employees thrive in a fast-paced, high-performing culture with strong benefit options and wellbeing resources that support innovation, accountability and stewardship. At Global Atlantic, being an employer of choice means we are committed to offering employees a customizable and comprehensive benefits package. Global Atlantic's total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We strive to foster a culture of total well-being through community outreach and charitable giving programs. Learn more about our Charitable Giving Programs. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family. Global Atlantic was proudly named: Best in Perks & Benefits, Best Company Work-Life Balance, Best Company Happiness and Best Company Compensation. Learn more about our Benefits offerings. Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer, and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Find out more about GA's commitment to creating a culture of belonging: DE&I and Strategic Pillars Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you require an accommodation during the hiring process or after you are hired for any protected status under the ADA, please email *****************. Discover more about Global Atlantic below: Read the 2023 Corporate Responsibility Report Explore the GA Careers Video Channel Follow Global Atlantic on LinkedIn View Global Atlantic's Privacy Statement Our employees are in the office 4 - 5 days per week in Hudson Yards, NY and 3-4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to ***************** Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description: Job Title: QA Tester (SDL Knowledge center) Location: Des Moines IA Duration: 6 Months Looking for only W2 candidates Required skills: • 7+ years IT quality assurance and systems/application testing experience. • Looking for a candidate with hands on experience using SDL Knowledge Center that is able to think outside the box and is a solid test script author • Responsible for handling the most complex quality assurance and test environment problems and issues. • Acts as a lead in the creation, preparation, and conduct of quality assurance reviews and the development and execution of test plans and test scripts. • Works with client to establish and maintain a consistent test methodology and to resolve questions during the testing process. • May serve as a coordinator for all testing activities on a project. • Analyzes, tests, and certifies application-specific software and performs ambiguity reviews of business requirements and functional specification documents. • Uses advanced knowledge of applications to provide technical assistance in identifying, evaluating, and resolving highly complex test problems. • Researches new products and industry methodologies and facilitates the development of new concepts, techniques, and standards. • Plans and directs quality assurance schedules and assignments, and monitors project status in comparison to cost/time projections. • Logs, tracks, and verifies resolution of software and specification defects. • Documents all phases of QA process. • Directs and serves as a mentor to less experienced staff Additional Information For more information, Please contact Pavithra P ************ ****************************

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Looking for experience on Database , SQL, Data Conditioning experience is a must 7 years experience minimum. Qualifications Need candidate on W2, this is a phone hire position Additional Information Shilpa 510-254-3300 Ext 183

Description & Requirements Maximus is currently seeking a Software quality tester to work remote and join our team supporting one of our Federal clients. . Essential Duties and Responsibilities: - Work with Team Lead/ Manager to develop test plans. - Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases. - Execute and document test activities. - Conduct detailed analysis of test results found through both manual and automated testing. - Investigate and propose methods and standards for continuous process improvement. Job-Specific Essential Duties and Responsibilities: - Work with Team Lead/ Manager to develop test plans - Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases. - Analyze the requirements/design solutions to be able to create test approach/test scenarios - Experience with test case mapping to requirements and generate Requirements Traceability Matrix (RTM) -Execute the test cases/scripts and document the activities in the testing tool - Collaborate with SA's/BA's/ Dev/SQA for test plan walkthroughs; test cases/results peer reviews - Conduct detailed analysis of test results found through both manual and automated testing. - Experience with various kinds of testing such as: Functional/System, Data Validation, Regression & Performance testing - Experience with Accessibility testing (508) - Ability to work seamlessly with configuration/Middleware team(s) for deployment activities - Hands-on experience with creating and executing complex SQL queries, running ETL's and Stored Proc's (SP) for data validation testing - Good understanding of the defect management process - report, follow-through, validate and close defects - Work independently with good time management and effectively complete the assigned tasks - Good communication and presentation skills - Able to present the testing metrics to the senior management at review meetings - Investigate and propose methods and standards for continuous process improvement Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements: - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. - Have experience with Engineering Workflow Management - Quality Manager - Familiarity with MS SQL Server, JAWS, Perl scripting - Familiarity with automation frameworks/testing Additional Requirements as per contract/client: -Must be eligible to Obtain Government Clearance. -Must be a U.S. citizen. -Must currently reside in the U.S. -Must be able to pass a criminal background check. -Must not be delinquent or in default on any federal student loans. -Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. -Final suitability determination is the sole discretion of the Department of Education. -Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus. EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 75,000.00 Maximum Salary $ 85,000.00

ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English and Spanish speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

The Penetration Tester II will conduct technical testing which includes but not limited to vulnerability scanning, penetration testing and social engineering to identify security risks. Based on the results of the testing this position will then make recommendations for improvements through administrative, technical and physical controls. This position will also assist with incident response investigations and documentation surrounding the incident. Roles and Responsibilities/ Essential Functions: Perform vulnerability scanning and penetration testing of Client's infrastructure, systems and applications in accordance with best practices and regulatory requirements. Communicate identified risks with Heartland's clients and provide recommendations for risk mitigation. Perform social engineering assessments such as email phishing, pretexting phone calls and physical entry, as well as provide recommendations for risk mitigation. Assist Information Security Consultants with review or analysis of technical projects and troubleshooting. Assist the Sales Team Member efforts by supporting initial scoping conversations and performing needs analyses to help drive business development efforts. Identify additional opportunities within existing client base and work with client to expand usage of Heartland's service portfolio. Contribute to marketing activities by providing content suggestions and writing blog articles covering technical topics -- and attending trade shows, conferences, and professional association chapter meetings. Maintain a minimum of 1350 hours billed per fiscal year, prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training. Requirements Competencies: Accountability: Accountability looks at the extent to which an individual is willing to accept responsibility. Ambition: Ambition looks at the extent to which an individual demonstrates drive and initiative in seeking personal advancement or recognition. Business Acumen: Business acumen looks at the ability of the individual to understand and discriminate between various business related topics and issues. This includes insight into, and understanding of, specialized business concepts. Communication: Ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. Detail Oriented: Detail orientation looks at the ability of the individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant. Ethical: Ethics looks at the ability of the individual to be guided by the company's accepted principles of moral conduct. Organized: Organizational skills looks at the ability of the individual to be structured and methodical in working skills. Persistence: Persistence looks at the ability of the individual to continue in a course of action in the face of adversity. Working Under Pressure: Working under pressure looks at the ability of the individual to maintain composure when exposed to stress. Required Experience: 2+ years working with penetration testing, vulnerability scanning/assessments This can be on the job or demonstrated knowledge leveraging a platform like TryHackMe or HacktheBox Preferred Experience: 3+ years working with the following utilities - Nessus, Metasploit, BurpSuite 2+ years managing small projects Ability to write executive level reports showcasing findings and recommendations Required Skills, Education and/ or Certifications: Certifications: eJPT, Certified Ethical Hacker CEH, or GIAC Penetration Tester GPEN Ability to work within a team environment Preferred Skills, Education and/ or Certifications: Professional Certifications Preferred - e.g., OSCP, PNPT Equal Opportunity Employer - Including Disabled and Veterans #HBS

THIS IS NOT A REAL JOB, DO NOT APPLY! [Company name] is looking for a Business Analyst to join our team. The Business Analyst will facilitate and manage projects by serving as the liaison for users and developers. This role is responsible for communicating goals and evaluating results as requested. The ideal candidate has a curious mind and enjoys taking a challenging problem, breaking it down into sections, reviewing the information, and asking the right questions. This person must have exceptional people skills as well as creative solutions. Responsibilities: Develop and communicate - Develop and communicate detailed specifications for implementation while maintaining customer expectations. Produce reports, timelines, and graphics to communicate expectations and progress to management, customers, investors, and other relevant parties. Research and test - Research and analyze the nature, effect, and results of system difficulties. Work closely with IT team to satisfy data sampling, project analysis, testing verification, and other user requests from existing client databases. Collaborate - Work closely with colleagues to understand technical needs. Understand how any disruptions will potentially change a project and affect the business. Communicate with team leads to ensure client satisfaction, and provide recommendations as needed. Requirements: Bachelor's degree in Information Technology, Business, or a related field Five to seven years of related experience Excellent communication and customer service skills Experienced management skills with the ability to lead, facilitate, motivate and organize About [Company name]: [Company name] is a [industry] organization dedicated to [mission]. Our employees enjoy a work culture that promotes [company priorities]. [Company name] benefits include [list all non-compensation benefits like health care, paid time off, retirement savings and professional development]. Employees can also take advantage of [list any "above and beyond" offerings like casual dress code, free parking, corporate discounts, and gym memberships]

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** The primary function of the Quality Assurance Analyst is to deliver high quality service through call monitoring of incoming and outgoing patient, provider, and client calls. In addition to completing call observations, responsibilities include hosting internal/external call calibration sessions, providing onsite leadership support, providing reporting/quality trend analysis, and assisting with project work as assigned. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Engages with inter-organizational and outside customer contacts on routine matters. Responsible for monitoring incoming and outgoing communications to ensure quality, customer service, and adherence to policies and procedures, including HIPAA and compliance. + Leads the team by evaluating calls and cases to assess performance based on a standard set of criteria, providing constructive feedback and recognition to ensure high performance and continuous improvement. + Monitor and evaluate team performance, ensuring adherence to company quality standards, and compliance with industry regulations. + Analyze and provide weekly & monthly trend analysis to leadership. + Provide support to leadership by participating in and hosting internal/external client calibration sessions. + Engage in and lead projects to promote quality enhancements and/or broaden services for the team. + Exhibits a comprehensive understanding of quality systems and methodologies. + Maintains knowledge of the applicable regulations, standards, and operating procedures. + Demonstrates proficiency in conducting investigations/root cause analysis and formulating corrective actions. + Shows an understanding of the requirements and is capable of conducting gap assessments based on those requirements. + Displays knowledge of quality concepts including cost of quality, analytical metrics/statistics, trending, quality planning, validation, corrective action preventative action (CAPA), and problem-solving. + Collaborates across various functions, interprets requirements, and educates and influences others regarding those requirements. + Demonstrates ability to build strong customer relationships and deliver customer-centric solutions. + Optimize work processes by identifying effective and efficient methods to complete tasks, with an emphasis on continuous improvement. + Develops strategic alliances and cooperates with stakeholders to achieve mutual goals. + Demonstrates resourcefulness by adeptly securing and efficiently deploying resources. + Analyzes complex and high-quality, sometimes contradictory, information to solve problems effectively. + Holds oneself and others accountable for meeting commitments and objectives. + Exhibits situational adaptability by adjusting approach and demeanor in real time to meet the changing demands of various situations. + Creates and implements diverse communication strategies that clearly address the specific requirements of various target audiences. + Monitor and evaluate transactions, whether voice or non-voice, of assigned entity and team. + Accurately score transactions to gauge employee's quality performance based on organizational and departmental policies and requirements. + Establish quality standards that assess adherence to company, regulatory, and HIPAA policies and procedures. + Through call monitoring, identify training needs or disciplinary actions which will be reported to leadership. + Creation and implementation of worksheets for scoring teammates as well as the creation of reports for Managers regarding their employees. + Constantly look for ways to improve and promote quality of work, agent development, and process flow. + Track and report any trends from the customer experience that can be improved or celebrated. + Keep management and teammates abreast of any need for scripting and/or account documentation changes. **_Qualifications_** + High school diploma or GED preferred + Bachelor's degree in related field, or equivalent work experience in related field strongly preferred. + Proficiency in MS Office applications required - Outlook, Excel, PowerPoint, and Word. + Call and case quality audit and analysis experience strongly preferred. + 3+ year experience in a patient support program or hub field strongly preferred. + Adverse Event reporting experience strongly preferred. + Adverse Event reconciliation experience strongly preferred. + Quality check and analysis process experience preferred (including fax redactions, call transcriptions, and data collection). + Strong customer service/quality background experience. + Excellent verbal and written communication skills. + Strong prioritization and leadership skills with some supervisory experience preferred. + High regard for superior quality of service. + Ability to prioritize and manage multiple responsibilities. + Experience handling tasks where attention to detail is critical to success. **_What is expected of you and others at this level_** + Demonstrates strong leadership and collaboration skills with a proven ability to develop and execute effective quality assurance programs. + Works independently within established procedures; may receive general guidance on new assignments. + May provide general guidance or technical assistance to less experienced team members. + Excellent attention to detail and problem-solving skills. + Strong communication and interpersonal skills. + Ability to analyze data and generate reports. + Ability to drive process improvements and implement quality assurance procedures. **TRAINING AND WORK SCHEDULES** : Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated hourly range:** $21.80 per hour - $31.20 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 05/15/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

We are looking to add a Quality Assurance Analyst to join our Information Technology team in Waukee, IA. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes! Essential Responsibilities: Design and develop comprehensive test plans and test cases based on requirements and specifications. Collaborate with development and business teams to understand business requirements and ensure they are reflected in the test plans. Conduct manual and automated testing to ensure the quality of the Salesforce systems and other Brokerage Services applications. Execute test cases, report defects, and work closely with developers to resolve issues. Perform regression testing to ensure existing functionality is not adversely affected by new developments. Utilize data to identify trends and patterns that may indicate potential quality issues. Qualifications: Education: High school diploma; college degree preferred. Experience: 2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: Brokerage Services experience, training, and/or education. Familiarity with Salesforce Systems preferred. Skills: Strong understanding of software development and QA methodologies. Basic understanding of test automation concepts. Technical Competencies: The ideal candidate will possess strong technical expertise combined with a deep understanding of business needs, enabling them to make informed decisions and deliver effective technology solutions with well-defined processes and procedures. They will excel in problem-solving by efficiently identifying issues, leveraging resources to determine root causes, and proposing and implementing effective solutions or improvements. Here's a little bit about us: In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members. Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as: Paid Parental Leave and supportive New Parent Benefits - We know being a working parent is hard, and we want to support our employees in this journey! Company paid continuing Education & Tuition Reimbursement - We support those who want to develop and grow. 401k Profit Sharing - Each year, Holmes Murphy makes a lump sum contribution to every full-time employee's 401k. This means, even if you're not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for. Generous time off practices in addition to paid holidays - Yes, we actually encourage employees to use their time off, and they do. After all, you can't be at your best for our clients if you're not at your best for yourself first. Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you - Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you. DE&I programs - Holmes Murphy is committed to celebrating every employee's unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish! Consistent merit increase and promotion opportunities - Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important - not only with your financial wellbeing, but also your career wellbeing. Discretionary bonus opportunity - Yes, there is an annual opportunity to make more money. Who doesn't love that?! Holmes Murphy & Associates is an Equal Opportunity Employer. #LI-RG1 #Onsite

If you are an expert Engineering Professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Manufacturer of large custom-designed control valves, you will work in a dynamic and high-tech production facility based in our Marshalltown, Iowa location. Consider this an outstanding opportunity to join our skilled team dedicated to delivering first-class service to our customers! In this Role, Your Responsibilities Will Be: * Support Corrective Action/Preventive Action process to drive continuous improvement. * Support Customer Quality Complaints (Warranty Claim) process to reduce internal processing time and achieve warranty approval metric, lead root cause identification and corrective action implementation for issues. * Support first-article inspection process to ensure consistency from suppliers. * Support supplier improvement communication activities. * Support material verification and site quality testing activities. * Lead internal process/quality audits. * Lead supplier quality audits and assessments. * Assure quality of all operations through conformance to internal/external requirements. * Assist in making equipment and process decisions to support long-term business levels. Who You Are: You identify and seize new opportunities. You provide timely and helpful information to individuals across the organization. You partner with others to get work done. You acquire data from multiple and diverse sources when solving problems. For This Role, You Will Need: * Bachelor Degree in engineering or other technical field. * Must have good written and verbal communication skills. * Solid digital literacy including MS Office Suite (Word, Excel, Access and PowerPoint) and MS Outlook. * Ability to travel up to 10%. Preferred Qualifications that Set You Apart: * A minimum of 2 years related experience in manufacturing or quality * Knowledge of applicable codes and standards (ASME, ANSI, ISO 9000) * Solid understanding of root cause analysis with the ability to mentor others. * Strong interest in learning new processes. * Strong organizational, planning, and decision-making skills required with ability to work as a team member. * Aggressive self-starter with strong attention to detail. Our Offer To You: We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers. The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson. Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training. Our Location: Marshalltown, Iowa, combines the charm of a close-knit community with the conveniences of a thriving city. Located in central Iowa, less than an hour from both Des Moines and Ames, Marshalltown offers easy access to urban amenities while providing a variety of local outdoor recreation activities like hiking, biking, golf, swimming, and exploring local parks. With its affordable cost of living, excellent schools, and vibrant diverse local culture, Marshalltown is a welcoming place to call home! #LI-XW1

Please, review and apply for this position through the QCI system following the link below (Copy and Paste): http://jobs.qcitech.com/jobseeker/Quality_Assurance_J02087435.aspx *You can apply through Indeed using mobile devices with this link. Additional Information

**About this role:** Wells Fargo is seeking an Independent Testing Specialist in Independent Testing & Validation (IT&V) as part of Corporate Risk. The Independent Testing & Validation team is responsible for the development and design of methodologies and standards for review activities across the Enterprise in alignment with the Risk Management Framework and ensuring effective and appropriate testing, validation, and documentation of review activities for risk programs, risks, and controls according to standards and other applicable policies. The Enterprise Functions Testing & Validation team is seeking an Independent Testing Specialist to support testing activities for Human Resources, Public Affairs, Legal, and Diverse Segments, Representation, & Inclusion businesses. The Independent Testing Specialist will be accountable for developing and executing independent control testing over operational and compliance risks. Testing review activities are performed, and results are documented in templates and systems of record based on applicable policies, standards, and guidance documentation. The testing process may involve conducting and documenting walk-throughs of controls, developing test scripts and determining the appropriate artifacts for sampling to assess the design and operating effectiveness of the control(s). The right candidate will be responsible for evaluations of controls to ensure identification of control deficiencies, providing insight into emerging risks while operating in a very dynamic manner, and connecting and building relationships with key partners. This role requires attention to detail, strong organizational skills, problem solving, communication/writing skills and the ability to collaborate with stakeholders across the business group or Enterprise. **In this role, you will:** + Participate in less complex development and design of methodologies and standards for review activities companywide in alignment with the risk management framework + Ensure effective and appropriate testing, validation, and documentation of review activities for risk programs, risks, and controls according to standards and other applicable policies within Independent Testing + Support and implement less complex initiatives with low to moderate risk and exercise independent judgment to guide risk reporting, escalation, and resolution + Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in risk management framework and the risk and control environment + Collaborate and consult with colleagues, internal partners and management **Required Qualifications:** + 2+ years of Independent Testing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + 2+ year(s) of experience with data analysis and documentation + Experience in Human Resources, Public Affairs, Diverse Segments, Representation, & Inclusion, and/or Legal businesses + Risk Management experience + Control Testing experience + Public Accounting experience + Experience gathering, analyzing, and interpreting large datasets; ability to retrieve data from various information systems. + Strong analytical skills with high attention to detail and accuracy + Ability to research trends and analyze data **Job Expectations:** + This position is not eligible for Visa sponsorship. + This position offers a hybrid work schedule. + Willingness to work on-site at stated location on the job opening **Location / Annual Base Compensation Range** + Charlotte, North Carolina - $63,600 - $113,000 + Irving, Texas - $63,600 - $113,000 + Minneapolis, Minnesota - $63,600 - $113,000 + Saint Louis, Missouri - $63,600 - $113,000 + Tempe, Arizona - $63,600 - $113,000 + West Des Moines, Iowa - $63,600 - $113,000 **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $63,600.00 - $113,000.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (*************************************************************** for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 30 Mar 2025 ***** **_Job posting may come down early due to volume of applicants._** **We Value Diversity** At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-446400

About TPI We are a leading wind-blade manufacturer and the only independent wind blade manufacturer with a global footprint. We manufacture advanced composite products to our customers' exact specifications in facilities designed, built, and strategically located either near our customers' target markets or in low-cost, world-class locations, to minimize total delivered cost. In addition, we provide global field service maintenance and repairs for wind turbine OEMs and asset owners by leveraging our global footprint and approximately 12,000 capable associates. About the Role We are seeking a Quality Analyst for our manufacturing facility in Newton, Iowa. The Quality Analyst is responsible for supporting the organization's overall quality improvement efforts, including quality data analysis, corrective and preventive actions, root cause resolution, new product qualifications, and comprehensive ISO system support. Essential Duties and Responsibilities Supports implementation and maintenance of ISO based quality system, including internal audits. Supports new product implementation by assisting with qualifications. Helps create and standardize required documents for new products. Creates and implements metrics/charts for tracking key product/process data. Maintains material certification and receiving inspection records. Works with Purchasing in handling of supplier evaluations and non-conformances. Serves as ERP quality and engineering process owner. Identifies/investigates non-conformances and drives to root cause; utilizes available data to identify trends and opportunities for improvement; plays active role in continuous improvement. Writes and revises documents required for quality related items. Supports Engineering Change Request implementation and configuration management. Who we're looking for BS in engineering statistics, business, or related field and 2+ years of experience in manufacturing quality, or equivalent combination of education and experience. ASQ certification is a plus. Training and experience in field of Quality, such as ISO 9001, SPC, Metrology and Internal Auditing. Composites or injection molding experience preferred. Ability to understand and interpret complex engineering drawings and specifications. Knowledge and understanding of the principles of metrology and calibration. Lean Manufacturing experience. Ability to organize and manage multiple projects. Location This position is on site at our wind blade manufacturing site in Newton, Iowa. Relocation assistance may be available. Our Mission To deliver innovative and sustainable solutions to decarbonize and electrify the world by expanding the adoption of renewable energy. We accomplish this by cultivating an inclusive culture that attracts, develops, excites, and retains exceptional talent. Additional Information TPI Composites, Inc. offer competitive compensation and benefits, including but not limited to, health and dental insurance, 401(k) plan with company match, and paid vacation plans. TPI Composites, Inc. is an equal opportunity employer. Background check and drug test required. All your information will be kept confidential according to EEO guidelines

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. At RSM, associates work with large and small companies in various industries. They develop strong working relationships with clients built on understanding their businesses and challenges. Associates work on multiple team engagements each year, including several pieces of any particular assignment - not just one part. Working in a mutually respectful team environment helps our associates perform at their best and integrate their career with their personal life. Examples of the candidate's responsibilities include: Understanding clients' needs and expectations, their business and industry, accounting and control systems, employees, company values and industry-related GAAP and GAAS issues Developing an understanding of the RSM audit approach and tools Assessing risks and evaluating the client's internal control structure Performing substantive tests and tests of internal controls to identify and resolve accounting or reporting issues Drafting financial statements under prescribed formats Communicating engagement findings with teams and clients Basic Qualifications: Minimum B.A / B.S. degree or equivalent from an accredited university by the time employment commences Accounting major Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations Ability to travel up to 25% A minimum 3.0 GPA is preferred Preferred Qualifications: Excellent written and verbal communication skills Strong computer skills, including MS Office Ability to work as an effective member of a team Motivated to work in a fast-paced environment Client focused Ability to multitask At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $59,840 - $71,400 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Job Description: Under regular supervision, the renewable generation performance engineer II performs tasks and assignments necessary to maintain and increase renewable asset performance across the fleet by leveraging big data. The performance engineer II will be responsible for using and developing data systems to capture performance and asset data and utilizing that data to optimize renewable asset performance. Responsibilities: Develop dashboards and reports for engineering and operations personnel to be able to quickly gauge performance and identify underperforming renewable generation assets. Provide engineers data to help develop strategy for projects and optimization of renewable generation assets. Encourage the interchange of information, ideas and techniques related to performance while leveraging HPI tools. Execute engineering strategy with operations personnel and engineers to track and solve technical issues affecting renewable generation assets. Provide local operations groups and engineering group data analysis to achieve case resolution and root cause analysis. Provide performance information for use in final reports to management in a professional and accurate manner. Provide various renewable generation analyses, metrics and performance reports. Provide data to investigate any new technologies as assigned. Perform additional responsibilities as assigned and required. Qualifications: Bachelor's degree in engineering from an accredited institution. (Typically, six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) One to three years of industry experience as a practicing engineer. Effective oral and written communication skills consistent with the ability to present to BHE Renewables. Excellent analytical and problem-solving skills. Ability to understand technical and functional requirements as they relate to project objectives and project planning activities. Strong analytical, decision-making and problem-solving skills to properly analyze cost/benefit scenarios and determine impact assessments. Must have the ability to analyze large amounts of data to identify wind turbine fleet performance issues. Job Info Job Identification: 10002465 Job Category: Renewable Generation Posting Date: 2025-03-12 Job Schedule: Full time Locations: 1615 Locust Street, Des Moines, IA, 50309, US Salary Range: $90,200.00 - $127,400.00 Business: BHE Renewables, LLC Compensation details: 90200-127400 PI409689e74e6a-26***********3

ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Preference would be given to candidates from IOWA and nearby states. Need a QA with the following skills: Ranorex, Selenium, Cucumber and JIRA/Confluence. Location: Des Moines Mode of Interview: Phone/Skype Skype Hire role 12 month contract Additional Information Thanks & Regards Shilpa Sood Sr. Talent & Client Acquisition Specialist Contact 510-254-3300 Ext 183

If you are an expert Engineering Professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Manufacturer of large custom-designed control valves, you will work in a dynamic and high-tech production facility based in our Marshalltown, Iowa location. Consider this an outstanding opportunity to join our skilled team dedicated to delivering first-class service to our customers! **In this Role, Your Responsibilities Will Be:** + Support Corrective Action/Preventive Action process to drive continuous improvement. + Support Customer Quality Complaints (Warranty Claim) process to reduce internal processing time and achieve warranty approval metric, lead root cause identification and corrective action implementation for issues. + Support first-article inspection process to ensure consistency from suppliers. + Support supplier improvement communication activities. + Support material verification and site quality testing activities. + Lead internal process/quality audits. + Lead supplier quality audits and assessments. + Assure quality of all operations through conformance to internal/external requirements. + Assist in making equipment and process decisions to support long-term business levels. **Who You Are:** You identify and seize new opportunities. You provide timely and helpful information to individuals across the organization. You partner with others to get work done. You acquire data from multiple and diverse sources when solving problems. **For This Role, You Will Need:** + Bachelor Degree in engineering or other technical field. + Must have good written and verbal communication skills. + Solid digital literacy including MS Office Suite (Word, Excel, Access and PowerPoint) and MS Outlook. + Ability to travel up to 10%. **Preferred Qualifications that Set You Apart:** + A minimum of 2 years related experience in manufacturing or quality + Knowledge of applicable codes and standards (ASME, ANSI, ISO 9000) + Solid understanding of root cause analysis with the ability to mentor others. + Strong interest in learning new processes. + Strong organizational, planning, and decision-making skills required with ability to work as a team member. + Aggressive self-starter with strong attention to detail. **Our Offer To You:** We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers. The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (************************************************************** and about Diversity, Equity, & Inclusion at Emerson (************************************************************** . Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training. **Our Location:** **Marshalltown, Iowa** , combines the charm of a close-knit community with the conveniences of a thriving city. Located in central Iowa, less than an hour from both Des Moines and Ames, Marshalltown offers easy access to urban amenities while providing a variety of local outdoor recreation activities like hiking, biking, golf, swimming, and exploring local parks. With its affordable cost of living, excellent schools, and vibrant diverse local culture, Marshalltown is a welcoming place to call home! \#LI-XW1 **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together. **Work Authorization** Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. **Equal Opportunity Employer** Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go! **No calls or agencies please.** **Requisition ID** : 24013362 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

**About this role:** Wells Fargo is seeking an Independent Testing Specialist in Independent Testing & Validation (IT&V) as part of Corporate Risk. Learn more about the career areas and lines of business at wellsfargojobs.com (********************************************* . The Independent Testing & Validation team is responsible for the development and design of methodologies and standards for review activities across the Enterprise in alignment with the Risk Management Framework and ensuring effective and appropriate testing, validation, and documentation of review activities for risk programs, risks, and controls according to standards and other applicable policies. The Enterprise Functions Testing & Validation team is seeking an Independent Testing Specialist with the Regulatory Reporting Incremental Compliance Team to support testing activities. This testing specialist will be accountable for the execution of substantive testing over regulatory and risk reports. **In this role, you will:** + Execute substantive testing of regulatory and risk reports. + Effectively communicate the validation or testing process, status, and results to IT&V leadership, business, and risk partners. + Write and/or review reports or presentations that clearly articulate the results/conclusions of validation or testing activities. + Effectively communicate with IT&V Leadership and escalate concerns or issues as appropriate. + Identify and implement efficiencies and process improvements. + Provide credible challenge and recommendations to IT&V Leadership as needed. + Actively participate in learning & development opportunities to ensure the use of best-in-class processes and procedures. + Assist in managing change to ensure an effective risk management program. + Foster relationships with teams and collaborate across other all T&V teams effectively. **Required Qualifications:** + 2+ years of Independent Testing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. **Desired Qualifications:** + Knowledge and understanding of regulatory reporting: Federal Reserve, OCC, and SEC. + Experience in Audit, Compliance, Risk and Testing. + Public Accounting experience. + Excellent verbal, written, and interpersonal communication skills. + Ability to meet stringent deadlines. + Experience creating, executing, and documenting compliance testing. + Ability to take on a high level of responsibility, initiative, and accountability. + Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills. + Knowledge and understanding of financial services industry: compliance, risk management, or audit operations. + Critical Thinking and Analytical skills. + Strong organization and prioritization skills. + Strong relationship management skills; ability to negotiate difficult positions without harming relationships. **Job Expectations:** + This position is not eligible for Visa sponsorship. + This position offers a hybrid work schedule. + Willingness to work on-site at stated location on the job opening. Posting Locations: + 401 S Tryon Street - Charlotte, NC + 600 S 4th Street, Minneapolis, MN + 1N Jefferson Avenue - St Louis, MO + 800 S Jordan Creek Pkwy, West Des Moines, IA + 1150 W Washington Street, Tempe, AZ + 250 E John Carpenter Freeway, Irving, TX **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $63,600.00 - $113,000.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (*************************************************************** for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 1 Apr 2025 ***** **_Job posting may come down early due to volume of applicants._** **We Value Diversity** At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-423294