PSI Pax Jobs

- 37 Jobs
  • Journeyman Help Desk Support (2812)

    Psi Pax 4.2company rating

    Psi Pax Job In Lexington Park, MD

    PSI Pax, Inc. has an exciting opportunity for a Computer User Support Specialist Journeyman to join our team in support of our Client in NAS Patuxent River, MD. Essential Job Functions & Responsibilities: * Provide Tier 1 technical assistance to computer program users. * Answer questions or resolve computer problems for clients in person, or via telephone or electronically. * Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems. * Follow all processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures. * Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for * service. * Resolve incidents or requests as required. * Conduct customer satisfaction call backs and record results. * Attend ongoing Government-provided knowledge transfer and training sessions. * Stay abreast of all changes in standard operating procedures. * Utilize the Knowledge Management System to assist with call resolution. * Attend team meetings as required. Required Qualifications: * Three (3) to Ten (10) years of experience performing work related to the functions in the job description. * Eligibility to obtain and maintain the required Navy Public Trust clearance (minimum) or Higher clearance. * Must be able to work on-site at NAS Patuxent (PAX) River, MD. * Must be able to attend an on-site four (4) week training program at NAS PAX River. * Must have the ability to work a flexible schedule, which may include night shifts, weekends, and some holiday shifts. * Open availability to accommodate surge, fill in for absentees, and other duties within the Tier 1 agent tasks as required. * Extensive knowledge and experience of customer service. * Good interpersonal, Problem-solving, and Time management skills. * Good written, oral, and interpersonal communication skills. * Strong attention to detail, organizational skills, and a commitment to quality. * Ability to conduct research into PC and software issues and products as required. Desired Qualifications: * A current, active Non-NISP Clearance, Public Trust or higher-level US clearance * Tier 1 Help Desk experience is a plus. * Help Desk certification is a plus. Education Requirements: * Must have a BA/BS degree. Education Substitution: * Associate's Degree plus 4 years of additional work experience may be substituted for a Bachelor's Degree or * High School diploma or GED with formal IT related trade school training (i.e. IT related post-secondary non-degreed award / certificate program, industry recognized certifications and commercially available training programs) and 6 years additional experience PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation or genetic information. PSI Pax, Inc. is an E-Verify Participant
    $59k-85k yearly est. 60d+ ago
  • Navy ERP Financial Module SME (2732)

    Psi Pax 4.2company rating

    Psi Pax Job In Indian Head, MD

    PSI Pax, Inc. has an exciting opportunity for a Navy ERP Financial Module SME to join us in support of our government customer, the NAVSEA ERP Business Office, based in Indian Head, MD. The position entails customer support, error resolution, and testing. Tasking will include supporting daily operations, end user support, system releases, data integrity, and special projects. Teleworking is available, however the analyst may be required to be onsite in Indian Head, MD a couple of times per week. Role & Responsibilities: Under broad supervision, conduct operations in support of the NAVSEA Navy ERP Business Office, coordinate events, provide expert business process and ERP solution consultation, respond to inquiries, troubleshoot/resolve/and or escalate technical issues, open and close service desk tickets, correlate events and incidents for management of Information Technology (IT) and Business Operation Services. Support NAVSEA financial management functions including: * Support financial posting of Navy ERP transactions resulting from interfacing systems. * Support invoice and payment processing for NAVSEA vendors. * Provide General Ledger reconciliation support. * Provide over-the-shoulder Navy ERP training as required. * Support month and year-end closing. * Support audit data calls. * Provide analysis and support for Navy ERP and NAVSEA business process requirements. * Perform regression testing related to financial transactions. * Support maintenance of business rules and training material. Required Qualifications: * Active DoD Secret Clearance. * Must have at least seven (7) years of Navy ERP financial management experience. * Accounting experience (e.g., Understanding of General Ledger) * SAP experience in the Financial and Controlling (FII/CO) modules * Must be proficient in Microsoft Office Suite * Must work well independently; have the ability to interface with customers in senior/executive level positions. Education Requirements: * Bachelor's Degree in Accounting, Finance, or related discipline. * An additional three (3) years of directly related experience can be substituted for the degree. PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. PSI Pax, Inc. is an E-Verify Participant.
    $99k-142k yearly est. 60d+ ago
  • Senior FMS Program Management Analyst (2837)

    Psi Pax 4.2company rating

    Psi Pax Job In Lexington Park, MD

    PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule. PSI Pax, Inc has an exciting opportunity for a Senior-Level Program Analyst with comprehensive knowledge of DoD/Navy and Foreign Military Sales (FMS) business and financial management processes and experience to support our customer located in Patuxent River, MD. Duties and Responsibilities: * Provides FMS program, business, and FMS case analysis support to the government FMS IPT Lead, Business Financial Manager (BFM), and other organizational support elements and activities. Performs FMS program/project analysis (cost, schedule, performance, risk), manpower management, detailed brief development for program reviews, workload, acquisition, document management, system support, and FMS case analyses to provide efficient allocation and effective utilization of resources, making recommendations for improving operations, systems, and reporting. Assists with development of appropriate acquisition documentation for FMS products and services. Provides support to a variety of management activities, corporate initiatives, special projects, and data calls, which could have significant impact on the organization and its business operations. Analyze impacts of schedule changes and requirements tracking. Essential Job Functions: * Provide program/project management, administration, and acquisition support of NIWC sub-portfolio programs to include assist PM with monitoring of cost, schedule, and performance parameters of each project, track requirements analysis, track program resource allocation and personnel travel requirements, develop program status briefs, action tracking lists, coordination and setup of meetings, and preparation of meeting minutes. * Active participant in program and technical meetings. Assist with preparation and tracking of meeting agendas and briefs. Captures meeting minutes and action items to disseminate to team. * Assist with compilation and distribution of reports on program goals, budgets, staffing, and performance criteria to provide to IPT for review and comment. * Assist IPT Lead, PMs, Technical Leads, and other individuals in ensuring all programmatic items are tracked and met within cost, schedule, and technical performance - including service and material contracts. * Review FMS Programmatic and Technical Documentation, ensuring compliance with Security Assistance Policy and Procedures of multiple FMS Programs for numerous countries. * Develop and maintain knowledge of NIWC Foreign Disclosure policy and coordinate with Foreign Disclosure team for release of technical documentation and system hardware/software. * Coordinate both Contiguous United States (CONUS) and Outside the Contiguous United States (OCONUS) travel, ensuring to follow State Department and NIWC policies, procedures, and guidelines. * Daily interaction with multiple customers and agencies, including, but not limited to: NIWC Customers, U.S. Government agencies (including Naval Air Systems Command (NAVAIR)), Foreign Embassies, Defense Contractors, and other Commercial Partners. Qualifications: * Ten (10) years of direct work experience with the use of advanced information technology to develop and/or integrate complex data, to include: requirements analysis; project management procedures including out year budgeting for programs involving OMN, FMS, OPN, SCN, and RDT&E monies; development of contract schedules, out year planning and POM budgets, compliance planning and program planning. * Must have knowledge of DoD standards and regulations like the FAR, DFAR, OPM requirements, and other business-related regulations. * Proficient in MS Office Suite (Word, Excel, PowerPoint. Project experience a plus). * Secret Clearance. Candidate selected will be subject to a government background investigation and must meet eligibility requirements for access to classified information. Education Requirements * High School diploma or GED PSI Pax is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. PSI Pax, Inc. is an E-Verify Participant
    $72k-103k yearly est. 7d ago
  • Accounting (Travel) Clerk II (2718)

    Psi Pax 4.2company rating

    Psi Pax Job In Lexington Park, MD

    PSI Pax, Inc. has an exciting opportunity for an Accounting Clerk II to support our government customer in Patuxent River, MD supporting the mission of the NAWCAD Comptroller. Duties & Responsibilities: * Directly support the NAWCAD Comptroller Group Central Travel Agency (CTA) efforts to include standardized procedures and financial data analysis. * Provide support in the preparation and audit of travel authorizations, travel vouchers and local vouchers, as well as provide travel processing support services (help desk). * Generate travel authorizations, travel vouchers and local vouchers in the appropriate format utilizing DTS or the applicable manual forms, when directed by the government point of contact. * Review and audit OCONUS travel authorizations. * Work with travelers/preparers to correct any errors that prevent the travel authorization, travel voucher, or local voucher from successfully posting to the financial system (Navy ERP). * Audit all vouchers and local vouchers and electronically submit the vouchers/local vouchers for approval to the appropriate authority (approving official/certifying officer). * Provide analytical support to complete data calls from the Navy/Department of Defense Comptroller and other activities with diversified missions and requirements. * Provide support for the Travel Accounting Team, in travel related accounting transactions. * Compute, classify, and record numerical data to keep financial records complete. * Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. * Research and resolve financial issues and exceptions with travel documents. * Provide support of the Government purchase card accounting processes. * Provide administrative support to various teams within the Accounting Department to include scanning documents, data entry support, and maintaining filing systems. * On routine assignments, employee selects and applies established procedures and techniques. Required Qualifications: * Must have experience using Microsoft Excel, PowerPoint, Word, and Outlook for Email * Ability to undergo and pass a Background Investigation with eligibility to obtain a Secret Level Clearance Desired Qualifications: * Navy / NAVAIR experience is desired * Candidates with a current Non-NISP Background Investigation OR Active Secret Clearance are preferred. Education Requirements: High School Diploma is required.
    $38k-52k yearly est. 60d+ ago
  • Junior Financial Services Support (2796)

    Psi Pax 4.2company rating

    Psi Pax Job In Indian Head, MD

    PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule . PSI Pax has an exciting opportunity for a Jr. Financial Services Analyst to join our team in support of our client in Indian Head, MD. Key Responsibilities: Support accounting and systems accounting requirements for NAVSEA'S Navy ERP end users. Performs tasks related to financial sustainment of Navy ERP including: * Supports financial posting of Navy ERP transactions resulting from interfacing system including the Defense Travel System (DTS) and the DFAS Daily Expenditure File (DDEF) which creates Unmatched Disbursements (UMD) records. * Coordinate with functional subject matter experts to resolve end user or data issues. * Supports master data management. * Assists in generating reporting and analyzing data. * Support invoice and payment processing for NAVSEA vendors. * Provide accounting transaction reconciliation support. Required Qualifications: * Secret Clearance. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information. * Two (2) years of general business experience. Accounting or financial management experience is desired. * Must be proficient in Microsoft Office Suite and advanced Excel functions. * Must work well independently; have the ability to interface with customers in senior/executive level positions. * Must have strong written and verbal communication skills and must provide customer service both internally and externally. Education Requirements: * Associate degree in business discipline. Education Substitution: * High School Diploma may be substituted for Degree with an additional two (2) years of relevant experience. PSI Pax is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. PSI Pax, Inc. is an E-Verify Participant
    $40k-58k yearly est. 60d+ ago
  • Cybersecurity Lead

    Clearavenue 4.2company rating

    Columbia, MD Job

    Responsibilities: Analyze IT requirements and provide objective advice of information security requirements. Analyst, design, and implement efficient information security technical and organizational measures. Manage the installation of security measures/upgrade systems. Perform security risk and controls assessments and/or penetration testing to evaluate and analyze threat, vulnerability, impact, risk and security issues to Business. Assist client in evaluating, enhancing or developing, and managing their: Cybersecurity Management programs including technology controls, process controls, and governance, risk and compliance elements Business Continuity and Disaster Recovery Management programs Data Protection and Privacy management programs Threat and Vulnerability Management programs Security Incident Detection and Response management programs Identity and access management programs Contributing to the latest thought-leadership, industry research and creation of marketing collateral relating to cyber security. Maintain an information security risk register and assist with internal and external audits relating to information security. Demonstrate technical, risk capabilities and professional knowledge. Qualifications: Bachelor's degree in computer science or relevant field. Certified Information Systems Security Professional (CISSP) Information Systems Security Certification Consortium (ISC)2 DISA Host Based Security System Admin DISA Host Based Security System Advanced DISA Assured Compliance Assessment Solution Preferred direct work experience supporting United States Marine Corps program(s). Preferred direct work experience with agile methodologies Excellent analytical, logical thinking, and problem-solving skills. Customer service is driven and oriented. US Citizenship Clearance: Minimum DOD interim secret or higher security clearance Full-Time Exempt Benefits: Health, dental, and vision insurances, short-term, long-term disability, life insurance, 401k match, PTO, paid holidays, flexible work schedule, bonuses, and more. clear Avenue, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status, protected veteran status, or any other characteristic protected by law.
    $80k-109k yearly est. 60d+ ago
  • Deputy Program Manager (2819)

    Psi Pax 4.2company rating

    Psi Pax Job In California, MD

    PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule. PSI Pax, Inc has an exciting opportunity for a Deputy Program Manager with comprehensive knowledge of DoD/Navy program, business and financial management processes and experience to support an opportunity for our customer located in St. Inigoes, MD. Duties and Responsibilities: Functional Description: * Analyzes and coordinates the schedule, timeline, procurement, staffing, and budget of the strategic and integrated Project Management efforts in support of NAVAIR/NAWCAD programs. * Leads and guides the work of project support staff. * Serves as the single point of contact for designated government program and project leads within the CI&IDS Division. * Interacts collaboratively with other functional area leads to provide overall strategic perspectives. * Performs more complex analytical and evaluative work requiring a comprehensive knowledge of the Project Management body of knowledge and how to tailor processes and tools for technical projects. * Assists with establishing project objectives and collecting, organizing, and interpreting project requirements. Essential Job Functions: * Supports and works directly with the Branch Heads, Chief engineer and Division Director on full life cycle project management areas of initiating, planning, executing, monitoring, and controlling. * Serves as the primary interface and point of contact with Government Project Leads and representatives on technical, financial, and program and project issues. * Supports the Lead BFM with division finances by collaborating on incoming funding requirements, returns, and financial execution on all projects within the branch and provides branch level information for division data calls. * Assist Team Leads with quality assurance and approvals for division work products. * Provide pass down from Leadership to the teams. * Assist in the development of division tools. * Work directly with the Division's acquisition team to communicate branch acquisition ceiling and funding requirements. * Responsible for ensuring the team's support to project, cost, schedule, and performance aligns with objectives of the division and specific branch, driving results, and reinforcing the organizations strategic goals. * Compiles briefings, status reports, and project plans. * Responsible for risk identification and mitigation. * Supervises contractor personnel program and project operations by developing procedures, planning, and directing execution of the technical, financial, programming, maintenance and administrative support effort and monitoring and reporting progress. * Develop briefs and presentations on budget and financial data. * Collects, compiles, and analyzes financial, project, and cost data for incorporation into teamwork plans, data calls, financial addendum, budgetary support documentation, and other financial sheets. * Trains Project Support employees on Navy Working Capital Fund financial and business management processes. * Analyzes actual performance data and identifies trends, variances, or deficiencies from planned goals and projects. * Ensures adherence to company policies and government regulations. * Communicates project status to customer and corporate management as appropriate. * Cultivates effective working relationships with customer and partner teams to maximize productivity and customer service delivery. * Anticipates problems or situations that could affect project success. Assess potential impact on the project and develop and execute the best solution. Manage escalated situations as needed. Qualifications: * Secret Clearance. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information. * At least ten (10) years relevant experience with DoD/Navy program/project management, Government technical management, or industry management experience. * At least five (5) years of supervisory experience. * Must be proficient in Microsoft Office Suite. * Must have the ability to interface with customers in senior/executive level positions. Education Requirements * Bachelor's degree and at least four (4) years additional years of related work experience. * Project Management Professional (PMP) Certification PSI Pax is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. PSI Pax, Inc. is an E-Verify Participant
    $116k-155k yearly est. 60d+ ago
  • Acquisitions Specialist (2728)

    Psi Pax 4.2company rating

    Psi Pax Job In Maryland

    PSI Pax, Inc has an exciting opportunity for an Acquisition Specialist (Journeyman) to support our customer located in St. Inigoes, MD. Essential Job Functions & Responsibilities: * Utilizes business and technical methodologies to provide support of hardware, software and service acquisition and life cycle management for pre-award and post-award procurements and contract awards. * Assess program procedures, practices, philosophies, and documentation for compliance with specifications, contracts, and mission requirements. * Attend, participate, support, analyze, provide input, develop, prepare and report on briefs, point papers, reports, correspondence, meetings, conferences, and review boards. * Perform full life cycle Project Management in the areas of initiating, planning, executing, monitoring, and controlling. Interface with GPLs and Government client organizations to coordinate and complete all project processes from requirements through delivery. * Support Integrated Product Teams (IPTs) activities, coordinate status meetings, and produce detailed reports used by the team and management. * Tailor standard tools to best support specific project reporting, continuous analysis, complex problem-solving, and the rebalancing of requirements throughout the duration of assigned projects. * Support the Division CORs and ACORs in the tracking of post-award actions, including preparing and drafting documentation per prescribed DoD, Command, and Contracting Activity formats and standards for new procurements and modifications. * Assist the CORs and ACORs with monthly analysis of post-award service contract summary reports. * Support the dissemination of COR-approved financial data to GPLs to facilitate contract funding cycles. * Support the facilitation of the application of project funding to service contracts. * Assist with drafting PRs within Navy ERP for post-award service contract requirements and provide required documentation and analysis for each action. * Help support the review and Technical Direction Letter (TDL) process for the COR/ACOR. * Develop hardware acquisition procurement packages. * Utilizes business and technical methodologies to provide support of hardware, software and service acquisition and life cycle management for pre-award and post-award procurements and contract awards. * Assess program procedures, practices, philosophies, and documentation for compliance with specifications, contracts, and mission requirements. * Attend, participate, support, analyze, provide input, develop, prepare and report on briefs, point papers, reports, correspondence, meetings, conferences, and review boards. * Perform full life cycle Project Management in the areas of initiating, planning, executing, monitoring, and controlling. Interface with GPLs and Government client organizations to coordinate and complete all project processes from requirements through delivery. * Support Integrated Product Teams (IPTs) activities, coordinate status meetings, and produce detailed reports used by the team and management. * Tailor standard tools to best support specific project reporting, continuous analysis, complex problem-solving, and the rebalancing of requirements throughout the duration of assigned projects. Required Qualifications: * 3-10 years of experience related to systems acquisition. * Ability to communicate clearly and effectively both orally and in writing. * Ability to analyze, interpret, and organize data to provide meaningful information to various teams and stake holders within the organization. * Advanced knowledge of Microsoft Excel * Of the required three (3) years of experience, at least two (2) years of experience required in a business or technical position in a project management role. * Demonstrated ability to initiate and plan projects risks, tracking, and defining mitigations. * Experience with NAWCAD LKE Procurement Group and NAWCAD Simplified Acquisition Procurement (SAP) team and with Market Research and packages is desired. * Active secret security clearance Education Requirements: * BS or BA degree in a Business, Management or another business-related discipline. * OR associate degree plus four (4) years of additional work experience related to the applicable labor categories required experience may be substituted for a bachelor's degree. * OR no degree plus six (6) years of additional work experience related to the applicable labor categories. PSI Pax is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
    $68k-104k yearly est. 60d+ ago
  • System Administrator (2679)

    Psi Pax 4.2company rating

    Psi Pax Job In Lexington Park, MD

    PSI Pax, Inc. has an exciting opportunity for a Systems Administrator to support our government customer in Patuxent River, MD. Duties & Responsibilities: * Responsible include programming in support of the of Command & Control (C2) and/or Intelligence, Surveillance, and Reconnaissance (ISR) Platforms computer systems. Required Qualifications: * Must have a Secret Clearance, Top Secret SCI is preferred. * Shall be knowledgeable in system administration skills required for maintaining, updating and installations in a lab environment. * Must be 8570 compliant. * Three (3) to five (5) years' experience in support of System Administration of a command-and-control lab for Software and Hardware updates, security and cyber updates and system checks, and repair as required. * Platforms computer system experience to include: * Network Access Storage Devices * Network Protocols * Network Connectivity * LAN administration fundamentals * UNIX and Windows based operating system Required Certification: Within in 6 month of start date, must obtain the following certifications: * Security + * 8750 Compliant * Windows Operating System Classes Preferred Requirements: * Red Hat Certification Program (RHCP) * Microsoft Certified Solutions Developer (MCSD) * Microsoft Certified Applications Developer (MCAD) * Microsoft Certified Database Administrator (MCDBA) * Sun Certified Professional (SCP) * CISCO Certified Network Professional (CCNP) * Oracle Certified Professional (OCP) Education Requirements: High School diploma or GED; Bachelor's Degree preferred. PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. PSI Pax, Inc. is an E-Verify Participant
    $69k-89k yearly est. 60d+ ago
  • Senior Security Specialist (2847*)

    Psi Pax 4.2company rating

    Psi Pax Job In Lexington Park, MD

    PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule. PSI Pax, Inc has an exciting opportunity for Senior Security Specialist to support an opportunity for our customer located in Patuxent River, MD and other locations including Lakehurst NJ and Orlando, FL. Duties & Responsibilities: Specific tasks include the following support: * Establishes and maintains a process for SCI and SAP security administration. * Independently performs security and administrative management of assigned SCI and SAP. * Considers all aspects of security, to include personnel security, physical security, operations security, communications security, and associated oversight. * Supports quality reviews of security work products, tracking project progress, and may assist in planning of project, resources, and schedules. * Ensures compliance with all applicable Federal and Department of Defense acquisition regulations. * Provides subject matter expertise on DoD security policy and regulations. * Prepare documentation required for customer. * Process personnel access requests. * Prepares visit requests. * Responsible for facility access control * Implements facility standard operating procedures. * Provides various security briefs (indoctrinations, debriefs, annual refresher) * Completes documentation required for facility accreditation. * Conducts classified information reviews. * Develops and implements media control procedures. Qualifications: * Top Secret Clearance. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information. A FINAL Top Secret adjudicated clearance is required to start. * Security Fundamental Professional Certification (SFPC) or must obtain certification within sixty (60) days of employment. * A minimum of at least ten (10) years of relevant experience in the areas stated in the functional description. * Must be proficient in Microsoft Office Suite. * Must work well independently; have the ability to interface with customers in senior/executive level positions. * Must have strong written and verbal communication skills and must provide customer service both internally and externally. Education Requirements: * High School diploma or GED. PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. PSI Pax, Inc. is an E-Verify Participant.
    $93k-128k yearly est. 60d+ ago
  • Financial Analyst Journeyman (2857)

    Psi Pax 4.2company rating

    Psi Pax Job In California, MD

    PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule. PSI Pax, Inc has an exciting opportunity for a Financial Analyst (Journeyman) to join our Corporate Operations team at the company headquarter location in California, MD 20619. Essential Job Functions & Responsibilities: The Financial Analyst will ensure successful financial performance of PSI Pax projects by analyzing, reporting, and monitoring the associated financial data. This includes tracking funds expenditures, estimate to complete, and funding requirements for PSI Pax and our business partners by diligently maintaining the integrity of financial data. Specific duties are as follows: * Analyze, monitor, and report on financial performance of project. * Track and coordinate contract funding requirements * Develop and maintain project spend plans * Prepare contract financial deliverables * Develop cost estimates * Perform financial risk analysis and develop recommendations for mitigation * Track incoming and outgoing funding and coordinate associated requirements * Validate Direct Charges against projects (prime and subcontractor) * Assign personnel in the financial system to direct projects for time and expense charging and maintain the project data in support of project billing * Monitor project plan vs actual financial performance * Support Program Management Reviews (PMRs) by providing financial data input and participating in customer meetings * Prepare invoices and submit for approval in accordance with contract requirements * Support contract closeout Required Qualifications: * Ability to obtain and maintain a Secret Clearance * Must have experience including working knowledge of Government Contracts and financial management * Microsoft Office Suite proficiency is required, advanced skills in MS Excel preferred * Basic knowledge of accounting principles is desired * Must work well independently and in a team environment. Must have strong communication skills and ability to interface with Management and Executive level staff Education & Experience Requirements: * Bachelor's degree in Business Administration, Business Management, Project Management, Technical Management, Economics, Finance plus two (2) years' work experience. * Associate's Degree plus four (4) years' work experience may be substituted for the Bachelor's Degree requirement. * HS Diploma plus six (6) years' work experience may be substituted for the Bachelor's Degree requirement PSI Pax is an Equal Opportunity/Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, protected veteran status, sexual orientation, or genetic information. PSI Pax is an E-Verify Participant.
    $54k-77k yearly est. 34d ago
  • IT Project Manager

    Clearavenue 4.2company rating

    Columbia, MD Job

    IT Project Manager The Information Technology Project Manager will plan, establish, and manage one information technology (IT) project and will serve as a liaison between the business and technical aspects of assigned project in an agile environment supporting our government contract throughout the software development life cycle. The Project Manager will be working with and overseeing the project to include Analysts, Developers, and other technical team members. Qualifications: Work with leadership and stakeholders to analyze the data collected during the project lifecycle to identify shortcomings and opportunities for improvements. Defines project scope, objectives, and product vision. Develops detailed work plans, schedules, and status reports. Responsible for all aspects of the development and implementation of assigned projects. Prepare presentations that accurately and clearly convey project status to stakeholders. Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed. Interfaces with all areas affected by the project including end users, technical/feature team, and stakeholders. Conduct product meetings and responsible for project tracking and analysis. Ensures adherence to quality standards. Provides technical and analytical guidance to project team. Recommends and acts to direct and analysis and solutions of problems. Assign duties and responsibilities and oversees workflow of project staff. Perform responsibilities utilizing agile methodologies. Requirements: Master's degree in information technology, business administration, or related field. 15+ years of proven project management experience, preferably in the IT federal contracting industries. Preferred direct work experience supporting United States Marine Corps program(s). Preferred direct work experience with agile methodologies Understanding of information technology procedures and practices. Proficient in preparing briefings and executing summaries for GO/SES. Proficient in briefing and communicating with senior leaderships. Proficient with Microsoft Office Suite or related software. Excellent analytical, logical thinking, and problem-solving skills. Excellent verbal and written communication skills. Customer service driven and oriented. Clearance: DOD interim secret or DOD secret clearance and higher Full-Time Exempt Benefits: Health, dental, and vision insurances, short-term, long-term disability, life insurance, 401k match, PTO, paid holidays, flexible work schedule, bonuses, and more. clear Avenue, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status, protected veteran status, or any other characteristic protected by law.
    $86k-117k yearly est. 60d+ ago
  • Branch Analyst (2818)

    Psi Pax 4.2company rating

    Psi Pax Job In Maryland

    PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule. PSI Pax, Inc. has an exciting opportunity for a Management Analyst (Program/Project), Junior to join our team in support of our client in WOLF, St. Inigoes, MD. Duties & Responsibilities: Provide Junior level management analysis and management support within the NAWCAD WOLF Air Traffic Control Systems Division. Work closely with the Project Lead and Portfolio Manager for all Division funding matters. * Applies analytic techniques in the evaluation of program/project objectives. * Analyzes requirements, status, and schedules. * Performs management or business case analyses. * Collects, completes, organizes, and interprets data Tracks program/project status and schedules. * Applies Government-instituted processes for documentation, change control management and data management. Required Qualifications: * Secret Clearance. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information. * Less than three (3) years of experience in program or project management with Navy or other Defense programs. * Must work well independently; have the ability to interface with customers. * Must have strong written and verbal communication skills and must provide customer service both internally and externally. Desired Qualifications: * Navy ERP experience is desired. Education Requirements: * BS/BA in Business, Management, or Accounting or Financial Discipline Education Substitution: * AS/AAS degree plus three (3) years of additional, relevant work experience or five (5) years of additional, relevant work experience beyond the required experience. PSI Pax is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. PSI Pax, Inc. is an E-Verify Participant
    $70k-89k yearly est. 60d+ ago
  • Junior Workforce Management Support (2762)

    Psi Pax 4.2company rating

    Psi Pax Job In Indian Head, MD

    Duties & Responsibilities: Specific tasks include the following support for the NAVSEA Navy ERP Workforce Management Team: * Performs routine tasks related to help desk support. Coordinate with functional subject matter experts to resolve end user issues. * Supports master data management. * Supports production interface processing. * Assists in generating reporting and analyzing data. * Supports system testing for release management. * Supports production operations including monitoring interfaces and resolving interfacing data issues. * Supports documentation development of releases, upgrades, planned maintenance, schedules, standard operating procedures, and business process efforts. * Prepare documentation required for customer. Qualifications: * Secret Clearance. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information. A FINAL Secret adjudicated clearance is required to start. * Two (2) years of relevant experience with IT systems or relevant business operations * Familiarity with help desk systems such as the National Help Desk Service Manager (NHDSM) or similar is desirable. * Must be proficient in Microsoft Office Suite. * Must work well independently; have the ability to interface with customers in senior/executive level positions. * Must have strong written and verbal communication skills and must provide customer service both internally and externally. Education Requirements: * An Associates degree * A High School Diploma, and four (4) years of relevant experience with IT systems or relevant business operations can be substituted for the Associates Degree. PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. PSI Pax, Inc. is an E-Verify Participant.
    $40k-58k yearly est. 60d+ ago
  • Program Manager (2821*)

    Psi Pax 4.2company rating

    Psi Pax Job In California, MD

    PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule. PSI Pax, Inc has an exciting opportunity for a Senior-Level Program Manager with managerial experience of Federal Government programs to support an opportunity for our customer located in Dahlgren, VA. Duties and Responsibilities: Proven ability to lead and direct challenging projects and execute Assignments independently within the scope of the contract. The Program Manager shall have demonstrated experience providing administrative oversight, corporate management, and ability to provide overall technical, schedule, and cost direction. Essential Job Functions: * Analyzes and coordinates the schedule, timeline, procurement, staffing, and budget of the strategic and integrated Project Management efforts in support of DoD/Navy programs. * Leads and guides the work of all project support staff. * Serves as the single point of contact for designated government program/project leaders within the program. * Interacts collaboratively with other functional area leads to provide overall strategic perspectives. * Performs more complex analytical and evaluative work requiring a comprehensive knowledge of the Project Management body of knowledge and how to tailor processes and tools for technical projects. * Assists with establishing project objectives and collecting, organizing, and interpreting project requirements. Qualifications: * Secret Clearance. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information. * At least ten (10) years of management experience, with at least five (5) years involving Federal Government programs. * Must be proficient in Microsoft Office Suite. * Must have the ability to interface with customers in senior/executive level positions. Education Requirements * Bachelor's degree in any technical or managerial discipline. * Project Management Professional (PMP) Certification PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. PSI Pax, Inc. is an E-Verify Participant
    $79k-112k yearly est. 60d+ ago
  • UI Developer

    Clearavenue 4.2company rating

    Columbia, MD Job

    clear Avenue is seeking a UI Developer to design and implement a complete user interface in Angular. The UI Developer's responsibilities include gathering user requirements, designing graphic elements, creating modules and components, and integrating them together into a functional application. To be successful in this role, you should have experience with design software and wireframe tools and Frontend frameworks. You will work in a team with a back-end developer and communicate with the API using standard methods. Job Responsibilities: Gather and evaluate user requirements in collaboration with product managers and engineers. Illustrate design ideas using storyboards, process flows and sitemaps. Design graphic user interface elements, like menus, tabs, and widgets. Deliver a complete front-end application in Angular. Build page navigation buttons and search fields. Develop UI mockups and prototypes that clearly illustrate how sites function and look like, prepare and present rough drafts to internal teams and stakeholders. Identify and troubleshoot UX problems (e.g. responsiveness). Conduct layout adjustments based on user feedback. Adhere to style standards on fonts, colors, and images. Writing tested and document JavaScript, HTML and CSS. Cooperating with the back-end developer in the process of building the RESTful API. Performs other duties and responsibilities as requested. Requirements: Bachelor of Science in Computer Design, Computer Science or related field 3+ years of experience and proven track record Hands-on experience creating wireframes, prototypes, storyboards, user flows, etc. Proficiency of basic front-end languages: HTML5, CSS3, JavaScript Extensive knowledge of Angular Ability to write front-end unit and end-to-end testing with Jasmine, Karma and Protractor Experience working in an agile/scrum development process Ability to create self-contained and reusable components Creative ideas with problem solving mindset Highly Desirable Frontend unit and end-to-end testing with Jasmine, Karma, and Protractor AWS Glue MaterialUI NodeJS Responsive web design SASS Spring MVC-based RESTful API development & error handling Typescript Proficiency with Angular services and Dependency Injection Unit testing Angular application and Spring MVC controllers Certificates Security + Clearance Minimum requirement - Public Trust Location Seaside, California Columbia, Maryland Remote Teleworking Considered clear Avenue, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status, protected veteran status, or any other characteristic protected by law.
    $75k-97k yearly est. 60d+ ago
  • Project Control Analyst Journeyman (2839)

    Psi Pax 4.2company rating

    Psi Pax Job In California, MD

    PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule. PSI Pax, Inc has an exciting opportunity for a Project Control Analyst Journeyman to join our Corporate Operations team at the company headquarter location in California, MD. Essential Job Functions & Responsibilities: The Project Control Analyst will ensure successful financial performance of PSI Pax projects by analyzing, reporting, and monitoring the associated financial data. This includes tracking funds expenditures, estimate to complete, and funding requirements for PSI Pax and our business partners by diligently maintaining the integrity of financial data. Specific duties are as follows: * Analyze, monitor, and report on financial performance of project. * Track and coordinate contract funding requirements * Develop and maintain project spend plans * Prepare contract financial deliverables * Develop cost estimates * Perform financial risk analysis and develop recommendations for mitigation * Track incoming and outgoing funding and coordinate associated requirements * Validate Direct Charges against projects (prime and subcontractor) * Assign personnel in the financial system to direct projects for time and expense charging and maintain the project data in support of project billing * Monitor project plan vs actual financial performance * Support Program Management Reviews (PMRs) by providing financial data input and participating in customer meetings * Prepare invoices and submit for approval in accordance with contract requirements * Support contract closeout Required Qualifications: * Ability to obtain and maintain a Secret Clearance * Must have experience including working knowledge of Government Contracts and financial management * Microsoft Office Suite proficiency is required, advanced skills in MS Excel preferred * Basic knowledge of accounting principles is desired * Must work well independently and in a team environment. Must have strong communication skills and ability to interface with Management and Executive level staff Education & Experience Requirements: * Bachelor's Degree in Business Administration, Business Management, Project Management, Technical Management, Economics, Finance plus two (2) years' work experience. * Associate's Degree plus four (4) years' work experience may be substituted for the Bachelor's Degree requirement. * HS Diploma plus six (6) years' work experience may be substituted for the Bachelor's Degree requirement PSI Pax is an Equal Opportunity/Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, protected veteran status, sexual orientation, or genetic information. PSI Pax is an E-Verify Participant.
    $68k-87k yearly est. 57d ago
  • Computer Systems Analyst Junior (2764)

    Psi Pax 4.2company rating

    Psi Pax Job In Lexington Park, MD

    PSI Pax, Inc. has an exciting opportunity for a Computer Systems Analysts (Junior) to support our government customer in Patuxent River, MD. Essential Job Function & Responsibilities Provides support for the NAVAIR RDT&E Network and its users at several locations (NAWC-Aircraft Division, NAWC-Weapons Division, and Fleet Readiness Center). Facilitate the processes and tools/technologies indicated below: * New device addition process * BMC FootPrints * IVANT * Genesys * Orion Solarwind * QRADAR * APC StruxureWare * Windows Server Update Services * RedHat Enterprise Linux Satellite Server * Host Based Security System * Assured Compliance Assessment Solution * Troubleshoots user workstations, servers, network switches and other IT devices. * Creates policy and procedure documentations. * Reviews ACAS results * Create RSA tokens for users. * Troubleshoot VPN issues. * Create and delete user for RDT&E outreach network. * Create Teamcenter account for users. * Assign IP Addresses to user workstations and laptops and RAS devices. * Monitor and configure RDT&E network routers and switches. * Perform network troubleshooting. * A Junior level person is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions. Required Qualifications * Less than three (3) years of experience performing work related to the functions in the job description. * Has an active Secret Security Clearance with SSBI * Security + Certification * OS Certification obtain within 30 days of start date. * Good Customer Service with Strong communication Skills Preferred Qualifications * Proven experience in Windows Active Directory Administration, specifically to create, manage, and delete user accounts. * Understanding of IT Architecture principles and Active Directory placement and functions, group policy object procedures * Experience with troubleshooting RDT&E networks, VPN issues and network switches. * Experience with configuring network routers and switches. * Experience with ACAS, SCAP, HBSS and STIGs Educational Requirements * High School diploma or GED with formal IT related trade school training (i.e. IT related post-secondary non-degreed award / certificate program, industry recognized certifications and commercially available training programs) Work Location * The principal place of performance is Patuxent River, MD. In addition, U.S Citizenship is required. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a DoD government-granted security clearance. Individuals may also be subject to a background investigation to include but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. PSI Pax is an Equal Opportunity/Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, protected veteran status, sexual orientation, or genetic information. PSI Pax is an E-Verify Participant
    $70k-93k yearly est. 60d+ ago
  • Senior Software Engineer

    Clearavenue 4.2company rating

    Bethesda, MD Job

    Responsibilities: Implementing software engineering best practices throughout the full software development life cycle, including requirements analysis, planning, design, development, testing and deployment. Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. Prepares and installs solutions by determining and designing system specifications, standards, and programming. Improves operations by conducting systems analysis, recommending changes in policies and procedures. Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Protects operations by keeping information confidential. Provides information by collecting, analyzing, and summarizing development and service issues. Requirements: At least a bachelor's degree in computer science, information technology, or IT related discipline. Proven experience as a software engineer Experience in designing and building applications. Experience with programming language such as Python, HTML5/ CSS3, and JavaScript, and Object-Oriented Programming. Experience with recognized PHP web application frameworks like Laravel and Lumen. Experience with recognized JavaScript frameworks like Vue.js and node.js. Preferred experience working in an AWS Cloud environment. Preferred experience with Oracle database, and Git version control. Extensive experience in software development, and scripting. Analytical mind with problem-solving aptitude. Excellent understanding of software design and programming principles. Experience with software development life cycle Direct experience working in agile environment. US Citizen Security Clearance Requirement: Active DoD Secret security clearance or higher Full-time Exempt Benefits: Company benefits includes but are not limited to health, dental, vision insurances, PTO, HSA, FSA, 401k, and more. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. clear Avenue, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status
    $90k-117k yearly est. 60d+ ago
  • Mangement Analyst Junior (2860)

    Psi Pax 4.2company rating

    Psi Pax Job In California, MD

    PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and delivering quality services within cost and on schedule. PSI Pax, Inc has an exciting opportunity for an experienced Junior Program Analyst with experience in full lifecycle project management in support of our customers located in St. Inigoes, MD. Duties and Responsibilities: In support of our NAWCAD customers, the PSI Pax Management Analyst, Jr. will perform full lifecycle project management. Coordinate requirements through delivery in support of multiple CI&IDs projects. Collaborates with Government Project Leads (GPLs) on cost, schedule, and performance management activities. Specific duties include: * Provides Financial support to the Project Leads, BFM(s) and other CI&IDS organizational units by performing financial analyses to provide efficient allocation and effective utilization of financial resources, making recommendations for improving operations, systems, and reporting. * Supports and works directly with the Government Project Leads (GPLs) in the areas of initiating, planning, executing, monitoring, and controlling. * Supports Integrated Product Team (IPT) activities, coordinates status meetings, provides detailed reports. * Collects and analyzes data to support decision management. * Tracks and maintains project documents in SharePoint * Develops cost estimates work breakdown structure (WBS) in MS Project/Excel * Develop spend plans to estimate phased execution plans of anticipated project budgets * Develop project structures in Navy ERP * Reviewing incoming and outgoing funding documents * Provides analysis of Navy ERP expenditures * Provides weekly updates to Project Cost Reports * Tracks project schedule updates and utilizes schedule data to inform spend plans * Tracks project risks and mitigation strategies Qualifications: * Less than three years' experience and a bachelor's degree or qualifying substitution listed below * Secret Clearance. Candidate selected will be subject to a government background investigation and must meet eligibility requirements for access to classified information. Education Requirements * Bachelor's degree * Associates degree plus four (4) years of additional work experience related to the applicable job functions may be substituted for a bachelor's degree. * HS Diploma plus six (6) years of additional work experience related to the applicable job functions may be substituted for a bachelor's degree PSI Pax is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. PSI Pax, Inc. is an E-Verify Participant
    $53k-74k yearly est. 32d ago
Journeyman Help Desk Support (2812)
Psi Pax
Lexington Park, MD
$59k-85k yearly est.
Job Highlights
  • Lexington Park, MD
  • Mid Level
  • Bachelor's Preferred
  • High School Diploma Required
Job Description
PSI Pax, Inc. has an exciting opportunity for a Computer User Support Specialist Journeyman to join our team in support of our Client in NAS Patuxent River, MD. Essential Job Functions & Responsibilities: * Provide Tier 1 technical assistance to computer program users.

* Answer questions or resolve computer problems for clients in person, or via telephone or electronically.

* Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.

* Follow all processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures.

* Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for

* service.

* Resolve incidents or requests as required.

* Conduct customer satisfaction call backs and record results.

* Attend ongoing Government-provided knowledge transfer and training sessions.

* Stay abreast of all changes in standard operating procedures.

* Utilize the Knowledge Management System to assist with call resolution.

* Attend team meetings as required.

Required Qualifications:

* Three (3) to Ten (10) years of experience performing work related to the functions in the job description.

* Eligibility to obtain and maintain the required Navy Public Trust clearance (minimum) or Higher clearance.

* Must be able to work on-site at NAS Patuxent (PAX) River, MD.

* Must be able to attend an on-site four (4) week training program at NAS PAX River.

* Must have the ability to work a flexible schedule, which may include night shifts, weekends, and some holiday shifts.

* Open availability to accommodate surge, fill in for absentees, and other duties within the Tier 1 agent tasks as required.

* Extensive knowledge and experience of customer service.

* Good interpersonal, Problem-solving, and Time management skills.

* Good written, oral, and interpersonal communication skills.

* Strong attention to detail, organizational skills, and a commitment to quality.

* Ability to conduct research into PC and software issues and products as required.

Desired Qualifications:

* A current, active Non-NISP Clearance, Public Trust or higher-level US clearance

* Tier 1 Help Desk experience is a plus.

* Help Desk certification is a plus.

Education Requirements:

* Must have a BA/BS degree.

Education Substitution:

* Associate's Degree plus 4 years of additional work experience may be substituted for a Bachelor's Degree or

* High School diploma or GED with formal IT related trade school training (i.e. IT related post-secondary non-degreed award / certificate program, industry recognized certifications and commercially available training programs) and 6 years additional experience

PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation or genetic information.

PSI Pax, Inc. is an E-Verify Participant

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