How To Become A Product Support Representative: What It Is and Career Path

What is a product support representative and how to become one

Updated January 8, 2025

4 min read

A product support representative is an individual who typically works in a call-center environment and provides customer service, and technical support by responding to customer phone calls, emails, and online chats. These individuals provide customers with troubleshooting tips on how to solve issues with a variety of products, such as how to reconfigure an internet router, or how to re-set an email password, or how to fix issues with a microwave or kitchen appliance.

A product support representative also offers advice on preventative maintenance, and how to resolve issues in the future. Product support representatives possess excellent communication, interpersonal, and computer skills, and are extremely knowledgeable about the product that they support. In addition to helping customers, these individuals are also required to document all trouble-tickets and communications about problems related to product issues and are required to notify management of customer issues and escalations. A product support representative should also have a working knowledge of computer hardware, software, and databases.

An advanced degree is not a necessity to obtain a position as a product support representative, and the good news is that many companies will invest in appropriate training of staff depending on the product area. Many product support representatives can expect to make up to $52,000 per year, and the career field in the US is expected to grow 10% by 2029.

ScoreProduct Support RepresentativeUS Average

Salary

2.9

Avg. Salary $36,865

Avg. Salary $59,228

Stability Level

6.7

Growth Rate 10%

Growth Rate 0.3%

Diversity

6.6

Race

American Indian and Alaska Native 0.41%

Asian 10.05%

Black or African American 11.27%

Hispanic or Latino 16.43%

Unknown 5.39%

White 56.46%

Gender

female 34.96%

male 65.04%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress Level

6.7

Stress level is high

7.1 - high

Complexity Level

6.5

Complexity Level is challenging

7 - challenging

Work Life Balance

7.4

Work Life balance is good

6.4 - fair

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Key steps to become a product support representative

Explore product support representative education requirements

Most common product support representative degrees

Bachelor's

60.6 %

Associate

21.7 %

High School Diploma

7.9 %

Start to develop specific product support representative skills

Skills	Percentages
Customer Service	18.61%
Technical Support	5.65%
Product Knowledge	4.36%
CRM	4.26%
Corrective Action	4.14%

Complete relevant product support representative training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New product support representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a product support representative based on U.S. Bureau of Labor Statistics data and data from real product support representative resumes.

Research product support representative duties and responsibilities

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Work with CRM to maintain contracts and business associations.
Detail quality CRM entry and research including report creation and editing.
Update pin pads, and modems and PC base POS terminals by remote software.

Prepare your product support representative resume

When your background is strong enough, you can start writing your product support representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a product support representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Product Support Representative Resume templates

Build a professional Product Support Representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Product Support Representative resume.

Apply for product support representative jobs

Now it's time to start searching for a product support representative job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

Average product support representative salary

The average Product Support Representative salary in the United States is $36,865 per year or $18 per hour. Product support representative salaries range between $24,000 and $56,000 per year.

Average Product Support Representative Salary

$36,865 Yearly

$17.72 hourly

How do product support representatives rate their job?

-/5

5 Stars

4 Stars

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1 Star

Product Support Representative reviews

A zippia user wrote a review on Apr 2019

Pros

I enjoyed the satisfaction of assisting customers and solving problems

Cons

Management doesn't appreciate the role I play in revenue generation and retention.