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  • ITSM Process SME (Incident, Problem and Change)

    The Travelers Companies 4.4company rating

    Processor Job 17 miles from Enfield

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $96,400.00 - $159,100.00 Target Openings 1 What Is the Opportunity? We are seeking a highly skilled and experienced ITSM Process SME with a strong focus on Problem Management and Change Management. The ideal candidate will support Change Management and coach team members on Problem Management. They will work closely with various stakeholders to enhance production engineering practices. This role requires a deep understanding of ServiceNow, process improvement, and a process-oriented mindset. Primary point of accountability to management, portfolio owners and other parties for the adoption and integration of ITSM process that supporting attainment of corporate ITSM goals. Controls planning and execution of the process activities and resources to ensure that established cost, time, and quality goals are met. Works with general supervision and is responsible for applying ITSM knowledge, skills, tools and techniques to deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations. Operates within defined parameters using Traveler's ITSM methodology in accomplishing collective goals. What Will You Do? * Key Responsibilities: Change Management Oversight: * Oversee the Business Insurance Change Management team to ensure effective and efficient change processes. * Develop and implement change management strategies to minimize disruption and maximize benefits. Problem Management Coaching: * Coach and mentor team members on Problem Management practices. * Facilitate root cause analysis and ensure timely resolution of problems to prevent recurrence. Production Engineering Practices: * Collaborate with teams on implementing and improving production engineering practices. * Ensure alignment of engineering practices with ITSM processes. * Engage with Software Engineering chapter for identified improvement opportunities ServiceNow Expertise: * Act as the Subject Matter Expert (SME) for ServiceNow, providing guidance and support to the team. * Leverage ServiceNow capabilities to enhance ITSM processes and workflows. * Work with enterprise ServiceNow team on practices Process Improvement and Mindset: * Identify areas for process improvement and implement best practices to enhance efficiency and effectiveness. * Develop and maintain process documentation to ensure consistency and compliance. * Leverage Artificial Intelligence (AI) as appropriate. * Incumbent may have responsibility for one or more of the following:Incident Management:Develops MTTR (Mean Time to Resolve) and trending reporting, identifies key data and process improvements related to incidents. * Implements action plans to eliminate future incidents and escalates to senior management as appropriate. * Opens problems and, on a monthly basis, generates an overview of incident information to identify problems. * Problem Management:Analyzes Incident/Problem report summaries for trends, incomplete solutions, high profile users, and business critical services. Reviews resolved problems for permanent solutions and potential future problems. * Change Management:Develops change management policy and process recommendations. Develops instructions and training in support of change management. * Conducts post-implementation change incident review analysis and process audits. Produces and Packages Key Performance indicators to Process and Portfolio Owners and Senior Management. * Configuration Management:Provides mentorship to and oversight for Configuration Coordinators. Ensures Change, Release and Configuration Management policies and processes are understood and properly utilized. * Produces and maintains the Configuration Management plan and design documentation. * Release Management:Partners with Project Managers to create project plans for infrastructure release projects. Identifies requirements for implementation resources. * Monitors and confirms Request for Change orders are created, approved appropriately, successful production checkout and status updates are accurate. * Service Request Management:Works with service owners to drive process correction and create new processes.Works with appropriate partners to ensure appropriate requests are created and delivered. * Identifies and clarifies requirements for implementation - confirms proper implementation. * Input/submit Service Requests, Project Records, Change Controls, and Work Orders to support various internal services. * Helps set strategic direction for team and assigns work where applicable. * Capacity Management:Plan, monitors, supports, and reports system and solution capacity, performance measurement, and forecast for the Technology organization. Participates in forecasting future service capacity requirements. * Service Level Management:Defines, negotiates and implements Operational Level Agreements (OLAs) for internal IT departments and Underpinning Contracts (UCs) for internal IT and external service providers. Ensures that service levels are met. * Assists in determining availability requirements from the business. Review IT Service and component availability to identify unacceptable levels. * Availability Management:Establishes measures and reporting of availability, reliability, and maintainability. Monitors and investigates any availability issues. * Analytics and Reporting Management:Performs analysis, design and integration of business intelligence and reporting application throughout the life cycle with a focus on development and implementation. * Plays technical, hand-on role in developing and designing solutions involving multiple data sources, data warehouse, presentation and reporting technologies. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Three years of experience as an ITSM Practitioner preferred. * Strong expertise in ServiceNow and its various modules. * Familiarity with Agile and DevOps practices. * Demonstrated experience in process improvement and documentation. * Experience working in a production engineering environment. * Specific knowledge of purpose and benefits associated with good ITSM processes and their interaction with other processes in an organization preferred. * Familiarity with Six Sigma, ITIL, Capability Maturity Model Integration (CMMi) and/or other process improvement frameworks, methodologies and best practices preferred. * ITIL Service Management Foundation Certification or equivalent experience preferred. * Problem Solving and Decision Making: * Strong analytical and problem-solving abilities. * Demonstrates sound analytic and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further manipulated. * Once decisions are made, is able to follow and direct action to implement intended results. * Breaks a problem down to manageable pieces and implements effective, timely solutions. * Openly and directly confronts conflict until resolved. * Team Orientation: * Strong customer orientation with excellent oral and written communication skills. * Ability to work collaboratively with cross-functional teams. * Excellent coaching and mentoring skills. * Builds relationships with peers to achieve objectives. Working to build relationships with other departments to work as one team. * Balances team and individual responsibilities. * Exhibits objectivity and openness to others' views. * Gives and welcomes feedback. * Puts success of team above self. * Expert ability to work in a highly matrix environment. * Leadership: * Supports a distinct business unit or several smaller functions. * Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Results are reviewed with next level manager for clarification and direction before proceeding. * Planning and Project Management: * Works with the project manager/manager in identifying those projects tasks that are most important, establishes clear priorities and understands the larger picture. * Anticipates and effectively responds to changes in workload and resources. * Financial Impact: * Understands, has input to the budget process, and shares responsibility for cost-effective expense control of assigned projects. Is responsible for important and confidential information. What is a Must Have? * High school diploma or equivalent required. * Two years of experience in Technology or IT Service Management role required. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $40k-49k yearly est. 60d+ ago
  • Cash Processor - Administrator

    Job Details

    Processor Job 48 miles from Enfield

    Work type: Casual Company: LINFOX ARMAGUARD PTY LTD Advertised: 07 Mar 2025 AUS Eastern Daylight Time Applications close: Operating since 1938, Linfox Armaguard Group has evolved from a cash-in-transit business to a leading secure currency supply chain and technology solutions enterprise. Trusted by our customers in banking, retail, hospitality, medical and government, we offer unrivalled reach to every corner of Australia and New Zealand. Our reputation is built on a culture of safety, underpinned by a commitment to robust security policies, procedures, and systems. We are committed to ongoing development of our people and encourage career progression at every opportunity. Expect this and more when you join Linfox Armaguard Group. What does the job look like? Working within our Grafton Branch, this position is responsible for counting money that comes in from our clients, before sorting it and packaging it in preparation for delivery. Key areas include: Ensure efficient processing of cash and other valuables Maintain accurate cash processing records Identify and report all discrepancies Adhere to strict security and operational procedures and rules Ensure all Armaguard safety standards are being adhered to Are you the one? You are the person that is always the "banker" in Monopoly. You are proud of your exceptional accuracy levels in all of your work. In the past, you might have previously worked at a bank, in a retail outlet, or maybe you worked in the local school canteen. If you are good with numbers and have the right attitude for success, we can teach you the rest. You can demonstrate: Confidence with numbers and money Excellent interpersonal and communication skills A team player attitude in an environment where your work really matters Exceptional accuracy and attention to detail Sound like you? Please click the apply button to submit your application and resume. Further information You will be required to meet Linfox Armaguard Groups' employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test. To find out more about opportunities at Linfox Armaguard Group, visit **************************** Back to job listings
    $32k-44k yearly est. 24d ago
  • Cash Processor

    Brink's Incorporated 4.0company rating

    Processor Job 25 miles from Enfield

    Posted Date: Jan 15, 2025 Employment Type: Full Time About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100countries. Brink's has been a trusted partner in securing commerce for more than 165 years. Together, every Brink's Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here. We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description Who We Are: Brink's U. S. , a division of Brink's, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Cash Logistics Processor. Who You Are: You are interested in being the backbone of modern finance by connecting banks and businesses around the world with solutions that keep them moving forward. We take pride in being the ones totaling the day's balance and offering new solutions that make our teams more efficient. Our Cash Logistics Processors enjoy a casual working environment and high-responsibility work that keeps ATMs filled and businesses running fluidly. The Cash Logistics Processor Role: In branch locations around the world, we're doing the critical cash accounting work that keeps modern commerce moving. Our work is essential, so our team members are essential. We verify bank deposits, prepare cash shipments and connect money from one place to the next. We do it because it makes us proud - #BrinksProud. As a Cash Logistics Processor at Brink's, you'll work within our branch locations to account for the cash and valuables we transport to banks and businesses worldwide. This position requires the enforcement of rules to protect the premises and property of Brink's and its customers, as well as the safety of persons on the premises of Brink's and its customers. Key Responsibilities: Check in all work and cash through window Verify cash, perform data input into iTrack, mix and check for all deposit types including check only, CompuSafe, ATM, Recyclers and mixed Process check imaging into FIS system Balance all individual teller sells Validate bulk pull and fill each order by packing slip. Complete checklist according to established deadlines for each major function throughout the day Clean off stations at end of day, bundle trash according to specified procedure, sort deposit slips, ensure no work is remaining, print check manifest and make sure deposits match Ensure all imaged work and teller paperwork is delivered to the appropriate areas and/or filed appropriately Follow any direction provided by supervisor and/or manager The Qualifications You Must Have: 18 years old or older Minimum of 3 months experience in any cash handling, inventory control, deposit processing, vault processing, account reconciliation, ATM processing environments or being a Cashier or Teller Ability to lift 50 lbs. Ability to satisfactorily complete and maintain all required internal training applicable to the position. The Additional Qualifications We Prefer: Cash handling experience in secure logistics or banking industry Basic computer skills 10 Key experience HS diploma or GED Professional Skills: Professional, positive demeanor Excellent customer service High attention to detail Collaborative work style Good ethics and integrity If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's U. S. Brink's provides an outstanding total compensation package for this position. In addition to a competitive salary, we offer to eligible employees, medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan with company match. If you are interested and meet the requirements for this position, please apply. Brink's, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace. What's Next? Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
    $30k-38k yearly est. 60d+ ago
  • NDT Processor-2nd Shift (Onsite)

    RTX

    Processor Job 14 miles from Enfield

    Country: United States of America Onsite Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious. Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? This is a 2nd shift position. What You Will Do: Perform metallurgical inspection processing on a wide variety of development, production and overhaul/repair parts. Utilize methods such as fluorescent penetrant, magnetic particle and etch. Maintain Level I NDT certification as required. Work from detailed procedures, technique sheets, verbal and other pertinent instructions to process parts for nondestructive testing and complete required record keeping. Set up, operate equipment, and where applicable, check and adjust equipment and test process medium as needed to ensure valid test results. Identify recurring processing problems and recommend changes in methods or equipment to eliminate or minimize them. Recognize need for repair or replacement of equipment used in processing. Work with and assist certified Level II inspectors, responsible for the identification and dispositioning of non-conformances, in preparation for advancement to higher level NDT certification. Perform routine servicing throughout the assigned area following specified procedures and written instructions such as inspector's check list for upkeep, and assure equipment operates properly. Assist others who are responsible for new equipment or process tryout and other specialized assignments within the scope and skill level of this . Refer problems to supervisor as appropriate to resolve difficulties. May be assigned to carry out tasks not specifically listed, within the scope and skill level of this job description in support of department objectives and to develop individual's skills. Qualifications You Must Have: High School Diploma or GED equivalent Nondestructive testing experience. U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Qualifications We Value: In compliance with the collective bargaining agreement, priority consideration is given to candidates who are INTERNAL (and recall) to the Pratt & Whitney IAM Bargaining Unit members of District Lodge 26 and Affiliated Locals 700 and 1746 (Connecticut Operations). Learn More & Apply Now! Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship. Pratt & Whitney in East Hartford, CT is a FAA regulated facility and as such under the U.S. Departments of Transportation's Federal Aviation Administration (FAA). This position is considered safety sensitive in accordance with FAA Guidelines. Candidate will be subject to drug and alcohol testing per FAA's regulation 14 CFR part 120, as well as 49 CFR part 40. In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is: • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $28k-39k yearly est. 3d ago
  • NDT Processor-2nd Shift (Onsite)

    RTX Corporation

    Processor Job 14 miles from Enfield

    **Country:** United States of America ** Onsite Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious. Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? **_This is a 2nd shift position._** **What You Will Do:** + Perform metallurgical inspection processing on a wide variety of development, production and overhaul/repair parts. Utilize methods such as fluorescent penetrant, magnetic particle and etch. Maintain Level I NDT certification as required. + Work from detailed procedures, technique sheets, verbal and other pertinent instructions to process parts for nondestructive testing and complete required record keeping. + Set up, operate equipment, and where applicable, check and adjust equipment and test process medium as needed to ensure valid test results. + Identify recurring processing problems and recommend changes in methods or equipment to eliminate or minimize them. Recognize need for repair or replacement of equipment used in processing. + Work with and assist certified Level II inspectors, responsible for the identification and dispositioning of non-conformances, in preparation for advancement to higher level NDT certification. + Perform routine servicing throughout the assigned area following specified procedures and written instructions such as inspector's check list for upkeep, and assure equipment operates properly. + Assist others who are responsible for new equipment or process tryout and other specialized assignments within the scope and skill level of this . + Refer problems to supervisor as appropriate to resolve difficulties. + May be assigned to carry out tasks not specifically listed, within the scope and skill level of this job description in support of department objectives and to develop individual's skills. **Qualifications You Must Have:** + High School Diploma or GED equivalent + Nondestructive testing experience. + U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. **Qualifications We Value:** In compliance with the collective bargaining agreement, priority consideration is given to candidates who are INTERNAL (and recall) to the Pratt & Whitney IAM Bargaining Unit members of District Lodge 26 and Affiliated Locals 700 and 1746 (Connecticut Operations). **Learn More & Apply Now!** Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship. Pratt & Whitney in East Hartford, CT is a FAA regulated facility and as such under the U.S. Departments of Transportation's Federal Aviation Administration (FAA). This position is considered safety sensitive in accordance with FAA Guidelines. Candidate will be subject to drug and alcohol testing per FAA's regulation 14 CFR part 120, as well as 49 CFR part 40. In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is: **- Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (******************************************************** to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
    $28k-39k yearly est. 14d ago
  • ITSM Process SME (Incident, Problem and Change)

    Travelers Indemnity Co

    Processor Job 17 miles from Enfield

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job CategoryTechnologyCompensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range$96,400.00 - $159,100.00Target Openings1What Is the Opportunity?We are seeking a highly skilled and experienced ITSM Process SME with a strong focus on Problem Management and Change Management. The ideal candidate will support Change Management and coach team members on Problem Management. They will work closely with various stakeholders to enhance production engineering practices. This role requires a deep understanding of ServiceNow, process improvement, and a process-oriented mindset. Primary point of accountability to management, portfolio owners and other parties for the adoption and integration of ITSM process that supporting attainment of corporate ITSM goals. Controls planning and execution of the process activities and resources to ensure that established cost, time, and quality goals are met. Works with general supervision and is responsible for applying ITSM knowledge, skills, tools and techniques to deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations. Operates within defined parameters using Traveler's ITSM methodology in accomplishing collective goals.What Will You Do? Key Responsibilities: Change Management Oversight: Oversee the Business Insurance Change Management team to ensure effective and efficient change processes. Develop and implement change management strategies to minimize disruption and maximize benefits. Problem Management Coaching: Coach and mentor team members on Problem Management practices. Facilitate root cause analysis and ensure timely resolution of problems to prevent recurrence. Production Engineering Practices: Collaborate with teams on implementing and improving production engineering practices. Ensure alignment of engineering practices with ITSM processes. Engage with Software Engineering chapter for identified improvement opportunities ServiceNow Expertise: Act as the Subject Matter Expert (SME) for ServiceNow, providing guidance and support to the team. Leverage ServiceNow capabilities to enhance ITSM processes and workflows. Work with enterprise ServiceNow team on practices Process Improvement and Mindset: Identify areas for process improvement and implement best practices to enhance efficiency and effectiveness. Develop and maintain process documentation to ensure consistency and compliance. Leverage Artificial Intelligence (AI) as appropriate. Incumbent may have responsibility for one or more of the following:Incident Management:Develops MTTR (Mean Time to Resolve) and trending reporting, identifies key data and process improvements related to incidents. Implements action plans to eliminate future incidents and escalates to senior management as appropriate. Opens problems and, on a monthly basis, generates an overview of incident information to identify problems. Problem Management:Analyzes Incident/Problem report summaries for trends, incomplete solutions, high profile users, and business critical services. Reviews resolved problems for permanent solutions and potential future problems. Change Management:Develops change management policy and process recommendations. Develops instructions and training in support of change management. Conducts post-implementation change incident review analysis and process audits. Produces and Packages Key Performance indicators to Process and Portfolio Owners and Senior Management. Configuration Management:Provides mentorship to and oversight for Configuration Coordinators. Ensures Change, Release and Configuration Management policies and processes are understood and properly utilized. Produces and maintains the Configuration Management plan and design documentation. Release Management:Partners with Project Managers to create project plans for infrastructure release projects. Identifies requirements for implementation resources. Monitors and confirms Request for Change orders are created, approved appropriately, successful production checkout and status updates are accurate. Service Request Management:Works with service owners to drive process correction and create new processes.Works with appropriate partners to ensure appropriate requests are created and delivered. Identifies and clarifies requirements for implementation - confirms proper implementation. Input/submit Service Requests, Project Records, Change Controls, and Work Orders to support various internal services. Helps set strategic direction for team and assigns work where applicable. Capacity Management:Plan, monitors, supports, and reports system and solution capacity, performance measurement, and forecast for the Technology organization. Participates in forecasting future service capacity requirements. Service Level Management:Defines, negotiates and implements Operational Level Agreements (OLAs) for internal IT departments and Underpinning Contracts (UCs) for internal IT and external service providers. Ensures that service levels are met. Assists in determining availability requirements from the business. Review IT Service and component availability to identify unacceptable levels. Availability Management:Establishes measures and reporting of availability, reliability, and maintainability. Monitors and investigates any availability issues. Analytics and Reporting Management:Performs analysis, design and integration of business intelligence and reporting application throughout the life cycle with a focus on development and implementation. Plays technical, hand-on role in developing and designing solutions involving multiple data sources, data warehouse, presentation and reporting technologies. Perform other duties as assigned. What Will Our Ideal Candidate Have? Three years of experience as an ITSM Practitioner preferred. Strong expertise in ServiceNow and its various modules. Familiarity with Agile and DevOps practices. Demonstrated experience in process improvement and documentation. Experience working in a production engineering environment. Specific knowledge of purpose and benefits associated with good ITSM processes and their interaction with other processes in an organization preferred. Familiarity with Six Sigma, ITIL, Capability Maturity Model Integration (CMMi) and/or other process improvement frameworks, methodologies and best practices preferred. ITIL Service Management Foundation Certification or equivalent experience preferred. Problem Solving and Decision Making: Strong analytical and problem-solving abilities. Demonstrates sound analytic and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further manipulated. Once decisions are made, is able to follow and direct action to implement intended results. Breaks a problem down to manageable pieces and implements effective, timely solutions. Openly and directly confronts conflict until resolved. Team Orientation: Strong customer orientation with excellent oral and written communication skills. Ability to work collaboratively with cross-functional teams. Excellent coaching and mentoring skills. Builds relationships with peers to achieve objectives. Working to build relationships with other departments to work as one team. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above self. Expert ability to work in a highly matrix environment. Leadership: Supports a distinct business unit or several smaller functions. Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Results are reviewed with next level manager for clarification and direction before proceeding. Planning and Project Management: Works with the project manager/manager in identifying those projects tasks that are most important, establishes clear priorities and understands the larger picture. Anticipates and effectively responds to changes in workload and resources. Financial Impact: Understands, has input to the budget process, and shares responsibility for cost-effective expense control of assigned projects. Is responsible for important and confidential information. What is a Must Have? High school diploma or equivalent required. Two years of experience in Technology or IT Service Management role required. What Is in It for You? Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $28k-39k yearly est. 60d+ ago
  • Surgical Instrument Processor

    River Valley Counseling Center 3.5company rating

    Processor Job 16 miles from Enfield

    Surgical Instrument Processor to wash, decontaminate, package and sterilize instruments, supplies and linens used in an infection-controlled environment. Retrieves contaminated instruments and supplies and deliver sterilized instruments and supplies from/to appropriate units and departments of the hospital. Maintains adequate inventory of current sterile instruments, supplies and linens in the surgical areas. Min 1 year within Central Sterile Supply Certified through HSPA/CBSPD
    $33k-42k yearly est. 1d ago
  • Embedded ROI Processor I

    Datavant

    Processor Job 17 miles from Enfield

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This is a Remote role - Full-Time: 6am - 5pm Monday -Thursday - Comfortable working in a high-volume production environment. - Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status - Documenting information in multiple platforms using two computer monitors. - Proficient in Microsoft office (including Word and Excel) We offer: Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15-$18 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at *********************** . We will review your request for reasonable accommodation on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $15-18 hourly 6d ago
  • Part Time Specimen Processor

    Tridentcare

    Processor Job 30 miles from Enfield

    pstrong Part Time Shift: Monday-Friday 11:00am-3:00pm -as needed rotating weekends and Holidays (9:00am-4:00pm weekends and holidaysbr/Monday-Friday 5:00pm-10pm- as needed rotating weekends and Holidays (9:00am-4:00pm weekends and holidaysbr/Pay Range: $16.00-$18.00 Based on experience./strong/p pstrong TASKS AND RESPONSIBILITIES/strongbr/o Upon specimen arrival, properly marks the location of testing for each ordered test on the accompanying requisition.br/o Ensures that the correct specimen is collected for each test ordered, and that the tube types submitted are written in the left margin of the requisition.br/o Ensures that the patient's full name, date/time of collection, and phlebotomist'sbr/number are filled in on the requisition, and that the specimen bar codes (with appropriate letter prefix) are placed on all patient specimens.br/o Responsible for informing a facility, and filling out appropriate paperwork, if a redraw is needed due to:br/o PT amp; PTT that are QNSbr/o missing or incorrectly spelled name on requisition or specimenbr/o mislabeled accession number and/or namebr/o specimen not receivedbr/o Taking a redraw order from a CLS if any specimen is unsuitable for the test ordered, due to the integrity, quantity and/or suitability of the specimen for the lab test required.br/o Ensures that all patient requisitions are scanned into the Filebound program.br/o Properly centrifuges all appropriate specimens for correct times to insure adequate serum or plasma for required testing.br/o Routes in-house specimens to correct lab benches for testing.br/o Routes reference lab specimens, with a copy of the requisition, to the reference lab desk for inclusion into the TRK Sendout Manifest for the Burbank lab.br/o Whether a cooler is sent to the airport or a courier must be sent to a local reference lab, Dispatch must be notified for the transfer.br/o Regularly reviews in-house testing areas for completed specimens so they can electronically store them for any future add-on tests or repeats.br/o Proper Personnel Protective Equipment (PPE) must be worn at all times to protect the processor from any infectious material.br/o Performs other duties assigned/p p#MBX/p
    $16-18 hourly 7d ago
  • Document Processor

    Hamilton Connections 3.7company rating

    Processor Job 15 miles from Enfield

    Hamilton Connections is looking to fill entry level positions available in Manchester, CT. is in an office environment and requires basic computer skills and manual dexterity. Starting Pay: $16. 35/hour Weekly pay Schedule: 5:30am – 2pm, Monday – Friday
    $16.4 hourly 16d ago
  • Document Processor

    Harr Toyota Inc.

    Processor Job 43 miles from Enfield

    Harr Toyota is seeking an energetic individual that can thrive in a fast paced environment. The ideal candidate will possess great communication skills, ability to multi-task, exceptional follow through, and must be a team player. Job Description: Reviews all customer information for accuracy Prepares and prints all legal documents for auto loans Interacts with customers to ensure proper explanation of documents Preparation of bank contracts and registration paperwork Follow up with financial sources to confirm funding Admin duties as needed Requirements: Detail-oriented Team player Nights and weekends required Job Type: Full-time Benefits: 401(k) Dental Insurance Employee Discount Health Insurance Life Insurance Paid Time Off Schedule: Monday to Friday Weekends
    $38k-48k yearly est. 60d+ ago
  • Processor

    Charter Oak Federal Credit Union

    Processor Job 49 miles from Enfield

    Charter Oak Federal Credit Union is looking to hire an experienced mortgage loan processor (minimum 3-years) who can successfully process and close all types of mortgages Responsibilities include but are not limited to: Process residential mortgage loans such as FHA, Conventional, USDA, CHFA and Home Equity Loans Obtain, review and prepare required loan documentation and submit complete loan packages to Underwriting for approval Manage a pipeline of loans and maintain timely and compliant flow of such loans through the process Frequently communicate with borrowers, attorneys, appraisers, mortgage officers and underwriters Obtain and verify that all underwriting conditions are received and cleared by the underwriter and prepare the file for submission to Closing Work with the attorneys on loans that are ready to close and prepare closing documents, fund loans and complete post-closing audits Understand and apply local, state, and federal regulations related to processing mortgage loans In Office position, not remote.
    $28k-39k yearly est. 14d ago
  • Patient Sample Processor Full Time 3rd Shift-Benefits!

    Idexx 4.8company rating

    Processor Job 48 miles from Enfield

    We receive thousands of clinical samples every day from Veterinary Clinics, and we run tests on those samples to help veterinarians identify what might be wrong with someone's pet. As a Sample Management Technician, (SMT), also referred to as a Specimen Processor or Specimen Accessioner; you'd be helping to sort, tag, and prepare the samples for testing. The samples that we work with are blood, urine, fecal samples, and biopsies that we receive from the vet clinics (no animals on-site!) Every sample you help to move along quickly and accurately in the process means we are one step closer to finding out how or why they might be sick. Thanks to you, someone's very beloved pet will get the treatment plan they need - how great is that? This is a part-time position with a generous shift differential. IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools. Want to learn more about positions in our Sample Management Department? Check out what our employees have to say: The Best Part About Patient Sample Management - Taylor Gardner, Medical Laboratory Technician The Best Part About Working in Patient Sample Management - Amber Austin, PSM Advice for Patient Sample Management Roles from Amber Austin, Specimen Processor In This Role: You will receive, prepare, and accession veterinary samples (blood, urine, feces, and biopsies) for laboratory analysis and testing. You can expect to remove specimens from transport bags and enter specimen data into a computer tracking system. You will rack and bundle prepared samples for delivery to each testing department. You will assist other lab personnel with specimen storage and ensuring that Turn Around Times (TAT's) are met. From day one, you'll have full autonomy in your work, but you'll also get full support when you need it. You will play a critical role as part of a successful team that is proud of the work they do and motivated by the common purpose in helping veterinarians quickly diagnose illness and disease in pets and animals. What You'll Need To Succeed: You are able to work the overnight shift You have a positive attitude and love to bring this energy into the lab every day to support your colleagues, whether working independently or as a team contributor. Data entry skills preferred. You are someone who thrives in a fast-paced, high-volume work environment. You value working at the highest levels of accuracy, safety, and quality You are able to read, understand and follow Standard Operating Procedures (SOP's), including safety and quality procedures. You have a familiarity and comfort with using computers for data entry. You are able to prioritize and multi-task, demonstrate excellent attention to detail on the job, and can work reliably and precisely Your customer service skills are top-notch Able to meet the physical requirements that go with working in a lab - standing and sitting for extended periods of time, phone & computer use, extended reach, lifting up to 50lb, and specific vision ability - close, color, depth perception, and ability to adjust focus. This is a laboratory, so there is potential exposure to biohazards, agents known to cause zoonotic diseases, and hazardous chemicals. Schedule & Pay: The schedule for this position is: Tuesday-Saturday The hours for this position are: 2am-10:30am The pay for this position is: $23 / hr (this is including shift differential) This is a full time, benefitted position Reliable and dependable attendance is an essential function of this position Opportunity for annual cash bonus and merit pay increase consideration Health / Dental / Vision Benefits Day-One 5% matching 401k On the job training and career advancement opportunities Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. This Sample Management Technician position will be based out of our NORTH GRAFTON, MA location. Does this sound like the opportunity for you? Apply today! #LI-JF1 #IND-LAB
    $23 hourly 20d ago
  • PROCESSOR

    Charter Oak Bank 3.4company rating

    Processor Job 49 miles from Enfield

    Charter Oak Federal Credit Union is looking to hire an experienced mortgage loan processor (minimum 3-years) who can successfully process and close all types of mortgages Responsibilities include but are not limited to: * Process residential mortgage loans such as FHA, Conventional, USDA, CHFA and Home Equity Loans * Obtain, review and prepare required loan documentation and submit complete loan packages to Underwriting for approval * Manage a pipeline of loans and maintain timely and compliant flow of such loans through the process * Frequently communicate with borrowers, attorneys, appraisers, mortgage officers and underwriters * Obtain and verify that all underwriting conditions are received and cleared by the underwriter and prepare the file for submission to Closing * Work with the attorneys on loans that are ready to close and prepare closing documents, fund loans and complete post-closing audits * Understand and apply local, state, and federal regulations related to processing mortgage loans In Office position, not remote.
    $30k-38k yearly est. 14d ago
  • ITSM Process SME (Incident, Problem and Change)

    Travelers Insurance Company 4.4company rating

    Processor Job 17 miles from Enfield

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Technology **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $96,400.00 - $159,100.00 **Target Openings** 1 **What Is the Opportunity?** We are seeking a highly skilled and experienced ITSM Process SME with a strong focus on Problem Management and Change Management. The ideal candidate will support Change Management and coach team members on Problem Management. They will work closely with various stakeholders to enhance production engineering practices. This role requires a deep understanding of ServiceNow, process improvement, and a process-oriented mindset. Primary point of accountability to management, portfolio owners and other parties for the adoption and integration of ITSM process that supporting attainment of corporate ITSM goals. Controls planning and execution of the process activities and resources to ensure that established cost, time, and quality goals are met. Works with general supervision and is responsible for applying ITSM knowledge, skills, tools and techniques to deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations. Operates within defined parameters using Traveler's ITSM methodology in accomplishing collective goals. **What Will You Do?** + **Key Responsibilities:** **Change Management Oversight:** + Oversee the Business Insurance Change Management team to ensure effective and efficient change processes. + Develop and implement change management strategies to minimize disruption and maximize benefits. **Problem Management Coaching:** + Coach and mentor team members on Problem Management practices. + Facilitate root cause analysis and ensure timely resolution of problems to prevent recurrence. **Production Engineering Practices:** + Collaborate with teams on implementing and improving production engineering practices. + Ensure alignment of engineering practices with ITSM processes. + Engage with Software Engineering chapter for identified improvement opportunities **ServiceNow Expertise:** + Act as the Subject Matter Expert (SME) for ServiceNow, providing guidance and support to the team. + Leverage ServiceNow capabilities to enhance ITSM processes and workflows. + Work with enterprise ServiceNow team on practices **Process Improvement and Mindset:** + Identify areas for process improvement and implement best practices to enhance efficiency and effectiveness. + Develop and maintain process documentation to ensure consistency and compliance. + Leverage Artificial Intelligence (AI) as appropriate. + Incumbent may have responsibility for one or more of the following:Incident Management:Develops MTTR (Mean Time to Resolve) and trending reporting, identifies key data and process improvements related to incidents. + Implements action plans to eliminate future incidents and escalates to senior management as appropriate. + Opens problems and, on a monthly basis, generates an overview of incident information to identify problems. + Problem Management:Analyzes Incident/Problem report summaries for trends, incomplete solutions, high profile users, and business critical services. Reviews resolved problems for permanent solutions and potential future problems. + Change Management:Develops change management policy and process recommendations. Develops instructions and training in support of change management. + Conducts post-implementation change incident review analysis and process audits. Produces and Packages Key Performance indicators to Process and Portfolio Owners and Senior Management. + Configuration Management:Provides mentorship to and oversight for Configuration Coordinators. Ensures Change, Release and Configuration Management policies and processes are understood and properly utilized. + Produces and maintains the Configuration Management plan and design documentation. + Release Management:Partners with Project Managers to create project plans for infrastructure release projects. Identifies requirements for implementation resources. + Monitors and confirms Request for Change orders are created, approved appropriately, successful production checkout and status updates are accurate. + Service Request Management:Works with service owners to drive process correction and create new processes.Works with appropriate partners to ensure appropriate requests are created and delivered. + Identifies and clarifies requirements for implementation - confirms proper implementation. + Input/submit Service Requests, Project Records, Change Controls, and Work Orders to support various internal services. + Helps set strategic direction for team and assigns work where applicable. + Capacity Management:Plan, monitors, supports, and reports system and solution capacity, performance measurement, and forecast for the Technology organization. Participates in forecasting future service capacity requirements. + Service Level Management:Defines, negotiates and implements Operational Level Agreements (OLAs) for internal IT departments and Underpinning Contracts (UCs) for internal IT and external service providers. Ensures that service levels are met. + Assists in determining availability requirements from the business. Review IT Service and component availability to identify unacceptable levels. + Availability Management:Establishes measures and reporting of availability, reliability, and maintainability. Monitors and investigates any availability issues. + Analytics and Reporting Management:Performs analysis, design and integration of business intelligence and reporting application throughout the life cycle with a focus on development and implementation. + Plays technical, hand-on role in developing and designing solutions involving multiple data sources, data warehouse, presentation and reporting technologies. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Three years of experience as an ITSM Practitioner preferred. + Strong expertise in ServiceNow and its various modules. + Familiarity with Agile and DevOps practices. + Demonstrated experience in process improvement and documentation. + Experience working in a production engineering environment. + Specific knowledge of purpose and benefits associated with good ITSM processes and their interaction with other processes in an organization preferred. + Familiarity with Six Sigma, ITIL, Capability Maturity Model Integration (CMMi) and/or other process improvement frameworks, methodologies and best practices preferred. + ITIL Service Management Foundation Certification or equivalent experience preferred. + **Problem Solving and Decision Making:** + Strong analytical and problem-solving abilities. + Demonstrates sound analytic and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further manipulated. + Once decisions are made, is able to follow and direct action to implement intended results. + Breaks a problem down to manageable pieces and implements effective, timely solutions. + Openly and directly confronts conflict until resolved. + **Team Orientation:** + Strong customer orientation with excellent oral and written communication skills. + Ability to work collaboratively with cross-functional teams. + Excellent coaching and mentoring skills. + Builds relationships with peers to achieve objectives. Working to build relationships with other departments to work as one team. + Balances team and individual responsibilities. + Exhibits objectivity and openness to others' views. + Gives and welcomes feedback. + Puts success of team above self. + Expert ability to work in a highly matrix environment. + **Leadership:** + Supports a distinct business unit or several smaller functions. + Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Results are reviewed with next level manager for clarification and direction before proceeding. + **Planning and Project Management:** + Works with the project manager/manager in identifying those projects tasks that are most important, establishes clear priorities and understands the larger picture. + Anticipates and effectively responds to changes in workload and resources. + **Financial Impact:** + Understands, has input to the budget process, and shares responsibility for cost-effective expense control of assigned projects. Is responsible for important and confidential information. **What is a Must Have?** + High school diploma or equivalent required. + Two years of experience in Technology or IT Service Management role required. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $40k-49k yearly est. 60d+ ago
  • NDT Processor - 3rd Shift (Onsite)

    RTX Corporation

    Processor Job 30 miles from Enfield

    **Country:** United States of America ** Onsite Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious. Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? **_This is a 3rd shift position._** **What You Will Do:** + Perform metallurgical inspection processing on a wide variety of development, production and overhaul/repair parts. Utilize methods such as fluorescent penetrant, magnetic particle and etch. Maintain Level I NDT certification as required. + Work from detailed procedures, technique sheets, verbal and other pertinent instructions to process parts for nondestructive testing and complete required record keeping. + Set up, operate equipment, and where applicable, check and adjust equipment and test process medium as needed to ensure valid test results. + Identify recurring processing problems and recommend changes in methods or equipment to eliminate or minimize them. Recognize need for repair or replacement of equipment used in processing. + Work with and assist certified Level II inspectors, responsible for the identification and dispositioning of non-conformances, in preparation for advancement to higher level NDT certification. + Perform routine servicing throughout the assigned area following specified procedures and written instructions such as inspector's check list for upkeep, and assure equipment operates properly. + Assist others who are responsible for new equipment or process tryout and other specialized assignments within the scope and skill level of this . + Refer problems to supervisor as appropriate to resolve difficulties. + May be assigned to carry out tasks not specifically listed, within the scope and skill level of this job description in support of department objectives and to develop individual's skills. **Qualifications You Must Have:** + High School Diploma or GED equivalent + Nondestructive testing experience. + U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. **Qualifications We Value:** In compliance with the collective bargaining agreement, priority consideration is given to candidates who are INTERNAL (and recall) to the Pratt & Whitney IAM Bargaining Unit members of District Lodge 26 and Affiliated Locals 700 and 1746 (Connecticut Operations). **What is my role type?** In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is: - Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (******************************************************** to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
    $28k-39k yearly est. 12d ago
  • NDT Processor - 3rd Shift (Onsite)

    RTX

    Processor Job 30 miles from Enfield

    Country: United States of America Onsite Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious. Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? This is a 3rd shift position. What You Will Do: Perform metallurgical inspection processing on a wide variety of development, production and overhaul/repair parts. Utilize methods such as fluorescent penetrant, magnetic particle and etch. Maintain Level I NDT certification as required. Work from detailed procedures, technique sheets, verbal and other pertinent instructions to process parts for nondestructive testing and complete required record keeping. Set up, operate equipment, and where applicable, check and adjust equipment and test process medium as needed to ensure valid test results. Identify recurring processing problems and recommend changes in methods or equipment to eliminate or minimize them. Recognize need for repair or replacement of equipment used in processing. Work with and assist certified Level II inspectors, responsible for the identification and dispositioning of non-conformances, in preparation for advancement to higher level NDT certification. Perform routine servicing throughout the assigned area following specified procedures and written instructions such as inspector's check list for upkeep, and assure equipment operates properly. Assist others who are responsible for new equipment or process tryout and other specialized assignments within the scope and skill level of this . Refer problems to supervisor as appropriate to resolve difficulties. May be assigned to carry out tasks not specifically listed, within the scope and skill level of this job description in support of department objectives and to develop individual's skills. Qualifications You Must Have: High School Diploma or GED equivalent Nondestructive testing experience. U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Qualifications We Value: In compliance with the collective bargaining agreement, priority consideration is given to candidates who are INTERNAL (and recall) to the Pratt & Whitney IAM Bargaining Unit members of District Lodge 26 and Affiliated Locals 700 and 1746 (Connecticut Operations). What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is: • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $28k-39k yearly est. 3d ago
  • Specimen Processor Part Time

    Tridentcare

    Processor Job 30 miles from Enfield

    Shift: Part Time Monday-Friday 12:00pm-4:00pm with Rotating weekends & Holidays. Weekend & Holiday hours are 9:00am-4:00pm Pay Range: $17.00-$18.00USD Based on experience Must type 35 Words Per Minute Receives specimens and checks all specimens for correct name and tests ordered. Ensures adequacy and appropriateness of sample received. Labels and aliquots specimens as needed. Prepares specimens for sending out to reference lab. Discards specimens that are more than seven (7) days old. Centrifuges specimens as needed. Numbers all urine specimens for both urinalysis and cultures. Pours off specimens and plants urine cultures. Numbers all other culture specimens and enters requisitions. Prepares them to be planted. Plant microbiology specimens according written protocols. Enters client and specimen data into the computer. Ensures accuracy of information entered. Reviews patient Requisition Log and makes corrections as needed. Answers telephone to assist with client or phlebotomist questions regarding specimen requirements and turnaround times of tests. Decontaminates the bench tops according to instructions. Wears all protective equipment as dictated by policy. Follows all safety protocols as outlined in the safety manual. Identifies and pursues self-improvements needs. Seeks coaching/mentoring when appropriate. Compliance Responsibilities Complies with applicable legal requirements, standards, and procedures including, but not limited to, those within the Compliance Process, Code of Conduct, HIPAA and Corporate Integrity Agreement (CIA). Participates in required orientation, Compliance and HIPAA training programs. Cooperates with monitoring and audit functions and investigations. Participates, as required, in process improvement responsibilities. POSITION QUALIFICATIONS Core Competencies/Skill Sets Excellent verbal and written communication skills. Excellent organizational skills. Exercises accuracy and precision in completion of prescribed tasks and treatments. Professional Experience/Educational Requirements High school diploma or equivalent. Prior laboratory experience preferred. Data entry/computer skills required. Benefits: TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include: Two weeks of vacation time Health Insurance after 30 days! Sick time 8 paid holidays Medical insurance allowance, giving you the freedom to customize your plan to fit your needs Dental insurance Vision insurance Disability insurance Company paid life insurance 401(k)
    $17-18 hourly 60d+ ago
  • PROCESSOR

    Charter Oak Federal Credit Union

    Processor Job 49 miles from Enfield

    Charter Oak Federal Credit Union is looking to hire an experienced mortgage loan processor (minimum 3-years) who can successfully process and close all types of mortgages Responsibilities include but are not limited to: Process residential mortgage loans such as FHA, Conventional, USDA, CHFA and Home Equity Loans Obtain, review and prepare required loan documentation and submit complete loan packages to Underwriting for approval Manage a pipeline of loans and maintain timely and compliant flow of such loans through the process Frequently communicate with borrowers, attorneys, appraisers, mortgage officers and underwriters Obtain and verify that all underwriting conditions are received and cleared by the underwriter and prepare the file for submission to Closing Work with the attorneys on loans that are ready to close and prepare closing documents, fund loans and complete post-closing audits Understand and apply local, state, and federal regulations related to processing mortgage loans In Office position, not remote.
    $28k-39k yearly est. 6d ago
  • Sample Processor Part Time Temp 3rd Shift

    Idexx 4.8company rating

    Processor Job 48 miles from Enfield

    We receive thousands of clinical samples every day from Veterinary Clinics, and we run tests on those samples to help veterinarians identify what might be wrong with someone's pet. As a Sample Management Technician, (SMT), also referred to as a Specimen Processor or Specimen Accessioner; you'd be helping to sort, tag, and prepare the samples for testing. The samples that we work with are blood, urine, fecal samples, and biopsies that we receive from the vet clinics (no animals on-site!) Every sample you help to move along quickly and accurately in the process means we are one step closer to finding out how or why they might be sick. Thanks to you, someone's very beloved pet will get the treatment plan they need - how great is that? This is a part-time position with a generous shift differential. IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools. Want to learn more about positions in our Sample Management Department? Check out what our employees have to say: The Best Part About Patient Sample Management - Taylor Gardner, Medical Laboratory Technician The Best Part About Working in Patient Sample Management - Amber Austin, PSM Advice for Patient Sample Management Roles from Amber Austin, Specimen Processor In This Role: You will receive, prepare, and accession veterinary samples (blood, urine, feces, and biopsies) for laboratory analysis and testing. You can expect to remove specimens from transport bags and enter specimen data into a computer tracking system. You will rack and bundle prepared samples for delivery to each testing department. You will assist other lab personnel with specimen storage and ensuring that Turn Around Times (TAT's) are met. From day one, you'll have full autonomy in your work, but you'll also get full support when you need it. You will play a critical role as part of a successful team that is proud of the work they do and motivated by the common purpose in helping veterinarians quickly diagnose illness and disease in pets and animals. What You'll Need To Succeed: You are able to work the overnight shift You have a positive attitude and love to bring this energy into the lab every day to support your colleagues, whether working independently or as a team contributor. Data entry skills preferred. You are someone who thrives in a fast-paced, high-volume work environment. You value working at the highest levels of accuracy, safety, and quality You are able to read, understand and follow Standard Operating Procedures (SOP's), including safety and quality procedures. You have a familiarity and comfort with using computers for data entry. You are able to prioritize and multi-task, demonstrate excellent attention to detail on the job, and can work reliably and precisely Your customer service skills are top-notch Able to meet the physical requirements that go with working in a lab - standing and sitting for extended periods of time, phone & computer use, extended reach, lifting up to 50lb, and specific vision ability - close, color, depth perception, and ability to adjust focus. This is a laboratory, so there is potential exposure to biohazards, agents known to cause zoonotic diseases, and hazardous chemicals. Schedule & Pay: Schedule for this position is: Tuesday-Saturday Hours for this position are: 1am-5:30am Pay for this position is: $21/hr Reliable and dependable attendance is an essential function of the position. This is a PART TIME, TEMPORARY POSITION Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. This Sample Management Technician position will be based out of our NORTH GRAFTON, MA location. Does this sound like the opportunity for you? Apply today! #LI-JF1 #IND-LAB
    $21 hourly 20d ago

Learn More About Processor Jobs

How much does a Processor earn in Enfield, CT?

The average processor in Enfield, CT earns between $24,000 and $45,000 annually. This compares to the national average processor range of $24,000 to $41,000.

Average Processor Salary In Enfield, CT

$33,000

What are the biggest employers of Processors in Enfield, CT?

The biggest employers of Processors in Enfield, CT are:
  1. Brink's
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