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Postmaster skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical postmaster skills. We ranked the top skills for postmasters based on the percentage of resumes they appeared on. For example, 20.1% of postmaster resumes contained customer service as a skill. Continue reading to find out what skills a postmaster needs to be successful in the workplace.

15 postmaster skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how postmasters use customer service:
  • Worked with contractors to remodel office lobby, install new post office boxes and other updates to improve customer service.
  • Included were sorting mail, handling the customer service window, answering the phone, and taking care of visitors.

2. Mail Delivery

Mail delivery is the delivery of letters, papers, parcels, cards, goods, packages, etc. to be mailed or delivered by postal services to a person's home or other desired location.

Here's how postmasters use mail delivery:
  • Oversee city mail delivery for effectiveness and accuracy.
  • Mail delivery to 500 PO boxes, Bookkeeping, client service, daily deposits, work under strict time constraints.

3. Financial Reports

Here's how postmasters use financial reports:
  • Managed customer transactions, entered daily financial reports, ability to problem solve and implement necessary steps to achieve a successful result
  • Do Daily meter reports, credit card reports, financial reports and deposits at the end of every shift.

4. Postal Service

A postal service is a service in which messages - letters, parcels, or packages - are sent by post to all recipients in the same country or abroad. The goal is to provide the nation with a universal, reliable, and affordable mail service.

Here's how postmasters use postal service:
  • Distribute information about new postal service policies and procedures.
  • Developed new lines of travel for the carriers on overburdened routes to be more cost effective for the Postal Service.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how postmasters use payroll:
  • Utilized specialized payroll software to compensate employees.
  • Performed multiple computer duties, such as payroll and inventory as well as other accounting-related tasks.

6. Window Services

Here's how postmasters use window services:
  • Operate a small, single unit postal facility supervising a carrier and performance of distribution, delivery, and window services.
  • Worked as postmaster, supervisor of mails, postal auditor, window services and window services supervisor.

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7. Relief

Relief, also known as relevo is a sculptural artwork technique in which the image or figure remains attached to a solid background surface -- usually, a wall on which it was carved and projects in 3D from the supporting background surface.

Here's how postmasters use relief:
  • Recruited, hired, trained, and promoted clerks, mail carriers, mail handlers, and postmaster relief staff.
  • Served as a relief Postmaster for home facility & and other facilities requesting assistance for four months.
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8. Customer Complaints

Here's how postmasters use customer complaints:
  • Coordinated with senior leaders to determine patron disposition for mail receptacles, communicate pertinent information, and resolve customer complaints.
  • Investigated customer complaints to identify and resolve issues.

9. USPS

Here's how postmasters use usps:
  • Installed and trained postal employees on the new Point of Sale Terminals utilized by USPS linking all transactions to USPS.
  • Used a USPS Safety program called PEG (Program Evaluation Guide) that was OSHA compliant.

10. Mail Distribution

Here's how postmasters use mail distribution:
  • Managed both carriers and clerks in mail distribution, delivery, and window service activities.
  • Mail distribution - Mailing packages/letters - Postal merchandise sales- Answering phone

11. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how postmasters use bank deposits:
  • Prepared bank deposits Ordered all necessary stamps and supplies Maintained Top Security Clearance Supervised 3 employees
  • Prepare nightly bank deposits and dispatch mail to the contracted driver.

12. Summary Reports

Summary reports contain essential information from different operations, often organized through graphs and charts. Most summary reports are short and precise, containing highlights, conclusions, and even recommendations.

Here's how postmasters use summary reports:
  • Developed detailed summary reports of all post office activities.
  • Prepare and submit timely detailed summary reports.

13. Proper Safeguards

Here's how postmasters use proper safeguards:
  • Ensured that proper safeguards were instituted for the welfare of the customers and for the protection of the mail and employees.

14. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how postmasters use pos:
  • Promoted adoption of a new POS system by coordinating implementation and leading retail staff training.
  • Take care of POS services with packages and stamps, or other packing products.

15. Community Relations

Community Relations refers to the relationship-building strategies companies use with surrounding communities. These relationships are often mutually-beneficial, where a company will support local organizations and communities and receive a stronger customer basis. This differs from public relations, as the focus of community relations is building relationships and goodwill within a community rather than presenting a company's work to the public.

Here's how postmasters use community relations:
  • Facilitated better community relations by attending local activities and meetings.
  • Cashier, customer window service, community relations, data entry, retail sales and distribution of mail
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List of postmaster skills to add to your resume

Postmaster Skills

The most important skills for a postmaster resume and required skills for a postmaster to have include:

  • Customer Service
  • Mail Delivery
  • Financial Reports
  • Postal Service
  • Payroll
  • Window Services
  • Relief
  • Customer Complaints
  • USPS
  • Mail Distribution
  • Bank Deposits
  • Summary Reports
  • Proper Safeguards
  • POS
  • Community Relations
  • PMR
  • Supportive Services
  • Retail Sales
  • Federal Regulations
  • Submits Reports
  • Computer Programs
  • Labor Relations
  • Credit Card
  • Retail Products
  • Product Inventory
  • Retail Operations
  • Office Equipment
  • Postal Rules
  • Mail Handling
  • Postal Products
  • Customer Inquiries
  • HR
  • Customer Issues
  • Customer Transactions
  • Cash Drawers
  • EEO
  • Building Equipment
  • Financial Transactions
  • Financial Accountability

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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