Dealer Chat Agent- 100% Remote
Remote Poker Dealer Job
Dealer Chat ROLE SYNOPSIS Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue. This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationship between the customer and dealership. A typical day would include answering product questions, discussing financial concerns, scheduling appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution
KEY RESPONSIBILITIES/ACCOUNTABILITIES
• Represent dealerships across the national and global market via webchat, email, and various digital communication mediums
• Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals
• Serve as an expert in the product line, promotions, and dealership operations
JOB REQUIREMENTS
• Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process
• Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying experience better
• Be a goodwill ambassador for the company by courteous treatment of all customers
• Provide exceptional service to all internal and external customers
• Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
• Effectively builds rapport with customers, dealers and all team members
• Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
• Effectively and accurately document customer interaction
• Efficiently manage concurrent activities
REQUIRED
• 1-2 years of experience in Customer Service related profession
• Journalism/Creative Writing experience preferred
• Computer navigation and typing proficiency
• Strong reading comprehension and written communication and skills
• A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail
EDUCATION
• Bachelor's degree preferred but not required
#LI-ST1
#LI-REMOTE
Experienced Poker Dealer
Poker Dealer Job In Cleveland, OH
Poker Dealer:
Reporting to the Poker Supervisor, the Poker Dealer is responsible for providing legendary guest service.
Skill Set Must Include One Of The Following Games Or Game Combinations:
Must Have Experience As A Poker Dealer
Role Responsibilities:
Delivers great customer service by dealing all games offered by JACK Cleveland Casino in a friendly and helpful manner with an upbeat/positive attitude.
Assists in training guests not familiar with poker.
Promotes poker games and serves guests while standing on dead games.
Demonstrates an effective working knowledge of dealing policies and gaming procedures
Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.
Able to maintain applicable departmental dealer efficiency metrics.
Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same
Safeguard casino assets.
Responsible for the protection and control of the game.
Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation's listed in JACK Entertainment Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities.
Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
Advises Floor Supervisor of any disputes or arguments that may arise during the game.
Support and maintain JACK Entertainment's courtesy guidelines at all times.
Promote outstanding guest relations.
Perform other duties as assigned.
Demonstrates an effective working knowledge of dealing policies and gaming procedures.
Able to maintain applicable departmental dealer efficiency metrics.
Presents oneself in a polished, professional and service-minded way and encourages others to do the same.
PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:
Life and Disability Insurance
Free Parking
Generous Paid Time Off Plan
Discounted Team Member Meals
Education Assistance up to $3,600 a year
401(k) Savings Plan and Match
Paid Breaks
Knowledge, Skills, & Abilities
Must be able to work independently.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to respond calmly and make rational decisions when handling employee conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English
Education & Experience Requirements
High school diploma or GED is required.
Excellent customer service skills are essential
Must have experience dealing Poker
Must be able to perform basic math quickly
Must be able to get along with co-workers and work as a team
Must present a well-groomed appearance
Well-developed interpersonal skills
Must enjoy entertaining and communicating with the public
Must be 21 years of age.
License Requirements
Ability to obtain a Gaming Occupational License within the State of Ohio
Dealer Onboarding Specialist
Remote Poker Dealer Job
At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we've built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
This position will report directly to the Director of Funding and Titles, and will work cross-functionally with the funding, sales, legal and operations teams. This job will involve modifying and creating a smooth onboarding experience for our dealer partners. Success in this role is measured by the accuracy and process building of the dealership onboarding experience.
Key Responsibilities:Oversee Lendbuzz's due diligence standards for onboarding new dealer partners.Serve as the subject matter expert by reviewing and providing feedback on the appropriate documentation needed for dealer onboarding, both internally and externally (with dealers). When required per company guidelines, pull and file external due diligence checks and escalate any findings. Act as the project manager for all dealerships currently in the process of onboarding as Lendbuzz clients. Track open items, deadlines, and tasks from start to finish.Create reports to monitor and present progress on outstanding onboarding successes and issues in the pipeline compared to those that have been resolved. Collaborate with department leadership to establish process flows, improvements, policies, and procedures.Maintain a fundamental understanding of key policies and procedures, as well as the legal implications and relationship-building aspects of your role.Coordinate and act as a liaison between dealerships and sales agents as needed to resolve outstanding tasks.Make outbound calls to dealers as required.Provide clear and professional communication with employees at all levels of management, including handling sensitive and confidential information.Develop new programs for changes in the onboarding process that affect business operations.Perform routine audits/reviews on dealer records in company systems to ensure compliance completeness.Define and track metrics for dealership onboarding compliance.
Key Requirements:2+ years of experience in customer onboarding, success, or account management Not afraid to take a proactive role in deep-diving into process opportunities Ability to research and interpret basic policies and procedures.Strong organizational and time management skills; able to meet deadlines with sufficient planning and minimal supervision Utilize critical thinking skills to resolve issues Good decision-making capabilities Strong oral and written communications skills Ability to adapt to changing business needs. Strong attention to detail2+ years experience with Excel and data analysis/reporting Experience working in the Auto Finance or dealership industry is a plus. Experience with RouteOne/Dealertrack a plus
We believe:
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!
Dual Dealer 21 S/U Supervisor
Poker Dealer Job In Northwood, OH
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
The Dealer position is responsible for providing superior service to both the internal and external customer. The position is also responsible for providing prompt, accurate, and courteous dealing service to players in accordance with standard procedures and for maintaining the integrity of the game, as well as for explaining aspects of the games to players unfamiliar with the games. Sound technical understanding of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
Qualifications
* Must be at least 18 years of age.
* Six (6) months of prior experience or dealer's school strongly preferred.
* Maintain current knowledge of applicable company policies and gaming regulations.
* Must have excellent customer skills.
* Must be able to stand for extended periods of time for majority of shift.
* Must be able to bend and reach across gaming table.
* Must be able to use hands to deal and collect playing cards.
* Must be able to obtain/maintain any necessary licenses and/or certifications.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
DEALER - POKER DUAL RATE
Poker Dealer Job In Cincinnati, OH
The Poker Dual Rate will serve as a Supervisor and a Poker Dealer as needed. In both roles they will ensure world-class hospitality, building loyalty, and creating legendary experiences for both guests and employees. Both roles are fast-paced and require operational savvy, unwavering enthusiasm and resilience, and a passion for excellence.
Responsibilities
Poker Supervisor:Poker Supervisor leads the poker team in order to create continuous improvement in theemployee experience and service for our guests. The Poker Supervisor is responsible foroverseeing game protection, integrity and maintains compliance with internal controls and Ohio Casino Control Commission regulations.Role Responsibilities:• Leads and supports Poker team in order to create legendary customer service.• Ensures Poker staff has the training, tools and mindset to enable them in theirpositions as service professionals.• Leads the Poker team in a way that creates continuous improvements in the employeeexperience.• Ensures operational and game integrity.• Settles disputes in a professional and timely manner.• Handles guest and employee concerns quickly and efficiently.• Informs Poker Manager and Surveillance team of irregularities.• Verifies issuance of credit after all necessary signatures are confirmed.• Informs Poker Manager of disputes on game.• Ensures that required facilities and equipment are available and functioningproperly.• Guides and instructs assigned personnel in the proper performance of their duties.• Reviews and evaluates personnel.• Initiates fills and credits to a game as necessary.• Records table inventory when the table opens and after it closes.• Other duties as assigned.• Knows and abides by Ohio CCC regulations, internal controls and company policiesand procedures.• Always presents oneself as a credit to Hard Rock Casino and encourages others todo the same.• Meets the attendance guidelines of the job and adheres to regulatory, departmentaland company policies.
Poker Dealer
Under the direction of the Table Games Floor Supervisor, Team Member is responsible for proficiently dealing games as assigned. For full-time dealer, two years Class 3 experience preferred, must be able to proficiently deal three major games and five minor games. For part-time dealer, must be able to proficiently deal two major games and three minor games.
* Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard.
* Follow department and company policies and standard operating procedures (SOPs) including those relating to Hard Rock's business ethics and all regulatory requirements.
* Deliver an exceptional guest service experience that promotes guest satisfaction & enjoyment.
* Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity and performance, as well as Team morale.
* Support the Hard Rock culture and Team philosophy within the department and throughout the property.
* Amicably resolve guest concerns whenever possible and report to the direct supervisor complaints, issues or problems that are outside ability or authority to resolve.
* Ensures the protection of customer's rewards and credit lines.
* Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
* Demonstrate actions and behaviors that reinforce the Company's mission.
* Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
* Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
* Perform other duties as assigned.
Audition - Demonstrate during a live audition your ability to deal games as stated on application.
Work Environment:
* While performing the duties of this job, the employee is frequently required to stand or sit; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must at very infrequent times lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
* The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
* Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
* Scheduling requirements will include nights, weekends and holidays.
Qualifications
Education, Experience and Requirements:• Must be able to get along with co-workers and work as a team.• Must present a well-groomed appearance.• Well-developed interpersonal skills.• Must enjoy entertaining and communicating with the public.• Excellent math skills and the ability to multi-task.• Must have a professional appearance and be a team player.• High school diploma or GED is required.• Excellent employee and customer service skills are essential.• Knowledge of casino rules, procedures and regulations related to Poker.Required Certification/License:Ability to obtain a Gaming Occupational License within the State of Ohio
Additional Details
As part of Hard Rock Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with ERGC compliance, prior to an offer being extended. These background checks may include, but are not limited to:
* Credit Check
* Criminal Background Check
* Drug Screen
DisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Dealer Inventory Examiner - Salt Lake City
Remote Poker Dealer Job
Dealer Floor Plan Examiner The Dealer Floor Plan Examiner role will be responsible for performing floor plan audits, which evaluate the collateral for these new auto floorplan loans in-order to assist in preventing losses. The individual will perform timely audits of dealership inventory and related dealership records and keep National Dealer Commercial Services management properly informed. This is not a work from home position. The role will be based out of Salt Lake City (SLC) area which will include traveling to surrounding states.
PLEASE NOTE: This position will be based out of Salt Lake City, UT. The individual will work with clients and dealerships locally in addition to surrounding states.
Position Responsibilities:
* Prepare management reports based on the following responsibilities.
* Physical inspection of the Bank's vehicle collateral; noting condition, if necessary and changes in status.
* Audit of dealership records to identify sale, cash receipt and finance information needed to analyze the customer's compliance in-regards to the Bank's loan policy.
* Reconciliation of inventory which is not seen, or identified as sold, and noting its likely location based on the dealership's internal documentation.
* Reconcile Dealer exceptions appearing on the audit listing in-order to assist the customer and Dealer Operations.
* Observe the overall condition of the dealership operation and report to management any unusual items or areas of concern.
* Serve as primary liaison between the Bank and the customer. Provide quality customer service while interacting with the owners and operators of the auto dealerships.
* Generate computer reports detailing audit results which are distributed to management and serve as the basis for credit decisions.
* Review and educate Dealer personnel on Bank audit reports and other Bank generated documents that can be used as a tool for the customer.
* Schedule and coordinate multiple concurrent audits while traveling extensively and complying with credit policy frequency standards. Can make changes at a moment's notice to better serve Loan Group.
* On-going communication with Loan Group and Credit Administration. Train new lenders on the overall floor plan audit product.
* Consult with the Loan Group regarding irregular audit results, changes in Dealer management and maintain on going communication for high-risk audits. Assist in the investigation and management of problem credits. Participate in special projects and requests by the Loan Group.
* Assist with training of new Dealer Audit employees.
* Assist Floorplan manager and ADFA manager with lease audits.
Travel
* Currently up to 25% regional travel is required for to 1-5 a day's a week however, there could be up to 50% travel at times.
Position Qualifications
* High school diploma or general education diploma (GED)
* Ability to visit different customer sites daily
* Willingness to be outside 2-4 hours per day inputting VIN numbers
Preferred Qualifications
* 2 years of experience in banking or financial services industry
* 1 year of experience in inventory auditing/management
* 1 year of experience in Auto industry
* High self-organizational skills
* Strong interpersonal skills
Work Best Category: Category E - 100% remote
Hours: 8:00am - 5:00pm Monday - Friday
Salary: To Be Determined Based on Individual Experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
Experienced Table Games Dealer
Poker Dealer Job In Columbus, OH
WE'RE CHANGING ENTERTAINMENT. COME JOIN US.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
Provides accurate and efficient dealing at assigned table game
Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games
Provides prompt, courteous and accurate dealing at assigned table(s)
Adheres to all company and departmental policies and procedures and state regulations as it relates to this position
Performs accurate chip and cash transactions
Receives wagers from customers and pays the appropriate game outcomes
Maintains game security and protects company assets at all times
Assists customers in understanding the rules and ensures adherence to established policies and procedures
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
BRING US YOUR BEST.
High School Diploma or equivalent
Applicants must successfully complete dealer training or have previous casino dealing experience
Must be fast and accurate in handling cash
Six months experience in customer service field preferred
Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets
Must possess good manual dexterity for quick and accurate handling of chips, cards and money
Must possess excellent interpersonal skills
Ability to respond calmly and make rational decisions in stressful situations with co-workers and guests in fast-paced environment
Good oral and written communication skills, must be fluent and literate in English
Ability to sit, stand, walk, and mobility to move easily around pit area as well as entire property for entire shift
Must be able to listen and respond to visual and aural cues with excellent peripheral vision
Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
STAY IN THE GAME. FOLLOW US.
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BETâ„¢ and the Score Bet Sportsbook and Casino .
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Credit Card Champion
Poker Dealer Job In Beavercreek, OH
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!
Meijer Rewards
Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth
Please review the job profile below and apply today!
As a Cashier, you will craft quality customer experiences by providing efficient, effective customer service in the checkout lane that creates a positive and lasting impact on Meijer customers.
Click here for an overview of the position.
What You'll be Doing:
Utilize technology to complete activities and tasks.
You create ‘WOW' moments that have a positive and lasting impact on our customers.
Complete transactions, handle money in all forms responsibly and maintain accuracy of point of sale purchases.
Use good eye contact and body language, displaying a friendly and outgoing attitude.
Be prepared to handle customer questions adequately and appropriately.
Build trustful relationships with customers to encourage return visits.
What You Bring with You (Qualifications):
18 years of age or older.
Strong listening and communications skills, face-to-face and virtually.
Willingness to learn or existing familiarity with job-specific technology.
Problem-solving competence and eagerness to troubleshoot when necessary.
Desire to work with customers.
Previous retail or customer experience preferred but not required.
Good verbal communication skills.
Detail oriented and organized.
Friendly outgoing attitude.
Ability to operate cashier register system.
10-300 Table Games Dealer (Tipped)
Remote Poker Dealer Job
Job Details TOWAOC, CO Fully Remote Full Time SwingDescription
Provide a service to our guest that will give them the best gaming experience possible at our property. Neat, clean with good personal hygiene, welcoming to our guest and ready to serve them upon requests or to get the best help possible to their needs. Deal cards to our guests in a professional manner, proper, clean with clear visuals of casino assets.
Qualifications
High School Diploma or GED, good customer service traits, works well with fellow co-workers, subordinate to management, some math skills
Credit Card Champion
Poker Dealer Job In Fairborn, OH
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!
Meijer Rewards
* Weekly pay
* Scheduling flexibility
* Paid parental leave
* Paid education assistance
* Team member discount
* Development programs for advancement and career growth
Please review the job profile below and apply today!
As a Cashier, you will craft quality customer experiences by providing efficient, effective customer service in the checkout lane that creates a positive and lasting impact on Meijer customers.
Click here for an overview of the position.
What You'll be Doing:
* Utilize technology to complete activities and tasks.
* You create 'WOW' moments that have a positive and lasting impact on our customers.
* Complete transactions, handle money in all forms responsibly and maintain accuracy of point of sale purchases.
* Use good eye contact and body language, displaying a friendly and outgoing attitude.
* Be prepared to handle customer questions adequately and appropriately.
* Build trustful relationships with customers to encourage return visits.
What You Bring with You (Qualifications):
* 18 years of age or older.
* Strong listening and communications skills, face-to-face and virtually.
* Willingness to learn or existing familiarity with job-specific technology.
* Problem-solving competence and eagerness to troubleshoot when necessary.
* Desire to work with customers.
* Previous retail or customer experience preferred but not required.
* Good verbal communication skills.
* Detail oriented and organized.
* Friendly outgoing attitude.
* Ability to operate cashier register system.
Dual Rate Poker Dealer
Poker Dealer Job In Cleveland, OH
Reporting to the Poker Supervisor, the Dual Rate Poker Dealer is responsible for supporting and ensuring operations run smoothly through positive interactions with guests, resolution of disputes and management of floor operations on an ongoing basis. Responsible for the training and equitable treatment of all Casino personnel. Responsible for building and maintaining a team atmosphere both within and across departments through effective communication, leadership, coaching and employee development.
Essential Functions: Poker Supervisor
Leads, coaches and supports table games dealers to ensure legendary customer service.
Ensures table games dealers have the training, tools and mindset to enable them as service professionals.
Leads in a way that creates continuous improvements in the guest and employee experience.
Ensures operational and game integrity.
Tracks guest play and relays all pertinent information to Manager
Resolves guest concerns in a quick, professional and efficient manner
Executes changes in table games limits to meet the customer demand and needs of the business
Informs Assistant Poker Manager and Surveillance team of unnatural or irregular play
Maintains bank floats
Reports significant cash and cheque transactions
Verifies issuance of credit after all necessary signatures are confirmed
Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures
Presents oneself in a polished, professional and service-minded way and leads team to do the same
Holds team accountable for various job policies and ensures adherence to regulatory, departmental and company policies.
Essential Functions: Poker Dealer
Delivers great customer service by dealing all games offered by JACK Cleveland Casino in a friendly and helpful manner with an upbeat/positive attitude.
Assists in training guests not familiar with poker.
Promotes poker games and serves guests while standing on dead games.
Demonstrates an effective working knowledge of dealing policies and gaming procedures
Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.
Able to maintain applicable departmental dealer efficiency metrics.
Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same
Safeguard casino assets.
Responsible for the protection and control of the game.
Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation's listed in JACK Entertainment Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities.
Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
Advises Floor Supervisor of any disputes or arguments that may arise during the game.
Demonstrates an effective working knowledge of dealing policies and gaming procedures.
Able to maintain applicable departmental dealer efficiency metrics.
Presents oneself in a polished, professional and service-minded way and encourages others to do the same.
Knowledge, Skills & Abilities
Must be able to work independently.
Excellent employee and customer service skills are essential
Must be able to get along with co-workers and work as a team
Must present a well-groomed appearance
Well-developed interpersonal skills
Must enjoy entertaining and communicating with the public
Excellent math skills and the ability to multi-task
Must be able to continuously perform repetitive hand, arm, and shoulder motion.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English
Education and Experience
High school diploma or GED is required- College Degree preferred
1-2 years supervisory experience
Must possess and demonstrate a genuine desire to serve the public
Must have a professional appearance and be team player.
Must have broad knowledge of casino rules, regulations, and procedures, including good game security.
Must be 21 years of age.
Required Certification/License
Ability to obtain and maintain an Ohio Casino Control Gaming Occupational License.
Overnight Dealer Chat Advisor
Remote Poker Dealer Job
Overnight Dealership Business Development Center Advisor ROLE SYNOPSIS Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue. This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationship between the customer and dealership. A typical day would include answering product questions, discussing financial concerns, scheduling appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution
This position is an overnight opportunity with the ability to work from home.
KEY RESPONSIBILITIES/ACCOUNTABILITIES
• Represent dealerships across the national and global market via webchat, email, and various digital communication mediums
• Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals
• Serve as an expert in the product line, promotions, and dealership operations
JOB REQUIREMENTS
• Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process
• Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying experience better
• Be a goodwill ambassador for the company by courteous treatment of all customers
• Provide exceptional service to all internal and external customers
• Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
• Effectively builds rapport with customers, dealers and all team members
• Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
• Effectively and accurately document customer interaction
• Efficiently manage concurrent activities
REQUIRED
• 1-2 years of experience in Customer Service related profession
• Journalism/Creative Writing experience preferred
• Computer navigation and typing proficiency
• Strong reading comprehension and written communication and skills
• A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail
EDUCATION
• Bachelor's degree required
#LI-ST1
Dealer Trainee
Poker Dealer Job In Northwood, OH
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
DEALER TRAINEE -
Train to deal games according to standard rules, company procedures, and applicable gaming regulations.
Both full and part-time positions are available after the successful completion of the course.
* Train to shuffle and deal cards accurately to customers.
* Train to quickly and accurately calculate the face value of cards.
* Train to exchange cash for the proper denominations of chips.
* Train to pick up losing bets and cards from the customer's betting square.
* Train to pay winning bets and place chips in the appropriate betting square.
* Train to complete any required forms, records, and documents.
The average dealer pay is $25.07, combining hourly wages and tip rates from 2023 and 2024.
Qualifications
* Train to deal assigned games in an accurate manner.
* Must be able to stand or sit for extended periods of time (approximately one continuous hour at a time).
* Must be able to work in Casino environment.
* Must be able to bend and reach across gaming tables
* Applicants must be 18 and must be able to obtain a current gaming license.
* Length of training depends on game type and total training hours attended per day.
* Successful completion of Dealer School required for continued employment as a Dealer.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Table Games Dealer - Experienced - Part-Time
Poker Dealer Job In Cincinnati, OH
Responsibilities include, but are not limited to performing the functions of a Dealer on an assigned shift. Responsible for dealing an assigned game in accordance with established policy and procedures. Conducts the assigned game with respect to Seminole Gaming's Compliance and Regulations and procedures. Responsible for customer satisfaction and enjoyment on a particular assigned table game.
Responsibilities
ESSENTIAL JOB FUNCTIONS:
May include but are not limited to:
* Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
* Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures.
* As called upon, explains aspects of various games to gaming patrons.
* Processes all cash and maintains proper handling and accounting for assigned property items.
* Maintains familiarity with other gaming and entertainment/service activities for the guests, in order to provide information and correct answers to questions.
* Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.
Qualifications
QUALIFICATIONS:
* Prefered two (2) years experience as a Table Games dealer
* Must be proficient in Blackjack, and at least one of the following games: Craps, Roulette, Pai Gow/Baccarat.
* Must be able to successfully pass an audition displaying adequate table games skills for Blackjack and/or Craps, Roulette, Pai Gow/Baccarat and all carnival games or be willing to learn all carnival games within the first 90 days of employment.
* Must be able to deal two primary games with a high level of proficiency and must possess excellent customer service and talent relation skills.
* Must possess a certificate of completion from an accredited Gaming School or equivalent.
* Must have knowledge of Seminole Gaming's Compliance and Regulations, as well as Policies & Procedures.
* Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.
* While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.
WORK ENVIRONMENT:
* May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
* Must be able to lift up to 50 pound.
* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
* The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
6 Week Table Games Dealer Class - (9AM - 5PM)
Poker Dealer Job In Cleveland, OH
This is a 6 week class running Sunday May 11th thru Thursday June 19th. The time for this class is 9:00AM - 5:00PM - Sunday thru Thursday.
Table Games Academy:
The table games dealer school is designed to provide qualified applicants with the skills necessary to embark on a career in the gaming industry and, upon graduation, the opportunity to interview for a Table Games Dealer position at JACK Cleveland Casino. Completion of the course does not guarantee employment. Gaining entry into the program does not guarantee a position with JACK Cleveland Casino.
The 6 week JACK Academy will be held in the JACK Table Games Training Center which is located in the JACK Cleveland Casino. The Dealer Academy will offer classes running Tuesday thru Saturday. All classes are free of charge and taught by experienced, licensed and dedicated instructors who will professionally prepare students to enter the fast-paced casino industry. Enrollees who successfully complete the course will be provided the opportunity to audition for positions at JACK Cleveland Casino.
All Classes are held in the Table Games Training Center, located inside JACK Cleveland Casino. The class will run from 9:00AM - 5:00PM Sunday thru Thursday.
Role Responsibilities Of The Table Games Academy:
Participants must be 21 years of age.
Parking is free to all candidates who participate in the class.
Interviews and basic math tests will be administered prior to dealer school registration.
The class will run from 9:00AM - 5:00PM Sunday thru Thursday.
If offered a position, acceptance of conditional considerations will apply.
Essential Functions Of A Table Games Dealer:
Delivers great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude.
Assists in training guests not familiar with various table games products.
Promotes table and poker games and serves guests while standing on dead games.
Demonstrates an effective working knowledge of dealing policies and gaming procedures
Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.
Able to maintain applicable departmental dealer efficiency metrics.
Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same
Safeguard casino assets.
Responsible for the protection and control of the game.
Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation's listed in JACK Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities.
Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
Advises Floor Supervisor of any disputes or arguments that may arise during the game.
Support and maintain JACK courtesy guidelines at all times.
Promote outstanding guest relations.
Perform other duties as assigned.
PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:
Medical, Prescription Drug, Dental, and Vision Coverage
Life and Disability Insurance
Free Parking
Generous Paid Time Off Plan
Discounted Team Member Meals
Education Assistance up to $3,600 a year
401(k) Savings Plan and Match
Paid Breaks
Knowledge, Skills, & Abilities:
Must be able to work independently.
Excellent customer service skills are essential
Must be able to perform basic math quickly
Must be able to get along with co-workers and work as a team
Must present a well-groomed appearance
Must enjoy entertaining and communicating with the public
Must be able to continuously perform repetitive hand, arm, and shoulder motion.
Must be able to sit, stand or walk for long periods of time (4 hours).
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English
Education & Experience Requirements:
High school diploma or equivalent is required.
Must be 21 years of age.
License Requirements:
Ability to obtain a Gaming Occupational License within the State of Ohio
JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)
Table Games Dealer/Supervisor Dual Rate
Poker Dealer Job In Cincinnati, OH
The Table Games Dual Rate Supervisor will serve as a supervisor and dealer, when needed. As a supervisor they will oversee the operations of selected table games in an assigned pit. In both roles they will ensure world-class hospitality, building loyalty, and creating legendary experiences for both guests and employees. Both roles are fast-paced and require operational savvy, unwavering enthusiasm and resilience, and a passion for excellence.
Responsibilities
Supervisor Responsibilities:Leads and supports table games dealers in order to create legendary customer service.Ensures table games dealers have the training, tools and mindset to enable them in their positions as service professionals.Ensures operational and game integrity.Tracks guest play and relays all pertinent information to immediate SupervisorSettles minor disputes in a professional and timely manner Handles guest concerns quickly and efficiently Executes changes in table games limits to meet the customer demand and needs of the business Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play Maintains bank floats Reports significant cash and check transactions Verifies issuance of credit after all necessary signatures are confirmed Verbally informs Asst. Shift Manager of disputes on game Knows and abides by Ohio CCC regulations, internal controls and company policies and procedures Always presents oneself as a credit to Hard Rock Cincinnati and encourages others to do the same Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies Dealer Responsibilites:Delivers great customer service by dealing all games offered by Hard Rock Cincinnati Casino in a friendly and helpful manner with an upbeat/positive attitude.Assists in training guests not familiar with various table games products.Promotes table and poker games and serves guests while standing on dead games.Demonstrates an effective working knowledge of dealing policies and gaming procedures Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.Able to maintain applicable departmental dealer efficiency metrics.Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game Safeguard casino assets.Responsible for the protection and control of the game.Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation's listed in Hard Rock Cincincinnati Casino Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities.Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.Advises Floor Supervisor of any disputes or arguments that may arise during the game.Promote outstanding guest relations.Perform other duties as assigned.Assists in training guests not familiar with various table games products.Demonstrates an effective working knowledge of dealing policies and gaming procedures.Able to maintain applicable departmental dealer efficiency metrics.Presents oneself in a polished, professional and service-minded way and encourages others to do the same.Must possess strong coaching and leadership skills.Demonstrated ability to communicate effectively, both verbal and written.Demonstrated ability to deal effectively with employees at all levels.Strong organizational and analytical skills.Computer literacy.Ability to handle complex and emotional issues.Act as a role model to other employees and always leads by example.Adhere to all regulatory, company and department policies and procedures.Must project professionalism and possess excellent verbal and written communication skills.Professional appearance.Team player.
Qualifications
Qualifications:Professional dealing experience required and must have blackjack (all variants) and all carnival games along with one of the following games or combinations:CrapsRoulette
Experienced Table Games Dealer
Poker Dealer Job In Cleveland, OH
A JACK Cleveland Casino Table Games Dealer:
Delivers great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude.
Assists in training guests not familiar with various table games products.
Promotes table and poker games and serves guests while standing on dead games.
Demonstrates an effective working knowledge of dealing policies and gaming procedures
Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.
Able to maintain applicable departmental dealer efficiency metrics.
Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same
Safeguard casino assets.
Responsible for the protection and control of the game.
Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation's listed in JACK Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities.
Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
Advises Floor Supervisor of any disputes or arguments that may arise during the game.
Support and maintain JACK courtesy guidelines at all times.
Promote outstanding guest relations.
Perform other duties as assigned.
Assists in training guests not familiar with various table games products.
Demonstrates an effective working knowledge of dealing policies and gaming procedures.
Able to maintain applicable departmental dealer efficiency metrics.
Presents oneself in a polished, professional and service-minded way and encourages others to do the same.
PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:
Life and Disability Insurance
Free Parking
Generous Paid Time Off Plan
Discounted Team Member Meals
Education Assistance up to $3,600 a year
401(k) Savings Plan and Match
Paid Breaks
Knowledge, Skills, & Abilities
There are a couple of things that we need from you to make sure you're the right candidate:
Must be able to work independently.
Must be able to continuously perform repetitive hand, arm, and shoulder motion.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English
Education & Experience Requirements
High school diploma or equivalent is required.
Excellent customer service skills are essential
Must be able to perform basic math quickly
Must be able to get along with co-workers and work as a team
Must present a well-groomed appearance
Well-developed interpersonal skills
Must enjoy entertaining and communicating with the public
Must be 21 years of age.
Skill Set Must Include One Of The Following Games Or Game Combinations Which Could Include Two Core Games:
Blackjack, and five (5) Carnival Games
Carnival Games: - Ultimate Texas Hold-Em, 3 Card, Mississippi Stud, Pai Gow Poker, Deuces Joker Wild, I Luv Suits, ( a.k.a. High Card Flush)
Roulette (Core)
Mini Baccarat (Core)
Craps (Core)
License Requirements
Ability to obtain, and maintain a Ohio Casino Control Commission Gaming Occupational License within the State of Ohio