Guest Care Specialist
Pet Sitter Job 61 miles from Holt
Company Info: Monro Inc. is a leader in the automotive maintenance and repair services industry. We are the country's top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work performed on their cars is done right the first time, every time.
Founded in 1957 in Rochester, New York, we now have over 1,300 company-owned locations servicing over four million cars each year in the US in 28 eastern and mid-western states. Monro offers our guests a wide range of tire choices and repair services, such as exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning, and scheduled maintenance services under several leading brands. We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors.
Job Description
The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.
Responsibilities:
* Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.
* First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicatin
* processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
* Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
* This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
* Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.
* Able to understand and effectively communicate all products and services Monro offers to guests.
* Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
* Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
* Maintain an organized and neat guest waiting area.
* Other duties as assigned.
* Salary Range: $16.00 - $20.00 per hour - Based on experience.
This role is eligible for additional compensation and incentives.
Qualifications
* High school diploma or equivalent required.
* Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
* One (1) year of sales experience needed.
* Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
* Strong problem-solving skills.
* Ability to work, Days, Evenings, Weekends, Holidays
Profile Summary:
* Possess a strong focus on providing excellent guest service.
* Must be able to communicate clearly and professionally, both verbally and in writing.
* Must be able to develop a good understanding of the products or services being offered to guests.
* Possess basic sales skills.
* Must be able to think critically and find effective solutions to address guest concerns or resolve issues.
* Able to effectively manage time and can handle multiple priorities or various tasks at one time.
* Able to collaborate with others, work well with teammates, provide support when needed.
Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:
* Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
* Frequent standing and walking for long periods of time.
* Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
* Climb up and down ladders to retrieve and stock merchandise.
* Communicate effectively in person, by telephone, or by using telecommunications equipment.
* Enter and locate information on computer.
* Safely operates a motor vehicle.
Benefits:
* Paid vacation and holidays for Full Time teammates
* 401k eligibility immediately upon hire
* Direct Deposit
* Employee Discounts
* Healthcare, Vision, and Dental for Full time teammates
* Employee Access Perks
* Career Advancement Opportunities
Additional Information
All your information will be kept confidential according to EEO guidelines.
Your next Destination!
Growth Opportunity:
At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Pet Host (Customer Service Associate)
Pet Sitter Job 54 miles from Holt
We believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate for this position will be someone who not only embraces this culture, but is a team player, self-motivated, takes direction well, has excellent communication skills, and great attention to detail.This is a service-related industry and you should not only be skilled at customer service, but passionate about helping people. As a Pet Host, you are the first impression for our site. The principal duties are to handle check-in for arrival clients, handle check-out for departing clients, make follow-up reservations for existing clients, sell activity packages and daycare on reservations made, greet all guests, clients, and vendors, and handle any general inquiries about the business.
A Day In The Life:
You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!
Responsibilities:
Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
Answer all incoming calls, respond to voicemails and emails.
Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
Manage cash, check, and credit card transactions and reporting/reconciling
Gets to know clients and their pet's names on a regular basis
Obtain all information related to a pet's visit; ensure accuracy of all information.This includes client information as well as pet information. Input all information into resort computer systems.
Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
Obtain vaccination records from veterinary offices and input into the computer.
Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
Notifying manager on duty or ordering when levels of inventory are low in the following areas:
Retail
Cleaning products for lobby areas and office supplies
Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
Consult with other departments
Work with a team who all exemplify these qualities:
A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
Must be able to multitask and be very detailed oriented. Must be able to start and stop work.
Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
Conflict Resolution - Ability to handle conflict with tact and diplomacy
Good team work and willingness to assist other departments as necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and weekends
Ability to take direction well and apply it independently
Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to 60 lbs.
Other duties as assigned.
Equal Employment Opportunity:
NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Full Time Benefits Include: Paid Time Off, Health Insurance, Dental Insurance, Vision Insurance, 401k match and more!
Care Specialist - Immediate Openings in Portage
Pet Sitter Job 62 miles from Holt
Benefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
Care Specialist - Immediate Openings in Portage, MI Job Type: Full-Time, Part-Time, Flexible Hours
Salary: Competitive Pay + Benefits
Post:
We're hiring Care Specialists in Portage, MI! Join a dedicated team that makes a positive impact by supporting individuals in their homes. Whether you're experienced or new to caregiving, we want to hear from you.
Key Responsibilities:
Provide personal care such as bathing and dressing.
Assist with meal preparation, housekeeping, and errands.
Offer companionship and emotional support.
Monitor client well-being and ensure safety.
Why Join Us?
Flexible schedules that fit your needs.
Competitive pay with on-time payouts.
A friendly and supportive work culture.
Opportunities for training and career advancement.
Apply Today to make a meaningful difference in Portage, MI! Compensation: $13.75 per hour
Live your best life possible while helping others live theirs.
Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day.
At ComForCare, it is our CaregiverFirst promise, that our caregivers will be:
Treated with respect and dignity.
Provided exceptional training on a regular and ongoing basis.
Are never alone in the field - support is always available.
Thoughtfully matched with clients that they are compatible with.
Join our team and be a part of a certified Great Place To Work ! Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work .
By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.
Equal Opportunity Employer: Disability/Veteran.
Dual Role: Canine Care Specialist And Kitchen Team Member
Pet Sitter Job 65 miles from Holt
Are you a dog-loving foodie looking for an exciting opportunity? Join our dedicated team at The Pack Indoor Dog Park as a Canine Care Specialist & Kitchen Team Member! In this unique role, you'll have the chance to combine your passion for providing top-notch care to dogs with your culinary skills in our bustling kitchen and bar. Get ready for a rewarding job where you can make tails wag and taste buds dance!
About Us:
The Pack Indoor Dog Park, located in Comstock Park, MI, is not your average dog daycare. As a family-owned establishment since January 2021, we offer an indoor dog park, enrichment-based daycare, and a delightful restaurant with a bar. Our mission is to create a vibrant and welcoming atmosphere where dogs can play, socialize, and enjoy exceptional care, while their human companions savor delicious food and drinks.
Responsibilities:
As a Canine Care Specialist & Kitchen Team Member, you will have a diverse range of responsibilities that blend the art of dog care and culinary expertise. Your shifts each week will be split approximately 50/50 between our kitchen/bar and dog areas. Your key tasks will include:
1. Providing attentive and compassionate care to our furry guests, ensuring their safety, happiness, and overall well-being. Think of a lifeguard but doggy style! You'll spend your time roaming the play areas keeping a close eye on all dogs and intervening to keep everyone having fun!
2. Engaging in interactive play sessions with dogs, keeping them entertained, and promoting positive socialization.
3. Assisting at the front desk, greeting customers, checking in dogs, and delivering exceptional customer service.
4. Collaborating with the kitchen and bar team to prepare and serve delectable dishes, including hand-tossed pizzas, homemade egg roll varieties, irresistible wings and more! Don't worry -- no kitchen experience is required. You just need an excitement to learn and work with food and beverages.
5. Maintaining cleanliness and organization in the kitchen area, following food safety guidelines, and ensuring a hygienic environment.
6. Continuously expanding your knowledge of canine behavior and body language through comprehensive training programs.
7. Going the extra mile to create joyful memories for both our four-legged visitors and their human companions, exceeding their expectations and leaving a lasting impression.
8. We are a 7 days per week business and are hiring for individuals looking to work at least two-three Saturday evening shifts per month along with at least one - two week night shifts per week.
Traits and Skills:
To excel in this role, you should possess the following qualities and skills:
1. Self-motivated and proactive, with a can-do attitude and the ability to take initiative.
2. Genuine affection and enthusiasm for dogs, including the ability to handle dogs of different sizes and temperaments.
3. Comfortable working in a dynamic, fast-paced environment, where dogs may be active and require your attention.
4. Outstanding customer service skills, with a passion for delivering exceptional experiences to both dogs and their owners.
5. A passion for learning and a growth mindset, open to feedback and eager to expand your knowledge of dog behavior and culinary techniques.
6. Previous experience working with dogs or a professional background in the culinary field is a plus but not required.
7. All employees must be at least 18 years old due to our onsite alcohol service.
Compensation and Benefits:
In addition to a rewarding and fulfilling role, we offer the following compensation and benefits:
- Hourly pay of $12, plus tips, with the opportunity for a raise based on performance after 6 months of employment.
- Comprehensive training in dog behavior and body language, enriching your understanding of our canine companions.
- Food and beverage discounts, allowing you to savor our delicious menu at a discounted price.
- Half off professional dog training with our on staff trainer should you want to utilize this for your own dog(s)!
- The ability to bring your own dog to work, so your furry friend can enjoy the fun alongside you.
- 5 hours paid time for a Pet First Aid & CPR Course with 2 year certification after 3 months of employment
If you're ready to embark on this exciting journey as a Canine Care Specialist & Kitchen Team Member, we can't wait to hear from you! We will call applicants for a pre-screening interview. Please be prepared with a line from this posting that got you most excited about the role and your desired hours per week / availability.