Job outlook for performance consultants in the United States

What general advice would you give to a Performance Consultant?

Katie Horowitz: With the rise of artificial intelligence, soft skills like interpersonal communication, conflict management, and critical thinking will become more important than ever before. These are assets that can’t be outsourced to AI, and they are fundamental to the work that Gender & Sexuality Studies majors do in college.

What Performance Consultant skills would you recommend for someone trying to advance their career?

Katie Horowitz: Some research shows that women and members of marginalized racial groups are less likely to negotiate their salaries than their white male counterparts. When you get a job offer, don’t forgo the opportunity to advocate for a higher salary.

What will help Performance Consultants increase their earning potential?

Katie Horowitz: Don’t limit yourself. I’ve seen Gender & Sexuality Studies students land jobs in business consulting, nonprofit, medicine, law, and more. The beauty of this interdisciplinary field is that it intersects with virtually every sphere of human existence. You can bring your GSS skills to bear on any line of work that interests you.

What will help Performance Consultants increase their earning potential?

Dr. Haris Alibašić Ph.D., MPA: "In the next 3-5 years, specific skills are poised to become increasingly important in business: Data Literacy, Digital Proficiency, Emotional Intelligence, Sustainability, Resilience, and Social Responsibility. However, the most necessary lasting skill that benefited my career is Effective Communication. Being able to communicate effectively is an indispensable skill."

What skills will help Performance Consultants earn the most?

Jenny Scott: -Emotional Intelligence
-Relevant industry experience (expertise)
-Written and oral presentation communication
-Ability to relate and connect . . .the best strategy in the world will live on paper only if the leader is not able to relate to their people (all stakeholder groups) and connect. Leadership involves three key elements: People - Influence - Goals. The most effective leaders are able to ethically influence their followers for the purpose of attaining the organization's mission and goals.

What skills stand out on Performance Consultant resumes?

Michael Munger: Political science is an ancient career synergy, one that explores the connections between ethical considerations and engineering policy that works. Someone who majors in Political Science is able to make arguments about the questions that have plagued philosophers for thousands of years while using the latest data techniques to scrape online sources of information on social media. So political science instructors have to combine ethics, knowledge of esoteric procedures and laws, and statistics!

What soft skills should all Performance Consultants possess?

Michael Munger: Working in groups. And that's hard to teach. The best teacher is experience. Often, students learn the most when their group fails or the other members don't pull their weight. The ability to work in unstructured environments and still achieve group success is a big part of many jobs. And Political Science teaches that.

What hard/technical skills are most important for Performance Consultants?

Michael Munger: Political Science students should take at least one Computer Science class, be able to run a spreadsheet with skill, and be able to write crisp prose that gets to the point.

What skills will help Performance Consultants earn the most?

Michael Munger: The ability to lead a group by example and to get other people to feel that they are part of something larger than themselves. At its best, Political Science is like an entire little liberal arts curriculum. It's the perfect preparation for leadership, either in government or the private sector!

What soft skills should all Performance Consultants possess?

C. Darren Brooks Ph.D.: While advancements in technology, artificial intelligence (AI), and data analytics occupy center stage in many areas of management practice, soft skills continue to be seen as equally or even more important skills for success in the field of management. Soft skills are typically described as personal attributes, qualities, and characteristics that enable us to interact more effectively with others. In most fields of management, our ability to communicate, work with, and interact with other people constitutes a significant portion of the work we do. Consequently, employers are focused on identifying candidates who possess strong skills are areas of communication (verbal, written, and non-verbal), leadership and followership, collaboration, an ability to work in teams, intellectual curiosity, adaptability, conflict management, problem-solving, creativity.

What skills stand out on Performance Consultant resumes?

Jim McClenahan: Most importantly, skills that are customized for the job you are applying. Someone could work in a restaurant and have great customer management skills that would work well in a bank. The key is identifying "transferrable skills"-how what you did is relevant for the job you are applying. The applicant has to articulate that-don't expect the committee, screener, or HR Recruiter to make the connections. For business majors, the skills that differentiate applicants are technical skills when they are relevant to the job. Data analysis, coding, SQL are often looked for by employers that have a tech focus as preferred skills.

What are the biggest trends we'll see in the Performance Consultant job market given the pandemic?

Jim McClenahan: Rethinking work locations. Companies may recruit in areas that have lots of talent, cheaper cost of living and better quality of life. As an example, Incline Village is a small community on Lake Tahoe about 40 minutes from our campus. Every store is packed and the traffic is worse than any holiday weekend. Silicon Valley companies (about 4 hours away) have seen lots of people "temporarily relocate" to Lake Tahoe from the Bay Area. Now that some companies have permanently moved to at least a portion of their workforce as "work anywhere," communities like Reno, Boise, Missoula-ones with lower cost of living and better quality of life compared to the Bay Area may experience a mini-boom. It's already happening more in Reno.

The best candidates will be "swiss army knives." They have lots of different skillsets and with the flexibility everyone has demonstrated during the pandemic knowing how to do a lot of different things allows organizations to run a little leaner. Someone told me I was the ultimate "utility infielder" last week which I took as a high compliment! I think mastering lots of different skills is a key to employability for the candidate and success for the organization.

Finally, I expect small business hiring to be a mixed bag. Some are doing very well and expanding. Many others are struggling to survive and waiting to see how quickly lockdowns end and business returns before they start hiring.

What skills will help Performance Consultants earn the most?

Dr. Brian Wardyga: That answer is dependent on the specific market, really. Any combination of the above and the more of those skills, the better chance at negotiating higher earnings.

What skills will help Performance Consultants earn the most?

Neil Boyd Ph.D.: A combination of hard and soft skills, but at the end of the day, soft skills are critical to truly helping clients. And, for sure, they can be learned. This is a challenge for management education, but places like the Freeman College of Management at Bucknell work hard to develop soft skills in students primarily through coaching, experiential and community-based pedagogies, and professional development programming.

Will there be an enduring impact of the coronavirus pandemic on Performance Consultants?

Michael Ellis Ph.D.: Most economics undergraduates obtain jobs as analysts, especially in the financial and non-financial business industries, because of their skills in analyzing data. The pre-coronavirus pandemic trend of increasing job opportunities for those who can analyze data will not be reversed by the pandemic and in fact may increase the growth of such job opportunities.

What are the biggest trends we'll see in the Performance Consultant job market given the pandemic?

Dr. Dan Jensen: There will be a combination of opportunities and losses across the next 3-5 years because of the COVID-19 pandemic. Many industries will find it difficult to recover such as hospitality (hotels, restaurants, etc.), entertainment (movie theatres, night clubs, casinos, etc.), manufacturing, and educational services. But many industries and career pathways are opening up because of the use of online technologies. Positions that include remote work that leverage technology will remain and probably increase across time. Supply chain, project management, eCommerce, computer science, data science ("big data"), digital content, and artificial intelligence specialists will continue to increasingly be in demand. The healthcare industry has been in flux because of increasing costs but will emerge on the other side of the pandemic with opportunities for nurses, healthcare support staff, and related technologies (e.g., the "electronic healthcare record"). Irrespective of the pandemic, careers in sales or customer relationship management (CRM) will continue to be a popular launching point for recent college graduates.
The recruitment/hiring process is likely to become much longer than in the past and will rely on virtual interviews instead of face-to-face. With a high unemployment rate, it will be more difficult for younger, less experienced candidates to get hired. This is not great news for recent college graduates, but all is not lost.
Networking has always been the number one way that people find work opportunities. The skill is more important than ever. My recommended approach is to: identify a list of companies where you would like to work; research job postings within the company (and apply!) while simultaneously identifying contacts at the company (LinkedIn is a great tool to do this); then reaching out to contacts by using your existing network for an introduction (identify someone you know is already connected to the person you want to meet and ask them to forward a letter of introduction on your behalf). This leads to an "informational interview" (not a job interview); a chance to speak with someone about the company and its culture.

What skills stand out on Performance Consultant resumes?

Brooke Buffington: Skills that standout are often position specific, but there are always skills that a wide-variety of employers seek. These skills align with the competencies developed by the National Association of Colleges and Employers (NACE), which include skills in critical thinking/problem solving, oral/written communication, teamwork/collaboration, digital technology, leadership, professionalism/work-ethic, career management, and global/intercultural fluency.

What general advice would you give to a Performance Consultant?

Angela Grotto Ph.D.:

1. When job searching, be active and persistent - Network by setting up Zoom informational calls with professionals (alumni, people with whom your family work) to learn about jobs that you are interested in or to learn about organizations where you would like to work and then follow up with them; have someone you trust who is a professional review your resume and social media profile pages; carve out time every day to apply to jobs; use Handshake and LinkedIn as a resource; keep sending out applications; while job searching, volunteer or start your business project that showcases your skillset and then discuss it during your interviews.
   
2. When interviewing, be creative - Use experiences from your academic career to demonstrate your capabilities. There are many skills you learn in class that are transferrable to the professional world. For example, as a student, you likely had to pivot to full remote learning during the COVID-19 pandemic. Rather than seeing this as a disadvantage, discuss how the new learning format has prepared you to work remotely as an employee, how small group projects have primed you to collaborate on a virtual team, and how small classes have equipped you to use technology such as Zoom.
   
3. When deciding on a job offer, be open-minded - Your first job may not be the one you had imagined or hoped for upon graduation. Still, it may be a stepping stone to your ideal career or a way to build your network of professional connections. You create meaningful and valuable relationships with others who may one day help you get the job you want.
   
4. When you land the job, be flexible - Show your employer or your boss that you're willing to step outside your comfort zone and do tasks that you were not necessarily trained for or are unrelated to your degree. Also, when circumstances at work change, such as during the COVID-19 pandemic, show that you are willing to step up and do a different job, do someone else's job, or work on another project or team. This flexibility will demonstrate your versatility and how you can adapt to new and unpredictable situations. Lastly, embrace the "gig" economy - be willing to start as a temporary or contract worker with a company to get your foot in the door and build more professional connections.
   

What type of skills will young Performance Consultants need?

Hilary Walrod: Creative problem-solving, collaboration, and communication have always been essential skill sets, and they look to be increasingly important now and shortly. By applying these skill sets, fine arts graduates will be well-equipped to contribute to various professional settings. Developing the wherewithal to learn new skills and the latest best practices can enable graduates to situate themselves for adaptation and growth.

How do you envision technology impacting Performance Consultants in the next 5 years?

Hilary Walrod: I envision that continual technological development - and widespread use of digital technology - will yield increasing opportunities to apply art and design skills in the field of interactive design.

What are the biggest trends we'll see in the Performance Consultant job market given the pandemic?

Tammy Bosley Ph.D.: I think that many employees will continue to work from home post-pandemic. During COVID-19, people worked effectively at home, and in many instances, were more productive than when they were physically at the office. Employers will likely consider if they should pay for office space when their employees can do their jobs at home. If the traditional office space does become obsolete, employees will have to reimagine their home offices to promote a professional environment for digital platforms. They'll also have to work harder at making connections with others. High tech requires high touch. In other words, when we rely on computer-mediated communication, we need to interact more to establish relationships. Improving and maintaining digital communication skills will be essential as employees navigate their post-pandemic careers.

What technology do you think will become more important and prevalent for Performance Consultants in the next 3-5 years?

Tammy Bosley Ph.D.: I think we'll continue to use digital platforms such as Zoom, WebEx, and Teams. We'll likely see improved options in these platforms, such as enhanced breakout rooms, better file-sharing capabilities, and synchronous document creation/editing. If we continue to work from home, these platforms will also need to do well on smartphones.

Will there be an increase or decrease in demand for Performance Consultants in the next 5 years?

Tammy Bosley Ph.D.: The Bureau of Labor Statistics predicted that communication jobs would increase at the same rate as other professions. Communication is a general degree. Students who major in the discipline usually choose a specialty such as public relations, health communication, international communication, etc. to navigate employment opportunities successfully. Given the challenges everyone is facing in today's culture, communication graduates will be essential to meet the demands of a post COVID society.

Are there any particularly good places in the United States for Performance Consultants to find work opportunities?

Anthony Civitano: Beauty is a worldwide necessity. Our graduates will always be in demand and never have their career of choice outsourced. Covid-19 has proven that Beauty professionals ARE ESSENTIAL WORKERS! We change people's lives by making them feel better about themselves, which has a fantastic effect on people.

How do you envision technology impacting Performance Consultants in the next 5 years?

Anthony Civitano: Education will be the largest affected. For many years the schools have wanted to have the ability to have distance education, or a hybrid at least, to teach our courses. The shut down of schools forced States Education Departments, US Department of Education, and Accreditors to allow Distance Education for our programs. It has exceeded our expectations and is being proven to be an effective means of delivering a large part of our programs.

What type of skills will young Performance Consultants need?

Anthony Civitano: #1 is soft skills; younger generations are less and less equipped with these essential skills. Corona-19 will undoubtedly have an impact as social distancing has become the necessary norm, inhibiting person-to-person interaction. #2 Basic financial literacy and life/work balance. #3 The technical skills evolve over the years, and our schools stay connected with the industry's pulse and adjust their curriculum accordingly.

What type of skills will young Performance Consultants need?

Dr. Anthony Stanowski: To be successful, graduates of healthcare management programs need to bring to market the following: skills and character.

In terms of skills, they need to have strong technical and analytical skills, especially at the start of their career. These skills will morph over a job to encompass an interpretation of the data to lead others to action. And that is where communication skills and project management capabilities come in.

Indeed, young graduates need to understand the healthcare system, how it has changed, and why it has changed. This knowledge needs to be deeper than the sound bites heard on the news or from pundits. They need a foundational understanding of the key subjects taught in class.

Most importantly, they need to develop character. Note that I say develope, because some believe character is innate. They can be learned, and they must be exercised. Character includes the ability to approach work in new and breakthrough ways, innovate, and transform. They have to lead by having a strong sense of empathy by understanding that you show only when you help others succeed. They have to do whatever it takes to make things better, which means more than a 9 to 5 job. If you want a 9 to 5 job, there are better places to go than healthcare management.

Those are among the skills and characterize young graduates need. For more, I would suggest taking a look at the competencies for leadership as developed by organizations such as the National Center for Healthcare Leadership https://www.nchl.org/page?page=272, the American College of Healthcare Executives https://www.ache.org/about-ache/resources-and-links/healthcare-leadership-competencies, the International Hospital Federation https://www.ihf-fih.org/resources/pdf/Leadership_Competencies_for_Healthcare_Services_Managers.pdf, Saint Louis University https://www.slu.edu/public-health-social-justice/pdfs/slu_mha_competencymodel_reviewedfall2016.pdf the National Association for Healthcare Quality https://nahq.org/education/nahq-healthcare-quality-competency-framework/, and many others. When evaluating a program to attend, ask about the competency model, they use to develop their curriculum. Does that competency model match what you want to learn? If the program does not know what a competency model is, politely thank them and go elsewhere.

Are there any particularly good places in the United States for Performance Consultants to find work opportunities?

Dr. Anthony Stanowski: Yes, the right places to look at are the places where you think you can make a difference. Where is your passion? Is it in inner-city areas, struggling to meet the needs of the poor and disenfranchised? Is it in rural areas where the challenges are how to knit together limited resources to provide to communities that are spread out to meet critical healthcare needs? Is it in sizeable academic health systems where the challenge lies in forming internal and external constituencies' coalitions to succeed?

Is it in integrated delivery systems that are national in scope, working to transform healthcare by knitting together insurance, pharmaceuticals, and patient care but are struggling against regulatory roadblocks and the established ways of doing things? Is your passion in the growing informatics sector, where you can help organizations use data more accurately? Is it in telemedicine? Health policy? Physician practice management? Know yourself and what you believe in. Work to make a difference. Healthcare is the noblest of fields, and I hope that people choosing to enter healthcare stay faithful to its calling.

Will there be an enduring impact of the coronavirus pandemic on Performance Consultants?

Dr. Anthony Stanowski: Many projections show that the impact of COVID-19 will continue into 2022, even with a vaccine and therapeutics. The "new normal" will not return to 2019 but will incorporate technology and management methods developed to adjust to unforeseen challenges. The pandemic has made us all aware of the importance of healthcare delivery and the need to have dedicated people working to ensure our community's health. Healthcare executives will need to have critical competencies to succeed, including leadership, innovation, and a core understanding of healthcare delivery methods. Those entering the profession must rise to the challenge and accept that something will work, and others will not. They will need to be comfortable at a higher level of uncertainty than ever.

What type of skills will young Performance Consultants need?

Randy Shearer: Business fundamentals; critical thinking skills; comfortable in the digital space; cost principles is a plus; general accounting.

Are there any particularly good places in the United States for Performance Consultants to find work opportunities?

Randy Shearer: The Federal Government will hire you quickly, train you, and give you increased responsibilities and rapid advancement. If you want to lay down core buying fundamentals - the federal government does that - beginning from day one.

What experience really stands out on Performance Consultant resumes?

Kara Glenn: Results. Prove the impact your work made on a project.

What Performance Consultant skills would you recommend for someone trying to advance their career?

Kara Glenn: Focus on the digital sphere. Learn more about SEO, Paid Social Media Advertising, AdWords, Head mapping, and user experience.

What technology do you think will become more important and prevalent for Performance Consultants in the next 3-5 years?

Kara Glenn: Augmented Reality. Augmented Reality has a lot of practical applications for our industry. Using a phone to see the real-world environment with enhanced computer-generated visuals will allow users to test lipstick colors, try on sunglasses, and even see what furniture would look like in their home. - The technology is ready; we have to start using it.

What experience really stands out on Performance Consultant resumes?

Peter Woolley Ph.D.: It depends on who is doing the hiring. (a.) Experience with budget management and any analysis is usually considered a big plus. Everyone runs on a budget. Someone's got to understand it and get the most out of it. I always recommend everyone take as many public finance courses as they can stand. (b.) Experience in a supervisory position is a standout. Emphasize any assignments you had looking after other people. And don't say you were assigned to train new employees. Say you were hand-picked to orient, onboard, and train new employees.

What Performance Consultant skills would you recommend for someone trying to advance their career?

Peter Woolley Ph.D.: There is a universe of knowledge that each of us lacks. If you need or want to take a gap year, use it to figure out who you want to work for and at what level, and learn everything available about that organization or agency or job. If there's anything that's a mismatch for the job you want, take the gap year to fix it. There are lots of affordable and compact continuing-ed opportunities to showcase on your resume.

What technology do you think will become more important and prevalent for Performance Consultants in the next 3-5 years?

Peter Woolley Ph.D.: One next big thing will be blockchain technology. This will be used to keep records secure and to record every public transaction and contract. If you want to jump to the head of the line, start reading about it now.

What type of skills will young Performance Consultants need?

Dr. Stephanie McNulty Ph.D.: I expect that many of the same skills employers have always sought out will continue to be necessary. These include strong communication skills, working independently and in teams, and the ability to think critically about complex issues and solve complex problems. As a result of the pandemic and ongoing global trends, a strong understanding of and using new or innovative technology to do all of these things is essential. I expect this to continue into the coming years. As the economy shrinks, strong networking skills are also as vital as ever, and I do not wish to change.

Are there any particularly good places in the United States for Performance Consultants to find work opportunities?

Dr. Stephanie McNulty Ph.D.: Our recent graduates are finding many jobs in the same sectors and places as before the pandemic. I have been pleasantly surprised to find out that most of our former Government majors find exciting jobs. However, their mode of working has changed. Most of them are almost 100% online now, and many of them have not had to relocate to the city in which their employer is based. Public sector, non-profit, and policy jobs are still as important as ever, and, anecdotally, my impressions are that they do not seem to have been affected as much by the economic slowdown as the corporate sector. One growing field has been immigration law, although I am not sure how long that will last if the administration changes.

How do you envision technology impacting Performance Consultants in the next 5 years?

Dr. Stephanie McNulty Ph.D.: I expect that the workforce will continue to embrace the technologies that we are relying on now well into the future. We demonstrate that we are equally productive when working at home; we are holding all conferences and workshops online now. As a professor, I do not love teaching on Zoom, but I can create a sense of connection with my online students. We are developing and maintaining relationships in an online environment that many of us did not think possible, one year ago. For this reason, I expect organizations to recognize that some (not all) of our activities can be done virtually and can reduce costs for the organization. A side effect may be the reduction of work travel, which would also help the environment.