Service Manager Jobs At Pep Boys

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us! Purpose of Job: This position will be responsible for successful management of company owned distributorship to meet or exceed all operational and financial goals, including gross profit generating and lead acquisition strategies. Job Components: Accountable for the P&L and budget performance for the operation. Review, monitor and analyze weekly scorecard and monthly financials to identify variances to FY financial plan and design and implement action plans to address deficiencies. Actively manage AR to maintain acceptable level for operation. Develop and implement action plans for accounts with unacceptable AR balances. Participate in developing annual operation budget. Manage inventory to coincide with selling activity to ensure proper levels. Plan for and identify root causes of inventory deviation through cause and effect analysis and design and implement action plans to address deficiencies. Manage Dealer Inventory Optimization (DIO) for maximum sales efficiency. Review, monitor and analyze tools on smart dashboard to identify markets that may be declining and design and implement action plans to address decline. Understands key account hierarchy, visits and maintains relationships with key account decision makers at each. Manage dealer erosion. Develops expertise with regards to product and service competition in respective market. Key contact for complaints received by operation. Investigate all complaints and respond back to complaining customer within reasonable timeframe. Work with sales team to acquire new business within region. Formulates, develops, implements and measures market strategies penetration in respective market. Communicate Enterprise initiatives, IOT goals and Regional objectives to operation staff to ensure clarity and alignment. Establish set weekly meetings with operation staff. Provide annual performance reviews to all operation staff. Hire and promote individuals based on the proven behaviors that align with 5 requirements, 1 standard and the competencies identified for success for given job position. Manage labor to meet utilization objectives for operation. Provide performance management utilizing progressive discipline process. Provide recognition and reward for team members that demonstrate outstanding performance Provide consistent training and coaching to develop team members knowledge, abilities and skills. Ensures data integrity and timely submittals into reporting systems. Ensures compliance with all IOT standard operating procedures, including OSHA, and DOT compliance. Focuses on development of best practices that provide greater productivity and efficiencies and drive distributorship revenue goals. Manage routing procedures to ensure maximum utilization of equipment and manpower. Provide on-going feedback for continuous process improvement Carry out Enterprise tests as needed. Support Enterprise initiatives from other business units as well as IOT. Qualifications: Minimum of 5 years proven managerial experience is required Previous experience in a Warehouse or Distribution environment a plus Computer skills including Word and Excel preferred Knowledge of battery or automotive systems a plus Fosters teamwork - Interest, skill and success in getting groups to learn to work together cooperatively. Strong Communication - both oral and written Detail oriented - Pays careful attention to details. Interpersonal awareness - Notice, interpret and anticipate others' concerns and feelings Plans and organizes - Lays out tasks in a logical and orderly sequence. Establishes and follows through on priorities. Results oriented - Is intent upon achieving practical results. Concentrates attention on making things happen. Responsive - Reacts promptly to suggestions and requests. Actively and frequently seeks input from others. Managing Performance - Takes responsibility for team members performance. Utilize clear goals, expectations, feedback and addresses performance problems and issue promptly. Customer Focused - Focuses on satisfying customers Entrepreneurial Orientation - Looks for and seizes profitable business opportunities; willingness to take calculated risks to achieve business goals. Initiative - Identifying what needs to be done and doing it before being asked to or required by the situation. Battery business knowledge Scope Data: Contacts are internal - (Operation Directors. Market General Managers, ACES, NAC, HO staff) and external (Customers). This position operates with high degree of relational interaction and minimal supervision. Must build and maintain relationships across Enterprise associated with source data of all types. Work Environment: Ability to sustain posture in a seated position for prolonged periods of time. Regularly required to use hands to grasp or handle, talk and hear, stand and walk. Specific vision abilities include close vision, depth perception and ability to adjust focus. Ability to occasionally lift and/or move 50+ lbs. May be exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles, toxic or caustic chemicals. Prolonged use of personal computer & telephone. Ability to operate a motor vehicle. Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law. Salary Requirements $66,720-$85,000 Benefits Information

CarMax, the way your career should be! At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role. The Front-Line Manager in Training is a training and development program designed to give a new CarMax manager the tools they need to assume the role of a Front-Line Manager within the Service Operations department. All Front-Line Managers in Training must successfully complete the training program before taking on the role of a Front-Line Manager. This is a second shift position with hours 230p-1230am Monday through Friday, with occasional Saturdays. Training includes learning the following: • Roles and responsibilities of functional areas within Service Operations • End to end production process including inventory management, cosmetic and mechanical repair • Fundamental management skills of leaders at CarMax through our Management Development Program Upon successful completion of the Front-Line Manager in Training Program, the new Manager will be placed in one of the following roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager. Principle Duties & Responsibilities: Ability to demonstrate learnings throughout the training program Support the execution of store procedures and processes Successfully complete the Management Development Program Qualifications: 3+ Years of experience as a Manager experience preferred Work through and manage a team to achieve goals Read, interpret and transcribe data in order to maintain accurate records Demonstrate the ability to multi-task Speak and listen effectively in working with customers/associates, both in person and over the phone Demonstrate computer skills with a variety of common and proprietary software Possess a valid Driver's License Working Conditions: Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions. Requires walking or standing for extended periods of time. Variety of work schedules with shifts that may include nights, weekends, and holidays Occasional travel to other work locations Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance Wears CarMax clothing (acquired through the company store) at all times while working in the store

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Senior Manager, Regional Field Service will be responsible for regional service strategy and overdelivering on the customer experience at our service locations. This role will require establishment of high standards of performance and operational excellence, as well as management of regional operations. Areas requiring direct oversight by this role will include vendor management, risk management and mitigation. This role is field-based and will require travel throughout the region. The ideal candidate will have proven success in managing high performing teams across a regional or national footprint. This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement across the organization. Demonstrated leadership in the region for day-to-day management of high performing, high profile service centers in a dynamic environment. This role will require extensive traveling, operational excellence, creative and data-driven problem solving. This role will also serve as the liaison between regional service centers and HQ based teams for the purpose of training, process standardization, continuous improvement and escalations. Responsibilities Build and develop a high-impact team of customer-facing professionals (technicians, service advisors, detailers, and parts advisors), capable of maintaining regional service centers in a fast-paced and dynamic environment Lead and manage local operations on the ground with a servant-leadership, hands-on mindset Execute launch strategy for new service locations in region Execute on deliverables, milestone reports, open action items and risk mitigation plans Support and implement regional service and parts plans and initiatives Lead and drive quality and improvement in the region to deliver on all key performance indicators Support and drive quality and improvement in the region to deliver on all key performance indicators related to inventory counts, parts binning and ordering, and systems tracking A highly effective steward of company resources Manage operational execution and ensure brand standards are met in accordance with company policies Responsible for operational excellence in the region Promote an environment of personal growth and accountability Manage complex field challenges and collaborate with SME's Manage your regional book of business including but not limited to P&L responsibility and customer satisfaction metrics Collaborate and partner with cross functional teams regularly to implement, support and continuously improve field service operations and organizational goals Maintain market policy awareness and business development strategy as needed for the territory assigned Qualifications 8+ years of experience in automotive, OEM, tier 1, and/or technical field, with emphasis in engineering, quality, service, operations, and supply chain is preferred Bachelor's Degree or equivalent field experience Experience in leading teams in an automotive, high tech or similar environment Proven success in driving service requirements in a matrix organization Must possess a valid driver's license, with a clean driving record Experience managing multiple projects across varying geographic locations simultaneously Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment Experience in a startup environment and scaling teams is a plus Ability to travel within and occasionally outside of your region Strong written and communications skills High attention to detail Strong bias for action Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record Minimum age of 21 No driving related suspensions or revocation of Driver License (within a 3-5 year period) Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. 8+ years of experience in automotive, OEM, tier 1, and/or technical field, with emphasis in engineering, quality, service, operations, and supply chain is preferred Bachelor's Degree or equivalent field experience Experience in leading teams in an automotive, high tech or similar environment Proven success in driving service requirements in a matrix organization Must possess a valid driver's license, with a clean driving record Experience managing multiple projects across varying geographic locations simultaneously Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment Experience in a startup environment and scaling teams is a plus Ability to travel within and occasionally outside of your region Strong written and communications skills High attention to detail Strong bias for action Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record Minimum age of 21 No driving related suspensions or revocation of Driver License (within a 3-5 year period) Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Build and develop a high-impact team of customer-facing professionals (technicians, service advisors, detailers, and parts advisors), capable of maintaining regional service centers in a fast-paced and dynamic environment Lead and manage local operations on the ground with a servant-leadership, hands-on mindset Execute launch strategy for new service locations in region Execute on deliverables, milestone reports, open action items and risk mitigation plans Support and implement regional service and parts plans and initiatives Lead and drive quality and improvement in the region to deliver on all key performance indicators Support and drive quality and improvement in the region to deliver on all key performance indicators related to inventory counts, parts binning and ordering, and systems tracking A highly effective steward of company resources Manage operational execution and ensure brand standards are met in accordance with company policies Responsible for operational excellence in the region Promote an environment of personal growth and accountability Manage complex field challenges and collaborate with SME's Manage your regional book of business including but not limited to P&L responsibility and customer satisfaction metrics Collaborate and partner with cross functional teams regularly to implement, support and continuously improve field service operations and organizational goals Maintain market policy awareness and business development strategy as needed for the territory assigned

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager. Responsibilities Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly. Lead and manage all local operations with a hands-on mindset and servant leadership. Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Fills in for Service Operations Manager in their absence Build a Rivian culture that is inclusive, and maintains high levels of team morale Responsible for ensuring adherence to high standards of safety, cleanliness, and organization Qualifications 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage onsite and remote service teams and a driver of people performance Excellent verbal and written and communication skills Detail-oriented with strong analytical and interpersonal skills Outstanding planning and organizational skills with a focus on operational excellence Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Automotive technical and repair knowledge skills preferred Able and flexible to travel as needed Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record No driving related suspensions or revocation of Driver License (within a 3-5year period) Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Minimum age of 21 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Ability to stand/sit for 8-12 hours per day Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Pay Disclosure Salary Range/Hourly Rate for California Based Applicants: $94,900 - $118, 600 per year (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage onsite and remote service teams and a driver of people performance Excellent verbal and written and communication skills Detail-oriented with strong analytical and interpersonal skills Outstanding planning and organizational skills with a focus on operational excellence Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Automotive technical and repair knowledge skills preferred Able and flexible to travel as needed Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record No driving related suspensions or revocation of Driver License (within a 3-5year period) Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Minimum age of 21 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Ability to stand/sit for 8-12 hours per day Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly. Lead and manage all local operations with a hands-on mindset and servant leadership. Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Fills in for Service Operations Manager in their absence Build a Rivian culture that is inclusive, and maintains high levels of team morale Responsible for ensuring adherence to high standards of safety, cleanliness, and organization

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager. Responsibilities Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly. Lead and manage all local operations with a hands-on mindset and servant leadership. Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Fills in for Service Operations Manager in their absence Build a Rivian culture that is inclusive, and maintains high levels of team morale Responsible for ensuring adherence to high standards of safety, cleanliness, and organization Qualifications 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage onsite and remote service teams and a driver of people performance Excellent verbal and written and communication skills Detail-oriented with strong analytical and interpersonal skills Outstanding planning and organizational skills with a focus on operational excellence Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Automotive technical and repair knowledge skills preferred Able and flexible to travel as needed Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record No driving related suspensions or revocation of Driver License (within a 3-5year period) Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Minimum age of 21 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Ability to stand/sit for 8-12 hours per day Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Pay Disclosure Salary Range/Hourly Rate for California Based Applicants: $94,900 - $118,600 per year (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage onsite and remote service teams and a driver of people performance Excellent verbal and written and communication skills Detail-oriented with strong analytical and interpersonal skills Outstanding planning and organizational skills with a focus on operational excellence Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Automotive technical and repair knowledge skills preferred Able and flexible to travel as needed Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record No driving related suspensions or revocation of Driver License (within a 3-5year period) Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Minimum age of 21 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Ability to stand/sit for 8-12 hours per day Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly. Lead and manage all local operations with a hands-on mindset and servant leadership. Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Fills in for Service Operations Manager in their absence Build a Rivian culture that is inclusive, and maintains high levels of team morale Responsible for ensuring adherence to high standards of safety, cleanliness, and organization

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager. Responsibilities Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly. Lead and manage all local operations with a hands-on mindset and servant leadership. Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Fills in for Service Operations Manager in their absence Build a Rivian culture that is inclusive, and maintains high levels of team morale Responsible for ensuring adherence to high standards of safety, cleanliness, and organization Qualifications 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage onsite and remote service teams and a driver of people performance Excellent verbal and written and communication skills Detail-oriented with strong analytical and interpersonal skills Outstanding planning and organizational skills with a focus on operational excellence Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Automotive technical and repair knowledge skills preferred Able and flexible to travel as needed Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record No driving related suspensions or revocation of Driver License (within a 3-5year period) Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Minimum age of 21 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Ability to stand/sit for 8-12 hours per day Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Pay Disclosure Salary range / Hourly Rate for California Based Applicants: $94,900 -118,600/yr (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage onsite and remote service teams and a driver of people performance Excellent verbal and written and communication skills Detail-oriented with strong analytical and interpersonal skills Outstanding planning and organizational skills with a focus on operational excellence Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Automotive technical and repair knowledge skills preferred Able and flexible to travel as needed Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record No driving related suspensions or revocation of Driver License (within a 3-5year period) Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Minimum age of 21 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Ability to stand/sit for 8-12 hours per day Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly. Lead and manage all local operations with a hands-on mindset and servant leadership. Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Fills in for Service Operations Manager in their absence Build a Rivian culture that is inclusive, and maintains high levels of team morale Responsible for ensuring adherence to high standards of safety, cleanliness, and organization

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager. Responsibilities Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly. Lead and manage all local operations with a hands-on mindset and servant leadership. Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Fills in for Service Operations Manager in their absence Build a Rivian culture that is inclusive, and maintains high levels of team morale Responsible for ensuring adherence to high standards of safety, cleanliness, and organization Qualifications 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage onsite and remote service teams and a driver of people performance Excellent verbal and written and communication skills Detail-oriented with strong analytical and interpersonal skills Outstanding planning and organizational skills with a focus on operational excellence Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Automotive technical and repair knowledge skills preferred Able and flexible to travel as needed Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record No driving related suspensions or revocation of Driver License (within a 3-5 year period) Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Minimum age of 21 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Ability to stand/sit for 8-12 hours per day Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Pay Disclosure Salary range / Hourly Rate for California Based Applicants: $87,300 - 109,100/yr (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage onsite and remote service teams and a driver of people performance Excellent verbal and written and communication skills Detail-oriented with strong analytical and interpersonal skills Outstanding planning and organizational skills with a focus on operational excellence Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Automotive technical and repair knowledge skills preferred Able and flexible to travel as needed Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record No driving related suspensions or revocation of Driver License (within a 3-5 year period) Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Minimum age of 21 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Ability to stand/sit for 8-12 hours per day Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly. Lead and manage all local operations with a hands-on mindset and servant leadership. Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Fills in for Service Operations Manager in their absence Build a Rivian culture that is inclusive, and maintains high levels of team morale Responsible for ensuring adherence to high standards of safety, cleanliness, and organization

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager. Responsibilities Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly. Lead and manage all local operations with a hands-on mindset and servant leadership. Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Fills in for Service Operations Manager in their absence Build a Rivian culture that is inclusive, and maintains high levels of team morale Responsible for ensuring adherence to high standards of safety, cleanliness, and organization Qualifications 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage onsite and remote service teams and a driver of people performance Excellent verbal and written and communication skills Detail-oriented with strong analytical and interpersonal skills Outstanding planning and organizational skills with a focus on operational excellence Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Automotive technical and repair knowledge skills preferred Able and flexible to travel as needed Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record No driving related suspensions or revocation of Driver License (within a 3-5year period) Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Minimum age of 21 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Ability to stand/sit for 8-12 hours per day Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Pay Disclosure Salary Range/Hourly Rate for California Based Applicants: $94,900 - 118,600 per year (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage onsite and remote service teams and a driver of people performance Excellent verbal and written and communication skills Detail-oriented with strong analytical and interpersonal skills Outstanding planning and organizational skills with a focus on operational excellence Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Automotive technical and repair knowledge skills preferred Able and flexible to travel as needed Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record No driving related suspensions or revocation of Driver License (within a 3-5year period) Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Minimum age of 21 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Ability to stand/sit for 8-12 hours per day Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly. Lead and manage all local operations with a hands-on mindset and servant leadership. Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Fills in for Service Operations Manager in their absence Build a Rivian culture that is inclusive, and maintains high levels of team morale Responsible for ensuring adherence to high standards of safety, cleanliness, and organization

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager. Responsibilities Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly. Lead and manage all local operations with a hands-on mindset and servant leadership. Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Fills in for Service Operations Manager in their absence Build a Rivian culture that is inclusive, and maintains high levels of team morale Responsible for ensuring adherence to high standards of safety, cleanliness, and organization Qualifications 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage onsite and remote service teams and a driver of people performance Excellent verbal and written and communication skills Detail-oriented with strong analytical and interpersonal skills Outstanding planning and organizational skills with a focus on operational excellence Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Automotive technical and repair knowledge skills preferred Able and flexible to travel as needed Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record No driving related suspensions or revocation of Driver License (within a 3-5year period) Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Minimum age of 21 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Ability to stand/sit for 8-12 hours per day Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Pay Disclosure Salary Range/Hourly Rate for California Based Applicants: $94,900 - $118,600 per hour (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage onsite and remote service teams and a driver of people performance Excellent verbal and written and communication skills Detail-oriented with strong analytical and interpersonal skills Outstanding planning and organizational skills with a focus on operational excellence Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Automotive technical and repair knowledge skills preferred Able and flexible to travel as needed Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record No driving related suspensions or revocation of Driver License (within a 3-5year period) Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Minimum age of 21 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Ability to stand/sit for 8-12 hours per day Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly. Lead and manage all local operations with a hands-on mindset and servant leadership. Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Fills in for Service Operations Manager in their absence Build a Rivian culture that is inclusive, and maintains high levels of team morale Responsible for ensuring adherence to high standards of safety, cleanliness, and organization

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager. Responsibilities Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly. Lead and manage all local operations with a hands-on mindset and servant leadership. Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Fills in for Service Operations Manager in their absence Build a Rivian culture that is inclusive, and maintains high levels of team morale Responsible for ensuring adherence to high standards of safety, cleanliness, and organization Qualifications 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage onsite and remote service teams and a driver of people performance Excellent verbal and written and communication skills Detail-oriented with strong analytical and interpersonal skills Outstanding planning and organizational skills with a focus on operational excellence Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Automotive technical and repair knowledge skills preferred Able and flexible to travel as needed Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record No driving related suspensions or revocation of Driver License (within a 3-5year period) Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Minimum age of 21 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Ability to stand/sit for 8-12 hours per day Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Pay Disclosure Salary range / Hourly Rate for California Based Applicants: $94,900 -118,600/yr (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage onsite and remote service teams and a driver of people performance Excellent verbal and written and communication skills Detail-oriented with strong analytical and interpersonal skills Outstanding planning and organizational skills with a focus on operational excellence Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Automotive technical and repair knowledge skills preferred Able and flexible to travel as needed Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record No driving related suspensions or revocation of Driver License (within a 3-5year period) Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Minimum age of 21 Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Ability to stand/sit for 8-12 hours per day Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly. Lead and manage all local operations with a hands-on mindset and servant leadership. Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Fills in for Service Operations Manager in their absence Build a Rivian culture that is inclusive, and maintains high levels of team morale Responsible for ensuring adherence to high standards of safety, cleanliness, and organization

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Responsibilities Provide the world's best of the best in customer service rivaling any industry Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS) Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning Build a Rivian culture that is inclusive, and maintain high levels of team morale Responsible for ensuring the establishment of safe service business practices and processes Follow and promote Rivian's high standards of safety, cleanliness, and organization Develop and maintain a process to track and report on KPI's at the Service Centers Qualifications Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage remote service teams and a driver of people performance Excellent verbal and written and communication skills Outstanding planning and organizational skills with a focus in operational excellence Detail-oriented with strong analytical and interpersonal skills Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Must possess a valid driver's license and clean driving record Automotive Technical skills preferred Able and flexible to travel as needed Automotive repair knowledge preferred Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Pay Disclosure Salary range / Hourly Rate for California Based Applicants: $121,800- 161,450 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage remote service teams and a driver of people performance Excellent verbal and written and communication skills Outstanding planning and organizational skills with a focus in operational excellence Detail-oriented with strong analytical and interpersonal skills Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Must possess a valid driver's license and clean driving record Automotive Technical skills preferred Able and flexible to travel as needed Automotive repair knowledge preferred Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Provide the world's best of the best in customer service rivaling any industry Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS) Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning Build a Rivian culture that is inclusive, and maintain high levels of team morale Responsible for ensuring the establishment of safe service business practices and processes Follow and promote Rivian's high standards of safety, cleanliness, and organization Develop and maintain a process to track and report on KPI's at the Service Centers

Job Details JMP Office Technologies (SAC) - Sacramento, CA Full Time High School $26.00 - $32.00 Hourly Negligible Day Skilled Labor - TradesDescription Copier Technician, Territory Service Supervisor JMP Office Technologies - Sacramento, CA JMP Office Technologies has an immediate opening for an Experienced (certified) Field Service Technician for our Sacramento, CA branch to support our growing customer base. As a Field Service Technician for JMP, your primary responsibility will be the installation, training, support and repair of office and production Printing machines and other document handling hardware and software at our customer's locations. JMP is seeking enthusiastic, self-motivated professionals who possess the following essential qualifications: Experience working in a field service for Canon, Xerox, or other office equipment manufacturers or dealers - REQUIRED Skilled at troubleshooting and repairing electro-mechanical equipment utilizing technical manuals, diagrams, schematics and use of conventional tools, diagnostics and test equipment. Knowledge of MS Office applications (Word, Excel, Outlook, OneDrive). Good written and verbal communication skills. JMP is proud to offer a competitive compensation package(W-2 position): Competitive Hourly rate Company Car Mobile Phone Laptop 401(k) plan, Company Matching & Profit Sharing Medical, Dental, Vision and Life Insurance Paid Holidays, Vacation and Personal Time Off Qualifications Additional Requirements include, but are not limited to: Some lifting required. Clean background check. Clean driving record. Additional Information: JMP is an Equal Opportunity Employer.

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Responsibilities Provide the world's best of the best in customer service rivaling any industry Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS) Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning Build a Rivian culture that is inclusive, and maintain high levels of team morale Responsible for ensuring the establishment of safe service business practices and processes Follow and promote Rivian's high standards of safety, cleanliness, and organization Develop and maintain a process to track and report on KPI's at the Service Centers Qualifications Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage remote service teams and a driver of people performance Excellent verbal and written and communication skills Outstanding planning and organizational skills with a focus in operational excellence Detail-oriented with strong analytical and interpersonal skills Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Must possess a valid driver's license and clean driving record Automotive Technical skills preferred Able and flexible to travel as needed Automotive repair knowledge preferred Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Pay Disclosure Salary Range/Hourly Rate for California Based Applicants: $121,800 - $152,300 per year (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage remote service teams and a driver of people performance Excellent verbal and written and communication skills Outstanding planning and organizational skills with a focus in operational excellence Detail-oriented with strong analytical and interpersonal skills Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Must possess a valid driver's license and clean driving record Automotive Technical skills preferred Able and flexible to travel as needed Automotive repair knowledge preferred Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Provide the world's best of the best in customer service rivaling any industry Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS) Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning Build a Rivian culture that is inclusive, and maintain high levels of team morale Responsible for ensuring the establishment of safe service business practices and processes Follow and promote Rivian's high standards of safety, cleanliness, and organization Develop and maintain a process to track and report on KPI's at the Service Centers

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Responsibilities Provide the world's best of the best in customer service rivaling any industry Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS) Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning Build a Rivian culture that is inclusive, and maintain high levels of team morale Responsible for ensuring the establishment of safe service business practices and processes Follow and promote Rivian's high standards of safety, cleanliness, and organization Develop and maintain a process to track and report on KPI's at the Service Centers Qualifications Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage remote service teams and a driver of people performance Excellent verbal and written and communication skills Outstanding planning and organizational skills with a focus in operational excellence Detail-oriented with strong analytical and interpersonal skills Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Must possess a valid driver's license and clean driving record Automotive Technical skills preferred Able and flexible to travel as needed Automotive repair knowledge preferred Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Pay Disclosure Salary range / Hourly Rate for California Based Applicants: $121,800 - 152,300/yr (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage remote service teams and a driver of people performance Excellent verbal and written and communication skills Outstanding planning and organizational skills with a focus in operational excellence Detail-oriented with strong analytical and interpersonal skills Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Must possess a valid driver's license and clean driving record Automotive Technical skills preferred Able and flexible to travel as needed Automotive repair knowledge preferred Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Provide the world's best of the best in customer service rivaling any industry Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS) Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning Build a Rivian culture that is inclusive, and maintain high levels of team morale Responsible for ensuring the establishment of safe service business practices and processes Follow and promote Rivian's high standards of safety, cleanliness, and organization Develop and maintain a process to track and report on KPI's at the Service Centers

Job Details El Cajon, CADescription Now Hiring: Service Manager for multi-point Honda store Are you a results-driven leader with a passion for customer service and fixed operations? Our Honda of El Cajon Superstore and Honda of Santee Service Center is looking for an experienced Service Manager to lead our two locations and help us take advantage of one of the best service markets in San Diego. Responsibilities: Oversee daily service operations to maximize efficiency and profitability Lead, train, and develop a skilled team of technicians and service advisors Drive customer satisfaction and retention by delivering exceptional service Manage department KPIs, warranty processes, and workflow optimization Qualifications Proven experience as a Service Manager in a high-volume dealership setting Strong knowledge of fixed operations, warranty processes, and manufacturer standards Leadership skills with the ability to motivate, coach, and develop a team Commitment to customer service and operational excellence Honda experience a big plus Compensation: Competitive salary with performance-based bonuses and benefits The Service Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Salary Compensation of between $12,000.00 and $16,000.00 monthly. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit. Opportunities for career growth and advancement If you are ready to take your career to the next level with a dealership committed to excellence, apply today.

Are you looking for a career in Diesel Mechanics? Are you a recent graduate with an bachelors or associates in Diesel Mechanics Technology? TCI Transportation is offering a Service Manager Trainee Program that will provide you with the skills and experience you need to be a successful Service Manager for TCI. You will have hands on training over a 3-6 month program. No experience, no problem! As a Service Manager Trainee you will have the opportunity to grow and strengthen your transportation knowledge and work alongside our recruiting, safety, and maintenance department leaders. Our ideal candidate is organized, self-motivated, dynamic, process-driven, and a collaborator. Essential Duties Include: Reporting directly to the Director of Operations, you will support our business development effort. Travel to TCI locations 25 to 30% of the time. Flexibility on work schedules is required. Learn new software in Karmak/Fusion and TCI technology. Learn all aspects of account management for TCI. Travel to sites and manage accounts. Manage, track, and execute all assigned Company Projects and Company Startups assigned by the Ops Project Manager. Knowledge, Skills, Experience needed: To be successful in this position you will be a quick learner, self-driven, disciplined, and thoughtful, natural with follow-up and follow-through, detail-oriented and being outside the office 50% of the time, traveling to all TCI locations. Most importantly you will have a genuine interest in Diesel Mechanics using the TCI method. The ideal candidate for this position must be able to stay organized, multi-task and effectively manage their time. We are looking for an individual that is ambitious, eager to learn and willing to work hard toward their own career development. Required: Associate's degree in Diesel Mechanics Technology, a Bachelor's degree is preferred Familiarity with business software such as Microsoft Office. A high level of business ethics and confidentiality. Excellent interpersonal and customer-facing skills. Strong communication skills, both written and verbal. The flexibility and willingness to learn. The ability to work as part of a team. The ability to work accurately, with attention to detail. Pay: $24-26.50/hourly Schedule: Mon-Friday 8 am to 4:30 pm About Us: We are a family-owned company doing business since 1978. We are dedicated and committed to safety, each other, and our customers. Our team is positive and passionate and come to work each day with a "Can Do" attitude. We strive to be creative problem solvers who bring innovative thinking in all our work. Being ethical, transparent, and accountable has helped shape our team and how we do business. We are looking for more people that match our core values to join our team.

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Service Lab technician will be responsible for overdelivering on all service procedure validations, time studies and tool and equipment validations. We look for world-class technicians at the top of their game. We work with service engineering and the technical publications teams to help create and write the factory service manual for Rivian. We also perform all service time studies for accurate scheduling and customer pay/insurance billing at the service centers. This role will require a highly skilled technician with excellent communication skills, both verbally and written. We also work cross-functionally with all engineering teams on special projects and product improvement. You will always maintain a high level of professionalism as we will regularly interact with directors, VP's and even the CEO. You will need to be comfortable in public settings supporting confidential and public events. To be successful in this role you must collaborative with others and always maintain an extremely positive attitude and great work ethic. Responsibilities Support creation of technical publications for all service manuals (systems overview, parts, repair, labor, electrical, etc.) Validate repair procedures for accuracy (diagnosis, repair process, labor time, safety, etc.) Improve efficiency in service procedures without compromising quality and safety of the repair Validate all service tooling prior to implementation to the field Support campaigns and containment initiatives Provide ad hoc service support to the field to support the Service organization, including customer facing events Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment Support cost analyst impact on different serviceability methods and processes Support cross functional teams and assist with pre-production vehicle builds Provide ad hoc service support to the field to support the Service organization Support and proactively collaborate with Service Engineering, Field Service, Technical Publications, Service Parts, and Service Training teams Use 1st principals to collaborate, teach, and mentor other team memb Qualifications Ability to travel up to 50% Automotive Technology/Technician Degree or equivalent experience 5+ years of automotive experience 4+ years of EV experience OEM Certified Master Technician is a plus OEM Specific Technician Training is a plus Ability to drive non-commercial truck and trailer Must possess a valid driver's license Experience working in start-up environments Knowledge of EV Powertrains and HV systems Strong diagnostics experience Strong written and communications skills Strong organization skills with attention to detail No drug or alcohol related driving incidents in the last 3 years No more than 1 serious moving violation in the last 3 years Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle Will be subject to continuous Motor Vehicle Record (MVR) monitoring Pay Disclosure Salary Range/Hourly Rate for California Based Applicants: $33.00 - $41.00 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Ability to travel up to 50% Automotive Technology/Technician Degree or equivalent experience 5+ years of automotive experience 4+ years of EV experience OEM Certified Master Technician is a plus OEM Specific Technician Training is a plus Ability to drive non-commercial truck and trailer Must possess a valid driver's license Experience working in start-up environments Knowledge of EV Powertrains and HV systems Strong diagnostics experience Strong written and communications skills Strong organization skills with attention to detail No drug or alcohol related driving incidents in the last 3 years No more than 1 serious moving violation in the last 3 years Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle Will be subject to continuous Motor Vehicle Record (MVR) monitoring Support creation of technical publications for all service manuals (systems overview, parts, repair, labor, electrical, etc.) Validate repair procedures for accuracy (diagnosis, repair process, labor time, safety, etc.) Improve efficiency in service procedures without compromising quality and safety of the repair Validate all service tooling prior to implementation to the field Support campaigns and containment initiatives Provide ad hoc service support to the field to support the Service organization, including customer facing events Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment Support cost analyst impact on different serviceability methods and processes Support cross functional teams and assist with pre-production vehicle builds Provide ad hoc service support to the field to support the Service organization Support and proactively collaborate with Service Engineering, Field Service, Technical Publications, Service Parts, and Service Training teams Use 1st principals to collaborate, teach, and mentor other team memb

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Service Lab technician will be responsible for overdelivering on all Upfit and Logistic Operations. We work with Mobile Service Engineering to upfit vehicles to support Rivian Mobile Service. We also perform validations on prototype configurations for new designs before being implemented into Service. This role will require a skilled technician that is process driven and self-sufficient. This role will facilitate the receiving of parts, kitting, and installation of components onto a vehicle. We also work cross-functionally with engineering teams on special projects and product improvement. You will always maintain a high level of professionalism as we will regularly interact with cross functional teams. To be successful in this role you must collaborate with others and always maintain an extremely positive attitude, great work ethic and high quality standards. Responsibilities Support the day to day operations inclusive of but not limited to - vehicle upfit, process validations, time studies, parts logistics, and parts kitting. Improve efficiency in upfit procedures without compromising quality and safety of the process. Light vehicle repair and inspections. Validate service tooling prior to implementation to the field. Support campaigns and containment initiatives. Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment. Support cost analyst impact on different serviceability methods and processes. Support cross functional teams and assist with pre-production vehicle builds. Provide ad hoc support to Service Tooling Engineering. Support and proactively collaborate with Service Engineering, Field Service, Mobile Service Engineering, Service Parts, and Service Training teams. Use 1st principals to collaborate, teach, and mentor other team members to constantly improve the Service organization. Qualifications Automotive Technology/Technician Degree or equivalent experience Experience with Management Systems and work order completion Experience with hand tools, power tools, automotive shop equipment Familiarity with inventory management software/systems and inventory processes 2+ years of EV experience Dealership experience is a plus Ability to drive non-commercial truck and trailer Must possess a valid driver's license Experience working in start-up environments Strong written and communications skills Strong organization skills with attention to detail No drug or alcohol related driving incidents in the last 3 years No more than 1 serious moving violation in the last 3 years Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle Will be subject to continuous Motor Vehicle Record (MVR) monitoring Pay Disclosure Salary Range/Hourly Rate for California Based Applicants: $33.29 - $38.00 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Automotive Technology/Technician Degree or equivalent experience Experience with Management Systems and work order completion Experience with hand tools, power tools, automotive shop equipment Familiarity with inventory management software/systems and inventory processes 2+ years of EV experience Dealership experience is a plus Ability to drive non-commercial truck and trailer Must possess a valid driver's license Experience working in start-up environments Strong written and communications skills Strong organization skills with attention to detail No drug or alcohol related driving incidents in the last 3 years No more than 1 serious moving violation in the last 3 years Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle Will be subject to continuous Motor Vehicle Record (MVR) monitoring Support the day to day operations inclusive of but not limited to - vehicle upfit, process validations, time studies, parts logistics, and parts kitting. Improve efficiency in upfit procedures without compromising quality and safety of the process. Light vehicle repair and inspections. Validate service tooling prior to implementation to the field. Support campaigns and containment initiatives. Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment. Support cost analyst impact on different serviceability methods and processes. Support cross functional teams and assist with pre-production vehicle builds. Provide ad hoc support to Service Tooling Engineering. Support and proactively collaborate with Service Engineering, Field Service, Mobile Service Engineering, Service Parts, and Service Training teams. Use 1st principals to collaborate, teach, and mentor other team members to constantly improve the Service organization.

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. Handling all incoming phone and internet leads, contacting the clients and through superb product knowledge and customer handling skills, will schedule daily appointments. Upon arrival the coordinator will meet & greet the client, then escort and introduce client to a representative in the sales department. The expected average annual commission earnings is approx. $50,000 to $55,000. Employees in this position will paid a base hourly wage ranging from the applicable minimum wage up to $20.00 per hour. However, additionally they will be paid commissions and/or bonuses which vary based on performance. At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years. Benefits Medical, Dental & Vision Group Insurance Plans & Discounts 401K Retirement Savings Plan Paid Vacation and Holidays Disability Insurance LAP (Life Assistance Program) Basic Life, Dependent & Accident Insurance Growth Opportunities Paid Training Employee Purchase Incentives Family Owned & Operated Health & Wellness Flexible Work Schedule Discounts on Products & Services Direct Deposit Responsibilities Providing excellent customer service to internal and external customers Promote an understanding of and strong commitment to client satisfaction & the Mossy team Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates Provide customers with initial product information & direct them to the appropriate dealership resources Present initial financing options based on customer needs Follow up with leads to make an appointment with sales department Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management Utilize CRM tracking system daily Maintain comprehensive and up to date knowledge of products and services offered Qualifications At least one previous role based in strong customer service experience People skills that contribute to effective communication Prompt and courteous Enthusiastic personality Must have strong computer skills Accepts constructive criticism with motivation towards improvement in job performance Professional appearance & punctual High school graduate or equivalent Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.