Peoples Bank NC Jobs

Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role. The successful candidate will demonstrate: Influence: Capable of building rapport with different personalities to drive positive results Sales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results. Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ability to learn and adapt quickly to new information and technology Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently Agility: Able to process information and move quickly through problem resolution This role will be floating to other branches in Goldsboro and Wilson. Gas mileage will be reimbursed. Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: Proactively engaging customers in conversation about their financial needs Opening deposit accounts and ancillary banking products Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Processing transactions and other account servicing requests This position will provide coverage for multiple branches. Qualifications High School Diploma or GED and 1 years of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program Preferred Education: Bachelor's degree Preferred Area of Experience: Telephone sales or banking License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Gas mileage will be reimbursed. Required Skill(s): Application of a structured sales process, Financial literacy, Knowledge of retail banking products and services Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a remote role that may be hired in several markets across the United States. As a first line of defense risk professional, this position is responsible for Business Unit (BU) risk activities in adherence with the Company's Risk Appetite and Corporate Strategy. Supports the management of business risks and controls across all risk types. Enables and/or monitors execution of risk policies, standards, procedures and/or program requirements. Provides advisory services to manage risks. Facilitates effective communication between the business, the 2nd & 3rd line, and regulators. Influences achievement of shared department goals. Acts as a mentor to associates. Responsibilities Risk Strategic Activities - Works with Business Risk & Controls leader and senior management to oversee risk management strategies ensuring key risks are appropriately managed and are aligned. Provides BU risk considerations for business/strategic plans. Reviews and challenges risk programs outputs, ensuring bank, framework, and regulatory alignment. Business Risk Management Support - Supports the execution and implementation of policies, standards, and procedures with BU associates in alignment with the Company's risk management framework. Aids the business in identifying risks & control gaps. Leads the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Collaborates with BU and stakeholders to develop and execute on action plans and mitigation strategies to address root causes & prevent recurrence. Monitors the status and effectiveness of issue remediation efforts, providing regular updates and reports to senior management. Coordinates with other functions (i. e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Supports prioritization and capacity assessment, ensuring resource alignment with strategic objectives and risk management initiatives. Maintains and utilizes a deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Interpret and operationalize 2nd line requirements for business area. Collaborate with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. Regulatory and Internal Audit Engagement - Participates in regulatory and Internal Audit inquiries, examinations, and audits in collaboration with internal stakeholders. Support the business development of regulatory submissions, response and reporting requirements, driving accuracy, completeness, and timely submission. Monitor regulatory developments and findings and assess their potential impact on the organization's risk profile and regulatory compliance. Risk Governance & Reporting - Develops BU risk reports that provide a comprehensive view of risks impacting the BU. Monitors BU risk and control performance. Effectively manages and summarizes top and emerging risks and actions to address impacts. Reports key indicators and limits to ensure timely escalation of breaches as required by the Risk Appetite Framework (RAF). Advises BU senior leadership in relevant risk governance meetings utilizing understanding of the BU operations, risks, controls and related laws and regulatory guidance. Provides feedback and collaborates on relevant governance documents to support BU activities and manage risk. Drives the implementation of program policies, standards, and procedures. Ensures timely communication around current and emerging issues and regulatory requirements. Qualifications Bachelor's Degree and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk OR High School Diploma or GED and 12 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk Preferred Area of Study: Finance or Risk ManagementPreferred Area of Experience: Project Management, Internal or External ConsultingLicense or Certification Type: CRCM, PMP, CERP, CAMS; ISACA CISA, ISACA CRISC PreferredSkill(s): Knowledge of risk techniques, practices, and control frameworks, Knowledge of various banking and government regulatory requirements and processes, Knowledge of regulatory guidance pertaining to enterprise risk and operational risk, Ability to work effectively with associates, senior management and various committees This job posting is expected to remain active for (45) days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. For CA & NY the base pay for this position is relative to your experience but the range is generally $141,913. 00 - $170,296. 00 per year. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a remote role that may be hired in several markets across the United States. manages and executes validation activities associated with risk models. Leads a team of associates in evaluating the conceptual soundness of models to determine their limitations and suitability of use. Establishes the scope and necessary testing of validations, providing guidance to associates as necessary on complex issues. Consults with model owners to resolve questions or deficiencies. Responsible for validation scripts and related documentation. Works closely with business partners on stakeholder reporting, the remediation of findings, and other aspects of model validation that support risk management objectives. Responsibilities Validation Oversight - Oversees associates and processes related to model validations, including independent testing and model inventory updates. Manages the assessment of model design and suitability of use. Provides expert, hands-on support to validation activities, resolving complex issues and process inefficiencies. Maintains scripts and other critical documentation. Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Reporting - Oversees validation reports to ensure the accuracy and completeness of included information. Facilitates stakeholder, auditor, and examiner reporting. Collaboration - Develops productive partnerships between business units and teams involved in model risk management activities. Coordinates interactions with model owners during the course of validation. Supports cross-functional business initiatives and risk management needs. Qualifications Bachelor's Degree and 6 years of experience in Quantitative analysis in a financial institution and regression methodologies, loss forecasting or regulatory capital estimation OR High School Diploma or GED and 10 years of experience in Quantitative analysis in a financial institution and regression methodologies, loss forecasting or regulatory capital estimation Preferred Education: Advanced DegreePreferred Area of Study: Economics, Quantitative Finance, Statistics, or related quantitative discipline License or Certification Type: null null Skill(s): Knowledge of regression methodologies, loss forecasting, or regulatory capital estimation, Familiarity with relational databases and SQL, Knowledge of SAS, R, or other programming language This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in NC, SC or PA, the base pay for this position is generally between $130,000. 00 and $170,000. 00. If hired in CA, NJ or NY, the base pay for this position is generally between $140,000. 00 and $185,000. 00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. Wealth Client Specialists will initiate the administrative review process as required by Regulation. Working as a critical partner with the fiduciary team to identify administrative gaps and responsible for quality assurance and quality control functions consistent with first line of defense established policies and procedures to ensure data integrity and regulatory compliance. Responsibilities Review Process Annually review account integrity. The role proactively initiates reviews as scheduled by reviewing governing agreement, document files, account balances and administrative coding to ensure completeness and alignment. The process will identify exceptions and forward them to the fiduciary team for resolution. Other Duties At times, the Specialist may be called upon to back up other specialist functions to support the Personal Trust team. These functions may include IRA transactional reviews, administrative testing and logging Committee minutes. In addition, the Personal Trust team may initiate special projects requiring the Specialist's participation. Qualifications Bachelor degree with 6 months related banking or financial services experience OR High school diploma or GED with minimum of 4 years of trust or financial services experience Preferred Skills Prior experience in Wealth Management/Trust or financial services Highly organized and efficient at task completion Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office in Phoenix, AZ or Raleigh, NC. The Depot Asset Control team is responsible for managing and maintaining the organization's IT asset lifecycle. This includes handling asset disposal, tracking and investigating asset records, hardware forecasting, stockroom management, legal hold, and ensuring the accuracy and security of IT assets. The team works closely with various departments to ensure compliance with operational standards for asset management. Responsibilities IT Asset Record Accuracy & Investigations: Maintain accurate records of IT assets and conduct investigations when discrepancies arise. IT Asset Disposal: Coordinate and execute the proper disposal of IT assets, adhering to organizational and regulatory requirements. Hardware Need Forecasting & Ordering: Analyze current stock and forecast future hardware needs. Place orders for new equipment and manage procurement timelines. Stockroom Management, Audits, & Controls: Oversee the organization of the IT stockroom, perform regular audits, and enforce inventory control measures. IT Asset Recovery: Coordinate the retrieval of IT assets when replacement equipment is issued or from departing employees/contractors, and ensure proper tracking. Legal Hold Asset Management: Manage and catalog IT assets that are under Legal Hold, ensuring compliance with organizational standards. Asset Data Management: Organize and maintain accurate data related to all IT assets in a centralized system for easy access and reporting. Additional Duties: Assist in creating and updating procedural documentation for asset management. Collaborate with the Hardware Asset Management Compliance teams to ensure adherence to organizationsl policies. Provide support to the Depot Asset Delivery and Site Support teams with respect to IT hardware-related inquiries and issues. #LI-IK1 Qualifications Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer Technical Skills: ServiceNow: Experience in using ServiceNow to track and manage IT assets and tickets. Microsoft Office Suite (Excel): Proficiency in Excel for data analysis, reporting, and inventory management. Active Directory: Basic knowledge of Active Directory for managing and tracking associate employment. Soft Skills: Attention to Detail: Strong ability to maintain data accuracy, ensuring asset records are always up to date and free from errors. Data Accuracy: Prior experience managing large sets of data with a focus on precision and timeliness. Procedure Writing: Ability to document procedures clearly for team use and compliance purposes. Communication Skills: Strong written and verbal communication to effectively collaborate across departments and with external vendors. Time Management: Ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Preferred Qualifications: Experience with IT asset lifecycle management. Understanding of IT security protocols and regulations related to hardware disposal and recovery. Knowledge of legal hold processes and IT compliance standards. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview The Director Product & Portfolio Strategy will lead strategic efforts to optimize the long-term profitability and competitiveness of the Bank's Merchant Services business. This is a leadership role, critical in evaluating new market products and solutions to meet client demand. Manages key product solutioning, sales support, vendor terms/contracts and the enhancement of the client experience. Responsibilities Product Strategy - Develops and implements strategies to grow the Bank's Merchant Services core business products. Supports the bank's deposit acquisition and liquidity strategy. Build and enhance product catalog to align with client demand, ensuring offerings are competitive, profitable, and appeal to the Bank's client base. Manages the strategy, rationalization, and integration of products from acquired institutions into the Bank's existing operating model. Operational Efficiency: Enhancing revenue while controlling expenses. Focus on driving an operational environment that scales for future growth of the Merchant Services business. Mitigate strategic, operational and environmental risk from key third-party processing partners. Considers the compliance, regulatory, and client impacts of all product management activities. Vendor Management: Evaluate, source and bring to market new Merchant products, solutions, and vendors based on client demand. Negotiate terms and review all vendor contracts. Mitigate strategic, operational and economic risk from key third-party processing partners. Managerial Functions - Establishes and monitors expectations to achieve company and division goals. Makes appropriate changes to division policies, procedures, and efficiencies to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development and talent learning opportunities. Qualifications Bachelor's Degree and 10 years of experience in financial services including strategy leadership OR High School Diploma or GED and 14 years of experience in financial services including strategy leadership Preferred Area of Experience: Located in North Carolina; preferable within driving distance to Raleigh or Charlotte Deep understanding of merchant acquiring, payment processing, and risk management Experience with white label partnerships and channel sales models Strong commercial acumen and ability to structure win-win partnership agreements Experience in Product Management, Project Management, or Payment Operations experience Strong knowledge of digital trends impacting banking and card-based payment services Demonstrated ability to lead, organize and manage multiple projects at once Strategic Planning experience Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a remote role that may be hired in several markets across the United States. This position will play a pivotal role in ensuring the effective management of credit administration processes within our lending divisions as they relate to deployment and adoption of risk rating models. This position will be part of team leading the deployment of risk rating models which are critical in maintaining compliance with regulatory standards, optimizing operational efficiency, and supporting credit risk management initiatives. This role serves as a resource and may provide a leadership role to specific workstreams and projects through knowledge in the area of specialization. Risk ratings deployment team is responsible for managing, cross-functional coordinating, and executing on the implementation of the dual risk rating framework across the Enterprise. This role will report to the Senior Director of Credit Risk Administration, and will help drive implementation, training, and adoption of new risk rating framework. The Risk Rating Implementation team will be responsible for leading the technical deployment, establishing governance, documentation, and delivering training and a change management program. The individual in this role will need to liaise across functional organizations with leaders to drive accurate risk ratings, scalable processes, and quick resolutions of issues. They will also be responsible for coordinating across modeling, technology, credit systems organizations and first line partners to ensure successful implementation and adoption and will need to work with Business risk officers to identify potential risks related to processes and systems. A successful individual in this position will have cross-functional skills including strong understanding of credit and risk management, project management and understanding of credit processes at a LFI, strong coding experience in Python or other scripting languages as well as inter-personal skills to build relationships across the enterprise with exposure to various stakeholders including senior credit officers, business teams, senior management and regulatory agencies Responsibilities Operational Support: Understand the technical aspect of model framework and lead optimal code generation in the model execution software platform using Python. Understand the full technical and data architecture and work continuously to improve the risk rating deployment solution and change management roll out of risk rating framework. Supports credit administration business processes through a variety of escalated operational tasks. Develops, implements, and ensures continuous improvement of procedures. Acts as a resource to management and other associates, including production of documentation, presentations, or other materials to educate on risk rating policies and procedures. Handles complex technical matters and participates in special projects. Maintains current knowledge of developments in risk rating in the banking industry to keep staff informed of applicable practices and regulations. Monitors significant trends to determine if policy or strategic changes need to be made and implemented. Oversight: Oversee and enhance credit administration risk rating processes to ensure accuracy, completeness, and compliance with internal policies and regulatory requirements. Review and validate related documentation, including policies, procedures, user-guides, technical model documentation etc. as they relate to the use and application of risk ratings. Risk Management: Assess credit administration risks and develop strategies to mitigate potential issues and minimize or eliminate risk. Ensure adherence to risk management policies and procedures. Stay informed about regulatory changes impacting commercial lending and credit administration practices as they relate to the use and application of risk ratings Risk Management: Assess credit administration risks and develop strategies to mitigate potential issues and minimize or eliminate risk. Ensure adherence to risk management policies and procedures. Stay informed about regulatory changes impacting commercial lending and credit administration practices as they relate to the use and application of risk ratings Process Improvement: Identify opportunities to streamline credit administration workflows and improve operational efficiency by implementing best practices and process enhancements to optimize credit administration procedures and reduce operational risk. Conduct training sessions and workshops for credit administration staff to ensure understanding of policies, procedures, and compliance requirements as they relate to risk ratings. Data Analysis: Sources, compiles, and interprets data to ensure data quality standards adherence. Performs complex analysis and may direct the analytics efforts of the work group. Qualifications Bachelor's Degree and 4 years of experience in Strong analytical skills, attention to detail, and a solid understanding of commercial credit operations, credit documentation, and loan servicing. OR High School Diploma or GED and 8 years of experience in Strong analytical skills, attention to detail, and a solid understanding of commercial credit operations, credit documentation, and loan servicing. Required Area of Experience: Strong analytical skills, attention to detail, and a solid understanding of commercial credit operations, credit documentation, and loan servicing. Credit risk models experience, knowledge of change management activities; familiarity with large bank regulations and governance programs, a plus Preferred Area of Experience: Dual Risk Rating, CECL, Financial Services, Banking, Loan Origination systems such as nCino. Preferred Area of Study: Business, Finance, Accounting, Economics, Computer Science, or Information Services Preferred Education Level: Bachelor's Degree Core Competencies: Project Management skills Analytical skills Detail oriented Interpersonal skills Communication Skills Position Specific Skills: Python Coding Skills Broad knowledge of banking industry, laws, and regulations MS Office: Word, Excel, PowerPoint, Visio, and Outlook. Data science and statistics This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $87,068 to $150,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview The Senior Loan Closer for Community Development Finance plays a critical role in supporting the closing of transactions within the community development and affordable housing space. The position involves a diverse range of responsibilities, including operational support, detailed loan processing and rigorous quality control. The Senior Loan Closer will ensure all transactions comply with relevant bank regulations and standards, by managing documentation and coordinating with various internal and external partners. This role will require effective communication and collaboration skills to ensure smooth and timely loan closings. The Senior Loan Closer will act as a subject matter expert, providing guidance, mentorship, and training to junior members of the CDF team. In this role, the Senior Loan Closer will drive team objectives, contribute to strategic decision-making, and actively work on enhancing operational processes to ensure greater efficiency in the closing of the CDF transactions. As a senior team member, a primary responsibility will be identifying, managing, and completing special projects, and initiatives annually. This role will spearhead the implementation and roll-out of process improvement efforts, ensuring these enhancements align with organizational goals and best practices. Responsibilities Monitor the receipt of all loan documentation and closing due diligence items, as well as tracking deal status throughout the closing process. Review third-party reports, formation documents, and due diligence materials to ensure all pre-closing conditions are fulfilled. Manage loan deposits and fees due at closing, by preparing a detailed construction loan budget, and reconciling closing draws and funding sources. Coordinate with Title and Escrow companies and External Legal Counsel to ensure timely and accurate funding. Reconcile all related invoices against fee/ costing sheets and escrow closing statements. Set up and maintain all credit and loan files, ensuring they are organized and up-to date. Files to be arranged to ensure accessibility and navigability, allowing team members to retrieve information quickly throughout the life of the loan and ensure audits can be performed efficiently post-close. Thoroughly review legal documentation prepared by outside counsel, ensuring that documents accurately reflect the approved terms and conditions of each transaction. Coordinate with external counsel and relationship managers to confirm documentation meets the specific requirements and regulatory standards of the applicable geographic location of the transaction. Manage and track receipt of all executed documents from counsel upon loan closing. Coordinate with counsel to ensure delivery of original loan documents to the Bank. Review and approve deal insurance certificates to ensure compliance with Bank's insurance guidelines and regulatory requirements. Confirm adequate coverage and the validity of each policy. Evaluate GC Payment and Performance Bonds, ensuring each includes a dual oblige rider. Collect and review formation documents, organizational charts and other relevant entity/ individual documentation for KYC submission. Complete annual special projects and process improvement initiatives aimed at enhancing the efficiency of the closing process. Identify areas for improvement, developing and implementing strategies to streamline procedures and increase operational efficiency. Primary point of contact for all closing-related inquires. Serve as subject matter expert on the intricacies of the closing process, ensuring that all questions and issues are resolved in advance of loan closing. Respond to regulatory and compliance related requests, providing clear and timely guidance to ensure adherence to industry standards and regulations. Mentor and support junior staff during onboarding and training, by acting as a liaison and offering guidance with navigating the closing process and developing required skills. Qualifications Bachelor's Degree and 4 years of experience in Real Estate Lending (Commercial Lending), Loan Closing/Servicing/Processing and/or Financial Services OR High School Diploma or GED and 8 years of experience in Real Estate Lending, Loan Closing/Servicing/Processing and/or Financial Services Preferred Education: Bachelor s DegreePreferred Area of Experience: Affordable Housing, Banking, Legal Document Review/ Negotiation, Budget Review, Loan OperationsLicense or Certification Type: null null Skill(s): In-depth knowledge of all facets of Community Development Finance (CDF) to include closing and servicing. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. (Raleigh, NC, Morristown, NJ) This senior role requires a forward-thinking leader who can work independently while managing multiple moderately complex projects, products, and programs across their full delivery life cycle. The incumbent provides oversight of numerous concurrent initiatives and cross-functional teams (including coordination with external groups) in a scaled agile environment, aligning timelines and expectations across departments to achieve organizational goals while effectively managing risk. The Senior Agile Delivery Lead excels in agile execution at scale, guiding quarterly planning and continuous improvement efforts to drive successful delivery across teams and projects. Responsibilities Strategic Planning & Alignment: Collaborate with business and technology leaders, enterprise PMOs, and product managers to ensure delivery objectives and product roadmaps are aligned with strategic business goals. Facilitate quarterly planning sessions (e. g. , Scaled Agile Program Increment (PI) planning) and annual planning to translate strategic roadmaps into executable initiatives, ensuring that priorities are clear, and value delivery is maximized. Stakeholder & Leadership Engagement: Build and manage strong relationships with peer teams and senior leadership. Influence and contribute to defining organizational objectives, workforce plans, and key performance metrics. Champion adherence to established delivery processes and compliance requirements and promote the adoption of industry best practices and standards across the team. End-to-End Delivery Management: Oversee the complete delivery lifecycle for multiple projects and programs, ensuring teams are high performing and business objectives are met. Take ownership of defining project scope, maintaining multi-release roadmaps, managing budgets, staffing, and team capacity, and removing impediments for both project work and ongoing operational activities. Conduct regular team capacity planning reviews to optimize resource allocation and address any gaps or constraints proactively. Develop effective mechanisms to monitor project/program progress and performance, identifying risks, issues, or improvement areas early and implementing corrective actions. Cross-Team Coordination & Dependency Management: Drive collaboration across teams and departments to successfully deliver complex initiatives. Serve as the point person for managing inter-team dependencies and resolving blockers by coordinating with other internal teams and external partners. Provide visibility into team workloads and ensure any capacity constraints or dependencies are communicated and handled in a timely manner. Maintain a log of risks, actions, issues, and decisions (RAID log) for all initiatives, and work with stakeholders to mitigate risks, resolve issues, and document critical decisions and action items. Governance & Compliance Integration: Engage with technology governance, security, and risk management teams (e. g. IT governance committees, InfoSec, Privacy) to ensure all delivery activities and solutions comply with organizational policies and regulatory standards. Act as a liaison between the delivery teams and governance bodies to incorporate security and compliance checkpoints into project plans. Manage audit requests related to projects in your portfolio by coordinating evidence collection and responses and facilitate audit meetings to ensure thorough and timely resolution of any findings. Project Collaboration & Communication: Partner closely with other project managers and program leads to align platform deliverables and timelines with broader enterprise initiatives. Ensure that your application delivery stay on schedule, adjusting plans as necessary in coordination with stakeholders. Provide transparent and regular communication to leadership and relevant stakeholders on project status, key achievements, forthcoming milestones, risks, and mitigation plans, thereby setting and managing expectations effectively. Vendor Oversight: Negotiate and manage relationships with third-party vendors or consultants as needed, ensuring external resources are delivering value, meeting performance expectations, and integrating smoothly with internal teams. Operational Efficiency & Excellence: Continuously improve delivery operations by identifying process bottlenecks and inefficiencies. Implement enhancements and best practices that streamline workflows and accelerate delivery cycles without compromising quality. Ensure that delivery practices are consistent and in line with enterprise standards and controls, working with team members to standardize processes and uphold governance and compliance across all projects. Qualifications Bachelor's Degree and 8 years of experience in Project Management OR High School Diploma or GED and 12 years of experience in Project Management Preferred Education: Bachelors DegreePreferred Area of Experience: Data, Software Development, Infrastructure, Vendor Management, Financial Institution, LFI (Large Financial Institution) License or Certification Type: Project Management Certification Preferred, Certified Scrum Master (Any or Multiples) Preferred, SAFE 6. 0 Certification (Any or Multiples) PreferredSkill(s): Previous oversight of technical or other similar implementations, Knowledge of SDLC, Knowledge of Execution Methodologies or Frameworks (Waterfall, Agile, Hybrid), Knowledge of end to end delivery lifecycle from system or data design to implementation, Understands how to collaborate with leadership to define strategy and approach for solving complicated technical problems, Ability to deliver solutions that solve complex problems, using thought leadership and independent thinking skills, Ability to lead others in the successful execution and delivery of long term, multi-layered projects and initiatives, JIRA, Collaboration Tools (SharePoint, Confluence), Broad knowledge across more than one domain Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Financial Services Specialist supports sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for the fulfillment of deposit accounts, payment solutions, digital access products and lending; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role. Qualities of a successful candidate: Influence: Capable of building rapport with different personalities to drive positive results Sales Outreach: Self-starter that is disciplined enough to manage daily calling activity to achieve required results. Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ability to learn and adapt quickly to new information and technology Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently Agility: Able to process information and move quickly through problem resolution Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: Proactively engaging customers in conversation about their financial needs Opening deposit accounts, small loans and ancillary banking products Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Processing transactions and other account servicing requests Qualifications High School Diploma or GED and 2 years of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program Preferred Education: Bachelor's degree Preferred Area of Experience: Telephone sales, retail banking License or Certification Type: Must possess a valid driver's license. Position may require driving to other offices, bank customers, etc. Bank car not provided. Required Skill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a remote role that may be hired in several markets across the United States. As a first line of defense risk professional, this position is responsible for the support and execution of various risk programs and activities within a Business Unit (BU), adhering to the Bank's Risk Appetite and Corporate Strategy. This role is response for engaging with the BU in management of risks and controls across all risk types. Facilitates and/or monitors execution of risk policies, standards, procedures and/or program requirements. Serves as an effective communication channel between the Risk Management Department, regulators, and FCB BUs. Influences cross-functionally without direct authority. May act as a mentor. Responsibilities Business Risk & Controls Knowledge and Expertise - Maintains and utilizes a deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities and risks. Collaborates with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. Risk Program Execution - Oversees the implementation and maintenance of the BU's risk management framework. Assists the composition and regular maintenance of policies, standards and procedures that support risk program execution. Coordinates risk assessments to evaluate and may manage key risks across the BU. Manages book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives and prioritization of risk management initiatives. Directs the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Monitors the status of effectiveness of issue remediation efforts, providing regular metric-focused and thematic updates and reports to senior management. Coordinate with other functions (i. e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Regulatory Engagement - Participates in regulatory inquires, examinations, and audits in collaboration with internal stakeholders. Coordinates regulatory submissions, response, and report requirements, ensuring accuracy, completeness, and timely submission. Monitors regulatory developments and findings and assesses their potential impact on the organization's risk profile and regulatory compliance. Risk Governance & Reporting - Develop and maintain risk reporting frameworks, dashboards, and metrics to provide senior management with timely and actionable insights into risk profile and risk management activities. Prepare regular risk reports and presentations summarizing key risk indicators, risk trends, emerging risks, and risk mitigation efforts for financial and non-financial risk stripes. Monitor the effectiveness of risk reporting processes and tools, identifying areas of optimization. Facilitate governance (i. e. Forums) and communication routines with the BU team to ensure appropriate distribution of risk program related information. Qualifications Bachelor's Degree and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk -OR- High School Diploma or GED and 12 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk Preferred Area of Study: Finance or Risk ManagementPreferred Area of Experience: Project Management or Internal/External ConsultingLicense or Certification Type: CRCM, PMP, CERP, CAMS; ISACA CISA, ISACA CRISC PreferredSkill(s): Knowledge of risk techniques, practices, and control frameworks, Knowledge of various banking and government regulatory requirements and processes, Knowledge of regulatory guidance pertaining to enterprise risk and operational risk, Ability to work effectively with associates, senior management, and various committees This job posting is expected to remain active for (45) days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. NY the base pay for this position is relative to your experience but the range is generally $141,913. 00 - $170,296. 00 per year. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This position aids fair lending and community goals by providing mortgages for culturally diverse organizations. Originates government, conventional, nonconforming, construction, and permanent mortgage products to strategically drive diverse loan production. Leverages mortgage business opportunities through a variety of sales techniques, including outbound calling for sourced leads. Aids diverse lending and business development efforts to drive revenue aligned with the Bank's goals and objectives. Responsibilities Mortgage Origination - Interviews applicants to obtain necessary information on financial needs and goals, employment, income, credit, assets and liabilities. Utilizes information to qualify the applicant for an appropriate mortgage loan product. Counsels clients on alternative mortgage products to match their capacities and goals. Negotiates rate and terms of loans with applicant in an effort to be competitive and profitable to the Bank. Loan Support - Submits loan applications with complete borrower information, documentation, and other aspects necessary for processing. Coordinates timely processing and closing of loans with processors, underwriters, appraisers, and closing agents. Responds to questions from branch associates and clients concerning status on loans in process. Handles internal referrals on a limited basis. Sales - Represents the Bank in diverse lending and outreach opportunities to generate sales leads. Participates in calling efforts and other sales strategies to leverage potential leads. Identifies opportunities to cross-sell Bank products and services when appropriate with existing clients. Loan Expertise - Maintains current knowledge of all mortgage loan products including eligibility standards, documentation, and underwriting requirements. Understands the sales and usage of government and conventional loan products, mortgage insurance, and down payment assistance programs. Qualifications Bachelor's Degree and 2 years of experience in Mortgage origination or Mortgage telephone sales OR High School Diploma or GED and 6 years of experience in Mortgage origination or Mortgage telephone sales License or Certification Type: Must complete federal registration and annual renewal as required by the SAFE Act. Required, Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. RequiredSkill(s): Proven track record in financial product sales. , Demonstrate strong relationship management skills. , Bilingual (Spanish). Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team. A successful candidate will demonstrate: Management Skills: Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks Influence: Capable of building rapport with different personalities to drive positive results Agility: Able to process information and move quickly through problem resolution Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures Research and resolve transaction/cash discrepancies Hiring, supervision, and performance management of service line associates Processing transactions accurately and efficiently Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management Preferred Area of Experience: Management or supervisory experience, retail banking Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This position services the Bank's Insurance division by managing the coverage verification process for each customer. Ensures the accuracy of recorded policies to those received from carriers through processing and validation activities. Coordinates and communicates effectively with all parties involved. Responsibilities Support & Service - Performs data entry, processing, and risk analysis to place customer coverage. Supports sales team by maintaining accurate customer account information. Answers inquiries, resolves issues, and conducts other activities as related. Collaboration - Works directly with carriers and clients in completion of daily servicing activities. Liaises with carrier policy and accounting systems to consolidate information and resolve policy issues. Communicates successfully with customers regarding their coverage and accounts. Product Proficiency - Maintains insurance knowledge in order to meet customer needs. Recommends appropriate carrier and products to place coverage. Validation- Checks policy renewals and endorsements for accuracy, requesting corrections from carriers when necessary. Investigates and resolves delinquent or missing items on accounts. Qualifications High School Diploma or GED and 2 years of experience in Support or Customer Service or Insurance Agency OR N/A and N/A years of experience in Support or Customer Service or Insurance Agency Preferred Area of Experience: P&C Insurance Services License or Certification Type: Property & Liability Insurance License Required Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This position oversees the sourcing of software, services and consulting contracts for the Bank. Manages a team of associates that fulfill business needs through the planning and execution of sourcing projects. Ensures that all sourcing operations are cost-effective, compliant with Bank policies, and appropriately mitigate risk. Works closely with internal stakeholders and clients to provide vendor solutions for business challenges. Develops standard processes and governance to establish a consistent approach across the department for contract structuring, negotiation, execution and management. Responsibilities Sourcing Oversight - Leads the planning, execution, and successful completion of sourcing programs and projects. Manages an associate team that negotiates vendor solutions for business needs. Conducts ongoing monitoring of program effectiveness and associate performance, implementing process enhancements as necessary. Oversees effective, consistent communications between sourcing team and internal stakeholders. Directs contract structuring and negotiation, providing guidance on complex vendor relationships or issues. Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Business Support - Develops a change management strategy and communication plan that minimizes risk while maximizing benefits. Works closely with management, lines of business, and project teams throughout sourcing activities. Facilitates larger Bank initiatives including mergers and acquisitions. Risk Management - Collaborates with the Risk Management department to align with the Third Party Risk Management program, and to foster risk management education and awareness. Qualifications Bachelor's Degree and 10 years of experience in Contract Structuring and Negotiation (Price and terms) for Services, Consulting, Software and Outsourcing Agreements OR High School Diploma or GED and 14 years of experience in Contract Structuring and Negotiation (Price and terms) for Services, Consulting, Software and Outsourcing Agreements Preferred Education: Bachelor's DegreeLicense or Certification Type: IACCM- MCCM Preferred, ISM-CPSM Preferred, CRVPM- Certified Regulatory Vendor Program Manager Preferred Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. The Product Manager of Payment Facilitation will lead and oversee the bank's payment facilitation operations, ensuring seamless and secure payment processing for clients. This role involves strategic planning, team leadership, and collaboration with various departments to enhance payment solutions and drive innovation. Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner. First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N. C. , First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U. S. financial institution with more than $200 billion in assets. SVB Be Part of a Bank Like No Other When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. Responsibilities • Strategic Leadership: Develop and implement the bank's payment facilitation strategy, aligning with overall business goals. • Team Management: Lead, mentor, and manage a team of payment professionals, fostering a culture of excellence and continuous improvement. • Operational Oversight: Ensure efficient and secure payment processing operations, including transaction monitoring, fraud prevention, and compliance with regulatory requirements. • Innovation and Improvement: Identify and implement new payment technologies and solutions to enhance customer experience and operational efficiency. • Stakeholder Collaboration: Work closely with internal and external stakeholders, including IT, compliance, risk, credit, client facing teams, clients and vendor relationships to ensure cohesive and effective payment operations. Partner with risk management leader to develop and maintain robust risk management practices to mitigate potential payment-related risks. • Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the success and efficiency of payment facilitation operations Qualifications Bachelor's Degree and 6 years of experience in Banking or Financial Services OR High School Diploma or GED and 10 years of experience in Banking or Financial Services. 6 years of Product Management Expereience If hired in NY or CA, the base pay for this position is generally between $165,240. 00 and $194,400. 00. If hired in NC, TX, AZ, IL the base pay for this position is generally between $137,700. 00 and $162,000. 00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: ************* firstcitizens. com/benefits

Overview This position serves as personnel available to borrowers by phone that are experiencing financial hardships. Provides assistance and information to borrowers on possible Loss Mitigation options and the subsequent needed actions. Facilitates the receipt of a complete hardship application and remains in contact with the borrower throughout the process. Prepares and reviews documentation to ensure all servicing efforts on covered accounts comply with applicable regulations and investor guidelines. This position is considered the first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. Responsibilities Loan Resolution - Responsible for contacting borrowers in financial distress to gather information and required documentation for a complete Loss Mitigation Application. Maintains contact with borrower throughout the process, sending applicable written notices or disclosures. Monitors approved plans until the borrower completes short term repayment plans or makes the required payments. Client Support - Identifies and supports clients who are eligible for assistance. Contacts clients who are in Foreclosure, who were dismissed or discharged from bankruptcy, or who have inquired about possible assistance in order to begin the process. Operational Support - Acts as a liaison between business units, Retail Credit Underwriting teams, and branches regarding distressed borrowers. Portfolio Servicing - Participates in servicing efforts for acquired institutions. Works with acquired institutions to service defaulted or covered assets, and to assist with mortgage loans. Modifies or recommends charge offs as appropriate. Qualifications Bachelor's Degree and 1 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default OR High School Diploma or GED and 5 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default Skill(s): Knowledge of applicable regulations Spanish Language skills highly preferred. This job posting is expected to remain active until March 7th, 2025. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office in Raleigh, North Carolina. As an IT Desktop Manager, you will lead the East Coast desktop support team. This role will manage a combined group of full-time associates and managed resources to deliver high-quality desktop support aligning with our technology initiatives and business goals. This position oversees resource allocation, standard operations, and project delivery while fostering professional growth within the team. In addition, they oversee desktop support services, including hardware and software troubleshooting, device imaging, software deployment, and user support. The ideal candidate will have a strong technical background in IT support, combined with excellent team management and customer service skills. Responsibilities Project and Product Management Direct and Oversee IT Projects, ensuring alignment with organizational goals and guiding principles. Assign tasks, manage schedules, and report on progress and results. Utilize centralization management systems (Jira). Develop and implement methods for tracking performance and achieving deliverables. Managerial Functions Establish clear performance expectations and ensure accountability for team deliverables and individual contributions. Regularly evaluate team performance, provide constructive feedback, and implement improvement plans when necessary. Proactively identify skill gaps within the team and develop targeted training and mentoring programs to close them. Drive a culture of excellence, collaboration, and continuous improvement, ensuring team alignment with organizational goals. Maintain oversight of resource allocation to ensure critical business needs are met without compromising team capacity or morale. Hold both internal team members and external vendors accountable for meeting deadlines. Define and monitor team expectations to meet departmental and company objectives. Update and enforce IT policies, standards, and procedures to enhance efficiency. Support resource prioritization, budget, capital planning and forecasting of needs. Business Support Partner with business units to define and prioritize technical requirements. Oversee system modifications architecture updates, and cross-functional impact assessments. Refine technology roadmaps to align with business strategies and evolving needs. Technical Expertise Act as a strategic advisor to senior leadership and technical expert to team members. Ensure compliance with configuration, change control, and security standards. Stay informed on industry trends and identify opportunities for innovation. Manage vendor relationships to support system updates and maintenance. Qualifications Bachelor's Degree and 6 years of experience in applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering Preferred Qualifications: Previous leadership for technical implementation Knowledge of Standard Development Life Cycles (like Waterfall or Agile) Knowledge of system and data design Previously managed a help desk, desktop or infrastructure team of at least 5 or more Ability to coach and manage processes Large Financial Institution experience First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: ************* firstcitizens. com/benefits. #LI-JM1

Overview This is a remote role that may be hired in several markets across the United States. As a first line of defense risk professional, this position is responsible for Business Unit (BU) risk activities in adherence with the Company's Risk Appetite and Corporate Strategy. Supports the management of business risks and controls across all risk types. Enables and/or monitors execution of risk policies, standards, procedures and/or program requirements. Provides advisory services to manage risks. Facilitates effective communication between the business, the 2nd & 3rd line, and regulators. Influences achievement of shared department goals. Acts as a mentor to associates. Responsibilities Risk Strategic Activities - Works with Business Risk & Controls leader and senior management to oversee risk management strategies ensuring key risks are appropriately managed and are aligned. Provides BU risk considerations for business/strategic plans. Reviews and challenges risk programs outputs, ensuring bank, framework, and regulatory alignment. Business Risk Management Support - Supports the execution and implementation of policies, standards, and procedures with BU associates in alignment with the Company's risk management framework. Aids the business in identifying risks & control gaps. Leads the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Collaborates with BU and stakeholders to develop and execute on action plans and mitigation strategies to address root causes & prevent recurrence. Monitors the status and effectiveness of issue remediation efforts, providing regular updates and reports to senior management. Coordinates with other functions (i. e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Supports prioritization and capacity assessment, ensuring resource alignment with strategic objectives and risk management initiatives. Maintains and utilizes a deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Interpret and operationalize 2nd line requirements for business area. Collaborate with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. Regulatory and Internal Audit Engagement - Participates in regulatory and Internal Audit inquiries, examinations, and audits in collaboration with internal stakeholders. Support the business development of regulatory submissions, response and reporting requirements, driving accuracy, completeness, and timely submission. Monitor regulatory developments and findings and assess their potential impact on the organization's risk profile and regulatory compliance. Risk Governance & Reporting - Develops BU risk reports that provide a comprehensive view of risks impacting the BU. Monitors BU risk and control performance. Effectively manages and summarizes top and emerging risks and actions to address impacts. Reports key indicators and limits to ensure timely escalation of breaches as required by the Risk Appetite Framework (RAF). Advises BU senior leadership in relevant risk governance meetings utilizing understanding of the BU operations, risks, controls and related laws and regulatory guidance. Provides feedback and collaborates on relevant governance documents to support BU activities and manage risk. Drives the implementation of program policies, standards, and procedures. Ensures timely communication around current and emerging issues and regulatory requirements. Qualifications Bachelor's Degree and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk -OR- High School Diploma or GED and 12 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk Preferred Area of Study: Finance or Risk ManagementPreferred Area of Experience: Project Management, Internal or External ConsultingLicense or Certification Type: CRCM, PMP, CERP, CAMS; ISACA CISA, ISACA CRISC PreferredSkill(s): Knowledge of risk techniques, practices, and control frameworks, Knowledge of various banking and government regulatory requirements and processes, Knowledge of regulatory guidance pertaining to enterprise risk and operational risk, Ability to work effectively with associates, senior management and various committees This job posting is expected to remain active for (45) days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. NY the base pay for this position is relative to your experience but the range is generally $141,000. 00 - $200,000. 00 per year. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.