Patient Service Representative Jobs in Seattle, WA

Availability: Monday - Friday, 6:30 am to 3:30 pm, or 7 am to 4 pm. Are you a proactive, customer-focused professional looking for an opportunity to grow in a fast-paced, team-oriented environment? Do you thrive on solving problems, providing exceptional service, and working with a high-energy team? If so, this role could be for you! This nationwide distributor of building materials is looking for a bilingual (Spanish-speaking a huge plus!) Customer Service Representative to support sales, distribution, and client relationships. With 75+ locations and 700+ employees, this company prioritizes employee growth, career development, and a strong team culture. This position is responsible for all areas of sales support & service for customers, including sales orders, documentation, inquiry and troubleshooting. Supports the field sales force and proactively helps develop sales and distribution. What You'll Do: Be the go-to resource for customers-processing orders, troubleshooting issues, and ensuring seamless service. Support the field sales team, by performing quotes, maintaining accounts, and helping drive revenue and customer satisfaction. Coordinate with key departments (dispatch, credit, purchasing, etc.) to keep operations running smoothly. Enter and manage data in the inventory/sales system, process purchase orders, and reconcile invoices. Set up delivery schedules and order/track special orders items. Completing reconciliation at end of orders Balancing purchase orders and invoices Problem-solve customer inquiries and provide top-tier support Occasionally visit field locations to enhance customer service strategies. Qualifications: Customer service experience (construction, retail, manual labor, or related industry preferred) Spanish-speaking skills a HUGE plus-bilingual candidates are strongly encouraged to apply! Strong Microsoft Office (Excel required) proficiency. Excellent communication skills and a passion for helping customers. Ability to work independently and collaboratively. High energy, strong organizational skills, and attention to detail. Ability to stay calm and positive under pressure. An offer of employment is contingent on successfully passing a pre-employment background screen and drug test which includes screening for the use of cannabis. CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. If you need assistance or an accommodation due to a disability, you may contact us at ****************** or 1+************ (ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy.

We're looking for a friendly and organized Admin Assistant & Data Entry Clerk to join our team! If you're great with computers, have speedy typing skills, and a keen eye for detail, we want to hear from you!In this role, you'll be balancing a variety of tasks-like entering data, answering phones, filing, scanning, and assisting with mail and research projects. You'll also play an important part in customer service by answering calls and directing customers to the right team or person. You'll be helping out different departments, so no two days will ever look the same!We're looking for someone who thrives in a busy, dynamic environment, is super organized, and loves to help people. The position is Monday to Friday during regular business hours, but we're flexible and happy to work around your schedule if needed. Here's a quick look at what you'll be doing: Entering data from paper documents into the computer Typing data exactly as it appears on the documents Creating spreadsheets to track information Checking data for accuracy by comparing it with source documents Scanning and uploading documents into our system Helping with research and organizing information Assisting with other office tasks as needed Customer Service: Answering calls and directing customers to the correct person or team for support Requirements: Strong typing skills Experience with Microsoft Office (Word, Excel, etc.) Comfortable with office equipment and computers Good communication skills and a helpful attitude toward customers Great attention to detail Ability to switch between different tasks as needed Schedule: Monday- FridayShift: DayStarting Pay: $21.00 - $23.00 per hour (DOE) Benefits: · Medical· Dental· Vision· Short Term Disability· Term Life and AD&D· Identity Theft Protection· Prescription Plan· 401 (K) Retirement Savings Plan If you see yourself as a Data Entry Clerk or would like to learn more, apply now or call (425) ###-#### to chat with a recruiter!

South Sound Radiology is hiring for a Patient Services Representative (PSR) II. Our ideal candidate is a dedicated and detail-oriented individual with excellent customer service skills. The position requires an individual who is able to provide compassionate support, ensure a seamless registration process with accurate data entry, and deliver excellent service over the phone to a high volume of callers efficiently and productively. Strong knowledge of medical insurance and prior-authorization is essential. Location: Beautiful Olympia, Washington. Geographically located between the salt waters of the Puget Sound and the fresh waters of Budd Inlet and the Deschutes River. The South Sound offers stunning views of Mt. Rainier and the Olympic Mountain range. Compensation: Hourly wage range is $22.37 - $32.34. Wage is based on multiple factors, including but not limited to direct job-related experience, knowledge, skills, abilities, and employment status. Work Schedule: Monday - Friday, Day Shift (9:00 am-5:30 pm) Benefits: 2 Medical plans to choose from, dental, vision, life, and LTD HSA and FSA available A 401(k)-employer match, with a profit-sharing component Up to 21 paid days off per year 8 paid holidays annually Life and disability insurance Learning opportunities through professional development programs Educational Assistance Mid-year performance increase Discretionary end of year service bonus Position Summary: The role requires multitasking in a fast-paced environment, demonstrating patience and the ability to collaborate effectively with coworkers. Attention to detail and accuracy are key, as is the ability to provide exceptional service to both patients and colleagues. Compassion, teamwork, and a positive attitude are at the heart of this position. Performs a variety of clerical functions that support the overall Imaging Center Ensure accuracy in medical imaging scheduling, including exams and procedures Adapt to changes in a fast-paced, dynamic environment Provide compassionate and professional customer service to patients and callers Efficiently multitask in a demanding call center setting Possess strong knowledge of prior-authorization, insurance, and registration processes Provide accurate cost estimates for imaging procedures Collaborate closely with technologists to coordinate exam/procedure protocols Assist co-workers daily to ensure smooth operations and team-oriented success Maintain professional correspondence with both internal staff and external providers Support and respond promptly to inquiries and referrals from the patients and referring providers Knowledge to respond to patient questions regarding routine billing and insurance matters Accurately enter incoming orders in a timely manner Ability to meet or exceed performance metrics, with a focus on quality, accuracy, and timeliness Ability to de-escalate conflict situations with minimal supervisory assistance but able to recognize when a situation is beyond individual training/expertise and requires assistance Qualifications and Requirements High School diploma or equivalent Minimum of 1 year experience in a customer service position, required. Minimum of 1-year medical office experience. Knowledge of medical insurance preferred Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time Demonstrates a professional demeanor in appearance and behavior in all work-related interactions To protect physicians, employees, and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions. New hires will be required to present written proof of COVID-19 vaccination or a written request for an Exemption within 30 days of hire. About Radia South Sound Radiology is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. #INDSSR

At Adaptive, we're Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. As an Adapter, you'll have the opportunity to make a difference in people's lives. With Adaptive, you'll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application. It's time for your next chapter. Discover your story with Adaptive. Position Overview The Accessioning Specialist III is an experienced team member who accurately accessions various types of samples, manages samples throughout their lifecycle at Adaptive, and demonstrates an understanding of multiple workflows. Specialists in this role spend approximately 80% of their time in the lab and 20% of their time working on a variety of tasks and/or projects to support the department. Key Responsibilities and Essential Functions Primary Responsibilities * Receive and accession samples into the Laboratory Information System * Identify problem samples/shipments and either resolves the issue or escalates to proper entity * Enter, upload, and ensure accuracy and completeness of information pertaining to samples and related projects through multiple systems * Perform sample transfers at the appropriate temperature to each department at designated times * Ensure there is a record of every system transaction relating to each managed sample in order to evidence sample Chain of Custody (COC) * Ensure appropriate storage and transfer of each physical sample through the entire sample management lifecycle * Perform sample disposition management (disposal, return, re-purpose requests, and other advanced sample management tasks) * Perform check-in and check-out of biological samples * Work independently with a strong understanding of underlying processes and excellent time management capabilities * Identify and communicate ideas for process improvements and work with management for approval and implementation * Capable of performing training of junior staff, and competency assessments for accessioning functions * Performs other duties as assigned by Manager or other senior staff * Follow document processes, safety protocols and laboratory regulations including Good Clinical and Laboratory Practices (GCLP), College of American Pathologists (CAP), Clinical Laboratory Improvements Amendment (CLIA) Core Competencies * Job Knowledge: performs all functions associated with clinical and batch accessioning and a majority of sample management tasks in accordance with SOPs, work orders, protocols, and training guides * Quality standards: consistently delivers high quality work, free from defects * Productivity: prioritizes and organizes work effectively to meet assigned deadlines and turnaround times. Able to fully manage and accession nonstandard shipments, communicate delays and problem solve. Makes productive use of their time and proactively looks for tasks to do during downtime. * Dependability: carries out instructions and tasks to completion. Follows up appropriately and takes initiative or improve efficiency. * High impact team player: maintains a positive and harmonious attitude in the work environment. Able to build relationships within Adaptive and navigate different personality styles with the intent to achieve operational goals. * Time management: accurately updates timecard by designated due date. Adheres to the guidelines in the employee handbook. Position Requirements (Education, Experience, Other) Required * High School Diploma/Associate degree * 2+ years of experience working in a clinical laboratory performing CLIA high complexity testing or working with clinical samples in a regulated laboratory Preferred * Earned Bachelor's degree in Biology, Molecular Biology, Immunology or Chemistry * Experience in a high throughput clinical, research or pathology testing laboratory * Ability to work in an accurate and timely manner in a fast-paced, team environment * Experience with LIMS systems, and web-based applications * High integrity and experience with HIPAA compliance * Experience delivering excellent customer service * Any additional trainings or courses relevant to the role * Demonstrates exceptional professionalism and stands out as a person of high integrity Working Conditions The job involves working in a laboratory handling human biological specimens. Employees work on assigned shifts which may include late evenings and weekends. Occasional flexibility and willingness to work more than assigned hours is expected. Physical Requirements * Individuals are required to sit or stand for much of the workday and perform data entry into computer systems * Individuals must be able to lift up to 30 lbs * Individuals must be able to wear personal protective gear correctly while in the laboratory Compensation Hourly Rate: $23.31 - $31.53 Other compensation elements include: * equity grant * bonus eligible ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment. Interested in this position, but don't meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn't match all the qualifications; you may be the exact candidate we're searching for! Adaptive is not currently sponsoring candidates requiring work authorization support for this position. Adaptive's posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate's ability to meet minimum qualifications (skills/experience/education), a candidate's ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives. Adaptive's benefits at-a-glance. Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the Equal Employment Opportunity Posters for more information. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email **********************. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail accommodations@adaptivebiotech.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.

Welcome to a medical center where you're the center of attention. Pay range: $21.79 - $32.69 Responsible for exemplary customer service in greeting and orientation of patients and visitors to the hospital. Interviews the patient for complete demographic and financial data to complete the registration process accurately, efficiently and promptly. Collects appropriate monies, obtains appropriate signatures, notifies patients/guests of hospital regulations, policies and services. Part Time / Days 0.5 FTE / 20 hours per week Qualifications: High School Diploma required, Bachelors Degree preferred. Formal training in medical terminology, hospital finance and customer relations is preferred. Previous admission/registration experience or previous physician office, hospital or other frontline customer contact experience in in a fast paced, high volume business setting preferred. Demonstrated customer service skills required. Exceptional interpersonal skills to interview, educate and advise patients of hospital policies and the professionalism to positively interact with individuals at all levels of the organization are required. Knowledge of the financial requirements of insurances, HMO and PPO organizations and state and federal programs. Must be articulate and skilled in teaching patients how to access the healthcare system. Intermediate level typing skills required. Knowledge of medical terminology preferred. Ability to work independently and in a team environment. Must have the ability to work in a fast paced area, where the performance and concentration of several tasks may be required simultaneously. Why join Overlake? We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that truly sets us apart. Local, visible leaders who care about you. A values-based work environment. An active Diversity, Equity & Inclusion Council. Medical insurance premiums as low as $0 per month. Many Overlake services covered at 100%. Tuition reimbursement up to $10,000 per year. Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting. Pre-tax and Roth after tax retirement savings plans. An expanded Employee Assistance Program. A caregiver support program to help with everything from childcare to eldercare. Free parking and Orca transit passes. If this sounds like an environment where you'll thrive, we'd love to hear from you. How much will this job pay? Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity.

Welcome to a medical center where you're the center of attention. Pay range: $21.79 - $32.69 Responsible for exemplary customer service in greeting and orientation of patients and visitors to the hospital. Interviews the patient for complete demographic and financial data to complete the registration process accurately, efficiently and promptly. Collects appropriate monies, obtains appropriate signatures, notifies patients/guests of hospital regulations, policies and services. Part Time / Evenings 0.875 FTE / 10-hour shifts Schedule: 7 days on / 7 days off Qualifications: High School Diploma required, Bachelors Degree preferred. Formal training in medical terminology, hospital finance and customer relations is preferred. Previous admission/registration experience or previous physician office, hospital or other frontline customer contact experience in in a fast paced, high volume business setting preferred. Demonstrated customer service skills required. Exceptional interpersonal skills to interview, educate and advise patients of hospital policies and the professionalism to positively interact with individuals at all levels of the organization are required. Knowledge of the financial requirements of insurances, HMO and PPO organizations and state and federal programs. Must be articulate and skilled in teaching patients how to access the healthcare system. Intermediate level typing skills required. Knowledge of medical terminology preferred. Ability to work independently and in a team environment. Must have the ability to work in a fast paced area, where the performance and concentration of several tasks may be required simultaneously. Why join Overlake? We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that truly sets us apart. Local, visible leaders who care about you. A values-based work environment. An active Diversity, Equity & Inclusion Council. Medical insurance premiums as low as $0 per month. Many Overlake services covered at 100%. Tuition reimbursement up to $10,000 per year. Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting. Pre-tax and Roth after tax retirement savings plans. An expanded Employee Assistance Program. A caregiver support program to help with everything from childcare to eldercare. Free parking and Orca transit passes. If this sounds like an environment where you'll thrive, we'd love to hear from you. How much will this job pay? Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity.

Become a part of our caring community and help us put health first The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management * Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. * Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console. * Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. * Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. * Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. * Completes requested schedules for all add-ons and applicable orders: * Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. * Schedules TIF OASIS collection visits and deletes remaining schedule. * Reschedules declined or missed (if appropriate) visits. * Processes reassigned and rescheduled visits. * Ensures supervisory visits are scheduled. * Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. * Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. * Verifies visit paper notes in scheduling console as needed. * Assists with internal transfer of patients between branch offices. * If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. * If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: * Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. * Must have at least 1 year of home health experience. * Prior packet review / QI experience preferred. * Coding certification is preferred. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,900 - $56,200 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

GREAT PEOPLE WORK HERE! Watch Why at ******************************************* is located in Bellevue, WA - 10 miles from Seattle. About Us: Hope and Future for every child and family Hope and Future. These simple words represent the journey we take with our families. Are you looking for a collaborative place where you can see daily that your talents are making progress for the whole-child? Our commitment to hope and future for children and families affected by developmental challenges around the world is as strong today as when ICAN was founded in 2008. Our founder and owner, a Speech Language Pathologist recognized his patients would benefit tremendously from having a single location to receive comprehensive therapy services. So he created ICAN, now the largest multi-disciplinary neurodevelopmental clinic in Washington State. Our strength is our People, a Team of dedicated clinical providers and support staff that work together to make a difference in patients' and families' lives. Position: The role you would play on our Multi-disciplinary Team We are looking for an energetic, dependable, and positive team player to join our fast-paced pediatric clinic. As a Patient Experience Representative at our front desk, you will assist patients and families in person as well as over the phone ensuring our patients are receiving the highest level of care. Hours Monday - Friday 11:00am to 5:00pm Key Responsibilities: Provides a high level of customer service to our patients and families Greet all families and patients and provide support and direction as needed Schedule, reschedule, and coordinate all patient appointments per clinic protocol Maintain excellent customer service on all communication in person, via phone, and via e-mail Accurately review and complete intake paperwork as needed Maintain updated records and files When necessary, collect payments from patients in a genuine, caring, and friendly manner Key Qualities: Kind, friendly, and respectful Organized, with good time management skills Able to multi-task Strong attention to detail Flexible and comfortable working in a fast-paced environment Works well with a diverse group of people Self-motivated Requirements: High school diploma/GED 1 year of in-person customer service experience Detail focused with ability to be patient Proficient with technology Able to communicate professionally verbal and written Our Commitment to an Exceptional Culture We live our Culture everyday by embracing a Code of daily intentional behaviors: Our Patients - we invest in our patients with compassionate care and pride Innovation - creating a better way Community - we are building this together Growth - we change to embrace our future ICAN is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Any concern or question about equal opportunity at ICAN should be directed to our HR Department at hr@i-can.center for an immediate response.

Overview As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) MONDAY- 10AM-7PM, TUESDAY 8AM-5PM, WEDNESDAY 8-5, THURSDAY 8-5PM, FRIDAY 7-4PM Responsibilities Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications At least one year related experience Knowledge of dental terminology Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications Previous experience in a dental or medical office setting Compensation $22 - $24 an hour About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands. com #LI-RS1

Patient Access Representative - MUST live in Washington or relocate Job Number: 1323436 Posting Date: Nov 27, 2024, 5:00:00 AM Description Job Summary: Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage. Perform general patient account management duties, such as, obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data. Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors. Function as liaison to Patient Financial Services and the Health Plan. Communicate with external government payors and employers, as necessary. Work directly with patients on billing related matters and provide fee estimates to patients for Kaiser Permanente services. May perform duties related to cash collection and depositing. Demonstrate strong customer service and communication skills. Adhere to HIPAA and patient confidentiality requirements. May act as the patients first point of contact with Kaiser PermanenteEssential Responsibilities: Patient Access and Registration: Answer phones; Perform appointment making processes; Complete accurate patient registration, such as, verification of patient demographics and payor coverage; Perform check-in, check-out, admit and discharge tasks; Build and maintain appointing templates; Perform MyGH set up verification; Communicate with patients via multiple channels; Process internal and external referrals.General Account Management:Confirm and set up payor coverage structures; Obtain prior authorization for services; Process appropriate items in the patient, claim edit and charge review work queues; Act as liaison to Patient Financial Services and the Health Plan; Communicate with external government payors and employers, as necessary; Perform manual service capture and data entry; Act as liaison to Health Information Management Coding Specialist for facility specific coding issues; Apply account review criteria and billing guidelines in preparation for off site billing of professional services; Provide fee estimates for KP services; Assist patients with billing questions.Cash Collection and Depositing: Collect co-pays and cost shares for services; Process refunds; Perform daily cash reconciliation and reporting for retail transactions; Process daily till closeout; Prepare bank documentation, combine and reconcile deposits of cashiers in the facility.Customer Service: Adhere to Kaiser Permanente behavior & appearance standards; Demonstrate strong customer service and communication skills; Treat customers with courtesy and respect; Adhere to HIPAA and patient confidentiality requirements; May act as a guide when a patient accesses Kaiser Permanente services Qualifications Basic Qualifications: Experience Minimum one (1) year of experience in a business office within a medical care delivery, hospital, insurance or large contact center environment OR a minimum two (2) years of experience providing excellent customer service in a fast-paced environment.Per the National Agreement, current KP Coalition employees have this experience requirement waived. Education High School Diploma OR General Education Development (GED) required. License, Certification, Registration N/A Additional Requirements: Experience in electronic patient accounting, scheduling or customer information systems.Basic PC skills in MS Windows environment, 10-key and typing (35 WPM).Customer service skills, the ability to effectively communicate with a diverse customer base, and strong organizational skills. Preferred Qualifications: Three (3) years of additional experience in a patient care setting.Use of Epic Cadence/Prelude/Resolute or other patient scheduling and accounting systems.Understanding of Kaiser Permanente billing protocols and cash posting systems.Familiar with medical terminology.Knowledge of delivery system business operations processes, including appointing, account intake and verification, cashiering, financial interviewing, referral processing and data entry.Working knowledge of health care insurance practices and billing.Knowledge of health care payer/insurer types, including state and federal workers. compensation, commercial, subrogation, self-insured, Medicare (CMS) and Medicaid (DSHS).Understanding of Kaiser Permanente insurance products and benefits.Proven ability to establish credibility and respect with patients.Proven ability to problem solve and take initiative.Ability to provide feedback and education to other staff regarding correct procedures.Six (6) months experience in processing various types of billing, including workers compensation, subrogation, coordination of benefits, and private/self-pay.Demonstrate a high degree of adaptability, productivity, and reliability as well as an ability to work independently in an ambiguous environment.Effective interpersonal, communication, and customer service skills for both face-to-face and telephone interactions with patients, medical staff, and team members.Positive, open-minded, and focused on continuous improvement.Ability to learn new processes, procedures, and software programs quickly, while demonstrating attention to detail and accuracy in their daily work.Vocational training in medical office procedures and billing.Coursework or practical training and experience in ICD-9 and CPT coding.Primary Location: Washington-Seattle-Capitol Hill South Building Regular Scheduled Hours: 40 Shift: Day Working Days: Mon, Tue, Wed, Thu, Fri Start Time: 08:45 AM End Time: 05:45 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Job Level: Individual Contributor Job Category: Customer Services Public Department Name: Central Campus South - Reception/Cashier - 1130 Travel: No Employee Group: J04|OPEIU|OPEIU Local 8 Posting Salary Low : 22.6 Posting Salary High: 34.2 Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.Click here for Important Additional Job Requirements. Share this job with a friend You may also share this job description with a friend by email or social media. All the relevant details will be included in the message. Click the button labeled Share that is next to Submit.

Department: UW MEDICAL CENTER - NORTHWEST - ED ADMITTING Closing Info: Closes On 04/02/2025 Salary: $23.13 - $33.65 per hour Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, **click here. (******************************************************************************************************************************************** **UW Medical Center-Northwest - Financial Admitting and ED Registration** has an outstanding opportunity for a **Patient Services Specialist 2** to join us in our ED Registration department. **WORK SCHEDULE** + 75% FTE (30 hours per week) + Day Shift **POSITION HIGHLIGHTS** + The Patient Services Specialist 2 performs a variety of admitting department tasks including but not limited to: patient registration, general clerical support, customer service, and operating the switchboard + Be a part of a team dedicated to supporting UW Medicine where Patients Are First **PRIMARY JOB RESPONSIBILITIES** + Greets, direct, and assist all patients and visitors in a friendly, welcoming, and professional manner + Ensures patients understand admission policies and procedures + Coordinate obtaining interpreters for patients as appropriate + Performs admitting or pre-admitting procedures upon arrival of patients to include register patients; verify, collect, and update demographic and financial information by appropriate means + Determine eligibility for care by use of payer web portals and phone inquiries + Collect co-payment or other patient liabilities + Respond to patient questions; provide directions to specified areas such as clinics, units, ancillary and support departments, parking and eating facilities + Assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources **REQUIREMENTS** + High School graduation or equivalent + One year of healthcare, administrative, or customer service experience + An equivalent combination of education and experience may substitute for stated requirements **ABOUT UW MEDICAL CENTER-NORTHWEST** UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances. The UW Medical Center-Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring **Northwest Outpatient Medical Center** and **Specialty Care Meridian Pavilion.** **Teamwork. Community. Opportunity. (************************************************************************************ **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team. (********************************** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

NW Sports Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Bremerton, WA Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

The Coding Specialist is a functional member of Central Business Services at SMG. The Specialist is an entry-level coding professional who is responsible for the timely, accurate, and comprehensive review of provider claims to optimize reimbursement and ensure compliance with all regulatory statutes. This position also works with the department to identify trends and educational opportunities for providers to ensure proper coding, documentation, and accuracy of billing within their areas of responsibility/specialty. Providence caregivers are not simply valued - they're invaluable. Join our team at Swedish Health Services DBA Swedish Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: National Certified Inpatient Coder upon hire. Or National Certified Professional Coder upon hire. Or National Certified Coding Specialist - American Health Information Management Association upon hire. Or National Certified Coding Specialist - Physician - American Health Information Management Association upon hire. Or National Registered Health Information Technician - American Health Information Management Association upon hire. Or National Registered Health Information Administrator - American Health Information Management Association upon hire. 2 years of ICD-10-CM and CPT coding experience performing clinic and hospital based inpatient and outpatient coding for professional billing. Preferred Qualifications: Associate's Degree or equivalent technical school completion of a certified coding program and 2 to 3 years related coding experience. Will consider applicants with relevant education and/or experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

The Coding Specialist is a functional member of Central Business Services at SMG. The Specialist is an entry-level coding professional who is responsible for the timely, accurate, and comprehensive review of provider claims to optimize reimbursement and ensure compliance with all regulatory statutes. This position also works with the department to identify trends and educational opportunities for providers to ensure proper coding, documentation, and accuracy of billing within their areas of responsibility/specialty. Providence caregivers are not simply valued - they're invaluable. Join our team at Swedish Health Services DBA Swedish Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: National Certified Inpatient Coder upon hire. Or National Certified Professional Coder upon hire. Or National Certified Coding Specialist - American Health Information Management Association upon hire. Or National Certified Coding Specialist - Physician - American Health Information Management Association upon hire. Or National Registered Health Information Technician - American Health Information Management Association upon hire. Or National Registered Health Information Administrator - American Health Information Management Association upon hire. 2 years of ICD-10-CM and CPT coding experience performing clinic and hospital based inpatient and outpatient coding for professional billing. Preferred Qualifications: Associate's Degree or equivalent technical school completion of a certified coding program and 2 to 3 years related coding experience. Will consider applicants with relevant education and/or experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions! Job Description Allied Universal is hiring a Candidate Experience Specialist. The Candidate Experience Specialist will offer a standardized, exceptional candidate experience that is welcoming and easy to use with a goal to minimize multiple contact points while navigating the hiring process at Allied Universal. The Candidate Experience Specialist's role is to be the subject matter expert and face of the company to candidates in the specified market. RESPONSIBILITIES: Manage applicants in the post-offer process for an assigned area, advance applicants through the steps required for onboarding Schedule Onboarding and New Employee Orientation (NEO) for new applicants by reviewing completed background screening (Backgrounds Complete) and “Ready for NEO” statuses in the Applicant Tracking System (iCIMS) and business intelligence tool (DOMO) Contact candidates via phone, text, and email to confirm dates available for Orientation and send confirmation email to applicant via iCIMS Review DOMO and ensure applicants are moving through the statuses Background Check Completed (and no driving) > Schedule for NEO 3rd Party BG Check > Review BG and see if complete, Schedule for NEO if completed Ready for NEO > Those who have previously been reached for NEO but haven't responded yet Outreach again NEO Scheduled > Confirm with candidate their NEO arrival, ensure no further questions from candidate Background Check Initiated > This candidate has not completed BG invitation, touch base and offer to help them complete it Background Under Review > Has the Criminal History card been sent/completed, may need a follow up with HR or Candidate Background in Process > If candidate has been in the step for a couple of days, please review BG in Sterling and see what is pending. Contact Candidate to let them know BG still in process Update iCIMS statuses once applicant is scheduled via person profile Post NEO to On-the-Job Training (OJT) Provide work schedule to applicant (Are we providing any offer/schedule information at time of interview?) Make contact with site manager to ensure new hire has the correct information Make final contact with employee to ensure first day is completed as scheduled Perform the essential duties of the Onboarding Specialist in their absence QUALIFICATIONS: High School diploma or equivalent Prior work experience in a professional administrative environment Able to focus and multi-task in a busy environment Ability to successfully handle stressful situations in a calm and professional manner Effective management skills; able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines PREFERRED QUALIFICATIONS: College degree in business, human resources, or related field of study Human resources and/or recruiting experience Experience using iCIMS or other Applicant Tracking System Experience using WinTeam or other Human Resources Information System Experience using DOMO or other business intelligence tool BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Pay $21.09 hour Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1357984

Patient Services Specialist - Behavioral Health at Swedish Psychiatric Ambulatory Care Center Schedule: Full time, Monday - Friday Job description: Patient Service Specialists are responsible and accountable for the coordination of information and support needed for the flow of patients at our clinics. As a patient-facing caregiver, you'll provide customer service, helping patients through processes like check-in, registration, billing/financial aide and insurance. Patient Service Specialists work in conjunction with our clinical teams to assist with scheduling, clinic operations and more. Swedish Medical Group (SMG) provides an extensive range of ambulatory services to patients throughout the Puget Sound. As a caregiver with SMG, you'll support the delivery of cost-effective, clinically competent, reliable healthcare by following our core values of Justice, Excellence, Dignity, Integrity and Compassion. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. At our Behavioral Health & Psychiatry Clinics, we open our doors to whole-person care by supporting a wide range of mental health concerns. Join our team to support the emotional well-being of all, especially those who are most vulnerable. Benefits and perks: Competitive pay (including holiday pay & shift pay differentials) Best-in-class benefits - full medical, dental and vision coverage from your first day 401(k) plan with employer matching & complimentary retirement planner Generous paid time off for vacation, sick days and holidays Tuition reimbursement & student loan forgiveness programs Wellness & mental health assistance programs Back-up child & elder care to help with care disruptions for your family Voluntary benefits, like pet, auto and home insurance, commuter benefits and more! Required Qualifications: Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion. Preferred Qualifications: Electronic Medical Records (EMR) experience. Previous experience in a healthcare setting. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

We are looking for a Patient Care Coordinator to join our team! We're committed to providing modern, conservative care to all our patients, while making them feel like they're right at home. Our team makes our patients feel confident in their smiles while creating lasting, meaningful relationships along the way. Schedule: Flexible! Either Monday-Friday or Tuesday-Saturday Includes: Mornings, afternoons and at least one closing shift 12-8 Compensation: $20-30/hr Job responsibilities/duties: Answering incoming calls promptly and professionally Scheduling patient appointments efficiently Verifying insurance coverage for patients Collecting and managing patient balances accurately Overseeing patient health information securely Validating treatment plans' accuracy based on insurance benefits Ensuring a seamless patient experience throughout their visit from check in to check out Qualifications: High School Diploma or equivalent Proficiency in dental patient management software such as Open Dental or Dentrix Previous experience working at the front desk of a dental office is preferred Familiarity with dental terminology is highly preferred Strong teamwork and communication skills Ability to multi-task Attention to detail Adaptability Benefits: Medical with company paid contribution Dental Vision Company paid Basic Life Ancillary benefits Supplemental Life and AD&D Insurance Critical Illness Short-Term Disability Long-Term Disability Accident Competitive 401K - up to 4% match Competitive PTO Paid Holidays A fun, friendly, and collaborative culture - focus on a healthy work/life balance About Covington Family Dentistry: Our main goal is “to make our patients happy” through first-class dentistry and exceptional customer service. We also want you to feel relaxed and anxiety-free from the moment you arrive. To help with this, here is a sneak preview of what to expect when you visit our office: A comfortable environment A warm welcome from our kind and genuine team Discussion about your individual needs Diagnostic exam and x-rays Expert advice from one of our caring dentists Professional cleaning from our dental hygienists A brand new dental family We do our best to make you feel excited about dentistry as we guide you to optimal oral health.

In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities. CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region's most prestigious experts and innovative treatments and technologies. Responsibilities Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Franciscan Foot & Ankle Clinic in Burien, WA. Supportive team with excellent growth opportunities. Free parking and no nights, weekends or organizationally recognized holidays required. Job Summary: This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities. Work includes: 1) ensuring patient is checked in/out for care; 2) collecting and entering demographic and financial data in the patient's medical record; 3) gathering/validating insurance information using routine methods, scheduling patient appointments; 4) collecting co-pays, co-insurance and prior balances; 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures; and 6) working with patients to ensure the patient's referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients' insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time. An incumbent is generally located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. Essential Duties: ● Registers and/or checks patients in/out. ● Handles and reconciles payments. ● Continually monitor and reconcile issues prior to patient visit. ● Processes referral orders and/or pre-authorizations. ● Coordinates appointments and ancillary services. ● Responds to patient questions regarding routine billing and insurance matters. ● Coordinates patient instructional/education activities. Qualifications ● One year of customer service work experience is required, two years preferred. Healthcare or Call Center experience preferred.

Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed). Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures. Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum typing skills of 35 wpm Demonstrated working knowledge of PC/CRT/printer Knowledge of function and relationships within a hospital environment preferred Customer service skills and experience Ability to work in a fast paced environment Ability to receive and express detailed information through oral and written communications Understanding of Third Party Payor requirements preferred Understanding of Compliance standards preferred Must be able to perform essential job duties in at least two Patient Access service areas including ED. Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors. Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy. Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. High School Diploma or GED required 0 - 1 year in a Customer Service role. 0 - 1 year administrative experience in medical facility, health insurance, or related area preferred Some college coursework is preferred PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit at computer terminal for extended periods of time Occasionally lift/carry items weighing up to 25 lbs. Frequent prolonged standing, sitting, and walking Occasionally push a wheelchair to assist patients with mobility problems. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hospital administration Can work in patient care locations which include potential exposure to life-threatening patient conditions. OTHER Must be available to work hours and days as needed based on departmental/system demands. Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients. As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation Pay: $20.00-$26.25 per hour. Shift differentials of $1.00-$2.50/per hour may be available depending on the shift worked. Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: Medical, dental, vision, disability, and life insurance Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. 401k with up to 6% employer match 10 paid holidays per year Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.