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Patient Coordinator skills for your resume and career

Updated January 8, 2025
5 min read
Patient Coordinator Example Skills
Below we've compiled a list of the most critical patient coordinator skills. We ranked the top skills for patient coordinators based on the percentage of resumes they appeared on. For example, 30.1% of patient coordinator resumes contained patients as a skill. Continue reading to find out what skills a patient coordinator needs to be successful in the workplace.

15 patient coordinator skills for your resume and career

1. Patients

Here's how patient coordinators use patients:
  • Verified patient insurance eligibility prior to appointments and also prepared patient charts for approximately 20 patients daily.
  • Communicated directly with patients to obtain initial patient information and respond to inquiries.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient coordinators use customer service:
  • Championed efforts to dramatically increase level of customer service; personally demonstrated how to deliver exceptional service throughout all patient interactions.
  • Team oriented position that focuses on developing a professional and lasting relationship with the patient and providing excellent customer service.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient coordinators use patient care:
  • Maintain heavy communications with patients, referring physicians, and other faculty and staff regarding patient care and administrative responsibilities.
  • Conducted face-to-face interviews, telephone interaction and electronic contact functions and coordinated all aspects of patient care.

4. Patient Flow

Here's how patient coordinators use patient flow:
  • Work with clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
  • Prepared analysis and reports regarding patient flows, best practices and continuous improvement opportunities.

5. Excellent Organizational

Here's how patient coordinators use excellent organizational:
  • Keep records orderly and prioritizing tasks with excellent organizational skills.
  • Possess excellent organizational, leadership, interpersonal and communication skills.

6. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how patient coordinators use check-in:
  • Greeted patients at check-in, ensuring accurate demographic and insurance information.
  • Collected and reviewed patient information upon check-in for completion.

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7. Medical Terminology

Here's how patient coordinators use medical terminology:
  • Performed secretarial duties using specific knowledge of medical terminology and clinic procedures.
  • Applied extensive knowledge of medical terminology and medical documentation requirements.
Select Skills To Add To Your Resume

8. Patient Satisfaction

Here's how patient coordinators use patient satisfaction:
  • Collected, analyzed, and evaluated patient satisfaction data *Created reports and charts that summarized and explained patient satisfaction statistical data
  • Monitor tracking system report and identifies areas requiring performance enhancement Managed patient satisfaction projects and reward programs.

9. Medical History

Here's how patient coordinators use medical history:
  • Facilitate all initial patient interactions by collecting medical history, personal information, and creating patient profile.
  • Retrieve and document patient demographics, insurance information, general information and medical history.

10. HIPAA

Here's how patient coordinators use hipaa:
  • Provided excellent service while following all HIPAA requirements regarding the appropriate handling of PHI documents/information.
  • Maintain professionalism and confidentiality of patient's information under clinic and Federal HIPAA standards.

11. Front Desk

Here's how patient coordinators use front desk:
  • Complete front desk administrative duties including scheduling appointments, collecting copay, verifying insurance, communicating with physicians and patients
  • Organized and inventoried medical forms and office stationary required for efficient front desk activities.

12. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how patient coordinators use phone calls:
  • Greeted and checked in patients for their Dermatology appointments, answered telephone calls, scheduled various Dermatology appointments.
  • Performed general administrative duties including managing telephone calls, photocopying, filing and mailing correspondence.

13. Patient Demographics

Patient demographics carry basic information about a patient admitted to a healthcare facility. These demographics help in patient identification and allow the hospital management to categorize the information. This characterization helps in making the process of statistical analysis easy. Patient demographics normally include; date of birth, gender, ethnicity, sex, address, contact information, and medical history.

Here's how patient coordinators use patient demographics:
  • Obtained patient demographics, insurance information and pertinent medical records information from potential patients, various providers' offices and hospitals.
  • Register new patients and update existing patient demographics by collecting patient's personal and financial information.

14. Insurance Verification

Here's how patient coordinators use insurance verification:
  • Perform a variety of administrative tasks including scheduling patient appointments, insurance verification, and answering telephone inquiries from patients.
  • Arranged hospital admissions and insurance verification and obtained new patient information for the Radiation and Medical Oncology departments.

15. PET

Here's how patient coordinators use pet:
  • Participated in friendly visitors and pet therapy program.
  • Coordinated appointments and schedules for veterinarians and pet owners.
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List of patient coordinator skills to add to your resume

The most important skills for a patient coordinator resume and required skills for a patient coordinator to have include:

  • Patients
  • Customer Service
  • Patient Care
  • Patient Flow
  • Excellent Organizational
  • Check-In
  • Medical Terminology
  • Patient Satisfaction
  • Medical History
  • HIPAA
  • Front Desk
  • Phone Calls
  • Patient Demographics
  • Insurance Verification
  • PET
  • Computer System
  • Taking Care
  • Data Entry
  • Scheduling Patient Appointments
  • Compassion
  • Insurance Coverage
  • Patient Registration
  • Insurance Benefits
  • Patient Appointments
  • Cash Control
  • Outbound Calls
  • MRI
  • Insurance Authorizations
  • Patient Insurance Eligibility
  • Test Results
  • Office Equipment
  • CPT
  • Medicaid
  • Office Procedures
  • Telephone Calls
  • Patient Accounts
  • Insurance Claims
  • Hippa
  • Patient Payments
  • Patient Data
  • Patient Confidentiality
  • Patient Referrals
  • Vital Signs
  • Financial Arrangements
  • ICD-9
  • IDX
  • Surgical Procedures
  • Multi-Line Phone System
  • Insurance Payments
  • Medical Billing

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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