Osage Casino Jobs

Responsible for distributing money to gaming guests via check cashing, credit card advances, conversion of chips and coins, and gaming tickets into currency. Responsible for providing support and service to club members and other casino visitors to ensure maximum guest satisfaction. Responsible for promoting the success of the Club Osage, by assisting guests through the membership process, and explaining the benefits of membership and details of on-going promotions and events. Protects company assets while dealing with the public in an efficient and courteous manner This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be 18 years of age or older. * High School Diploma/GED * Prior cash handling experience required * Gaming, Hospitality or Customer Service industry experience preferred * Previous direct customer service experience required * Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Makes credit inquiries, performs credit checks and other related functions necessary to process new check cashing applications. * Performs all other related and compatible duties as assigned GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. * Maintains a working knowledge of facilities as well as special events on property in order to advise guests of the same whenever possible. * Provides directions, assistance, and/or information as may be required to ensure guest satisfaction. * Resolves guest disputes in accordance with company expectations or contacts the senior supervisor who may be able to solve the issue. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. * Accurately balances assigned bank. * Held accountable, to a higher degree, for the accuracy and thoroughness of departmental records and reports. * Adheres to all processes and procedures presented in the Casino Services Attendant Guidelines and standard operating procedures manual. * Participates in the maintenance of supporting cash receipts documentation and accumulation of information for daily and monthly journal entries. * Maintains a clean player tracking database. * Routinely inspects stock of printed material, and notifies management when supplies are low. * Complete all gaming forms and reports. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Requires knowledge, skills, and experience in accurately handling various forms of cash transactions. * Ten-key skills required. * Ability to balance a high volume of currency on a consistent basis. * Ability to read, write, speak and understand the English language. * Ability to read and interpret simple documents, such as written work instructions, interpret system or procedure manuals, labels and safety warnings. * Ability to read Company newsletters, work instructions, and departmental schedules. * Ability to perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Ability to protect the Company's value by keeping information confidential. * Ability to perform assigned tasks under frequent supervision. * Ability to follow written and verbal instructions. * Ability to establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Oral and written communication skills required along with the ability to prepare written documents and complete reports. * Basic MS Office skills required with intermediate ability to use Excel preferred. Basic skills and abilities to work with personal computers and/or cash registers. * Ability to sign up guests and issue Club Osage cards to eligible guests using a computerized player tracking system. * Ability to track, verify and issue rewards for guests when appropriate level of play has been established. * Ability to see problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Ability to respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Ability to travel locally or between properties as needed. * Ability to maintain physical condition and stamina appropriate to performance of assigned duties. * Ability to update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. * May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior. * Reconcile all transactions in the computer at the end of each shift. * Verify amounts of loose coins and strapped currency. PHYSICAL DEMANDS: * The employee is required to stand, walk, repetitive wrist, hand and finger motions, handle, or feel objects, tools or control for extended periods of time. * Ability to sit, stoop, kneel, crouch, and crawl while performing duties. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 20 pounds. * Ability to drag, push, or pull up to 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORK ENVIRONMENT: * Regularly uses personal computer systems and/or other devices to effectively perform job functions. * Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Must be flexible and available with varying schedules. * Noise level in the work environment is moderate to high.

Under direct supervision of the C-Store Supervisor. Provides excellent customer service for all internal and external customers. Sells and services customers by utilizing knowledge of company products. MINIMUM QUALIFICATIONS/REQUIREMENTS: * Must be 18 years of age or older. * Six months of cash handling or customer service experience. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities JOB DUTIES: * Processes retail sales and cash register transactions. * Restocks shelves and maintains merchandise and visual display standards, ensuring a neat, clean and organized store at all times. * Greets guests with a positive and friendly manner. * Sells merchandise, suggests selections that meet the customer's needs, advises customers on merchandise price and features. * Operates cash register to conduct sales transactions, handles cash and makes change as requires. * Displays merchandise in accordance with Hotel policies and procedures. * Ensures that stock levels are maintained and displays are organized, clean, and visually appealing. * Performs general floor maintenance and housekeeping. * Contributes to a team effort and accomplishes related results as required. * Other duties as assigned. Qualifications PHYSICAL DEMANDS: * Ability to stand and walk for up to 8 hours per day. * Ability to sit, stoop, kneel, or crouch while performing duties. * Use of hands to finger, handle, and feel. * Use of hands and arms to reach and grab. * Occasional requirement to lift or move upwards of 50 pounds. WORK ENVIRONMENT * Work is general performed in a retail setting with a moderate noise level. * Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.

Under general supervision of the Property General Manager with technical direction of the Hotel from the Hotel Director, manages and ensures the hotel facilities, public areas, and back of house areas are property maintained and cleaned in accordance with appropriate health and safety standards. Manages & supervises the Property Housekeeping department operations, ensures they are efficient and operating smoothly. This position description may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found or assigned to this position. MINIMUM QUALIFICATIONS/REQUIREMENTS: * High School Diploma or GED. * Must be 21 years of age or older. * Bachelor's Degree in Business Administration, Hotel Administration, Hospitality or related field preferred. * Three (3) years of experience in Housekeeping/EVS required * Two (2) years' experience in a management capacity required * Must be able to pass background check, with no prior convictions of any felonies. * Must be able to obtain and maintain Osage Nation Gaming License. * Osage preference and Native American Indian preference shall apply to all positions at Osage Casinos. Responsibilities JOB DUTIES: * Responsible for the cleanliness, sanitation and equipment of the facility, public areas, and restrooms. * Thoroughly inspects staff completed tasks to verify the quality of performance. * Inventory and order all required cleaning supplies for use by the EVS team. * Develops, submits, and maintains operational budget or approves variances as necessary. * Conducts preventative maintenance on all equipment. * Performs emergency maintenance on systems and equipment as required. * Maintains weekly inventory and vendor contracts. * Manages work orders, daily maintenance schedules, staff schedules * Handles special projects as assigned * Utilizes equipment safely * Operates Company vehicles as required * Oversees the supervision of personnel, which includes selection, termination, staffing, work allocations, schedules, training, and problem resolution; evaluates performance and completes personnel actions. Conducts performance appraisals and disciplinary actions as needed. * Ensures applicable staff are aware of standards and expectations and effectively communicates consequences for not maintaining expected standards * Develops and implements staff development plans for those employees who display necessary skills, motivation and attitude to grow within the company * Assist assigned staff with accurate preparation of detailed daily, weekly, and monthly operating reports as required * Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment * Investigates, evaluates information, and makes final decisions regarding matters within area of responsibility in accordance with authority and ensures those decisions are in compliance with applicable laws, rules, regulations and established controls * Performs all other related and compatible duties as assigned. * Perform other duties as assigned. SUPERVISION RESPONSIBILITIES: * Oversees the supervision of personnel, which includes hiring, firing, staffing, work allocations, schedules, training, and problem resolution; evaluates performance and completes personnel actions. * Conducts performance appraisals and disciplinary actions as needed. Qualifications KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: * Knowledgeable in the proper use of commercial cleaning chemicals, vacuums, pan brooms, mopping and proper sanitation of surfaces. * Knowledge of applicable safety practices and occupational hazards * Knowledge of applicable federal, state, county, and local laws, regulations, and requirements * Knowledge of management techniques * Knowledge of budgeting, planning and managing a department * Skill in managing multiple projects and meeting strict deadlines * Skill in providing leadership to, coaching, supervising, training, and evaluating assigned staff * Read, write, speak and understand the English language. Read professional publications, industry magazines/journals, newsletters, and documents. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Perform assigned tasks under limited supervision. Follow written and verbal instructions. * Present facts and recommendations in oral and written form. Prepare written reports and correspondence to upper management as required. * Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level. * Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Maintain physical condition and stamina appropriate to perform assigned duties. * Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and developing/maintaining professional and personal networks. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use arms to reach and lift above shoulders. * Ability to lift upwards of 20 pounds. Ability to drag, push, or pull up to 50 pounds WORK ENVIRONMENT * Work is generally performed in an office and public area settings. * Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.

Protects company assets and provides a safe environment for employees and guests. MINIMUM QUALIFICATIONS: * Individual must be at least 18 years of age. * 6 months of previous work experience. Gaming, Hospitality or Customer Service industry preferred. * Prior experience in law enforcement, military or civilian security services is helpful. CLEET Security Officer certification or equivalent required (within 6 months of hire) or certification of completion from a full-time or reserve police academy. * A working knowledge of data entry and basic computer programs preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities GUEST SERVICES * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. * Gives directions and provides escort to customers in need. DEPARTMENT OPERATIONS * Operates company vehicles as directed and patrols all sections of property. * Makes chip fills, jackpot verifications. * Regularly provides escorts of money and persons in money-handling positions. * Handles administrative duties assigned by supervisor. * Responsible for securing assets by radio communication; records all calls and movements in casino; logs all calls for security as required. * Responsible for completion of mandatory logs; ensures that all information is recorded and transmitted to appropriate OMDEC personnel and in compliance with outside regulatory agencies as required. REGULATORY COMPLIANCE * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. BUSINESS GROWTH/DEVELOPMENT * May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior. COMMUNICATION * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Makes reports of lost and found items and detailed descriptions of people and incidences. * Interviews, investigates and documents all applicable incidents in accordance with company policy. * Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings if needed. * Performs all other related and compatible duties as assigned. Qualifications EMPLOYMENT AUTHORIZATION, WORK CARDS Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Osage Nation. CLEET training certificates required (within 6 months of hire). It is the responsibility of the employee to have all appropriate document(s) current and valid at all times. Osage Nation Gaming License Valid Driver's License CLEET Certification (within 6 months of hire) or certification of completion from a full-time or reserve police academy within the previous five (5) years Alcohol Compliance Education Test Passage PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to lift at least 20 lbs and push, pull, or drag up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Employee must be able to stand for long periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee is regularly exposed to fumes or airborne particles, including second-hand environmental smoke. The employee is regularly exposed to outside weather conditions. The noise level in the work environment is moderate to high. The employee is occasionally exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

Under general supervision of the Food and Beverage Manager, washes and sanitizes all equipment and utensils used in food preparation. MINIMUM QUALIFICATIONS: * Must be a minimum of 18 years of age. * Restaurant experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, request for information, and ideas for improvement are effectively relayed to management. * Facilitates the flow of information throughout the area of responsibility by presiding over scheduled meetings with staff and team members as required. * Stays informed of company information and communications by reviewing all e-mails, digital boards and SharePoint. DEPARTMENT OPERATIONS: * Loads, runs, and unloads dish machine. * Properly stores all clean tableware and kitchenware. * Prepares and maintains work areas, making sure there are adequate levels of clean tableware for dining room and kitchen. * Monitors dish machine water temperature and chemical usage to ensure sanitary wash cycle. * Keeps assigned food preparation and production areas clean and safe. * Properly uses and maintains adequate levels of detergents and cleaning supplies. * Reports any functional or mechanical problems immediately. * Receives and properly store food and beverage product deliveries. * Buses tables and handles tableware carefully to prevent breakage and loss. * Breaks down boxes, bags and hauls garbage and recyclables to dumpster at designed times and to designated areas. * Cleans floors, walls, wash tubs, counters, and shelves; cleans mop sink area. * Properly disposes of grease and garbage left in pots and pans. * Assist cooks in storing food and supplies; assists in unloading delivery trucks. * Operates safely and is compliant with all local, state and federal regulations. * Contributes to a team effort and accomplishes related results as required. * Performs other duties as required. GUEST SERVICE: * Provides excellent internal and external guest services, treating all guests with courtesy and consideration at all times. * Cooperates and communicates with all employees, always exhibiting mutual respect and consistently projecting a positive, helpful image and attitude. * Monitors production and service levels by interacting with guest and staff REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Knowledge of kitchen equipment and utensils maintenance operations. * Knowledge of safe practices in a kitchen working environment. * Ability to work in a busy, fast paced environment. * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, or between properties as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: * Required to stand or walk for up to 8 hours per day. * Ability to sit, stoop, kneel or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. * Must have normal auditory and good verbal communication. * Ability to lift, push, or pull upwards of 50 pounds. WORK ENVIRONMENT: * Work is typically performed within a kitchen and Casino setting. * Exposure to second-hand smoke and a high noise level. * Exposure to heat, fumes and steam. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. * The employee may be exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

Under general direction of the designated property manager, the EVS Supervisor oversees and coordinates the daily activities of the EVS Attendants to ensure cleanliness of operations gaming floor, property venues, and public areas. This position description may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found or assigned to this position. MINIMUM QUALIFICATIONS/REQUIREMENTS: * Must 18 years of age or older. * One year of housekeeping, facilities, or janitorial experience required. * Six months of supervisory experience in gaming operations preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities SUPERVISION RESPONSIBILITIES: * EVS Attendant GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. * Responsible to greet each customer and promote outstanding guest relations. COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees. * On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff. * Ensures company information provided by management is effectively communicated. DEPARTMENT OPERATIONS: * Supervises day to day cleanliness, and sanitation of public areas in the casino facility to feel welcome, safe, and provide a positive experience for all guests, employees and vendors. * Performs routine inspections of all public areas. * Assists employees with deep cleaning and other projects. * Schedules employees to ensure excellent guest services are maintained in conjunction with efficiency and business needs. * Issues assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the operations. * Issues supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. * Responds to guest requests, concerns and problems to ensure guest satisfaction. * Generates shift reports. * May assist assigned staff with accurate preparation of detailed daily, weekly, and monthly operating reports as required by the reporting senior. * Ensures newly assigned staff members are scheduled for and complete departmental orientation. * Responsible for the selection and performance evaluation of all assigned staff. May discipline and/or terminate employees within the area of responsibility, as necessary, and in accordance with authority. May recommend employees for recognition or reward. * Provides job specific training to all newly hired employees or those assigned to mentor so they may perform their duties in accordance with acceptable job standards. * Visits work spaces, break areas and other work shifts in order to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation. * Ensures applicable staff is aware of standards and expectations through publicity around their enforcement and effectively communicates consequences for not maintaining expected standards. * Ensures all employees within areas of responsibility receive fair and equitable treatment with regard to their respective terms and conditions of employment. * Performs all other related and compatible duties as assigned. REGULATORY COMPLIANCE: * Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel. * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. * Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary. Qualifications KNOWLEDGE, SKILL AND ABILITIES: * Knowledge of applicable safety practices and occupational hazards. * Knowledge of customer service techniques and practices. * Knowledge of planning and scheduling techniques. * Skill in operating system software. * Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants. * Ability to learn the methods of cleaning and caring for buildings and equipment. * Knowledge, skills, and experience in the hiring, training, scheduling, and supervision of staff, communications, decision-making, problem solving, complaint resolution, resource allocation, and customer service are preferred. * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Perform assigned tasks under moderate supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with other upper management, supervisory staff, employees, and the general public. Work well alone or within a team. * Present facts and recommendations in oral and written form. Prepare written reports and correspondence as required. * Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level. * Exercise sound judgment and solicit assistance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, regionally, or out-of-state as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 30 pounds. Ability to drag, push, or pull up to 50 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is typically performed within a Casino setting. Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. * Noise level in the work environment is moderate to high. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people. * Employee may be exposed to blood/bodily fluids, chemicals and/or hazardous material. * The employee may be exposed to risks associated with the use of tools/machinery.

This position is responsible for the overall maintenance, plumbing, and electrical components of the building and grounds. MINIMUM QUALIFICATIONS: * Must be a minimum of 18 years of age. * Six Months of previous work experience required. * Gaming, Hospitality, or Customer service work experience preferred. * Minimal of two to three years of experience in position related to assigned duties required. * Technical school or formal apprenticeship is preferred and may be required based on needs of the operation. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Observes and reports any and all unsafe behavior displayed by internal and external guests. DEPARTMENT OPERATIONS: * Responsible for general maintenance and repair of minor problems throughout the Casino as directed by immediate supervisor. * Operates lawn equipment as needed. * Organizes tools and supplies and makes requests to direct report as needed. * Operates Company vehicles as required. * Conducts preventive maintenance on all equipment as assigned. * Performs emergency maintenance on systems and equipment as required. * Troubleshoots and takes corrective action to ensure structural, electrical, plumbing, HVAC and refrigeration operate as needed. * Performs all other related and compatible duties as assigned. GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. * Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, or between properties as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. Must be able to endure heights. * Ability to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 30 pounds. Ability to drag, push, or pull up to 100 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is typically performed within a Casino setting. Exposure to second-hand smoke. Noise level in the work environment is moderate to high. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * Employee may be exposed to blood/bodily fluids. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people. * Employee may be exposed to chemicals and hazardous material. * The employee may be exposed to risks associated with the use of tools/machinery

Under general supervision of the Osage Casino GM, with technical direction from the Director of Hospitality, provides direction and leadership in the management, control, and operations of the Hotel. Responsible for the pre-opening and management of the hotel operations, and staff to ensure efficient and profitable operation. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be 21 years of age. * Bachelor's Degree in Hospitality Management or related field preferred. * Three years hotel experience required. * New property development and experience preferred. * Two years in a management capacity preferred. * Gaming experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities SUPERVISION RESPONSIBILITIES: Bell Person, Front Desk Agent, Front Desk Assistant Manager, Hotel Attendant, Housekeeping Supervisor, Valet, Valet Lead, Valet Supervisor DEPARTMENT OPERATIONS: * Obtains, develops and maintains necessary personnel, training, and equipment to achieve financial, operational, and guest service expectations. * Recruiting, interviewing, hiring, training, scheduling, supervising, evaluating, coaching, and terminating employees. * Ensures adequate staffing to meet the organizations needs and budget. * Hosts regular staff meetings to ensure communication between personnel and business related activities. * Develops departmental effectiveness by: identifying short-term and long-range issues and goals that must be addressed and providing information and commentary pertinent to deliberations; recommending options and courses of actions; and implementing directives. * Provides, implements and promotes exceptional guest service standards in accordance with the established standards. Ensures that the employees provide the level of service as stipulated and will ensure that the necessary action to correct any noted deficiencies are taken in a timely manner. * Maintains the facilities, rooms, entrances, amenities and services to a level necessary to meet and exceed the expectations of all guests. * Drive the Hotel's business by promoting the Hotel and Hotel facilities and services for use and repeat visits by both the gaming and non-gaming segments of the market. * Maximizes the hotel's profits by striving for the optimum occupancy rates and by achieving the best rate for all rooms sold on a daily basis. * Promotes total guest satisfaction by addressing the complaints, answering inquiries, and resolving problems that guests may have encountered or brought to the hotels attention. * Develops and maintains close coordination with all departments to insure that all invited and VIP gaming guests and special events attendees are given priority and expedient valet, hotel and bell services. * Ensure that the physical property and equipment assigned to the Hotel are protected, maintained, and utilized efficiently and effectively to maximize the return on investment. * Approve the daily purchase of materials and supplies and other expenses within the limits of assigned authority. * Prepares monthly budgets, allocates funds, authorizes expenditure, and monitors budgets. * Reviews and analyzes audit reports and daily activity reports for all aspects of the Hotel's operation. * Maintains professional and technical knowledge by: conducting research; attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; and conferring with representatives of contracting agencies and related organizations. * Contributes to a team effort and accomplishes related results as required. * Performs other duties as required. GUEST SERVICE: * Provides excellent internal and external guest services, treating all guests with courtesy and consideration at all times. * Cooperates and communicates with all employees, always exhibiting mutual respect and consistently projecting a positive, helpful image and attitude. * Monitors production and service levels by interacting with guest and staff. COMMUNICATION: * Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, request for information, and ideas for improvement are effectively relayed to management. * Facilitates the flow of information throughout the area of responsibility by presiding over scheduled meetings with staff and team members as required. * Stays informed of company information and communications by reviewing all e-mails, digital boards and SharePoint. REGULATORY COMPLIANCE: * Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel. * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. * Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Knowledge of principles and practices of public relations, promotions, and marketing in a hotel environment. * Knowledge of casino, hotel and other hospitality operations. * Knowledge of the principles and practices of management accounting, finance, and business administration. * Knowledge of the development, preparation, and control of budgets. * Knowledge of managerial and statistical analysis techniques and reporting procedures. * Knowledge of computer utilization in business operations. * Knowledge of surrounding travel and tourism organizations. * Knowledge of building construction. * Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, presentation software (such as PowerPoint), and PC-based computerized accounting software. * Skill in preparing, reviewing, and analyzing operational and financial reports. * Skill in providing leadership to, supervising, training, and evaluating assigned staff. * Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations. * Ability to write reports, business correspondence and procedure manuals. * Ability to communicate effectively both verbally and in writing. * Ability to conduct presentations to the staff, tribal officials and any other audiences in a professional appearance and manner. * Ability to apply basic mathematical skills. * Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written and oral form. * Ability to travel. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 25 pounds. Ability to drag, push, or pull up to 50 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is typically performed within a Hotel setting. * Exposure to second-hand smoke. * Noise level in the work environment is moderate to high. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information. MINIMUM QUALIFICATIONS/REQUIREMENTS: * Must be 18 years or older. * One year experience in customer service and cash handling. * Required to obtain an ABLE liquor license. * Hotel experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities JOB DUTIES: * Registers guests, collects payment, and registers data regarding payment for expenditures. * Provides quotes for guests and upsell rooms whenever possible. * Ensures all charges are applied to the correct guest account. * Resolves all guest disputes. * Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions. * Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift. * Provides administrative and program support to management and staff. * Greets all guests and ensures an exceptional customer service experience. * Presents self in a professional manner, and meet company grooming standards. * Arranges medical aid for guests as needed. * Contributes to a team effort and accomplishes related results as required. * Other duties as assigned. Qualifications KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: * Knowledge of principles and practices regarding customer service in the Hotel industry. * Knowledge of computer utilization in daily operations. * Knowledge of location, surrounding area, and places of interest. * Skill in using hotel software, LMS/Infogenesis experience preferred. * Skill in providing excellent customer service. * Ability to maintain friendly, professional, and outgoing demeanor. * Ability to communicate clearly and effectively. * Ability to apply basic mathematical skills. * Ability to type and enter data. * Ability to solve practical problems and deal with guest situations. * Ability to understand and interpret a variety of instructions. * Ability to exhibit strong organizational skills and time management skills. PHYSICAL DEMANDS: * Required to stand and walk for prolonged period of time. * Ability to sit, stoop, kneel, or crouch while performing duties. * Use of hands to finger, handle or feel; use of hands and arms to reach. * Occasional requirement to lift or move upward of 25 pounds. WORK ENVIRONMENT * Work is generally performed in an office and Hotel setting. * Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.

Under the direct supervision of the Chef, assist the servers in serving food, filling drinks, cleaning tables and work spaces, and stocking work areas while maintaining a friendly professional manner. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be a minimum of 18 years of age. * Six Months of previous work experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities SUPERVISION RESPONSIBILITIES: * None GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Observes and reports any and all unsafe behavior displayed by internal and external guests. DEPARTMENT OPERATIONS: * Prepares dining room for guests by setting tables and stocking all necessary supplies. * Maintains table settings by removing finished courses and replenishing utensils. * Refills drinks. * Supports wait staff by assisting them with delivery of food and retrieval of any supplies they may require. * Maintains a clean and sanitary bussing station. * Carries soiled dishes to the dishwasher to be cleaned. * Ensure availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials. * Performs all other related and compatible duties as assigned. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Maintain physical condition and stamina appropriate to performance of assigned duties. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 25 pounds. Ability to drag, push, or pull up to 50 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to endure heights. WORK ENVIRONMENT: * Work is typically performed within a Casino Restaurant setting. Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. * Noise level in the work environment is moderate to high. * Employee may be exposed to blood/bodily fluids. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people. * Employee may be exposed to chemicals and hazardous material. * The employee may be exposed to risks associated with the use of tools/machinery.

Under general supervision of the Hospitality Manager, provides basic oversight of staff and C-Store operations during a specific shift. Follows cash handling procedures and other duties as necessary to ensure a smoothly run shift. Ensures satisfaction and safety of customers. MINIMUM QUALIFICATIONS/REQUIREMENTS: * Must be 18 years of age or older. * Associates Degree preferred. * Three years retail or customer service experience. * One year supervisory experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities JOB DUTIES: * Monitor staff and business operations during a specified shift. * Oversees, coordinates, and performs computerized cash register sales transactions and cash management. * Provides sales coordination and problem resolution for staff; performs direct sales and customer service as and when required. * Allocates and schedules work within the area, ensuring that all floor requirements are covered during operating hours; fills in for staff as required during breaks and other absences. * Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports. * Restocks drink machines, makes fresh tea, ensure cookies and pastries are well stocked. * Sweeps floors throughout shift to ensure appearance standards are met. * Monitors and coordinates ordering, receipt, and return of merchandise and/or equipment; verifies invoices and billing and resolves errors and discrepancies; as appropriate, coordinates shipping and/or delivery of merchandise. * Oversees store stock and visual merchandising; participates in the development and implementation of on-floor sales promotion campaigns. * Monitors general housekeeping cleanliness within the store; ensures that equipment and facilities remain in good repair, and that employee and customer safety standards are maintained. Repairs equipment as needed. * Trains all team members according to company policies, procedures guidelines. * Maintain company standards of quality, service, cleanliness and sanitation, safety, and staff job satisfaction. * Accurately complete all necessary daily, and weekly checklists and reports. * Available and willing to work any changes in hours deemed necessary for Business Levels. * Promotes a high level of customer service at all times. * Reviews daily and monthly reports to monitor fluctuations. * Contributes to a team effort and accomplishes related results as required. * Other duties as assigned. SUPERVISION RESPONSIBILITIES: * Oversees the supervision of personnel, which includes recommendations for hiring, work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions. Qualifications PHYSICAL DEMANDS: * Ability to stand or walk for up to 8 hours per day. * Ability to sit, stoop, kneel, or crouch while performing duties. * Use of hands to finger, hold, and feel. * Use of hands and arms to reach and grab. * Occasional requirement to lift or move upwards of 50 pounds. WORK ENVIRONMENT * Work is general performed in a retail setting with a moderate noise level. * Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.

This position is responsible for protecting all Osage Casino assets and maintaining the integrity of gaming in the Osage Casinos utilizing all Surveillance equipment and floor observations. This employee sole responsibility is to observe and report. The Employee must perform all duties in accordance with the internal policies, procedures, and controls, as well, as applicable laws and gaming regulations. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be at least 18 years of age. * Requires ability to use Microsoft Office Suite programs, data entry, and the Internet. * Previous casino experience preferred. * Must have a clean driving record. * Must have reliable telephone access. * Must be able to travel to casino sites other than the home site to fill in as needed. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Reviews reports, bulletins, e-mails and other forms of communication to ensure that all job duties are met. REGULATORY COMPLIANCE: * Maintains excellent working relationships with all Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Casinos, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, TICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. Read professional publications, industry magazines/ journals, newsletters, and documents. * Prepare written reports and correspondence to upper management as required. Excellent report writing skills, detail-oriented, proper grammar, and spelling - final reports must be admissible in court. * Perform basic mathematical computations (add, subtract, multiply, divide into all units of measure, including whole numbers, common fractions, and decimals.) * Must have the ability to learn, or possess the prior knowledge, of all casino games, as well as casino related department procedures and various Federal, State and Tribal regulations. * Must have a working knowledge of data entry programs, utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level, and the internet. * Must possess excellent organizational and analytical skills. * Protect the Company's value by keeping all information confidential. * Perform assigned tasks under limited supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with supervisory staff, and fellow employees. Work well alone or within a team. * Must have the ability to see problems and avoid situations that could be deemed to be illegal or represent a safety hazard to fellow employees or customers. * Must maintain a professional attitude and appearance that positively represents Osage Casinos. * Conducts investigations into all relevant casino related activities through the use of Electronic Surveillance systems. * Must have the ability to learn how to operate all Surveillance equipment with a high degree of skill, including but not limited monitors, computers, controllers, cameras and digital recording devices. * Drafts reports pertaining to observed activities as well as logs and other records, as required. * Conducts observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures and internal controls. * Meets the attendance guidelines of the job and adheres to regulatory, departmental and Osage Casinos policies. * Enforces Osage Casino Company policies and procedures as well as Federal, State and Tribal regulations, compacts and internal controls through the observation and reporting of relevant events. * Reports incidents of sexual harassment, unfair labor practices, abuse, waste, unsafe working conditions and other Human Resource issues to management. * Communicates with the Surveillance Supervisor regarding Surveillance Department activities. * Conducts training assignments as required by the Surveillance Supervisor to maintain compliance with regulations. * Conducts regular inspections to ensure that all Regulatory requirements are being met by the operations staff. * Ensures that the Surveillance equipment is functional and ensures malfunctions are logged according to policy and regulation. * Must have the ability to define problems, collect data, establish facts, and draw valid conclusions. * Must have the ability to follow complex instructions and perform tasks under limited supervision. * Adheres to the Surveillance Confidentiality and Fraternization Agreement. PHYSICAL DEMANDS: * Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel or crouch while performing duties. * Must have normal auditory and good verbal communication. * Must be able to reach with hands and arms. * Ability to lift upwards of 30 pounds. * Ability to sit for extended periods of time. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORK ENVIRONMENT: * Regularly uses computer systems and/or other devices to effectively perform job functions. * Exposure to second-hand smoke. * Evening, weekend, and holiday shifts will be required. Extended hours and irregular shifts may be required. * The noise level in the work environment is moderate to high. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.

A banquet server prepares the tables and banquet area before guests arrive, serving many different dishes and courses to guests during a meal, and clearing the tables and banquet area after the guests depart. You will report to the Banquets Manager. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be a minimum of 18 years of age. * Must be 21 years of age to bartend. * One (1) year of prior banquet experience. * Must obtain a food handler's license. * Must obtain an ABLE liquor license. * Will respond to simple complaints or inquiries from guests, members of the business community, and regulatory agencies. * Calculate basic math functions (addition, subtraction, multiplication, division, and percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory. * Speak, read, and write English. * Teamwork skills are required to help overall success and enjoyment of the guest. * Must have basic knowledge of service standards, guest relations, food and beverage preparations. * Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities SUPERVISION RESPONSIBILITIES: None DEPARTMENT OPERATIONS: * You will assist banquet managers in the serving of guests during banquet responsibilities. * Serve the beverage and food in the appropriate order and in tune with the expectation of the supervisor so as to ensure consistency throughout the banquet. * Greet and welcome guests and respond to their requests. * Set up banquet room as requested by the supervisor to include glassware, service ware, and linens. * You will perform side work providing a safe and clean work environment. * Remove dishes as guests finish each meal at the end of each meal or function. * Clean, organize and restock equipment/product returning from catering events. * Understand safety responsibilities and environmental laws by following established procedures, policies, training and involvement activities. * Abide by all state, county laws and Osage policies about the serving of alcoholic beverages, policies on safe food handling while following safety and health standards. * Perform other responsibilities that may be assigned. GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Observes and reports any and all unsafe behavior displayed by internal and external guests. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. * Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, or between properties as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Must be able to endure heights. * Ability to lift upwards of 50 pounds. * Ability to drag, push, or pull up to 100 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is typically performed within a casino and banquet setting. * Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. * Noise level in the work environment is moderate to high. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * Employee may be exposed to blood/bodily fluids. * Employee may be exposed to chemicals and hazardous material. * The employee may be exposed to risks associated with the use of tools/machinery.

This position is responsible for taking orders and serving alcoholic and/or non-alcoholic beverages. Responsible for providing friendly and professional service to every guest encountered. MINIMUM QUALIFICATIONS: * Must be 18 years of age or older. * Must be able to fit a size 10 or smaller for women's attire * Must be able to fit a size 36 waist for men's attire * Required to obtain an ABLE liquor license. * Gaming, Hospitality or Customer Service industry experience preferred * Previous experience in a high volume bar and cash handling is preferred * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. DEPARTMENT OPERATIONS: * Takes orders and serves alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures. * Provides timely cocktail service in a friendly and courteous manner. * Keeps assigned areas clean and clear of empty drink containers and trash. * Constantly looks for service opportunities. * Maintains a proper, complete, and clean uniform. * Uses all available resources to complete essential duties and responsibilities. * May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior. * Performs all other related and compatible duties as assigned. GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. * Read Company newsletters, work instructions, and departmental schedules. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. * Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. * Utilize MS Office products at beginner to basic (create new documents, open/edit existing documents) skill level. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally or between properties as needed. * Must be willing and able to work nights and weekends. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: * The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or control for extended periods of time. * Ability to sit, stoop, kneel, crouch, and crawl while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 20 pounds. * Ability to drag, push, or pull up to 50 pounds. * Must engage in repetitive motion using wrists, fingers and hands. WORK ENVIRONMENT: * Work is typically performed within a Casino setting. * Regularly uses personal computer systems and/or other devices to effectively perform job functions. * Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. * Noise level in the work environment is moderate to high. * Employee may be exposed to chemicals, risks associated with working in industrial kitchen (heat, burn, spills). * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people. * The employee may be exposed to risks associated with the use of tools/machinery.

Responsible for distributing banks to internal guests of internal departments as well as dropping these banks with accuracy. Protects company assets issued to them while dealing with guests, in an efficient and courteous manner. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be at least 18 years of age. * High School Diploma or GED Equivalent required. * Six Months of previous work experience in guest services or casinos operations required. * Cage Cashier experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Observes and reports any and all unsafe behavior displayed by internal and external guests. DEPARTMENT OPERATIONS: * Requires knowledge, skills, and experience in accurately handling various forms of cash transactions. * Ten-key skills required. * Must have the ability to balance a high volume of currency on a consistent basis. * Counts and balances funds in Main/Chip Bank with outgoing banker at start of shift; verifies totals in vault balance sheet against monies on hand. Balances all recorded transactions in the vault balance sheet and verifies totals against monies on hand at the end of the shift. * Receives and verifies currency, coin and chip, jackpot fill slips, drops; prepares fills and calls security to deliver monies to departments/tables concerned; records fill transactions in the vault balance sheet. * Prepares daily cash deposit. Receives and verifies drops. * Maintains and is held accountable for all funds entrusted to him/her on an assigned shift. * Issues and accepts transfers of coins, chips, etc. to and from the coin/mini-coin vault, window and vault bank; prepares necessary paperwork to document transfers. * Prepares and releases impress funds to cashiers and revenue centers. Participates in the maintenance of supporting cash receipts documentation and accumulation of information for daily and monthly journal entries. * Performs all other related and compatible duties as assigned. GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. * Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, or between properties as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift upwards of 50 pounds. * Ability to drag, push, or pull up to 100 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is typically performed within a Casino setting. Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. * Noise level in the work environment is moderate to high. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * Employee may be exposed to blood/bodily fluids. * The employee may be exposed to risks associated with the use of tools/machinery.

Under general supervision of the Sous Chef, maintains an efficient food operation by preparing, prepping hot and cold food items in accordance with production requirements, recipes and established safety policies and procedures. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. MINIMUM QUALIFICATIONS: * Must be a minimum of 18 years of age. * Two years of line or prep cook experience in high volume fast paced restaurant required. * Understand general culinary knowledge. * Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities SUPERVISION RESPONSIBILITIES: None. DEPARTMENT OPERATIONS: * Prepares food items for service (chopping vegetables, butchering meat, preparing sauces, and cooking menu items) in cooperation with kitchen staff as directed in a sanitary and timely manner. * Follows recipes, controls, portions and presentation specifications as set by the Chef's. * Monitor food waste and prep levels. * Maintain stocking levels for pantry, line and prep areas. * Maintain rotation of items following FIFO methods. * Monitor ticket times as dictated by courses and Chef's. * Adjusts thermostat controls to regulate temperature of ovens, broilers, grills, roasters, and combination oven. * Prepare foods by variety of cooking methods including; frying, baking, broiling, sauté, steam and other methods. * Follows proper plate presentation i.e. carving meats, food portions on serving plates, adds gravies and sauces, and garnishes servings to fill orders. * Contributes to a team effort and accomplishes related results as required. * Performs all other related and compatible duties as assigned. GUEST SERVICE: * Provides excellent internal and external guest services, treating all guests with courtesy and consideration at all times. * Cooperates and communicates with all employees, always exhibiting mutual respect and consistently projecting a positive, helpful image and attitude. * Monitors production and service levels by interacting with guest and staff. COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Observes and reports any and all unsafe behavior displayed by internal and external guests. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Knowledge of restaurant operations and food service principles. * Knowledge of cold prep, proper knife handling, maintaining proper temperature, and work safety and sanitation standards. * Knowledge of food preparation and presentation methods, techniques, and quality standards. * Knowledge of safe practices in a kitchen working environment. * Skill in cooking and preparing a variety of foods. * Ability to create a friendly atmosphere and demonstrate excellent customer service. * Ability to communicate effectively, both verbally and in writing. * Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds. * Ability to establish and maintain professional relationships with co-workers at all levels. * Ability to work independently and meet strict time lines. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. * Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Must be able to endure heights. * Ability to lift upwards of 25 pounds. Ability to drag, push, or pull up to 50 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: * Work is typically performed within a kitchen and Casino setting. * Exposure to second-hand smoke. * Exposure to heat, cold, fumes and steam. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. * Ability to work nights and weekends required. * Noise level in the work environment is moderate to high. * The employee may be exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * Employee may be exposed to blood/bodily fluids. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people. * Employee may be exposed to chemicals and hazardous material. * The employee may be exposed to risks associated with the use of tools/machinery.

Protects company assets and provides a safe environment for employees and guests. The Lead is also responsible for assisting with the effective and efficient operations on assigned shift or in assigned section as required by the reporting senior including, but not limited to: providing training and guidance to newly hired staff, and serving as a professional resource to co-workers. MINIMUM QUALIFICATIONS: * Individual must be at least 18 years of age. * 6 months of previous work experience * 3 months of casino security experience required. * Gaming, Hospitality or Customer Service industry preferred. * Prior experience in law enforcement, military or civilian security services is helpful. CLEET Security Officer certification or equivalent required (within 6 months of hire) or certification of completion from a full-time or reserve police academy. Armed Security Certification, CPR/AED/First Aid Certified is preferred. * A working knowledge of data entry and basic computer programs required. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities GUEST SERVICES * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. * Gives directions and provides escort to customers in need. DEPARTMENT OPERATIONS * Operates company vehicles as directed and patrols all sections of property. * Makes chip fills, jackpot verifications. * Regularly provides escorts of money and persons in money-handling positions. * Handles administrative duties assigned by supervisor. * Responsible for securing assets by radio communication; records all calls and movements in casino; logs all calls for security as required. * Responsible for completion of mandatory logs; ensures that all information is recorded and transmitted to appropriate OMDEC personnel and in compliance with outside regulatory agencies as required. * May be authorized to carry a firearm upon successful completion of CLEET IV or Internal Firearms Certification. Must be licensed CLEET IV or Internal Firearms Licensing. Must pass minimum bi-annual firearm qualifications. Must adhere to all firearm training standards and qualifications as outlined in SICS and Regulations. No additional compensation shall be awarded. REGULATORY COMPLIANCE * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. BUSINESS GROWTH/DEVELOPMENT * May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior. COMMUNICATION * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Makes reports of lost and found items and detailed descriptions of people and incidences. * Interviews, investigates and documents all applicable incidents in accordance with company policy. * Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings if needed. * Actively observes individual or collective work progress; seeks, collects and reviews performance information with team members; assists in training of new team members. * Performs all other related and compatible duties as assigned. Qualifications EMPLOYMENT AUTHORIZATION, WORK CARDS Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Osage Nation. CLEET training certificates required (within 6 months of hire). It is the responsibility of the employee to have all appropriate document(s) current and valid at all times. * Osage Nation Gaming License * Valid Driver's License * CLEET Certification (within 6 months of hire) or certification of completion from a full-time or reserve police academy within the previous five (5) years * Alcohol Compliance Education Test Passage PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must be able to lift at least 20 lbs and push, pull, or drag up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Employee must be able to stand for long periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee is regularly exposed to fumes or airborne particles, including second-hand environmental smoke. The employee is regularly exposed to outside weather conditions. The noise level in the work environment is moderate to high. The employee is occasionally exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.

Under general supervision of the Beverage Supervisor, maintain the bar area. Provides excellent customer service in a timely manner. Prepare all drink orders, delivers and refills drink orders, and responds to quest questions and requests. Handle all payment transactions accurately. MINIMUM QUALIFICATIONS: * Must be 21 years of age. * High School Diploma or GED. * Required to obtain an ABLE liquor license. * Six months customer service experience preferred * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * Effectively communicates concerns and information to supervisor and listens to communication from supervisor. * Effectively relates ideas for improvements to supervisor and management in accordance with chain of command. * Observes and reports any and all unsafe behavior displayed by internal and external guests. DEPARTMENT OPERATIONS: * Check identification of customers in order to verify age requirements for purchase of alcohol. * Clean glasses, utensils, and bar equipment. * Take beverage orders from serving staff or directly from guests. * Mix ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks. * Identifies product, mixes and serves alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures. * Identifies bar needs and communicates them to supervisor; sets up, stocks, cleans, maintains, and breaks down work area. * Maintains a proper, complete, and clean uniform. * Serve snacks or food items to customers seated at the bar. * Slice and pit fruit for garnishing drinks. * Arrange bottles and glasses to make attractive displays. * Plan, organize, and control the operations of a cocktail lounge or bar. * Ensures cleanliness of bar, stock room, and equipment. * Collects and manages customer payments. * Maintains good communication with co-workers. * Follows all operating procedures, safety and sanitation regulations and departmental policies and procedures. * Maintains confidentiality of all privileged information. * Contributes to a team effort and accomplishes related results as required. * Performs all other related and compatible duties as assigned. GUEST SERVICE: * Provides excellent internal and external guest services, treating all guests with courtesy and consideration at all times. * Cooperates and communicates with all employees, always exhibiting mutual respect and consistently projecting a positive, helpful image and attitude. * Monitors production and service levels by interacting with guest and staff REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.) * Protect the Company's value by keeping information confidential. * Perform assigned tasks under frequent supervision. Follow written and verbal instructions. * Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team. * Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required. * Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level. * Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities. * See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests. * Respond to inquiries or complaints from employees, guests, regulatory agencies, and others. * Travel locally, or between properties as needed. * Maintain physical condition and stamina appropriate to performance of assigned duties. * Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks. PHYSICAL DEMANDS: * Required to stand for up to 8 hours per day. * Ability to sit, walk, stoop, kneel or crouch while performing duties. * Ability to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. * Must have normal auditory and good verbal communication. * Ability to lift, push, or pull upwards of 50 pounds. WORK ENVIRONMENT: * Work is typically performed within Casino and bar setting. Exposure to second-hand smoke. * Evening and weekend shifts may be required. Extended hours and irregular shifts may be required. Ability to work nights and weekends required. * Noise level in the work environment is moderate to high. * The employee is regularly exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands. * Employee may be exposed to blood/bodily fluids. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people. * The employee may be exposed to risks associated with the use of tools/machinery

Under direct supervision of the Hotel Housekeeping Supervisor, transfers clean and dirty linens and trash to/from laundry and room attendants cart. Assists with stocking other items as needed within the hotel. Ensures cleanliness of Hotel Guest Rooms, Banquet Rooms and common areas. Responsible for moving furniture, boxes, stocking and re-stocking shelves, and trash removal. This position description may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found or assigned to this position. MINIMUM QUALIFICATIONS/REQUIREMENTS: * Must be 18 years of age or older. * Six months experience in customer service or hospitality preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities DEPARTMENT OPERATIONS: * Replenishes supplies items such as drinking glasses, linens, bathroom amenities and other supplies. * Moves furniture, hangs drapes, and rolls carpet. * Vacuums guest hall ways, elevators, elevator hallways and guest room floors. * Dusts guest hallway walls, ceilings, woodwork, windows, door panels, and sills. * Make guest room deliveries. * Clean guest's rooms to maintain property standards, including bed making, carpets, bathrooms, entrée ways, walls, ceilings, windows, mirror. * Empties Room Attendants carts and wastebaskets. * Fills out maintenance requests for any items that need repair. * Replaces light bulbs within hallways, lobbies, and guest rooms within reach. * Transfers clean and dirty linens from hotel room to loading docks and or Laundry. * Restock linen rooms and shelves. * Transfer linen carts to and from loading dock. * Contributes to a team effort and accomplishes related results as required. * Maintains banquet cleanliness in front and back of house of banquet spaces. * Maintains and empties trash outside at the pool and surrounding areas. * Performs all other related and compatible duties as assigned. GUEST SERVICE: * Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times. * Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude. COMMUNICATION: * Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter. * On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff. REGULATORY COMPLIANCE: * Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance. * Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents. * Protect the Company's value by keeping information confidential. * Perform assigned tasks under moderate supervision. Follow written and verbal instructions. * Knowledge of applicable safety hazards and procedures. * Knowledge of customer service techniques and practices. * Knowledge of local, state, and federal sanitation laws. * Ability to safely use cleaning products and cleaning machinery. * Ability to work timely and provide thoroughness. * Ability to learn methods of cleaning and caring for the hotel building. PHYSICAL DEMANDS: * The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. * Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties. * Ability to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders. * Must have normal auditory and good verbal communication. * Ability to lift, drag, push, or pull up to 50 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. * Position requires heavy exertion in daily activities. Required to lift or move upwards of 50 pounds. WORK ENVIRONMENT: * Work is generally performed in a Hotel setting. Exposure to second-hand smoke. * Noise level in the work environment is moderate to high. * Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required. * Employee may be exposed to blood/bodily fluids. * The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people. * The employee may be exposed to risks associated with the use of tools/machinery or chemical hazards.